Only S-Pen Works (Even after factory reset) - Galaxy Note 10.1 Q&A, Help & Troubleshooting

After checking the ribbon cable and doing a factory reset, the digitizer is still not working. It only accepts input from the S-Pen. From the reading I've done, it sounds like I will need an exact digitizer to replace the bad one. Is this true? If so could I get some direction here? I will be fixing this for a friend for free. The model number of this tablet is GT-N8013-ZWP16ARB.
Any help will be greatly appreciated!

Related

Halp Problem WIth Display

My o2 Mini's screen went white a few days back i thought that i had damaged the connector stip while changing the keypad. so i went to get the display changes but was still having the same problem. Does anyone have any idea what could have gone wrong since i keep geiing the chime sound that comes after hard reset when i hard reset it. Is it something wrong with the ROM or with hardware. PLease Advice.
You are already answering your question. For sure it's hardware related. Check your connections.

i9023 - Replacement screen touch input not working

Hi,
I recently dropped my i9023 and smashed the glass.
Bought a new screen with digitizer from global direct parts (www globaldirectparts com/Samsung-GT-I9023-LCD-and-Digitizer-Assembly-p/smsng6102150.htm)
Having put the new screen in it boots up fine and displays perfectly but the touch screen is not working at all and I can't do anything. If I put my smashed screen back in touch input works fine.
I've flashed back to stock I9023XXKB3 and I9023XXKB1 firmware, but nothing seems to help.
The ribbon to the screen doesn't appear to be damaged and because global direct parts had a minimum purchase of 2 I have 2 new ones and they are both unresponsive.
Anyone have any ideas?
My first idea would be to have the manufacturer fix it.
Sorry you are having trouble getting the touch screen to respond. I too have cracked my screen and would be very interested in your strip down and replacement steps as I am going to be doing the same. If you get time, could you write down your steps. There is a pretty good teardown at
http://www.ifixit.com/Teardown/Nexus-S-Teardown/4365/1
but I am not confident of the last bit of using a heat gun to separate the screen from the frame. Did yours come off easy ?
Yes I could have sent it to an authorized repairer but I would of been without the phone for a a while and it would cost twice as much. Plus I like pulling things apart.
markread544 - I pretty much followed the ifixit guide. however when pulling out the motherboard make sure the front and rear cameras and speaker are loose as well otherwise it wont come out.
I didn't use a heat gun, I just applied pressure until it started to lift, it would of definitely been easier if it had been warmed up but I didn't want to use a heat gun either. You would want to use an adjustable heat one on low if you did, I think a hair dryer would work as well.
I pulled mine a bit further apart then they did, the grey part in the attached pic comes off as well which makes it easier to get the screen out of the front bezel which it is also glued to.
Phone is back together at the moment with the cracked screen but I'll take some photos if I pull it apart again.
same problem here.
i bought an lcd on ebay for i9023 (slcd)
display OK , but no tactil response.
i had MP the OP but still no answer.
if you have any suggestion
thanks
how much for the screen? seems that 9023 is cheaper than 9020
80 euros for the less expensive , about 120-150 for the others
I ended up returning the screens from global direct parts and after about a month they gave me a refund.
After being quoted AU $250to get the screen replaced by an authorized repairer I decided to try again and bought a replacement screen on eBay from a seller called stream_beautiful for $86.
Got it today, installed and it works perfectly. No idea why the original screens from global direct didn't work.
I'm sorry to bump such an old thread, but I was wondering if there was any more information on this issue... I ordered an i9023 screen to repair a friend's phone about 2 months ago and had the same issue as the OP with it; touch input didn't work. I then contacted the seller (forceviewer on aliexpress) and he told me he'd replace it. After sending it back I then had to contact him again and send him pictures of the back of the old screen (with which touch input still works) because according to him there are 2 versions. Now I received the second screen a week ago and lo and behold, it exhibited the same problems. I noticed a number on the back of the screen is different, and the atmel IC (which I assume handles the digitizer input) has a different number on it too, however the seller has now adopted the position that it is definitely the correct display (quote: "If the pictures is right
The item will be right
I just send you the one same with your picturs
There are only two version.
Thanks")
Can anyone shed some light on what causes this? I know the guy's company tests their displays before sending them out, so that's probably not the problem, and receiving 2 faulty units in a row would be a bit weird, so I guess there's actually multiple versions (with a different digitizer controller IC?) which aren't compatible with each other... How do I make sure I'm getting the right one for my friend's phone? And, optionally, how would I go about convincing the seller to take this one back too and send me one that really works?
I'm having exactly the same issue...two replacement screens and touch input non responsive, re-install original and hey presto no problem...what I have noticed is that the part number on what I assume is the digitizer is different...
original -> KJ00423-101228-P00-7F-1
replacement -> KJ00423-101228-P00-5F-1
Yeah, my replacement says 6F-1 at the end, I can't check the original right now because my friend has his phone, but I'm willing to bet it doesn't say the same. Maybe I can make my case with this with the vendor, I'd really hate to have to buy another one of these displays for nothing
Guys,
It's the third SLCD screen that one of my fried is replacing to my I9023 Nexus S, and none of them is working. Yesterday he told me that when he bough the third one, the seller told him to "reprogram" the phone, because the drivers for new SLCD will be installed only then.
To be honest I didn't quite understood him, so, I though that the seller means to flash with a ROM. I did that, I installed CyanogenMod 9, everything went fine, but the touch still not working .
Does anyone knows how the phone could be completely wiped. Meaning everything what is in it to be reinstalled from the beginning....
I don't know what else to do, besides to buy a new phone
Hi All,
Just want to ask if anyone came to the solution yet ...?
Cheers,
no touch
Hello
i have the same problem:
1. The display works
2. But no touch reaction
i had bought a new screen for my I 9023 .
thanks for solutions
Yep, I have the same problem.
Original: KJ00423-101216-P00-1F-1
Replacement: (Not responding to touch): KJ00423-110207-P00-1F1
eBay Seller: mike410512
Bump - anyone sort this issue out?
I know this is an old thread, but since I have a shattered SLCD screen and i'm willing to replace it, i'd like to know what to do in case there's no touch response...
To get touch input again
Hi all,
I have smashed my phone screen twice on my S3 i9300. The first time I had the issue with the touch screen not detecting input but displaying correctly, I had taken it to an authorised repair centre and initially they did not know what was wrong.
There is only one way to "fix" this situation. You must remove the custom recovery and then reflash your phone with the stock samsung rom. Flashing the stock rom with stock recovery should pose no problem as it will be "official" and thus not blocked by stock recovery.
After reflashing, you must do a factory wipe + data reset. This is where you change your screen, making sure not to boot the phone for "the first time". If it does not work, repeat the reflash + factory wipe and try again.
The samsung rom will register the new hardware profile, and touch input will work. Why it works this way is beyond me, but taking these steps when changing the screen on a custom rom will ensure that the touch input works. Perhaps custom roms "borrow" drivers left over from stock rom? I don't know.
You can back up your current rom and restore after messing around with the samsung stock rom and you have gotten your touch screen working properly.
I have tried a whole heap of different "solutions" with this problem and this is the only one that works, and if you are taking it to a repair centre, make them aware that you have a custom rom installed.
Change screen
sinphild said:
Hi all,
I have smashed my phone screen twice on my S3 i9300. The first time I had the issue with the touch screen not detecting input but displaying correctly, I had taken it to an authorised repair centre and initially they did not know what was wrong.
There is only one way to "fix" this situation. You must remove the custom recovery and then reflash your phone with the stock samsung rom. Flashing the stock rom with stock recovery should pose no problem as it will be "official" and thus not blocked by stock recovery.
After reflashing, you must do a factory wipe + data reset. This is where you change your screen, making sure not to boot the phone for "the first time". If it does not work, repeat the reflash + factory wipe and try again.
The samsung rom will register the new hardware profile, and touch input will work. Why it works this way is beyond me, but taking these steps when changing the screen on a custom rom will ensure that the touch input works. Perhaps custom roms "borrow" drivers left over from stock rom? I don't know.
You can back up your current rom and restore after messing around with the samsung stock rom and you have gotten your touch screen working properly.
I have tried a whole heap of different "solutions" with this problem and this is the only one that works, and if you are taking it to a repair centre, make them aware that you have a custom rom installed.
Click to expand...
Click to collapse
Did anybody else use this way?
spanusorin2005 said:
Did anybody else use this way?
Click to expand...
Click to collapse
UP ..
i'm going to buy a screen + digitizer and i would have some advice about this, what code should i look ??? there are only two kind of screen or more ? what should i ask to the seller ???

Touchscreen not working even after a digitizer change

Hello,
Recently my touchscreen suddenly stopped working. Everything else is running fine it simply doesn't recognize any touches. I have had the digitizer changed with a brand new one and it still is not responding. The phone boots up fine - you can call it but the screen is non-responsive. Do you guys have any ideas to what the problem might be since I changed the digitizer and it still doesn't work.
Hi, My touchScreen sometimes is not working, but after i restart, everything works fine.
1. I think that you should do Factory Reset, If Factory Reset does not work, it seems that the digitizer has problem.
2. Becareful when you change the digitizer, you must buy the same digitizer with the origin of your fone. When you buy a different one. your fone has no driver for it that's why your new digitizer does not work.
hungcuong1105 said:
Hi, My touchScreen sometimes is not working, but after i restart, everything works fine.
1. I think that you should do Factory Reset, If Factory Reset does not work, it seems that the digitizer has problem.
2. Becareful when you change the digitizer, you must buy the same digitizer with the origin of your fone. When you buy a different one. your fone has no driver for it that's why your new digitizer does not work.
Click to expand...
Click to collapse
Thank your the reply kind sir. Would it be possible to change the driver of the digitizer? I got mine off eBay and it was for a Sensation 4G but I can't tell of the exact model. I'll try a factory reset but if I can find a driver that would be great.
this thread maybe help: http://forum.xda-developers.com/showthread.php?t=1360638
Another option
It could also be related to the little metal ground that is not connecting with the metal strip on the outer casing

[Q] MobileDock keyboard problem

Since a week ago I've been getting a really weird and annoying problem with the mobile dock keyboard. When I try to type it gives me weird combinations of numbers and letters, also some of the keys don't work either. The touchpad as well as the USB port work fine.
I've already tried to get the dock battery drained, then fully charged, reset the tablet several and also did a factory reset today. Nothing seems to help. As a last resort I opened up the dock hoping to find some sort of connector not plugged correctly or some other visual indication of something broken but everything seems fine.
I'm running a stock 4.2.1 ROM and the MobileDock version is DOCK-EC20N-0207.
In the attached image you'll see the result of the alphabet and the numbers 1 to 0.
I've searched all over xda and Google but no solution or similar problem. Help? :crying:
Anyone? At all? I'm at wits end and currently not able to spend money on a new one.
Medulla_Oblongata said:
Anyone? At all? I'm at wits end and currently not able to spend money on a new one.
Click to expand...
Click to collapse
Wipe cache and dalvik
TigerDNA said:
Wipe cache and dalvik
Click to expand...
Click to collapse
I wiped the cache and dalvik cache. My docking station is still typing jibberish.
Medulla_Oblongata said:
I wiped the cache and dalvik cache. My docking station is still typing jibberish.
Click to expand...
Click to collapse
Ouija board to summon the demons out? I got nothing
TigerDNA said:
Ouija board to summon the demons out? I got nothing
Click to expand...
Click to collapse
Lol, if only I had a ouija board. I do have a sledgehammer though
Btw, I found a DOCK-EC20N-0207.rom somewhere. Any idea how I can get my TF300T to reinstall this? I currently have TWRP 2.5 installed on it right now, still figuring things out but I suspect that TWRP can do this for me?
edit: I'm beginning to think that there is no cure for my docking station and that it has a hardware issue rather than a software/firmware issue. Out of frustration I wiped *everything* using TWRP, then uploaded a stock Asus 4.2.1 firmware, put back TRWP 2.8.0.1 on it, wiped cache/dalvik once more. But no luck ... still jibberish when typing using the docking station.
I'll leave this for new years eve to cover this thing in firecrackers.
there was a thread about dock not working at all - solution was to open the keyboard and make sure that ribbon connector is firmly in its place.
I am not sure if it is phisically possible to plug it reversed (or off by some pins) but that might be causing your issues.
Either this or that robbon got cut and some lines inside it are not really working now.
Sent from my TF300T using XDA Free mobile app
th3cr0w said:
there was a thread about dock not working at all - solution was to open the keyboard and make sure that ribbon connector is firmly in its place.
I am not sure if it is phisically possible to plug it reversed (or off by some pins) but that might be causing your issues.
Either this or that robbon got cut and some lines inside it are not really working now.
Click to expand...
Click to collapse
I've seen that post and no that was not the solution to my problem. Mine started out of the blue (tablet or docking station never got dropped or hit), plus I still opened it up to check all of the connectors for any sign of cuts, disconnecting, possible dust (which is not possible due to the way these are built, lol). It's also impossible to plug the cables back in reversed anyway. My keyboard is sort of functioning (in a scrambled kind of way) unlike the other guys problem which wasn't working at all.

Screen Reversed

Hello and Happy Thanksgiving. I am new to this forum and am looking for help
I have a problem with my screen on my Seicane Android 10.1 Car Radio.
After about 6 months of using the unit the picture on the head unit reversed. Everything now is displayed backwards on the touchscreen.
this happend when touching the screen to skip to a new music track.
I can only read anything using a mirror.. not much fun... and not usable while driving.
Anyone hve an idea how to get it back to normal. Seicane has not been very helpfull/Successful
Hope someone has an idea
thanks and have a great holiday weekend
Perhaps a headunit reset?
Korffair said:
Hello and Happy Thanksgiving. I am new to this forum and am looking for help
I have a problem with my screen on my Seicane Android 10.1 Car Radio.
After about 6 months of using the unit the picture on the head unit reversed. Everything now is displayed backwards on the touchscreen.
this happend when touching the screen to skip to a new music track.
I can only read anything using a mirror.. not much fun... and not usable while driving.
Anyone hve an idea how to get it back to normal. Seicane has not been very helpfull/Successful
Hope someone has an idea
thanks and have a great holiday weekend
Click to expand...
Click to collapse
Not Android Auto.
Requested moderator moves to Android Head-Units forum.
Thanks, but tried factory reset, and reset ofdata etc. No luck.
Could not find how to reset head unit
Korffair said:
Thanks, but tried factory reset, and reset ofdata etc. No luck.
Could not find how to reset head unit
Click to expand...
Click to collapse
Or figure out what you own in an attempt to find out or narrow down from the many posts/ info and contribute to further discourse, apparently.
If looking for support, you've got to help others here help you, which does require a little effort. If that's not for you, probably contacting the reseller should be a first call. You might have tried the reseller, but how one can know without your commentary.
marchnz said:
Not Android Auto.
Requested moderator moves to Android Head-Units forum.
Click to expand...
Click to collapse
Thanks, but tried factory reset, and reset ofdata etc. No luck.
Could not find how to reset head unit
marchnz said:
Or figure out what you own in an attempt to find out or narrow down from the many posts/ info and contribute to further discourse, apparently.
If looking for support, you've got to help others here help you, which does require a little effort. If that's not for you, probably contacting the reseller should be a first call. You might have tried the reseller, but how one can know without your commentary.
Click to expand...
Click to collapse
Tried the seller, now since 6 months, so far no help. Have not found any one that had the same problem, but thanks for your reply anyhow
When you power off and back on, does the splash screen show up reversed? This would help indicate whether the issue is software problem vs a hardware problem. Once the unit is booted up and everything showing up backwards, do the touch screen elements respond to touch in their new reversed positions? If the on screen elements in their new positions respond to touch, that would indicate that the digitizer essentially is reversed in addition to the LCD underneath. Quite odd, indeed.
I would suggest to connect a USB mouse to the unit and use that to navigate your way to the factory reset menu and give that a try.
jlbooth said:
When you power off and back on, does the splash screen show up reversed? This would help indicate whether the issue is software problem vs a hardware problem. Once the unit is booted up and everything showing up backwards, do the touch screen elements respond to touch in their new reversed positions? If the on screen elements in their new positions respond to touch, that would indicate that the digitizer essentially is reversed in addition to the LCD underneath. Quite odd, indeed.
I would suggest to connect a USB mouse to the unit and use that to navigate your way to the factory reset menu and give that a try.
Click to expand...
Click to collapse
Thanks for your reply. Yes when staring up the splash screen is reversed as well. To use the Icons you have to touch the screen on the opposite side of where the icon is displayed. I will try the suggestion with the mouse to navigate and report back,
Thanks again

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