Hi,
I turned off my phone yesterday and then when I tried to turn it on again it got stuck at the white screen that appears at first - it shows the HTC logo and the information about the software in red letters. I waited for a few minutes but nothing happened, then I reset it from the button under the back cover and still the same thing happened - it stuck at the same point. Any ideas how to fix it? Thanks so much in advance!
Sounds strange, i would try to do a hard reset, but you´ll lose all your data on the device if you do this!
Any other ideas?
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To hard reset your phone which means to delete ALL personal data and settings and have the phone in factory default conditions as if you turned on the phone for the first time after purchasing, press the following buttons:
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
"This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press VolUp to restore manufacturer defaults, or press other keys to cancel."
3. Release the VOLUME UP and VOLUME DOWN buttons.
4. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
You can also use Clear Storage to reset your device back to factory default settings.
1. On the Home screen, slide to the Settings tab and then tap All Settings.
2. On the System tab, tap Clear Storage.
3. Enter “1234” and then tap Yes.
If you have HSPL applied, you could be able to use MTTY method and upload new ROM.
Mtty tool recovery is nothing to mess with, it is a last resort. If you don't know what you are doing, you can easily kill your phone.
Do a hard reset, if that doesn't work, ( I anm assuming that since this is your first post, you do not have a custom rom ) find a copy of your rom and re flash it. But try severral hart resets first.
Thanks to all of you guys. The hard reset did the trick. I had my data backed up on the SD card so I will restore it from there. Thanks for the help.
hi guys,
i just god nexus from a second hand store. i want to hard reset it but it does't.
it is stuck in the screen where the little green guy with the triangle with an exclamation mark next to it. please help.
is there a way to load the factory rom manually?
(i know how to jailbrake and downgrade an iphone so this should not be so hard)
Hold volume down and press on once you see menu with recovery
press volume again and you will see option for clear storage - thats what you want
that is what i have done already. but why is the mobile preventing me from hard reset ?
I have been hanging around the XDA forums (as well as every other forum I could think of) and have been unable to solve my re-set problem.
I got my Nexus S about a week ago and decided to unlock it. That went well, no problem. Then I decided to root using Superboot - that did not go well. Now my phone is unresponsive, just sits on the Google name with an unlocked padlock on a black screen. I can get into fastboot mode by using the volume up and power button if I do this right after replacing the battery. I cannot seem to go anywhere else. Once I got into a menu that would let me install from sd card, but none of the options would install. I followed the following directions to see if I could do a hard reset:
Hard reset Nexus S using hardware buttons
This option is recommended if you are unable to access the options via the Android OS.
1. Turn the phone off by pressing and holding the Power button for about 2 seconds, the tapping Power off. Alternately, you can pull the and replace the battery.
2. Press and hold the Volume Down button while pressing and releasing the Power button.
3. Continue to hold the Volume Down button until you see a menu appear.
4. Now tap the Volume Down button to scroll down to the Clear Storage option.
5. Press the Power button to select Clear storage.
6. Press Volume Up to select Yes.
After a few minutes the hard reset process will be completed and you can reboot your phone to factory default settings.
I never get to the clear storage option, although I have tried data/factory reset and wipe cache. I can get to the android with the triangle and exclamation point but that will just sit for ever, and removing the battery at that point and then rebooting does not work. It just takes me back to the Google and the unlocked padlock. FWIW - my phone updated right before I unlocked it. I don't think it is bricked, but I sure can't get passed the Google name or the Triangle/android.
Thanks for any help.
heliosue
I've the same problem now - did you ever resolve yours?
Here is how
Power off by removing battery
Hold vol up not down and power,
release power and you get Fastboot mode
vol down to recovery and click power
You get the screen with Android + triangle
Click up and Power again for few seconds
you will get the 'Android Sys recovery'
However if you have my problem 'error in loading the built in SDcard memory this wont help.
The only way i managed to get it to work some times although not now, is to reboot the mobile while it is connected to a PC, and load the PC at the same time.
However this time i am stuck at Google screen
hi guys
have same problem for no reason, the nexus s just keeps rebooting its selp for no reason, i get the power manager error when its booted up
i have tryed to reset from setting and no go, it reboot before i get too far and i tryed to reset from powering up with one finger on vol up and other on power button, i get into recovery and see the android and then i barly see the android on his back with ! and it reboots into its self with out resetting
this has never happened before and i dont know why
i moved some of stuff to usb storeage but that all i done lately
any ideas
Dear Experts, I ve been using this device for last two months which is made by taiwan n I got it with ICS updated. For last couple of week its observed that it enters and activate different functions even do make calls when plugged for charging ( not by USB from pc or laptop).
As well as randomly a red border edge is seen for a second while maneuvering in different program. One suggested me to update all installed applications and I did but useless still its like that. I m worried pls help.
sazzad40iba said:
Dear Experts, I ve been using this device for last two months which is made by taiwan n I got it with ICS updated. For last couple of week its observed that it enters and activate different functions even do make calls when plugged for charging ( not by USB from pc or laptop).
As well as randomly a red border edge is seen for a second while maneuvering in different program. One suggested me to update all installed applications and I did but useless still its like that. I m worried pls help.
Click to expand...
Click to collapse
Have you rooted the phone ?
I'm assuming you haven't... If you have, disregard the instructions below and boot into recovery to wipe the Cache/Dalvik Cache.
Try clearing the cache by doing the following:
Hold down the power button and the volume down button simultaneously until you see three android images on the bottom of the screen
You should be presented with a few options, press the volume down key to highlight recovery
Press the power button and wait for the phone to boot into recovery
When you see a red triangle, press the power button and the volume up button simultaneously
You should see some more options. use the volume down key to select "Wipe cache partition"
Press the power button
You should see 'Cache wipe complete.'
Press the power button to select reboot now
If that doesn't solve things you may need to do a factory reset which involves wiping the data partition where all user-data, settings and applications are stored.
My wife had a tf101 that she put a password on at 3 o'clock in the morning doped up on pain killers and doesn't remember what the password is. I have tried to reboot back to factory but when I select wipe date, all it does is boot normally. I tried to flash it but I cant get into the tablet to set it to mass storage device. PLEASE HELP!!! :crying:
If your wireless is connected, failing 10+ so times (even after the 30 second lock) should prompt you for the gmail account, and you'll be able to reset it.
Otherwise you have to do a factory reset on the device: Power it off completely, then hold power + volume down for 10 or so seconds until you see text at the top of the screen. Let go of both buttons. You should get to a menu that has 2 (or 4) options, one of which is "Data wipe". Press the volume down button to select the Data icon then hit volume up to confirm. This will wipe all data and bring it back to factory. But try the first trick, if your data is important.
Last fix, use Easy Flasher to get back to stock.
You are a life saver. Thank You very much!!!!!! :good:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Just try Power + volume down for 10 seconds (simulates a battery pull.) Aside from that if you can get into stock recovery try wiping data and cache and then rebooting. If you can't, take it back.
champdood said:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Click to expand...
Click to collapse
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
zimzum57 said:
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
Click to expand...
Click to collapse
I wouldn't mind if you posted your path to success in case I run into the same problem at some point. My bootloader hasn't been unlocked as of yet. I'm holding out for a ROM that's really, really worth a proper flashing but am scared as hell about the issues people run into.. factory reset loops and failures, bootloader unlock loops now apparently. With the exception of Busybox, which has an uninstaller, I have everything symlinked into my /system directory from a folder in /data and it works great and makes everything easy to keep track of but there's always the doubt of the stray app that put a file there when I granted permission and I didn't know about it.
For my Razr HD, I found that holding volume up and down while the android logo did it's spinning until it ended got me to the recovery menu.. However this hasn't really fixed anything, every time I restart the phone it goes through the same process again and does a hard reset all over again. After a few seconds in the recovery menu it restarts the phone again and goes through a normal load process, but the phone is hard reset every time. It doesn't matter what option I select in the boot menu, it does the same thing (so I don't think it's detecting what option I select at all).
So back to Fido it goes.
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Same issue. Took me a while to figure it out through an amalgamation of various online helps. I repeated it several times to make sure it worked before I posted.
I was experiencing android logo with blue loading bar... after a few seconds it would stop and then quickly show the android symbol on its back with a red exclamation point logo. Then it would shut off.
- To restart, press and hold both power and volume down for approximately 10 seconds, then let go of the power.
(Should show Motorola logo, then go to green Android logo again)
- At Android Logo, immediately press the middle of the volume up/down rocker.... this should engage both buttons at once.
(I was able to initiate this with one press in the middle of the volume rocker... other times it took me a few quick presses)
(If done properly, the screen should stop and some yellow text will appear on the left side of the android logo.. let it continue, it may fail)
It should say:
Formatting /data....
Formatting /cache....
Data wipe failied.
Performing BP Masterclear...
This will bring up a blue text menu at the top. Use volume up/down to navigate. Power to select.
Go down to "wipe data/factory reset" and select by hitting power. Go down to "yes" and select by hitting power.
It should properly format the /data and /cache after about a minute. Once it completes it will bring the blue text menu back up. Select "reboot system now" by hitting the power button.
Voila.
Click to expand...
Click to collapse
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Guys can you post your build.prop and default.prop files? it needed to get fido fw with jb.
THANK YOU.......My Motorola xt925 went "Boot Loop" after i reset the settings. Neither Telstra or Motorola could help. Excellent work Champdood.......
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
You are a king among men. I was stuck on this issue for so so so so long. I was downloading roms and trying to flash them and god knows what else!
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
THANK YOU! You just saved me so much trouble and it was quite the worrisome situation I was in. Sidenote for anyone reading this after June 6, 2013. The link to that Fido forum may be dead but Champdood's instructions are the straight goods! :good:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
FunkmasterC said:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
Click to expand...
Click to collapse
Me too! I also noticed that the version that re-installed (the one time I did it) wasn't completely stable. It acted super weird adding an icon of one of my apps to the top left position of the screen one swipe over from the main/home screen every time I did a reboot.
At first I didn't even know what was happening only that my Google Now widget (which I usually keep in that space) was disappearing every time I rebooted and an icon was in the top left corner instead. Finally, I realized what was happening. Weirdest part of it all is that if the OS put an icon in there, on a reboot it would remain the same. But if I tried putting an icon there (or widget) on reboot it would be replaced.
Champdood saved my phone...
I would like to add that the same thing happened to me. I performed a factory reset from Settings > Privacy > Factory Reset and that just sent the phone into an endless loop of red logo > android logo > android logo on back > power off > repeat. Nice job Motorola.
On Motorola help pages it was all about Power button + Down and getting the white menu where you volume down to choose and volume up to select. That would successfully reset the phone but as soon as I powered down and up again: back in the infinite loop.
In desparation, I found this thread. Completely unique to hit the Power Up+Down simultaneous as a press not a hold when see the Android logo, indeed, brought up a blue screen, followed the instructions, successfully reset and so far, have been able to successfully power down and back up again. Will be bookmarking this page.
Thank you so much Champdood!
Alternative External Reset Instructions from Motorola themselves...
Hey, as mentioned Champdood's factory reset instructions work fine. Since reading this thread, I realized other's are having the same problem resetting using the menu (Settings > Privacy > Factory Reset), so I initiated a chat with Motorola about this. The person would not respond to my quizzing about the reason for this but did say it was called an Internal Reset and then named Champdood's method the External Reset. He also gave slightly different instructions for accessing the blue menu. I am reproducing both sets of instructions for you all here:
From Motorola Customer Service:
PERFORMING AN INTERNAL RESET:
From the home screen of your phone, touch Menu
Touch System settings
Scroll down and touch Privacy
Touch Factory Data Reset
Scroll down and check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Touch Reset Phone
PERFORMING AN EXTERNAL RESET:
WARNING: When using this feature; everything is deleted from the device.
NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
The device will display different BOOT OPTIONS
Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
Press and hold the VOL DOWN key for 5-10 seconds
While still holding the VOL DOWN key tap and release the VOL UP key.
The device will display additional menu options (Text will appear in BLUE)
Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to SELECT this option.
Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
Once the Formatting is complete, press the POWER key to confirm a REBOOT
The device will reboot and start the normal power up sequence .
Motorola Razor Issue Fixed
Your Tip really helped me fix my Motorola Razor HD phone.
Created my account only to write a thanks and to comment for the same.
Thanks
Another thanks.
My wife's phone was doing this after a Settings menu factory reset, but the instructions champdood posted worked.
I had to re-re-format the data and cache partitions about four times, but after that it worked!
And somehow root was preserved; SuperSU was missing, but I had root over adb.
Cheers champdood.
Perfect fix
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
Hey Champdood, THANKS! Your fix worked a treat - XT-925 now back on-line and loving it!!
Awesome, looks like the fixed worked on this POS Motorola I got here at work. Thanks.
my verizon xt 925 stucks at the loading screen logo, after it i had a low battery and it went off. Please help, my email is [email protected]
anthony
hello guys
i have the problem with my motorola xt925,
it refused to boot, uit only gets stuck at the loading screen logo (the red eye)
i tried hard reseting it but it does not show the android distress after i selected the recovery in the boot menu.
please help