I have tried hard resetting my phone, but I cant' get it to work. With the phone off, I hold the "volume down" key and press the power button. If i press the power and release quickly, nothing happens. If I hold it long enough for anything to happen, the phone just starts up normally. What am I doing wrong?
Also, If i reset the phone from the privacy menu, does it do the same thing as the above method?
no idea on the second question but try holding the volume up and down at the same time and then pressing the power button until it starts to boot. Continue holding down volume up and down and release the power button once it starts booting. Let us know if this did it for you.
I think you need to hold the volume control button (both Up & Down together) and the Power button until the Reboot screen appears.
Yea but none of the options will reset my phone...
My son was playing with the pattern lock and locked my phone, recovery using gmail username/pass don't work, so I need to hard reset it...
I've done the "delete all user data" and "delete cache data"
But it hasn't removed the lock... and I see my wallpaper is still the same...
Any other ideas... I am stuck with a $200 paper weight right now!!
Update: Fantastic!! Called Samsung, they said it's a bug and I need to send it in to be reflashed... hell no, back to the AT&T store I go... EXTREMELY dissapointed in AT&T / SAMSUNG.... It appears the standard Vibrant S can reset to factory settings!
Thanks,
Rich
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Just try Power + volume down for 10 seconds (simulates a battery pull.) Aside from that if you can get into stock recovery try wiping data and cache and then rebooting. If you can't, take it back.
champdood said:
I have a Fido Razr HD (xt925) in Canada, running stock JB, not unlocked/rooted/anything, just the standard phone.
So I did a hard reset, on the suggestion of some to deal with the stuttering issues (which I found were quite bad). Now I have somewhat of a worse issue, it's stuck in an infinite loop of the android update logo (the green android with the spinning blue thing), then a black screen then the motorola logo. Occassionally it shows the android logo on it's bag with a red symbol with a ! in it (which I presume means it's corrupt). It's just repeating endlessly. After 20 minutes or so I tried a few things, plugging it into a PC, holding down the power/volume up/volume down buttons (which makes it go to a black screen while I'm holding them, but then it goes back to looping as soon as I release them), nothing works.
Any suggestions on what I can do or is this a return to the store because it's dead problem?
Click to expand...
Click to collapse
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
zimzum57 said:
Did you ever get it fixed? I had the same issue and eventually found a path to success. Let me know if not and I'll see if I can help!
Click to expand...
Click to collapse
I wouldn't mind if you posted your path to success in case I run into the same problem at some point. My bootloader hasn't been unlocked as of yet. I'm holding out for a ROM that's really, really worth a proper flashing but am scared as hell about the issues people run into.. factory reset loops and failures, bootloader unlock loops now apparently. With the exception of Busybox, which has an uninstaller, I have everything symlinked into my /system directory from a folder in /data and it works great and makes everything easy to keep track of but there's always the doubt of the stray app that put a file there when I granted permission and I didn't know about it.
For my Razr HD, I found that holding volume up and down while the android logo did it's spinning until it ended got me to the recovery menu.. However this hasn't really fixed anything, every time I restart the phone it goes through the same process again and does a hard reset all over again. After a few seconds in the recovery menu it restarts the phone again and goes through a normal load process, but the phone is hard reset every time. It doesn't matter what option I select in the boot menu, it does the same thing (so I don't think it's detecting what option I select at all).
So back to Fido it goes.
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Same issue. Took me a while to figure it out through an amalgamation of various online helps. I repeated it several times to make sure it worked before I posted.
I was experiencing android logo with blue loading bar... after a few seconds it would stop and then quickly show the android symbol on its back with a red exclamation point logo. Then it would shut off.
- To restart, press and hold both power and volume down for approximately 10 seconds, then let go of the power.
(Should show Motorola logo, then go to green Android logo again)
- At Android Logo, immediately press the middle of the volume up/down rocker.... this should engage both buttons at once.
(I was able to initiate this with one press in the middle of the volume rocker... other times it took me a few quick presses)
(If done properly, the screen should stop and some yellow text will appear on the left side of the android logo.. let it continue, it may fail)
It should say:
Formatting /data....
Formatting /cache....
Data wipe failied.
Performing BP Masterclear...
This will bring up a blue text menu at the top. Use volume up/down to navigate. Power to select.
Go down to "wipe data/factory reset" and select by hitting power. Go down to "yes" and select by hitting power.
It should properly format the /data and /cache after about a minute. Once it completes it will bring the blue text menu back up. Select "reboot system now" by hitting the power button.
Voila.
Click to expand...
Click to collapse
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Guys can you post your build.prop and default.prop files? it needed to get fido fw with jb.
THANK YOU.......My Motorola xt925 went "Boot Loop" after i reset the settings. Neither Telstra or Motorola could help. Excellent work Champdood.......
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
You are a king among men. I was stuck on this issue for so so so so long. I was downloading roms and trying to flash them and god knows what else!
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
THANK YOU! You just saved me so much trouble and it was quite the worrisome situation I was in. Sidenote for anyone reading this after June 6, 2013. The link to that Fido forum may be dead but Champdood's instructions are the straight goods! :good:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
FunkmasterC said:
Is there a permanent fix for this? I have to go through those fix steps every time I wipe my phone as it continues to go into loop...
Click to expand...
Click to collapse
Me too! I also noticed that the version that re-installed (the one time I did it) wasn't completely stable. It acted super weird adding an icon of one of my apps to the top left position of the screen one swipe over from the main/home screen every time I did a reboot.
At first I didn't even know what was happening only that my Google Now widget (which I usually keep in that space) was disappearing every time I rebooted and an icon was in the top left corner instead. Finally, I realized what was happening. Weirdest part of it all is that if the OS put an icon in there, on a reboot it would remain the same. But if I tried putting an icon there (or widget) on reboot it would be replaced.
Champdood saved my phone...
I would like to add that the same thing happened to me. I performed a factory reset from Settings > Privacy > Factory Reset and that just sent the phone into an endless loop of red logo > android logo > android logo on back > power off > repeat. Nice job Motorola.
On Motorola help pages it was all about Power button + Down and getting the white menu where you volume down to choose and volume up to select. That would successfully reset the phone but as soon as I powered down and up again: back in the infinite loop.
In desparation, I found this thread. Completely unique to hit the Power Up+Down simultaneous as a press not a hold when see the Android logo, indeed, brought up a blue screen, followed the instructions, successfully reset and so far, have been able to successfully power down and back up again. Will be bookmarking this page.
Thank you so much Champdood!
Alternative External Reset Instructions from Motorola themselves...
Hey, as mentioned Champdood's factory reset instructions work fine. Since reading this thread, I realized other's are having the same problem resetting using the menu (Settings > Privacy > Factory Reset), so I initiated a chat with Motorola about this. The person would not respond to my quizzing about the reason for this but did say it was called an Internal Reset and then named Champdood's method the External Reset. He also gave slightly different instructions for accessing the blue menu. I am reproducing both sets of instructions for you all here:
From Motorola Customer Service:
PERFORMING AN INTERNAL RESET:
From the home screen of your phone, touch Menu
Touch System settings
Scroll down and touch Privacy
Touch Factory Data Reset
Scroll down and check Erase internal storage if you would like to erase all the data on the phone internal storage such as applications, music, movies or photos.
Touch Reset Phone
PERFORMING AN EXTERNAL RESET:
WARNING: When using this feature; everything is deleted from the device.
NOTE: Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
With the phone powered off, press the VOL UP + VOL DOWN KEY together + POWER KEY .
The device will display different BOOT OPTIONS
Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to SELECT
Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.
The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
Press and hold the VOL DOWN key for 5-10 seconds
While still holding the VOL DOWN key tap and release the VOL UP key.
The device will display additional menu options (Text will appear in BLUE)
Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to SELECT this option.
Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
Once the Formatting is complete, press the POWER key to confirm a REBOOT
The device will reboot and start the normal power up sequence .
Motorola Razor Issue Fixed
Your Tip really helped me fix my Motorola Razor HD phone.
Created my account only to write a thanks and to comment for the same.
Thanks
Another thanks.
My wife's phone was doing this after a Settings menu factory reset, but the instructions champdood posted worked.
I had to re-re-format the data and cache partitions about four times, but after that it worked!
And somehow root was preserved; SuperSU was missing, but I had root over adb.
Cheers champdood.
Perfect fix
champdood said:
Scratch the above post, someone posted a fix on the Fido forums that works perfectly, see thematrix49's post here - fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/8805
Took a while to get the volume press to work, it's just a press, not a press and hold. I just kept tapping it over and over until it worked.
Click to expand...
Click to collapse
Hey Champdood, THANKS! Your fix worked a treat - XT-925 now back on-line and loving it!!
Awesome, looks like the fixed worked on this POS Motorola I got here at work. Thanks.
my verizon xt 925 stucks at the loading screen logo, after it i had a low battery and it went off. Please help, my email is [email protected]
anthony
hello guys
i have the problem with my motorola xt925,
it refused to boot, uit only gets stuck at the loading screen logo (the red eye)
i tried hard reseting it but it does not show the android distress after i selected the recovery in the boot menu.
please help
Sorry, i am really new to this site, and never had a problem like this with a previous phone.
I get home from the grocery store and my phone is off, so it seems, plugged in it, got the M to pop up do the little world thing, then the screen goes to black,
i leave it to charge a little while, come back, and everthing on my phone is working , except for the actual display{now i know its not the display or screen because when i boot it there are no problems with the boot/restart} and if i touch around the screen it lightly vibrates, weird,
i put it to boot menu and my first time trying a normal restart nothing, so i go to motorolas website to get an application to back up my data or something get the motorola device manager and its useless, all it does is tell me my drivers are up to date, look around some more for an easy backup program can't find any except one that won't connect because i can't see where to press ok on the screen
just ended up copy pasting over all 5 gigs of hardrive space
i try to do factory reset, but if i click factory on the boot menu it just restarts it, if i go into recovery it pops up the picture of the opened android robot, and says no command, i have tried pressing volume up for 15 seconds, and then taping the power button to no avail,
interestingly enough once i managed to get the screen on for the phone then it faded to black like a screen saver never to come back.
Anyone know what i can do to unbrick the phone?a program that i can go in and restore it back to factory settings?
i recently updated to 5.0 maybe on friday, haven't had problems, or dropped phone since then
just extremely frustrating,
Recovery key combination was changed after lollipop. Press and hold power button for few seconds and then tap vol up (when you see android robot and no command)
Sent from my XT1033 using XDA Free mobile app
U can flash stock firmware also from your pc..press vol down + power button for fastbootmod then press vol down and then vol up and power button for recovery mod
The problem started when I was on my bootloader that simply said "Downloading Do Not Turn Off Target" and I held the power button down to reboot since I didn't see any other way to cancel that screen. From then on, my phone kept restarting over and over again. Basically, it shows the "Samsung Galaxy S7 Edge" logo then turns off and shows a blank screen for two seconds then turns on again repeatedly. If I hold the power button, volume up and home button or just volume up and home button, the phone states "Installing system update" on the screen and goes to the menu that allows me to reboot the phone, clear cache, shut down, factory reset and so on. I tried factory resetting and clearing cache over and over again with no luck. I tried to install custom firmware by holding volume down, power button and home button and going into the bootloader and using odin but still no luck. Every guide suggested that the phone has a stuck power button but the tap methods don't work and I'd like to confirm that's the problem before I take my phone apart to replace that power button.
The thing that confuses me is that when I go into the menu with the options for rebooting, clearing cache, etc. the power button works fine. Whenever I want to shut down the phone, I can click the volume up and select the "Shut Down" option and then clicking the power button to confirm and it does shut off the phone. How would the power button be the issue if it works fine afterwards?
So would the conclusion be to replace the power button flex or is it a software issue? Or is my phone bricked after having it for three months?
(The problem's lasted for two days now)
Sorry, wrong thread.
-Jamie M.
AlexAquila00 said:
The problem started when I was on my bootloader that simply said "Downloading Do Not Turn Off Target" and I held the power button down to reboot since I didn't see any other way to cancel that screen. From then on, my phone kept restarting over and over again. Basically, it shows the "Samsung Galaxy S7 Edge" logo then turns off and shows a blank screen for two seconds then turns on again repeatedly. If I hold the power button, volume up and home button or just volume up and home button, the phone states "Installing system update" on the screen and goes to the menu that allows me to reboot the phone, clear cache, shut down, factory reset and so on. I tried factory resetting and clearing cache over and over again with no luck. I tried to install custom firmware by holding volume down, power button and home button and going into the bootloader and using odin but still no luck. Every guide suggested that the phone has a stuck power button but the tap methods don't work and I'd like to confirm that's the problem before I take my phone apart to replace that power button.
The thing that confuses me is that when I go into the menu with the options for rebooting, clearing cache, etc. the power button works fine. Whenever I want to shut down the phone, I can click the volume up and select the "Shut Down" option and then clicking the power button to confirm and it does shut off the phone. How would the power button be the issue if it works fine afterwards?
So would the conclusion be to replace the power button flex or is it a software issue? Or is my phone bricked after having it for three months?
(The problem's lasted for two days now)
Click to expand...
Click to collapse
Have you tried flashing the STOCK firmware via Odin or SmartSwitch?
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
Have you tried flashing the STOCK firmware via Odin or SmartSwitch?
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Yea, stock firmware should do it. If you can get into recovery it's definitely not your power button.