So I just left sprint for Verizon and got the M8. It was the last one in the area too, but the rep drove 20 miles to pick up the second one for my fiance. 5 times since I got it this afternoon the screen failed to power on when I used the power button or double screen tap. I had to do the pwr/vol button reboot to get my display working. One time was after a phone call. Has anyone else had this problem? I got the phone charging now, I don't know if a reset the phone it will fix it or if this is a hardware issue. If it's hardware I can't exchange it until they get more in. Any input if it's worth it trying a factory reset?
Try a factory reset. Don't think it will fix it but why not try it. When you double tap the screen, does it vibrate even though the screen doesn't come on?
Sent from my S-Off HTC One M8
Well I did a factory reset from the fastboot screen and it did it again after getting off a phone call. Guess I'll be getting it swapped out. I have horrible luck with these things.
Related
So my phone was working ok (as far as a new phone having issues can be). I had plugged it into the charger and was setting some tasker settings when the screen started having issues responding to my touch. I put it to sleep and woke it back up and it wasn't responding to let me unlock it. I pulled the power cord and it started working again. So I plugged it back in and was doing the same thing. So I rebooted it and now the phone boots up and shows the notification bar and that I have messages. But it won't show anything else and when I try to tap on the messages in the notification bar, nothing happens. I tried tapping on settings and nothing happened.
So I looked up how to do a hard reset (tried both holding volume down + power as well as volume up down + up + power) and it powers down but nothing else happens. Do AT&T HTC One Xs have a different hard reset method? Is there a restore option I could do with my computer? Or should I just take it back to AT&T and have them replace it?
I am coming from an iPhone 4S and was about ready to sell my 4S but this is giving me cause to not sell it. This is my first android phone as I've always felt android to be a half built OS and this is certainly not making a case for itself.
Off topic question, but how are you going to sell your 4S? What is the best avenue for selling?
we have a classifieds ads website here that everybody buys stuff from. I actually repair and sell iPhones/iPads/iPods as a side job so I have my 4S fully customized with a different color frame as well as front and back glass. So if/when I sell it, should fetch somewhere around $600-$650.
I got $600 for my 64 GB 4s. I did it on Craig's List. I probably could have gotten more but I wanted it gone quickly.
ya, mine is as 32gb. I can't imagine anybody willing to pay $800 for a modified 64gb.
I'm selling my 16gb 4s factory unlocked, asking 550 on Craigslist but I hate using Craigslist. Sketchy as hell, I'd rather sell to a company or something.
Sent from my Sensation using Tapatalk 2
Phones in my past experiences have all mostly done this. Using your phone while charging has always been an experience for me. Just saying.
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Figured out how to do the hard reset. For some reason holding down the volume down button and the power button didn't work at first. I continued to hold them down then I let go of the power and left my finger on the volume down button. I then decided to let my finger off the volume down button for a split second and push it back in. Took a second but the screen came up and I was able to choose the factory reset. Fixed the issue.
Hi All!
Today is a very unfortunate day for me.
I was viewing whatsapp and all of a sudden my phone turned off, turned back on and it has been rebooting ever since.
I have tried all possible troubleshooting steps to see why it is happening but I can't even get into other screens like recovery, bootloader because it restarts right away.
Had a chat with Google and they wanted me to send my old phone and place a hold in my credit card -blablabla.
Obviously when they receive my defective Nexus, they will see the bootloader screen with an UNLOCKED icon.
That will be bad for me - because they could charge me money for a new device (the one they are sending ahead).
I would rather wait for the Nexus 6 instead of repaying for my defective 5.
Is there a way to maybe force it to be locked again before I send it in?
I have one of those JTAG connectors and I was just wondering if it will make any sense if I try that.
Any help would be greatly appreciated.
It sounds like your power button is stuck. Mash it a number of times and see if that frees it up.
Also, if you have a case take it off
Sent from my Nexus 5 using XDA Free mobile app
Yup, seems to be an hardware problem with the power button.
By the way, if you can't fix it : Seems that Google doesn't care about unlocked bootloader if it's an hardware fault
I actually initially though it was the power button so I removed the case check and mashed it a lot but how it turns of turns ON doesn't make sense because if the power button is stuck usually you have to wait 3-4 seconds before it turns off.
The behavior is like this - Google Splash screen, 1 second pause, vibrate, turn off - Google Slash Screen, 1 second pause - NON stop.
Still it could be possible but I'm hoping they wont charge me anything if they send me a new phone. I would rather wait for the Nexus 6.
They actually asked me if I was rooted and I said NO. There was a chat log on it. Oh well.
I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?
fldude2k1 said:
I had a similar problem and I think it was the power button as well. I RMA'd it but I kept smacking the crap out of the back of the phone and around the area of the power button. I noticed it'd start getting further through the boot process and eventually I was able to get it to boot all the way through and actually stay. I guess I smacked it hard enough to knock out the button, but I still went with the RMA anyways.
Maybe try smacking it around and see if it stays on longer?
Click to expand...
Click to collapse
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?
keplenk said:
I think you are all right. Now that I got home and observed it more. It is a stuck power button! I'll try to smack around it and have the bootloader locked in again and RMA it.
Do you think once they see it is being rooted, they will void the warranty even though it is obviously a power button issue?
Click to expand...
Click to collapse
Holy $hit I cant believe it! I smacked it like a crazy person and it worked!!!
I'm going to wipe out everything and put it to stock!!! and still RMA it yohooooo
So I recently got my S6 and loved it but all of the sudden out of the blue the phone screen goes Crazy every time it goes under full brightness. So you can only use it at max brightness and it'll go crazy when it does things like fading out when you are not using it.
I've only had it a few weeks so I took it to the network who gave it to me (unlocked) and they told me they can only replace it if it had problems out of the box. Somehow a small dent in the corner of the metal got on the phone and now they are saying it is because we dropped it and wont help us. (It wasn't dropped), so now im stuck what should I do?
Send it to get repaired?
Contact Samsung directly?
Accept the fact that $700 has been wasted?
Thank you in advance could this also be a software issue though since it happened out of the blue i doubt it, everything works fine and when its at full brightness nothing is different.
Jah57 said:
So I recently got my S6 and loved it but all of the sudden out of the blue the phone screen goes Crazy every time it goes under full brightness. So you can only use it at max brightness and it'll go crazy when it does things like fading out when you are not using it.
I've only had it a few weeks so I took it to the network who gave it to me (unlocked) and they told me they can only replace it if it had problems out of the box. Somehow a small dent in the corner of the metal got on the phone and now they are saying it is because we dropped it and wont help us. (It wasn't dropped), so now im stuck what should I do?
Send it to get repaired?
Contact Samsung directly?
Accept the fact that $700 has been wasted?
Thank you in advance could this also be a software issue though since it happened out of the blue i doubt it, everything works fine and when its at full brightness nothing is different.
Click to expand...
Click to collapse
Turn off your phone, and then turn it on pressing and holding Volume Up, Home, and Power button at the same time until you see a warning. Then press Volume Up to continue, and navigate using volume keys and select wipe cache/factory reset with the Home button, then reboot.
Please note that by doing this all your data will be lost.
Uzair40 said:
Turn off your phone, and then turn it on pressing and holding Volume Up, Home, and Power button at the same time until you see a warning. Then press Volume Up to continue, and navigate using volume keys and select wipe cache/factory reset with the Home button, then reboot.
Please note that by doing this all your data will be lost.
Click to expand...
Click to collapse
Will that work? I can't really remember but I might of factory reset the device before sending it to my network for inspection not via the recover menu though. It didn't work.
Jah57 said:
Will that work? I can't really remember but I might of factory reset the device before sending it to my network for inspection not via the recover menu though. It didn't work.
Click to expand...
Click to collapse
Try it, maybe it will work.
Hi guys,
So last night I went into the bootloader menu to read by current phone software stats. I noticed that it didn't seem easy to get back to the reboot. The function buttons that normally would work didn't seem to be in this case. Pressing the power button to advance the command was null. Finally, the phone seemed to reboot and I thought "problem over." From that point on, the phone basically died on me. There are intermittent flashes of a horizontal line across the black screen that displays itself at different parts of the screen. NO power button/volume button combo works at ALL. I cant tell if the phone is even on or not. Went through it with Google and they confirmed seems to be dead. VZW was super cool and fast in getting me a replacement sent. FYI: Stores will not do any warranty exchange. It has to be shipped to you. In any case, I wondered if anybody here had an idea on what the issue is or how I can possibly get my phone back. If only I could factory data rest.
Anyways, I'm locked Verizon stock and this still happened! So odd. Worst is, they are sending me a refurbished model. Already!!! The phone is less than a month old.
Thanks!
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
This happened to my wife's Pixel 7 the first morning she had an alarm set with it.
Did you by any chance snooze it half a dozen times? It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
That sounds familiar as if it might've happened once on my OG Pixel years ago, but I can't say for sure.
rczrider said:
It was only after she refused to get up that it locked. I think maybe it's a feature, not a bug.
Click to expand...
Click to collapse
LOL! Good point.
No snoozing and it just locked up for the second time just now. The time is displayed but stuck at 8:16 and it currently 9:57, never had this issue on the 6. I'm wondering if I have bad RAM or something that is causing random lockups.
I do see that it vibrates when I press and hold the power button but I can't see what it's doing with the screen locked up.
Talking to support, they wanted the IMEI number and a picture of the screen? The screen looks normal but is locked up. ???
They have to put me on hold to talk to someone else for each part of the questions. I called Google support but it sounds like someone overseas.
I don't see what they can do, other than replace it. I copied everything from the old phone that was working fine.
They want me to back it up and do a factory reset. I just did that when I got the phone a few weeks ago.
Then they asked that I run the phone in safe mode for a few weeks to see if its a bad app that was installed.
I asked to speak with someone more knowledgeable and they needed to put me on hold again saying I could get an email from someone or wait to talk with someone. They then said I had to give consent for them to look at all my data. ??? After the long hold I was told that I'd be getting an email. Total waste of time.
My screen froze and became unresponsive when I swiped down for notifications while watching non-fullscreen video on Youtube TV. The audio continued to play. I recovered by holding down the power button for 60 seconds to force a reboot. I can't duplicate it though.
I have had these screen freezings too. By pressing power button for 30 sec it boots the phone back up. Then after a minute or an hour it happens again. Had to do factory reset two times already. That's the only thing that helps.
I have no idea of what is causing that.
Mine has done it three times now, had to power cycle it as mentioned above, and each time it was a different app
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
SystemUI has crashed a few times on mine, which causes a lockup. Rebooting seems to fix it, for the most part.
Tanquen said:
Here is their suggested fix:
Here are some additional steps to take to try to resolve the issue with your Pixel phone:
Troubleshoot your apps
Perform a factory reset
After each step, check to see if your issue is resolved. If not, continue to the next section.
Click to expand...
Click to collapse
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
miimaa said:
You can report back that the factory reset fixes the bug for a while. But if I have to do a factory reset every week, I'm going crazy.
Click to expand...
Click to collapse
Just rebooting the phone fixes it for a little while. That's the trouble with random inconsistent issues. It could take a week or two or more for it to do it again. With a number of others having similar issues I don't think a factory reset again is going to do anything. I just got the phone a month or so ago and it was at factory default. What good would it do to put it back to factory again? Sounds just as unreasonable as using my phone for several weeks in safe mode to see if it's another program causing the problem.
Woke up this morning and the phone had rebooted.
RMA your device keep trying until you get someone that understands your issue. Google support is absolute rubbish and if the rep doesn't understand that you're losing all touch input just hang up and try again. It's frustrating but it's sadly the only way you'll be able to get your phone swapped out. I had this problem on my P6P and only a RMA solved my problem.
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Oh wait it's 21 days to return it.
"Remember that if we don’t receive your old item 21 days after your replacement ships, you will be charged $968.67, which is the full value of your replacement item."
Tanquen said:
I've not seen this with any of my Google phones but today the alarm went off and then the phone locked up while still playing the alarm sound. The screen was stuck at like 2am but it was like 6am at the time. Power and volume up buttons did not work to get to restart. I had to Google the fix and that was to hold down the power button for 30 seconds.
Video of it stuck.
Click to expand...
Click to collapse
I would attribute it to buggy software. My 7 pro locked up about a week into ownership. The last time I had a phone lock up was my last pixel phone (the 3). Not sure what it is but it always clears up after a couple updates. Maybe the same will happen for you.
Tanquen said:
They offered to let me send it in and let their techs look at it for 2-3 weeks or take it to a local shop. I was surprised that there was an authorized shop in my city but what are they going to do with a phone that reboots every 5 or 6 days? I've not even had it 30 days but they said it was too long just be able to return it. You have 15 days. I pushed back and they set up a replacement but not before telling me about the option to mail it in a wait a few weeks. Who can be without their phone for a few weeks. I have to buy a new one and then have 30 days to return this one.
I do wonder if it's a software issue that Google will fix at some point but don't think so. There is a thread on their support forum that has not been locked yet with a number of folks with what sounds like the same issue.
Click to expand...
Click to collapse
I believe it's part of their call flow offering the repair shop or mail in option. There's always the advanced RMA option where they put a hold on a card you provide and the temp charge is removed once they receive the defective device. If you don't want the chance at getting a refurbished replacement do the advanced RMA sooner rather than later.
The phone froze on me 3 times already - 2 times using Samsung browser, 1 time on Chrome.
Android 13 QPR1 Beta 3.1 introduces a GPU fix, which will hopefully resolve this issue:
Fixed issues where a device's GPU drivers sometimes caused the system UI to freeze during normal device use.
I'm swapping it out for a new(?) one. Hopefully all goes well.