Hi, so yesterday after powering my Surface 2 down (it was working fine), it no longer boots up. Instead, it will show the 'Surface' on the screen for about a second, and then the screen will go black for 8 seconds, and repeat until I turn it off or the battery dies.
I've been having a hard time finding other people with this problem, but the few I did said that sending it to MS (and getting a new one) is what they had to do. One person did say that they were able to fix the problem with a bootable Surface 2 recovery USB. I have a lot of work on my surface that I don't have copies of, and would really like to be able to save those files.
Things I have tried: Holding the power button with a combination of volume rocker/home key. Holding the power button for 20 seconds followed by 2 seconds off and on. I have fully charged it and know it has enough battery.
Help would be greatly appreciated.
Hi John,
What was the solution to fi this problem?
I encounter the same problem.
Regards,
Hans
You should be saving your stuff to your OneDrive...anywho
If you have a USB recovery drive, you could try booting from it and doing a refresh,(NOT a reset) that would keep your files.
If you don't have a USB recovery drive you could make one using the 8.1 RTM ISO, I wrote a how-to guide here;
http://forums.wpcentral.com/microso...w-install-windows-rt-8-1-rtm-surface-2-a.html
or you could download one here;
https://onedrive.live.com/?cid=203A62CBEDC78BA2&id=203A62CBEDC78BA2!6247&authkey=!AIcBVsLygTfpZxQ
(I think that one is for the UK, but that shouldn't matter, just do a full reset from your recovery once you get your files off)
Hope this helps.
Related
Hi,
I have installed ~2 weeks ago NBD 7.9 and everything was ok. Today I have restarted my phone to change my SIM card but my phone could not start.
I see HTC logo but phone freezes after having NBD logo and nothing happens.
As you can image because of could not connecting to the phone, I can not also update ROM.
Any tip to recover my phone?
Did you try a hard-reset?
Can you explain what exactly you mean? Probably I do not know what is hard reset on these devices.
Ok I have found hard reset on the page
http://wiki.xda-developers.com/index.php?pagename=WizardFAQ
But now there is no power also. I also could not boot anymore.
* Press and hold both the Comm Mannager Button and the Voice Command Button
* While keeping those two buttons pressed, press the Reset Button with your stylus
* After about a second you will be prompted for confirmation. Press the Talk Button to confirm
----
oh I see, you found it.
the hard reset set your phone to the "original state" of the ROM (in that case right after you installed your NDB rom).
what do you mean there is no power?
Could it be your battery is empty and needs to re-charged?
There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.
If you are sure your battery is not empty try to get into the bootloader mode:
depending on the type (G3 or G4) follow the instructions:
http://forum.xda-developers.com/showthread.php?t=298613
especially step G3.2 or G4.2 respectively.
tarantor said:
There is no response on the phone now.
I suspect battery is empty but when I try to connect power cord no response also.
Click to expand...
Click to collapse
When I tried to connect to power while the phone is off it takes some seconds before response. Have try.
I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?
I would suggest following:
1. ensure your battery is full
2. do the hard-reset again - this may solve your problem already
3. if not, try to get into the bootloader mode (see the thread referred to above for instructions)
4. follow the instructions to re-load the ROM
tarantor said:
I have a G3 device (Vodafone VPA II Compact). But there is still no response.
I think it is power issue now. The bad thing is that I have only USB cable at home and the main power charger at work now.
Are there any way to charge with USB cable when phone is not open?
Click to expand...
Click to collapse
I just tried ... while your phone is off the USB connection to the PC should provide you the current .. at my case the WIZARD starts to charge .. have a try.
----------------
the red LED light on the right above the display indicates the charging .. and turns green once it is fully charged, so in any case, you should see a light, although it takes 3-5 seconds after connecting to the USB.
Does it work?
I have tried and there is no light. As I remember before it was not possible if you are not connected via ActiveSync.
Anyway, I can try Monday at office.
Thanks for your help!!!
You're welcome. Good luck for Monday. Hope it will work out. Not much help yet from me but I will be around here.
This was driving me mad as well. I had to put it into bootloader mode (holding camera while resetting) and flash back to the Tmob 2.26 and then reflashing nbd.
The trick is to disable the HTC home plugin before you install any other apps. From what I understand its to do with some mysterious dlls.
I found this out on Friday and so far I haven't had any problems but I guess its still early days.
Good luck!
OK. It was a power issue and I could make a hard reset at office and it works again now.
I will try NBD 8.1 and see the difference.
Thanks for your help a lot!
good to hear it is working again!
help me please i have a unlocked sprint touch pro 2 i flashed a gps rom fix
and now my phone wont turn on i tryed a hard reset and nothing
you see anything on the screen at all?
Tell something moore, what's happening when you try to turn it on, or when you plug usb cable, did you flash HardSpl first?
yea nothing completely dead charge light comes on thats it. its unlocked and have energy rom on it i think i flashed a gsm gps fix and bam bricked.
Easy fix
I did this on Wednesday (flashed the wrong type of ROM onto my Verizon phone).
After a little panic, I found the solution. Take the battery out of the phone, put it back in, and hold down "Volume Down" and "End" (power on) at the same time. The phone boots to its "bootloader" - a screen with two or three color backgrounds that looks sort of like an old school bios screen.
From there, you can connect the USB cable to your PC, and load an appropriate ROM (I used MightyRom because I had trouble finding the EnergyROM for Verizon).
Did you get this figured out?
Did you get this figured out?
Here is how I UN-bricked my Sprint phone..
By the way...I got this from some one else at this site. It worked (sorry I can't give the proper credit who wrote it first)
Copy the file "RHODIMG.nbh" to a memory stick formated at fat32, put it in the phone. (it should be in the directory where your initial ROM install file is on you Windows computer)
1. Phone off (pull the battery)
2. Pressed the power and Volume Down button simultaneously
3. Power on while doing step 2 (I inserted the battery and then did this step)
4. Load ROM by pressing power again
5. Note bootup will be extremely slow, wait for red text, then wait even longer for GUI
6. I waited on screen for a couple of minutes (at least)
Hi all,
I've a Samsung Nexus S here from a friend of me.
The phone was rooted and flashed with Cyanogenmod 10.1. Without any special action the phone doesn't power on again after a reboot (during a software update CM10.1). There's nothing. Only a black screen. No lights! Nothing...
I've tried to power on it for several times. I've tried to start it into the download mode and the fastboot mode. But only a black screen. My computers Mac, Linux, Windows are detecting nothing when I'm connecting them to the phone.
Do you've any ideas for unbrick this nexus s?
regards
Marco
MarcMarin said:
Hi all,
I've a Samsung Nexus S here from a friend of me.
The phone was rooted and flashed with Cyanogenmod 10.1. Without any special action the phone doesn't power on again after a reboot (during a software update CM10.1). There's nothing. Only a black screen. No lights! Nothing...
I've tried to power on it for several times. I've tried to start it into the download mode and the fastboot mode. But only a black screen. My computers Mac, Linux, Windows are detecting nothing when I'm connecting them to the phone.
Do you've any ideas for unbrick this nexus s?
regards
Marco
Click to expand...
Click to collapse
That's exactly what I'm working on right now.. Let's start with the basics.. Do you have a good cable (tested with other micro-usb devices?)? If so, on Linux, under terminal, does the lsusb command show any Samsung devices while connected?
Hi,
I have a similar problem.
My Nexus S suffers from the power button bug with the power button occasionally not working. When I turned it off today (using the terminal as I always do) it shut down as normal. However, when I tried to start it again it, it would not boot. When I press the power button (it usually works to start the phone, it just does not work within the recovery / OS), the backlight turns on but there is no vibration and it does not proceed to the Google logo. Similarly if I try to start it using the charger, the backlight turns on but it does not proceed from there.
Linux does not recognise the device, i.e. neither dmesg nor lsusb show any output. Therefore I cannot use the Unbrickable Resurrection tool.
Would doing that be helpful?
http://forum.xda-developers.com/nexus-s/development/i9020t-nexus-s-development-platform-aka-t1566475
I cannot enter Fastboot or Download mode. Again, only the backlight turns on.
Is it a hardware fault?
Has anyone had similar problems?
Thanks.
Yes, it will if yours is a i9020a or t. BUT you need a VERY steady hand and PROPER soldering equipment.. I had mine in Dev mode but it wasn't flashing anything, so I thought I didn't do something right, took it all back apart, and 20 mins and a popped micro resistor (from too much heat from the soldering wand) later, I had a completely dead phone.. So if you attempt it, be very careful.. If you don't feel comfortable you can do it, I would definitely find someone who can..
Hello, I have read a good amount of threads on this site, most have proved helpful in my problems, yet at this time I have not found any thread similar to my needs.
I have a Kurio 7S that needs fixing, it is stuck in a bootloop, I would use the recovery mode to reboot it or reset it if need be, but the power button had stopped working a few days after I had gotten it, we had used the usb port and reset button to turn it on. Now though, none of that is helpful.
I wanted to know if there was a way to use a computer program to open up recovery mode and install a rom, can Android Multi Tool accomplish this?
Not that I've found, but it does seem these cheap tabs have that issue.
The two my nephew's had both had that issue.
I have three press the power button close to the front edge, first plug it in a big of a charge, any different charging cables to rule out bad, and just try listening the plastic to press in you should hear the soft click of the button when it meets up.
A co worker had her surface rt crash on updating and now its stuck at the booting surface screen.
I tried the steps I could find fiddling with the volume button and power button but it gets no where.
Honestly I have zero experience with these and normally use android.
Is there a way to connect this thing to a PC and push recovery files to it as it doesnt seem to want to see the recovery USB at all. It does know its there cause the power/reading light on the USB drive lights up.
Im trying another attempt at downloading and remaking the recovery USB just to see if I got a bad download but honestly wondering if this thing is toast. Just really trying to help them out cause it just ran out of warranty and MS wants to charge them 200$ to repair it.
Thanks
Hello there,
I would like to propose again this question, I summarize the problem of a Surface,
in my case a Surface 2 with Windows 8.1 RT stuck at the 'Surface Screen' and looping
in reboots alternating with the screen of 'preparing automatic repair', and then stuck.
If I reboot by holding down power button for 10 or 30 seconds, nothing changes and
the loop restarts by telling 'there is a problem screen', automatic reboot, 'Surface screen' and stuck.
I've tryed with 2 versions of the recovery image, an old one and one new, with two different
usb sticks. I've booted with "volume down" etc, the usb light flashes a couple of times but
the loop described above does not change.
Seems that many people out there suffer from the same problem, with almost all versions of the Surface, up to the Pro 4.
Many of them solved it with the usb recovery, but also a lot of them still have the same problem. Maybe we do something wrong
with the recovery files?
Any help is welcome, thanks for reading.
Try to keep the device on charge and leave it running for some hours, does it still stay stuck?
Hello Kephax,
I tried several times many strategies, even the one you suggested, nothing to do, always the same loop.
Hence I contacted Microsoft on 15th december, the support was very polite and efficient, in a week I was able to pack my device and give the pack to UPS. After 3 days, they returned me a new Surface2 for free.
I must say mine was only 6 months old, so warranty was still valid. On 24th december I was playing with the new device, so the whole procedure took 9 days. I am very happy.
However, I cannot say what was the fault of my Surface, a hardware problem or some updated went wrong? that's the question, I'm frightened that it was an update problem and that it can happen again to the new device. I can only guess it was a hardware problem because of the experience with the new device, less laggy, more fluid for graphics animations. Also the battery lasts longer.
I hope that this experience can help other user with same problem.
Best wishes for a happy new year,
dott_mat
Create a surface rt 8.1 bootable usb and boot from usb device.
If USB Device bootable, then first connect usb device, then press and hold vol down button, then press and release power button, when surface logo appears then release vol down button.
If all successful then surface will boot into recovery or directly boot from usb drive.