[Resolved] T-mobile Messaging problem sending receiving MMS - SMS - General Questions and Answers

Like the title says.
BASIC INFO
Here's some basic info. I live in NYC, have t-mobile, have experienced the issue with with my Moto X (T-mobile - aka GSM unlocked) and in the past T-mobile HTC One. both running 4.4 and 4.4.2. Using the stock apps, no third party stuff.
THE ISSUE
My MMS have been hit or missed. They all show as sent on my Moto X but don't always get received (I confirm with the people I'm sending to & check "view details")
This has been going on for like 2 months. 2 days ago, I've been getting SMS really late. for example, receiving SMS 2 days later (I check the timestamps)
TROUBLESHOOTING
So far i've done EVERYTHING lol:
factory reset
3 moto x warranty exchanges
Tried using a T-mobile HTC One
reset app caches
tried not installing any (just factory apps and settings as a controlled variable)
tried different locations (with without WiFi)
sent MMS with images below 1mb limit and even smaller just to be safe
Using new SIM cards with EACH phone
I have concluded that T-mobile has network issues they refuse to acknowledge and I plan on leaving them for a better carrier, cheaper isn't better in T-mobile's case.
Any wanna offer some wisdom, Could someone help a brother out? Thanks in advance!

Motorola (along with my own testing) has confirmed that the stock messaging app has bugs for sending receiving MMS/SMS

I am having a smiliar issue with sms and mms. I am working on a S4 clone (w/ 3G only). It use to be able to send sms to other phones. Recently, it can only send to T-Mobile carriers only. I can receive sms, mms from any other carriers. Sometimes, I can rarely send sms and mms to other carriers. Maybe once in every 20 times. Most of the time, it says "Sending..." and then auto notification saying "not send". Sometimes, the auto notification are instant (pops up right after I hit send button). I am using the stock msg app. any idea? I triple checked my APN and it goes online fine.

Related

[Q] SMS Issues

Hi, I've had my rooted (bootloader still locked) AT&T One XL since early June and never really bothered with my SMS issues. I'm hoping for a solution now .__. Here are the issues I have:
1) Sending of multiple messages (this happens with the stock messaging app as well)
I saw that a few other people were having this issue too. For GO SMS, it's even worse because ppl get 3 of the same texts I send. I've tried various messaging apps but all of them result in multiple messages being sent.
2) Receiving multiple of the same messages (happens once in a while), noticed this on stock
3) White flash on the screen while using stock messaging app
Whenever I'm texting, a white flash will flash on the screen sometimes. Not really sure how to explain this one .__. I might be able to record a video of it
4) Sometimes I'll get delayed texts from my friend (I'm texting someone with TMO if that helps). The time stamp when my friend sent the text is always correct though so for example:
Me: bhalbha (1:09 AM)
Me: bahlbha????? (1:12 AM)
Person: jlsdfjsf (1:10 AM)
Person: jkldfs??? (1:13 AM)
Does anyone else have these problems/know a fix?
Did u already check Short Message Service Center number on Settings?
Sent from my Nexus S via Xda for Android
krizalvarez said:
Did u already check Short Message Service Center number on Settings?
Sent from my Nexus S via Xda for Android
Click to expand...
Click to collapse
I FOUND IT. It says:
Service center
+13123149810
Seems like it's the correct one for AT&T
I'm having the same issues. Both the double or triple outgoing messages, and the delayed incomming messages. I checked my SMSC number and it's normal. I'm using the stock messaging app, and I'm on CleanROM 4.5.
Anyone have any idea what to try next?

[Q] Tricky issues receiving MMS

I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
I just got my SIM card last month, so I'm pretty sure it's the new one.
thasarkastic1 said:
I have Straight Talk too and been having issues with MMS i'm using 8sms. I have the old 3g sims card. what about you ?
Click to expand...
Click to collapse
breannesp said:
I just got my SIM card last month, so I'm pretty sure it's the new one.
Click to expand...
Click to collapse
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
steelcity1 said:
I'm currently having the same issue with a non rooted device.
I was originally with H20 (an AT&T mvno) and would have periodic issues with MMS. Both sending and receiving. I am using Google Hangouts.
I recently switched to Cricket (owned by AT&T) earlier this month (reasons unrelated), and have not been able to send or receive an MMS since. I have spent several hours on the phone with both Cricket and LG, even going into a store to have my SIM replaced. I came across this thread accidentally while looking for suggestions on the best way to do a backup before I try a factory reset as a last resort to resolve the problem.
APN has been verified correct numerous times and unfortunately, Cricket's cust service is next to useless. After two and a half weeks and numerous calls, I still have yet to hear back from a Tech Support rep. I'm not sure whose network straight talk uses, but I wonder if it's a network issue with AT&T subcarriers?
The most frustrating part is every time I talk to somewhat at Cricket cust service, they say that the Nexus 5 is not "officially supported" on their network and that it is probably a phone issue and try to sell me a new phone. When I explain that the Nexus 5 runs stock Android, they try and tell me that that might be the problem *SMH*.
Anyone else?
Click to expand...
Click to collapse
Yes me too. I found out today that my G2 can't get MMS at all. I've tried tons of fixes and nothing seems to work.
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
breannesp said:
I'm going nuts trying to figure out how to fix my MMS issues — maybe you guys can help. I have an unrooted N5 running 4.4.4 that is inconsistently receiving MMS messages (both photos and group texts). I'm currently using StraightTalk, though I was having the same issue with Cricket.
My APN settings are correct (from what I can figure), and sometimes I receive incoming MMS. I currently have Textra and GoSMS installed as my texting apps, with GoSMS currently as my default. Occasionally I'll receive an error in GoSMS that an MMS message was unable to be downloaded, and try as I may, I can never get the app to download and display it. However, if I open up Textra, the message will have come through there with no problem. So basically, unless I have 2 apps gathering MMS, I'll miss half of them. I only installed GoSMS after seeing it as a suggestion/solution in another forum - this was happening before I both installed. I was originally using Hangouts for SMS/MMS, which was having the same problem (and why I initially DL'd Textra).
I occasionally have issues sending out an MMS. It's a less frequent occurrence than the issues receiving, though it does happen.
I am thinking that if this was a network issue, the MMS wouldn't come through to my phone at all, so I've stopped trying to mess with my APN. Does anyone have any ideas on how to solve this?
Click to expand...
Click to collapse
two messaging apps is like,
having two firewalls apps on one computer,
their both getting in the way of each other..
---------- Post added at 09:48 PM ---------- Previous post was at 09:43 PM ----------
sitinon327 said:
No sure if anyone is still experiencing the MMS issues on Nexus 5 as I am. I have a stock, unrooted N5 running Android 4.4.4 on Tmobile. GoSMS is my default sms client. What happens totally randomly is that I COMPLETELY lose the ability to send/receive MMS picture messages (group messages that come in as MMS are unaffected). Once I lose MMS, ALL text I have which have picture messages attached change from viewable icons to blank images or "Xs". All MMS messages in go become white boxes that say "picture does not exist). It has not mattered if I have taken all other text clients off the phone and used ONLY Hangouts as the default, it still happens. This is the ONLY solution I've found to fix the issue:
1) Set Hangout as default sms client
2) Reset APNs to default (settings-->SMS-->Access Point Names--> hit three dots-->reset to default)
3) Go to main phone settings (Settings-->More-->Mobile Networks-->Access Point Names), reset to default
4) Select the APNs that your device normally uses (for me, its fast.t-mobile.com), set MMS Port to 8080 and save APN
5) go back into Hangouts, select the same APN (fast.t-mobile.com), set the MMS Port to 8080 and save APN
6) Reboot phone
Once its rebooted, if your MMS images are once again viewable in Hangouts, its fixed and you can send/receive picture messages again. You can now switch to whatever default client you chose. This has worked for me EVERY time to 'fix' the MMS issue, but what I have never figured out is WHY its happening and I can't pinpoint exactly when it started. I want to say the update to 4.4.2 may have triggered it, but I honestly can't recall. I know this wasn't ALWAYS an issue. If anyone else has any theories/ideas, I'm all ears. Its just a pain in the a** to have to reset the APNS in two spots and reboot every time this happens (I think I read that Hangouts' APN settings can override the system APN settings so that's why I reset in both spots). I've tried ONLY resetting the main phone's APN and it didn't fix the issue.
Click to expand...
Click to collapse
**com.qualcomm.qcrilmsgtunnel** is your gn0me in the engine;
where sms/ mms is *natively* transported via the native phone functions & hooks, hangouts provides the same functionality *over the top* of the carrier's route, strictly IP; call it hi-jacking in a sense, that's what you en-able hangouts to do on reboots, hijack those functions..
*SIM toolkit
*Phone/Messaging storage
*Phone
is what com.qualcomm.qcrilmsgtunnel is tied to, which hangouts, isn't..
Last update to hangouts screwed up my APN setting. ?
Sent from my Nexus 5 using Tapatalk
Idk how but messaging is working for me
Way to troll an old thread for no reason
Sent from my Nexus 5 using Tapatalk

Delayed and Missing Texts on T-Mobile with Nexus 5

I've been noticing for the past few weeks that I have been getting text messages late or not at all. I am using a Nexus 5 with stock Android 5.1 and the Hangouts app on the T-Mobile network. I first noticed this issue when texting back and forth to an iPhone 5C on Sprint, where incoming messages longer than 160 characters would get split up and would not be reordered in the correct order, so I would need to figure out what the heck the message actually said, then I started not receiving sections of these long split messages, now it's gotten to the point where I am missing many full SMS messages (including those shorter than 160 characters). I thought this was only an issue between Sprint to T-Mobile or iOS to Android, but I am even receiving delayed messages from Moto G's on T-Mobile. It is worth it to note that for the most part MMS messages come in fine. Is anyone else experiencing similar issues, or can suggest a work around? Thanks!
Go into cellular networks choose network operators and wait until the list pops up and choose T-Mobile. That always fixes it for me

Can't receive pictures via MMS

I'm unrooted, on the latest version 5.1.1.
About two months ago or so, whenever I received a MMS from someone with a picture, my messaging app wouldn't download the picture.
This is hit and miss, sometimes it works, sometimes it doesn't. I can send pictures via MMS, and recipients get them fine, I just can't receive them all of the time.
I've tried various messaging apps (stock, Google Messenger, Contacts+, etc.) and they all behave the same way. I've even tried to manually put in the APN information, and it has no effect.
Mobile data is turned on at all times, so I don't think that is the issue. Also, regular texts come in just fine.
Friends that try to send pics are using various phones on various carriers (some even on Verizon), so I have no idea what the problem is.
Any help would be appreciated.
I'd check your app settings first and then call verizon tech support since your not rooted. I use handcent and on verizon and I remember something like this years ago on a bionic, but it was a mobile network problem. Try having MMS msgs sent with mobile data on?

[Q] MMS & other questions

Greetings,
My son has a Nexus 5 that I recently rooted for him. He is running the stock 6.0 rom. He is having times when he can not receive MMS messages. It will just sit there downloading. This was a problem before he was rooted. I had him try messenger instead of hangouts & that worked for a while but started again yesterday. After I rebooted, it seemed to work for now. Any thoughts? He also has a similar problem downloading torrents. Sometimes it works & sometimes nothing will work. Would going to a different rom help? Maybe Pure Nexus or CM13. Any thoughts would be appreciated.
Pat Callaghan
The obvious thing would be the settings. Have you checked the MMS settings with your carrier's website? And (unless I'm badly mistaken) MMS works on data (in the UK at least), so it needs to be switched on to allow the phone to receive MMS messages.
Or do you mean that it's intermittent ("He is having times when he can not receive MMS messages"), in which case it may just be the signal?
dahawthorne said:
The obvious thing would be the settings. Have you checked the MMS settings with your carrier's website? And (unless I'm badly mistaken) MMS works on data (in the UK at least), so it needs to be switched on to allow the phone to receive MMS messages.
Or do you mean that it's intermittent ("He is having times when he can not receive MMS messages"), in which case it may just be the signal?
Click to expand...
Click to collapse
I checked the setting to make sure he can receive MMS. Also, data is on & working. As far as the signal strength, if it was low would not all SMS & MMS not be received?
Pat
Pat, I'm an end-user as I guess you are, so I can't talk sensibly about the technicalities. I do know from experience that SMS and MMS are separate functions - you can receive SMSs any time that you have a signal, but if your MMS settings aren't perfectly configured you don't get the messages. On a number of occasions I've had a pop-up saying "You have an MMS message" but it wasn't downloaded until I specifically enabled data (even though wifi was already enabled).
Actually, that last sentence raises a question in my own head. If both wifi and data are on, Android will prefer wifi - I wonder if it actually disables data, or would an MMS still arrive even though wifi is overriding data? Maybe somebody who knows what they're talking about can help us both...
You didn't answer my question about whether it's intermittent. Has the phone ever received MMS? If so, when did it stop? If it has never received them, I would really double-check your carrier website and look particularly for different advice - my own UK provider's forum has a number of pages, and there are several different MMS configurations, all of them claiming to be the definitive settings...

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