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I've tried various different ROM images (including the excellent Dr.Gonzo), and I have this problem with all of them.
When I'm using the phone either with the keyboard in or out, the screen just switches off randomly. If I wait a few seconds (possibly the backlight timer length), then it comes back. Mostly... Othertimes I have to wait a lot longer, but it does always come back.
A reboot sometimes fixes it, but not always - does anything survive a reboot or battery removal?
Anybody else seen anything like this? I have seen a lot of threads about the screen staying on, but not off.
Of course, it could be a hardware fault, but because it's intermittent, it's hard to prove.
Mike
same problem
If you shake the phone can you re-produce this problem? I've never not heard of this being affected by software - you might also want to ensure you're not overclocking it.
Nothing is removed when you do a battery removal or reboot, ensure your connections are all tight and make sure the SIM pins are all making contact and the SIM door closes, apart from that it sounds like a possible bad LCD ribbon.
Shaking it doesn't reproduce the problem.
Once the phone has started doing this, it happens everytime you press a key.
Seems more like a memory leak to me since it always seems to happen after a while of web browsing/email use.
So actually, it looks like it might be a hardware fault.
I think it happens when the device gets warm. After a few minutes with the screen on, keyboard lit up, wifi on, the phone gets pretty warm and that's when the screen seems to go black. Leave to cool and all returns to normal.
Mike
Same issue here, but the screen does not acually go black/blank it just seems that the screen backlight does not turn back on from a standby like state, the phone itself functions but just not able to see whats going on on the screen.
(keyboard lights work fine and come on when expected)
Not sure about the heat theory as it happens (to me) most often right after a call, anything over 30-50 seconds and the backlight problem occurs, when it decides to work again is a matter of luck.
As said before because it's intermittent, it's very hard to prove.
Has anyone who has had this issue, fixed it with a hard reset ?
Very strange ... but also getting very annoying now!
i got the same thing. took it back to warranty and they said nothing's wrong with the phone but i still get this.
I experience the same problems.. it happens pretty random, but every time when you hit a key. I have set all timers to never but the problem is still there.
Running Gonzo 1.1 at the moment, upgraded from guava.. but that didn't solve the problem.
It is getting so annoying now that I am about to throw the s710 in the dustbin
I have had the same problem!
I have turn it back to my provider and no problem now.
i have the same problem with my VOX
apparently, i can still receive phone calls, and do whatever i want with the phone,
but the screen just stays black, its like if you have unplugged your monitor
since i dont have a htc center in my town or anywhere else nearby.
does anyone know a way on how to open the phone, change what need to be changed and correct the problem? im all up for testing if that would resolve this annoying problem :s
cheers everyone
there is a dismantling manual somewhere in this forum. search.
i don't think taking it apart would help you because this is not a physical fault that you can locate.
and i learned that mcel is the retail seller of vox in mozambique. they should be able to help you with service. else just send a mail to htc support and they will guide you.
yes, mcel are the retail sellers, but i tried to go there, and there are no specialists on htc's there,
the thing is, i didnt bought my htc from them, so i can't go there and change for another one
but tks anyway
no problem
but do try to contact htc support by email. they might suggest a way.
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
are you trying to say that by desabling the light sensor, the problem might go away?
i would also like to know if it possible to have the baklight on the lowest possible brightness forever, because it seems, on a low brightness the problem might go away
petlof32 said:
I'm having exactly the same weird problem and I think I found some pattern when it occurs. Well, the thing is that in the bright day or in a room with lots of light it works just fine. In the darker conditions… well… not so fine. It seems to me that this screen blackout happens whenever the keyboard light is on and screen changes to full brightness (in the dark, because of the light sensor). In the daylight, keyboard light doesn't turn itself on, so s710 works. I don't know much but this definitely isn't some bad contact problem. Maybe some battery problem, but I doubt it since I can receive phone call in this condition. This started to happen after I flashed this Windows Mobile 6.1 ROM from HTC (I have original S710). Flashing Dr.Gonzo's later on didn't bring any luck either. I believe that some power control SW is the main culprit. I've read that many people mention some Tornado Power Control app. Does anybody know can this application be permanently disabled or removed?
Click to expand...
Click to collapse
I also have this problem with the lightsensor turned off. And also at (as it seems) random moments.
well, even with the light sensor turned off, the problem persisted.
i got my phone to a repair shop of htc's, and they figured out the problem
my phone is now 100% thankfully, the repair man told that the problem was because of bad or malfunctioned circuits, he exchanged them with new ones, and the problem went away,
dont know wich circuits exactly, and he didnt want to tell me, but i suggest anyone having the same problem to try and do the same
probably its a hardware malfunction with these VOX,
its possible since so many times before i've heard about malfunctioned pieces coming out in large quantities for sale.
anyways, cheers everyone, and good luck Portugal in EURO!
I have the same problem. I just noticed that it usually happens when the phone is warm, so if you need to do something on my phone just... take some ice from fridge and put it on back of your mobile. I cant see any more solutions.
Please someone help us!
Update. Problem Solved
Just thought I'd update this thread I started.
I sent the phone back to my dealer (Grapevine in Poole,UK).
A week later, I got a brand new one back from the HTC repair centre.
So far, so good. Looks like the problem's solved.
Mike
Sam problem here,
i called with HTC and they sent them to there repair centre.
Hi all,
I recently received a Touch HD and initially the vibration effects were all working (on call receipt, on pressing the front buttons, etc).
For some reason the vibration effects have stopped completely.
I'm not sure at what point the vibration stopped, but all I have done on the device is installed the hotfix and also set up a wifi connection.
I tried turning off and on the vibration effect checkbox in the buttons app, soft reseting and there was no effect.
On reading some of the posts here I uninstalled the hotfix, in case this was the issue, but this didn't seem to bring the good vibrations back.
Since I hadn't configured much else on the device I also did a hard reset, but still the vibrations haven't returned.
Can anyone out there help?
Is this possibly a hardware problem?
Any advice would be appreciated.
Thanks
JP
Device info:
ROM: 1.14.405.3 (22273) WWE
Radio: 1.09.25.14
Protocol: 52.49a.25.26U
I am new here but only ten mins ago I had the same problem from a new HD.. called HTC and they said possible Dead On Arrival.. but I have just sent mine back to the dealer and they have agreed to replace by return.. this is a hardware issue as HTC went through every software permetation to try and get it to work.. no joy..
Im not the only one?
I'm there has been another occurrence! stock rom, no hard spl, not ever, hard reset, soft reset, another hard reset, but noting, NOT NOTHING!, not even a little shimmy, I am crying now. Do I really have to send it back, oh no, that is pretty much be the end of my life! Did you send it back to HTC or person you bought it from and where did you buy it?
same problem here... no vibration at the phone... after soft- and hardreset. with and without program-installations...
any solutions?
tnx
Manufacturing Fault
Hi all
Unfortunately it sounds like a hardware problem caused by a manufacturing/design fault.
Cheers
andrew-in-woking
I have bought a device off ebay with no vibration (and therefore no warranty).
Is there no solution? Can it be fixed so that vibration works again or is it not worth the hassle / cost?
Hi guys, I have the htc HD as my primary phone for 18 months, 2 weeks ago my touchscreen gave up on me, only end call button was working so i sent it to warranty and they replaced it. Now i recived it back with a brand new touchscreen, but the vibrating function is no longer working. I will send it back, and ask if it is a hardware problem or a software poroblem and post it.
I need to align the screen again & again can any one help me out wer the problem lies
how did this happen? i also encounter a similar problem, when the phone gets warm... when i press on the right side, the click registers mode and more to the left... and when that happend, if i try to go to the alignment screen, it just hangs in there like.. forever... if i put the phone in standby mode, everything gets back to normal in a few minutes.. the problem repeats every time the phone gets warm...
Same
First i was also having the similar problem but now its totally unaligned i.e even after a time its same i click on extreme left it click on extreme right
nasty man... dunno why this is happening... so, my screen is dying.. damn :| what kind of mods did u do to your phone? software ones
I have the same problem! Seems this is an manufacturing issue that's affecting many Diamonds! Does the warranty cover this?
Same problem
Hi Guys,
i'm also facing the same problem,
i have hard resetted my mobile then for a week it worked fine and then again the same problem... damn i lost my all data while hard resetting.... does any one have solution.
did u guys found n e solution
crazymushroom88 said:
did u guys found n e solution
Click to expand...
Click to collapse
YEAH! ) i sent mine to warranty today, lol 15 long days at max until it will be back in my loving arms
i dont know if this might help
i used to have flickering screen, not being able to display alpha blend, transparencies or the colour black, and also not being able to keep the screen alignment (it resets everytime i soft reset the phone) ....
this happens when i used the latest update from htc.
it seems that the upgrade is not suitable for devices bought in 2008 as it has the ols original spl.
i read in the forum and found out that the radio, and the hard spl was part of the problem. so i read on and found that by using Olipro's hard spl 1.93 will fix most of the problem. but its for only gsm devices.
i flashed 1.93 hard spl and all my problems went away...
just sharing!!
i can see some leaked fluid above my screen ........... i cannot even explain it , because it's above the screen but i cannot touch it ........ so it's in between.....
i've had the same thing happen to me and sent it in for warranty.
came back ok for awhile, now its happening again. I usually just suspend my phone (power button) and give the LCD a rub that helps it a little, buts its quite unbearable at times.
I've sent it in to warranty for a second time today, warranty is expiring on the 8th of next month so they better fix it by then .
bevoc said:
i used to have flickering screen, not being able to display alpha blend, transparencies or the colour black, and also not being able to keep the screen alignment (it resets everytime i soft reset the phone) ....
this happens when i used the latest update from htc.
it seems that the upgrade is not suitable for devices bought in 2008 as it has the ols original spl.
i read in the forum and found out that the radio, and the hard spl was part of the problem. so i read on and found that by using Olipro's hard spl 1.93 will fix most of the problem. but its for only gsm devices.
i flashed 1.93 hard spl and all my problems went away...
just sharing!!
Click to expand...
Click to collapse
HardSPL didnt fix my problems have flickering (blurry/vibrating screen) but it disapears after setting the phone in standby and waking it up again.
bevoc said:
i used to have flickering screen, not being able to display alpha blend, transparencies or the colour black, and also not being able to keep the screen alignment (it resets everytime i soft reset the phone) ....
this happens when i used the latest update from htc.
it seems that the upgrade is not suitable for devices bought in 2008 as it has the ols original spl.
i read in the forum and found out that the radio, and the hard spl was part of the problem. so i read on and found that by using Olipro's hard spl 1.93 will fix most of the problem. but its for only gsm devices.
i flashed 1.93 hard spl and all my problems went away...
just sharing!!
Click to expand...
Click to collapse
HardSPL didnt fix my problems have flickering (blurry/vibrating screen) but it disapears after setting the phone in standby and waking it up again. (Only gets blurry flickery at boot)
My diamond only get flickery at the boot and by going to standby and back it disapears.
Guess im lucky
I have the same screen align problem. When the phone gets hot, the screen alignment screw up, similar to this one:
http://www.youtube.com/watch?v=5-IUzerAT0s&feature=related
I was told this is a hw problem as I've tried flashing different ROMs, update radios etc. but still doesn't help.
Right now I'm trying to avoid using the phone when charging or when it becomes warm. That seems to help a bit. Not sure if replacing the screen will help but a few folks here have suggested that.
ye iv had enough of this problem shall embark on replacing the lcd in a few weeks
JexL said:
ye iv had enough of this problem shall embark on replacing the lcd in a few weeks
Click to expand...
Click to collapse
Please do update if replacing the LCD does in fact get rid of the problem
JexL said:
ye iv had enough of this problem shall embark on replacing the lcd in a few weeks
Click to expand...
Click to collapse
dont think that actually helps - you'll prob need to replace the digitizer .
hello2004 said:
I have the same screen align problem. When the phone gets hot, the screen alignment screw up, similar to this one:
http://www.youtube.com/watch?v=5-IUzerAT0s&feature=related
I was told this is a hw problem as I've tried flashing different ROMs, update radios etc. but still doesn't help.
Right now I'm trying to avoid using the phone when charging or when it becomes warm. That seems to help a bit. Not sure if replacing the screen will help but a few folks here have suggested that.
Click to expand...
Click to collapse
Long story short: it is a hardware problem! nothing you can do to fix it via software... and it gets worse, so get it fixed
I have just received mine from service a few days ago... Of course i lost my warranty and I paid almost 200$ to get it fixed... The front case gets replaced entirely (that includes both digitizer and LCD), because it comes in one piece... all components are stuck together that is, even if you have a perfectly working LCD, it will be replaced anyway... Fortunately this helped and I am not experiencing any problems... Also I've been told that this problem may occur again, after some time (1-2 years), if the phone is heavily used (gps, connected on 3G + screen awake for a long period of time), and that the simptoms may vary: some get the digitizer / misalignment problem, others get weird spots on their lcd, etc...
Hope i didn't make to many mistakes and that my reply will help you understand and get your problem solved...
reflexivemedia said:
Long story short: it is a hardware problem! nothing you can do to fix it via software... and it gets worse, so get it fixed
I have just received mine from service a few days ago... Of course i lost my warranty and I paid almost 200$ to get it fixed... The front case gets replaced entirely (that includes both digitizer and LCD), because it comes in one piece... all components are stuck together that is, even if you have a perfectly working LCD, it will be replaced anyway... Fortunately this helped and I am not experiencing any problems... Also I've been told that this problem may occur again, after some time (1-2 years), if the phone is heavily used (gps, connected on 3G + screen awake for a long period of time), and that the simptoms may vary: some get the digitizer / misalignment problem, others get weird spots on their lcd, etc...
Hope i didn't make to many mistakes and that my reply will help you understand and get your problem solved...
Click to expand...
Click to collapse
I'm not too sure about that actually - how you stated the LCD / Digitizer and case comes all in one.
I've actually experienced the same issue, sent it back the first time. Fonebiz did not replace anything but a flex cable. Ironically, issue came back after a months time.
Sent it in a second time for warranty, i specifically included a note stating the issue - they replaced the LCD, but did not replace the digitizer; so guess what ? issue came back within the month.
Phone was finally out of warranty, i decided to send HTC a ***** email and they were very helpful and they've promised me a replacement. Waiting for Fonebiz to check for hardware faults if its all clear then i get a new phone
realazyjai said:
I'm not too sure about that actually - how you stated the LCD / Digitizer and case comes all in one.
I've actually experienced the same issue, sent it back the first time. Fonebiz did not replace anything but a flex cable. Ironically, issue came back after a months time.
Sent it in a second time for warranty, i specifically included a note stating the issue - they replaced the LCD, but did not replace the digitizer; so guess what ? issue came back within the month.
Phone was finally out of warranty, i decided to send HTC a ***** email and they were very helpful and they've promised me a replacement. Waiting for Fonebiz to check for hardware faults if its all clear then i get a new phone
Click to expand...
Click to collapse
i assure you cannot replace just the lcd, not without a hammer! I got my old part back, I can take some pictures of it, just in case And the digitizer is one and the same with the front case... the diamond is a very small phone, that's why there are no screws or other stuff to hold together the lcd and the rest of the case.
So unfortunately for you, they may have told you they replaced the lcd, but i think they did nothing :|
It is very clear that we had the same problem... the digitizer itself got broken... not some cable or lcd
anyway, if your phone has warranty, you are a happy man
Hi all, I have a weird problem with the proximity sensor in my HTC Titan. I got a new Titan about a week ago, to which I immediately installed HSPL and Dynamics rom. After I did all the tweaks and installs I like, I noticed that every time I dial a phone call the screen goes off and stays that way until the number I called answers. If the number does not pick up, only thing I can do is remove the battery basically to hang the call up. I noticed that removing the back cover slightly affects the issue and its easier to get the screen back on (by pressing the power button), but still removing it does not solve the problem. With a handsfree I can actually stop the call as it has an accessible end call button.
I tried flashing another custom rom and also a stock rom, both had the same issue. So, I took the device for warranty repair. I got it back today from HTC, with a note saying that software has been updated and problem has been fixed. I tried the device and surely it was working. Well I can’t live without an fully unlocked device and against my better judgment flashed a custom rom again… And surprise surprice the problem appeared back.
Im thinking here that could I adjust the proximity sensor from the registry, if its somehow too sensitive or something. Strange part naturally is that other people with same rom are not experiencing this behavior, so it is device specific problem. Also I don’t think I can take the device back again and say yeah I was flashing some custom roms on it and lost whatever you did with it.
There a Proximity folder at HKLM and I tried changing some values there but no affect at all. It probably would be better to have someone who understands about the values little try to take a look.
Thanks a lot!
It's a hardware problem. I got the same issue after 2 months of use. I sent to repair but they wanted to charge me to do that, so I haven't fixed it but I still can get the screen back by pressing and rubbing my finger on top of the sensor.
But when I got it back from repair today it was working. I made few phone calls and it was working totally like normal.
you are not alone
Loco5150 said:
But when I got it back from repair today it was working. I made few phone calls and it was working totally like normal.
Click to expand...
Click to collapse
I can tell you that you are not the only one with this problem, it happened the same to me. I'm still unsure if the problem is hardware or software, but I think it's software because it happened just after I install Dynamics_2.0_Titan. I really wish that someone will bring a good solution for it.
Hello guys,**
Well few days ago I accidentally dropped my Nexus 5 in a glass of water for just 1 sec. So I immediately switched it off and wait a bit to let dry then restarted it, and all seemed to work fine. But just some days later and up to now the phone boots up all fine as usual to the lock screen, and from there I can pull down the notification bar (and navigate through it, activate/deactivate wifi, etc..) but when I unlock it to get to the home screen it becomes all back and nothing appears on the screen even though the phone is still on.*
It's really confusing and weird. When I call the phone it rings (so no signal or sound problem) but I can't still access the screen to take the call as it's all back and unresponsive.
Following some suggestions I disassembled the phone and cleaned it dry but same results again! So now I think the problem is somehow related to the motherboard, coz as you might notice on some of the pictures attached, it seems that some plastic parts have melt down to cover other smaller parts. Anyway guys,*I'm just wondering if some of you guys had experienced something like that and if you were luckier*to find a solution or any directives that could help. Or you even think that's a motherboard problem like, do you know any ways to fix that o buy a new one somewhere??
PLEASE!!
Sorry apparently, I can't publish links until I get like 10 posts or plus..
But anyway guys, I'd really appreciate your help.
Why did you power it on and short circuit it on purpose for??
Bump
@SekouCheikh
Maybe it's a coincidence that you dropped it in water and this happened a few days later. Once in a blue moon mine does something similar to this (although not usually as start up only after lots of use), but I think it's related to an app or xposed. I only notice it after installing a bunch of crap again. Maybe try a factory reset (do it though the computer) just to see if it is somehow not hardware related? That's what I would try first.
Help please
Ttt
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
-SmOgER said:
Wait... Are you seriously posting from 2 different accounts??
<...>
First, simply try to factory reset or flash a new rom. There is not enough evidence to be sure it's a hardware problem, it could just as well be a coincidence that it started happening just now.
Click to expand...
Click to collapse
No, I just like to help
Help Op solve the problem please
Ttt