Surface RT stuck at surface screen - Normally an android guy - Microsoft Surface

A co worker had her surface rt crash on updating and now its stuck at the booting surface screen.
I tried the steps I could find fiddling with the volume button and power button but it gets no where.
Honestly I have zero experience with these and normally use android.
Is there a way to connect this thing to a PC and push recovery files to it as it doesnt seem to want to see the recovery USB at all. It does know its there cause the power/reading light on the USB drive lights up.
Im trying another attempt at downloading and remaking the recovery USB just to see if I got a bad download but honestly wondering if this thing is toast. Just really trying to help them out cause it just ran out of warranty and MS wants to charge them 200$ to repair it.
Thanks

Hello there,
I would like to propose again this question, I summarize the problem of a Surface,
in my case a Surface 2 with Windows 8.1 RT stuck at the 'Surface Screen' and looping
in reboots alternating with the screen of 'preparing automatic repair', and then stuck.
If I reboot by holding down power button for 10 or 30 seconds, nothing changes and
the loop restarts by telling 'there is a problem screen', automatic reboot, 'Surface screen' and stuck.
I've tryed with 2 versions of the recovery image, an old one and one new, with two different
usb sticks. I've booted with "volume down" etc, the usb light flashes a couple of times but
the loop described above does not change.
Seems that many people out there suffer from the same problem, with almost all versions of the Surface, up to the Pro 4.
Many of them solved it with the usb recovery, but also a lot of them still have the same problem. Maybe we do something wrong
with the recovery files?
Any help is welcome, thanks for reading.

Try to keep the device on charge and leave it running for some hours, does it still stay stuck?

Hello Kephax,
I tried several times many strategies, even the one you suggested, nothing to do, always the same loop.
Hence I contacted Microsoft on 15th december, the support was very polite and efficient, in a week I was able to pack my device and give the pack to UPS. After 3 days, they returned me a new Surface2 for free.
I must say mine was only 6 months old, so warranty was still valid. On 24th december I was playing with the new device, so the whole procedure took 9 days. I am very happy.
However, I cannot say what was the fault of my Surface, a hardware problem or some updated went wrong? that's the question, I'm frightened that it was an update problem and that it can happen again to the new device. I can only guess it was a hardware problem because of the experience with the new device, less laggy, more fluid for graphics animations. Also the battery lasts longer.
I hope that this experience can help other user with same problem.
Best wishes for a happy new year,
dott_mat

Create a surface rt 8.1 bootable usb and boot from usb device.
If USB Device bootable, then first connect usb device, then press and hold vol down button, then press and release power button, when surface logo appears then release vol down button.
If all successful then surface will boot into recovery or directly boot from usb drive.

Related

[Q] Question about reset switch

Hey, all.
What does the internal reset button actually do? I was expecting it to reset to factory settings, but fortunately for me it didn't do this. I'm actually happy it didn't, as it means I didn't lose any of the customizations I had done or applications I had installed.
I just cracked open the case on my gTablet and pressed what I assumed to be the reset button, a tiny little white switch in the center of the unit. After pressing and holding it for about 3 seconds, the tablet immediately powered back on and returned to its previous state. Everything appears to be functioning perfectly normally and exactly as it was before.
What does the reset button actually do? Do I need to worry about battery meter not being accurate or any other weird side effects? I only mention that because the battery gauge is showing 100%, but the external red charge light is still on.
I'm not sure what prompted it, but earlier today, my gTablet went blank and wouldn't turn back on at all. My son had been playing Angry Birds for an hour or so and I had been using it heavily showing it off to my in-laws, so I thought perhaps the battery had simply gone dead. I had not plugged in the charger the night before, so it seemed to be a reasonable explanation.
I plugged the charger in and the external red light was visible, so I let it charge for a little while, then tried turning back on. I could press any number of different key combinations (power & vol+, power & vol-, holding button for long time followed by short press, etc.) but I got nothing but a black screen. There was no indication whatsoever that anything was happening.
I was assuming something had gone quite awry, but didn't panic. My wife was not quite so calm, but I reassured her that I would be able to find the answer on the XDA forums. Thanks to everyone who has contributed to this great community, by the way!
First, I tried plugging in the USB cable to my Windows 7 laptop and heard the distinctive 'bing-bing,' notifying me that hardware was recognized, so I knew it wasn't dead. But, it didn't show up anywhere, so I checked the Device Manager. Interestingly, there was no yellow exclamation mark anywhere, as I expected from reading some other posts about NVFlash. I finally found it listed under the 'Disk Drives' section as: 'NVIDIA Tegra 2 USB Device.'
I remembered reading about people experiencing problems with the unit going into APX mode, but I also remembered reading about the internal reset button on the gTablet. So, I figured before I attempted to use NVFlash, I would try the reset button first. Fortunately, these devices were designed well and the case was very easy to pop off.
By the way, I was running the stock ROM, but with the TNT 3588 Enhancement Pack (Gapps with nVidia Drivers) provided by edirector. I had also installed the z4root application. I used the default ROM for the first day, but was comfortable with the idea of flashing othe ROMs, as I've done it with my HTC Aria phone. I flashed roebeet's TNT Lite 4.40 and used that for several days before going back to the factory ROM with the enhancement pack.
Thanks in advance,
Calvin
Well,
I've been reading these forums since last November and I don't know of anyone who
has really reported on "pushing" the reset button before!!!
Usually when people crack the case to push the reset button or unplug the battery
for 10-15 seconds it is a situation where they can't get the machine to start and
literally have nothing to loose.
Sounds to me (in terms of 30+ year of different computers) that you did a hardware
reset and boot. I assume something was locked up inside and the reset key released
it to restart.
Glad for you!!!
Rev

Request: Surface 2 Recovery USB. Won't boot, flashing 'Surface' every 8 seconds

Hi, so yesterday after powering my Surface 2 down (it was working fine), it no longer boots up. Instead, it will show the 'Surface' on the screen for about a second, and then the screen will go black for 8 seconds, and repeat until I turn it off or the battery dies.
I've been having a hard time finding other people with this problem, but the few I did said that sending it to MS (and getting a new one) is what they had to do. One person did say that they were able to fix the problem with a bootable Surface 2 recovery USB. I have a lot of work on my surface that I don't have copies of, and would really like to be able to save those files.
Things I have tried: Holding the power button with a combination of volume rocker/home key. Holding the power button for 20 seconds followed by 2 seconds off and on. I have fully charged it and know it has enough battery.
Help would be greatly appreciated.
Hi John,
What was the solution to fi this problem?
I encounter the same problem.
Regards,
Hans
You should be saving your stuff to your OneDrive...anywho
If you have a USB recovery drive, you could try booting from it and doing a refresh,(NOT a reset) that would keep your files.
If you don't have a USB recovery drive you could make one using the 8.1 RTM ISO, I wrote a how-to guide here;
http://forums.wpcentral.com/microso...w-install-windows-rt-8-1-rtm-surface-2-a.html
or you could download one here;
https://onedrive.live.com/?cid=203A62CBEDC78BA2&id=203A62CBEDC78BA2!6247&authkey=!AIcBVsLygTfpZxQ
(I think that one is for the UK, but that shouldn't matter, just do a full reset from your recovery once you get your files off)
Hope this helps.

Can't boot, restarts constantly

Bought a Nexus 5 about 6 months ago USED. It has been amazing. I got the latest OTA a week ago or so, not sure if that has anything to do with current issues.
About 2 days ago started randomly restarting. Today, it shut down and has been in continuous loop restarting. I see "Google" and maybe even the boot dots loading, then it is off. Three seconds later, starts again and repeats. Never makes it all the way into Android system. I let it sit for a while and when I pick it up, without touching any buttons, it repeats all of this. I suppose it is probably dead in general, but I don't know. Do you guys have any ideas? Again, I bought it used and from a ma/pap store who said they buy 100 in bulk, which made me skeptical, but they also had a 60 day guarantee and it was amazing the first 60 days and even after. It has been error free for 6 months, so I don't know if this is just a random issue or if the previous owner dropped it in a lake and I got lucky, or what. FWIW the damn thing has been in a case and never dropped, so it isn't anything that I have done I don't think. Thanks for any help.
edit: never rooted, never messed with, always been stock
Another user reported some instability since the last OTA update.
Flashing the full factory images did the trick.
a friend of mine gave me his nexus 5 to repair and its doing something similar. He had ir rooted and on latest 5.1.1 (i think). Either way, he said it was randomly locking up and rebooting. When i got it it had the red blinking light when plugged so i got a new battery. That got fixed but then the constant bootloop showed itself. I flashed TWRP (many versions, 2.6.3.1; 2.7.1.1; 2.8.7.1; the one that worked best was 2.7.1.1). So, once in twrp wiped, pushed cm 12 snapshot, flashed it, pushed gapps, falshed, pushe supersu flashed. Started the system. That precise order of things (ie: pushing flashing, then pushing something new and flashing it) was what gave me best results to actually boot up at least once. Once booted up and logging in and everything to cm i had some sort of stability (even rebooting and powering off) but i think that everything went wrong when i plugged the phone to the computer and it was back to bootloops and not even getting to the recovery. Flashed everything again. Didnt work. Had to leave the phone sit for a while (without the back casing) before trying again, in order, before getting any success. Im starting to think of ovrheating but it doesnt even get that hot...
Dunno if you guys have any ideas on this. Or if i can give you mor details to help us out.
Regards!
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
WaxLarry said:
In my opinion your problems seems power button's related.
Click to expand...
Click to collapse
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Paul22000 said:
This morning my Nexus 5 was turned off all of a sudden after not having used it for 20-30 minutes. I held the power button and nothing. I plugged it into power and the "Google" screen appeared. It then went into a reboot loop on and off, on and off, on and off. I held the Volume Buttons and it went into fastboot, but then boot looped out again and again. Searching on Google yielded that this was indeed a common problem. [...]
Click to expand...
Click to collapse
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Ok @jeffsf keep going on this thread. I had the same damn experience, that ended with RMA. LG said that the problem is related to some tension change in the power button. After the RMA I used the phone totally stock and never had a problem. Two months ago I switched to blu_spark kernel and some weeks after i noticed some problem. When I pressed the button to lock the screen, phone locked itself and then screen turned on, sometimes showing the shutdown option. So i understood that something was happening to the power button. I tried to overvolt with a +5mV on general offset and since then i never had problem. If you can enter recovery or bootloader i suggest you to flash some kernel with volt change support and then overvolt the general offset... and keep finger crossed
jeffsf said:
Looks like I'm having a similar problem to what is described here, as well as http://forum.xda-developers.com/google-nexus-5/help/bootlooped-dont-how-to-enable-debugging-t3215951
I've had one of my Nexus 5 phones running OmniROM 5.1.1 for some time now, very stably. After trying out the Marshmallow preview and going back to that ROM, I started having spontaneous hard reboots and hard crashes. The phone would often boot loop before even getting to the OmniROM boot animation. It was also very recalcitrant about entering and staying in the boot loader, rebooting spontaneously shortly after rendering the boot loader screen. I was occasionally able to "grab" control long enough to get it to boot into TWRP, from which a boot to Android seemed to usually get it out of the loop and into running Android.
I've flashed back the boot loader and baseband from factory-stock 5.1.1 LMY48M (HHZ12h and 2.0.50.2.26) using the flash-base.sh script from a freshly downloaded and extracted hammerhead-lmy48m. Things appeared to be OK last evening and this morning, but things got worse today.
Now the phone is in a state where it is not responsive to the power button when unplugged. I can hold it down for 30 seconds with no response.
If I plug in USB, it spontaneously starts rebooting, not showing more than about two seconds of the Google boot loader screen. If I hold the down-volume button, I can get the boot-loader screen, but no matter how fast I try to be, I can't select anything more than "Restart bootloader" (or "Power off") option before it spontaneously reboots (to boot loader).
As far as I know, the battery had a significant charge before this started happening.
I see the same behavior if the phone is connected to a USB charging source, rather than a USB port.
I've tried pulling the SIM, but that doesn't change the behavior.
adb wait-for-device never returns, so poking it over adb doesn't seem to be an option.
fastboot devices also doesn't see the phone, for the brief time the boot loader is running.
Any suggestions on how to get this into the boot loader so I can at least re-flash it?
Nexus 5 D820(E) 32 GB
Edit:
Trying to see how I can "clean" or "clear" the power button now.
Edit:
Edit: Repeatedly pressing the power button seems to have temporarily allowed a boot to Android.
In retrospect, I had noticed over the last few days that the phone didn't seem to respond properly to the power button, either "ignoring" it, or when a second press got things started, it would unexpectedly come up with the long-press-volume menu.
One link on how to replace the power switch yourself is http://protyposis.net/blog/replacing-the-nexus-5-power-button/
Click to expand...
Click to collapse
I got a notification for this post since you quoted me. I'm not sure if you're having the same problem but I'll tell you what happened to me, just in case. I called T-Mobile and they referred me to the nearest 3rd party phone repair shop. I went there and after an evaluation, the repairman told me the power button on my phone was indeed broken. They replaced it for $55.
The story doesn't end there though. I took my phone home and a few hours later I tried to use bluetooth and it didn't work. I took it back and found out that unfortunately, when the guy replaced the power button, he inadvertently broke the bluetooth. There's no way to fix bluetooth without replacing the motherboard entirely, which would cost $200. I'd rather buy a new phone at that point since my Nexus 5 was getting old. He refunded me, which was nice. At least the power button worked so I could use my phone. Bluetooth isn't as valuable as being able to you know, turn on the phone, so at least it was a net gain.
After that, I purchased a Nexus 6 and rooted it so I could use double-tap-to-wake (along with the automatic screen on when you pick up the Nexus 6). I also use the following app in order to turn off the screen by swiping up from the home button (I don't care about losing the shortcut to Google Now): Screen Off and Lock
I can now literally go weeks without using the power button on my Nexus 6. (I literally only use it when tap to wake sometimes becomes unresponsive which is rare.)
Bottom line: I will never buy another phone without tap to wake functionality! :good:
A local repair shop here indicated that one sometimes does changing the power switch resolve the issue. They have seen situations where the issue appears to be one of the power-management ICs. Just something to be aware of when examining the potential cost of a repair and who you would have do the work.

System UI has stopped notification stuck in loop right after Nvidia logo.

I have read several threads on similar problems but none that are the same as mine.
I bought my shield tablet (16gb wifi) off Amazon so I can't really tell you much about it's exact specs. All I know is that I was told that only early manufacturer runs had rooting and OTG issues, and that newer runs had OTG out of the box.
Mine doesn't have OTG enabled, and it would not root with most of the common self installing root apps. So I believe it is an older version.
I have been installing all Nvidia updates as the update notification comes up on my tablet except for the latest one released a couple days ago. (waiting for WiFi to down load)
I was running marvel future fight at the time my tablet did a forced shutdown for a low battery.
Later I plugged it in to charge for a few minutes. When I first plugged it in I got the normal warning image of an empty battery telling me I could not boot yet.
I waited several minutes and tried to boot, but the boot process took an extensive amount of time.
But the real issue is that now I have read several threads on similar problems but none that are the same as mine.
I bought my shield tablet (16gb wifi) off Amazon so I can't really tell you much about it's exact specs. All I know is that I was told that only early manufacturer runs had rooting and OTG issues, and that newer runs had OTG out of the box.
Mine doesn't have OTG enabled, and it would not root with most of the common self installing root apps. So I believe it is an older version.
I have been installing all Nvidia updates as the update notification comes up on my tablet except for the latest one released a couple days ago. (waiting for WiFi to down load)
I was running marvel future fight at the time my tablet did a forced shutdown for a dead battery.
Later I plugged it in to charge for a few minutes. When I first plugged it in I got the normal warning image of an empty battery telling me I could not boot yet.
I waited several minutes and tried to boot, but the boot process took an extensive amount of time.
But the real issue is that now, every time I boot it up, once the Nvidia logo disappears instantly before the lock screen or anything else can come up, the notification that one of two processes have stopped comes up. Those being System UI, and Cellular Data.
This would normally be no problem but the instant I click OK the same warning pops back up. It is just stuck in the same loop, process stops, I hit OK and repeat for as long as my patients lasts and I try rebooting...
(why a 16gb WiFi only model even needs the cellular data process is beyond me or why it would prevent a complete boot... )
Any way I started research and found the power + volume down bootloader option.
It took me several tries to figure out how to even get the timing right for that to work. But once there it was no help.
First option for Factbook gave this result :
Cold booting Linux
Then the Nvidia logo, and the same system UI has stopped warningtI have read several threads on similar problems but none that are the same as mine.
I bought my shield tablet (16gb wifi) off Amazon so I can't really tell you much about it's exact specs. All I know is that I was told that only early manufacturer runs had rooting and OTG issues, and that newer runs had OTG out of the box.
Mine doesn't have OTG enabled, and it would not root with most of the common self installing root apps. So I believe it is an older version.
I have been installing all Nvidia updates as the update notification comes up on my tablet except for the latest one released a couple days ago. (waiting for WiFi to down load)
I was running marvel future fight at the time my tablet did a forced shutdown for a dead battery.
Later I plugged it in to charge for a few minutes. When I first plugged it in I got the normal warning image of an empty battery telling me I could not boot yet.
I waited several minutes and tried to boot, but the boot process took an extensive amount of time.
But the real issue is that now every time I boot it up.
Once the Nvidia logo disappears instantly before the lock screen or anything else can come up, the notification that one of two processes have stopped comes up. Those being System UI, and Cellular Data.
(why a 16gb WiFi only model even needs that process is beyond me or why it would prevent a complete boot... )
Any way I started research and found the power + volume down bootloader option.
It took me several tries to figure out how to even get the timing right for that to work. But once there it was no help.
First option for Fastboot
It says cold booting Linux the displays the Nvidia logo, but up comes the same warning of one of those stopped processes that will pop up as fast as I can click OK, for as long as I will click ok...
I tried the recovery option and that gave me the error of no command with the dead android with the warning sign popping out of his insides.
Just hit the reboot option and as of right now it did not boot... Will try holding down the power for manual reboot. As it will not power on normally now.
Manual reboot to the options again and going to try the power off option.
I am thinking that I might be able to fix this by flashing from a pic... But I wouldn't know as I have never gotten into that stuff before.
Cellular data stopped is still coming up on boot attempt... Only other option I know to try is open the menu back up and try the recovery again or maybe on the of chance hitting continue might do something different that changes things up and let's it finish booting.
I assume it is not actually completing the boot cycle as I cannot bring up the soft keys nor does the lock screen come up.
(don't get me started on the evils of soft keys. )
Anyway any help anyone can give would be great!

Question Z flip 3 bootloop

The problem I have is with the galaxy z flip 3, it worked just fine inthe morning but after it ran outta juice and I charged it to a certain percentage, it stopped working properly, and got into an infinite boot loop, I tried forcing it to restart by long pressing volume down+power , but it didn't work, then I tried opening the recovery by long pressing on volume up+power and yet it also didn't work (I think that maybe it's because it was trying to boot at the time), so have you guys any solutions , please do help me cuz this phone really is important and with all honestly, isn't even mine XD, I'll be waiting for an answer
Your failsafe options are contact Samsung or do a factory reset (and then potentially contact Samsung).
If you can't boot it to anything, the only real option you have is to flash firmware, which likely won't help without wiping.
Unfortunately, not booting doesn't have a whole lot of options that don't wipe data without being rooted. Even then, you'd need recovery.
I see, then I may consider giving it to samsung, as long as they won't reset it, cuz the only reason why the phone is so important is because of the data, altough, isn't there any other way to acess recovery? Cuz I had this problem with the s10 before and I fixed it somehow (a certain Bixby key combination), but this time it seems there isn't any hidden combination.
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
twistedumbrella said:
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
Click to expand...
Click to collapse
Well I just asked the original owner (my mother), and apparently she doesn't remember downloading anything new into it, and it just went crazy by itself, also something else I wanna note, I tried charging it and it booted into recovery all by itself, I taught it was weird but Still went and wiped the cache and then when I tried restarting it it suddenly ran out of juice once again, also, it's second display shows some weird curruption/bug or glitch-like lines. So based off of this, can you really find the origin of this problem and if there is really any hope of saving it's data XD. Thank you btw, and once again, I'll be waiting for an answer
There are hundreds of reasons it could do that, including a faulty board. Thanks to the removal of physical sdcard support, you'd need to get it to boot into something with at least adb support to pull anything off it. Stock recovery doesn't provide any ways to perform a decent backup, but it sounds like the only option that wouldn't wipe the device didn't work.
I see, alright, thanks a lot, I'll consider resetting it
It may be worth trying to flash firmware first. Go into it knowing it may reset the device or leave you needing to reset it, but it doesn't hurt to try if you run out of safer options.
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
ariveraiv said:
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
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Hello everyone just a quick update. Once I got home I plugged the device into a Samsung fast charger and Samsung OEM USB type-c cable and realize the device booted all the way to the home screen but register the same battery level as I mentioned above. Device was working as if nothing happened to it. So I updated all the apps on the Galaxy store then updated all the apps left over from the Google Play store, I then proceeded to check for a firmware update because I know the April update just released and installed the update with no issues. Updated the apps that needed to be updated again somehow there's always something and unplug the device from the power cable. Everything was working if no issues about half hour later the device cuts off and does not want to power on. FYI I already had my wife contact T-Mobile and get a warranty replacement we only paid $5.00 so my thoughts and conclusion on what's going on something happened to the battery or it's defective. Btw we only use Samsung OEM cables and equipment at home and in the car while connected through Android auto. it's only working while being plugged in it's not charging all the way even though it's registering it's charge level while the device is on.

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