Random power off... - Moto G Q&A, Help & Troubleshooting

My wife got a moto g a few weeks ago on boost mobile - such a nice fast fluid and stable phone, almost the same as the nexus 4.
The problem is that last week it's begun shutting itself off randomly for no reason.
It is fully updated, stock, not rooted, it has no unusual apps installed and still it randomly turns itself off - I'm not sure if just at random while it's sleeping or also during calls, I will double check, but a Google search told me that it isn't a common problem and therefore there was no common solution.
We are not developers and don't know how to do anything crazy with bootloaders or the kernel or anything, so please bare that in mind - is there any simple solution that anyone could suggest that we try?
Thanks so much in advance!

It powers off cause of a safety mechanism to prevent it from damaging phone. Idk what causes it this happened to me once
Sent from my XT1034 using xda app-developers app

Thanks... Any suggestions for a fix?
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My right hand took a break long enough to write you this message, and you should be grateful for that.

Related

Htc Thunderbolt Update Woes

Okay so how many of you were thinking this was the update that would make the Thunderbolt better? Let me know of any issues you have been having since the update yesterday. I am speaking of the official non rooted update for the phone fyi.. So far I have compiled a list below of the issues I have experienced personally on my phone.
1. Randomly rebooting
2. Dropped calls and random reboots during calls
3. Gps issues still prevalent
4. Freezes while opening text messages or closing them
5. Noticeable lag when in app menu
If you guys have any other issues please post them and if there is a way to rollback the update without root please post.
Just updated last night and right away I notice I get no GPS lock at all (unless it takes 15+ min). No reboots yet.
Sent from my ADR6400L using XDA App
Yes I have noticed too that gps searches forever..
Yea, mine has rebooted twice since yesterday also. I'll have to try GPS later today. As for the rest of those complaints, I'm not sure. Weren't they supposed to fix the car mode thing? There's still no way to get to car mode unless you use the one search function.
I updated last night and had a few reboots this morning while using the hotspot. I just tested the gps with the GPS Status app and got a lock in my livingroom in 11secs. My gps has always worked good, but it seems to be locking a good bit quicker.
Sent from my HTC Thunderbolt
I'm also getting reboots and during calls also and GPS is no longer locking. Anything i can do about this?
I just used GPS Status and got a lock almost instantly. W/o it I wasn't able to get a lock at all.
Edit: GPS Status did not fix my lock problem. Worked once however I can't get a lock anymore :/
Sent from my ADR6400L using XDA App
For anyone who is not rooted and getting random reboots, please call VZW support and voice your problem.
They obviously were not reading this forum when half the people with the leaked RUU were getting reboots.
VZW won't issue a hotfix unless people call up and complain and/or start returning phones.
My problem is with phone being idle the battery drains quicker. Before I would lose between 1-3% every hour, now its more like 6-7%. When I check battery use details Android system uses between 60-70% when prior to update it was in single digits.
Tapatalked from Thunderbolt
bunklung said:
For anyone who is not rooted and getting random reboots, please call VZW support and voice your problem.
They obviously were not reading this forum when half the people with the leaked RUU were getting reboots.
VZW won't issue a hotfix unless people call up and complain and/or start returning phones.
Click to expand...
Click to collapse
I talked to tech. support and was told a small percentage of Thunderbolts were experiencing these problems. As w/ every problem I'm being sent another "like-new" phone.
Sent from my ADR6400L using XDA App
From what I have read, the issue is not with Thunderbolts, It's with the towers you're communicating with. The towers need their software fixed to work correctly with the new RUU. If you guys can, I'd wait it out and see if it gets better. I understand that a random reboot can be a huge deal (I came from a Storm 1) but if it is not wrecking your day or costing you business/clients/money etc., wait a week and see. It can be easier than trying to go through all of the set-up again to get your "new" phone the way you want.
6 reboots yestsrday. 10% battery drain each. Do the math kids. My tb isn't much more than a land line now because it's always plugged in. Returning it for sure. And they just sent me a new battery because I was only getting 5 hours max out of it.
I have had the update for a few hours now and non stop use on the phone so far no crashes or reboots. Phone is not rooted and not using any custom roms. So far so good
Sent from my ADR6400L using XDA App
xeene said:
My problem is with phone being idle the battery drains quicker. Before I would lose between 1-3% every hour, now its more like 6-7%. When I check battery use details Android system uses between 60-70% when prior to update it was in single digits.
Tapatalked from Thunderbolt
Click to expand...
Click to collapse
Fixed this problem by pulling battery.
Tapatalked from Thunderbolt
Mine reboots 2-3 times every hour.some freeze issues but not too many. Am thinking it would have been better to wait.. hope they get the tower software fixed also...
Sent from my ADR6400L using XDA App

Keyboard lag

Has anybody been able to get rid of the keyboard lag that sometimes plagues this phone? Especially when texting
Sent from my LG-P999 using XDA App
I turned off the popup on keypress. It helps but it still lags. It seems worse when the message I'm typing starts getting longer.
Sent from my LG-P999 using XDA App
I thought I was the only one having keyboard lag (among the screen not being always the most responsive). It's ridiculous especially when I factor in the random reboots (most of the time I have to pull the battery for it to respond, and the last reboot cause my phone to COMPLETELY reset...as in I had to set up everything again as if it was the first time I turned the phone on), and how it takes 2/3 seconds for the lock screen to kick in (when I press the power button to wake my phone it shows the screen I was last on before the screen locked) -- which might not be a huge issue for some, but I've never had this issue with any of my other phones, and the low ringer volume which really irritates me.
I have bleeding but it's nothing to noticeable and doesn't bother me right now because I dont really ever notice it.
I should receive a new one tomorrow and I'm hoping none of these issues are there
--- BTW, sorry for kind of going off topic. I apologize, meant no harm.
Yeah you are correct, the longer the message is, the worse it gets
I believe that I read that its a kernel issue
And to the above, what reason did I give them in order for them to trade it out?
Sent from my LG-P999 using XDA App
greengoldmello said:
Yeah you are correct, the longer the message is, the worse it gets
I believe that I read that its a kernel issue
And to the above, what reason did I give them in order for them to trade it out?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
I told the rep about the 4 reboots I had since I got the phone...which was 3 days before I called in, and how the last reboot seemingly wiped my phone and had me log in all my information as if it was the first timed I'd ever turned it on.
The rep told me I was his 3rd call that day for this issue but there were no notes on their system about problems with the phone or any updates to correct the issue(s)...needless to say, he sent me out a new one.
I will be getting it today. Hope it doesn't reboot. The bleeding I can deal with in all honesty, but if it reboots and the volume is as low as it is on my phone now I will have to return it for good and get another phone...and I don't want too.
Can you change the title of this thread to reference the gingerbread builds. Just so people don't get confused. This only applies to the leak gb and roms using it.
Sent from my LG-P999 using XDA App

Anyone experienced this?

Hi all,
Today while I was listening music and typing messages, all of a sudden the haptic feedback of my NS suddenly become very weak...
Weak as in the vibration was not that distinct anymore. It forced me to perform a reboot to make it normal again. Anybody experienced this? I have encounter this the 2nd time already.
Sent from my Nexus S using XDA Premium App
I think you'd better write your NS spec. for example ROM, Kernel, etc....
Everything I use is stock
Android version : 2.3.4
Baseband version : i9020XXKD1
Sent from my Nexus S using XDA Premium App
dplate07 said:
Hi all,
Today while I was listening music and typing messages, all of a sudden the haptic feedback of my NS suddenly become very weak...
Weak as in the vibration was not that distinct anymore. It forced me to perform a reboot to make it normal again. Anybody experienced this? I have encounter this the 2nd time already.
Sent from my Nexus S using XDA Premium App
Click to expand...
Click to collapse
Has happened to me as well on stock and deck's t and u rom.
Rebooting fixed it on stock and flashing back to r worked on decks.
I've not noticed it on the Nexus yet, however I did come across this issue on the moment as well as the epic.
Just like anything the battery can only pump out so much juice, the more you run the less everything is getting. so if you have 100% of your voltage and 3 pieces of hardware pulling from it screen, cpu/gpu, and lets say vib, that means you would only be getting 1/3 of full power to each.
Its hard to say exactly what it was unless you were running logcat, monitoring power consumption, and other factors.
Now, the odds are its a software glitch.
yes ive also experianced this only once awhile ago i felt it while typing messaging all the sudden it was just like boom 5% vibration no clue why though
Yep...its happened to me many times. Usually a reboot always fixes it.
Its few and far between, so nothing to really worry about I would guess.
Sent from my Nexus S using XDA App
Now that you mention it i am sure i have had this a few times.... never really thought too much about it though
I've also noticed it, although again its rare enough to not bother me, and a reboot always fixes it. Just one of those little fixable bugs I guess.
thanks all,
good to hear this. actually its not that annoying cause this seldom happens.
after owning NS for 6 months this happens twice only so its alright not much of a big problem

[Q] Anyone have success fixing restart issues?

I've had my G2X for about a month, and have been experiencing the common issue where my phone randomly shuts off and the only way to get it to turn back on is to pull the battery.
I've installed the GB update, that didn't fix it. Factory reset didn't help either.
Has anyone successfully fixed this issue on their phone? If so, what'd you do? Is there any chance that rooting my phone would correct the problem?
Sorry if there was a post about this, I couldn't find anything talking about if anyone's been able to fix the problem.
Thanks
yes... the onlyhh way to fix the problem is to root! nvflash clock work mod recovery, then flash eagle blood 2.3.3 rom and it is perfect...
Thanks, this did indeed seems to do the trick. Not a single reboot so far after 2.5 days.
Sent from my LG-P999 using XDA App
My G2X actually restarted on its own today. It was the first time since the first few days I had the phone over a month-month and a half ago. Wasn't really a big deal, lol. It comes back on.
Have been playing with this phone for 3 days now and haven't had any issues (I did install xboarder's stock rooted version). Minor screen bleed is the only issue.
Sent from my LG-P999 using XDA Premium App
Finally, someone (dmaniscool) who can say they switched to an xda dev'ed ROM and got rid of the lock ups. I've posted many times asking if anybody ACTUALLY FIXED a problem (specifically the battery pull lock up); I got no responses, and someone finally stated it. Great. Next time my wife's G2x locks up, I'm rooting and putting a ROM on it.
Thank you dmaniscool
-Bob
so, PLEASE dmaniscool, occasionally update this thread with your lack of lock-ups, or if you get a lock-up. PLEASE!!!
Thanks,
-Bob
namklak said:
so, PLEASE dmaniscool, occasionally update this thread with your lack of lock-ups, or if you get a lock-up. PLEASE!!!
Thanks,
-Bob
Click to expand...
Click to collapse
Will do, so far so good! I had no experience with rooting, and was able to figure it out looking at the guides available on the forum. It kind of looks intimidating, but it's not actually very difficult.
By restart does everyone mean just shuts down? Mine never restarts, it will just shut off.
Sent from my LG-P999 using XDA App
RZJZA80 said:
By restart does everyone mean just shuts down? Mine never restarts, it will just shut off.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Mine did both actually, shut down and restarts. But mostly just shut downs, which required a battery pull to power back on.
My 2 will do both - but I think the "shut-off" is a lock up, because the longer I leave it locked up, the less battery I'll have after I do a battery pull.
8 days of both phones not locking up by doing one restart per day per phone.
Since I raised the minimum CPU speed to 389 from 216, I have far fewer sleeps of death
You don't wanna know where this was sent from.
I've tried every ROM and kernel combination possible and nothing actually fixes these problems for me.
Wow this post was scary at first, I had a thunderbolt and no matter what. RUU, Different ROMS, Stock, Kernels, Radios. Changing all that didn't matter it still turns off constantly and doesn't turn back on till I do it meaning no text or calls, basically same as having a phone on silent all the time without even having the luck chance of pulling it out while ringing.....
I am on miui x.26 (whatever kernal that comes with it) and have over 40 hours of uptime. I haven't had a crash yet, I just manually restart every couple of days because I'm weird like that.
Sent from my LG-P999
Well 6 days into it and I've had a total of 2 shutdowns. I don't know if it was a coincidence, but both times were after being outside when it was ~90 degrees out.
This is still much improved, I used to get 3-4 per day on average.
I'm using Eaglesblood 2.3.3. I'm thinking of trying MIUI because it's so nice looking.
For me I did a battery replacement the first time directly from T-Mobile and the phone continued restarting on me. I was just about to request a replacement phone from T-Mobile until I recently purchased a different brand of battery containing the same specs as the stock battery and to my surprise no overheating and definitely no restarts. I feel that the restarts and lockups are due to faulty batteries shipped out with the phones. I'm suprised no one has mentioned this.
Sent from my LG-P999 using Tapatalk
Do you mind sharing what brand battery you purchased?
Sent from my LG-P999 using XDA App
Wow, I told the CostCo kiosk girl I was having lock up problems and I had my grandkids with me. She took my phone and pulled the battery - at the same time my grandson stated he had to go to the bathroom NOW. She either looked at the battery or something on the phone under the battery. I didn't have time to ask. She didn't really comment and gave me my phone back.
Hmmmmmm........
-Bob
ok so do they know what exactly is causing the shut downs or reboot on this phone? i just got mine today and it was pre installed with gingerbread and idk if there is root for the gingerbread build yet. i just want root but no custom rom for me. i love the stock rom. it kicked the crap out of my sensation 4g as far as speed goes in everyday use.

Crashing every few minutes

My first post here. I've been lurking and learning for a year or more and this is the most knowledgeable place I know of.
I have the att version of this tablet and I am having serious crashing issues. I can use an app for about 20 minutes or so and it will blue screen and restart itself. After it happens once it will do it every few minutes until I leave it alone for a while. Sometimes I need to hard restart it and sometimes it will restart on its own but the screen doesn't come on. Only sound. As far as I can tell it's not overheating and this will happen even if I install nothing from the play store and just use the factory apps.
I have reset to factory many times and reinstalled the firmware with kies and that didn't help. I have returned the tablet to att for a replacement and I have the same problem with the replacement. I'm past the 14 days now and would need to return to Samsung but I don't want to do that if there is something I can do on my own.
Anyone else having these issues or can point me in the right direction to fix this?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
Yes. It is very nice to know I'm not the only person having the issue.
20 minutes is really more of an average. Sometimes I can go longer without an issue but it is guaranteed it will crash.
You bring up a great point that I didn't notice. It is more frequent when it is an app that uses a lot of data.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
No such issues on the international P905... Not in any of the games I play (It does 6 hours straight without issue) nor in data-heavy apps.
So it's likely AT&T-branded related.
My ATT version occasionally has a few apps that crash. I just restart and usually it's good. It is the same apps that do it so I don't thinks it the tablet.
I am experiencing the same thing on my P907. Can't seem to nail down the culprit.
Are any of you that are having this issue rooted?
Isun said:
Are any of you that are having this issue rooted?
Click to expand...
Click to collapse
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff
Earthdog said:
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff
Click to expand...
Click to collapse
I had the same issue then realized it was connected to Knox. I had 'Frozen' all Knox connected apps after I rooted an thought that might be it. I did a new root and it worked fine till I installed SuperSu which was not the issue specification but rather the fact that it disables Knox during the installation. I did one more clean wipe then when I rooted this time I just left Knox alone and I have had zero random reboots or crashes and I have not tripped Knox.
No, no root. Stock. I have minimised the frequency by switching from samsung keyboard to the swipe keyboard but it still occurs.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
It happened when it was stock and it happens rooted. It's gotten to the point now that I went back to my iPad. I'm not liking the iPad since I've switched but I just can't use the note with it crashing all the time. I don't know what else to try.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I've seen a report or two about stability issues related to micro USB cards. If any of you are using one it may behoove you to try shutting down, removing the card and running without it for a while just to rule that out. Sometimes a corrupted card can do it when an application writes or reads from a particular location of the card. It's worth a shot.
Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?
dhu6719 said:
Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?
Click to expand...
Click to collapse
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk
dodo99x said:
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
All my apps are installed internally. I got some time to run the benchmark tests and the scores all seemed to be normal. However, in Antutu, the memory score of the note pro is about 60% of the score of note 3. Could the memory be the reason for the stutters?
So I called Samsung and I am sending it in for repair. As I said in my first post I already swapped for a new one at att and I have the same results so I'm not thrilled about sending this in just to have the same issues with whatever they send back to. Be it a new tablet or if they say mine is fixed. I didn't pay over $900 for something I can't use so I will get this resolved one way or another. I will report back when it's returned to me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I think I may have licked it and not really sure why but I've gone from a dozen crashes a day to zero for the last few days. I went into Kies and did a Firmware Upgrade and told it to completely wipe out all of my data. It downloaded the firmware and reinstalled, I rerooted restored everything from Titanium Backup and its all good so far... Something to consider
joscwy said:
I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
Click to expand...
Click to collapse
im having the same problem. it occurs almost always when im playing games. I thought this device's hardware was top notvh for a tablet but it can only run on the lowest quality settings of most games. im very disappointed.
I experience this too, but it usually happens when the cover is open and it's on the back side of the device, it sometimes interact with magnetic sensor (some little movements of the case) and causes soft-reboot.
Nothing happens if cover is on the front side.
I should have my tablet back tonight or tomorrow depending on UPS. they sent me an email stating they replaced a component (whatever that is) and updated the software. We'll see if that fixes it.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

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