Related
After sending me some generic chin-woo products which wasn't as per the image or description. After 3 weeks now they have completely ignored my request for an RMA number.
Avoid.
Another to avoid
Avoid the cradles from seller "U-Bop" on Amazon, too. Same thing, great picture of a small cradle. Slightly more expensive than the other clunky big ones. I order it and they send...a big clunky one. Then want me to pay return shipping, then delay my refund. Then they delete the listing on Amazon, (with my negative review) wait a few days, and re-list the exact same thing. Same fake picture and all. Not cool. I put up another negative review calling them on it and it's still up for now. Amazon backed me up, though, and I got a full refund after filing a dispute.
Tiznom said:
Avoid the cradles from seller "U-Bop" on Amazon, too. Same thing, great picture of a small cradle. Slightly more expensive than the other clunky big ones. I order it and they send...a big clunky one. Then want me to pay return shipping, then delay my refund. Then they delete the listing on Amazon, (with my negative review) wait a few days, and re-list the exact same thing. Same fake picture and all. Not cool. I put up another negative review calling them on it and it's still up for now. Amazon backed me up, though, and I got a full refund after filing a dispute.
Click to expand...
Click to collapse
I had a similar issue with U-Bop. Ordered a case for my Desire; it didn't arrive so they sent out another in a different colour. When it arrived it looked totally different to the picture, had holes in it, and ended up falling apart.
After I sent them photos and was issued a refund they had the cheek to ask me to remove my negative feedback!
Bump - I would hate for another member of this forum to have this issue with one of these sellers.
cardiak thaks for the heads up was just about to impulse buy some stuff from here then thought to check here for reviews - now looking to get a cradle, battery & case from elsewhere!
Avoided!
Bad Company
I ordered an htc tytn ii replacement battery however when it arrived I noticed some problems with it. Firstly the battery dimensions are not identical to my original battery, only a few millimetres smaller in places however this means the battery does not sit as tight as the previous battery. what this means is that while it does charge and then function, when the phone is moved the battery loses its connection and the phone powers off! I'm also slightly skeptical in the authenticity of the battery, when compared to the original, the writing is clearly smaller and it looks possibly as if someone has copied the image from an actually battery and stuck a sticker of it on top of a cheaper battery. The general design of the battery also differs in places, most prominently on the back of the battery!
I tried every method of contacting them and absolutely no response!! Too bad, I didn't read your stories, from now on I will definitely avoid them.
cardiak said:
After sending me some generic chin-woo products which wasn't as per the image or description. After 3 weeks now they have completely ignored my request for an RMA number.
Avoid.
Click to expand...
Click to collapse
At least you have had your item!! I've emailed numerous times to get my item or even my money back and they seem to think it's fun ignoring me!! Do you by any chance know a phone number where I can contact them?
Thanks
Kez
Call your Bank
Hey Kez,
If you want to know what you are up against, do a quick Google search for "gadgetbuyers.co.uk". This post here, and another like it also on XDA are right there on the first page, right after the links to their website.
You probably just want your money back, and you are not obligated to track down any vendor that ignores you. That's just a stalling tactic they use.
Instead, call the bank that issued the card you used to pay for the purchase and initiate a chargeback for the transaction. Just tell the bank they did not deliver anything, and that they are ignoring your repeated attempts to contact them. You will get your money back, and they will be charged another fee for doing the chargeback.
You have to keep good records here, save your emails and write down each attempt to phone them, etc. When you talk to the bank, have everything together in a time line, and then call. It's surprisingly easy to do, and it works.
Good luck and post back here again if you run into trouble, or just PM me.
Thanks for the warning. I'll keep on the lookout.
Thanks for the info. Will not buy there.
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Click to expand...
Click to collapse
WTF! This is definitely a SCAM!
Sorry you got taken.
I have always found Amazon to be extremely helpful. Anytime I call them to complain/return something, they tell me to keep it and then refund my money anyway. I have gotten a lot of free stuff over the years.
It may take you some hunting to find the phone number for Amazon customer service, but it could be well worth it. I would give it to you but I have it at work and have only called them from there.
However, the fact that the marketplace covers independent sellers means you are taking your chances in a lot of cases. I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
Ouch! That sucks. I'd recommend contacting Amazon's fraud department and their customer service department and seeing about what recourse is available to you. If they're unhelpful (though I doubt they will be as I find their customer service to generally be pretty good), there's always that friendly little thing called a chargeback which tends to inspire greatness from companies to help you.
It could just be an honest mistake. If you assume that Amazon ships 100,000 items each day, and that they have an efficiency rate of 99.999 % of items correctly delivered, then at least one person is sure to receive a wrong item in the mail.
The more items you ship, the more someone is bound to get something they didn't order even with phenomenally accurate item tracking. Amazon is generally very nice about this sort of thing. If they determine that it is their mistake, and if you live outside the US, and the return cost is excessive, they generally tell you to keep the mis-shipped item and then send the correct one along free of charge in a few weeks.
That item looks like the ZT-180 I bought off Amazon some time back. And yeah it sux huevos alright.
Was there an order slip inside the box from the seller? If so & it says Viewsonic G-Tablet then I highly doubt it was a mistake.
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
Silo45 said:
The main problem is that it wasn't directly from amazon, it was from a third party merchant on their site. So it makes things just a little bit more complicated and time consuming. I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
After calling Amazon(good idea BTW I was starting to get scared), they assured me that if the seller didn't help me out, that I would get a full refund. So I guess that's good news. I just hate to go through the hassle, and wait even longer for my tablet, I just wanna play with it already.
I hope woot! has another deal soon...
Click to expand...
Click to collapse
Yeah, like I said - Amazon has NEVER done me wrong.
Here is someone who may be interested in letting theirs go for a deal http://forum.xda-developers.com/showthread.php?t=1090546
Bestwholesalegem?
I filed a claim too, but haven't gotten it in the mail yet...figured it was a scam 2 weeks after ordering so i went out and bought one anyway
Silo45 said:
I can't believe it, so i just received my gTablet from Amazon, and this is what I received. What a SOB, I wonder how many people fall for this and don't realize that its a fake.
Any advice on how to get my money back without any hassles, because the guy is probably long gone by now.
Click to expand...
Click to collapse
It looks like the little Army guy had too much to drink there
Was it from bestwholesalegem? I ordered one too. Im sure it will not be an actual g tablet tho.
However i did read this today
"If the buyer has received an item that is materially different and have not received a response from you with return instructions, he or she may file a Guarantee claim for the purchase. Once a customer is reimbursed for an order via the A-to-z Guarantee, Amazon.com does not obligate that customer to return the item they received. However, you are welcome to contact your customer directly to arrange for a return of the item."
Quoted from the amazon sellers claim faq
If you can get around the whole moral issue i guess you might end up with a free chinese knock off tablet to make up for your lost time.
Or the seller will ask you to ship it back. In that case its up to you either just ignore him and keep it (which you legally can), or ask him to pay for return shipping (you can include price of gas/"handling") and ship it back. He probably wont be willing to pay the 30-40$ for shipping anyway.
Yea the seller was bestwholesalegem I see some of you were also tempted by the low price. I wonder how much much money he maid off with ...
Well I'm gonna file a claim now, and see if I get a response from the seller. I was so relived when I saw that the purchase was backed by the Amazon A-Z Guarantee.
Time to look for a new one I guess.
Silo45 said:
I doubt it was a honest mistake, after checking the sellers profile I saw he had like 90% negative feedback.
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Click to collapse
How does a seller with 90% negative feedback sell anything to anyone?
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
Click to expand...
Click to collapse
... there's one born every minute
dfin13 said:
How does a seller with 90% negative feedback sell anything to anyone?
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Click to collapse
He was a new seller and had no feedback when he started selling. I'm a seller on Amazon as well and we all start with nothing. The price wasn't drastically better than everything else ($269.99 + shipping), and you're not taking a monetary risk buying through Amazon, only a risk of inconvenience.
i am interested to know how you claim goes
and how long it takes for it to resolve
I'm interested also as I was one of the ones that received one of those tablets. Since before I ordered from him I ask what the return policy was. He assured me I had 30 days to return the item if I was not happy with it. It came in, I opened it and immediately fired a email off to him advising him I was returning it as it was not what I ordered. He wanted to give me a credit, but I held out for the money refund. I have all the emails to back up what the conversations between us was for Amazon if I have to file a claim with them.
Good luck and hope you get your money back.
I have sold a few items on Amazon and I know thet they keep the money for a while, they don't transfer it automatically to the seller account - especially if you are new to them.
So Amazon doesn't loose nothing, you get to keep the knock-off. Just act right away, don't wait 2 weeks...
nunjabusiness said:
Sorry you got taken.
I only buy from people who are enough of a partner that Amazon does the free shipping and I have never been disappointed.
Good luck!
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Click to collapse
This is a good policy to go by, because these items are shipped by Amazon's warehouse team and all returns go straight to Amazon. There is no need to deal with the merchant. HOWEVER as an Amazon Merchant let me warn you that there is no special approval needed to sell like this. The program is called Fulfillment by Amazon, and any brand new merchant can sign up. Also Amazon doesn't verify that the units shipped through this program are genuine.
Just thought you should know.
DuckyJazz said:
He wanted to give me a credit
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Click to collapse
This should tell you your report was nothing surprising to him.
I wouldn't bother with trying to resolve this with him, go straight to amazon and remember to leave him the appropriate feedback.
Sometimes websites will sell used phones but there aren't pictures of the actual device. They have conditions listed and maybe sample pictures but it's not the same as seeing actual pictures.
Does this matter to you or am I just being picky?
No! never! I need to know where all of the scratches are and how bad they are.
Sent from my VS980 4G using xda app-developers app
Not a good ideea
crossover37 said:
Sometimes websites will sell used phones but there aren't pictures of the actual device. They have conditions listed and maybe sample pictures but it's not the same as seeing actual pictures.
Does this matter to you or am I just being picky?
Click to expand...
Click to collapse
Not a good ideea. You never know what is wrong with that phone.
No you should not buy..
No, it's not worth the risk
If they are reputable avenues like Amazon, then sure. If it's places like Ebay, Swappa where the only form of resolution is Paypal. Never.
I personally won't, because you can't see if the owner is lying about anything like the damage or something like that.
It all depends on the site. If it's a reputable site, especially if it has a really good return policy, then I might. If you don't trust the description of the phone, why would you trust an alleged photo of it? Either you trust the seller or you don't. Pictures vs. a text description doesn't really enter into the equation.
I always prefer to buy new.
i would never buy such a phone
Sent from my GT-S5302 using xda premium
Even with photos i wouldnt by it. You have to touch it, in order to buy it.
I would never buy a used phone online without pictures..... too much risk for a blacklisted phone or major damages that weren't specified by the owner
No i would not, i wouldn't even buy a phone online. If i were to buy an used phone i would pick it up personally to see if it works properly, if the screen is not too scratched etc.
A big NO as we can't get sure about the device. I bought once from that moment I'm regretting.
Hell no. I only buy used locally. Test out with sim before buying.
rg400smarttowel said:
I always prefer to buy new.
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Click to collapse
Same here...
Nope, never.
I bought phones online but only from known stores, I'd buy a used phone only if I can touch/see it
If you are totally crazy you could give it a try. But dont complain afterwards!
I would not do this never!!!!
Sent from my GT-P3110 using xda app
purchasing unseen phones
all these comments are very negative - sometimes i will take a punt on something which is poorly described or has no photo - if i know what i'm buying (and usually with some fault), then often the ones without pictures will be significantly underbid, so you could pick up a bargain. An example is my latest purchase, < £10 delivered, operable smartphone with cracked screen, touch still operates. Phones in similar condition with good descriptions hit £50. Previous, 2 broken tablets for £11, badly described and eventually ebay gave me a refund because the seller did not bother to include the promised chargers.
But, you have to be willing to take the loss if the item is not up to the level you hoped for... but then if you get one good one in three, you are on a winner!
It's not so hard to make a picture, I would never buy without without a picture. Usually I don't buy used electronics though, I prefer to spend some extra cash to make sure it won't break tomorrow.
I'm newbie here so if there's anything wrong please correct me, thanks
I'm planning to get the Z3 on amazon. After doing some research, I found that FGS Trading and Worldwide Distributors are most reputable sellers. I tried googling them and some complaints popped up... this made me a little worried.
So anybody ever bought thre Z3 on amazon? please give me advice
bluesky2111 said:
I'm newbie here so if there's anything wrong please correct me, thanks
I'm planning to get the Z3 on amazon. After doing some research, I found that FGS Trading and Worldwide Distributors are most reputable sellers. I tried googling them and some complaints popped up... this made me a little worried.
So anybody ever bought thre Z3 on amazon? please give me advice
Click to expand...
Click to collapse
There's a retail company out there no-one's ever complained about? A phone manufacturer everyone loves? A model of phone for which there's been no faulty units manufactured?
poldie said:
There's a retail company out there no-one's ever complained about? A phone manufacturer everyone loves? A model of phone for which there's been no faulty units manufactured?
Click to expand...
Click to collapse
In my area I can't found any retail store that sells unlocked Z3. I live in phoenix, AZ.
poldie said:
There's a retail company out there no-one's ever complained about? A phone manufacturer everyone loves? A model of phone for which there's been no faulty units manufactured?
Click to expand...
Click to collapse
Thanks for adding valuable information to the thread.
bluesky2111 said:
In my area I can't found any retail store that sells unlocked Z3. I live in phoenix, AZ.
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Click to collapse
I believe you can only get unlocked versions online. Do not get the D6653 as it does not have the proper LTE frequencies here in the US. Retail stores would be the best bet since you can do exchanges easily. From experience with this phone, it is a hit and miss for quality of the phone. This phone is known to get the pink spots in camera photos, light leak on screen or bezel, uneven flaps, corner pieces bulking out, etc. If I were to look for a phone, I would wait for something new to come around. Sony has pretty bad quality assurance with this phone.
hanime said:
Thanks for adding valuable information to the thread.
I believe you can only get unlocked versions online. Do not get the D6653 as it does not have the proper LTE frequencies here in the US. Retail stores would be the best bet since you can do exchanges easily. From experience with this phone, it is a hit and miss for quality of the phone. This phone is known to get the pink spots in camera photos, light leak on screen or bezel, uneven flaps, corner pieces bulking out, etc. If I were to look for a phone, I would wait for something new to come around. Sony has pretty bad quality assurance with this phone.
Click to expand...
Click to collapse
Thank you very much!
About the faults, did you mean the Z3 only, or the Z in general... I really want Z3 but after reading those of yours I feel worried...
bluesky2111 said:
Thank you very much!
About the faults, did you mean the Z3 only, or the Z in general... I really want Z3 but after reading those of yours I feel worried...
Click to expand...
Click to collapse
Almost every phone has some fault. It will depend on how picky you are and living with it. The recent posts have indicated the Z3 has a lot of weird issues. You can look through the threads yourself. There is a guy on here on his 4th Z3; he has been finding issues with it like those issues I mentioned above. It is a hit and miss. For me my first one had a defective camera. My current second one has a good camera, but with the pink spot issue. Also the flaps for the USB is not evenly closed. I hope I don't push you away, but these are from experience.
hanime said:
Almost every phone has some fault. It will depend on how picky you are and living with it. The recent posts have indicated the Z3 has a lot of weird issues. You can look through the threads yourself. There is a guy on here on his 4th Z3; he has been finding issues with it like those issues I mentioned above. It is a hit and miss. For me my first one had a defective camera. My current second one has a good camera, but with the pink spot issue. Also the flaps for the USB is not evenly closed. I hope I don't push you away, but these are from experience.
Click to expand...
Click to collapse
Thank you, that definitely helped me a lot! And what about Z2? Does it have such faults like Z3?
I forgot to ask where you got the Z3.
Sorry I asked you too much
bluesky2111 said:
Thank you, that definitely helped me a lot! And what about Z2? Does it have such faults like Z3?
Click to expand...
Click to collapse
I didn't get to know much about the Z2, as I came from the Nexus 5. However, I heard Z2 had issues before, mainly software issues, but it was fixed and now very smooth. I also heard Z2 is not much different from Z3, besides the look and battery life. So people coming from the Z2 said they should have stick with Z2, for reasons.
bluesky2111 said:
I forgot to ask where you got the Z3.
Sorry I asked you too much
Click to expand...
Click to collapse
No worries. I got mine from an eBay seller when it was $599.99. However, the exchange/return policy is a hassle to deliver, wait, and receive a new one. My new one is not perfect, but I am trying to live with it.
hanime said:
I didn't get to know much about the Z2, as I came from the Nexus 5. However, I heard Z2 had issues before, mainly software issues, but it was fixed and now very smooth. I also heard Z2 is not much different from Z3, besides the look and battery life. So people coming from the Z2 said they should have stick with Z2, for reasons.
No worries. I got mine from an eBay seller when it was $599.99. However, the exchange/return policy is a hassle to deliver, wait, and receive a new one. My new one is not perfect, but I am trying to live with it.
Click to expand...
Click to collapse
Sorry to hear that though. Did you get it from Tropical_Mobile? and why not Amazon?
Nexus 5 used to be my dream, but after thinking for a while I decided to choose Z3 (or Z2) since SD cad slot, battery life and good camera play important roles for me
bluesky2111 said:
Sorry to hear that though. Did you get it from Tropical_Mobile? and why not Amazon?
Click to expand...
Click to collapse
Before buying mine, I bought one from tropical_mobile for my GF, and found out I got the wrong version the hard way. I bought the D6653. However, the seller was very dodgy on return/exchange, and recommended me to sell it instead. I did not even open the box and took a big loss and sold it brand new. Then I bought two more (one for me, one for my GF) from techno.trading.house. They are very good with "hassle-free" exchanges/returns. I would go with Amazon, but it was whatever had the best prices at the moment. I regret it, however. Amazon might have been a better choice as they are more reputable.
Here is my current phone. It's just annoying to see the uneven flap closed.
hanime said:
Before buying mine, I bought one from tropical_mobile for my GF, and found out I got the wrong version the hard way. I bought the D6653. However, the seller was very dodgy on return/exchange, and recommended me to sell it instead. I did not even open the box and took a big loss and sold it brand new. Then I bought two more (one for me, one for my GF) from techno.trading.house. They are very good with "hassle-free" exchanges/returns. I would go with Amazon, but it was whatever had the best prices at the moment. I regret it, however. Amazon might have been a better choice as they are more reputable.
Here is my current phone. It's just annoying to see the uneven flap closed.
Click to expand...
Click to collapse
You had a long and sad story, again I'm sorry to hear that. Hope these stupid things never happen again.
Yeah since I have OCD (maybe like you), it's annoying whenever I look at that uneven flap... it's absolutely not a big deal, but...
By the way if you have time, please help me check those links... I dont know which one is a better choice since it's from different sellers. Wordwide Distributors and FGS Trading seem to be reputable...
http://www.amazon.com/Sony-Unlocked...qid=1415166323&sr=1-1&keywords=sony+xperia+z3
http://www.amazon.com/Sony-Unlocked...UTF8&qid=1415166273&sr=1-1&keywords=xperia+z3
bluesky2111 said:
You had a long and sad story, again I'm sorry to hear that. Hope these stupid things never happen again.
Yeah since I have OCD (maybe like you), it's annoying whenever I look at that uneven flap... it's absolutely not a big deal, but...
By the way if you have time, please help me check those links... I dont know which one is a better choice since it's from different sellers. Wordwide Distributors and FGS Trading seem to be reputable...
http://www.amazon.com/Sony-Unlocked...qid=1415166323&sr=1-1&keywords=sony+xperia+z3
http://www.amazon.com/Sony-Unlocked...UTF8&qid=1415166273&sr=1-1&keywords=xperia+z3
Click to expand...
Click to collapse
Don't get either of the versions. They are both D6653. Look for D6603 or D6633 (for dual sim card).
hanime said:
Don't get either of the versions. They are both D6653. Look for D6603 or D6633 (for dual sim card).
Click to expand...
Click to collapse
http://www.amazon.com/XPERIA-FACTOR...qid=1415167407&sr=1-7&keywords=sony+xperia+z3
This is the only one that's not D6653. But it does not seem to be popular about reviewers and stuff. It looks like Amazon is not a good choice either
bluesky, what carrier are you on? If you are with T-Mobile buy it directly from them because they replace immediately within first 14 days if you have issues, I have already gone through 3, on my 4th and final here.
abhinav.tella said:
bluesky, what carrier are you on? If you are with T-Mobile buy it directly from them because they replace immediately within first 14 days if you have issues, I have already gone through 3, on my 4th and final here.
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Click to collapse
I hope it is the final one. But yeah, forgot to ask which carrier because that's important as well.
abhinav.tella said:
bluesky, what carrier are you on? If you are with T-Mobile buy it directly from them because they replace immediately within first 14 days if you have issues, I have already gone through 3, on my 4th and final here.
Click to expand...
Click to collapse
Thank you and Hanime for asking. and yes I am on t mobile. but I dont know if I can pay off the phone... and does the carrier makes me sign contract or anything involved?
bluesky2111 said:
Thank you and Hanime for asking. and yes I am on t mobile. but I dont know if I can pay off the phone... and does the carrier makes me sign contract or anything involved?
Click to expand...
Click to collapse
Its ~$50 Taxes and fees at time of purchase then its $26.25 per month for 2 years ($630 total). So basically you have to pay it off if you want to leave TMO. You won't get it any cheaper outside. Also there is no interest on monthly payments. If you want you can pay the $630 upfront as well.
abhinav.tella said:
Its ~$50 Taxes and fees at time of purchase then its $26.25 per month for 2 years ($630 total). So basically you have to pay it off if you want to leave TMO. You won't get it any cheaper outside. Also there is no interest on monthly payments. If you want you can pay the $630 upfront as well.
Click to expand...
Click to collapse
thank you for the helpful info.... will Tmobile ask my phone number or anything related to my line? because my family members are under the same line and i dont want my dad to know i spent such a huge amount of money
Hi everyone,
I want to share my journey with the Z3, and the experience with buying from eBay, specifically from a seller, techno.trading.house (Steph, Ed). I bought two brand new Z3 (D6603)--a black one for myself, and a white one for my girlfriend. The order was smooth, and the phones came in pretty much brand new (open box though) with their plastic peel-screens on the glass, untouched. After using the two for a few hours, I noticed that my black one had a defective sensor (photo). The seller advertised "hassle-free" exchanges/refunds, so I reported the defect and had the black one exchanged right away.
After a week, the new one came, the same brand new (open box) condition as the previous phones. However, there was a slight manufacturing defect with the USB flap--it closes completely at a slant (photo). I spelled out the issue with the seller, and here was how it went:
SELLER: I'm sorry to hear that! We will certainly replace it for you, I believe that your phone would be damaged underwater if that or any other flap was not closed properly. (I also do strongly suggest to avoid wetting the phone just in case). Please return the phone to...
ME (after 2 days delivered to them): Hi, have you receive the package yet, and have you ship out the new phone?
SELLER: Your return has been received. If you had chosen to receive a replacement, it will be sent within 2 days. If you have opted for a refund, it will be issued within 24 hours minus applicable restocking fee.
ME: Do you have tracking info? Thanks!
SELLER: Our records indicate that we have already sent a replacement. You have reached out to us to let us know that the replacement has the same issue. In order to avoid another occurrence, we recommend that we proceed with a refund for this item. Please let us know if this is okay.
ME: Sorry, I am not sure what you are saying. Are you talking about the previous replacement or the 2nd replacement being shipped out? I am currently waiting for the 2nd replacement. You said "sure" on the second replacement last week.
SELLER: We are talking about the previous replacement. We believe since both- the original phone and the replacement phone- has had the same issue, that a refund might be best. Let us know if this is ok.
ME: That is not correct. First phone had a defective camera. Second one had a manufacturer defect on the flap. You agreed for the second exchange, so I am not sure why you are backing out now? I need the phone as I have been using an old dumb phone for work for a week already.
SELLER: I'm very sorry for the confusion. I just read back through the emails and you are indeed correct. We will have your replacement unit shipped today. Here is your tracking number. Again, I am sorry for the confusion. Have a great day!
ME: Thanks. I just hope the new one does not have any defect--I will be checking it. If it's not shipped out yet, anyway you can inspect these? Thank you.
SELLER: Hello, Not a problem.
Click to expand...
Click to collapse
So the 2nd replacement came (third phone), and the phone came in a used/open condition. There were no plastic peel-screens on either side of the glass and the USB wire was laying in there without its plastic wrappers. I knew immediately this was used, so I began close inspection of the phone. I found that the power button had a noticeable dent on one side, as if it was dropped on a table before. At this point, I don't know what to do with the phone. I have summoned the seller to see what they plan to do with this situation.
It appears that the seller recycles their returned phones and try to sell them as new, or whatever it is. I am extremely disappointed with this seller, and I want others to know so they may not fall into the same trap.
I checked the current feedback, and it appears someone had the same situation (photo). Go figure!
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
I bought two phones directly from the same seller. The price was cheaper on their own site vs eBay or Amazon. Both phones are perfect. They came in non sealed boxes. I've got no complaints.
android404 said:
To me this sounds like a fair seller and a picky buyer. 832 positive reviews and 6 negative ones in a month is a ratio I would buy at if I wanted to save a hundred bucks by buying without factory warranty.
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I may be a picky buyer, but who wouldn't be when you receive a defective product, and even worse when you get a used one on your third one. Feedbacks mean jack when you are on the short end. They are only good for initial decision about the seller, hence I trust them like you would too.
abhinav.tella said:
It could have been an honest mistake. I doubt he purposely gave you an opened one, just work with him to solve the problem. eBay is much harder on sellers than buyers and he would ruin his reputation if he did it on purpose. Looking at his rating I would say it was an honest mistake.
I understand if he wants to refund you, he is just trying to cut his losses. At the same time it was your misfortune to get a bad device/s. Since this phone is known for cosmetic/other issues as its in early production you are better of buying from Sony/carrier making replacement easier.
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I hope you are right on the honest mistake.
bluesky2111 said:
remember me?
I'm sorry to hear that. It was really a frustrating moment you went through. If I were you I would probably be really angry.
If you want, just buy it from Sony store. I got mine and it's perfect so far (except some cosmetic minor faults).
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Yeah, I really regret not buying from Sony store, or even T-Mobile here. At this point, I might just say screw it, keep the phone, and move on with my life. Maybe the Z4 will entice me in few months. :good:
I purchased 3 different Z3 D6603 from Techno Trading, Never-MSRP, and Sony Direct all off ebay.
Techno Trading shipping a Central America version of the D6603 (White) to me and it had no seals whatsoever on the box (US Charger). This model would not show LTE indicator until I flashed a generic TFT. Booting with Encryption shows the Pin Entry text in Spanish but quickly changes to English. Seller Feedack: Shipped very quickly but using subpar shipping materials. Shipped from Miami.
Never-MSRP shipped a Central Europe version of the D6603 (Copper) to me and it HAD seals on the box but also included a Sony Screen Protector (Non-US Charger). This model had the LTE indicator from start. Booting with Encryption shows the Pin Entry text in English. Seller Feedback: Shipped same day and was packaged very well. Unfortunately, they are located in Houston so I had to pay tax.
Sony Direct shipped a Generic North American model of the D6603 (Green) to me. This one had seals on the box but didn't include the Screen Protector. LTE shows from start and includes a US Charger. Plastic on the front and back of phone is totally different than the other two. Its hard to describe but the other phones came with a very very thin plastic protector. This model shipped with much thicker protectors on front and back (still meant to be removed because they have tabs on the side). Additionally, the other two phones were inside a cellophane bag but the this model was not in cellophane. Shipped from Sony in Romeoville IL. Shipped within two hours of purchase using FedEx for free. Unfortunately, Sony charges tax everywhere. Packaged well but not great.
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
mwep said:
My point...
Sony packages models different based on their intended destination. It might not be that you ever got "open box" devices but rather they were intended for an area which Sony (for whatever reason) chose not to use seals.
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That is interesting. Before buying from techno, I bought a white one from tropical_mobile (in which I sold quickly due to being D6653), who stated they were located in Tennessee, but shipped from Singapore. However, the phone was sealed with two white rounded "sealed" stickers on the box. The phone also was sealed in a clear plastic slip and had protective screens on both sides.
This whole Z3 deal has been pretty bad luck for me. Maybe it is not meant to be. But good news--the seller techno.trading.house got back to me, and is willing to refund me $20 for the dented power button, or do another replacement. I'm planning to take the refund, and live with it as I am sick of all the exchanges. Who knows, the replacement might have even weirder issues.
If you spend $500 plus on an item, you the buyer, have every right on this planet to be as picky as you like.
Nobody has to settle for anything less than perfection.
So no, you don't have to accept a defective camera, or flap or indeed a previously returned phone.
As I mentioned before but was lambasted in another thread, Sony may be using premium materials, but they are certainly not using premium construction. Not when some people have to go through six boxes in store to find a unit without light bleed and gaps.
I myself had two exchanges within the first two weeks. My first unit was simply not waterproof and had a leaky flap and my second one didn't charge on the magnetic dock and now I have light bleed but no energy to fight it anymore.
It's almost as bad as an iPhone. All my iPhone friends have had multiple exchanges... Some as many as 5 in a year.
Sent from my D6603 using XDA Free mobile app
More recent feedbacks to prove my point.
stop accepting being called a picky buyer.... ur paying top dollar for the phone, that said u should receive a product good for the purpose, if the camera doesn't work its not good
if the phone isnt water proof it isnt good
if there is a dent in the design it should state it before being bought. so it's not the buyer nor seller (purposely) its a unlucky sale.
I purchased mine at t-mobile. I paid 100% upfront despite being with t-mobile and they unlock it on the spot. When I registered with Xperia Care (sonymobiles product registration) I entered my IMEI and it has till Oct 2016 on warranty.
However on the 2nd day of owning the device The bottom speaker stopped working and was making a static noise. I went to my t-mo store I purchased it and they swapped it out. I didn't even pay a restocking fee. The manager said as long as I get the same phone and since I bought it back so promptly that he would just swap a new one. This one has been perfect since. Sometimes the convenience of having a store near by is better than having to deal with shipping my phone back and forth!
Alot of people dont want the tmobile Bloatwear but like I said, 32 GB + Local customer support outweight > No bloatwear & 16 Gig with mail in issues. (since i have no sony store near by, id still have to mail in for repairs and exchanges)
Me too, I'm glad I bought it from TMO with an EIP, exchanged mine 3 times on my 4th now, no hassles or fees.