Google Play Music Issues, HELP!!! - Nexus 5 Q&A, Help & Troubleshooting

I'm trying to ditch my iPhone, but since I rely on iTunes this seemed impossible to accomplish until I discovered Google Play Music. So I uploaded all my 8,000 songs to the server, no issues.
I rely very heavily on playlists (I have 600+ playlists in iTunes). My playlists also uploaded, but they are blank!!!
When I go to the web player site, the playlists are all blank. And my Nexus 5 device playlists are also blank. Here's what's odd: the playlists on my Xperia Z1 are all full and in perfect order. What gives?!
I deleted my library from Google Play Music and deleted my playlists manually, one by one which was quite painful, and uploaded everything again same result.
Anyone run into this issue or have helpful suggestions? I have already tried everything Google support suggested to no vail, so I turn to the experts

I'm having the same exact problem. Which OS are you running? It might have something to do with that. I'm using a Mac running OSX Mavericks. I hope someone can find a solution. Other research I have done suggests this problem has been occurring for quite some time. If you refer to my link below it shows a similar thread dating from years past. Some of the replies mention the same problem. Unfortunately for now they all seem to be a dead end.
http://androidforums.com/android-media/512896-google-music-wont-let-me-upload.html#post6458599
ssindi said:
I'm trying to ditch my iPhone, but since I rely on iTunes this seemed impossible to accomplish until I discovered Google Play Music. So I uploaded all my 8,000 songs to the server, no issues.
I rely very heavily on playlists (I have 600+ playlists in iTunes). My playlists also uploaded, but they are blank!!!
When I go to the web player site, the playlists are all blank. And my Nexus 5 device playlists are also blank. Here's what's odd: the playlists on my Xperia Z1 are all full and in perfect order. What gives?!
I deleted my library from Google Play Music and deleted my playlists manually, one by one which was quite painful, and uploaded everything again same result.
Anyone run into this issue or have helpful suggestions? I have already tried everything Google support suggested to no vail, so I turn to the experts
Click to expand...
Click to collapse

Very interesting, that post was created almost two years ago and still no fix?! How typical of Google, let's just push out semi finished work, and then ignore reported bugs...
jmshupin said:
I'm having the same exact problem. Which OS are you running? It might have something to do with that. I'm using a Mac running OSX Mavericks. I hope someone can find a solution. Other research I have done suggests this problem has been occurring for quite some time. If you refer to my link below it shows a similar thread dating from years past. Some of the replies mention the same problem. Unfortunately for now they all seem to be a dead end.
Click to expand...
Click to collapse

'Smart' playlists are incompatible...only 'dumb' playlists from iTunes are supported.

wideasleep1 said:
'Smart' playlists are incompatible...only 'dumb' playlists from iTunes are supported.
Click to expand...
Click to collapse
My playlists are all dumb, save the few created by iTunes!

ssindi said:
My playlists are all dumb, save the few created by iTunes!
Click to expand...
Click to collapse
I *think* you can re-upload using 'playlists' rather than folder...have you tried that?

Hmm, you can "upload" playlists? I always thought they have to be created manually....

ykphuah said:
Hmm, you can "upload" playlists? I always thought they have to be created manually....
Click to expand...
Click to collapse
Well...they have to match the collection format in both locations, or they're invalid. Still...try to import Google Music playlists to iTunes and watch all hell break loose. Thankfully i have managed to avoid that abomination bloatware and never bought or owned anything Apple.
Sent from my Nexus 5 using Tapatalk

When you say they have to match the collection format, what exactly do you mean? Is there anyway to verify if the formats are matched or mismatched? Obviously my guess is they are somehow mismatched if it isn't working properly. Do you have any suggestions?
wideasleep1 said:
Well...they have to match the collection format in both locations, or they're invalid. Still...try to import Google Music playlists to iTunes and watch all hell break loose. Thankfully i have managed to avoid that abomination bloatware and never bought or owned anything Apple.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse

You have to open a playlist file in Notepad and look at the path. A good playlist editor will allow you to save the playlist file as 'relative'.
Sent from my Nexus 5 using Tapatalk

wideasleep1 said:
You have to open a playlist file in Notepad and look at the path. A good playlist editor will allow you to save the playlist file as 'relative'.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks, I'll give it a try
Sent from my SCH-I545 using Tapatalk

Google Play Music iTunes Empty or Blank Playlist Issue Fixed!
Alright, So after a stroke of luck, I've managed to solve the blank playlist issue, at least on my device (2010 Macbook Pro running OSX Mavericks)
The steps are not complicated, there are just a lot of them, also scroll to the bottom to see a short cut that might work before going through all the steps.
The apps I used:
AppCleaner
Can be found here: http://www.freemacsoft.net/appcleaner/
or here: http://download.cnet.com/AppCleaner/3000-2248_4-10867510.html
(watch out for CNET's bloatware, do the custom installation of their downloader and un-click all the add-ons)
So here's what I did:
**Deleted all of my iTunes playlists from Google Play Music using the Web Browser Interface
**Exited out of Google Play Music Manager and used AppCleaner to search for and move all the related files to the trash
(Related files being):
​MusicManager app located at /Applications/MusicManager.app
​com.google.musicmanager.plist located at ~/Library/Preferences/com.google.musicmanager.plist
​MusicManger folder located at ~/Library/Logs/MusicManager
**Note, it might be hard to delete the app if it is still in use for some reason, to delete it use the "Secure Empty Trash" in the finder menu**
***Reboot the Computer***
***Before attempting the following steps involving iTunes files, it is important to know that this will reset your iTunes and all devices linked to it. More information can be found here: http://support.apple.com/kb/ht1451
Go into the iTunes music folder on your computer (iTunes must be closed):
**Take the iTunes Music Library.xml and put it on your desktop, put the iTunes Library.itl in the trash (do not get these confused!)
**Reopen iTunes (all of your playlists will be gone, most of your music will be gone), and import the iTunes Music Library.xml back into iTunes using the Import Playlist Feature
**Let iTunes do its thing, this could take a while depending on how much music you have
***Finally, reinstall Google Play Music manager, select the iTunes music folder (or where ever you keep your music) and Voila! your playlists should sync when google play music finishes uploading your library. Uploading should only take a few hours or less since Music Manager is just verifying songs instead of uploading them.
Possible, Unverified Shortcut:
I realize the above steps are long, but after completing them everything worked again. If I had to guess, the source of the problem lies in one of two spots, the com.google.musicmanager.plist file, or the iTunes Music Library.xml file. If you don't feel up to completing all the steps above, I might suggest:
1.) Uninstall Google Play Music Manager, find and delete the com.google.musicmanager.plist file, then reinstall
2.) Exit out of Google Play Music Manager, complete the iTunes steps listed above, reopen Google Play Music Manger
3.) Try to complete the steps listed by wideasleep1 in the previous post
If you are running a windows computer, the steps should be similar (maybe some files in different locations), but uninstalling shouldn't be as complicated.
Sorry for writing a book, I hope this helps!!

Related

[Q] Google Music Duplicate Songs

Hi all, I've been using Google Music for a few weeks now and it's pretty cool.
However, one issue I've faced is duplicate songs being listed, i.e. the songs I have stored locally and in 'the Cloud' show up in the Google Music app.
I understand it's beta but are there any workarounds? I've tried the ones from the Droid Incredible thread BTW.
Thank you.
k0zmic said:
Hi all, I've been using Google Music for a few weeks now and it's pretty cool.
However, one issue I've faced is duplicate songs being listed, i.e. the songs I have stored locally and in 'the Cloud' show up in the Google Music app.
I understand it's beta but are there any workarounds? I've tried the ones from the Droid Incredible thread BTW.
Thank you.
Click to expand...
Click to collapse
Did you ever get an answer to this? I am seeing the same on my phone and was wondering what/if any solution is out there
I'm in the same boat. I've just picked up a Nexus.
Seems the only way to have them local and not appear twice is to download them through the app as opposed to manually copying them over USB.
k0zmic said:
Hi all, I've been using Google Music for a few weeks now and it's pretty cool.
However, one issue I've faced is duplicate songs being listed, i.e. the songs I have stored locally and in 'the Cloud' show up in the Google Music app.
I understand it's beta but are there any workarounds? I've tried the ones from the Droid Incredible thread BTW.
Thank you.
Click to expand...
Click to collapse
cotaej said:
Did you ever get an answer to this? I am seeing the same on my phone and was wondering what/if any solution is out there
Click to expand...
Click to collapse
Found a solution and posted it here: http://forum.xda-developers.com/showthread.php?t=2164765
Google Play Music - duplicates
k0zmic said:
Hi all, I've been using Google Music for a few weeks now and it's pretty cool.
However, one issue I've faced is duplicate songs being listed, i.e. the songs I have stored locally and in 'the Cloud' show up in the Google Music app.
I understand it's beta but are there any workarounds? I've tried the ones from the Droid Incredible thread BTW.
Thank you.
Click to expand...
Click to collapse
Have you checked what shows as your library when you log into Google Play from a "regular" computer?
Sometimes, the info it has stored for album & song descriptions - whatever the heck they call it - is not correctly set for it to recognize that something is a duplicate.
Also, I know that it does not know anything about what I may have loaded just onto my Nexus, even though it "syncs" - must be one-way only, Cloud to device.
Songs have to be "downloaded" (uploaded?) into Google Music for it to recognize them. You may have duplicates because of this.
A very nice work around is to setup playlists of specific albums & artists, for your locally loaded stuff & what is not duplicated, and ignore the Albums & Artist display modes on your device. You can setup a playlist with just one album, and not include the tracks you don't particularly like - isn't there. usually at least one on most albums? - and just the locally stored or Cloud stored versions of the song(s).
I have everything on my Nexus at this point so I can listen when not networked. Then again, I have not had it long so I've not eaten up all my storage yet.
I hope this helps!
Becky

[Q] Android software that would work as a music store and apps. I.E. Itunes, Zune...

I just wanted to know if there was any talk ever about software that would help me manage my phone and maybe that i could get music from?
Use Android Music to manage your music files and Amazon Music to buy the music.
It just seems weird that Google wouldnt do that especially with this device I saw called the Samsung Galaxy 5. When I found that, it prompted my original question because it is marketed as a music player.
I read somewhere they are working on adding a music store to the Google Music app
Sent from my ICS'd Revolt Bryce Device
Check out media monkey. It allow for syncing to android devices. And only runs one background process (when running).. unlike iTunes which runs four at all times.
http://www.mediamonkey.com/
{{ WugFresh }}
KaneOfMars said:
I read somewhere they are working on adding a music store to the Google Music app
Sent from my ICS'd Revolt Bryce Device
Click to expand...
Click to collapse
Correct - there was a press release that music purchasing through Google Music will "be here soon"
Ok so I cant post link but i did some more reading and type in,
google(dot)music(dot)com
and it takes you to a beta sign up. Theres a video. Its all there. GO THERE!

party playlist collaboration app?

Does anyone know of any apps out in the market/play store that have the ability to let people add to a playlist that you have playing in your house?
For instance i have a google tv and i would love to have an app that people can open up on their phones and send music they have on their phones to the google tv to add to the playlist, or id even be willing to setup my tablet via hdmi to the google tv if the app isnt google tv compliant. just want to have the ability to have people add songs to a playlist i have playing so they hear what they want,
i know xbmc has a way of doing it but it only scans music on the xbmc host and not what people have on their phones that they want to hear over the speakers.
thanks in advance, and i did try searching for something like this already and was unable to find anything spent the last 3 days searching the web.
guess noone knows of any app that does this? found out grooveshark has collaboration now so that could work but any other app ideas would be great.
I don't know of an all inclusive app that would do this.....but I imagine your solution would involve using a cloud service such as Dropbox. Just make a Dropbox folder that any of your friends can access. Whatever they add to it, will show up on your computer in the dropbox folder. Just have that folder be monitored by your music player.
Stupifier said:
I don't know of an all inclusive app that would do this.....but I imagine your solution would involve using a cloud service such as Dropbox. Just make a Dropbox folder that any of your friends can access. Whatever they add to it, will show up on your computer in the dropbox folder. Just have that folder be monitored by your music player.
Click to expand...
Click to collapse
thats an awesome idea, thanks.

[Q] Stock mp3 Player reverses song order in Playlists - Ideas?

Hey guys,
I've got an odd problem with samsung stock music player on my note 10.1.
Every playlist I add to the device is (dis)played upside down. At first i suspected isyncr, which i use to sync my Itunes with the note, to be the problem - but it turned out it is not.
I already did the following:
checked the m3u playlist isyncr generates with a text editor - everything fine
cleared data of stock music player
cleared data of "media storage"
created a playlist with a 3rd party player (amazon) => reverse order in samsung player, correct order in poweramp, player pro
created a playlist with samsung player => reverse order in 3rd party players (amazon, poweramp, player pro)
searched the internet and xda
asked samsung support for help - twice
Internet knows a similar problem with samsung fascinate without any solution, here on xda i found an old thread which i suspect describes the same problem on a different device (http://forum.xda-developers.com/showthread.php?t=1404735), but also without a solution or idea.
I can hardly believe there is such a bug in the stock music app and hardly anyone steps into it. I also find it hard to believe that samsung had this bug in Fascinate's music player, fixed it in the Galaxy S2's (which i also own and doesn't have this problem), just to re-integrate it in the Note 10.1.
Samsung support is not able to give any qualified answers and rather tries to force me to use kies (which I even tried, but despite its poor performance cannot help me with this problem). I will, however, try to ask them a 3rd time.
The Problem existed in ICS ROM as well as in Jelly Bean, which arrived about 2 weeks ago (XXBLJ9).
Any Ideas what I could try next?
If you read this and don't know an answer either, you can still help me by verifying the problem on your note 10.1 - just create a playlist with for example amazon mp3 (playlist, not album) and open it with samsung stock music player. Would be great, thanks in advance!
Greetings,
Oliver
Okay...seems like nobody has an idea how to solve this...no problem.
You can, however, also help me by just trying it out, takes about 1 minute of your time...is nobody using the stock music player and any other player?
As Internet isn't full of complaints, i suspect that it could be a configuration specific problem with my note. I am willing to wipe it in that case, but as it is not rooted i've got to restore its current state manually after that - which might take some hours So I just want to make sure that there's a chance that wiping helps me with my problem.
Anyone? Can (or can't) you confirm my problem?
Thanks and Greetings,
Oliver
Same issue on Samsung Droid Charge
OliverB82 said:
Okay...seems like nobody has an idea how to solve this...no problem.
You can, however, also help me by just trying it out, takes about 1 minute of your time...is nobody using the stock music player and any other player?
As Internet isn't full of complaints, i suspect that it could be a configuration specific problem with my note. I am willing to wipe it in that case, but as it is not rooted i've got to restore its current state manually after that - which might take some hours So I just want to make sure that there's a chance that wiping helps me with my problem.
Anyone? Can (or can't) you confirm my problem?
Thanks and Greetings,
Oliver
Click to expand...
Click to collapse
Hi,
I have had my Samsung Charge since it came out. That problem has always persisted on my device. I find it extremely frustrating as the point of a smart phone is that it is multiple devices. I would like this to be my main music player as well since it has an external 32gb SD card and so can hold quite a bit of music.
I am not a developer (I do do technical support), just decided I am trying to figure out - AGAIN - why it does this. I just downloaded a trial of PowerAmp. Don't know if this might help you figure out the problem. Power Amp shows my synced playlists from Windows Media Player not as a Playlist but as a music folder under folders. So far I have synced just one playlist as a test. In the folder in powerAmp, it is in the correct order. In the stock music player it is in reversed order.
I paused in typing, and after syncing multiple playlists at one shot, the list in Poweramp is garbled. The first try created a single folder with all the songs from the playlist in correct order. Now with the sync of multiple lists, I do have a couple like above but the rest either didn't come across or the music came across but not the playlist. The stock music player also has just some not all of the playlists I synced. The music is all in reverse order.
To me this suggest that problem is with the implementation of the sync on the device itself, given you have the same issue. My guess is it reads and writes the playlist from bottom up. I think there is also a burrering problem since it never seems to bring all my lists over and if that happens only some of the music.
Hope this helps, would like very much to know if you find a solution. Samsung is close to losing me as a customer over this. I care less about browsing and connectivity and more about multi functionality. A music player that works is important to me, and am considering an HTC or maybe even an IPhone (!!!) next time around just because of this - and my next upgrade is in 60 days. I HOPE YOU ARE READING THIS SAMSUNG!!!
---------- Post added at 02:57 PM ---------- Previous post was at 02:44 PM ----------
dakatisbak said:
Hi,
I have had my Samsung Charge since it came out. That problem has always persisted on my device. I find it extremely frustrating as the point of a smart phone is that it is multiple devices. I would like this to be my main music player as well since it has an external 32gb SD card and so can hold quite a bit of music.
I am not a developer (I do do technical support), just decided I am trying to figure out - AGAIN - why it does this. I just downloaded a trial of PowerAmp. Don't know if this might help you figure out the problem. Power Amp shows my synced playlists from Windows Media Player not as a Playlist but as a music folder under folders. So far I have synced just one playlist as a test. In the folder in powerAmp, it is in the correct order. In the stock music player it is in reversed order.
I paused in typing, and after syncing multiple playlists at one shot, the list in Poweramp is garbled. The first try created a single folder with all the songs from the playlist in correct order. Now with the sync of multiple lists, I do have a couple like above but the rest either didn't come across or the music came across but not the playlist. The stock music player also has just some not all of the playlists I synced. The music is all in reverse order.
To me this suggest that problem is with the implementation of the sync on the device itself, given you have the same issue. My guess is it reads and writes the playlist from bottom up. I think there is also a burrering problem since it never seems to bring all my lists over and if that happens only some of the music.
Hope this helps, would like very much to know if you find a solution. Samsung is close to losing me as a customer over this. I care less about browsing and connectivity and more about multi functionality. A music player that works is important to me, and am considering an HTC or maybe even an IPhone (!!!) next time around just because of this - and my next upgrade is in 60 days. I HOPE YOU ARE READING THIS SAMSUNG!!!
Click to expand...
Click to collapse
Hi Oliver,
Just discovered that my Amazon MP3 cloud player has all my playlists I just synced (except one) and the songs are all in the correct order. This is confounding to me as I previously had the same reversed order issue in this player. Not sure if it has anything to do with the fact that I went into the file system dorectly and deleted all the contents from themusic related folders before doing the sync for that one then multiple lists. Not sure what happened with that one list, might be related to the fact that it is a custom CD mix ( old school club music, I need the beats for running!). Am going to try syncing that list as I really like the music that's on it. This would seem to contradict my thinking above though. Seems the issue is with the Samsung stock music itself, not the sync. HTC/Apple here I come...
Galaxy stock mp3 Player
I have Samsung Fascinate and it has the same problem with stock mp3 music player. Songs on playlist are reversed. I also tried a few other players but they are not convenient.
So as previous says we can use Amazon mp3 player and widget. It works good for me. It remembers when I paused and even after reboot. So decided use it. It doesn't interfere with other programs (I use in my car navigation app - Navigon). So its very convenient listen music and have navigation.

Google Play Music: All Music Vs. On Device

I have a question for anyone using Google Play music. Has anyone else noticed that when playing music using All Music uses much more battery than just On Device even if ALL of your music is on your device. I've noticed that in my data usage screen Google Play Music stays as the highest consumer of data which makes no sense as all my music is locally stored. Chrome or Play Store should be the highest user of data. I am only playing music that is store on my SD card and have noticed a time or two that when fast forwarding in a song it'll buffer as if it's streaming. I've also went to play a song a couple times and noticed it buffering as well. Anyone else seen this????
has your music been uploaded as well as saved to the device? if so it may not have recognized that.
thats the only theory I have as I had an album on my device that got uploaded but it kept them separate. The only way I could tell is if i went to save to device and it was blacked out.
Yeah the music is both saved to the phone via usb transfer and has been uploaded onto the Google servers. But yeah it seems like it is keeping them separated for some reason ei. if the song is both on the phone and on the server when All Music is chosen it prefers to play from the server instead of the phone storage.
Maybe try just downloading the music to your device and get rid of the stuff you manually saved. Not sure how many files we are talking here. And naturally, you would want to do this via wifi
Sent from my Nexus 5 using Tapatalk
I've thought about that but we're talking about 20GB+ of music. lol Which really wouldn't be a big deal except that after any clean flash of a ROM I'd have to redownload everything again.
Then there's no point on having your music on the cloud
Sent from my Nexus 5 using xda app-developers app
That's how Google wants it though. It seems the only way to get album art working on the My Library widget is to upload your local music to google's servers but it seems in this case it is then streaming those files instead of using the local ones.
Sent from my Nexus 5 using Tapatalk
bblzd said:
That's how Google wants it though. It seems the only way to get album art working on the My Library widget is to upload your local music to google's servers
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
^^^^Exactly, this is why I uploaded to the cloud^^^^ Even if I used id editors or album art editors after every rom flash I'd have to go back and reinput album art that was missing. At least this way the art stays. I do think I've found the culprit though. I had been using Bank's core gapps on SlimKat which requires you yo download most Google apps through the Play Store as this gapps package contains minimal apps. After using SlimKat's gapps again which has Google Play music as a system app and not a user app, it seems to have gone away. It really shouldn't matter how the app is installed but it seems to have helped.
AndrasLOHF said:
^^^^Exactly, this is why I uploaded to the cloud^^^^ Even if I used id editors or album art editors after every rom flash I'd have to go back and reinput album art that was missing. At least this way the art stays. I do think I've found the culprit though. I had been using Bank's core gapps on SlimKat which requires you yo download most Google apps through the Play Store as this gapps package contains minimal apps. After using SlimKat's gapps again which has Google Play music as a system app and not a user app, it seems to have gone away. It really shouldn't matter how the app is installed but it seems to have helped.
Click to expand...
Click to collapse
I've searched the issue after running into it myself and there are unresolved forum posts all over about it. Even using Album grabbers to replace already existing art hasn't got the widget to show anything but blank squares for some including myself. Of course while listening to the music the album art works normally and replaces the lock screen.
Editing the ID tags might do the trick you say?

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