[Q] Ebay Verizon HTC One warranty issue - General Questions and Answers

I got a Verizon HTC One by auction from ebay and the seller claimed it is brand new.Everything looks like it is new but there is a defect on the screen.Looks like a purple blemish and it doesn't seem like a dead pixel or something since I can see the defect even when the phone is powered off.The seller said he got it from craigslist and I contact Verizon and HTC and looks like they only take care of the phones sold by them.Any suggestions?
Thanks in advance.

anderssonyang said:
I got a Verizon HTC One by auction from ebay and the seller claimed it is brand new.Everything looks like it is new but there is a defect on the screen.Looks like a purple blemish and it doesn't seem like a dead pixel or something since I can see the defect even when the phone is powered off.The seller said he got it from craigslist and I contact Verizon and HTC and looks like they only take care of the phones sold by them.Any suggestions?
Thanks in advance.
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Interesting, it could be the digitzer which is giving the purple colour. Could you perhaps post a picture of your HTC one (showing the screen)
Also I found an article that *may* be related to your problem.. Link

TheUnknownThing said:
Interesting, it could be the digitzer which is giving the purple colour. Could you perhaps post a picture of your HTC one (showing the screen)
Also I found an article that *may* be related to your problem.. Link
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As the picture shown.It's more obvious when you look at the screen.I guess it should some kind of manufacturing defect since I can see a spot even when the screen is off.It should have nothing to do with the camera I guess.Thanks for the information though

Related

Replacement motherboard

Anyone know where to buy a replacement motherboard? I broke mine.
Could you possibly send it to HTC for repairs as i dont think it will be easy to find a motherboard for a decent price, i assume it would be better to pay HTC for the motherboard.
I have sent them an email. I'm waiting on a reply. If need be I can buy a broken N1 from eBay and use that also. I just really don't want it to be sent in as it works right now just minus the color green on my screen.
Just curious why do you think its the mobo if its only missing a color? you dont think maybe its the AMOLED? the replacement for the AMOLED will be far cheaper than the new mobo. I mean maybe you already tested another screen and thats why you know its the mobo....
If you do end up replacing the AMOLED i have some pictures i took when i replaced mine, if you;d like some reference.
hope its not the mobo buddy.
GL

[Q] Spare screen anyone?

Does anyone know where to get a replacement screen? On ebay I have found them for the One X and the One V for like 50 bucks, but for the One S, all i can find is the whole digitizer display for like $200. I may or may not have broken my screen already..... Just the glass part.
pics or it never happened
adamhlj said:
Does anyone know where to get a replacement screen? On ebay I have found them for the One X and the One V for like 50 bucks, but for the One S, all i can find is the whole digitizer display for like $200. I may or may not have broken my screen already..... Just the glass part.
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I think your stuck with buying the whole unit - Isn't that a feature of the Super-AMOLED display? It's all-in-one with the digitizer etc?
Yap, you have to replace the whole screen here, it's one fused unit.
Poop. Ok thanks. Now I just need to find a tear apart video...
adamhlj said:
Poop. Ok thanks. Now I just need to find a tear apart video...
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I've been looking for a breakdown video as well.... not found anything yet
Check here, http://www.abiresearch.com/research/1012500-HTC+ONE+S+Teardown would be an interesting read though I'm not sure how much they charge for the report or if it includes step-by-step instructions
SO I called HTC up to see how much it would be to fix. The guy didn't know how much it would be because its so new, but "based on other phones similar, it would be around $140." I asked for a range, and he said between $140 and $180. So I sent it in. They just emailed me stating that it will be $200 to fix. Seems like a lot. But what do you all think? The quote said for the screen and casing, so maybe there was something wrong with the casing as well? At any rate, does anyone want to buy my one s when I get it back? lol.
adamhlj said:
SO I called HTC up to see how much it would be to fix. The guy didn't know how much it would be because its so new, but "based on other phones similar, it would be around $140." I asked for a range, and he said between $140 and $180. So I sent it in. They just emailed me stating that it will be $200 to fix. Seems like a lot. But what do you all think? The quote said for the screen and casing, so maybe there was something wrong with the casing as well? At any rate, does anyone want to buy my one s when I get it back? lol.
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Damn how long does it take to fix it
Sent from my HTC VLE_U using Tapatalk 2
Probably a few days. I will most likely put it on ebay once I get it back, tho. Unless someone makes me an offer I cant' refuse.

Warning - Fake screens on eBay

Hello fellow Nexus 4 users.
http://imgur.com/a/mDmv2
I replaced my N4 screen after an unfortunate drop with a replacement assembly available on eBay for approx £35 including frame, digitizer and LCD.
The colours of the screen were appalling. See images in the link. There are counterfeit screens circulating.
May our N4s live on forever more!
cookiem0nster said:
Hello fellow Nexus 4 users.
http://imgur.com/a/mDmv2
I replaced my N4 screen after an unfortunate drop with a replacement assembly available on eBay for approx £35 including frame, digitizer and LCD.
The colours of the screen were appalling. See images in the link. There are counterfeit screens circulating.
May our N4s live on forever more!
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Click to collapse
Sorry to hear that. Today you can get anything fake from ebay.
Though, it wouldn't be bad if you put link to that buyer or item
The seller has dealt with the issue well so far, I'm not sure they knew they were selling a fake screen. I will post further details if I am not compensated/refunded.
Are you certain it's a counterfeit and not a re-sold piece that had actually failed QA/QC?
I don't think it's possible for an authentic screen to be of such poor quality. You could be right - I dont know much about LCD manufacture
Wondering if it is even worth replacing these parts on a phone that's over 2 years old. Not sure about pricing in UK but here in the US you can pick up a mint or refurbished one for close to the price you paid. If I busted my N4 I think I would prob have to move on and get a newer phone although I would miss perhaps the most perfect phone ever made.
I'm actually debating what to do with a N5 I have with a cracked screen sell it as is or try and find a replacement. The problem I'm Runing into is finding a stock LCD that is not cracked and makes sense price wise. If only I had a screen seperator the stupid glass can be had for $5.
kgiri247 said:
Wondering if it is even worth replacing these parts on a phone that's over 2 years old. Not sure about pricing in UK but here in the US you can pick up a mint or refurbished one for close to the price you paid. If I busted my N4 I think I would prob have to move on and get a newer phone although I would miss perhaps the most perfect phone ever made.
I'm actually debating what to do with a N5 I have with a cracked screen sell it as is or try and find a replacement. The problem I'm Runing into is finding a stock LCD that is not cracked and makes sense price wise. If only I had a screen seperator the stupid glass can be had for $5.
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This is the sad truth I've just discovered. I dropped my phone a few months back and now have an unresponsive stripe across my screen...I went looking for a screen replacement to find out I'd only save about $30 as opposed to buying a used mint condition N4. It's not worth the aggravation of doing all that work just to save a couple bucks, IMHO.
Yes I agree. I'm now debating getting a LCD separation machine and try to salvage the digitizer and LCD. Anyone ever attempt such a job?
kgiri247 I know this isn't the place to talk about selling phones but if you do want to sell it I'll more than happily take it off your hands, inbox me if you want to talk numbers! What I do know about separating the LCD and Digitizer is that it's very risky, they're two very delicate pieces of hardware and any mistakes could lead to having an expensive paperweight until you could find a replacement screen for it!
Yeah, it's getting to be a tough decision for a home who has something go wrong on these. I love this phone though as well as the development community for it. I might keep this phone just because the development community is excellent.
However if I had to get a new phone, I saw Amazon is selling the Kindle Fire phone unlocked for $199
Sent from my Nexus 4 using XDA Free mobile app
as far i can see on your images, your screen is original and coming from LG, how many months do you have it? do you have any other synthom than yellowish colours??
Have you double a check for how many fingers you can press? The N4 is 10 right, but some of the really cheap screens only support 5. You'll know very quickly whether it's fake or not.
bought a replacement screen for the n4 and the screen is horrible. has 2 dead pixels and the viewing angles are the worst ive ever seen on a cellphone.
gaboempyrean said:
bought a replacement screen for the n4 and the screen is horrible. has 2 dead pixels and the viewing angles are the worst ive ever seen on a cellphone.
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If it's too good to be true, it usually is I'm afraid. The most expensive parts of a mobile phone are usually the screen and the battery, seeing as both are advanced pieces of technology. Processors, RAM, motherboards etc are cheap in reality, that's why you can buy a pretty powerful Android TV stick for cheap. No battery, no screen.
Nexus 4's are cheap nowadays, smash a screen, it probably isn't worth buying another screen unless you can be guaranteed of OEM'ness. It isn't all that hard to replace a digitizer though, so if your LCD panel is good, it might be worth giving it a try.
Where would you be able to buy a genuine part then?
Is this something you should bite the bullet and send to LG for repair to atleast be guaranteed a genuine part?
Edit
Sorry for bumping an old thread.
I just had mine replaced by LG for a defective ribbon cable which left the touch screen complete unresponsive. I went this route due to all the complaints about bad screens. $160 later, my N4 looks and works great! Pretty expensive though.
I had ordered a replacement from a seller within the US on eBay. I can't seem to find the sale anymore, but it was the real deal.
I had purchased a Nexus 4 and it came with a crappy replacement display, so I ordered a new one and did the swap myself.
It looks like a whole new phone.
Thanks for the info guys!
I'm from the UK like op and I was considering getting the replacement screen myself from ebay but I don't know if the seller replaced the part he gave to op and if it was genuine because they do have some good fakes on ebay.
I might just bite the bullet and do it myself I don't know the price for repair here Reeves360 but I'm sure it'll be similar to what you paid.
These phone manufacturers still charging extortionate prices on a nearly 3 year old phone.
I've long wondered about the legitimacy of the replacement screen I got off eBay. I bought from a seller that had sold a ton of them and had excellent feedback. But the screen always seemed like it was dim (had to crank it all the way up to be as bright as my other devices at 2/3-3/4 max brightness, plus the color is very cool/bluish. But it was always responsive and never had any ghost touches.
However, a couple days ago, it has started to freak out. Occasionally, after touching it, the bottom half or so flashes black. Somtimes it's one flash, sometimes it's a few flashes. It still responds perfectly while doing this, but it's obviously not normal. I disassembled it, gave the connectors a whack of Deoxit and ProGold, and reassembled it, but the glitching still remains, so it's not the connector. I need to try flashing something different (or maybe just dirty flashing LS again) to see if it's ROM or kernel related. I made some changes to Hellscore settings and I finally figured out why my battery life was so atrocious the last few months (it somehow got set minimum 2 cores online), so it's possible I screwed something else up.
If the problem is that it's a fake screen, I doubt the seller was aware.
It was the kernel (settings). Not sure what caused it, but I reflashed the kernel, reinstalled HK manager, and the screen hasn't glitched out since.

Light bleed, is this normal?

I have just received my XZ dual and all seems to be OK apart from the not so great camera, which I expected.
I have just found that there is a light bleed coming from the phone body, in the bottom right corner, between the display panel and frame. Waterproofing test seems to be working. Also it always stops about half second later after I turn off the screen, which is a bit strange.
I am adding a picture...
Does anyone have similar issue?
No light bleed on mine. Think the camera is fine too.
Sent from my F8331 using XDA-Developers mobile app
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Venom71 said:
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
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That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
frostitomik said:
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
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If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Darni187 said:
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
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Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
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Your welcome, smart move.. :good:
I just got the XZ yesterday lucky no screen issues..
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
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Click to collapse
The phone is great, I really can't find any real negative side of it, people talk **** about it because of the 3gb of ram, but if you want disappointment give a look to samsung or htc's forums

Will Google Pixel 2 replacement be new?

I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
CarpCharacin said:
I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
Click to expand...
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i know this is may sound stupid, but , did u enabled night mode?
Can you post pictures of the screen issue?
koax88 said:
i know this is may sound stupid, but , did u enabled night mode?
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No.
danlat1415 said:
Can you post pictures of the screen issue?
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Click to collapse
No, because I sent it back.
So how can I tell if the new device is new or refurbished once I receive it?
They're usually brand new this early in production.
What was your issue with the phone?
Can you describe it a bit more?
CarpCharacin said:
I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
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Click to collapse
You're not the only one... Not sure if you saw this thread:
https://forum.xda-developers.com/pixel-2/review/color-saturation-accuracy-t3685595
Or my follow-up question here:
https://forum.xda-developers.com/pixel-2/help/how-white-whites-t3732791
I'm on my second Pixel 2 for much the same reason. I don't know if there's any way to tell with 100% certainty, but my replacement device certainly appeared to be brand new.
TractorMatty said:
You're not the only one... Not sure if you saw this thread:
https://forum.xda-developers.com/pixel-2/review/color-saturation-accuracy-t3685595
Or my follow-up question here:
https://forum.xda-developers.com/pixel-2/help/how-white-whites-t3732791
I'm on my second Pixel 2 for much the same reason. I don't know if there's any way to tell with 100% certainty, but my replacement device certainly appeared to be brand new.
Click to expand...
Click to collapse
I've sent you a PM
Yep it's new
danlat1415 said:
They're usually brand new this early in production.
What was your issue with the phone?
Can you describe it a bit more?
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On a white page, the phone had a yellow tint, and then kind of a reddish or pink tint near the top of the screen.
CarpCharacin said:
No.
No, because I sent it back.
So how can I tell if the new device is new or refurbished once I receive it?
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Click to collapse
email will usually tell if its refurbished or new
I got an email saying that the replacement had shipped and it didn't say it was refurbished, and support said I would be getting a new one, so I'm pretty sure it will be new. I went to Best Buy today and looked at the Pixel 2 they had, and it also had a yellow tint, but not quite as bad as the one on the Pixel 2 I sent in.
Check out the pixel 2xl thread for more questions in that model
Sent from my Pixel 2 using XDA-Developers Legacy app
The cellular radio died on my Pixel 2, so they sent me a refurbished replacement. The display quality is no where near as good in the replacement. I'm really disappointed that the phone I had died after only five months, and they gave me a crappy replacement. Anyway I guess I just needed to vent somewhere

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