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[Q] Razr HD in infinite loop after hard reset, any fix?

I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?

Just try Power + volume down for 10 seconds (simulates a battery pull.) Aside from that if you can get into stock recovery try wiping data and cache and then rebooting. If you can't, take it back.

champdood said:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Click to expand...
Click to collapse
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!

zimzum57 said:
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
Click to expand...
Click to collapse
I wouldn't mind if you posted your path to success in case I run into the same problem at some point. My bootloader hasn't been unlocked as of yet. I'm holding out for a ROM that's really, really worth a proper flashing but am scared as hell about the issues people run into.. factory reset loops and failures, bootloader unlock loops now apparently. With the exception of Busybox, which has an uninstaller, I have everything symlinked into my /system directory from a folder in /data and it works great and makes everything easy to keep track of but there's always the doubt of the stray app that put a file there when I granted permission and I didn't know about it.

For my Razr HD, I found that holding volume up and down while the android logo did it's spinning until it ended got me to the recovery menu.. However this hasn't really fixed anything, every time I restart the phone it goes through the same process again and does a hard reset all over again. After a few seconds in the recovery menu it restarts the phone again and goes through a normal load process, but the phone is hard reset every time. It doesn't matter what option I select in the boot menu, it does the same thing (so I don't think it's detecting what option I select at all).
So back to Fido it goes.

Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Same issue. Took me a while to figure it out through an amalgamation of various online helps. I repeated it several times to make sure it worked before I posted.
I was experiencing android logo with blue loading bar... after a few seconds it would stop and then quickly show the android symbol on its back with a red exclamation point logo. Then it would shut off.
- To restart, press and hold both power and volume down for approximately 10 seconds, then let go of the power.
(Should show Motorola logo, then go to green Android logo again)
- At Android Logo, immediately press the middle of the volume up/down rocker.... this should engage both buttons at once.
(I was able to initiate this with one press in the middle of the volume rocker... other times it took me a few quick presses)
(If done properly, the screen should stop and some yellow text will appear on the left side of the android logo.. let it continue, it may fail)
It should say:
Formatting /data....
Formatting /cache....
Data wipe failied.
Performing BP Masterclear...
This will bring up a blue text menu at the top. Use volume up/down to navigate. Power to select.
Go down to "wipe data/factory reset" and select by hitting power. Go down to "yes" and select by hitting power.
It should properly format the /data and /cache after about a minute. Once it completes it will bring the blue text menu back up. Select "reboot system now" by hitting the power button.
Voila.
Click to expand...
Click to collapse
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.

Guys can you post your build.prop and default.prop files? it needed to get fido fw with jb.

THANK YOU.......My Motorola xt925 went "Boot Loop" after i reset the settings. Neither Telstra or Motorola could help. Excellent work Champdood.......

champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
You are a king among men. I was stuck on this issue for so so so so long. I was downloading roms and trying to flash them and god knows what else!

champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
THANK YOU! You just saved me so much trouble and it was quite the worrisome situation I was in. Sidenote for anyone reading this after June 6, 2013. The link to that Fido forum may be dead but Champdood's instructions are the straight goods! :good:

Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...

FunkmasterC said:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
Click to expand...
Click to collapse
Me too! I also noticed that the version that re-installed (the one time I did it) wasn't completely stable. It acted super weird adding an icon of one of my apps to the top left position of the screen one swipe over from the main/home screen every time I did a reboot.
At first I didn't even know what was happening only that my Google Now widget (which I usually keep in that space) was disappearing every time I rebooted and an icon was in the top left corner instead. Finally, I realized what was happening. Weirdest part of it all is that if the OS put an icon in there, on a reboot it would remain the same. But if I tried putting an icon there (or widget) on reboot it would be replaced.

Champdood saved my phone...
I would like to add that the same thing happened to me. I performed a factory reset from Settings > Privacy > Factory Reset and that just sent the phone into an endless loop of red logo > android logo > android logo on back > power off > repeat. Nice job Motorola.
On Motorola help pages it was all about Power button + Down and getting the white menu where you volume down to choose and volume up to select. That would successfully reset the phone but as soon as I powered down and up again: back in the infinite loop.
In desparation, I found this thread. Completely unique to hit the Power Up+Down simultaneous as a press not a hold when see the Android logo, indeed, brought up a blue screen, followed the instructions, successfully reset and so far, have been able to successfully power down and back up again. Will be bookmarking this page.
Thank you so much Champdood!

Alternative External Reset Instructions from Motorola themselves...
Hey, as mentioned Champdood's factory reset instructions work fine. Since reading this thread, I realized other's are having the same problem resetting using the menu (Settings > Privacy > Factory Reset), so I initiated a chat with Motorola about this. The person would not respond to my quizzing about the reason for this but did say it was called an Internal Reset and then named Champdood's method the External Reset. He also gave slightly different instructions for accessing the blue menu. I am reproducing both sets of instructions for you all here:
From Motorola Customer Service:
PERFORMING AN INTERNAL RESET:
From the home screen of your phone, touch Menu
Touch System settings
Scroll down and touch Privacy
Touch Factory Data Reset
Scroll down and check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Touch Reset Phone
PERFORMING AN EXTERNAL RESET:
WARNING: When using this feature; everything is deleted from the device.
NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
The device will display different BOOT OPTIONS
Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
Press and hold the VOL DOWN key for 5-10 seconds
While still holding the VOL DOWN key tap and release the VOL UP key.
The device will display additional menu options (Text will appear in BLUE)
Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to SELECT this option.
Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
Once the Formatting is complete, press the POWER key to confirm a REBOOT
The device will reboot and start the normal power up sequence .

Motorola Razor Issue Fixed
Your Tip really helped me fix my Motorola Razor HD phone.
Created my account only to write a thanks and to comment for the same.
Thanks

Another thanks.
My wife's phone was doing this after a Settings menu factory reset, but the instructions champdood posted worked.
I had to re-re-format the data and cache partitions about four times, but after that it worked!
And somehow root was preserved; SuperSU was missing, but I had root over adb.
Cheers champdood.

Perfect fix
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
Hey Champdood, THANKS! Your fix worked a treat - XT-925 now back on-line and loving it!!

Awesome, looks like the fixed worked on this POS Motorola I got here at work. Thanks.

my verizon xt 925 stucks at the loading screen logo, after it i had a low battery and it went off. Please help, my email is [email protected]
anthony

hello guys
i have the problem with my motorola xt925,
it refused to boot, uit only gets stuck at the loading screen logo (the red eye)
i tried hard reseting it but it does not show the android distress after i selected the recovery in the boot menu.
please help

[Q] Swipe 3d life+ locked

I HAVE SWIPE 3D LIFE+ TABLET WHICH IS LOCKED NOW. i forgot my pattern lock and i didnt mention the gmail a/c also.....
i want to hard reset/ wipe data... i tried volume - power, volume + power both volume + power... but it didnt worked...

Swipe 3D Life plus tab -- hard reset
Hi Everyone,
I know how troublesome it is to unlock a Swipe 3D life plus tablet. Truly speaking . there is no way to unlock it other than hard resetting it. Even if your tablet is under warranty, the company through their service centers charge you around 250 bucks which is quite annoying.
After a lot of attempts, i figured out the way to hard reset it. It is exactly the same as you would hard reset a Google Nexus 7 tab.
So here is the procedure (follow carefully)
1) Switch off your tablet
2) Your tablet has only three buttons, one for power and a combined button for vol - and vol +.
3) Press and hold Power until the device powers on, then immediately press and hold Volume Down(while still pressing Power).
4) Within a few seconds, it would say: Encryption unsuccessful and you can find a menu on screen saying "Reset Tab".
5) Just select that "Reset Tab" option. it would show android logo (do nothing , just wait a couple of seconds)It would automatically shutdown and boot up again.
6) This time it will take a little longer to load.
7) Finally It will prompt you to the home screen.
Hope this helps !!!
--neerajjha (profforhelp.blogspot.in)

neerajjha said:
Hi Everyone,
I know how troublesome it is to unlock a Swipe 3D life plus tablet. Truly speaking . there is no way to unlock it other than hard resetting it. Even if your tablet is under warranty, the company through their service centers charge you around 250 bucks which is quite annoying.
After a lot of attempts, i figured out the way to hard reset it. It is exactly the same as you would hard reset a Google Nexus 7 tab.
So here is the procedure (follow carefully)
1) Switch off your tablet
2) Your tablet has only three buttons, one for power and a combined button for vol - and vol +.
3) Press and hold Power until the device powers on, then immediately press and hold Volume Down(while still pressing Power).
4) Within a few seconds, it would say: Encryption unsuccessful and you can find a menu on screen saying "Reset Tab".
5) Just select that "Reset Tab" option. it would show android logo (do nothing , just wait a couple of seconds)It would automatically shutdown and boot up again.
6) This time it will take a little longer to load.
7) Finally It will prompt you to the home screen.
Hope this helps !!!
--neerajjha (profforhelp.blogspot.in)
Click to expand...
Click to collapse
thnx for replying... i thought no 1 will help me..... but u reply so late.... i gave that swipe tab to service centre and they charged me too but no problem i got the solution for future...

[Q] Battery life problems since 4.4.2 - HTC One mini

Hey everyone,
I updated to android 4.4.2 (OTA) about 2-3 weeks ago and I have noticed that my batter life has become horrible. The phone is not rooted and had perfectly fine battery life before the update. Now it goes from 100% to 70% with less than an hour of screen on time. I have read that after large updates like KitKat a factory reset is a good idea but I wanted to hear opinions from others first. Please help me out. The phone isnt very old either as I got it September 2013.
Thanks in advance :laugh::good:

Exactly the same story, from 100 to 60 in almost one hour of normal usage!
Verstuurd vanaf mijn HTC One mini met Tapatalk

HTcOneV said:
Exactly the same story, from 100 to 60 in almost one hour of normal usage!
Verstuurd vanaf mijn HTC One mini met Tapatalk
Click to expand...
Click to collapse
Its awful it makes the phone completely unusable in my opinion! If anyone can help us out PLEASE DO!

Check out your battery usage - is "Android System" consuming 70% or more of the battery? If so, the installation was buggy and a factory reset may be necessary. Or, you can root and use Tr1gg3r's version in the development section.

PuffDaddy_d said:
Check out your battery usage - is "Android System" consuming 70% or more of the battery? If so, the installation was buggy and a factory reset may be necessary. Or, you can root and use Tr1gg3r's version in the development section.
Click to expand...
Click to collapse
I did a factory reset but im not sure if its done correctly. I may sound stupid but it gave me an option to do a reset where I can keep my pictures, music, etc. I chose that option. Should i have done the reset where it removes my data as well?

My friend have this problem. After upgrade from 4.2 to 4.4 the battery consuming is very fast. Before this upgrade it was very good the battery consuming.
People have found a solution?

FIXED IT!
Nick-ao said:
My friend have this problem. After upgrade from 4.2 to 4.4 the battery consuming is very fast. Before this upgrade it was very good the battery consuming.
People have found a solution?
Click to expand...
Click to collapse
Guys! I found a solution. This worked for me and hopefully it will work for you too.
Firstly if you arent prepared to do a factory reset try wiping the partition cache. HTC told me to this and here are the instuctions given by them
Wipe Partition Cache (In rare cases unforseen consequences can happen and corrupt the data, so make sure you have a backup if there is some data you absolutely cant lose)
1 Power off phone (be sure to turn off fast reboot in settings first).
2 Boot into recovery by press and holding the volume down key and then at the same time hold power key until boot menu appears. (you will see 3 green men in the buttom of the screen)
3 Press Volume down until you have selected RECOVERY then tap power key.
4 HTC logo appears followed by blank, dim screen. Briefly press simultaneously: power key and volume up then release immediately. You may have to do this step a few times to get the timing right.
5 Black screen appears and SD card error message scrolls. After about 5-10 seconds, recovery menu appears (all in very small font). Press Volume-down to Select "wipe cache partition" at bottom of list and tap power key. Cache gets cleared. Then select "reboot system now" by tapping power key again (this choice highlighted). Done!
Note: if you get a picture of a red triangle with a phone in it dont be scared just hold the lock/power button and the phone will turn off.
Then if wiping the partition cache didnt work then im afraid you will need to do a factory reset
Go to settings and then Backup& Reset. From here select the factory reset option. If it asks you if you want to keep your personal data(pictures videos music...) say you dont want to( this means you will need to back up everything on your phone.
Once you have factory reset it install your apps and use as per usual.
When you have to charge it drain the phone to 5-8% and then charge it fully. Only do this if possible. I have noticed by charging like this i get excellent battery life compared to before trying all the things i have written above.

modhvadia98 said:
Guys! I found a solution. This worked for me and hopefully it will work for you too.
Firstly if you arent prepared to do a factory reset try wiping the partition cache. HTC told me to this and here are the instuctions given by them
Wipe Partition Cache (In rare cases unforseen consequences can happen and corrupt the data, so make sure you have a backup if there is some data you absolutely cant lose)
1 Power off phone (be sure to turn off fast reboot in settings first).
2 Boot into recovery by press and holding the volume down key and then at the same time hold power key until boot menu appears. (you will see 3 green men in the buttom of the screen)
3 Press Volume down until you have selected RECOVERY then tap power key.
4 HTC logo appears followed by blank, dim screen. Briefly press simultaneously: power key and volume up then release immediately. You may have to do this step a few times to get the timing right.
5 Black screen appears and SD card error message scrolls. After about 5-10 seconds, recovery menu appears (all in very small font). Press Volume-down to Select "wipe cache partition" at bottom of list and tap power key. Cache gets cleared. Then select "reboot system now" by tapping power key again (this choice highlighted). Done!
Note: if you get a picture of a red triangle with a phone in it dont be scared just hold the lock/power button and the phone will turn off.
Then if wiping the partition cache didnt work then im afraid you will need to do a factory reset
Go to settings and then Backup& Reset. From here select the factory reset option. If it asks you if you want to keep your personal data(pictures videos music...) say you dont want to( this means you will need to back up everything on your phone.
Once you have factory reset it install your apps and use as per usual.
When you have to charge it drain the phone to 5-8% and then charge it fully. Only do this if possible. I have noticed by charging like this i get excellent battery life compared to before trying all the things i have written above.
Click to expand...
Click to collapse
Now the phone is better... I think it is a good solution... Thanks! :good:

modhvadia98 said:
Guys! I found a solution. This worked for me and hopefully it will work for you too.
Firstly if you arent prepared to do a factory reset try wiping the partition cache. HTC told me to this and here are the instuctions given by them
Wipe Partition Cache (In rare cases unforseen consequences can happen and corrupt the data, so make sure you have a backup if there is some data you absolutely cant lose)
1 Power off phone (be sure to turn off fast reboot in settings first).
2 Boot into recovery by press and holding the volume down key and then at the same time hold power key until boot menu appears. (you will see 3 green men in the buttom of the screen)
3 Press Volume down until you have selected RECOVERY then tap power key.
4 HTC logo appears followed by blank, dim screen. Briefly press simultaneously: power key and volume up then release immediately. You may have to do this step a few times to get the timing right.
5 Black screen appears and SD card error message scrolls. After about 5-10 seconds, recovery menu appears (all in very small font). Press Volume-down to Select "wipe cache partition" at bottom of list and tap power key. Cache gets cleared. Then select "reboot system now" by tapping power key again (this choice highlighted). Done!
Note: if you get a picture of a red triangle with a phone in it dont be scared just hold the lock/power button and the phone will turn off.
Then if wiping the partition cache didnt work then im afraid you will need to do a factory reset
Go to settings and then Backup& Reset. From here select the factory reset option. If it asks you if you want to keep your personal data(pictures videos music...) say you dont want to( this means you will need to back up everything on your phone.
Once you have factory reset it install your apps and use as per usual.
When you have to charge it drain the phone to 5-8% and then charge it fully. Only do this if possible. I have noticed by charging like this i get excellent battery life compared to before trying all the things i have written above.
Click to expand...
Click to collapse
Hi,
I
My wife is having the same problem after the update. I will try this.
Tried the fix, but unfortunately didn't work.

Moto G Touch Screen not working!!

My brand new Moto G, just ready to use, no response to touch. I just turned on the phone and it reached the Lock screen. I swiped it many times, phone not unlock. I pushed the power button to get the shut down screen, no response when touching the Power Off. I cannot turn it off now. Phone could receive phone call, just the screen does not respond.
Any help is appreciated.

lcc014 said:
My brand new Moto G, just ready to use, no response to touch. I just turned on the phone and it reached the Lock screen. I swiped it many times, phone not unlock. I pushed the power button to get the shut down screen, no response when touching the Power Off. I cannot turn it off now. Phone could receive phone call, just the screen does not respond.
Any help is appreciated.
Click to expand...
Click to collapse
BEFORE ALL THIS: IF YOU HAVE WARRANTY USE IT!!!
There might be hardware damage but try this first. Hopefully you had already enabled usb debugging to make a backup, if so follow these commands:
adb pull /sdcard C:\
There is a way to simulate touchscreen events but you need usb debugging enabled. Reply if you want to see how.
Hard shutdown the phone by holding the power button for 20 seconds ish. Immadietly after the screen goes blank hold vol. down for 2 seconds and while holding it press and hold the power button as well. (Enter bootloader mode) Let go of the buttons after 5 seconds ish. Then choose recovery from the bootloader menu. This can be a bit tricky, you will see an android robot with a red exclamation point. At this point you need to rapidly press the vol. up and power button together. (Spamming them might work) (This video might help: https://www.youtube.com/watch?v=kjNXkRtEQlo) Then choose wipe cache from the recovery menu. Reboot and see if it works. If not, try a factory reset from the recovery menu by following the steps above.
Good Luck!

skyguy126 said:
BEFORE ALL THIS: IF YOU HAVE WARRANTY USE IT!!!
There might be hardware damage but try this first. Hopefully you had already enabled usb debugging to make a backup, if so follow these commands:
adb pull /sdcard C:\
There is a way to simulate touchscreen events but you need usb debugging enabled. Reply if you want to see how.
Hard shutdown the phone by holding the power button for 20 seconds ish. Immadietly after the screen goes blank hold vol. down for 2 seconds and while holding it press and hold the power button as well. (Enter bootloader mode) Let go of the buttons after 5 seconds ish. Then choose recovery from the bootloader menu. This can be a bit tricky, you will see an android robot with a red exclamation point. At this point you need to rapidly press the vol. up and power button together. (Spamming them might work) (This video might help: https://www.youtube.com/watch?v=kjNXkRtEQlo) Then choose wipe cache from the recovery menu. Reboot and see if it works. If not, try a factory reset from the recovery menu by following the steps above.
Good Luck!
Click to expand...
Click to collapse
Thanks for the response. I tried the recovery mode and then factory reset. Still screen was not responding to touch. I am going to return this phone to Sears. I don't know whether I should get another one or get a Moto E.

My opinion: get another moto g, you don't get as much bang for the buck with the moto e. Or get the moto g 4glte or moto g 2. So many options lol.

skyguy126 said:
My opinion: get another moto g, you don't get as much bang for the buck with the moto e. Or get the moto g 4glte or moto g 2. So many options lol.
Click to expand...
Click to collapse
Okay, thanks for the suggestion.

Mate 9 won't turn on???

Hey guys,
My uk mate 9 was low on battery last night, it shut down and now it won't come back on. It's permanently stuck on the booting logo and occasionally the led blinks red and I get a red charging circle on the screen? Its been on charge all night and it's the same any ideas?

I would try recovering it with FunkyHuawei.
Sent from my MHA-L29 using XDA Labs

Try to boot into recovery,press volume up +power button and when u see the logo remove power button while keep pressing volume up till you get into recovery, wipe cache and reboot.
If it doesn't boot make factory reset from recovery again.
Are you using the stock charger and cable?

Since the upgrade to Android 8 Oreo I have a similar problem.
After two days uptime (i.e. time after a reboot), the screen won't turn on when clicking on the power button or the fingerprint scanner. Only holding the on button a few seconds it shows the power / reboot prompt. Clicking the screen or fingerprint scanner then turns it on.
After a reboot the problem does not appear for one or two days and then it starts over again. Even the alarm clock cannot be stopped.
I wiped cache and system cache but to no avail.

mermaidkiller said:
Since the upgrade to Android 8 Oreo I have a similar problem.
After two days uptime (i.e. time after a reboot), the screen won't turn on when clicking on the power button or the fingerprint scanner. Only holding the on button a few seconds it shows the power / reboot prompt. Clicking the screen or fingerprint scanner then turns it on.
After a reboot the problem does not appear for one or two days and then it starts over again. Even the alarm clock cannot be stopped.
I wiped cache and system cache but to no avail.
Click to expand...
Click to collapse
Exactly Same Here, anybody got an idea ?

biggir said:
Exactly Same Here, anybody got an idea ?
Click to expand...
Click to collapse
When it happened again, I connected my phone to my computer and started 'adb shell' and then 'top' which shows all processes running in order of CPU usage, like the same 'top' on Linux or macOS.
I saw that 'system_server' is on top with 100-110% CPU (multicore CPU hence above 100%). Is that correct ?