I am having trouble with my Galaxy S3 (SCH-I535), mainly the touchscreen does not respond to input, but still has a display. This all came about after I tried rooting and updating the ROM. I was able to successfully root and unlock bootloader, but then I tried doing a system update via the Stock ROM and upon a restart my touchscreen stopped working. I tried a factory reset from stock recovery and now I am stuck on the the screen that says Language selection English, Espanol, and some other languages. The 2 soft keys on either side of the home button respond to touch (make a noise and light up the screen, but do nothing for the screen I am on). Volume rocker works fine, I just cant move forward in the screen!! Like I said, I am able to get into stock recovery, as well as ODIN.
I bought this phone on eBay and just got it activated this past Thursday. Samsung told me the phone is out of warranty. The ebay seller said it came from Amazon and might have a receipt, but I'm not sure if that would even help anything. Can someone tell me what my options are in this situation? Screen replacement? Soft brick?
Thanks!
Anyone?
Bump
Any help is most appreciated...thanks!
I would Odin back to stock. Sounds like you updated to 4.3 so just Odin to 4.3 and factory reset after. If that does not fix it then it's a hardware problem. Do you have a warranty?
Sent from my SCH-I535 using Tapatalk
Galaxy S3 touchscreen not working
Sandman-007 said:
I would Odin back to stock. Sounds like you updated to 4.3 so just Odin to 4.3 and factory reset after. If that does not fix it then it's a hardware problem. Do you have a warranty?
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
I'll try that, thanks!
No warranty...bought off eBay from a regular auction, not an agent or licensed retailer.
Still bricked...
Sandman-007 said:
I would Odin back to stock. Sounds like you updated to 4.3 so just Odin to 4.3 and factory reset after. If that does not fix it then it's a hardware problem. Do you have a warranty?
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
ODIN'd to the 4.3 file in this thread http://forum.xda-developers.com/showthread.php?t=2586319 and did a factory reset, still no screen response. Looks like a hardware issue after all. I think I am at 4.3, though because the menu background looks different and so was the bootup splash.
pinto4598 said:
ODIN'd to the 4.3 file in this thread http://forum.xda-developers.com/showthread.php?t=2586319 and did a factory reset, still no screen response. Looks like a hardware issue after all. I think I am at 4.3, though because the menu background looks different and so was the bootup splash.
Click to expand...
Click to collapse
Sounds like it. Sorry bud.
Sent from my SCH-I535 using Tapatalk
How severe a hardware issue?
So I definitely have a hardware issue, but is there anyway to determine how severe (read: costly) the issue is? If I'm looking at a simple screen replacement that is under $50 I might consider, but if we are talking a digitizer that is the cost of what I paid, then fugggetaboutitttt
Any way to determine this?
pinto4598 said:
So I definitely have a hardware issue, but is there anyway to determine how severe (read: costly) the issue is? If I'm looking at a simple screen replacement that is under $50 I might consider, but if we are talking a digitizer that is the cost of what I paid, then fugggetaboutitttt
Any way to determine this?
Click to expand...
Click to collapse
It's either the LCD or Digitizer. Definitely not the glass. If you get the whole Assembly (LCD and Digitizer) its around $130 just for the part. Your call. The glass panel is only $10 but your issue is the digitizer. Might be mobo (maybe).
This link include the the glass panel too but it's only worth $10. So LCD+Digitizer=$120
http://www.amazon.com/gp/aw/d/B00D5Y42LQ
Sent from my SCH-I535 using Tapatalk
Related
I bought my captivate on release day and have been fairly happy with it so far. I am currently running phoenix 4.5 and have been for a quite a while.
So with that said. I've noticed an odd problem when playing with my phone, it seems the search soft button is being pressed by nothing somewhat randomly(when I'm not even touching the phone). It's rather annoying and I am wondering if I may need to return the phone. anyone have opinions on this?
I had the same issue, ended up calling ATT and returning it. They'll have you do a factory reset and call back in a few days to see if that fixes it....which it won't. Basically, it's up to you if you can live with it or not. Was annoying me enough to get replaced.
uhg, how do I go about getting it replaced? can i take it into the store after i put it back to stock?
mtrsttr said:
can i take it into the store after i put it back to stock?
Click to expand...
Click to collapse
why wouldn't that work?
Sent from my SAMSUNG-SGH-I897 using XDA App
dwanhala said:
I had the same issue, ended up calling ATT and returning it. They'll have you do a factory reset and call back in a few days to see if that fixes it....which it won't. Basically, it's up to you if you can live with it or not. Was annoying me enough to get replaced.
Click to expand...
Click to collapse
mtrsttr said:
uhg, how do I go about getting it replaced? can i take it into the store after i put it back to stock?
Click to expand...
Click to collapse
flash to stock if you rooted or romed it. hell flash to stock just for privacy!
call them, get them to OK the replacement. then flash stock and return
alright, thanks.
I didn't have a store nearby so I had to call and have them send me one. When I got the replacement, I flashed back to stock and did a master clear before sending it back.
Has anyone figured out the problem behind the search button ghosting? I've recently noticed this more often with official 2.2 opposed to 2.1 stock. Though it still happened on both.
Jmurph3 said:
Has anyone figured out the problem behind the search button ghosting? I've recently noticed this more often with official 2.2 opposed to 2.1 stock. Though it still happened on both.
Click to expand...
Click to collapse
I would assume a hardware problem telling the phone that the button is being pressed,
Did anyone who had this problem have the search button dim when it was "ghost pressed"
Do you have any kind of case on the phone. I found that one of my crystal skin gel cases wrapped around the bottom a little far and caused some random soft key presses. Just my experience.
I have this problem randomly, but don't really want a refurb unit. It seems to happen in spurts, like 10 times in a few hours and then won't do it again for a week. Random. I learned my lesson though and won't buy another Samsung phone again. GPS has never worked for me and that's a real sore spot.
Sent from my SAMSUNG-SGH-I897 using XDA App
okay, so the tittle says it itself. but the normal screen works. :\ is the keys that don't do anything. "home, Back, search and menu" everything works flawlessly, but this keys just wont respond. the light turns on every time i touch the screen but when i touch any of the bottom keys. it just doesn't do anything. any one have any suggestions? that could help me .. ive done factory resets twice and the hard reset also. would flashing a rom fix this problem?
Doesn't hurt to try. Do a backup and re flash rom or a different rom if problem is consistent than it might be hardware
Sent from my LG-P999
Thanks for your quick reply tomorrow morning i'll do that. I have to figure out,how to flash a rom. I have not yetrooted the phone or Flashed any rom. If flashing rooms don't work, would replacing the screen, lens or digitizer do anything??
Sent from my MB525 using XDA
Forgot to mention, did you try rebooting and/or hard reset?? Well before you start messing with it, is it still under warranty? If so send it in. Wait till tomorrow like you said maybe another person might have a better answer. If you haven't rooted your phone then you should Imo. Best thing a g2x can get is a custom rom! You will be very impressed. It may be
Sent from my LG-P999
i think i mentioned it on the first post. yes i have done a hard reset and I've done the "pull out the battery, take the sim card out and the Sd card and just turn it on with just the battery. and i believe is not. this phone has been around for a while and like i said is my friends. I wouldn't know if it is but I'll ask him when i get a chance.
It may be the digitizer I don't know for sure I'll actually do some research cause kinda interesting...
I want to go with you needing a new digitizer.
if not find an ICS launcher type thing it'll put the onscreen keys lol. I couldn't much especially on either the G2X nor European variant O2X... and I got bored reading about people spilling water, so make sure it doesn't have water damage other then that... new digitizer.
any suggestion would be appreciated!! I'm sure this phone is not under warranty, so replacing the digitizer wouldn't be a problem for me. at this moment I'm installing ClockworkMod, do any of you know which Rom is the best, as of in "stable/No Problems/Fast"?
Edit: Just Flashed CM7.1.0.1 to my phone and no luck at all. seems like I'm going to have to buy a new digitizer. Hopefully that solves the problem.
You can use the app, Button Saviour.
Sent from my LG-P999 using Tapatalk 2 Beta-5
dw9906 said:
You can use the app, Button Saviour.
Sent from my LG-P999 using Tapatalk 2 Beta-5
Click to expand...
Click to collapse
I saw after Googling the issue,
that it was for rooted phones only, so I didn't say anything lol.
Sent from my LG-P999 using xda premium
my phone is rooted, lol I just installed CM7 on this phone so I will try that app, its only temporary though, until I get the digitizer of course thank you everyone for all your help.
MxFallen said:
my phone is rooted, lol I just installed CM7 on this phone so I will try that app, its only temporary though, until I get the digitizer of course thank you everyone for all your help.
Click to expand...
Click to collapse
Let us know if after the digitizer if it fixed it.
Sent from my LG-P999 using xda premium
Well the manufacturer I bought it from is in china and I live in the states so its going to take a few weeks to get here. But as soon as I replace the old digitizer with the new one I will post the results here.
Sent from my MB525 using XDA
MxFallen said:
Well the manufacturer I bought it from is in china and I live in the states so its going to take a few weeks to get here. But as soon as I replace the old digitizer with the new one I will post the results here.
Sent from my MB525 using XDA
Click to expand...
Click to collapse
While you're at it, may as well make a video/pic tutorial.
I know the aokp ICS rom has a navigation bar that puts a Home, Back, and Menu button on the screen for people that don't have physical buttons. I'm not sure if other ICS roms for the g2x keep this feature. This may work as a temp solution until your new digitiser arrives.
r4d14n7 said:
While you're at it, may as well make a video/pic tutorial.
Click to expand...
Click to collapse
There are plenty of videos/tutorials how to open the phone and replace the digitizer on YouTube.
@linelock, Thanks for your suggestion. but sadly the phone's digitizer/screen got cracked somehow while it was in my backpack, :\ so now I'm just waiting for the one I ordered since the touchscreen doesn't work at all... For now I'm just using this defy..
Sent from my MB525 using XDA
As far as I know, manufacturer warranties is 1 year, depending on when the phone was first sold...don't know if you'd go that way. I don't think it applies to secondhand phones, but some have tried it and it worked.
As far as tutorials on youtube, I found this was the most comprehensive.
http://www.youtube.com/watch?v=-rXX7Rm4gnA
Tempted to make a white g2x...
digitizer came in just a few hours ago, i managed to replace it and now everything works!!! I AM HAPPY!!!. so to answer some Users questions, yes replacing the digitizer did fix the Issue!!
I got the 4.3 OTA update on 12.26.13, and was obviously excited. Sadly, whenever I remove the device from a charger and turn the screen off (not exactly a rare combination), the device will vibrate twice and reboot.
Things I've tried:
- Swapping out the battery
- Rebooting into safe mode
- Wiping Dalvik cache
- Factory data reset
- Factory data reset again
I spoke to Verizon, and they were of no use. They transferred me to Samsung, who said that my device is out of warranty, therefore I would have to pay for a repair. Really? From a software update while sitting on the nightstand? My argument fell on deaf ears.
I've already told them to eff off, and if I'm going to have to pay out of pocket to buy a new phone, I'm getting a N5 and going to ATT. Well, that's present tense now. Anyway, I'd love to fix the device to have it as a spare wifi device while traveling or to sell. Thoughts?
Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app
Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.
5ft24 said:
Plug it into the PC and run the installer that pops up. It will reload the 4.3 update and repair any issues.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
What installer? I've never seen one before. I have it in USB debugging right now, as I rooted it yesterday in attempt to try to resolve the issue.
0331 said:
Hi Chatham7, were you rooted or 100% stock before taking the update? Did you have a custom rom or recovery before the update?
Sent from my Last Ever Samsung Device.
Click to expand...
Click to collapse
100% stock with no modifications before the update.
If you prefer odin you can get the official tar now http://forum.xda-developers.com/showthread.php?t=2586319
Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.
chatham7 said:
Thanks, guys. I was able to re-install the update after some massaging of drivers and various other annoying hardware tweaks. However, it hasn't resolved the issue. My initial thought was that it was a hardware issue, but a hardware issue the very second after getting the 4.3 update? Just too coincidental for me.
Click to expand...
Click to collapse
It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2
BadUsername said:
It has to be hardware if you're 100% stock, your phone just isn't playing nice with the new update.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Agreed, sorry I wasn't being clear. I meant that it couldn't be a device issue caused by me (as Samsung and Verizon are implying), but rather a hardware compatibility with the new update. Their knee-jerk solution to everything is to use warranty and insurance. I'm not buying insurance to protect myself against them sending me software updates that will ruin my device. That's like paying protection money to the mob so that you don't get robbed.
About a week and a half ago I got water into my GS3 and it ruined the OLED panel. It was a relatively slow process, and I was able to use it up until most of the screen turned black (touch still functioning properly). I ordered a new Screen Assembly which included the frame, OLED panel, digitizer, and glass as ONE unit, pre-assembled.
Upon taking the broken phone apart and re-assembling it into the new frame/screen, the phone hangs for a long time on the "Samsung Galaxy SIII" with Cyanogenmod Cid character, but finally boots, however the touch screen is unresponsive.
All hardware buttons work, and the capacitive buttons work as well (back and menu), it is only the touchscreen that doesn't function, but it looks beautiful!
is this a digitizer issue (faulty hardware sent to me)? It seems as if the phone is trying to communicate with the digitizer or some other hardware, gets stuck in that loop because it can't detect it, times out, and then finishes booting.
I tried re-flashing CM to see if it was a kernel error or something of the likes, but the issue persists.
Any Ideas? Thank you so much in advance.
XdrummerXboy said:
About a week and a half ago I got water into my GS3 and it ruined the OLED panel. It was a relatively slow process, and I was able to use it up until most of the screen turned black (touch still functioning properly). I ordered a new Screen Assembly which included the frame, OLED panel, digitizer, and glass as ONE unit, pre-assembled.
Upon taking the broken phone apart and re-assembling it into the new frame/screen, the phone hangs for a long time on the "Samsung Galaxy SIII" with Cyanogenmod Cid character, but finally boots, however the touch screen is unresponsive.
All hardware buttons work, and the capacitive buttons work as well (back and menu), it is only the touchscreen that doesn't function, but it looks beautiful!
is this a digitizer issue (faulty hardware sent to me)? It seems as if the phone is trying to communicate with the digitizer or some other hardware, gets stuck in that loop because it can't detect it, times out, and then finishes booting.
I tried re-flashing CM to see if it was a kernel error or something of the likes, but the issue persists.
Any Ideas? Thank you so much in advance.
Click to expand...
Click to collapse
Only way to tell if it's a hardware issue is to go completely to stock. If you can't get it to work at that point then something is wrong. Could be a broken digitizer, or could be a problem with the connection to the board.
I would try to make sure your connection is solid and you didn't miss anything. But I'd say going back to stock is a necessity. Just make sure you Odin a 4.1.2 image, and if your screen still doesn't work then pull the battery so it can't update, then decide where to go from there.
BadUsername said:
Only way to tell if it's a hardware issue is to go completely to stock. If you can't get it to work at that point then something is wrong. Could be a broken digitizer, or could be a problem with the connection to the board.
I would try to make sure your connection is solid and you didn't miss anything. But I'd say going back to stock is a necessity. Just make sure you Odin a 4.1.2 image, and if your screen still doesn't work then pull the battery so it can't update, then decide where to go from there.
Click to expand...
Click to collapse
Thanks for the input, I appreciate it!
I have double- and triple-checked the connections. So what exactly would Odin-ing back to stock get me? The software/firmware worked flawlessly beforehand, so wouldn't that eliminate the possibility of software/firmware issues on my device?
XdrummerXboy said:
Thanks for the input, I appreciate it!
I have double- and triple-checked the connections. So what exactly would Odin-ing back to stock get me? The software/firmware worked flawlessly beforehand, so wouldn't that eliminate the possibility of software/firmware issues on my device?
Click to expand...
Click to collapse
Theoretically yes, but if you go back to stock you'll know for sure. If the digitizer isn't working anyway you have nothing to lose. If everything is completely stock then you know for sure it isn't software related and it has to be the digitizer.
Okay thank you, I appreciate your help!
Sent from my ASUS Transformer Pad TF700T using XDA Free mobile app
BadUsername said:
Theoretically yes, but if you go back to stock you'll know for sure. If the digitizer isn't working anyway you have nothing to lose. If everything is completely stock then you know for sure it isn't software related and it has to be the digitizer.
Click to expand...
Click to collapse
Sorry for reviving my dead thread and noob questions, but I'm still having issues.
My phone is perfect except for the screen doesn't recognize touches, although all buttons and capacitive buttons work well.
I am currently running CM11 using clockworkmod recovery, and I want to return to rooted stock, as you mentioned.
I am wondering if the firmware for the display is not present, since it is a new display (entire assembly, including frame).
How would I go about returning to stock rooted, and flashing as much stock firmware as possible to hopefully ensure that the display firmware is flashed?
As a side question, does the MF1 firmware AiO include things like display firmware? I flashed that with no result, so is flashing back to stock pointless?
I would like a 4.1 Stock ROM or whatever DOES NOT have Knox, so that I at least have the option to go back to CM if I wish if I sort out the issues.
Thank you all so much
XdrummerXboy said:
Sorry for reviving my dead thread and noob questions, but I'm still having issues.
My phone is perfect except for the screen doesn't recognize touches, although all buttons and capacitive buttons work well.
I am currently running CM11 using clockworkmod recovery, and I want to return to rooted stock, as you mentioned.
I am wondering if the firmware for the display is not present, since it is a new display (entire assembly, including frame).
How would I go about returning to stock rooted, and flashing as much stock firmware as possible to hopefully ensure that the display firmware is flashed?
As a side question, does the MF1 firmware AiO include things like display firmware? I flashed that with no result, so is flashing back to stock pointless?
I would like a 4.1 Stock ROM or whatever DOES NOT have Knox, so that I at least have the option to go back to CM if I wish if I sort out the issues.
Thank you all so much
Click to expand...
Click to collapse
I'm almost sure Knox wasn't added until 4.3 ML1
From my Wicked S3 on SOKP
ShapesBlue said:
I'm almost sure Knox wasn't added until 4.3 ML1
From my Wicked S3 on SOKP
Click to expand...
Click to collapse
Yeah, I think you're right
So anything Stock that will allow me to still have an unlocked bootloader when I'm done with it would be great!
4.0 - 4.2
XdrummerXboy said:
Yeah, I think you're right
So anything Stock that will allow me to still have an unlocked bootloader when I'm done with it would be great!
4.0 - 4.2
Click to expand...
Click to collapse
Correct. Custom roms will work just stay away from anything in the development forums that says BL LOCKED or any variation of that
From my Wicked S3 on SOKP
ShapesBlue said:
Correct. Custom roms will work just stay away from anything in the development forums that says BL LOCKED or any variation of that
From my Wicked S3 on SOKP
Click to expand...
Click to collapse
But to solve my issue I need the stock firmware, which means stock (and rooted) ROM. Is there a forum for that in the development section or where could I get my hands on it?
Thanks!
XdrummerXboy said:
But to solve my issue I need the stock firmware, which means stock (and rooted) ROM. Is there a forum for that in the development section or where could I get my hands on it?
Thanks!
Click to expand...
Click to collapse
I'm assuming you mean 4.1.2?
Edit: I found it, I don't know if the links work though. http://forum.xda-developers.com/showthread.php?t=2178482
From my Wicked S3 on SOKP
ShapesBlue said:
I'm assuming you mean 4.1.2?
Edit: I found it, I don't know if the links work though. http://forum.xda-developers.com/showthread.php?t=2178482
From my Wicked S3 on SOKP
Click to expand...
Click to collapse
That was the right thread, the links were dead but took me to the right website, where I found this under archived devices:
http://www.scottsroms.com/downloads.php?do=file&id=511
Stock rooted 4.3 WITHOUT Knox, meant for people who haven't locked their device.
EDIT:
Just flashed, and WAHOOO Touch screen works well!
Thank you all so very much!
Just got the phone ,stock att, I already did factory reset it doesn't show 2nd screen when main off but the shortcuts still work(flashlight camera etc..). Could it be that it is super dim, anyway to change that ? It works normal with main screen on. I am on latest att update. I looked everywhere and didn't see anyone with similar issue that didn't get fixed by factory reset. Phone is unlocked also. Any ideas ?
Could you give a little more information about your problem?
The phone has a sensor that detects when you have a flip cover on and shuts off the second screen until you open it, so it could be there's something in front of it.
Another thing you can try is disabling Quick Cover in the settings if you don't have the official LG cover.
Sent from my LG-H900 using Tapatalk
Inquisitor956 said:
Could you give a little more information about your problem?
The phone has a sensor that detects when you have a flip cover on and shuts off the second screen until you open it, so it could be there's something in front of it.
Another thing you can try is disabling Quick Cover in the settings if you don't have the official LG cover.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
I tested that sensor with aida64 it seems to be working fine when I put my hand in front of it, also it doesn't show anything in front of it otherwise. I disabled the quick cover option and enabled it doesn't work either way. One thing I noticed that if I use quick cover case and open and close really fast I can see the 2nd screen being on for split second and then it goes black even though the shortcuts are still there.
aim1999x said:
I tested that sensor with aida64 it seems to be working fine when I put my hand in front of it, also it doesn't show anything in front of it otherwise. I disabled the quick cover option and enabled it doesn't work either way. One thing I noticed that if I use quick cover case and open and close really fast I can see the 2nd screen being on for split second and then it goes black even though the shortcuts are still there.
Click to expand...
Click to collapse
Ok. One last thing you should try is to go into settings, Second Screen, and toggle the two options in there. One should be for when the main screen is on, another for when it is off. Switch both of them off, then on, and restart the phone. If that doesn't work, perhaps there's something wrong with the screen.
Sent from my LG-H900 using Tapatalk
Inquisitor956 said:
Ok. One last thing you should try is to go into settings, Second Screen, and toggle the two options in there. One should be for when the main screen is on, another for when it is off. Switch both of them off, then on, and restart the phone. If that doesn't work, perhaps there's something wrong with the screen.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
Yeah did that, no difference.
aim1999x said:
Yeah did that, no difference.
Click to expand...
Click to collapse
Could you post an example of what exactly is happening? The second screen does have some issues, mainly light bleed, but that's something that is inevitable due to the manufacturing process. It could be a problem with the backlight, because as far as I know, the screens are independent and don't utilize the same backlight.
Sent from my LG-H900 using Tapatalk
Inquisitor956 said:
Could you post an example of what exactly is happening? The second screen does have some issues, mainly light bleed, but that's something that is inevitable due to the manufacturing process. It could be a problem with the backlight, because as far as I know, the screens are independent and don't utilize the same backlight.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
https://youtu.be/7XpASoy91dE
See the video.
aim1999x said:
https://youtu.be/7XpASoy91dE
See the video.
Click to expand...
Click to collapse
I see now. Does the signature show up or do neither of the options work?
I am not sure, but you could also try manually setting your clock and weather settings as well. It is definitely something software side.
Sent from my LG-H900 using Tapatalk
Inquisitor956 said:
I see now. Does the signature show up or do neither of the options work?
I am not sure, but you could also try manually setting your clock and weather settings as well. It is definitely something software side.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
Neither option work. Though like I said even though screen is dark if I swipe it to the left with main screen off the shortcuts do work. I want to think this is software issue, but then factory reset should have fixed it. With smart cover it will stay on for half a second and then go dark.
aim1999x said:
Neither option work. Though like I said even though screen is dark if I swipe it to the left with main screen off the shortcuts do work. I want to think this is software issue, but then factory reset should have fixed it. With smart cover it will stay on for half a second and then go dark.
Click to expand...
Click to collapse
Believe me, factory resetting a phone can fix many issues, but if 8ts a bug in the ROM itself, it won't fix that. It is a very strange issue, I admit. I don't know if the phone has a separate backlight for ambient display, but if the screen works when the device is unlocked, it should work when it is off.
My best recommendation for you is to exchange the phone if still under warranty. If you cannot do that, then perhaps try flashing another stock AT&T Rom. If you are unable to do that, then your best bet is to keep fiddling with settings to see if it gets fixed or not.
Sent from my LG-H900 using Tapatalk
Inquisitor956 said:
Believe me, factory resetting a phone can fix many issues, but if 8ts a bug in the ROM itself, it won't fix that. It is a very strange issue, I admit. I don't know if the phone has a separate backlight for ambient display, but if the screen works when the device is unlocked, it should work when it is off.
My best recommendation for you is to exchange the phone if still under warranty. If you cannot do that, then perhaps try flashing another stock AT&T Rom. If you are unable to do that, then your best bet is to keep fiddling with settings to see if it gets fixed or not.
Sent from my LG-H900 using Tapatalk
Click to expand...
Click to collapse
I did buy it on swappa. I do have the receipt from the person that bought it at att store (it was bought in december last year) however I am on cricket. I doubt att will help me. I may need to send it to LG as last resort. I was just hoping there is something else I can do. Could you point to a good guide regarding flashing a stock rom ? I haven't flashed anything in a while
aim1999x said:
I did buy it on swappa. I do have the receipt from the person that bought it at att store (it was bought in december last year) however I am on cricket. I doubt att will help me. I may need to send it to LG as last resort. I was just hoping there is something else I can do. Could you point to a good guide regarding flashing a stock rom ? I haven't flashed anything in a while
Click to expand...
Click to collapse
http://forum.xda-developers.com/lg-v10/general/guide-lg-v10-stock-firmware-to-stock-t3224170
I used this guide a quite some time ago when I was removing a rooted FW. I hope this can help.
I sent the phone to LG and they "repaired" it. They friggin replaced the lcd and obviously didn't test for the issue. It is still there. Question is should I return it again or should I try flashing it myself ?
aim1999x said:
I sent the phone to LG and they "repaired" it. They friggin replaced the lcd and obviously didn't test for the issue. It is still there. Question is should I return it again or should I try flashing it myself ?
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Well, I flashed latest stock firmware using LGUP refurbish option and it didn't fix it. Does anyone have any other ideas ?
Well, I can tell you from experience that whomever received your device for repair probably didn't get all the information. He or she was probably told that there were issues with the screen and to just replace it, without anything else. This is what happens when you have a third party that doesn't understand much about the technology or the devices themselves transferring information between two points.
I can honestly tell you that if swapping out the display didn't fix your issue, there's not much to do about it. It's a shame though, because this is a great phone, and besides battery life, LG nailed pretty much every aspect of what a great phone is. I think your best best is to contact the original owner and notify them of the issue and work something out. Other than that, you can either keep using the device like it or switch to another phone.
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