[Q] Tried to Setup Spark - Now No LTE At All - Nexus 5 Q&A, Help & Troubleshooting

Got my new Play Store N5 this week and got it all setup rooted and ROM'd, but I realized yesterday that I wasn't setup correctly to use Sprint's tri-band LTE Spark. It had been connecting to LTE fine on one band, but I wanted to see if the extra two would help increase speeds and maybe some coverage, so I followed a guide I found on here.
http://forum.xda-developers.com/google-nexus-5/help/sprint-tri-band-activation-help-t2515798
Now my phone won't connect to LTE at all. I've called Sprint and even stopped in at one of their repairs stores, but I can't stand being asked to restart my phone or hit update profile again after about 20 times already. One of the techs even said I need to get a new phone!
Can anyone help with this? Would reflashing the stock image help at all? Was the tech right, do I really need a new phone?

BaumerS4 said:
Got my new Play Store N5 this week and got it all setup rooted and ROM'd, but I realized yesterday that I wasn't setup correctly to use Sprint's tri-band LTE Spark. It had been connecting to LTE fine on one band, but I wanted to see if the extra two would help increase speeds and maybe some coverage, so I followed a guide I found on here.
http://forum.xda-developers.com/google-nexus-5/help/sprint-tri-band-activation-help-t2515798
Now my phone won't connect to LTE at all. I've called Sprint and even stopped in at one of their repairs stores, but I can't stand being asked to restart my phone or hit update profile again after about 20 times already. One of the techs even said I need to get a new phone!
Can anyone help with this? Would reflashing the stock image help at all? Was the tech right, do I really need a new phone?
Click to expand...
Click to collapse
I would reflash the stock rom if i we `re you and see if that fixes your problem, look here for how to http://forum.xda-developers.com/google-nexus-5/general/tutorial-how-to-flash-factory-image-t2513701. Good luck mate.

BaumerS4 said:
Got my new Play Store N5 this week and got it all setup rooted and ROM'd, but I realized yesterday that I wasn't setup correctly to use Sprint's tri-band LTE Spark. It had been connecting to LTE fine on one band, but I wanted to see if the extra two would help increase speeds and maybe some coverage, so I followed a guide I found on here.
http://forum.xda-developers.com/google-nexus-5/help/sprint-tri-band-activation-help-t2515798
Now my phone won't connect to LTE at all. I've called Sprint and even stopped in at one of their repairs stores, but I can't stand being asked to restart my phone or hit update profile again after about 20 times already. One of the techs even said I need to get a new phone!
Can anyone help with this? Would reflashing the stock image help at all? Was the tech right, do I really need a new phone?
Click to expand...
Click to collapse
Did you revert the changes you made?
sent from my Hammerhead Nexus

CRIME INC. said:
Did you revert the changes you made?
sent from my Hammerhead Nexus
Click to expand...
Click to collapse
Aren`t they overwtitten by flashing the stock rom?

They may be by flashing stock images, but not by just resetting or flashing another ROM.
Edit: I'm betting that all he needs to do is revert the settings. If you need the settings I'll post them
sent from my Hammerhead Nexus

CRIME INC. said:
They may be by flashing stock images, but not by just resetting or flashing another ROM.
Edit: I'm betting that all he needs to do is revert the settings. If you need the settings I'll post them
sent from my Hammerhead Nexus
Click to expand...
Click to collapse
I've tried reverting them to no avail, plus they seem to change whenever I update my profile/PRL. But if you could post what you have them set to (especially if you are using Spark) that would be fantastic.

CRIME INC. said:
They may be by flashing stock images, but not by just resetting or flashing another ROM.
Edit: I'm betting that all he needs to do is revert the settings. If you need the settings I'll post them
sent from my Hammerhead Nexus
Click to expand...
Click to collapse
Worth a shot! Flashing is always a possibility.

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Spark may not be available in your area as of yet. Its not in mine
sent from my Hammerhead Nexus

CRIME INC. said:
Spark may not be available in your area as of yet. Its not in mine
sent from my Hammerhead Nexus
Click to expand...
Click to collapse
I'm in Chicago, so I believe it is supposed to be enabled.

BaumerS4 said:
I'm in Chicago, so I believe it is supposed to be enabled.
Click to expand...
Click to collapse
I'd just wait till Sprint rolls out the update for it. But use the screen shot I provided to set it back up, and see if it makes a difference
sent from my Hammerhead Nexus

CRIME INC. said:
I'd just wait till Sprint rolls out the update for it. But use the screen shot I provided to set it back up, and see if it makes a difference
sent from my Hammerhead Nexus
Click to expand...
Click to collapse
How does Sprint roll out updates for the N5? Is it just through profile updates? Buying from the Play Store, I will never receive an OTA from Sprint, right?

BaumerS4 said:
How does Sprint roll out updates for the N5? Is it just through profile updates? Buying from the Play Store, I will never receive an OTA from Sprint, right?
Click to expand...
Click to collapse
To be honest I'm not sure of the "how" of it. I just read an article, a little while back, saying they were going to do an update to activate spark on their devices.
Edit: And you shouldn't have an issue receiving it since you're connected to Sprint service.
sent from my Hammerhead Nexus

BaumerS4 said:
How does Sprint roll out updates for the N5? Is it just through profile updates? Buying from the Play Store, I will never receive an OTA from Sprint, right?
Click to expand...
Click to collapse
Sprint submits the changes they want to Google and Google incorporates it into their Android updates. LG and Sprint had long ago fixed whatever their issue was with the Spark update rolled out for the LG G2 in late jan/early feb so it's mainly up to Google now to push the update.
As the Nexus 5 is not native to Sprint and is basically the phone for the entire North American region, Google will not push an update just for one specific carrier. Thus we Nexus 5 users on Sprint have waited over 5 months for the next Google Android update which will enable B26/ B41 (aka Spark).
p.s. Availability of band 25 PCS 1900 LTE tends to screw with non Spark updated phones.

I followed the steps in the post linked in the first reply (used Method 2, Method 1 kept failing fastboot halfway through) and reset my phone back to stock. But it still doesn't want to connect to Sprint's LTE. I even played around with the LTE radio settings again in the hope of enabling Spark and nada.
Would it have been possible to corrupt the phone software totally while doing this to begin with? Do I need to send it back? (and on that note, you have no idea how frustrating it is to explain to a Sprint rep on the phone that you bought the phone from Google online. Such a foreign concept to them!) Could the SIM card have gotten corrupted and I just need a new one of those?

BaumerS4 said:
I followed the steps in the post linked in the first reply (used Method 2, Method 1 kept failing fastboot halfway through) and reset my phone back to stock. But it still doesn't want to connect to Sprint's LTE. I even played around with the LTE radio settings again in the hope of enabling Spark and nada.
Would it have been possible to corrupt the phone software totally while doing this to begin with? Do I need to send it back? (and on that note, you have no idea how frustrating it is to explain to a Sprint rep on the phone that you bought the phone from Google online. Such a foreign concept to them!) Could the SIM card have gotten corrupted and I just need a new one of those?
Click to expand...
Click to collapse
Update: So after downloading the necessary files to my laptop at work, I followed the procedures to reflash to stock again this morning. It came up as failed activation at first, but after hitting update profile and rebooting the phone, I'm back on LTE again. And after checking Android Central this morning, it seems like I should just wait for Google to fix my Spark issues...
http://www.androidcentral.com/sprint-nexus-5-update-pushing-out-added-spark
So tempted to roll back into the Sprint store that told me I needed a new phone and shove my LTE-enabled phone in their faces.

Related

LTE not working

Hi,
I've the verizon m8 outside the Us. In my country the LTE network has started to work during the past week and its 1800 mhz/ channel 3.
My htc is s-off, root ofcourse, viper rom but I cant get any reception with LTE!
accordint to htc sites, the verison m8 is truely support 1800 mhz,
So how can I get lte on my phone?
And please don't blow my mind with "why did you bought verizon model if you're not using verizon", It doesn't matter now. I've already bought my m8 and it's from verizon, it was cheaper to buy.
Nobody knows?
Europe freinds?
I'm almost in the same boat as you, I'm using Verizon m8, rooted, soff, supercid and then I installed android revolution hd 8.1 international version. I got lte band 4 working ok as well as calls, sms, mms, e.t.c.
Sent from my C811 4G using XDA Premium 4 mobile app
I've also tried to flash the WWE radio on my verizon m8 but after 1-2 minte the device got reboot again and again, so flashing radio didn't help.
Nobody has a solution? Verizon said the the m8 support 1800 mhz - band 3, so there must be a way to enable it.
iii2 said:
I've also tried to flash the WWE radio on my verizon m8 but after 1-2 minte the device got reboot again and again, so flashing radio didn't help.
Nobody has a solution? Verizon said the the m8 support 1800 mhz - band 3, so there must be a way to enable it.
Click to expand...
Click to collapse
did u find a solution? im stuck also.
no lte although it supposed to support 1800mhz
Hey,
Just got back from Europe. I wasn't able to get LTE over there, only hsupa/hsdpa. I installed nv rom and was able to change the bands, and got my data working. Now that I'm back in the U.S. (as of 12 horus ago), I'm unable to get service, go figure. I was using the newest verizon radios and they worked fine.
blumpkinblake said:
Hey,
Just got back from Europe. I wasn't able to get LTE over there, only hsupa/hsdpa. I installed nv rom and was able to change the bands, and got my data working. Now that I'm back in the U.S. (as of 12 horus ago), I'm unable to get service, go figure. I was using the newest verizon radios and they worked fine.
Click to expand...
Click to collapse
hi
using nv rom u succeded? u had LTE in europe?
how?
1800 not supported.
Hi (shalom
I have went through many specs for our device, and
Found that there is no mention for 1800 band 3
In the verizon M8.
It only appears on HTC site. So it seems the phone doesn't support this
band.
well
mattanh said:
Hi (shalom
I have went through many specs for our device, and
Found that there is no mention for 1800 band 3
In the verizon M8.
It only appears on HTC site. So it seems the phone doesn't support this
band.
Click to expand...
Click to collapse
dont think so
i think it does support - but sth blocks it (on purpose)
im also trying at 2600mhz
nothing works
mattanh said:
Hi (shalom
I have went through many specs for our device, and
Found that there is no mention for 1800 band 3
In the verizon M8.
It only appears on HTC site. So it seems the phone doesn't support this
band.
Click to expand...
Click to collapse
Shalom Thanks for your help, this is also what I think,but i really want to believe that the offical HTC site post this information about band 3 for a reason and that is not just a mistake, ofr now it seems like it's a verison setting as of my opinion.
blumpkinblake said:
Hey,
Just got back from Europe. I wasn't able to get LTE over there, only hsupa/hsdpa. I installed nv rom and was able to change the bands, and got my data working. Now that I'm back in the U.S. (as of 12 horus ago), I'm unable to get service, go figure. I was using the newest verizon radios and they worked fine.
Click to expand...
Click to collapse
So are you suggesting to install nv rom? They really have an option to select the spesific band or are you talking about the option of ecdma only/ gsm auto prl... in the hidden menu?
iii2 said:
Shalom Thanks for your help, this is also what I think,but i really want to believe that the offical HTC site post this information about band 3 for a reason and that is not just a mistake, ofr now it seems like it's a verison setting as of my opinion.
So are you suggesting to install nv rom? They really have an option to select the spesific band or are you talking about the option of ecdma only/ gsm auto prl... in the hidden menu?
Click to expand...
Click to collapse
Iv tried nv, it didn't give the option to change for the 1800 band only 1900, or 800. So it didn't work, not that I had much hope.
htc chat
hi
talked with htc chat today and got this reply:
Well, I just found that's some restriction about Verizon (It seems like), because the Phone is made to work on 1800 Hz. Also I'll recommend to you that contact Verizon Tech Support 866-221-4096 for further information –
im not a verizon cutomer.
dont think they will give me support.
is there here someone who is willing to call them?
boazlaz said:
hi
talked with htc chat today and got this reply:
Well, I just found that's some restriction about Verizon (It seems like), because the Phone is made to work on 1800 Hz. Also I'll recommend to you that contact Verizon Tech Support 866-221-4096 for further information –
im not a verizon cutomer.
dont think they will give me support.
is there here someone who is willing to call them?
Click to expand...
Click to collapse
I'm also not a customer of them but I've already spoke to them once (with different problem) and they were very nice. I don't have problem to call them (although it will take me some days to set up my google voice account again) but what should i say to them? They will probably sai that they don't know what I'm talking about, or that he verizon m8 is perfect and send down from god and the problem is my carrier
---Edit---
I'm talking with verizon right now, they've transferd me from verizon to htc and than back to verizon, that really don't know what i'm talking about. anyone have any suggestion how to talk with them? they can only blame my carrier
called verizon also
iii2 said:
I'm also not a customer of them but I've already spoke to them once (with different problem) and they were very nice. I don't have problem to call them (although it will take me some days to set up my google voice account again) but what should i say to them? They will probably sai that they don't know what I'm talking about, or that he verizon m8 is perfect and send down from god and the problem is my carrier
---Edit---
I'm talking with verizon right now, they've transferd me from verizon to htc and than back to verizon, that really don't know what i'm talking about. anyone have any suggestion how to talk with them? they can only blame my carrier
Click to expand...
Click to collapse
i dont know if i should laugh or cry.
i also called verizon which didnt really understand what i want - they told me to talk with HTC which told me that the verizon modem supports 1800mhz also - its probaly verizon that blocks it.
im dying here - its driving me crazy
cant believe i bought an item and trusted the specs , someone should pay for this trouble we are all going through - unbelieveable!
boazlaz said:
i dont know if i should laugh or cry.
i also called verizon which didnt really understand what i want - they told me to talk with HTC which told me that the verizon modem supports 1800mhz also - its probaly verizon that blocks it.
im dying here - its driving me crazy
cant believe i bought an item and trusted the specs , someone should pay for this trouble we are all going through - unbelieveable!
Click to expand...
Click to collapse
The truth has been spoken. It feels like nobody knows what happening in there. If i could make verizon and htc talk to each other it would be the world longest phone call.
The only thing i got from verizon is this, which is not very helpful:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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I have the same problem, is there anyone that tried to flash different radios to see if that band gets "unlocked"?
Waky said:
I have the same problem, is there anyone that tried to flash different radios to see if that band gets "unlocked"?
Click to expand...
Click to collapse
Yes, I've also done that. the phone got no signal and reboot itself after 2 minutes. flashing radios doesn't work with cdma phones. I've also tryed install gpe rom (i fought that maybe the sense 6.0 has problem) also didn't work
I guess that we are screwed at the moment, and i have the feeling that is not going to be easy to find a solution...
pity that the hardware is there waiting to be used!
Sent from my HTC One_M8 using Tapatalk
same problem
I have the same problem
Joins question
did someone try this?
http://forum.xda-developers.com/cro...ad-progress-please-leave-im-updating-t2871269

No Data with Custom Rom

Hello. So I purchased the Photon Q and have it activated, yes, all the basics. Anyway, when I flash a cyanogenmod rom, I lose my data. Is this an issue with other photon q users? or just me? Data works perfect under the stock 4.1.2 rom, but not under cm. I'm running TWRP recovery, and yes, I'm rooted.
I assume you're on Sprint? Have you checked the APN list? (Although I didn't need to do anything to get the latest to work with data, it "just worked").
Are you using the latest version of CM as well, the 'jbbl' editions?
On cm data problems always happen. It's not that stable for CDMA users = =
Sent from my m7spr
j_rivers said:
On cm data problems always happen. It's not that stable for CDMA users = =
Sent from my m7spr
Click to expand...
Click to collapse
Hm, been solid here. I've tested it in all sorts of conditions too - I was out to sea (but somewhat close to land) and getting a lot of roaming connections... I was even able to squeeze data out of those connections.
LTE works when I'm in cities, although I do get dropped to 3g quite a bit - I'm not sure if that's an issue with Sprint's LTE penetrating buildings or what. But I can't say that having a custom ROM has affected my data negatively - now you are on a m7, which I know those devices have moved between unified and not unified... Our unified devices, at least on my Photon Q's, has been great - no issues that I could attribute directly to software, other than maybe some weak wifi reception (like in airports) which could again be the device itself.
arrrghhh said:
I assume you're on Sprint? Have you checked the APN list? (Although I didn't need to do anything to get the latest to work with data, it "just worked").
Are you using the latest version of CM as well, the 'jbbl' editions?
Click to expand...
Click to collapse
Yea, my device is sprint. I havent checked the APN list. Atm i am running stock 4.1.2, but i was running cm11 nightly.
ajws7036 said:
Yea, my device is sprint. I havent checked the APN list. Atm i am running stock 4.1.2, but i was running cm11 nightly.
Click to expand...
Click to collapse
Well you're not really providing much detail, any logs, haven't stated if you have clean flashed....
Won't even check the APN list? I can't really help you then.
Sorry, I clean flashed the last time that I installed it. I don't have any logs, because I haven't thought to take any. I haven't checked the APN list because Since the phone is CDMA, I didn't know where to look. I will flash again and give it all another try.
ajws7036 said:
Sorry, I clean flashed the last time that I installed it. I don't have any logs, because I haven't thought to take any. I haven't checked the APN list because Since the phone is CDMA, I didn't know where to look. I will flash again and give it all another try.
Click to expand...
Click to collapse
Tis weird either way, I've never had to set anything up. Data always 'just worked'. If it works in stock, should work in the custom ROM's... at least it always has for me on Sprint!
arrrghhh said:
Tis weird either way, I've never had to set anything up. Data always 'just worked'. If it works in stock, should work in the custom ROM's... at least it always has for me on Sprint!
Click to expand...
Click to collapse
That's the funny thing, That's what all of i've read on here says. But for some reason, I can't get any data. And when I flash back to stock, I have to unactivate it, then re-activate it again to get my data to work.
ajws7036 said:
That's the funny thing, That's what all of i've read on here says. But for some reason, I can't get any data. And when I flash back to stock, I have to unactivate it, then re-activate it again to get my data to work.
Click to expand...
Click to collapse
Uhm... what do you mean "un"-activate it...?
I've never had to do that either. My phone has always been active whether I RSD Lite back to stock or use a backup to nandroid back to stock.
arrrghhh said:
Uhm... what do you mean "un"-activate it...?
I've never had to do that either. My phone has always been active whether I RSD Lite back to stock or use a backup to nandroid back to stock.
Click to expand...
Click to collapse
By "unactivate", i mean literally replace it with another phone, then re-activate it. The phone connects on Sprint's towers, however i use Kroger's i-wireless. So reactivation and phone swticthing is fairly easy.
At the moment, i am running cm11 nightly, and it appears to be working alright with data for now.
Okay @arrrghhh, now I am pretty sure you mentioned getting switched to 3g data a lot. I can't change my APN settings, the option is greyed out. How do I switch to 4g?
I'm asking because my area gets 4g when I'm on stock.
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ajws7036 said:
Okay @arrrghhh, now I am pretty sure you mentioned getting switched to 3g data a lot. I can't change my APN settings, the option is greyed out. How do I switch to 4g?
I'm asking because my area gets 4g when I'm on stock.
Click to expand...
Click to collapse
Look at your network mode. There's no "LTE", so of course you'll never see 4g as the Q is not capable of WiMax - LTE is the only "4g" network you'd see.
arrrghhh said:
Look at your network mode. There's no "LTE", so of course you'll never see 4g as the Q is not capable of WiMax - LTE is the only "4g" network you'd see.
Click to expand...
Click to collapse
But GSM is the only network mode that seems to provide me data. Any option with GSM. I haven't found a LTE+GSM option
See below, my test menu shows that LTE+GSM is selected
Sent from my XT897 using Tapatalk
ajws7036 said:
But GSM is the only network mode that seems to provide me data. Any option with GSM. I haven't found a LTE+GSM option
See below, my test menu shows that LTE+GSM is selected
Sent from my XT897 using Tapatalk
Click to expand...
Click to collapse
I guess try 'Global'?
I have mine set to CDMA + LTE/EvDo - as Sprint does not provide any sort of GSM service whatsoever, so I would never need to connect to a GSM network.
arrrghhh said:
I guess try 'Global'?
I have mine set to CDMA + LTE/EvDo - as Sprint does not provide any sort of GSM service whatsoever, so I would never need to connect to a GSM network.
Click to expand...
Click to collapse
Okay, So I've tried LTE/CDMA (auto) after discovering that it DOESN'T USE GSM, but any option that has LTE in it doesn't seem to work. And How do I install the new msm_8960 cm11 roms? are those the ones marked jbbl?I've downloaded and will install the jbbl edition, maybe it'll fix some of the issues i've been having. I was running the "xt897" version. Speaking of, what's the difference between the xt897 and xt897c? builds?
ajws7036 said:
Okay, So I've tried LTE/CDMA (auto) after discovering that it DOESN'T USE GSM, but any option that has LTE in it doesn't seem to work. And How do I install the new msm_8960 cm11 roms? are those the ones marked jbbl?I've downloaded and will install the jbbl edition, maybe it'll fix some of the issues i've been having. I was running the "xt897" version. Speaking of, what's the difference between the xt897 and xt897c? builds?
Click to expand...
Click to collapse
Wait, what? Why are you using ancient builds...
You need to use the jbbl edition. The xt897/c builds are ancient and should not be used - it was when we needed separate builds for CDMA and GSM.
If you're on Sprint, you are correct - there's no GSM. The chip in the phone is only used for international roaming, if you have it enabled.
arrrghhh said:
Wait, what? Why are you using ancient builds...
You need to use the jbbl edition. The xt897/c builds are ancient and should not be used - it was when we needed separate builds for CDMA and GSM.
If you're on Sprint, you are correct - there's no GSM. The chip in the phone is only used for international roaming, if you have it enabled.
Click to expand...
Click to collapse
Yeah, I figured that out the hard way XD Well I havent gotten the 4G Figured out yet, but it is great to have 4.4.4 compared to 4.4. :happy:
ajws7036 said:
Yeah, I figured that out the hard way XD Well I havent gotten the 4G Figured out yet, but it is great to have 4.4.4 compared to 4.4. :happy:
Click to expand...
Click to collapse
I got 4G LTE working by removing all of my APNS and using an apns-conf file from a friend with the same service, Now, however, my MMS is broken. How do I fix?
ajws7036 said:
I got 4G LTE working by removing all of my APNS and using an apns-conf file from a friend with the same service, Now, however, my MMS is broken. How do I fix?
Click to expand...
Click to collapse
You're still on CM11? The apns-conf file CM provides should work fine.
You can try a third party app like chomp SMS, but if you're hacking up APN's/apns-conf it's not surprising that you broke MMS.

LTE band 4 working on Verizon?

Anyone with issues getting band 4? At home I always have it but am stuck on band 13. Any suggestions?
The app LTE discovery will let you know what band your on.
It's good to see someone has it on Verizon. Mine won't connect to the network at all.
dodendemise said:
It's good to see someone has it on Verizon. Mine won't connect to the network at all.
Click to expand...
Click to collapse
Did you take your sim from an active phone on your Verizon account? Have hd voice added on as extra service?
Problem for me is HTC's site says it has band 4 which is xlte for Verizon. It won't recognize band 4.
droidrev71 said:
Did you take your sim from an active phone on your Verizon account? Have hd voice added on as extra service?
Problem for me is HTC's site says it has band 4 which is xlte for Verizon. It won't recognize band 4.
Click to expand...
Click to collapse
The HTC One M8 doesn't have advanced calling which is what I was using before.
dodendemise said:
The HTC One M8 doesn't have advanced calling which is what I was using before.
Click to expand...
Click to collapse
Ok. On Verizon's site the added service is HD voice. Maybe you know someone with a phone that will be compatible and pop your sim in to get HD voice added on your account.
droidrev71 said:
Ok. On Verizon's site the added service is HD voice. Maybe you know someone with a phone that will be compatible and pop your sim in to get HD voice added on your account.
Click to expand...
Click to collapse
The Verizon associate popped it into his own phone and tried it, but the phone probably has to be actually added to the account I'm thinking cuz it didn't work.
dodendemise said:
The Verizon associate popped it into his own phone and tried it, but the phone probably has to be actually added to the account I'm thinking cuz it didn't work.
Click to expand...
Click to collapse
Well, once your sim goes into a phone that phone will show up on your account. Then you need to go to my devices and then apps and services and add HD voice. You might need to upgrade your sim too.
I don't mind helping out but I'm trying to find out if anyone has been able to get band 4 on their U11. Each thing I've said you negate it like you know the answer. This thread was specifically made for my question.
droidrev71 said:
Well, once your sim goes into a phone that phone will show up on your account. Then you need to go to my devices and then apps and services and add HD voice.
I don't mind helping out but I'm trying to find out if anyone has been able to get band 4 on their U11. Each thing I've said you negate it like you know the answer. This thread was specifically made for my question.
Click to expand...
Click to collapse
Sorry it got off topic. I'll let you know when I can actually use it. Apparently 6P had it so I swapped with my mom's phone and was able to add hd to my line. If it works I'll let you know what band I'm getting.
dodendemise said:
Sorry it got off topic. I'll let you know when I can actually use it. Apparently 6P had it so I swapped with my mom's phone and was able to add hd to my line. If it works I'll let you know what band I'm getting.
Click to expand...
Click to collapse
Uh huh.
I've received my answer on band 4 and Verizon. It's not working and may never work.
droidrev71 said:
I've received my answer on band 4 and Verizon. It's not working and may never work.
Click to expand...
Click to collapse
Well that sucks. That means lower speeds, another crippling of a great phone.
Curious as to where you got the answer and if there is any reasoning behind it.
Sent from my HTC U11 using Tapatalk
I bet Verizon says it is because the phone was not certified by them and as such they don't guarantee any features to work and blah blah blah when in reality it is probably their computers automatically unchecking a box on your customer record to guarantee the system will never let your device utilize the features
cmurgia said:
Well that sucks. That means lower speeds, another crippling of a great phone.
Curious as to where you got the answer and if there is any reasoning behind it.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
I'm wondering where he got the answer as well. I can't seem to find any info on it.
---------- Post added at 11:09 AM ---------- Previous post was at 11:03 AM ----------
droidrev71 said:
I've received my answer on band 4 and Verizon. It's not working and may never work.
Click to expand...
Click to collapse
Come on brother, don't leave us in suspense, where did you get the info.
I've downloaded the LTE Discovery app onto my HTC 10 and I'm trying to use it to see if there is Band 4 around my area, before I try out the U11.
Dragbike Racer said:
I'm wondering where he got the answer as well. I can't seem to find any info on it.
---------- Post added at 11:09 AM ---------- Previous post was at 11:03 AM ----------
Come on brother, don't leave us in suspense, where did you get the info.
I've downloaded the LTE Discovery app onto my HTC 10 and I'm trying to use it to see if there is Band 4 around my area, before I try out the U11.
Click to expand...
Click to collapse
Post #99 in the Verizon thread.. He posted a bunch of info on communications with HTC, Verizon, and AT&T.
Really slow lte on mine too..looks like only band 13
Band 13 only here in Virginia.
Band 13 in Syracuse. Went back to my 10 and getting 4 consistently.
Stuck on band 13 here in Columbia, SC too. Band 4 works fine on my old One M8. HTC support has been extremely unhelpful. They keep pushing me off on Verizon. If this isn't sorted out before my return window is up this thing is going back.
"Thanks for the account verification. The HTC u11 is not capable with LTE Advanced https://t.co/JueO1hTCbK. Since this is a non-Verizon device, we can not guarantee that all features will work when comparing to a Verizon device. ^ZY
In order to use LTE Advanced, the device will need a carrier update. The HTC u11 may not be able to get the update since it is a non-Verizon device. Verizon LTE Advanced-capable devices already have the necessary hardware and software. LTE Advanced uses software to combine two or three channels – a combination of 700 MHz, AWS, and PCS spectrum to provide peak speeds. ^ZY"
Guys this is what i got after talking to VZW CS
droidrev71 said:
Anyone with issues getting band 4? At home I always have it but am stuck on band 13. Any suggestions?
The app LTE discovery will let you know what band your on.
Click to expand...
Click to collapse
Same here in Miami. Only Band 13, when my s8+ used Band 4 in the same areas.
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Unable to send SMS

I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
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Sent from my HTC U11 using Tapatalk
ckupsco said:
I am on Verizon and haven't had any issues in months but I started receiving this error earlier tonight. I can receive a message just fine. I have rebooted twice. Anyone else seeing anything? Stock unrooted with latest OTA. It happens with any SMS app.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
We have had a lot of issues on Verizon but have not heard much from enough people, especially from the ones running pure stock. We have been having a lost signal issue where we get a slash through our network bars after a reboot, mostly rooted users after flashing something. I am hoping your issue is just a bad SIM card. But there are known issues with Verizon on this phone, I been waiting for more stock users to report anything. I don't have much advice except I would stay stock if this is the worst of your issues and maybe try getting a new SIM. I had this issue on my HTC 10 and a new SIM fixed it. Good luck buddy.
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
Do you get the same error screen and message?
Sent from my HTC U11 using Tapatalk
jbooker82 said:
I registered just so I could say that I too have this same problem. I did the update and now I cant send text messages. I still receive them though.
Click to expand...
Click to collapse
I've been pure stock since June 9th. Had quite a few little issues to work through to get SMS MMS data and calling to work throughout the first month or so after launch.
May I ask what your Network mode and APN settings are?
Sent from my HTC U11 using XDA Labs
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
ckupsco said:
I am stock and have had no issues since that first update that fixed MMS. All settings are default . It worked early yesterday and then just stopped for no reason. This is the first time i have seen any errors, even before when there were issues, there were no errors. My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet with default settings.
Click to expand...
Click to collapse
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
LibertyMonger said:
Please keep us updated on your experience as we don't have many stock users report here. If any other stock users have had issues or have not had issues we would like to hear from them as well. This Verizon issue has been a mess.
Click to expand...
Click to collapse
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Went to a store. Got a new SIM, still no luck. Going to reset next.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
Factory Reset seems to have done the trick. Now to spend the rest of the day setting things back up.
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
My network mode is GSM/WCDMA/LTE Auto, APN is vzwinternet as well.
jbooker82 said:
I am all stock as well, and have the unlocked version on Verizon. I have had this phone since it was released with no issues. There was an update install that happened a few days ago and that is when all the problems seem to have happened.
I get that same error screen.
Click to expand...
Click to collapse
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
ckupsco said:
Try a factory reset. It fixed it for me.
Sent from my HTC U11 using Tapatalk
Click to expand...
Click to collapse
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
I just did a reset too, and now I am able to send SMS messages as well.
LibertyMonger said:
That's good to hear. So how many months have you been using the stock U11 on Verizon without any other issues? This is good info I been wanting to hear about.
Click to expand...
Click to collapse
No issues since before the first OTA that fixed MMS.
Sent from my HTC U11 using Tapatalk
ckupsco said:
No issues since before the first OTA that fixed MMS.
Click to expand...
Click to collapse
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
LibertyMonger said:
And you are only running with LTE band 13. Never any signal issues or slow data speed? And if you don't mind, what area do you live?
Click to expand...
Click to collapse
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
jbooker82 said:
Same here. Only LTE band 13 and middle of Nebraska. I have an hr commute to work through rural Nebraska and stay connected to LTE about 85% of the time according to the Open Signal app. The places I loose service is where my old original HTC One would drop down to 1X service. I have 4G LTE in places where my old phone would only have 3G, but the 4G isn't as strong of a signal as the 3G was. There is still enough to make a phone call though.
Click to expand...
Click to collapse
ckupsco said:
Yes only band 13. No issues but sometimes it can get slow in congested areas. I live outside of Charlotte and work in uptown.
Click to expand...
Click to collapse
Thanks a lot guy's, I was having a great experience with only band 13 on stock I had no complaints. But your input kinda confirms what I have suspected, it's probably best to stay on stock with this phone on Verizon. It is very finnicky with Verizon, Verizon does not play nice with unlocked phones outside of their network unless you are Google or Apple with an agreement with Verizon. I had to send mine in for warranty repair, I hope I get it fixed with Verizon signal working.
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
ricochet1490 said:
I'm running pure stock and have had two major issues with this phone on vsw, 1st was about on October 3rd where after losing service in the plant I work in, service never came back unless I put in an att sim card or factory reset the phone. The factory reset worked then but took 2 days to get everything dialed back in.
Now I have this EXACT issue. I can receive sms, I can receive mms, I can send mms, but I cannot send sms.
are there some settings we can change inside the apn to make this work?
This issue again cropped up after losing service inside the plant and when I tried to go outside to get it back, this happens.
Click to expand...
Click to collapse
Factory reset fixed it.
Sent from my HTC U11 using Tapatalk

8T having data/radio issues ... After EU conv

So I'm seeing this issue back in January from other users forgive me for wanting a rebooted thread on current software.
I have a KB2007 with a build now that of
11.0.10.10 GLOBAL-EU KB2005BA
Originally purchased from Sprint, after the merger was given T-Mobile SIM cards and if I call tech support route through T-Mobile SIM network is T-Mobile everything's T-Mobile.
Before the conversion didn't have radio issues and I called tech support today they had me pull the Sim rebooted put to sim back in and rebooted again. It seem help ( before I literally had no connection for phone calls without Wi-Fi calling) as now it can at least show 5G connection. However the upload speeds are concerning I think? I live in Kansas City and have amazing signal coverage typically even in a tunnel LOL
People take a look at this and give me your thoughts? I was about to roll it back over to the TMO software earlier, I was that frustrated.
Bootloader unlocked- Magisk w/ minor modules
Thank you for your time in advance
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@OP6Tluvvvaa,
First off, I want to thank you for the level of detail in your post. Usually, when I respond to a post, I have to start with numerous questions, just to determine what the actual question is.
I happen to own a KB2007 on T-Mobile and I am VERY happy with it.
My 5G speeds have been excellent. I live in Las Vegas, which is rated like T-Mobile's #2 network site by speed on connection.
One thing I CAN tell you is you should not under any condition be establishing an HSPA+ connection for your mobile network.
Your speed test App, however, shows you have an LTE connection, which seems much more likely in line with the speed you are getting.
Your download speeds are actually not bad, but your upload speeds are anemic.
Where I live (at home), I actually get better upload than downloads speeds on my 5G connections, this is very uncommon, however.
What is your full BASEBAND version under About phone->Status ?
The BASEBAND code largely determines how the 5G connection is established, and the resultant upload/downloads speeds.
In the USA, if you are on T-Mobile's network, you should have
BASEBAND version: MPSS.HI.2.0.c9-00145-SDX55_RMTEFS_PACK-1.367946.14
if you have a european BASEBAND version, this could be causing your problems.
I'll check right now, what blows me away is that I cannot be the only 2007 model that did the conversion, that is experiencing the issue right? You think it would be widespread baseband issues or not connecting to the right ones.. and that debloating aside it would have been massively talked about on XDA?

			
				
Yes, you definitely have an older BASEBAND.
The thing is that on the T-Mobile branded OnePlus phones, T-Mobile supplies custom T-Mobile specific BASEBAND code for the build.
That's the main reason I hesitate to install a "GLOBAL" image to my phone.
I figure that T-Mobile is going to supply the fastest, most optimized code for their network.
Let me to a little research on this. I am pretty sure you can install "just" BASEBAND code on your phone if you are rooted.
tecknight said:
Yes, you definitely have an older BASEBAND.
The thing is that on the T-Mobile branded OnePlus phones, T-Mobile supplies custom T-Mobile specific BASEBAND code for the build.
That's the main reason I hesitate to install a "GLOBAL" image to my phone.
I figure that T-Mobile is going to supply the fastest, most optimized code for their network.
Let me to a little research on this. I am pretty sure you can install "just" BASEBAND code on your phone if you are rooted.
Click to expand...
Click to collapse
So that's what I was going to research myself as well I can just flash an image and where it's located, take a look at this the speed test shows LTE when my signal shows 5G
OP6Tluvvvaa said:
I'll check right now, what blows me away is that I cannot be the only 2007 model that did the conversion, that is experiencing the issue right? You think it would be widespread baseband issues or not connecting to the right ones.. and that debloating aside it would have been massively talked about on XDA?
Click to expand...
Click to collapse
You would be surprised how many people do minimal performance testing on their devices.
I bought a Nord N10 5G about 6 months ago and I found it wasn't actually connecting to 5G AT ALL.
See this post I made:
How 5G Enabled is your Nord N10 5G ?
I have been noting that my Nord N10 5G isn't getting any better of a connection than my old 4G phone, so I set out to see which bands I was connecting on and which were actually enabled on the phone. I have done this in the past on various...
forum.xda-developers.com
Many other owners of this phone confirmed the same thing, so I returned mine to Nord
What else contained in a firmware package? And buy T-Mobile firmware is that what I'm getting rid of when I do a conversion? Is the baseband contained within that
OP6Tluvvvaa said:
So that's what I was going to research myself as well I can just flash an image and where it's located, take a look at this the speed test shows LTE when my signal shows 5GView attachment 5404229
Click to expand...
Click to collapse
That's a slow download speed
tecknight said:
That's a slow download speed
Click to expand...
Click to collapse
Could u pls help to pull the MPSS.HI.2.0.c9-00145-SDX55_RMTEFS_PACK-1.367946.14 's modem for me pls? I can't find the full OTA of KB2007 anywhere.
Thanks in advanced mate!

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