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I can't download anything from the play market I get 491 error for 2 days now

I had this error before but the thing I did to fix it isint working now. I had to clear the proxy IP address before ans that worked but I can't find how to do it since the interface of ics is different so the instructions on how to do it don't work. Pls help. I havent been able to download or update any apps for 2 days now. Usually this problem passes in 24 hours.
Sent from my HTC Sensation Z710e using XDA

iverson3-1 said:
I had this error before but the thing I did to fix it isint working now. I had to clear the proxy IP address before ans that worked but I can't find how to do it since the interface of ics is different so the instructions on how to do it don't work. Pls help. I havent been able to download or update any apps for 2 days now. Usually this problem passes in 24 hours.
Sent from my HTC Sensation Z710e using XDA
Click to expand...
Click to collapse
Hi,
Delete your account,reboot,then re-install your account again.
That should cure the problem.

THANKS IT WORKED!!!!!!!!!!!!!!
Sent from my HTC Sensation Z710e using XDA

How do you go about deleting your account? Do you completely delete the gmail account or just the play application?

lileann_is said:
How do you go about deleting your account? Do you completely delete the gmail account or just the play application?
Click to expand...
Click to collapse
By deleting your account from the play store, you have to go to menu-settings-apps-all apps-play store
There just clear the data and reboot the phone. When the phone comes back up, sign into your account again.
On a separate note, please take a look at "your devices" in the google play and music. If you have too many devices in each app, the app will prevent any syncing and hang. This happens when you flash multiple roms and the build.props make the phone different in some way, and in turn, make you have different devices listed in your settings. Just a fyi.

Okay that worked I believe. Thanks so much.

if rooted & getting (491) error nothing will install
Press vol(down)+Pwr+home buttons same time time and rooted menu 1st option will be reboot. This will fix error (491) and now you will be able to install without ERROR 491. Worked for me Samsung Galaxy S3.

nukstr said:
Press vol(down)+Pwr+home buttons same time time and rooted menu 1st option will be reboot. This will fix error (491) and now you will be able to install without ERROR 491. Worked for me Samsung Galaxy S3.
Click to expand...
Click to collapse
in htc devices holding together power button + volume down it takes you to the bootloader
no need for home button

malybru said:
Hi,
Delete your account,reboot,then re-install your account again.
That should cure the problem.
Click to expand...
Click to collapse
it isnt helping me........i have rooted my phone and nw i cant download even a single stuff!!!!

Error 491 Google Play
malybru said:
Hi,
Delete your account,reboot,then re-install your account again.
That should cure the problem.
Click to expand...
Click to collapse
Hi, does not work, because the problem is repeated after a few days. And I used this procedure for a while. I mention I have Note 2 (rooted) and the problem persists. And believe me it's annoying to delete your account every time the error occurred, then restart the phone, to sync your account again and so on. There must be another solution that will not put you to restart the phone every time.

error 491 cant download
I just had this issue. What i did to correct it was go into titanium backup found my original download app and restored it from a previous backup. Work perfect and no more error 491 when trying to download.

no luck
I've taken each step listed in this thread to no avail.. (I'm on a galaxy s3 rooted) at a loss still having this error code :crying:

fixed?
poyzzone said:
Hi, does not work, because the problem is repeated after a few days. And I used this procedure for a while. I mention I have Note 2 (rooted) and the problem persists. And believe me it's annoying to delete your account every time the error occurred, then restart the phone, to sync your account again and so on. There must be another solution that will not put you to restart the phone every time.
Click to expand...
Click to collapse
Did you find any solution for this? Thanks for your answer!

[Q] [HELP] 403 Google play error, help!

Hello awesome people at xda forums!
I had my N5 for about 2 weeks now, for the first week i've used stock, but i had to try som new roms/kernels so i installed cataclysm rom with franco kernel. I had no problems everything worked great, and google play worked. On my old phone i had xposed framework, and a few modules. I've downloaded it on my N5 and got "keepchat, bootmanger, greenify and gravitybox. Everything still worked great, i used some of the features with gravitybox and enabled some feature where i had to reboot my phone. Something i about statusbar, not really sure though. I've hot rebooted, and my phone kept crashing "system ui crashed" and i tried normal reboot, still crashing. I've factory reset with twrp and used a stock 4.4.2 backup i had, and i was about to download busybox then i got some errors. I think i got a 920 error at first, I've searched the whole web and found a solution. (Or i thought i did) Then it gave me a 403 error, I've spent my whole day trying to find a solution, but could not find any. Heres what I've tried:
Reboot phone. *same issue*
Wipe cache and data from google play, then reboot. *same issue*
Sign out of google account, then wipe cache and data from google play and google services framework, then reboot and sign in. *same issue*
Make a new google account and use it to download apps. *same issue*
Wipe dalvik cache and cache from twrp. *same issue*
Install a update for google play *same issue*
Check for proxy, had none.
I think my APN is fine, not sure though.
I've mixed some of the options above, but still with the same stupid error "403"
My question is, is my N5 bricked? If not, is there a solution to this problem?
Best regards,
Kristoffer

If your phone turns on in any capacity, it's not bricked. That term is only supposed to be used when your phone is rendered completely useless and turned into a paperweight or wait for it.... a brick.
If I were in your shoes I would just flash the factory image from Google and start over again. That'll get you back on your feet.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Disregard my previous post. I just read an article that says apparently everyone is having play store issues today and getting the 403 error.
Sent from my Moto X

_MetalHead_ said:
Disregard my previous post. I just read an article that says apparently everyone is having play store issues today and getting the 403 error.
Sent from my Moto X
Click to expand...
Click to collapse
Thank you verry much! You sir, just saved my day

Article in question: http://www.androidpolice.com/2014/0...-with-error-403-for-some-best-to-wait-it-out/

[Q] Play Store crashes when updating multiple apps

Hi, I have a Nexus 5, completely stock 4.4.2, never tampered
Whenever there are multiple updates in the Play Store and I press "Update", the first app updates, then the second one starts downloading,
but the download hangs at some point, then after a few seconds the entire Play Store app closes without any message.
After that I can open the Play Store again and try to update the apps, but they only update one at a time, because on the second update it always crashes.
All the Google apps are at the latest versions, Play Store has version 4.6.17. This is happening for a while now, but I can't pinpoint it to a certain version of the Play Store app, but in the past I did not have this problem.
I've tried restarting the device, clearing data and cache for the Play Store app, clearing the cached data for the entire system, even switching the runtime (btw the problem is happening on both Dalvik and ART), but nothing helped. I also have enough Available space: 4 GB as reported in Settings/Storage.
On my wife's Nexus 4, also completely stock and with updated Google apps, the problem it's not happening, so it's not something in my environment.
Did anyone else have this problem? I searched the forums but found nothing relevant.
Any advice?
Thank you.

Hello,
Clear Playstore's app data and cache and reconnect your google account as see whether the problem persists?

Already did that, I said in my post, did not help.
Can anyone provide any advice? Thanks.

andreipaval said:
Already did that, I said in my post, did not help.
Can anyone provide any advice? Thanks.
Click to expand...
Click to collapse
Please Help

andreipaval said:
Hi, I have a Nexus 5, completely stock 4.4.2, never tampered
Whenever there are multiple updates in the Play Store and I press "Update", the first app updates, then the second one starts downloading,
but the download hangs at some point, then after a few seconds the entire Play Store app closes without any message.
After that I can open the Play Store again and try to update the apps, but they only update one at a time, because on the second update it always crashes.
All the Google apps are at the latest versions, Play Store has version 4.6.17. This is happening for a while now, but I can't pinpoint it to a certain version of the Play Store app, but in the past I did not have this problem.
I've tried restarting the device, clearing data and cache for the Play Store app, clearing the cached data for the entire system, even switching the runtime (btw the problem is happening on both Dalvik and ART), but nothing helped. I also have enough Available space: 4 GB as reported in Settings/Storage.
On my wife's Nexus 4, also completely stock and with updated Google apps, the problem it's not happening, so it's not something in my environment.
Did anyone else have this problem? I searched the forums but found nothing relevant.
Any advice?
Thank you.
Click to expand...
Click to collapse
Hi
I have the exact same problem on my galaxy note 3 so nothing to add except that I tried a little trick that allows it to finish the updates without having to restart the store. I close it immediately after the batch download starts and then it continues updating in the background. it works most of the times but not always. I really wish someone had a solution to this problem.
http://forum.xda-developers.com/showthread.php?t=2760607

Did you by any chance ever went into the recovery and tried clearing the cache from there?

andreipaval said:
Did you by any chance ever went into the recovery and tried clearing the cache from there?
Click to expand...
Click to collapse
Yes, I cleared cache and Dalvik from custom recovery. I did a lot of searching on google and XDA and I followed all the guides, including uninstalling play store updates, clear data and cache from apps manager for play store and also Google services framework and download manager but no improvement

Im in the same boat as you on this one.

paolo200 said:
Hi
I have the exact same problem on my galaxy note 3 so nothing to add except that I tried a little trick that allows it to finish the updates without having to restart the store. I close it immediately after the batch download starts and then it continues updating in the background. it works most of the times but not always. I really wish someone had a solution to this problem.
http://forum.xda-developers.com/showthread.php?t=2760607
Click to expand...
Click to collapse
paolo200 said:
Yes, I cleared cache and Dalvik from custom recovery. I did a lot of searching on google and XDA and I followed all the guides, including uninstalling play store updates, clear data and cache from apps manager for play store and also Google services framework and download manager but no improvement
Click to expand...
Click to collapse
Are you rooted? What custom recovery are you using? I myself am all stock, never rooted or anything.
And how long does it take to clear the cache from recovery? On my Nexus 5 with stock recovery it takes very long, around 5 or 10 minutes the first time I do it in succession, but it finishes succesfully. If I repeat the clearing of cache without rebooting then it takes a few seconds, like normal.
I read somewhere that it might be an issue with errors on the cache partition and that reformatting this partition might solve it, but I cannot do it from the stock recovery. Maybe if you have the option of reformatting the /cache partition in your custom recovery you should try it.
Another thing that you can do is try to catch the errors with logcat, if you have root you can use an app, I used adb to save a logcat and found some error messages related to the installing of apps but could not find how to solve them. I will post the logcat later.
If you can get a logcat maybe you can post it and we will compare the errors.

y2whisper said:
Im in the same boat as you on this one.
Click to expand...
Click to collapse
Rooted? Custom recovery?
Did you try to clear cache from recovery? How long does it take?

andreipaval said:
Are you rooted? What custom recovery are you using? I myself am all stock, never rooted or anything.
And how long does it take to clear the cache from recovery? On my Nexus 5 with stock recovery it takes very long, around 5 or 10 minutes the first time I do it in succession, but it finishes succesfully. If I repeat the clearing of cache without rebooting then it takes a few seconds, like normal.
I read somewhere that it might be an issue with errors on the cache partition and that reformatting this partition might solve it, but I cannot do it from the stock recovery. Maybe if you have the option of reformatting the /cache partition in your custom recovery you should try it.
Another thing that you can do is try to catch the errors with logcat, if you have root you can use an app, I used adb to save a logcat and found some error messages related to the installing of apps but could not find how to solve them. I will post the logcat later.
If you can get a logcat maybe you can post it and we will compare the errors.
Click to expand...
Click to collapse
Yes I am rooted using CWM Based Recovery 6.0.4.7 with SuperSU 1.94 and BusyBox 1.22.1-Stericson on stock Samsung firmware Android 4.4.2 NB4 unbranded
clearing the cache from CWM recovery only takes a few seconds in my case. I did not try reformatting or anything else because I don't want to risk bricking it.
I will post a logcat as soon as I know how to do it.

Yup to both. Wipe was very fast... Almost too fast in my opinion
Sent from my Nexus 5 using Tapatalk
---------- Post added at 10:11 AM ---------- Previous post was at 10:10 AM ----------
Might try TWRP to see if it helps
Sent from my Nexus 5 using Tapatalk

Has anyone found the solution yet? no way to update all apps at once. this is driving me crazy especially when there are many apps to update

I'm also experiencing this behavior as well.
Sent from my Nexus 5 using Tapatalk

I have the same issue. Stock rooted...

I don't have a nexus but I was using a google edition ported ROM for my HTC One and was having the same issue drive me nuts. I flashed the stock sense ROM back and the store works fine now. It seems like this problem is google edition devices/OS. I never found a fix though, except to enable automatic updating so it happens in the background. That worked for me

indeed the updates work fine in the background but I would really like to know what causes this issue

Those having this problem can you guys make sure you have the latest Google Play build? Latest is 4.8.20. Go to your play store, go to play store settings and at the bottom it should say 4.8.20. If your version is earlier than that, tap the build version and it should say there's a newer version and that it's installing. At that point, exit from the play store app, and give it a minute or two. Enter back into the play store app, and you repeat the steps to see that you have upgraded your play store build.
Sent using Etch-a-Sketch

Yes, the Play Store app is updated to the latest version. Now I already got the 4.4.3 update, but the issue is still appearing, but not everytime. I think it depends on the sizes of the updating apps, it might be something related to the cache partition. Can you guys try and clear the cache from the recovery and see how much it lasts? For me it lasts more than 5 minutes and it doesn't seem normal.
Sent from my Nexus 5 using XDA Free mobile app

I had the same issue on my S4. After the play store closed about 5 times today when updating apps I decided to Google it. I found someone with a similar issue, and their fix was to enable the Download Manager app, that had somehow been disabled. Mine was already enabled, but I cleared the cache from that app, and then I was able to update my remaining 5 or so apps with no crashes.
I'm not sure how permanent of a fix it is, but it's working so far. Don't know if I'll have to clear it again later or not.

[Q] Apps Stuck "Downloading"

Two days ago I decided to switch from cm12 nightlies to cm12s.
After performing a clean flash I was very pleased to see that I even had the option to restore the apps I had installed before. However, when trying to install those apps I encountered a problem. Because the apps would not download. They would say "Downloading"but it woult get stuck forever.
I had never experienced such problem before but so I thought it was the cm12s flash. So, I flashed back to the latest cm12 nightly I still had on my OPO with the hope that the problem would have vanished. Unfortunately it didn't.
MY PROBLEM:
When I try to install apps from the play store they get stuck in an endless loop of "downloading".
What I tried so far:
flashing back to a normal cm12 nightly
flashing cm11s and after that upgrading to cm12s (in cm11s the problem also persists, same for SOKP-rom to see if it would also persist in a different rom)
rebooting with and without superSU after flashing OS.
entirely wiping my phone (cache, dalvik cache, system, data) and flashing cm12/s
after the step above^, deleting the data and/or cache from "Google Play Services", "Google play Store", "Google Play Framework" (and if possible deleting updates so it goes back to factory app)
changing location settings
deleting google account and re adding it.
clearing Cache and Dalvik Cache multiple times
using the 1-Click installer from their forum
Tried to find the android_secure folder but could not find it. (even with hidden files disabled in windows)
Perhaps even more but I can't quite remember much more...
I experienced after flashing a new os multiple times that the problem is not really the play store and/or the apps in it. But I believe the problem is more with the "Google Play Services" because most of the apps I can update perfectly fine but the "Google Play Services" continuously refuse to update and get stuck at "downloading". Unfortunately that app is needed to be able to use e.g "Gmail".
Hopefully there are more people on this forum who have experienced this problem before and know how to fix it.

Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?

Nepturion said:
Got the same crap... It's been 2 days now with the Store stuck on downloading.
I have all the latest updates, Store, Services etc.
Also tried to disable the security section like Enterprise.
Nothing works.... This is driving me mad!!!
Anyone got a fix?
Click to expand...
Click to collapse
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel

hubert.hoeve said:
Somehow it fixed itself......
What cought my eye was that if it is not working, try downloading the app via 3g or at your friends house... For some reason it would sometimes not download via wifi but it would via 3g.
I hope this works for you aswel
Click to expand...
Click to collapse
I didn't get it working again, so I removed all data and reinstalled the rooted firmware for my device and just did a backup with the mybackup pro.
Somehow there was something with the system or the data, but it works now.

Google play missing

My son has a S III with root and CM on it. He clicked on the accept on a system update yesterday and sent the phone in a bootloop. I done a system reset/factory data reset on it and it boots up now and has service. But there is no Google play icon and it won't let you add a Google account. I've done the reset and wipe 3 times and it never asks you to enter any Google account info when the phone first boots up. What am I missing here. I have a note 3 that's rooted and running biggins rom. I've rooted all my phones which total about a dozen or so and have never seen this happen. Anyone have any ideas how to get the play store back on it and Google account. Thanks in advance.

Anyone have any ideas.

donelam304 said:
Anyone have any ideas.
Click to expand...
Click to collapse
I was trying to think of something, I read this topic a few times. Did the OTA go through? You could attempt to install the play store as a regular apk file
Sent from my Nexus 5