Anybody know if it's possible to add billing countries that aren't listed on the phone?
I recently purchased a pre from the UK, but I live in Australia. The pre was officially available in Australia, so I didn't think I would have any problems with it, but I can't purchase apps because Australia isn't listed as a billing coutry!
The countries in my list are: Austria, Belgium, Germany, Spain, France, UK, Ireland, Luxembourg, and Netherlands.
Alternatively, are there any unofficial app stores for WebOS?
Or would flashing an Australian ROM work?
Jive Turkey said:
Anybody know if it's possible to add billing countries that aren't listed on the phone?
I recently purchased a pre from the UK, but I live in Australia. The pre was officially available in Australia, so I didn't think I would have any problems with it, but I can't purchase apps because Australia isn't listed as a billing coutry!
The countries in my list are: Austria, Belgium, Germany, Spain, France, UK, Ireland, Luxembourg, and Netherlands.
Alternatively, are there any unofficial app stores for WebOS?
Or would flashing an Australian ROM work?
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It is not possible to add billing countries.
No webOS phone has ever been officially available in Australia. In fact, no webOS phone has ever been officially available in the Southern Hemisphere.
You have a device with UK app catalog access set in the device record on Palm's servers, and that can never be changed.
Preware is the alternative app catalog for webOS.
There is no such thing as an Australian ROM (there is no such thing as a ROM for webOS devices, it's flash memory not Read-Only Memory), and even if there was such a thing it wouldn't help you since the setting for which app catalog you are able to access is stored in the device record on Palm's servers.
The only way to purchase apps on a webOS phone in Australia is to have it first activated in another country (as you have done) and then use a credit card from a country in that area. For example, I live in Australia, buy webOS devices from the UK, ship them to the US for first activation, then ship them to Australia, and use a US debit card from www.simon.com to buy apps.
Yes, it is that hard, and yes that is the only way to do it.
-- Rod
Thanks for the info rwhitby.
You're right, I was mistaken about the pre being available in Australia. It's advertised on http://www.palm.com/au/ but can't actually be purchased.
One more question, why don't I have the US in my billing country list? I would much rather pay in USD than EUR or GBP, it's almost 25% cheaper (with current currency rates).
Jive Turkey said:
Thanks for the info rwhitby.
You're right, I was mistaken about the pre being available in Australia. It's advertised on http://www.palm.com/au/ but can't actually be purchased.
One more question, why don't I have the US in my billing country list? I would much rather pay in USD than EUR or GBP, it's almost 25% cheaper (with current currency rates).
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Your device record on the Palm servers is set to the UK App Catalog.
That device (or more precisely, that comms board in that device) can never purchase from the US App Catalog.
The set of billing countries cannot be changed once the device has been activated once.
-- Rod
Thanks again Rod.
rwhitby said:
Your device record on the Palm servers is set to the UK App Catalog.
That device (or more precisely, that comms board in that device) can never purchase from the US App Catalog.
The set of billing countries cannot be changed once the device has been activated once.
-- Rod
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Rod, first, great to see you and WebOS on XDA, which I've been part of for years. Question - do you know of anybody successfully claiming a new Pre2 through warranty (since HP never said that if you activate in the wrong country or wrong operator, you're f'ed where apps are concerned) in order to re-activate it with another SIM? I bought my Pre2 from the HP UK site via mail order to Sweden as soon as it appeared a couple of months ago, but of course, I never figured out that I should have activated it using a UK SIM card... I know you're getting these questions a lot so maybe you've heard of some success stories in that respect? It would perhaps also be a signal to HP if people started claiming returns based on the (un)availability of apps when not in an official country...
In my case, HP's UK store "knew" I was ordering TO Sweden, and still, no disclaimers or anything like that. It could be either a warranty case, or a consumer rights case.
LazPL said:
Rod, first, great to see you and WebOS on XDA, which I've been part of for years. Question - do you know of anybody successfully claiming a new Pre2 through warranty (since HP never said that if you activate in the wrong country or wrong operator, you're f'ed where apps are concerned) in order to re-activate it with another SIM? I bought my Pre2 from the HP UK site via mail order to Sweden as soon as it appeared a couple of months ago, but of course, I never figured out that I should have activated it using a UK SIM card... I know you're getting these questions a lot so maybe you've heard of some success stories in that respect? It would perhaps also be a signal to HP if people started claiming returns based on the (un)availability of apps when not in an official country...
In my case, HP's UK store "knew" I was ordering TO Sweden, and still, no disclaimers or anything like that. It could be either a warranty case, or a consumer rights case.
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Yes, we have heard of people having success with such claims.
-- Rod
Well, I am really sad to report that I failed (at least via mail) to get Palm UK to replace my phone on the grounds that I can't buy apps without activating it as above. Here's the response from Palm:
Unfortunately, in order to be able to purchase applications from the App Catalog, the phone would have had to be activated in a country in which the Web OS platform had been officially released (Spain, Ireland, France, UK, and Germany). On the other hand, we are not able to offer you a replacement Pre 2 for you to activate it in UK, to enable the payable applications to appear on the App Catalog.
Currently, there are no plans to include Sweden as a supported country for the applications availability.
Please remember that the e-mail support has been discontinued; we suggest that you call our technical support department to: 08 519 92029 (Sweden), or contact us via chat on: www.palm.com/chat
We apologize for these inconveniences.
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The really sad thing is the statement that they "don't plan to include Sweden". They didn't say "right now", just that they don't. I am assuming that this goes for other countries not on the list as well... I wonder if anybody has any other information to contradict?
I just ordered my Pre2 from their UK site and they sent me an email telling me that in my country I wouldn't have access to the App Store. They asked me if I'd like to cancel my order. That was nice of them (I didn't cancel because I already knew it).
However, it really sucks that they don't plan to change something with this App store thing. It's like they don't want money from their customers.
There has been a lot of misunderstandings when it comes to the actual shipping process and questions on how warranty exchanges are processed. I have seen some people not know what to do or scared to do it because they think its complicated.
I made this video to show the process of how to do it. Step by Step.
http://www.youtube.com/watch?v=GEdqSj1qUMs
and YES after 5yrs I quit T-Mobile and I am now back at AT&T. But instead of office or Solutions Specialist, I work Indirect Account Management. Atleast I have job security now. Enjoy.
That is a very bold statement when you said that all T-Mobile store is not own by T-Mobile, i would like to see proof of this, not sure where you heard that? If you are referring to kiosk inside the mall then those are indirect dealers. Playground and retail are owned by T-Mobile where they have direct access to T-Mobile corporate email and home office internal sites which other indirect dealers do not.
I also see that you are working for At&t now are you a sales rep or CS when you were with T-Mobile? I know that At&t does not have anymore indirect stores as that is why you do not them as a kiosk at malls.
Not trying to stray away from your main topic of your video but good job on explaining the process.
fryrice8850 said:
That is a very bold statement when you said that all T-Mobile store is not own by T-Mobile, i would like to see proof of this, not sure where you heard that? If you are referring to kiosk inside the mall then those are indirect dealers. Playground and retail are owned by T-Mobile where they have direct access to T-Mobile corporate email and home office internal sites which other indirect dealers do not.
I also see that you are working for At&t now are you a sales rep or CS when you were with T-Mobile? I know that At&t does not have anymore indirect stores as that is why you do not them as a kiosk at malls.
Not trying to stray away from your main topic of your video but good job on explaining the process.
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CSR at TMO told me all stores are 3rd party as well. Don't know how much confirmation that is, but it is consistent with his statement.
T-Mobile stores are owned by other companies. They usually have a plaque on the store which states they are own by "etc etc company". You can also see that on the business cards that they have at the desks.
I just literally stopped working there...Most of the questions you asked were in my OP..
T-Mobile no longer has corporate owned stores. The formally corporate stores are now owned by a company that I am not allowed to name. and the others were sold off to investors. his was done under the radar in early 2010. Only direct way to buy is through calling Care or online. FACT!
The ones known as Playground and other stores will continue to operate under the same guise as before this happened so you would see no change but as stated this is a known fact. Im sorry you didnt know.
What was my job?? I wrote Android Support training for corporate training in our internal StreamLine systems and in person sometimes at some orientations at call centers and at indirect kiosks and mom & pop stores.
We do have Indirect doors at AT&T. I handle Prime Communications Southeast region.
I do not want this thread getting off topic.
I know what I said and I wouldnt make a statement like that without knowing what I am talking about.
This is just an educational thread for people who had questions about returns that I did to help out.
There are differences between "T-Mobile" and T-Mobile agents/limited.
but yes the RMA process is stupid easy. UPS usually knocks, honks the horn or tries to hide the package here in Vegas all depending on who leaves it. I have done RMA's where I sent back the phone they sent me because it had a dead pixel or faulty speaker... I haven't had any chargebacks because of this. There's no reason why I should have to use new defective phone until T-Mobile sends me another.
I have a very frustrating problem I'm hoping some of you guys can help with: I work and move around in various countries. For example, my 'home' is in Canada, but I currently live and work in the UK. I also lived and worked in the US for a few years, recently.
What I discovered was that the game Dead Space, which I bought from EA on the Play Store last year during one of the sales, will not install outside of the US. Obviously, this is a problem because I no longer live in the US. I've emailed EA support multiple times but have received no response. I looked at the terms here, but I could not find any part that explicitly warns that this game will not install outside of the US.
For the most part, I accepted this fact because it was an isolated event. But now there is a sale on GTA 3 and Max Payne by Rockstar Games.
I'm currently visiting family in Canada and I'd like to purchase these games. However, I'm paranoid (and I think, rightfully) that if I purchase these games in Canada, I won't be able to play them once i return home in the UK.
Can someone advise? Those of you who have moved from country to country...what do you do with region restrictions? Perhaps we can also discuss this issue in general.
Just wondering which country actually has the ability to buy all 5 seasons of the Police Television Drama "Flashpoint"
It's unavailable for me in Canada. And I'm currently in the United States and still have no luck...
Why is it so hard to get a show that's based in Toronto. Filmed in Toronto about Toronto's ETF (Emergency Task Force) for me a Torontonian?
If anybody could let me know who has the rights to this show.
Or which region / country has the ability to purchase the complete series on Google Play I'd be so grateful
So I've got super frustrating and disappointing news that I'm curious if I'm bearing alone at this point or not....
TMobile doesn't have the device in stock in store ON LAUNCH DAY at any locations in my area. I'm in Dallas and not in a rural area by any means. Not a single location has stock, and I worked with an associate at my local TMobile store this morning to call around and some weren't even briefed on the device or knew about it. Let alone knowing that today was the global launch day and that they should have gotten shipments in this week. There weren't even any shipments on log for delivery at my store.
I called a TMobile rep assuming they would have more information, and it was a complete dud. Same situation with basically every store. I realize it's a specialty device and I had assumed there would be a limited release, but to not offer it anywhere in a major metropolitan area on launch day? Absurd.
I'm using my device trade-in in order to upgrade, so I'm unfortunately stuck having to go through TMobile and can't purchase it anywhere else. My question is if this is the same case for anyone anywhere else in the country with TMobile? Or is it somehow just Texas or my region? I'm lost for words and had to put a pre-order on a device that's already out....
Not sure what is going on but was surprised that Tmobile waited until yesterday to even announce pricing on Twitter.
Sent from my SM-F916U using Tapatalk
You're not alone. Shortages are world wide. My carrier (EE) the biggest network in the UK with an exclusive partnership with Samsung don't have any stock to send out let alone in store. S.Korea is going to have to wait for their launch day (imagine that on home turf).
Samsung completely underestimated demand.
Hang in there mate, I am trying to do the same.
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Yeah, they've officially admitted to shortages "in some markets" although that may not be what's happening here; this is a dog for carriers as they'll move few of them and they take up valuable shelf and floor space that could be used for something that sells in numbers. The hardware is profitable but a sideline for them, it's about getting people into the recurring payment scheme and a cheaper phone that moves serves them better than something like this in that respect.