Hi all,
The external speaker on my G5 doesn't work for notifications and media. Even the touch and lockscreen sounds don't work. But when I'm on my softphone dialling app I have audio through the external speaker. Everything works fine when the headset is connected though. I've rebooted countless times, pulled the battery and even did a factory reset all of which didn't make a difference. I've tried Mobile Uncle but don’t really know how to use all the features properly. I need help desperately because I really like this phone and don't want to go through the pain of returning it under warranty. It seems more of a software than a hardware problem or if it is hardware the only thing I can think is causing it may be a malfunction of the headphone jack (which I've only used twice). PLEASE HELP!
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Hi. I need help badly. I recently bought an XDa2s - which i later on returned because of a financial dispute (another problem/story!). But before this, i had an XDA2.
Since I had used the cd's that came with the XDA2s on the same PC that I was using the XDA2 on, when i tried to sync my XDA2, it picked up some of these files. I stupidly went on to sync, and now when i recieve/make a call, there is no sound on the phone.
It can make/receive calls, but when the other party picks the phone, they cant hear me and i cant hear them.
I then tried to 'upgrade' the ROM using the files on the O2 website, but I encoutered errors during the process. It shows that my ROM is now 1.72WWE but the other programs like fonetik and zip and MMs cant load, and the phone problem still exists.
Please help. Am so desperate!
are you sure it is not a hardware problem?
Have you try to use headphones and see if in this case people can hear you?
Has the earphone socket been used much. Have you tried a hard reset?
SOLVED!
Guys,
Thanks a bunch. It was indeed a hardware problem, more than software. The phone works just fine with the headphone and/or bluetooth!
Any repair centers you know of?
Thanks a million for your support.
I do not think you need a repair center.
I bet - sound dissapeared after you used wired headphones.
If that was a case - it is a known problem (I experienced it couple of times as well)
Just connect / disconnect your wired headphones one more time and it will work.
Hope this will help.
Well, I wouldn't be in as deep of a trouble if this were my phone... But I suggested the Mini to my GF.
Anyway, she was using headset earlier today and after she removed the headset, the phone is stuck in headset mode. Meaning no voice coming thru the phone's earpiece on both incoming and outgoing calls. She tried the headset again and voice is coming thru headset without problem, but once removed, it's still stuck. How do I get the phone out of headset mode please???? Anyone has similar problem before??? Please help!!!
Reply
hey hi ,
There are many ways of fixing this -
1)softreset
2)turn bluetooth off! if you are talking about bluetooth headset
3)where it says enable bluetooth headset on today screen - disable it
These might help you!
Regards
AMD
The socket has probably jammed internally, try insert pull out a few times making sure you pull sharply when removing, if this fails try inserting something slightly smaller and jiggling it about. I have also used a tiny squirt of WD40 which is like an easing oil for rusted or obstinate nuts/bolts/screws, also you can buy a spray called switchgear which is used for electronic components such as volume sliders/switches etc when they become sticky and operate intermittently. This is a well known problem on the xda 2.
Thanks guys, it's not BT and this is after many soft-reset I'll give WD-40 a shot. Thanks again!
I've got exactly the same problem here. My phone is bonded to a BT headset. Forgot to bring the headset and found that no sound, or extremely small volume, was coming out from the phone. Tried soft reset, deleting the bond etc. none of it works.
Would be interested in knowing what's the real underlying cause if anyone finds it out.
Hey Solitary, I'm in HK as well and I think it's a hardward rather than software issue. Coz. if I pull the headset, the normal clicking sounds can be heard from the phone, just not during voice calls, I think the earphone on the phone is somehow dead, looks to me like cold soldering
I'm calling O2 in the morning and demand an exchange, my GF only had this phone since 1/9 and besides this, on the unit we have, the voice quailty is also bad too
Hi, CL55,
You might want to read this:
http://www.coolsmartphone.com/index.php?option=articles&task=viewarticle&artid=58&Itemid=3
It seems it is an old and common problem for smartphones.
I've also read in a Taiwan forum that they have got exactly the same problem in Taiwan for the Dopod818.
But I wonder if it is hardware related. My problem is that I'm stuck in a BT headset mode, and I'd never touched the hardware headset socket. So either I have a different problem than yours or else it seems it's more likely a software problem.
Anyway, do tell us if you manage to solve it.
Can you confirm if you can hear the clicking sound from the buildin speaker now? Only no voice from the earphone, or no clicking sound from the buildin speaker as well? I really suspect I have a different problem
Yes I can hear all other sounds from the speaker loud and clear, except for talking over the phone.
So it seems I've got a BT software (or my BT phone hardware) problem but you've got a Mini hardware problem.
I was listening to some music through my headphones on my jam and I got a call, so i pulled the headphones out of the jack. Once i did that no sound would come out of the speakers, not even after many soft resets. I could still hear sound when i put my headphones back in, but nothing when i took them out. Then i tried making a call and pulling the headphones out of the jack while in the call and that fixed it. It must put the hardware in some bad state if you pull headphones out when there's a call?
i had this problem to but i've fixed it! hard resets doesn't seem to work so i pulled the battery out for a night and my speaker was working again try it!
I tried to do it my self but i failed, thought i'd put it as a challenge for someone if its possible or maybe if someone has already done it and maybe willing to share?
I've bought Logitech H600 headphones and it comes with microphone and a Bluetooth usb connector.
The problem i ran into is weird but i bet many of us would have gone through it before or probably somewhere been fixed but as i am not aware of where about thus thought to make a thread here to share with all.
Microphone & headphones works with computer and doesn't have any problem in making calls through skype and other apps using computer.
The real problem is with the phone..
1: The headset works perfectly it does connect with Phone and plays MEDIA files through headphones without any problem.
BUT!
2: it doesn't direct calls even though it has microphone, where i dont understand why would it work on PC and not on phone even though it does have headphones and microphone, is it possible to work things out for this like writing small script or an app to fix this issue some how?
I'd love to know if any of you guys have ran into this and have problem with this and dont want to lose the beloved headset...
Cheers in advance for all those who reply and try to resolve this issue.
still looking.
Hello there.
Since updating to MM I have the following issue on my Z5: When inserting headphones or an aux cable, the phone switches back and forth between headphones and speaker for a couple of seconds, before finally settling on headphones and playing as it should. This is a problem because I have a Tasker task that relies on headphone detection and now it doesn't work properly.
I had the issue with the small apps after upgrading, so I already did a system reset, which solved the small apps issue, but not the headphones issue.
Already tried disabling SmartConnect and booting in SafeMode. No luck.
There is apparently another person with this issue on the Sony forums, so I'm not the only one.
Anyone know a solution?
Cheers,
Alex
I have the same issue, but only with the aux cable. When I connect my earphone, everything seems to be fine. So I think maybe the phone has some issue with one particular model of aux input? because there are several type of aux plug now.
AlexBardosch said:
Hello there.
Since updating to MM I have the following issue on my Z5: When inserting headphones or an aux cable, the phone switches back and forth between headphones and speaker for a couple of seconds, before finally settling on headphones and playing as it should. This is a problem because I have a Tasker task that relies on headphone detection and now it doesn't work properly.
I had the issue with the small apps after upgrading, so I already did a system reset, which solved the small apps issue, but not the headphones issue.
Already tried disabling SmartConnect and booting in SafeMode. No luck.
There is apparently another person with this issue on the Sony forums, so I'm not the only one.
Anyone know a solution?
Cheers,
Alex
Click to expand...
Click to collapse
im still on lollipop but i had the same issue a couple times were i have headphones plugged in and the speaker would be playing music at the sametime too. kinda wierd so i just restarted my phone and it was fine after that.
xperia z3 said:
im still on lollipop but i had the same issue a couple times were i have headphones plugged in and the speaker would be playing music at the sametime too. kinda wierd so i just restarted my phone and it was fine after that.
Click to expand...
Click to collapse
I have had this problem with other Z series phones but not the Z5 yet.
As reported above my phone when I plug just headphones stereo only (two contact plug) into the phone gives me an ear icon for headphone optimisation and with an automatic headphones actions.
If I plug a headset in (three contact plug) I get additional headset options, plus automatic headset actions.
My guess is you have a conflict with the Sony built in functionality and the Takser task you mention.
@xperia z3 I have only had this happen previously if my headphone hadn't fully located in the headphones jack
So, how can this be fixed?
GeramanX said:
So, how can this be fixed?
Click to expand...
Click to collapse
my guess would be try to disable any apps trying to hijack the sonys built in process and see if that fixes the issue
danw_oz said:
my guess would be try to disable any apps trying to hijack the sonys built in process and see if that fixes the issue
Click to expand...
Click to collapse
I have done a system repair through PC Companion and the problem is still there, on a fresh setup, with no 3rd party apps. I'll wait a while to see if there's an update that might fix this, if not I'll have to send the phone in. Luckily I bought it in late December, so I have still time to use my warranty.
Edit: Oh, and the issue with the small apps is still there, I have found out that it's caused by active accessibility settings, in my case tasker, but others have that same problem with other apps.
i'm dealing with the same exact thing. i did a factory reset, and it still persists. at first i thought it was hardware, then i installed soundabout. when i force output through wired headset they work fine leading me to believe this is software related. really frustrating, not sure what else to do.
Hi you all, I have a non common bluetooth problem. My S6 is running Xtrestolite with android 6.0. My phone can connect BT to my cars, my earset and my soundbar to play music and it work well even on my earset. BUT, nothing for voice call, the call connect and silence for everyone. There is no voice at all, but BT is connected, and all infos on my cars radio like timer, mute and others work well ( okay mute cannot be more muted ). So I tried 1/8 headset for music it works, did not try yet one with a mic, but I'll do it ASAP. I tried to reprogram with odin default OS, with factory settings, and that way force all components to be re-write ( Bootloader, Radio , etc ), issue still present !!! Try to clean micro usb connector, nothing !! Try to clean audio jack, but wasn't really sure if it was well cleaned.
Do anybody here have an idea of what I could try, test or do to eliminates possibilities ??
I am thinking that maybe some corosion could be in the audiojack, somewhere and let the phone think that there is an audio jack connected, and then sent the voice to it...but how it could be tested before to try to open the phone to clean it properly and risk to damaged the LCD ???
Thank a lot for all of your advices