Database Info

Thinking of getting this phone

Hi I'm thinking of getting this phone, so I was wondering if anyone can give me some insight into the good and bad points about it, and if you think this is a good choice for a phone.

mark28 said:
Hi I'm thinking of getting this phone, so I was wondering if anyone can give me some insight into the good and bad points about it, and if you think this is a good choice for a phone.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=914049
those are some good thought about it
my only downfall to the phone is the whole China made screen deal.

1) Get it at Best Buy- $100 with renewal/add a line/upgrade/new contract.
2) Test the screen right in front of them. They'll let you do it. Run dmesg and check line 13-14 for panel type. =2 means you're good. =1 means exchange.
3) Vigorously test the data connection. I feel like some of them have baseband problems switching from 4G to Edge and back to 4G.
4) Check the left side of the phone above the triple charging prods for a gap between the front plate and the side. The first two I opened had a slight gap and coincidentally, antenna problems.
5) As soon as you get home, check the bottom left and bottom right corner for LCD bleeding. (Brighter and coming out of the glass on bottom corners)
This phone is powerful, spectacular, strong and fast. The hardware on it is what the Nexus S should've been but the Quality Control on it is atrociously bad. I'm on my second and I'm exchanging it today because of LCD bleeding. It's getting rather tiresome.
I'm a stone's throw away from going Verizon iPhone on February 10th.

Oh I also wanted to know how's the audio on this phone is. I'm coming from the Xperia X10 & that didn't have the best media audio, I listen to music off of my phone alot

mark28 said:
Oh I also wanted to know how's the audio on this phone is. I'm coming from the Xperia X10 & that didn't have the best media audio, I listen to music off of my phone alot
Click to expand...
Click to collapse
Get Power Amp, its great if you want an outstanding music player. Also if you are going to get this phone on contract go this weekend you can get it for free on a 2 year contract.

I also think this is a great phone, but as others have stated, the quality control is bad and so finding the elusive perfect MT4G is a struggle, to say the least. I have exchanged my phone five times, four of which had good displays but other minor issues. I ended up having to compromise on the small things, such as light leaks around the buttons. All of the MT4G I've received have had some degree of light leaks around the buttons. To me, I gave up on getting one that's 100% without them, but as long as it's not where so much light leaking that it's easily noticeable, you should be okay.
Apart from that, it's a fantastic phone and I am much happier with it than I was my previous phone, the Vibrant
Sent from my HTC Glacier using Tapatalk

Oh ok thanks for the help, and I'm already a T-Mobile customer so I don't think I can get it for free but I'm planning on buying it on Amazon wireless for $89, which is pretty good.

Well I have pretty good luck, so lets hope I get one with a good screen & without any problems *crosses fingers*

mark28 said:
Oh ok thanks for the help, and I'm already a T-Mobile customer so I don't think I can get it for free but I'm planning on buying it on Amazon wireless for $89, which is pretty good.
Click to expand...
Click to collapse
If you are renewing your contact for another 2 years you can get the phone free as long as your not on the Even More Plus Plan.
Sent from my HTC Glacier using XDA App

Essenar said:
2) Test the screen right in front of them. They'll let you do it. Run dmesg and check line 13-14 for panel type. =2 means you're good. =1 means exchange.
Click to expand...
Click to collapse
Is there something special you need to do to see that? I ran dmesg on Terminal Emulator on my phone, looked at the output several times and even emailed it to myself to make sure, nowhere in the list of output is the word "panel". I'm a bit baffled.

dmesg buffers wrap. Reboot and look again.
HTC Glacier running CM7 #33

Essenar said:
1) Get it at Best Buy- $100 with renewal/add a line/upgrade/new contract.
Click to expand...
Click to collapse
Same thing with T-mobile and its free today and tomorrow.

Get this phone you won't regret it. I miss mines. Screen broke on it. You won't regret it especially with cm 7 installed. As for the next phone I'm getting the lg optimus 2xx and the gslate when they are released.

Touch panel- fail

So the one time I decide to take the thundy out the case I drop it getting out of the car. I pick it up and its non responsive, can't get past HTC green/white screen. I tried holding vol down and I went into system info. It says touch panel- fail?!? Did I really toast this thing in one drop?

Ouch buddy let us know how it goes that makes me cringe as I always rock my phones naked, well except the nexus one neoprene that i have used on both incredibles and the nexus one I own. Wish it was big enough for my Thunderbolt that case has saved my ass a couple times

So Jcase helped me flash back to stock and it now says S-On in bootloader but I still can't get past HTC logo. I think it dropped just right and broke the screen. Be careful if your running your phone without a case guys, Im a good example. First drop, ruined the screen! Now I have to wait for a replacement to get shipped.

ok so I got the $5.18/ month insurance from Verizon, they tried to offer a $6.99/month plan that adds a 6 month warranty to the exchange and then took it back saying you cant with the thunderbolt.
So my question is should I just tell them I lost the phone and get to keep the battery, sd card, and possibly fix the touch screen later to put it on Metro PCS? Verizon says they cover lost phones, does anyone know if I will have more trouble if my phone is lost versus broken?
Also if its broken is there anyway of getting out of the $100 deductible?
Anyone know if I have to wait a day after adding insurance or any trouble I will run into with this?

So you would tell them you lost it even though you dropped it?
Sent from my ADR6400L using XDA App

Ill admit its sneaky, but to be honest Im mad that this phone didn't hold up better. The battery casing popped off relatively easy when it was dropped which was its downfall. Now I have to pay $100 and Im just supposed to be ok with this?
If Verizon still had a 30 day policy I could just take it to them but they are tightening the reigns.
Pics to follow showing light damage

Here are the pics

The only damage cosmetically to the phone is the nick on the corner and a scratch to the camera lens bezel that I can't really get to show up in a picture. Phone looks pristine, yet isn't worth more than a brick.

You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App

azturbomini said:
You can justify all you want but it doesn't make it right. Good luck
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Your right this phone is built to withstand nothing. Seems weird that 15 days after the bolt's release verizon is changing all their return policy rules.
Also no extended warranty available for the replacement, when they are offering it on other devices. I think I will keep this phone as my own insurance policy..

I ended up using best buy black tie program because they gave me a phone on the spot. I didn't say I lost it, just gave them the broken phone. I was pretty frustrated yesterday when my TB failed!

Just brick it and say you downloaded an application and it shut off your phone and thats what came up
Sent from my ADR6400L using XDA Premium App

Well I got it the 15th so Im outside of verizon's 14 day policy. Your saying if I dont tell them I dropped it they might replace the phone? You cant even tell I dropped it, the best buy lady was like why is your phone so useless? (its basically already bricked but now S-On, only going to boot screen)

Anyone try replacing a digitizer yet? Best Buy wants 30 days, plus 5 days for shipping, plus x amount of extra days cause their system was down for replacements....Im just getting so lucky, lol. I was hoping they were doing the 3 day rapid exchange, only on crapple phones though.
Link for $40 digitizer- http://www.kaboodle.com/reviews/39....zer-for-htc-thunderbolt-4g-incredible-hd-6400
This will void my warranty huh?

Correct me if im wrong as I have not actually seen a TB disassembled but is it possible that a pin connection just jolted loose? I mean it seems must more feasible in my opinion..

That is always possible. I have seen it b4. My wife has a plasma tv that just quit the day after bestbuy return policy. They were gonna send a tech, but it was gonna be a week or more. So I pulled it off the wall and tore into it. They never pushed the lock down on the ribbon cable! Been fine ever since.
Sent from my ADR6400L using XDA Premium App

If I were you Id tell them the screen simply "Just Stopped working". From the looks of it nothing is cracked or broken so they couldent claim you did it.
I know, I know. Im a horrible dishonest person who makes things expensive and make people kill themselves.

So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App

miketoasty said:
So let me get this right. You were cheap so you didn't buy a case. Then YOU dropped it onto cement and expected to just pick it up and it to work fine. Then you go to Verizon and tell them you lost it so you can get a new phone plus keep the old one you know the one that YOU dropped. You are so freaking ridiculous. I hope you drop your new phone on carpet this time and it breaks. People these days, really.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
I agree... They need to get rid of phone insurance and let people be more careful.

I would think from such a short drop it wouldn't be such a drastic result as the touchscreen failing. I mean, you must have dropped it "just right" for that to happen, I would think.
I accidentally dropped my BlackBerry down a flight of stairs at work and there wasn't even a scratch!
But I can see how a 4.3 inch screen could be more susceptible to damage than a BlackBerry.
Just remember, karma can be a *****, so pay it forward and be honest. You reap what you sow.

[Q] Loose Screen?

Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.

I've posted the same thing and you're not alone. What you can do is put a paper inside the case and it'd resolve your problem for now
Sent from my HTC Sensation 4G using XDA App

You need to return that **** asap!
Sent from my HTC Feeling.

There appears to be some build quality issues with some devices out there last night I discovered that vibrate doesn't work on my phone.

check out my 1st and 2nd post in this thread just called T-Mobile and they're overnighting my phone, I love this phone but this is the first phone I had to exchange twice

Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.

Bad vibrations... lol
I noticed on mine the vibration is very mild compared to say the MyTouch 4G.

RickCain said:
Is anyone having a problem with the screen, well the phone, clicking when you touch the corners? Over the past few days it seems like the actual phone and back cover are not connected tightly resulting in a click sound and feel when typing on the keyboard. I have tried to re-seat the back cover with no luck. I am going to try and get an exchange today but the whole design around a uni body phone worries me long term.
Click to expand...
Click to collapse
I have it to, actually dont know if I should take it so seriously.
Yhe it clicks a little but nothing serious.

Yup, my one day old sensation also clicks and make that noise when I press on the bottom right of the screen, just like yours. Also, the capacitive buttons are unevenly lit. This is my second unit, and I am very disappointed. I returned the first one because of a wacky battery. Build quality on that one was perfect. I might return this unit also.
Any other folks with the same issue?
Sent from my HTC Sensation 4G using XDA Premium App

darkdelusions said:
Mcp,
Unfortunately I have to go threw hell to get mine replaced since my wife is an employee.
Click to expand...
Click to collapse
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim

mcp2009 said:
Just called walmart and they're out of stock and I can only return/exchange at that walmart I would just return it and go to another store but its more expensive. Guess I'll call tomorrow and do a warranty claim
Click to expand...
Click to collapse
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App

i got the same problem.. didnt think it was a big deal.. im more concerned about data issues and root.. got mine on craigslist so i cant exchange right? i would have to take it up with htc correct?

when you exchange it.. do they charge you again?
i sent in my phone and they ordered me a new phone i received a charge of 291 dollars ontop of the previous 280

mike2518 said:
How would you know if T-Mobile would do the warranty claim with a new device?
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
I already talked to them and they were ready to overnight the replacement phone but they said they couldn't because I'm in my buyers remorse period

the bottom right corner seemed loose for me too, but i din't care that much and now, after using it for about 2 weeks it fits tight. don't know what happened.

anyone with loose buttom right corner and now its tight ???
what did you do ??
mine is loose too !!!
thats my second unit too... the first one made crackling noises when typing messages. this one is better ... but with loose corner !!!

mine is more like a loose right side. you can physically feel the screen go in to the back cover

xnifex said:
mine is more like a loose right side. you can physically feel the screen go in to the back cover
Click to expand...
Click to collapse
Yes, my first unit was flawless, I would have kept it if not for the wacky battery. This one annoys me every time I press on the right lower portion. I'm weighing my options, I only have 3 days left to exchange/return it to walmart
Sent from my HTC Sensation 4G using XDA Premium App

Got the same problem.
Tomorrow i am gonna switch back covers and see if it is the issue.
I think when you take the back cover of to many times the right side will show this problem.
Greetz.

Happens to my phone as well only if I press the right point. That sounds come from the battery. Pull the backcover and press on the battery then you'll hear some clicks. But I couldn't figure out how to solve that. Even putting paper didn't help.

On my third Note 5 in two days...

First one had dead pixel right in the middle of the screen. Second phone kept getting the battery overheating message and would not let me use any apps besides the phone app. Exchanged for my third this morning...so far so good. Even worse news however, is that while I was getting my last phone there was another guy in there getting an exchange on his Note 5 for the screen going bad. He said it started out in the upper left hand corner and eventually just spread throughout the entire screen. He said he had the phone for about a week and a half. Needless to say, I'm slightly worried that Samsung may have rushed this out just a bit too quickly. Time will tell I suppose. Happy otherwise
Sent from my SM-N920P using Tapatalk

I'm on my second. The first one had an issue with the glass not being fused with the display properly. There were small gaps between the glass and the display. Not really a huge issue but in certain colors you can notice it.
But most, if not all, devices have their issues and bad batches, defects etc..

I just posted about me being on second note not even in a week. Screen went dead, flickers green.
Sent from my SM-N920P using Tapatalk

I personally think Samsung rushed this device and we're paying for it. Disappointed. .. but still like it over my S4

Yea, not knocking the phone...seriously a bad ass phone for sure...best out there right now as far as I'm concerned. Just stating my experience so far. Third phone holding up so far
Sent from my SM-N920P using Tapatalk

Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk

Savant said:
Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
Notbing to be shocked about. Everything has a error rate. Some note 5's have defects, most do not.

I am a technician at Sprint retail location. I have seen all these issues, but very few and far between. It's not anything that I'm worried about, as I purchased a note 5 as well. Sometimes you get some bad luck.

My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?

schlepprock said:
My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?
Click to expand...
Click to collapse
If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.

bosswick said:
If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.
Click to expand...
Click to collapse
Thanks, I did set it to lte/CDMA but haven't done the ##72786# thing yet. It's done it twice, she's had it for a week now. You can call her and it goes straight to vm and not even ring.

If the problem persists, take it into a corporate store and have them 14 day exchange it for a new device. I would give it a few days after re-provisioning (the 72786 code) to see if it happens again. But be sure to do it within those 14 days (day 1 does not count, so it is 14 days after the day of the sale) so you are guaranteed to get a new device, although I am sure there aren't any reconditioned devices for the note 5.... yet.
edit: a word.

Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.

schlepprock said:
Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.
Click to expand...
Click to collapse
Talk about lucky
Sent from my SM-N920P using Tapatalk

Yeah she likes it, I do too to be honest.

In that case, you have device protection, where if it is not working they will replace it in store. Just try to do it within 30 days where it doesn't hurt the tech's numbers.
But yes, you did get lucky, but not very surprisingly seeing as Note 4, even reconditioned, inventory is non-existent. Quickest I've ever seen a note series phone go off planogram and end of life.

Samsung can't fix these phones.
Sent mine in for the bottom of the screen not working, they say it's BER, and they can't fix it NO MATTER WHAT I WANT TO SPEND. I asked the guy over and over "If a board in my Samsung TV goes bad, you will replace it, but not in your flagship phone?" his answer was no they won't fix it.
They say it has water damage, which is hilarious. I MAY have pulled it out of my pocket, in it's case, in a drizzle once and in 3 weeks it's ruined?
If you don't have an otter case or something that completely encompasses this phone to keep the water out, I suggest you get one.
I've dropped a phone in a tub of water that is still working fine, a few drops on this phone and it's done.
I have to agree, I bet this phone gets a really bad reputation pretty quickly for being a super poor design.

hayabusa1300cc said:
Talk about lucky
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
All Note 4's are being replaced with Note 5's. If you start a claim online right after confirming you had a Note 4 it says it will be replaced with the Note 5 due to them not having Note 4's anymore.

Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.

schlepprock said:
Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.
Click to expand...
Click to collapse
Sprint stores use a different company for replacement devices vs. Asurion. I do know that we are still replacing Note 4's with Note 4's in store, though it is on back order. Asurion is probably giving out Note 5's due to their vendor not being able to get an ample amount of Note 4's to offer next day replacements.

Build Quality

Did anyone else G5 come with scuffs under the tray that hold the sd and sim card? Should I try and get it swapped out through t-mobile?

I honestly don't even see any scuffs
Sent from my LG-H830 using Tapatalk

Don't see anything either. Better pictures maybe?

I thought I did but they were clear stickers really.

Sorry I already exchanged the phone, but the dent is in the middle under the tray that holds the sim and micro sd card.

It looks fine!
billups55 said:
Did anyone else G5 come with scuffs under the tray that hold the sd and sim card? Should I try and get it swapped out through t-mobile?
Click to expand...
Click to collapse
I haven't examined mine. The reason I haven't, is that I'm OCD and will most definitely find SOMETHING on any phone I get. I'm embarrassed to say this, but I've actually worked on this with my therapist, lol. All I did was check it for dead pixels. I'm putting it in a case tomorrow and am going to try my hardest to not check for defects.

rebelde80 said:
I haven't examined mine. The reason I haven't, is that I'm OCD and will most definitely find SOMETHING on any phone I get. I'm embarrassed to say this, but I've actually worked on this with my therapist, lol. All I did was check it for dead pixels. I'm putting it in a case tomorrow and am going to try my hardest to not check for defects.
Click to expand...
Click to collapse
Hey i'm the same way so don't feel bad lol. :highfive:

I went to a tmobile store see how it looks and the store model had the bottom part way off, it had a few centimeters off, it wasn't flushed to the metal, i said for showing what will happen to thia phone if i would purchase it, very bad store display to show of the new phone, i said i will probably get the nexus 6p, he said we don't carry that, i said i would get a unlocked version with 64gb at Google or newegg.
Ive been a sammy guy since the htc m7, and i had the htc smartphone with windows htc tmobile dash,, then htc touch then touchpro then evo, from the 1st htc, then i went to samsung galaxy s2, s3, note 2, 3, 4.. now gonna see, i hate crapple, but maybe will see the apple 7 plus..
Sent from my SM-N910T using XDA-Developers mobile app

Got my g5 today. At first I thought I had a messed up corner by my battery , turns out it just had plastic wrap around it.problem solved
Sent from my LG-H830 using Tapatalk

rebelde80 said:
I haven't examined mine. The reason I haven't, is that I'm OCD and will most definitely find SOMETHING on any phone I get. I'm embarrassed to say this, but I've actually worked on this with my therapist, lol. All I did was check it for dead pixels. I'm putting it in a case tomorrow and am going to try my hardest to not check for defects.
Click to expand...
Click to collapse
LOL @ OCD.
Well, for all us OCD folks, I highly recommend the Otterbox Defender. We got them for free (normally $50 each) from a TMobile rep hook up via telephone sales. They also gave us Puregear Extreme Impact custom fit screen protectors too ($25), free, in case we did want to use the Otterbox (which also has a screen protector anyway).

Does anybody else have a small gap at the bottom? I mean where the module pops out.
Sent from my LG-H830 using Tapatalk

billydroid said:
Does anybody else have a small gap at the bottom? I mean where the module pops out.
Sent from my LG-H830 using Tapatalk
Click to expand...
Click to collapse
I have a tiny gap. I can only see it if I shine a light behind it and look directly at it but it is there.
I really love the phone so not sure if I should care or not.

rebelde80 said:
I haven't examined mine. The reason I haven't, is that I'm OCD and will most definitely find SOMETHING on any phone I get. I'm embarrassed to say this, but I've actually worked on this with my therapist, lol. All I did was check it for dead pixels. I'm putting it in a case tomorrow and am going to try my hardest to not check for defects.
Click to expand...
Click to collapse
It sucks doesn't? I legit have it to (I absolutely hate when people joke about having it. It's awful and not fun. Every minute of the day is a struggle..). I obsess over every phone I buy. I've also been working on not checking for things.
Sent from my VK815 using XDA-Developers mobile app
---------- Post added at 05:04 PM ---------- Previous post was at 04:57 PM ----------
igotroot said:
LOL @ OCD.
Well, for all us OCD folks, I highly recommend the Otterbox Defender. We got them for free (normally $50 each) from a TMobile rep hook up via telephone sales. They also gave us Puregear Extreme Impact custom fit screen protectors too ($25), free, in case we did want to use the Otterbox (which also has a screen protector anyway).
Click to expand...
Click to collapse
For me, it's not a problem about what will happen to the phone if I drop it or anything, it's more about obsessing over there being a problem with it right after opening it up. Screen coloration issues, scratches, etc. And the worst part is having that thought that, "Well I could exchange it and get a perfect one. There's always that chance." That's never worked out. I've returned and exchanged so many phones just from obsessing. The solution is to just use the phone. Not matter what. The 4th R: (read the book Brain Lock for info on the 4 R's). Do what you would be doing if you weren't having this obsession.
Easier said than done lol.
Sent from my VK815 using XDA-Developers mobile app

Skizzy034 said:
It sucks doesn't? I legit have it to (I absolutely hate when people joke about having it. It's awful and not fun. Every minute of the day is a struggle..). I obsess over every phone I buy. I've also been working on not checking for things.
Sent from my VK815 using XDA-Developers mobile app
---------- Post added at 05:04 PM ---------- Previous post was at 04:57 PM ----------
For me, it's not a problem about what will happen to the phone if I drop it or anything, it's more about obsessing over there being a problem with it right after opening it up. Screen coloration issues, scratches, etc. And the worst part is having that thought that, "Well I could exchange it and get a perfect one. There's always that chance." That's never worked out. I've returned and exchanged so many phones just from obsessing. The solution is to just use the phone. Not matter what. The 4th R: (read the book Brain Lock for info on the 4 R's). Do what you would be doing if you weren't having this obsession.
Easier said than done lol.
Sent from my VK815 using XDA-Developers mobile app
Click to expand...
Click to collapse
I ended up checking it for imperfections, and....I couldn't take it. I swapped out for an HTC 10. =/