[Q] No service on Moto G. Radio's off - Moto G Q&A, Help & Troubleshooting

After I used the guide to restore the stock/factory firmware to my Moto G xt1032 i could not get any service on my phone. The phone cannot connect to my mobile network. In the settings it says:
Network; Unknown
Signal Strength; 0dBm 99 asu
Mobile network type; Unknown
Service state; Radio off
Roaming; Not Roaming
Mobile network state; Disconnected
I am pretty sure that I installed the right firmware so what should I do?

flyingturtlebear said:
After I used the guide to restore the stock/factory firmware to my Moto G xt1032 i could not get any service on my phone. The phone cannot connect to my mobile network. In the settings it says:
Network; Unknown
Signal Strength; 0dBm 99 asu
Mobile network type; Unknown
Service state; Radio off
Roaming; Not Roaming
Mobile network state; Disconnected
I am pretty sure that I installed the right firmware so what should I do?
Click to expand...
Click to collapse
hey how have you solved your problem?

daralph said:
hey how have you solved your problem?
Click to expand...
Click to collapse
I am having same problem .... I've tried flashing Stock 4.4.2 over adb but nothing happened

talhask said:
I am having same problem .... I've tried flashing Stock 4.4.2 over adb but nothing happened
Click to expand...
Click to collapse
If i remember correctly, i repeatedly tried it via adb and most of the things flashed good but nonetheless it didnt work..
Finally i used a toolkit to convert to GPE!
But if i were you i would try to flash this via recovery and full wipe http://forum.xda-developers.com/moto...p-rom-t3017510
In case it does not work try to flash a lollipop radio image via recovery from here http://forum.xda-developers.com/show....php?t=2649763
Good luck

daralph said:
If i remember correctly, i repeatedly tried it via adb and most of the things flashed good but nonetheless it didnt work..
Finally i used a toolkit to convert to GPE!
But if i were you i would try to flash this via recovery and full wipe http://forum.xda-developers.com/moto...p-rom-t3017510
In case it does not work try to flash a lollipop radio image via recovery from here http://forum.xda-developers.com/show....php?t=2649763
Good luck
Click to expand...
Click to collapse
Thanks for your reply..... But the links are broken ... Please provide me fixed links
again thanks

talhask said:
Thanks for your reply..... But the links are broken ... Please provide me fixed links
again thanks
Click to expand...
Click to collapse
strange, but here they are!
first:
http://forum.xda-developers.com/moto-g/development/rom-stock-motorola-lollipop-rom-t3017510
second:
http://forum.xda-developers.com/showthread.php?t=2649763

daralph said:
strange, but here they are!
first:
http://forum.xda-developers.com/moto-g/development/rom-stock-motorola-lollipop-rom-t3017510
second:
http://forum.xda-developers.com/showthread.php?t=2649763
Click to expand...
Click to collapse
I was on stock 5.0.2 brazil firmware for a week and yesterday i changed sim and since then my sim is not working ...... Than i downgraded from 5.0.2 to 4.4.2 but nothing happened

talhask said:
I was on stock 5.0.2 brazil firmware for a week and yesterday i changed sim and since then my sim is not working ...... Than i downgraded from 5.0.2 to 4.4.2 but nothing happened
Click to expand...
Click to collapse
try to convert to GPE edition wia chubbis toolkit

daralph said:
try to convert to GPE edition wia chubbis toolkit
Click to expand...
Click to collapse
can you provide the link of toolkit

talhask said:
can you provide the link of toolkit
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2635706

Related

[Q] HELP! I need to flash a modem if anyone can help?

Ok well, I got my replacement Moto G and everything was working ok on 4.3. Then I decided to manually flash Kitkat through adb after unlocking the boot-loader, and now I'm getting no service at all. lol. Um, yea So I have flashed the same firmware on the original Moto G that I had and had no problems flashing it. I don't know why I'm not getting any service on this one? I forgot to mention that I twent back to 4.3 through adb seeing that might of helped and did the kitkat upgrade after, and nada!
Baseband Version: MSM8626BP_1032.340.63.00b
System Version: 172.44.4.falcon_umts.Retail.en.US
Build number: KXB20.9-1.8-1.4
Under status I'm getting Unknown Network, Mobile Network type Unknown, Service State: Radio off, Mobile network state, disconnected, Bluetooth address unavailable. That is what is missing under those sections. I'm assuming it has something to do with the radio/modem. If anyone has one they can let me flash for the Retail US version, I would highly appreciated. :good: Thank you for your help!
maybe a solution
asheehanjr said:
Ok well, I got my replacement Moto G and everything was working ok on 4.3. Then I decided to manually flash Kitkat through adb after unlocking the boot-loader, and now I'm getting no service at all. lol. Um, yea So I have flashed the same firmware on the original Moto G that I had and had no problems flashing it. I don't know why I'm not getting any service on this one? I forgot to mention that I twent back to 4.3 through adb seeing that might of helped and did the kitkat upgrade after, and nada!
Baseband Version: MSM8626BP_1032.340.63.00b
System Version: 172.44.4.falcon_umts.Retail.en.US
Build number: KXB20.9-1.8-1.4
Under status I'm getting Unknown Network, Mobile Network type Unknown, Service State: Radio off, Mobile network state, disconnected, Bluetooth address unavailable. That is what is missing under those sections. I'm assuming it has something to do with the radio/modem. If anyone has one they can let me flash for the Retail US version, I would highly appreciated. :good: Thank you for your help!
Click to expand...
Click to collapse
try this:
1. open dialer
2. type this: *#*#4636#*#*
3. open Phone information
4. scroll down and tap "Turn on radio"
if nothing happened, try reboot... is it working?
2hipso said:
try this:
1. open dialer
2. type this: *#*#4636#*#*
3. open Phone information
4. scroll down and tap "Turn on radio"
then reboot... is it working?
Click to expand...
Click to collapse
I did try it and it didn't work for me but, I re downloaded the Android 4.4.2 Blur_Version.172.44.4.falcon_umts.AWSRetail.en.US and flashed it via adb and, I switched the msfastboot modem 1 and 2 did that before flashing the modem NON-HLOS.bin and have everything working now. Phew. lol. Thanks for your help dude. Will note your method for future use. Thanks again! :good:
i dont know what are you talking about but
asheehanjr said:
I did try it and it didn't work for me but, I re downloaded the Android 4.4.2 Blur_Version.172.44.4.falcon_umts.AWSRetail.en.US and flashed it via adb and, I switched the msfastboot modem 1 and 2 did that before flashing the modem NON-HLOS.bin and have everything working now. Phew. lol. Thanks for your help dude. Will note your method for future use. Thanks again! :good:
Click to expand...
Click to collapse
you're welcome
asheehanjr said:
I did try it and it didn't work for me but, I re downloaded the Android 4.4.2 Blur_Version.172.44.4.falcon_umts.AWSRetail.en.US and flashed it via adb and, I switched the msfastboot modem 1 and 2 did that before flashing the modem NON-HLOS.bin and have everything working now. Phew. lol. Thanks for your help dude. Will note your method for future use. Thanks again! :good:
Click to expand...
Click to collapse
So you reflashed everything and what lines did you use or changed in fastboot?
Need Help. I cant turn on my WIFI !!!!
Hello. I have issue with my WiFi connection in my Moto G. I flashed 2 times 4.4.2 stock roms and nothing. I also downgrade to JB and always cant turn the WiFi button to ON in settings. PLZ HELP ME !!!
---------- Post added at 10:58 AM ---------- Previous post was at 10:46 AM ----------
How you do that. I have identical issue with my Moto G . PLZ HELPPPPPP !!!!!
:crying::crying::crying::crying:
;(
Sharwin said:
Hello. I have issue with my WiFi connection in my Moto G. I flashed 2 times 4.4.2 stock roms and nothing. I also downgrade to JB and always cant turn the WiFi button to ON in settings. PLZ HELP ME !!!
Please. Anybody can help me, which lines I must change. I work on this phone yesterday more than 10 hours and nothing. I need help !!!!!!1 :crying:
Click to expand...
Click to collapse
Read here
Same issue as OP Help.
I am having the same issue as the OP. I tried to install modem 2 before 1 the way OP stated. But I still cant get any service on my phone. I also have the 1034 version of the device suited for T-Mobile. I tried to flash the stock radio as well but Im not getting any service. If someone knows what the issue is please help.
By the way my wifi is working just fine. Its the network I cant connect to. I tried my sim card and it work in another phone.
Thank you for any help.
I'm also having the same problem. I have a US global model XT-1032 Moto G. No matter what the heck I try to do the radio always stays off on the phone. It worked fine prior to the 4.4.2 OTA update.
I've tried flashing just the modem from the 4.4.2 and 4.3 US firmwares for both the XT-1032 and XT-1034 versions and neither of them work, it always shows the network as unknown and the radio being turned off.
I have even tried erasing the modemst2 then modemst1 in that order and then flashing the modem with the non-hlos.bin file hoping that if I did it in reverse to the normal order it would fix the issue.
The sad thing is that since I unlocked the damn bootloader to do this, now I can't get any kind of warranty repair done on it by Motorola.
doctor_evil said:
I'm also having the same problem. I have a US global model XT-1032 Moto G. No matter what the heck I try to do the radio always stays off on the phone. It worked fine prior to the 4.4.2 OTA update.
I've tried flashing just the modem from the 4.4.2 and 4.3 US firmwares for both the XT-1032 and XT-1034 versions and neither of them work, it always shows the network as unknown and the radio being turned off.
I have even tried erasing the modemst2 then modemst1 in that order and then flashing the modem with the non-hlos.bin file hoping that if I did it in reverse to the normal order it would fix the issue.
The sad thing is that since I unlocked the damn bootloader to do this, now I can't get any kind of warranty repair done on it by Motorola.
Click to expand...
Click to collapse
I wanted to report that I fixed my problem with my moto-G, it turned out to be a XT-1034 instead of a XT-1032. I posted a blog post with a link for downloading the file that I used to fix the problem. Basically what I had to do was flash the 4.4.2 modem for a Retail GB model moto-G. This fixed the problem. here is the link http://doctorevil30564.blogspot.com/2014/06/how-to-fix-motorola-moto-g-xt-1034-that.html
UPDATE: the Retail US 4.4.3 factory image from here Blur_Version.210.12.32.falcon_umts.AWSRetail.en.US fixed the radio on my XT-1034 so no need to use the previous method if you are having the same issue, just try flashing that version on your XT-1034
hi Guys ... i am having this same issue ....
I am on Android 4.4.2
Baseband version : MSM8626BP_1032.340.63.00R
System Version: 174.44.9.falcon_utms.TescoSL.en.GB
Build number: KLB20.9-1.10-1.9
In Status I have
Network : unknown
Mobile network type : unknown
service status : out of service
I've tried flashing stock 4.4.2 over adb but nothing happened
doctor_evil said:
I wanted to report that I fixed my problem with my moto-G, it turned out to be a XT-1034 instead of a XT-1032. I posted a blog post with a link for downloading the file that I used to fix the problem. Basically what I had to do was flash the 4.4.2 modem for a Retail GB model moto-G. This fixed the problem. here is the link http://doctorevil30564.blogspot.com/2014/06/how-to-fix-motorola-moto-g-xt-1034-that.html
UPDATE: the Retail US 4.4.3 factory image from here Blur_Version.210.12.32.falcon_umts.AWSRetail.en.US fixed the radio on my XT-1034 so no need to use the previous method if you are having the same issue, just try flashing that version on your XT-1034
Click to expand...
Click to collapse
hi Guys ... i am having this same issue ....
I am on Android 4.4.2
Baseband version : MSM8626BP_1032.340.63.00R
System Version: 174.44.9.falcon_utms.TescoSL.en.GB
Build number: KLB20.9-1.10-1.9
In Status I have
Network : unknown
Mobile network type : unknown
service status : out of service
I've tried flashing stock 4.4.2 over adb but nothing happened

Help! Network error! No mobile network! Unknown phone number

Today i tried to downgrade back to cm11s...but then after i flash all the cm11s stuff the phone boot into the system and all seems normal untill i found out that my SIM card service are not working anymore . The IMEI is still there i able to connect to wifi . and i also already revert back to cm12.1 still got no luck any solution ?
EDIT: i guess it is baseband error?
You should flash diffirent modem,241 is advisible
SinWei97 said:
Today i tried to downgrade back to cm11s...but then after i flash all the cm11s stuff the phone boot into the system and all seems normal untill i found out that my SIM card service are not working anymore . The IMEI is still there i able to connect to wifi . and i also already revert back to cm12.1 still got no luck any solution ?
EDIT: i guess it is baseband error?
Click to expand...
Click to collapse
Try flashing modem from this thread http://forum.xda-developers.com/oneplus-one/development/radio-updated-modem-radio-files-oxygen-t3072516
Or else download latest fastboot images of CMOS12.1 and extract it. Follow this guide http://forum.xda-developers.com/oneplus-one/general/ref-oneplus-one-modem-collection-t2858734 to flash it

Moto G 2015 XT1548 Radio Firmware - SIM Not Detected

Alright, having flashed CM13 and gotten my phone mostly working again, I'm running into issues with the phone not detecting the SIM card. Most of the information I can find indicates that I need to update the radio firmware, but I can't actually find any that works with my phone! Does anyone have any suggestions?
groverXIII said:
Alright, having flashed CM13 and gotten my phone mostly working again, I'm running into issues with the phone not detecting the SIM card. Most of the information I can find indicates that I need to update the radio firmware, but I can't actually find any that works with my phone! Does anyone have any suggestions?
Click to expand...
Click to collapse
Download the latest factory image for your device, and flash the following files:
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
Click to expand...
Click to collapse
acejavelin said:
Download the latest factory image for your device, and flash the following files:
Click to expand...
Click to collapse
Any idea which image I should use? Mine is the Virgin Mobile variant and i haven't been able to locate one specific to them. If I use the Sprint version, is that going to cause problems?
groverXIII said:
Any idea which image I should use? Mine is the Virgin Mobile variant and i haven't been able to locate one specific to them. If I use the Sprint version, is that going to cause problems?
Click to expand...
Click to collapse
Should be the same... Virgin Mobile IS Sprint
acejavelin said:
Should be the same... Virgin Mobile IS Sprint
Click to expand...
Click to collapse
Okay, thanks! I'll try this in the morning when I get home from work and see if it works!
acejavelin said:
Should be the same... Virgin Mobile IS Sprint
Click to expand...
Click to collapse
Alright, so I flashed the listed files and got the phone to recognize my SIM card, but now after it boots up and connects, 30 seconds to 2 minutes later it reboots on me. Any ideas?
Edit: I tried the 5.1.1 firmware and that actually seems to have done the trick, for the most part. It shows Sprint as my network, though, and I'm not sure if that's going to cause any issues further down the line.
Edit 2: Actually, after a reboot it's showing the correct network again and everything has been stable.

Moto Maxx without IMEI

Hi, how are you?
I'm in big trouble and I can not solve it! I am with the Moto Maxx XT 1225 that is without IMEI, does not recognize the SIM CARD and the WIFI does not work I believe to be everything related to the lack of the IMEI right?
Already tried everything I went to 4.4.4 to 6.0.1 and nothing to solve, it shows the "baseband: Unknown".
Has anyone managed to solve it?
I'm hopeless!
Flash file is TWRP
https://www.androidfilehost.com/?w=files&flid=57164
All
hpbrasil said:
Flash file is TWRP
Click to expand...
Click to collapse
Flash All?
crpcnt.cpc said:
Flash All?
Click to expand...
Click to collapse
Soak 4

Need Solutions For Sony Xperia XZ SOV34 With No Service Carrier

Hi everybody,
I still have a problem with my carrier signal.
1. Sony XZ SOV34 has SIM unlocked
2. Already unlocked bootloader
3. Using Global ROM and already using ExistenZ Oreo
The problem that makes me confused is imei and baseband, there is no problem, but the sim carrier cannot register.
From this problem what should I do?
Hello can you check your apn settings for your operator? If they are all setup correctly try selecting network manually.
Note: You need to search your own mobile operator's apn settings I can't really help with that.
oguzbatu said:
Hello can you check your apn settings for your operator? If they are all setup correctly try selecting network manually.
Note: You need to search your own mobile operator's apn settings I can't really help with that.
Click to expand...
Click to collapse
You see my attach i can't write access APN and my Fido keys is not provisioned but safetynet its ok. So what i should do now?
Thank you
seyrarms said:
You see my attach i can't write access APN and my Fido keys is not provisioned but safetynet its ok. So what i should do now?
Thank you
Click to expand...
Click to collapse
Fido keys doesn't matter for network connectivity. Since you can't setup APN thats the reason it is not connecting. Are you sure that you are not running dual sim version of Xperia XZ? Can you also try tp flash stock rom without exitenz mods? To see if it changes anything.
oguzbatu said:
Fido keys doesn't matter for network connectivity. Since you can't setup APN thats the reason it is not connecting. Are you sure that you are not running dual sim version of Xperia XZ? Can you also try tp flash stock rom without exitenz mods? To see if it changes anything.
Click to expand...
Click to collapse
My Xperia XZ single sim not dual idk what happen with this. Since i unlock this bootloader from tool S1 Network tool
My sim carries change to "No Services". I'm tried to re flash back to Japan rom and back again to global rom but same just "no service"
seyrarms said:
My Xperia XZ single sim not dual idk what happen with this. Since i unlock this bootloader from tool S1 Network tool
My sim carries change to "No Services". I'm tried to re flash back to Japan rom and back again to global rom but same just "no service"
Click to expand...
Click to collapse
Can you try to flash your device with Sony's emma tool and see if it works. If it doesn't fix I don't know what will because this doesn't seem something about software nothing like this happened to anybody I assume.
oguzbatu said:
Can you try to flash your device with Sony's emma tool and see if it works. If it doesn't fix I don't know what will because this doesn't seem something about software nothing like this happened to anybody I assume.
Click to expand...
Click to collapse
Ok i will try
After flashing the firmware..Try to reflash baseband(modem) only..I got this problem back then when i downgrade to marshmallow..and update to nougat via OTA...i lost baseband and imei number...but it's all fixed after i reflash baseband..
NOTE:BASEBAND MUST BE THE SAME AS YOUR ANDROID VERSION!!!
oguzbatu said:
Can you try to flash your device with Sony's emma tool and see if it works. If it doesn't fix I don't know what will because this doesn't seem something about software nothing like this happened to anybody I assume.
Click to expand...
Click to collapse
Thank you sir my signal is back. I'm use tool EFS Profesional can give back again
Roowz said:
After flashing the firmware..Try to reflash baseband(modem) only..I got this problem back then when i downgrade to marshmallow..and update to nougat via OTA...i lost baseband and imei number...but it's all fixed after i reflash baseband..
NOTE:BASEBAND MUST BE THE SAME AS YOUR ANDROID VERSION!!!
Click to expand...
Click to collapse
Thanks sir
Just follow one of these Guides...
If U have Unlock Code for Network:
If not try this. It's not easy but works:
I can't post links here. PM me if you still need help
If your baseband and IMEI has gone just flash the 39.0.C.0.282 AU either with flashtool. Better option is xflasher
seyrarms said:
Thank you sir my signal is back. I'm use tool EFS Profesional can give back again
Thanks sir
Click to expand...
Click to collapse

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