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Some issues with the infuse

I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated

It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.

[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
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Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.

It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on

[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
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Click to collapse
Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!

I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.

DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
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Click to collapse
Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App

I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?

After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around

[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
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Click to collapse
Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.

Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.

sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?

hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
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Click to collapse
Did you network unlock?

slider2828 said:
Did you network unlock?
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Click to collapse
Yes i did. I tried an other sim card and it works. I think my sim is defective

Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?

Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.

Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.

lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Click to expand...
Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.

As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.

[SOLVED] 3G data connection hiccups.

Hi there,
I'm using Revolution HD 3.6.1 with its radio and relative RIL (which becomes with the rom by default). Obviously I have S-OFFed and rooted.
I'm experiencing some hiccups in 3G data connections. I don't know if it's due to the carrier (Wind Italia) or something in the phone (maybe the radio doesn't support it at all?). I'm in Europe, precisely in Italy.
Maybe should use an european version of radio? Or what?
In detail:
I activate data connection. The phone shows 3G before, and quickly goes in H (HDSPA). Then I use many apps that needs internet connection. Within a short time it goes again in 3G and i have absolutely NO data connections. After a delay of 5-10 sec it goes again in HDSPA and everything works. When it goes again in 3G i have no data, then again H and data working.
What's the problem?
EDIT: Problem solved! See in this post.
P.s.: Sorry for my bad english

I was going to ask about something similar to this, so rather than start a thread I will post it here. I too am running the 3.6.1 with its radio, S-OFF, & rooted.
What I am seeing on boot up is the standard progressive upgrades of data networks (just bars, then 2G, then 3G, finally H). The H only stays for a few seconds then drops to 3G and basically stays like that. However, as soon as I open an internet requiring application, it jumps to show H and typically stays that way as long as a data connection is active. My Speed Test results show its 4G speeds (same as stock ROM and radio) when its showing the H, so obviously its working, I'm just wondering if its intentional that the display only shows 3G? Or maybe its set so the ROM "relaxes" on 3G, but switches to 4G when data is actually being sent/received?
~T.J.

Maybe you used to have a 'background' app updating constantly.
The G, 3G and H usually depends on the signal in your area, the H is usually for high data transfer. If you're not using the internet,downloading anything or updating anything on your phone, then why would you need it on all the time?
3g is usually the norm, so I wouldn't worry!

For my issue, my stock ROM showed me what was available in the areas as I moved around, including showing 4G all the time if I was in a coverage area (which pretty much everywhere around me is). If I moved out of the 4G area for instance, it would drop to show me 3G.
This one just shows 3G all the time, even when I'm in areas I KNOW are 4G; UNTIL I use the data connection, then it switches and shows the H. I know its silly, but I liked actually gauging my providers service by being able to see what kinds of connections were available in various areas.
The fact I have to actually open the browser or run a speed test to see if 4G (H in this case) is available in that area is a little odd to me, why doesn't it just show the connection that's available?
~T.J.

Guys, I found a solution to my problem, googling around. That's awesome.
FYI I'll post here:
1. dial *#*#4636#*#*
2. Go to phone information
3. Toggle ciphering so it's off
4. Turn off radio
5. Turn on radio
6. Toggle ciphering back on
It seems to be working to me. An half hour without hiccups till now.

I have had this problem ever since my hd2 two years ago. I thought it was normal. I'm about to try the fix. If it fixes it you are a life saver.
Sent from my HTC Sensation 4G using XDA App

Aww man same thing. Maybe its supposed to be like this.
Basically for me its for example on the xda app when ill refresh something it will always say processing as soon as the 3g symbol turns to h with both arrows on simutaneously.
Maybe that's how its supposed to be idk.
Sent from my HTC Sensation 4G using XDA App

Glad its not only me!!!! This is a problem. I am in the U.S and i have it also. Ive been trying to figure it out. I have radio 10.15.9035.2_2 and bricked kernel 1.2 i can not figure out if this started happening from when i flashed the lastest radio or when i went with bricked kernel above 0.91 i am still trying to figure it out. *#*# 4636#*#* is only a brief temp fix i know that much. But lets try and put our heads together and get to the bottom of it. Cause its been slowly pissing me off daily. Let me know what you guys hear. And i will keep you updated as well. Please pm me if you here anything on the issue. Thanks!!!!!
Sent from my HTC Sensation Z710e

Xx12thANG3LxX said:
Glad its not only me!!!! This is a problem. I am in the U.S and i have it also. Ive been trying to figure it out. I have radio 10.15.9035.2_2 and bricked kernel 1.2 i can not figure out if this started happening from when i flashed the lastest radio or when i went with bricked kernel above 0.91 i am still trying to figure it out. *#*# 4636#*#* is only a brief temp fix i know that much. But lets try and put our heads together and get to the bottom of it. Cause its been slowly pissing me off daily. Let me know what you guys hear. And i will keep you updated as well. Please pm me if you here anything on the issue. Thanks!!!!!
Sent from my HTC Sensation Z710e
Click to expand...
Click to collapse
Only a brief temp fix? Are you sure?
I'm not having the same problem as before, now. I hope it remains still as it is.

[Q] I have HSDPA service, but 3g refuses to function!

When my phone shows the H symbol for network, it works well, but when I'm not using the network (no traffic), it falls back into 3g and gets stuck on upload. Occasionally, H service will come back, but often it won't. I have found if I turn the screen off, H service is restored.
I have had this problem for months now. I have a i9020a. Currently I have CM9 April 8th nightly installed, using the i9020AUCKJ1 radio. I just got done reverting to the stock build recently released from Google (IMM76D, I think), then upgrading to CM9.
No matter what I've done, nothing has worked:
1. reverting to stock then upgrading to a custom rom (Team-Kang, CyberGR, CM9, etc);
2. trying different radios;
3. opening phone info (*#*#4636#*#*) and changing it to GSM auto PRL as well as setting the band to USA;
4. making sure the APN is correct;
5. restoring the IMEI backup;
Any ideas what the issue could be?

H is 3G. Only active while data is being actively sent/received and it is actually feasible to use in your current area. Also, are you sure it is not only the animation that gets stuck?
Is there an actual problem, though? Is something not working quite right (data, sync, notifications, etc)?

It gets stuck on UMTS:3 (just keeps trying to upload) and won't work again until I turn off the screen and then it will usually revert to HSDPA:9.
Sent from my Nexus S using Tapatalk

chrisnathan1983 said:
It gets stuck on UMTS:3 (just keeps trying to upload) and won't work again until I turn off the screen and then it will usually revert to HSDPA:9.
Sent from my Nexus S using Tapatalk
Click to expand...
Click to collapse
you should download taskiller.. kill all app before you use your internet, i have same problem and always solved with that way..
hope this helping
Sent from my GT-I5500 using Tapatalk

While taskiller certainly kills most running processes, it does nothing to help my network connection.
On a separate note, my roommate has the same phone and his maintains a steady HSDPA:9 connection without ever dropping into a UMTS:3 connection.
Sent from my Xoom using xda premium

chrisnathan1983 said:
While taskiller certainly kills most running processes, it does nothing to help my network connection.
On a separate note, my roommate has the same phone and his maintains a steady HSDPA:9 connection without ever dropping into a UMTS:3 connection.
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
The normal behavior of the phone is to use HSDPA while it's in need(download/upload) , when not in use automatically goes to UMTS:3
What ROM your room mate is using ? model ? radio ? network ?
---------- Post added at 07:43 PM ---------- Previous post was at 07:36 PM ----------
Gasashi said:
you should download taskiller.. kill all app before you use your internet, i have same problem and always solved with that way..
hope this helping
Click to expand...
Click to collapse
You're talking totally rubbish ... Killing apps will not enhance anything and may even slow things down by needing more CPU power to open auto apps again...

I have expereinced the same issues with my 9020a on ATT. Sent phone to Samsung twice, changed SIM cards 4 times. Updated radios, now on 4.0.4 getting about 120 kbps download speeds while my other phone (work phone), iphone4s on att, gets about 5 mbps.
Call att, they credited me my entire months bill and offered a free galaxy note with a 2 year agreement. My thought is that ma' bell is just killing any unlocked phone or there are issues related to "LTE" rollout they wont admit to that is causing a disruption with 3.5G.
Anyways to the OP, you aren't alone. I too hope someon can help!

My roommate is using the same rom, CM9 (nightly from 3/29 though), radio is i9020xxkb3, network is also AT&T with same plan.
Watching the About Phone/Status on his phone, it stays on HSDPA:9.
My returns to UMTS:3 when not in use, but when in this mode, I get no network traffic at all. I will flash upload but will never download anything. Occasionally, H service will be restored, and I will get my network connection back.
Sent from my Nexus S using Tapatalk

He is also using an i9020a
Sent from my Nexus S using Tapatalk

This is a screenshot of what happens. The mobile signal is consistent until I turn the screen on and the something happens.
Sent from my Nexus S using Tapatalk 2

why you're wifi on ?

I don't always turn it off when I go to work. Unless I'm traveling I usually leave it on.
Sent from my Xoom using xda premium

To begin proper troubleshooting turn wifi off while you browseand report back

I experience the same connectivity problems whether I have the wifi off or not.
Sent from my Xoom using xda premium

same problem bro
i am from the Philippines and i'm experiencing the same problem with my i9023. No connection when on "3G", connection resumes when "H" or "E" appears in status bar

I too have this problem it's annoying!!
Sent from my JB AOKP Nexus S

[Q] Nexus S 4G - DATA DROPS

I have been having this problem with both of my Nexus S 4G ever since I got them 2 months ago.
My data drops out frequently and takes a while to get back up. If I have 4G enabled, then I have to manually reconnect it as it will not do it on it's own. This happens inside AND outside. Driving down the road or just standing in one spot.
I've tried all of the radios (basebands) and about 7 different ROMs and versions.
I've refreshed the data profile, PRL, and even tried the roaming Verizon PRL and Hybrid PRL.
Gone back to stock and tried everything from scratch. Still the same problem.
Dallas/Fort Worth Area
Network: Sprint
Baseband: D720SPRKE1
PRL Version: P:40447
I contacted Sprint and they just told me to update the profile & PRL.....
Any suggestions?

I'm not familiar with the CDMA nexus s, but are you able to change APN's? At one point I'd be able to connect to 3g (I have an I9020A), but every minute or so it would drop, so I fixed up the APN's for my carrier.

iv had a few data issues
forcing PRL and account updates has fixed it a couple of times
i'v bought used phones that iv had
to have sprint force update
im on LC1
[altho i cant tell any significant difference here]
and my prl is 61086
[a business account]
im currently on slim
make sure your mobile network
is set to roam
is not set to home only

Am I the only one with this problem? As I'm typing this I lost data but still had 3 bars. I never drop calls but only data.
Help please. This is driving me nuts.
Sent from my Nexus S 4G using xda premium

andrewddickey said:
Am I the only one with this problem?
Click to expand...
Click to collapse
no
i go thru periods of it acting bizarre
try disabling wifi and reboot
this USUALLY fixes mine till wifi is re-enabled
and i drop the sprint connection a few times
riding around
it then fails to re-acquire the IP address.
look in your status and see if you still have an IP
when your data fails
fwiw

I never use Wi-Fi. Ever.
Happens while using both 3G and 4G.
Sent from my Nexus S 4G using xda premium

4G is worthless here...
i dont even bother with the switch
does it do the same thing if you disable 4G?

I almost always have to use 4G (if possible) since 3G speeds are slower than dial-up.
I've tried rebooting and leaving 4G off, and still the same. Even tried going back to Gingerbread.
Sent from my Nexus S 4G using xda premium

andrewddickey said:
I almost always have to use 4G (if possible) since 3G speeds are slower than dial-up.
I've tried rebooting and leaving 4G off, and still the same. Even tried going back to Gingerbread.
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
If going back to GB doesnt help, maybe it is hardware related?
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

This is happening with BOTH of my NS4G.
Possibility that BOTH have hardware defects?

Do a profile and prl update
Hit the thanks button if i helped

R0M CHEF said:
Do a profile and prl update
Hit the thanks button if i helped
Click to expand...
Click to collapse
In the original post, I stated that was one of the things I've done.

have you checked to see if you have an IP address
when data fails?
mine shows "unavailable" when it's wonky
and wont re-aquire till i reboot.
i'v seen this on 2 phones
off and on including on oem 2.3.7
fwiw

andrewddickey said:
Am I the only one with this problem?
Click to expand...
Click to collapse
I have the same problems. From what I understand, its a problem with the hardware. I can confirm that's probably the case, because I've tried many different ROMs (stock, cm, etc...) and they all have the same radio issues (3g/4g and wifi)...

I have an NS4G in the DFW area and haven't seen the issues you're reporting. I'm currently on 4.0.4 with D720SPRLC1 baseband. Maybe I'm just lucky and have a good signal at work and home. It's very rare that I find an area of DFW where I don't get any data signal at all. Not sure what to suggest.

I get random drops too and i hate it. My 3g speeds are fairly good even above 1 mbps. Highest i ever got on 3g was 1.51 mbps

Mine will lose data if I'm in a coverage free area for an extended period of time, when I'm back in range 3g icon will show up just never reconnect. A reboot fixes it

Certain Areas
There are certain areas where I live that data just disappears. Although this is just a network thing I believe. It's weird though when I am driving it's like a 10 second drop and then all is good. Hope you get a solid fix!:victory:

Backup 4g Partition
REMOVED - was a bad idea.

I've actually replaced BOTH of the phones with brand new NS4Gs and they shipped with ICS.
Still the same problem.
This is driving me nuts. I was driving and trying to download Maps for the new phone from the Play Store and it took 6 tries. Kept saying RETRY.
What I've come to believe is happening is:
When 4G connects, 3G disconnects. When 4G drops (which is does frequently), 3G has to reconnect.
***Is there a way to keep 3G "on" in the background while 4G is connected?*** Maybe a way for the radio to transition back and forth?

[Q] Nexus S suddenly lost connection to mobile network (can't call, text, use 3G)

My phone suddenly stopped being able to send/receive texts or calls and can't connect to the 3G network -- doesn't seem to be a SIM card issue because when I popped the SIM into an old flip phone, I could call/text. At first the phone looked as if it had full signal and was connected to 3G, but it wouldn't connect when dialing out and couldn't load any websites. I've since reset it (first a factory reset -- still had the same problem, so I did a hard reset) and now I don't even see any signal on the phone. It would work for a few minutes if I turn it off and turn it back on, but then it would suddenly stop working after a few minutes. Has this ever happened to anyone? Does anyone have a solution? Thanks!

alignment said:
My phone suddenly stopped being able to send/receive texts or calls and can't connect to the 3G network -- doesn't seem to be a SIM card issue because when I popped the SIM into an old flip phone, I could call/text. At first the phone looked as if it had full signal and was connected to 3G, but it wouldn't connect when dialing out and couldn't load any websites. I've since reset it (first a factory reset -- still had the same problem, so I did a hard reset) and now I don't even see any signal on the phone. It would work for a few minutes if I turn it off and turn it back on, but then it would suddenly stop working after a few minutes. Has this ever happened to anyone? Does anyone have a solution? Thanks!
Click to expand...
Click to collapse
Try a new radio...
Sent from my Nexus S using xda premium

Setting.Out said:
Try a new radio...
Sent from my Nexus S using xda premium
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Click to collapse
How do I go about doing that? (and my wifi is working fine -- does that mean the radio is okay...?) Thanks!

alignment said:
How do I go about doing that? (and my wifi is working fine -- does that mean the radio is okay...?) Thanks!
Click to expand...
Click to collapse
Try calling using earphones, their metallic audio jack improve your connection and work as a antenna
Sent from my C6603 using xda premium

network loss in nexus 4
hi , have u resolved your issue because I'm facing the same problem !

check that your phone is showing that you have a baseband and imei number

Yeah, either flash a new radio, or your IMEI number got screwed up somehow and it isn't registering on the network. Let me know if you need links to the Radio forum.

I've got the same problem now, unknown baseband & imei. anyone know how to fix this ?