Edit: Problem sorted :) - Nexus 5 Q&A, Help & Troubleshooting

Edit: Problem sorted

There are some noise cancellations issues which we believe to be software related. We hope the issue is solved in the next update, but we can't say for sure.
Sent from my Nexus 5 using Tapatalk

Angry_Nexus5 said:
Hello all, I am new to the Nexus 5. I bought mine two days ago. I was really impressed with it at first, but now I'm being told by everyone who I speak to on calls, I sound distant, fuzzy and my mic is crackling. Also, there's a few black dots on the screen. I have done some quick research and found lots and lots of information regarding this issue. However, what I really want to know is, considering this is annoying me like crazy, is it even worth returning it and getting another one? I seen a few posts on other sites and one user had returned 5 times and still had faults. I don't know if I can trust LG again. The problem is, I love this phone so much! :/ I have 30 days to return my phone because of these faults and can either get a refund or an exchange. I don't even think there are any alternatives in the £300 price range :/ I sold my iPhone 5C for this as well! :/
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Click to collapse
Do you really have issues with your phone or are you just trolling. I notice your screen name is "Angry_Nexus5"?
I have neither of the issues you've described. My Nexus 5 seems to be perfect minus a software glitch when making calls. If you are having issues then definitely replace it through warranty. No need to ask anyone for permission to do so.
sent from my neXus 5

rootSU said:
There are some noise cancellations issues which we believe to be software related. We hope the issue is solved in the next update, but we can't say for sure.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
That's certainly promising. I can't see how they'd be able to overlook such a big hardware flaw if it is hardware, so I guess software could be the problem.

We all have the microphone issue. It just depends how much we notice it. Dodgy noise cancellation algorithm. Just record a video with the tv in the background, you'd probably notice it
Sent from my Nexus 5 using Tapatalk

OuncE718 said:
Do you really have issues with your phone or are you just trolling. I notice your screen name is "Angry_Nexus5"?
I have neither of the issues you've described. My Nexus 5 seems to be perfect minus a software glitch when making calls. If you are having issues then definitely replace it through warranty. No need to ask anyone for permission to do so.
sent from my neXus 5
Click to expand...
Click to collapse
I assure you, I am no troll. This is a well known issue from what I have read and pretending it does not exist is an insult to your own and my own intelligence.

Angry_Nexus5 said:
I have no idea what trolling is, but I assure you, I am no troll. I have a nabour that resembles one though, haha! In all serious though, this is a well known issue from what I have read and pretending it does not exist is an insult to your own and my own intelligence. Nor am I asking permission, I'm asking if people think its even worth returning - because others seem to have gone through the trouble of returning just to find they have another defective product.
Click to expand...
Click to collapse
I'm definitely not pretending it doesn't exist. I guess I've never noticed the issue since I never used video recording on this phone. Also no one has told me anything about the call quality having static. If its a known issue that you can bear with then I'd say wait it out and see if the issue gets rectified with the next software update but then again black dots on the screen might be a bit annoying for me to view so I'd probably still do the replacement.
sent from my neXus 5

Angry_Nexus5 said:
I have no idea what trolling is, but I assure you, I am no troll. I have a nabour that resembles one though, haha! In all serious though, this is a well known issue from what I have read and pretending it does not exist is an insult to your own and my own intelligence. Nor am I asking permission, I'm asking if people think its even worth returning - because others seem to have gone through the trouble of returning just to find they have another defective product.
Click to expand...
Click to collapse
It is a well known issue and has easy fixes as well. Simply covering the secondary mic is one of them, check out the threads discussing this issue for more help.
Personally I haven't had anyone complain about my voice and they seem to hear me fine for the most part so I've not taken any action. You also mentioned you may have dead pixels and if so you might want to RMA because of that.
The vast majority of users don't come on to report "all is well here" and so when you read forums you get a concentration of people with issues, or some unlucky/overly picky RMAers.

bblzd said:
It is a well known issue and has easy fixes as well. Simply covering the secondary mic is one of them, check out the threads discussing this issue for more help.
Personally I haven't had anyone complain about my voice and they seem to hear me fine for the most part so I've not taken any action. You also mentioned you may have dead pixels and if so you might want to RMA because of that.
The vast majority of users don't come on to report "all is well here" and so when you read forums you get a concentration of people with issues, or some unlucky/overly picky RMAers.
Click to expand...
Click to collapse
Thank you for your replies. I will go in store tomorrow and discuss my options with a staff member.

Just to update:
I returned my N5, the lady at Carphone was very friendly. She replaced it with a new black Nexus 5 and said its one fresh off the production line. All in all, I'm very impressed glad I returned
Sent from my Nexus 5 using xda app-developers app

Angry_Nexus5 said:
Just to update:
I returned my N5, the lady at Carphone was very friendly. She replaced it with a black nexus 5 and said its one fresh off the production line. So far, no black dots - improved calls - bigger speaker and microphone holes and tight volume rocker buttons. GPS is accurate, and no light bleed. All in all, I'm very impressed glad I returned
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
so... umm... does this mean that you will now post with a different username? since (hopefully) you aren't angry with your nexus5 now?

jj14 said:
so... umm... does this mean that you will now post with a different username? since (hopefully) you aren't angry with your nexus5 now?
Click to expand...
Click to collapse
Am I able to change my username?

Angry_Nexus5 said:
Am I able to change my username?
Click to expand...
Click to collapse
I don't know - maybe the administrators/mods can do that, but I don't see an option to change username.

Theres a link somewhere to contact Admin. That's how I did it.
Sent from my Nexus 5 using Tapatalk

Angry_Nexus5 said:
Am I able to change my username?
Click to expand...
Click to collapse
At the bottom of each page there is *Contact Us* Look under "XDA Member or Visitor and you will find change username. Glad you got it sorted.

Done. Thank you
Sent from my Nexus 5 using xda app-developers app

G_Droid said:
Done. Thank you
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I am glad you got it sorted out.
Thread closed

Related

LCD bleeding

Just took mine out of the box and noticed the lcd bleeds at all the corners. Anyone else seeing this?
Return it for sure.
Sent from my GT-I9000 using XDA Premium App
ive herd complaints about this on the O2x forums...
i dont notice any color bleeding or LCD bleeding... have it right in front of me... i will search around a bit for you and pm you if i find anything else about it...
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
I noticed it a little bit on the top corners when I first powered on the 2 that I have. I don't notice it at much during use though (a tiny bit when watching something full screen with dark colors in the corner).
I noticed it too when I turned mine on. I do not notice it when it is up and running
azrowdydog said:
well if its like the ipad and its a manufacturer defect I wont return it its not terrible just curious if its only me with the backlight bleeding
Click to expand...
Click to collapse
Well most of the time thats a replacable offense as long as its within a fair anount of time.
Sent from my GT-I9000 using XDA Premium App
duglas said:
I noticed it too when I turned mine on. I do not notice it when it is up and running
Click to expand...
Click to collapse
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
I have serious backlight bleed on a corner. will be replacing ASAP.
Not cool
Got it too
Sent from my LG-P999 using XDA Premium App
wow.. i bet replacements will have same issue, this is crazy.
I'm going to replace mine too. I just realized that Cyanogenmod has a black notification bar - it will really be visible then.
mr.orange303 said:
Man im not liking how many little things are poppin up. Then again i came from a vibrant. So maybe i shouldnt complain.
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
Every device is like this on launch..just relax...
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
mobilehavoc said:
Btw, I think this is just the way they are all going to be. Look up iPad 2 bleeding issues. People have replaced them 3-4 times and it's always the same. So I doubt replacing will make a huge difference.
Click to expand...
Click to collapse
'
Yeah thats what I was affraid of it'll be more or problem when we get gingerbread
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
TimTim12 said:
I'm replacing mine too, but I'm going to ask the customer rep tommorrow if there's any way to go in store to arrange the exchange so I can make sure I don't get another phone with a bleeding backlight problem. I'm surprised that they didn't catch this somehow?
Click to expand...
Click to collapse
Let us know what they say.
I originally ordered mine online and just called to get replacements. The rep said - and it is on the return form - that you can only return/exchange through the channel you purchased. Or, if you are a new customer, you could cancel and then go to a store and sign a new contract - and get a new phone number.
Customer rep said she'd escalate the issue, and that once the issue was assessed, they'd make sure to check for the issue in the replacement units, so she said they won't be sending out faulty units. She said I was the first person to comment on it, so I'd recommend that more people call in to T-Mobile to make sure they address the issue. I'm surprised so many people are having this issue! Also said that it has to be sent through the warehouse and I couldn't exchange in store.
I have some minor bleeding but nothing irksome. I checked it on full screen apps, not startup.
I'd replace it if it was guaranteed no leaking I guess but not going to go nuts over it.
Sent from my LG-P999 using XDA App

Pressed screen sound

Does the sensation make cracking sounds when you press on the screen with little effort? It is similar to the sound the back battery cover makes when it gets pressed on other devices. Just quivering if its a defect or normal. I think its the noise of the edge of the screen rubbing with the frame of the phone.
Sent from my HTC Sensation 4G using Tapatalk
There are a lot of threads about this. A lot off people are getting new covers from HTC. You can also try to put a little tape on the inside of the cover, to make.it more snug
Sent from my HTC Sensation Z710e using XDA App
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
D200P13 said:
so this is common and most people can hear a noise of the phones cover when the screen is pressed using about the same amount of pressure as snapping your fingers?
Click to expand...
Click to collapse
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
aNYthing24 said:
Yeah. It's a defect with the back casing. I didn't have it for the first week or so that I owned the phone but it started appearing after that.
Click to expand...
Click to collapse
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
Phily757 said:
What did you do after getting this issue?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Currently in the process of getting a warranty exchange.
aNYthing24 said:
Currently in the process of getting a warranty exchange.
Click to expand...
Click to collapse
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
Click to expand...
Click to collapse
+1
Sent from my HTC Sensation Z710e using XDA App
D200P13 said:
i wonder if you will get a brand new phone or refurbished or re-certified phone? let us know please! also could you let me know what to do to get it exchanged? like to call or email? contact htc or carrier?
Click to expand...
Click to collapse
I'm getting it next week so I'll let you know. I did my exchange through T-Mobile. I tried doing it online, but the CSR rep wasn't picking up on what I said so I just called. They handle all the stuff for me and are sending me a phone from HTC.
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
BlackElvis79 said:
If it makes a noise when you press "right there" then don't press right there. Never in by wildest dreams have I ever thought of returning my phone cuz it made "a noise". I'm sorry, but that's just ridiculous. You complain about sounds created from actions that aren't part of everyday use. It's like you sit and look for defects just so you have something to complain about. It's insane. I'm sorry if this comes off as rude or a rant, but it just bugs me seeing just so many useless threads like this.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
Click to expand...
Click to collapse
I agree. i have searched and found a bunch of people that had the creaking sound when pressing on the screen. unsure why but my intention was to find out of it was common and everyone had this issue or not. i also have screen problems at times and that is when i called tmobile about it and at the end mentioned the creaking sound. the back shell is defective thats why its creaking. if i really wanted to start picking things to complain and return the device i would have done that for not having a external sd or small pointless crap like that or how the official case covers holes in the back. i also had pixalation problems on the screen. my biggest problem was just i had to press the screen a bunch of times just to get it to respond. we are paying $500+ for phones so we expect them to work!
aNYthing24 said:
If you're talking to me, it isn't the only issue I had. I had light leaking through the bottom left hand corner, the text/screen flicker issue, and the fact the battery would overheat while charging at times. I paid a premium price for the phone and I expect to get my money's worth. I don't think that's unfair.
Click to expand...
Click to collapse
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
BlackElvis79 said:
Most if not all of those issues were made known in various reviews of the Sensation before it was officially released.
Sent from my Htcclay's SuperCM7 G2 using XDA App
Click to expand...
Click to collapse
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
aNYthing24 said:
On some units, yes. But not all units have these issues. I didn't even mention the lock screen issue when half of the screen disappears or the ring isn't responsive. I wouldn't mind if I only had one of those issues, but all of them combined got to be too much.
Click to expand...
Click to collapse
I see your point, but I guess what I'm trying to get at is that me personally, I read up a whole lot on every phone I get before I make that jump to buy. I have "a person" that gets the newest gadgets to me alot cheaper than retail and I still read up. So, if i was gonna pay $600 for a new device, please believe I'd have studied on it long and hard first, knowing all of the pros and cons, and weighing them out. Them making the purchase and being satisfied with what I'd bought because I made a solid decision after thoroughly researching it.
BTW, sorry to hear you got a bad one. So far, the only issue I've had with mine has been the fact that sometimes it takes 5 or 6 tries to unlock the screen cuz the icons move instead of the ring, so I can understand your frustration.
Sent from my Htcclay's SuperCM7 G2 using XDA App
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
aNYthing24 said:
I got my replacement today and it was just the phone, not the back cover. Not sure if it's a refurb or a new model. I have no more creaking sounds and the screen doesn't "give" anymore either. Hope that helps.
Click to expand...
Click to collapse
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
rawr4dj said:
Omg its not just me? Dude half my lock screen dissapears as well my only issue is this a a Software or Hardware issue?
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I think it's software. I'm not having the issue on my new unit, but we'll see. It started appearing on my original after a week or so.
mike2518 said:
Did it have anything about the warranty? New units have one year. Refurbs come with 90 days. So if it was a new unit, it could technically say 1 year. I dont know for sure, just guessing. How's the quality of the replacement unit? Any scratches/blemishes anywhere? Thx.
Click to expand...
Click to collapse
No, it didn't. Not as far as I can tell.
It's not too bad. Don't see any scratches/dust/or whatever. The speaker isn't as good as my old one and the yellow tint is a bit noticeable, but there's no screen flicker. Other then that it's a pretty good phone.

To keep or to sell =/

I just got mine in the mail today and have yet to open it. I am seeing all these post with the issues of the phone and honestly they have given me allot of second thoughts. Now i am debating selling it and getting an LG G2 instead. If i open it and play with it i will immediately kill the value of the phone.
Anyone else feel like they didn't get quite what they were expecting?
rexxcastle said:
I just got mine in the mail today and have yet to open it. I am seeing all these post with the issues of the phone and honestly they have given me allot of second thoughts. Now i am debating selling it and getting an LG G2 instead. If i open it and play with it i will immediately kill the value of the phone.
Anyone else feel like they didn't get quite what they were expecting?
Click to expand...
Click to collapse
Where are the mods to get rid of all these ridiculous new threads.
You didn't even open the freakin box and asking if anyone else didn't get what they were expecting. I was expecting a green box, so yes I was disappointed because it wasn't green.
You didn't open the box and you're complaining you didn't get what you expected? Interesting logic there...
Sent from my C6906 using xda app-developers app
rexxcastle said:
I just got mine in the mail today and have yet to open it. I am seeing all these post with the issues of the phone and honestly they have given me allot of second thoughts. Now i am debating selling it and getting an LG G2 instead. If i open it and play with it i will immediately kill the value of the phone.
Anyone else feel like they didn't get quite what they were expecting?
Click to expand...
Click to collapse
You're going to have to open it to resell it anyways, no one in their right mind would trust an unopend box.
Meh. Where have you been all along? This stuff happens for every device on xda in the beginning when device is new. Happened with one, with s4, with nexus 4, optimus G. You name or and these scary threads are all there buried deep down in all those sections. If you get scared by those, you won't be buying any device. Just man up and open that box
From my Optimus G Pro, In your face!
@Funkym0nkey
MODERATOR EDIT FOR SWEARING
Please don't let it happen again
[email protected] said:
Where are the mods to get rid of all these ridiculous new threads.
You didn't even open the freakin box and asking if anyone else didn't get what they were expecting. I was expecting a green box, so yes I was disappointed because it wasn't green.
Click to expand...
Click to collapse
custo said:
You didn't open the box and you're complaining you didn't get what you expected? Interesting logic there...
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
Do you guys even read? The OP is not complaining about his Nexus 5 unit he received and he hasn't opened it yet so he can preserve the ability to return the unit and get a full refund. The OP is implying that he has been seeing issues with the Nexus 5 which he is a bit concerned about and is not sure if he wants to keep it or not. The OP didn't imply that his unit is defective nor did he say what he received is not what he expected. Sheesh learn to read.
rexxcastle said:
I just got mine in the mail today and have yet to open it. I am seeing all these post with the issues of the phone and honestly they have given me allot of second thoughts. Now i am debating selling it and getting an LG G2 instead. If i open it and play with it i will immediately kill the value of the phone.
Anyone else feel like they didn't get quite what they were expecting?
Click to expand...
Click to collapse
Best phone I've ever owned. Can't speak to the G2, but I've owned Droid Charge, Droid RAZR, GNexus, GS3, Nexus 4, GS4, and Moto X. Nexus 5 is leagues better than all of those except the GS4. With the GS4, it comes down to preference, and I prefer the N5.
Sent from my Nexus 5 using Tapatalk
Just return the thing to Google and move on.. Silly thread....
Sent from my SAMSUNG-SGH-I747 using Tapatalk
You're making decisions based on issues other people are experiencing.. Nothing is ever perfect considering this is the first batch of new N5's. Overtime LG and Google will work together to identify what the problems are with the devices. Especially when you aren't going to open the box and speculate that it "might" have issues. Even if if your phone had issues, you could always call Google and request an RMA to get a replacement device. Why bother buy the device if you're going to think twice about it?
Holy crap the reading comprehension of some of you guys is in the gutter. Did you not read anything i wrote? I made it pretty clear that from reading of the issues in other people post that its made me hesitant on even opening the box. That was the whole point of the post and was asking if other who had been using their phones were disappointing or would take back the action of buying. So next time you want to jump down someones throat READ the post.
As far as the guy that said i had to open it, are you serious? What do you think "New in Box" mean... it means unopened 99% of the time. Ive sold hundreds of unopened phones, they sell much faster when they are new and unopened.
rexxcastle said:
I just got mine in the mail today and have yet to open it. I am seeing all these post with the issues of the phone and honestly they have given me allot of second thoughts. Now i am debating selling it and getting an LG G2 instead. If i open it and play with it i will immediately kill the value of the phone.
Anyone else feel like they didn't get quite what they were expecting?
Click to expand...
Click to collapse
Sell it
ericdabbs said:
Do you guys even read? The OP is not complaining about his Nexus 5 unit he received and he hasn't opened it yet so he can preserve the ability to return the unit and get a full refund. The OP is implying that he has been seeing issues with the Nexus 5 which he is a bit concerned about and is not sure if he wants to keep it or not. The OP didn't imply that his unit is defective nor did he say what he received is not what he expected. Sheesh learn to reading.
Click to expand...
Click to collapse
Cool story bro.
I love this phone. It's fast, fluid, and a Nexus. Can't compare to a G2 or GS4 or any other current Gen phone because I haven't used any (coming from gnex), but the phone just feels great in my hand.
I'm assuming you ordered the phone because you wanted the Nexus experience over another OEM. If that's the case, go for it and enjoy your device. I haven't had any issues with mine at all and there are fixes out for some already (saw a thread here about a fix for the jiggly power button). And any real defects should be covered by warranty.
I say go for it. If you really want a different device, then sell it I guess.
Sent from my Nexus 5 using Tapatalk
Personally I would get the g2 over the Nexus 5 anyday
Sent from my Xperia Z1 using Tapatalk
dcoryh192 said:
I love this phone. It's fast, fluid, and a Nexus. Can't compare to a G2 or GS4 or any other current Gen phone because I haven't used any (coming from gnex), but the phone just feels great in my hand.
I'm assuming you ordered the phone because you wanted the Nexus experience over another OEM. If that's the case, go for it and enjoy your device. I haven't had any issues with mine at all and there are fixes out for some already (saw a thread here about a fix for the jiggly power button). And any real defects should be covered by warranty.
I say go for it. If you really want a different device, then sell it I guess.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yes i wanted a unbloated Android, i have in the last 6 months had an S4 and a HTC One (current phone), i can get both of them with google editions however they both lose things(HTC One loses lots of cam functions with play edition) with that. When i saw the Nexus 5 it was a phone made for the Google edition and that was the selling point for me. I saw the fix for the button but considering we all just paid $400 for these phones we should not have to open the phone and put paper inside it so a button doesn't rattle lol
Jiyeon90 said:
Personally I would get the g2 over the Nexus 5 anyday
Sent from my Xperia Z1 using Tapatalk
Click to expand...
Click to collapse
yup with 3 roms that they have to choose from
i am also thinking about the nexus 5, since there are so many mixed reviews. but we all know if google actually messed up with it, they'd do something about it.
and plus it'll hve great support
i'm just waiting for mine to arrive on thursday to see if these problems are even problems to me or maybe i'll end up loving it
@anthonyly
MOD EDIT FOR USE OF SWEAR WORDS
PLEASE DON'T LET IT HAPPEN AGAIN
You deserve a G2... please return and buy the ugly skinned G2.
Sent from my Nexus 5 using Tapatalk
for the price, this is the best phone I've ever owned give it a chance
I'm so confused. Make your own decisions. Use the damn phone. People with no issues is the majority. People with defects or people saying, oh the speaker sucks, this screen sucks, etc. Well again its a affordable phone with the top of the line specs.
Like someone said, this happens with every phone. This sucks, I'm returning etc. This should be in q and a honestly.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Can someone close this thread down? This dudes all butthurt cuz his power button facking rattles. Some of these threads are unbelievable

Do you guys think Google/LG

Will look inside my phone to see if it's been modified? I did the speaker mod where you open it up to get louder volume and compared it to my brother who got Hus Nexus 5 two weeks after I did when it launched and his phone is way louder and clearer. His phone also can get LTE mine can't
Sent from my Nexus 5 using Tapatalk
Wouldn't surprise me if they did. What type of mod did you do?
The mod with the needle and poking holes into the plastic speaker portion.
Sent from my Nexus 5 using Tapatalk
You've voided warranty as I'm sure you know.
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
I'm sure there's a way to hide that/get away with it.
Sent from my Nexus 5 using Tapatalk
IIMaxII said:
I'm sure there's a way to hide that/get away with it.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Deliberately hiding it would be fraudulent. You'll get no advice on that here. You'll just have to send them it an if they ask, admit it.
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I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
IIMaxII said:
I'm sure there's a way to hide that/get away with it.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
First of all this stuff isn't supposed to be talked about on XDA. Second of all, in what planet do people not notice needle holes in a speaker?! The person inspecting your phone either has to be blind, or close to blind.
The thing is, I don't think they'll inspect it.
Sent from my Nexus 5 using Tapatalk
IIMaxII said:
The thing is, I don't think they'll inspect it.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
You are sadly mistaken my friend. Of course they do. It's actually pretty easy to tell if this phone was opened. Once they see that, they'll open it, then happily charge your credit card. If you don't think they will, then take a chance and send it to them.
IIMaxII said:
The thing is, I don't think they'll inspect it.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Pretty sure they will. Most the time they do some sort of inspection to ensure it was a warranty problem.
The thing is, my tampering of the device didn't cause the problems with my model, I've had them from the beginning, but attempted a work around instead of sending it back in the first place.
Sent from my Nexus 5 using Tapatalk
I was mainly just wondering if this can be disputed and looking for options from people who have had successful or unsuccessful experiences.
Sent from my Nexus 5 using Tapatalk
You can dispute it if you flashed a custom rom / rooted and have a hardware failure that is unrelated. If you open the phone up, you void the warranty as per the terms and conditions you bought the device under. There is no disputing that. The warranty is void and thats that.
-----------------------
Sent via tapatalk.
I do NOT reply to support queries over PM. Please keep support queries to the Q&A section, so that others may benefit
IIMaxII said:
I was mainly just wondering if this can be disputed and looking for options from people who have had successful or unsuccessful experiences.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Why didn't you just RMA it before opening it up. You may have gotten a better unit with a better speaker. At least that's what happened with me. I just received a replacement (it always said no signal for some reason) and it has a much better speaker than my first one. What exactly are you returning the phone for?
aooga said:
Why didn't you just RMA it before opening it up. You may have gotten a better unit with a better speaker. At least that's what happened with me. I just received a replacement (it always said no signal for some reason) and it has a much better speaker than my first one. What exactly are you returning the phone for?
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Click to collapse
Because it wasn't purchased under my credit card it was purchased under another persons that gave me permission to use theirs, as I do not own a credit card. I thought the only way I'd be able to fix my issue would be to do that speaker mod, which improved the audio sound greatly, but it's still not up to standard compared to my brother's brand new nexus 5, which is why I want to return it. It was shipped with flaws to begin with and my modifications did nothing but improve the issue. I was under the impression that a warranty wouldn't be voided if it was a hardware issue that wasn't caused by the user as a friend of mine managed to get a replacement on his.
IIMaxII said:
Because it wasn't purchased under my credit card it was purchased under another persons that gave me permission to use theirs, as I do not own a credit card. I thought the only way I'd be able to fix my issue would be to do that speaker mod, which improved the audio sound greatly, but it's still not up to standard compared to my brother's brand new nexus 5, which is why I want to return it. It was shipped with flaws to begin with and my modifications did nothing but improve the issue. I was under the impression that a warranty wouldn't be voided if it was a hardware issue that wasn't caused by the user as a friend of mine managed to get a replacement on his.
Click to expand...
Click to collapse
It wasn't necessarily shipped with a "flaw" it was designed that way to begin with. The bigger speaker holes on your brother's phone is merely an "improvement".
IIMaxII said:
Because it wasn't purchased under my credit card it was purchased under another persons that gave me permission to use theirs, as I do not own a credit card. I thought the only way I'd be able to fix my issue would be to do that speaker mod, which improved the audio sound greatly, but it's still not up to standard compared to my brother's brand new nexus 5, which is why I want to return it. It was shipped with flaws to begin with and my modifications did nothing but improve the issue. I was under the impression that a warranty wouldn't be voided if it was a hardware issue that wasn't caused by the user as a friend of mine managed to get a replacement on his.
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Click to collapse
What the f does that have to do anything? Just because you used someone else's credit card? You sound like some kind of snot a$$ kid. Of course you voided the warranty. Live with it. You do the crime expect to do the time. Grow up and take some responsibility.
Xda does not condone fraud
jd1639 said:
What the f does that have to do anything? Just because you used someone else's credit card? You sound like some kind of snot a$$ kid. Of course you voided the warranty. Live with it. You do the crime expect to do the time. Grow up and take some responsibility.
Xda does not condone fraud
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Click to collapse
Such a mature reply! It definitely added weight to your argument and contributed to the thread.
biscuitownz said:
It wasn't necessarily shipped with a "flaw" it was designed that way to begin with. The bigger speaker holes on your brother's phone is merely an "improvement".
Click to expand...
Click to collapse
The thing is, he doesn't have the improved model he purchased his 2 weeks after I had purchased mine. I asked him if I could test his speakers, then he heard mine. His are twice as loud. I consider that a flaw, tbh.
Considering that there's no "Warning you might void your warranty sticker" I could easily dispute it. Especially if you're going by the Magnuson Moss Warranty Act.
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
IIMaxII said:
The thing is, he doesn't have the improved model he purchased his 2 weeks after I had purchased mine. I asked him if I could test his speakers, then he heard mine. His are twice as loud. I consider that a flaw, tbh.
Considering that there's no "Warning you might void your warranty sticker" I could easily dispute it. Especially if you're going by the Magnuson Moss Warranty Act.
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act
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Click to collapse
Until you tried to do it on your own. Like I said, grow up. You messed up.

New update coming soon maybe?

Spoke with a T-Mobile tech support for the problems I was having with my phone I asked about when we could expect a software update like AT&T and Verizon got he told me between the first and 2nd week of March but take it with a grain of salt but we'll see
Please realize T-Mobile employees usually have no clue what they are talking about. I'll take that comment with the entire great salt lake...
Always depends on who you talk to. Occasionally you get that rare gem who is actually passionate about what they're talking about. Or you get someone who just tells you what you want to hear.
That said the timeline seems to be right for a March release.
patrioticparadox said:
Always depends on who you talk to. Occasionally you get that rare gem who is actually passionate about what they're talking about. Or you get someone who just tells you what you want to hear.
That said the timeline seems to be right for a March release.
Click to expand...
Click to collapse
Yeah hopefully because it's way past due lol
Jduncan312 said:
Yeah hopefully because it's way past due lol
Click to expand...
Click to collapse
Updated both my wife's and my G4 hen it came out. The down side was the whole bootloader unlock wiping the phone. I made the mistake of not backing up my contacts prior to updating a d had to restore my lollipop backup so I could back them up to my sd card and then go bacl yo Marshmallow. The other thing that I don't like is the way Marshmallow handles sd cards, fyi, there is no adoptable storage on LG/T-Mobile's version of Marshmallow and the sd card fix does not work on Marshmallow and all Titanium backups will need to be put on internal or it won't backup cause it will tell you that the backup on external sd is not writeable. Over all I liked it just switched phones cause I thought my G4 had major issues last weekend and neither me nor T-Mobile could get my phone to make or receive calls to or from my wife, daughter,. dispatcher, or my boss after 3 and a half hours of trying at a store and I had to have a working phone so I upgraded to the V10 and love it.
Jduncan312 said:
Yeah hopefully because it's way past due lol
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Click to collapse
I don't think I've ever owned a phone that didn't get at least a tiny update after 4 months!
YrrchSebor said:
I don't think I've ever owned a phone that didn't get at least a tiny update after 4 months!
Click to expand...
Click to collapse
Yeah I here you... Hell when I bought my nexus 6, it upgraded 10x before I got it out of t-mobile... Lol. Granted, it didn't go through the t-mobile upgrade process. But I think everyone else has been updated... And we still have ****ty connection and can't use finger print w/ a case on...
ZDeuce2 said:
Yeah I here you... Hell when I bought my nexus 6, it upgraded 10x before I got it out of t-mobile... Lol. Granted, it didn't go through the t-mobile upgrade process. But I think everyone else has been updated... And we still have ****ty connection and can't use finger print w/ a case on...
Click to expand...
Click to collapse
Time to jump then... ...:::cough:::... S7...:::cough:::...
Andromendous said:
Time to jump then... ...:::cough:::... S7...:::cough:::...
Click to expand...
Click to collapse
Have fun... Not going anywhere for a while, maybe note6 in the fall or early next year... I don't do little phones anymore...
Andromendous said:
Time to jump then... ...:::cough:::... S7...:::cough:::...
Click to expand...
Click to collapse
Yeah, I just pre ordered the S7 Edge. To many issues going unfixed with this device
androidfilesharing said:
Yeah, I just pre ordered the S7 Edge. To many issues going unfixed with this device
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Click to collapse
Seriously, are people that impatient. You know mm will be available real soon and the g4 already got it. You don't think They are saving the fixes for one big update? Why fix something in lollipop if you can fix it 2 weeks later and bring marshmallow too? Not to mention I don't seem to have all these issues some complain about.
Sent from my LG-H901 using XDA Free mobile app
masondoctorjt said:
Seriously, are people that impatient. You know mm will be available real soon and the g4 already got it. You don't think They are saving the fixes for one big update? Why fix something in lollipop if you can fix it 2 weeks later and bring marshmallow too? Not to mention I don't seem to have all these issues some complain about.
Sent from my LG-H901 using XDA Free mobile app
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Click to collapse
Lucky you I guess. I use my phone for real world purposes. One issue I have is the heat this device creates when filming video. My 6 that old had a school performance and while filming it got so hot that my device started stuttering and it ruined the video. To each his own I guess. Looks like my S7 will be here tomorrow. I'll let you know how it goes
androidfilesharing said:
Lucky you I guess. I use my phone for real world purposes. One issue I have is the heat this device creates when filming video. My 6 that old had a school performance and while filming it got so hot that my device started stuttering and it ruined the video. To each his own I guess. Looks like my S7 will be here tomorrow. I'll let you know how it goes
Click to expand...
Click to collapse
Sounds like a defective unit. I would dump it too then. My v10 stays cooler than any device I've ever owned. It barely gets warm shooting video. Sorry to hear that.
Sent from my LG-H901 using XDA Free mobile app
masondoctorjt said:
Seriously, are people that impatient. You know mm will be available real soon and the g4 already got it. You don't think They are saving the fixes for one big update? Why fix something in lollipop if you can fix it 2 weeks later and bring marshmallow too? Not to mention I don't seem to have all these issues some complain about.
Sent from my LG-H901 using XDA Free mobile app
Click to expand...
Click to collapse
You cannot call people impatient when you're not experiencing the problems they're facing. If you are and you're still patient, then you can have something to say.
Airtioteclint said:
You cannot call people impatient when you're not experiencing the problems they're facing. If you are and you're still patient, then you can have something to say.
Click to expand...
Click to collapse
Unless you have magic psychic abilities, no one else knew about his video problems till after the impatient post... Odd thing about these forums... They post in chronological order...
Airtioteclint said:
You cannot call people impatient when you're not experiencing the problems they're facing. If you are and you're still patient, then you can have something to say.
Click to expand...
Click to collapse
I was speaking more to those who are just complaining about updates. The phone will be 4 months old in 2 days, and marshmallow is pretty much guaranteed within the month.
Sent from my LG-H901 using XDA Free mobile app
ZDeuce2 said:
Unless you have magic psychic abilities, no one else knew about his video problems till after the impatient post... Odd thing about these forums... They post in chronological order...
Click to expand...
Click to collapse
He said "all these issues some are complaining about".
Keywords for you: All. IssueS. Some.
Problems everybody hoping a fix with marshmallow updates.
Airtioteclint said:
He said "all these issues some are complaining about".
Keywords for you: All. IssueS. Some.
Problems everybody hoping a fix with marshmallow updates.
Click to expand...
Click to collapse
If you are going to quote people, why don't you try to put in context... Do you work for Fox news? What he said was, and I quote "I don't have all these issues some are complaining about" end quote... Keyword for you "I" meaning himself... Other keywords "who cares" and "learn context"...
ZDeuce2 said:
If you are going to quote people, why don't you try to put in context... Do you work for Fox news? What he said was, and I quote "I don't have all these issues some are complaining about" end quote... Keyword for you "I" meaning himself... Other keywords "who cares" and "learn context"...
Click to expand...
Click to collapse
Your context changed nothing. Himself. So, and?
Who cares? You obviously do. So much that you came back with such a desperate, pathetic reply.
Lmao, you just have yourself a super night... Keep on trying, maybe you'll come up with a valid point someday...

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