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Hello all, i have had my HTC sensation 4G (on Bell) for just over a month and a few days ago i started losing my connection to the network intermittently. Super annoying. Anyways i tried deleting some recent apps, figured that might be the issue but nope didnt help. It happened about 3 days in a row until i finally did a Factory Reset on the phone. It worked fine for a bit and then began stopping its connection to the network. Anyways super frustrating, i read some forums about tunring ciphering on and off, i tried that didnt work... needless to say im chapped.
Sorry for the length, but basically wondering if anyone knows how to fix this as its to late to return the phone and i have read through similiar forums on other phones
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
charronegro1971 said:
sorry to hear abt ur problem. i experienced the same thing but i think mine was triggered when i installed juice defender. it would turn off mobile data when the screen was off and when i went to use the phone, i didn't have a connection. i uninstalled the app and did a power cycle and that seemed to fix the problem after i went back into settings and checked the box to turn mobile data on.
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This. The phone seems to have trouble (on the stock kernel at least) when switching data from wifi only to cell when cell is turned off. This happens to me when I use wifi calling. The solution I came up with was to connect to a wifi network then turn on mobile data in the quick settings manually. Works every time for me.
HTC really needs to fix this.
Under mobile network in wireless settings, enable always-on mobile data.
This somehow fix my connection whereby it hampers with JD app by not turning on when it needs to.
Thanks for the help guys. I did also recently install a "battery optimizer: in Droid Utilities or soemthing like that, although i did a factory reset. ill try and do a full battery cycle like you mentioned and see if that helps
so the phone worked fine on the weekend, and even friday and i thought it was cause i stopped using a non "htc" charger and got rid of Android Utilities. but now its Tuesday again and like clockwork at 1pm it just stops connecting, if i reset it i get network for a few minutes and then boom out again. Very frustrating mid work day to be without my phone for hours on end. Dont know what to do.
Are you using WiFi at the time it goes out?
Sent from my HTC Sensation 4G using XDA App
No i havent been, not allowed to use private phones on the corporate wireless, but so far i havent found a problem with it switching between wi-fi and H+ while at home.
I have a feeling that Bell Canada may be updating the network or something in the area but they havent said anything both times i called and i asked. so who knows. Its just to much like clockwork for me to think it would be the phone, but who knows.
So i believe i have this figured. I talked to tech support once again yesterday and i point blank asked if it was network problems he said no (3rd person from bell to tell me this) then reccomended i get a sim card change if that didnt work he said send the phone in for repair.
So i went to the downtown bell store talked to the girl, explained why i needed to replace a brand new sim, and she told me that it was because Bell doesnt have towers downtown they share the Telus towers, however because of network bottleneck bell users get less priority and thus i cant use my phone... Not only is this unnacceptable for a phone company to not provide service DOWNTOWN in a major city but having denied it multiple times forcing me to troubleshoot for hours and spend almost an hour talking to bell representatives...
NOT HAPPY. Bell - 5 in my books, lucky my contract is up in a few months and i can switch to telus where i will be able to get signal downtown...
Hello everyone,
I hope someone can help me because I am going crazy with my Optimus 3D My device constantly loses the 3G connection and so I don't get any notifications about new e-mails and Whatsapp messages. The icons for network strength turn white and even sometimes that happens with the wi-fi icon. I already tried rooting the device and installed a custom rom but I still have this problem. The problem mostly occurs in the office I work in as 3g and network reception is very low here. I see that the device switches between HSDPA, GPRS and 3G quite often and then most of the time loses the internet connection. It also does not reconnect when I walk around and get to an area with better reception. Sometimes switching to Airplane Mode and back helps, but this is not a very handy solution. I am really clueless where the problem could be. I am here in Frankfurt/German so normally there should be no problems with the network (I am on Vodafone). The only thing I could think of is my SIM card, because I had an iPhone 4 before and had to cut the card to the micro SIM size and now use it with an adapter. Could this be a problem? Also the app 3G reconnect did not solve this problem.
Has anybody a clue what might be wrong with my device? I am already thinking about getting a new phone
Cheers,
Andreas
Does it do that when goes to sleep?
Sent from my LG-P925 using xda app-developers app
lazylu said:
Does it do that when goes to sleep?
Sent from my LG-P925 using xda app-developers app
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I don't know when it loses the connection, could probably happen when it turns the screen off or switches between network speeds (3G, GPRS, HSDPA). It really is a problem for me that it does not get the connection automatically back. Currently it shows almost full network reception, the "G" icon with both arrows underneath (only the left arrow pointing up turns green from time to time), but it has no internet connection. I sent me a mail to my google account via my office PC haöf an hour ago, but still no message on the phone, that there is new mail
Just try a new simcard... my guess is that it will solve your problem.. could be worth the couple euros ..
Sent from my LG-P920 using xda app-developers app
I had similar Problems with O2 in Bremen.
That happens if the phone loses the 3g(h+) signal, turning of the data connection, and let that reconnect is enough, no need to turn on airplane mode than.
Try flashing the newest baseband version, and try the prometheus rom + kernel. I still notice that the same problem happens, but it reconnects again after losing it now, and i rarely notice it that way.
Maybe you could tell us your android version, and baseband version.
http://forum.xda-developers.com/showthread.php?t=1186406
I had a similar problem when I used GB roms without upgrading my baseband.
Sent from my LG-P920 using xda app-developers app
Hi everyone,
thanks a lot for your answers. I have the newest firmware on it V21E and baseband is L6260_MODEM_SIC_01.1042.00. Problem is that it does not automatically reconnect when it loses the internet connection. I had this problem again the whole day. When I left the office for lunch it did not reconnect, so again I did not get the newest e-mails. Probably I will really try another SIM card with a different network provider. I never had this issue with my iPhone... Thanks a lot for the advices, hopefully something will work. Otherwise I need to get a new phone :/
Cheers,
Andreas
For me the 3g data service goes as it likes but to reconnect i have to restart the my phone. Tried many roms as well as kernels and finally using acura 3d Max 3.1 with titan kernel solved the problem. It doesn't give up 3g connection but if i switch to edge and back to hsdpa again i have to restart. Barry also lasts and have overclocked to 1.2 ghz
In the Dailer APP dial *#*#4636#*#* Phone info Scroll Down just above the turn off radio button Change from WCDMA Preferred to WCDMA only
Good morning (at least here in Germany it is morning *g*),
got me a new SIM card with a new provider yesterday evening and so far it seems to work fine in the office. I hope it stays like this, then the problem would be solved *phew* Thanks a lot for all your help!
Cheers,
Andreas
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
Reoryn said:
This is driving me nuts so if anyone has any ideas, I'm all ears
My Nexus 5 keeps dropping data. The Signal bar will still display full with H, but nothing will connect. If I'm running a ping it'll just stop and then eventually kick back in with 10000ms or something - Anything else i'm trying to do just plain won't connect. Could understand if I was losing signal but I don't seem to be.
Haven't had a chance to try the sim in my old phone yet to find out whether it's the network or the phone - was just wondering if anyone had experienced anything similar? :S
Ta.
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happening to me with sprint 3g on the unofficial cm 10.2. have to toggle airplane mode, not sure if its a CM thing or a sprint thing since i literally flashed CM the next day i got it lol
still happens
a few cm11 updates and almost a month later its still happening
I just started experiencing this same thing in the last week. Real frustrating part of it (beyond the obvious) is that there is no way to tell this is happening unless you are actively using the network at the moment the signal is lost. So if the phone is in your pocket and not being used, you'll really have no way of knowing whether you are missing important phone calls/text messages simply by looking at the display of the phone. Each time I only notice when I am trying to load a web page and it says I'm not connected to the internet (even though it shows that I have a strong LTE connection). Talked to both Google and T-Mobile about this and both basically pointed their fingers at the other. I'm pretty convinced that the problem is on Google's/LG's end though.
Getting my third RMA in the mail next week. Will likely take them up on their refund offer if this continues. Believe it or not, the intermittent loss of data isn't even the reason I set up the initial RMA (or the reason I sent back the first two RMA's I received).
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
okmijnlp said:
I have this on both Three and GiffGaff in the UK. I also had this problem on my old Galaxy S2, so maybe it's an android problem?
Sent from my Nexus 5 using xda app-developers app
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http://www.androidpolice.com/2014/0...-here-is-what-you-should-expect-to-see-fixed/
Fix for frequent data connection dropouts.
So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
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I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
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If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
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right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
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There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
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It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.
My Nexus 5 frequently loses mobile data connectivity. Its been happening since I purchased it, but the frequency with which it happens has increased since I flashed the M1 snapshot of CM. I've since flashed the second snapshot from early January, but it has not made any difference.
This is the same sim card that ive used with my nexus 4 and my htc one without any problems, and I've made no changes in my wireless carrier.
Does anyone have any thoughts as to why this happens?
Try a different,maybe older, radio. If that doesn't help go back to stock and see if it persists.
sent from my Hammerhead Nexus
Flash the Nexus factory image. If that fixes it, its a problem on CM's side
Sent from my Nexus 5 using XDA Premium 4 mobile app
hi.
i was this problem too, not exaactly the same, but somehow similar. I have 3g connection, the signal bar shows H and somtimes 3G, but the speed is freaking slow, worse than 2g. Initially I thought its something wrong with my phone, been changing ROMS to see if it is the issue, but no. Then I flash the latest baseband / radio, and still doesnt help.
Be reminded I am on 4G plan, but never had any 4g network ( it is not because i'm not in an area with no 4g network )
I was very frustrated and emo at the same time, thinking of RMA the phone, thought it is the radio chip problem.
but then... I called my telco, asking why I'm experiencing slow connection and bla bla, and I don't have 4g network. They keep saying my network is working perfectly, and running normally, I requested them to reset my network connection. They agreed and asked me to turn off the phone for a few minutes then they reset the network for me.
After that, everything is running perfectly.
This was 2 days ago. And guess what, I don't have any 4g connections now again. Stupid telco, I'm going to call them later when i'm free. grrr.
but please make a call to your telco and ask them.
Hope that helps