Related
Everytime I call Expansys in the UK, I am greeted by uninterested sales staff unwilling to find out basic information about their products. It's just like noone there can be bothered.
Has anyone else had this experience?
Can anyone recommend another retailer?
Thanks.
I had a similar experience a year or so ago, having to practically coax information out of the salesman on the phone. It's a shame, because withstanding their sales staff I've found they are a great supplier.
me too maybe we shloud get the MD EMAIL and forward the thread lol
I've sent a link to [email protected].
The wiki list of prices showed this shop to be the cheapest one! http://www.tigaduacellular.com
I tried to order from them, please see what happened! DO NOT BUY ANYTHING FROM THEM! PLEASE!
Here we go, the e-mail conversation with their sales department:
-----------------------
Please Confirm Your Tiga Dua Cellular: Order #
to me
Hello XXX,
Thank you for your order. We have the phone you order in stock.
We have the EU and Asia version available.
We will dispatch your order after we have verified your payment. Please
confirm if you want to cancel this order or want to continue this order.
So we can provide you with our payment information.
If you have any questions regarding your order, don't be hesitate to contact
us.
Best Regards,
Mr. XXX
http://www.tigaduacellular.com
Email: [email protected]
Phone:
--------------------------------
Me to the shop
Hello,
Thanks for your extremely fast reply! I would like to purchase the EU version of the phone. So please continue with the Touch Pro EU version order.
Sincerely Yours,
XXX
---------------------------------
Me to the shop again
Hi,
I'm wondering if you have noted my message that i would like to continue with the purchase of the Touch Pro EU version as noted below. Now I find myself missing the payment information, which I am waiting from you to send me. The first contact from you was extremely fasy, which I'm thankful for, but approximately how long it can take to tell me how to pay?
The thing that you don't have option to pay via Credit card is already quite annoying, but even more annoying is to wait for the bank transfer payment information. Nothing personal, I'm just used to that shops would be more eager to get the money from the customers.
Sincerely yours,
XXX
---------------------------------
to me
Actually, we have send the payment information to you, the day you reply the
email.
We don't know if you already received it or not.
---------------------------------
Me to the shop
Hello,
Alright, I see! So the payment information is not sent via e-mail but by post. I am honestly sorry for my misunderstanding. I was assuming to get it to my e-mail. Thanks for the info. I'll be looking forward getting that information. Again sorry for my bad behaviour. all the best!
Regards,
XXX
---------------------------------
to me
Of course we have sent the information via e-mail.
Well I guess you're not serious buyer anyway.
Hope you will get your "FREE PHONE" with other website.
---------------------------------
Me to the shop
Hi,
I would really like to buy the phone, but have not received any confirmation? I double checked my spam folder also, nothing in there! I am really serious, as soon as you can provide me with the payment information i would like to purchase the phone.
Because i tried to be the nicest possible to you, i will take all the e-mails, collect a nice package of them and get in contact with your superior. This is not customer service.
You will hear from me, Mr. XXX. Too bad that you werent able to do your job. I will make sure no one will ever buy from your shop again if this harm done by you is not corrected.
Think twice before you fool around like that, WHAT MAKES YOU THINK I WASNT A SERIOUS BUYER?
Sincerely,
XXX
---------------------------------
Me to the shop
PS. this information, and all the emails we have been sending to each other will soon be found from all the biggest mobile phone forums, where your customers are also coming.
---------------------------------
to me
Oh yes.
And you're just a customers who don't pay but want mobile phones.
Or maybe you're just another Nigerian buyer.
---------------------------------
Me to the shop
Excuse me!
I was ASKING YOU to send me the PAYMENT INFORMATION! BECAUSE YOU FAILED TO DO SO IN THE FIRST PLACE!
All this will be reported to your superior. Thanks.
Regards,
XXX
DAMN!!!!! what the hell....
Unbelievable!!!!
Thnx 4 sharing dude!
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
adamdon89 said:
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
Click to expand...
Click to collapse
I'm glad i never got those payment instructions. who knows where my money could be right now!
And also remember, when ordering from them, you will probably have to pay the toll and VAT at your home country, so it really isn't even that cheap.
OMG
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
Amazing.......
You should copy the web-link from here and send them an email with the details of this post..... not good at all? and "who" pays "bank to bank" only these days - very strange indeed?
.
WizzarD-me said:
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
Click to expand...
Click to collapse
I thought to do so, but after doing whois pings on the domain, found out that the website is registered to a person with a same surname than the person answering my e-mail. Family biz.. They can go to hell with their stupid shop, just ordered from expansys.
Sounds very dodgie.... Thanks for sharing....
I bought from highstreet "Kamla" in London on Tottenham Court Road... UK version for £499.
A bit more expensive but from my past experience with HTC P3600 which was quite unstable initially, I thought it's better to buy from a shop where I can go back to if anything goes wrong.
I tell you...that is nuts. I had an issue with the first Touch Pro I ordered. Thank goodness I did it on E-Bay. Paypal refunded my money after my dispute, found another seller, and bought two of them with next day air delivery. Though I had one seller try to mess around with me, money was safe, and still had my Touch Pro within a week of the UK's launch.
Good luck with your next seller.
if it wasn't blindingly obvious to you already:
DON'T PAY BY BANK TRANSFER OR WESTERN UNION.
A merchant who doesn't take cards is generally always a scammer; bank transfers/WU are irreversible, this is precisely why they're required by scammers.
If you want to buy a device, buy it on a card; the price is cheaper than average for a good reason, use your noodle.
Hi There,
I'd like to share my experience buying an iMito QX1 from Geekbuying.com - not for the sake of flaming, but really to help fellow community members avoid lost money and unnecessary heartache.
I purchased the item in June - and have yet to see a refund for a defective product.
It took forever to arrive - and upon arrival was basically DOA. It worked very briefly, in which time I couldn't find sufficient information online to try and flash the new firmware to get it to work properly (the Geekbuying forum information is very minimal, to say the least, and the response rate is very slow), and upon pulling out to try and refresh and reconnect, it stopped working entirely. I connected it to numerous tvs and devices, to no avail - signal has been lost.
This is a known issue that many people have posted about - and Geekbuying.com have completely ignored. See these threads:
http://www.freaktab.com/showthread.php?2539-imito-mx1-no-signal-to-tv
http://www.freaktab.com/showthread.php?4053-Imito-MX2-black-screen
http://www.freaktab.com/showthread.php?3447-Imito-MX1-doesn-t-work-gt-Black-Screen-No-signal
After reaching out to Geekbuying and explaining everything - and everything we tried technically - they initially were willing (supposedly) to provide a refund or alternate device (we asked for a refund), and asked us to fill out forms that they never provided us with, and since then have been stalling, evading, and unhelpful.
Below is the chat I had with their operator today, where they once again have evaded and chosen to be unhelpful:
Please wait for a site operator to respond...
If you do not want to wait, please click here to leave us a message.
Operator Moni has joined the chat.
10:31:43 AM
Hello
10:32:28 AM
Any one there?
10:34:02 AM
Moni?
Moni10:35:08 AM
yes
10:35:08 AM
here
10:35:39 AM
What can I do for you?
tzvika10:38:29 AM
its about a product I purchased from you
10:38:44 AM
order#3056416
10:39:55 AM
The item received was defective - and we've been in back and forth with your customer service (or lack thereof) for some time now - and we would like this resolved immediately
10:39:59 AM
we want a refund
10:42:55 AM
please
Moni10:46:32 AM
ok
10:46:33 AM
ok
10:46:51 AM
how do you want to solve it?
tzvika10:47:42 AM
I want you to give me all the details on how and where to send it back and when I will see my refund
10:57:50 AM
Why are you not answering?!
10:58:10 AM
I cant spend my whole day here and you never reply to emails. This is the worst customer service ever.
10:58:51 AM
Listen we have done everything we have been told and the item doesn't work.
10:59:00 AM
I will be sure to post about this in all of the forums that I've been a member of
10:59:17 AM
XDA, Android Central, Phandroid, Modaco and more
Moni10:59:22 AM
i will reply you later by email
tzvika10:59:22 AM
this is unacceptable
11:00:07 AM
This is what you said the last time a month ago!!!! and the item is still not working and I got no refund.
11:00:18 AM
I want to know now what you will do
11:00:40 AM
last email I sent you was a week ago and you still did not reply!!!
11:00:54 AM
why do you think I believe you when you say you will reply by email??
11:01:25 AM
I just want to send it back, get my money back and forget about this whole thing.
Operator Moni has left the chat.
The chat is ended.
I am sharing my experience, in order to ensure others don't go through the same, and to share my experience purchasing the iMito QX1 - which on paper is supposed to be an awesome device, but falls short in execution.
Good luck.
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
pckarma112 said:
Thank you for posting this. I hope your post will help others to be aware too. But I have to tell you for every post you find like this and believe me there are many. You will also find many post on other forums that will defend this company and have complete lack of empathy.If you read those threads you will find as I have. They are generally from people who have a certain (ahem, cough) relationship with them. It sickens me to say the least. BTW, its not just the device you purchased either. I try to let people know that a lot of these divides can all so be purchased through Amazon. I am not promoting Amazon. I am just saying if something does go wrong. You have a much better chance of a fair outcome. Sorry to here of your episode. You were more than fair with them. I will not be surprised if there is a reply in their defense. Then again, maybe not here. But, try a certain f****tab forum and you will see what I mean. Good luck.
Sent from my A200 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app
shar1r said:
Thanks for the support - I'm sure you're right - I just hope that the sincerity comes through and that if someone who is looking to purchase an item from them and sees this post at some point, may possibly reconsider.
I never do things like this and if it were a small amount I'd likely just forget about it, but it's a $90 product.
Sent from my GT-I9300 using xda app-developers app[/QUOT
It seems difficult to get money back as the address the post on their website are not detailed. I am in Shenzhen and I don't think I can find the right place.
Click to expand...
Click to collapse
All you have to do is dispute with your credit card/bank company. Let them take care of it and save you the hassle.
Sent from my SPH-L900 using Tapatalk 4 Beta
Quick Update
The email we were promised obviously never arrived.
We have resigned ourselves to the fact that we will likely not be seeing our money back. For all future buyers - Paypal ONLY.
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
quincyquinn said:
Have you tried to speak to Eric from geekbuying on freaktab this is what worked for me he got my problem sorted quickly try pm him it might work...
Sent from my Motorola RAZRi
Click to expand...
Click to collapse
No, I don't know anyone there. I'll try that - thanks. (Is there any specific way I can reach out to him? Is he on XDA? Facebook? There's a general email address at geekbuying, and I'm not sure how I can get him specifically to deal with my issue).
Register over there then private message geekbuying member hope this helps
Sent from my Motorola RAZRi
Amazing such issue's were had.
I also bought my QX1 from Geekbuying however I ordered via Amazon (bundle pack with external antenna & Cat 5 USB adaptor)..
My order was received 4 days later (via USPS).
The unit works great & still no issue's on my end with my unit.
Also bought an airmouse from them (via Amazon again) & received that the day before last (2 days after order)..
Long of the short of all of this is I wouldn't put such hate towards one posting that's seen..
As I've had no issue's on my end once so ever..
Just stating my $0.03....
Shame about the issue's though as the QX1 really is I nice little device (however deva support is still very limited)..
My experience with imito qx1 is also positive. Bought it on geekbuying.com and was aware that shipping last LONG. Got it and it works like a charm. Had same issues in the beginning but flashed it with Finless 1.5 ROM form freaktab.com and it works great. That was a good decision.
I was able to RMA my CX-919 to geekbuying for just return shipping $8.
They asked for a youtube video of it not working!
Took two months but the new device works great.
I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!
I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon
Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail
--Sheesh, that isn't what I said at all
Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon
Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott
Glad you managed to get it resolved....... Enjoy your OnePlus One
Obviously many people have serious suspicions if this website is legit or it is just a scam, so i decided to start this thread where everyone can share his experience with this seller.
Nice!
Hopefully this site is legit and everyone can get their beloved phones on their hands...
Maybe the buyers can post something like this:
Purchase date:
Order number:
Tracking number: yes/no (no need to post the real tracking number)
Shipment status:
Purchase date:Friday 27 February, 2015
Order number:????
Tracking number: yes
Shipment status:27-02-2015 Information Received (This is not an acknowledgment of the physical receipt of the stated Registered Article)
02-03-2015 Despatched to overseas (Country code: IE)
Will add a bit more here later, watch this space
Did a bit of googling last night and found these webpages that appear to have been copied, the focalprice and everbuying pages are slow to open this morning for some reason, unless its my pc
warranty and return club http://www.club1941.com/-ezp-25.html
warranty and return Everbuying http://www.everbuying.net/m-article-id-16.html
Wholesale club http://www.club1941.com/-ezp-22.html
wholesale Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=31
Terms of use club club http://www.club1941.com/-ezp-21.html
Terms of use Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=12
RMA request club http://www.club1941.com/-ezp-18.html
Return Policy Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=11
About us club http://www.club1941.com/about-us-ezp-8.html
About us Everbuying http://www.everbuying.net/m-article-id-11.html
Legal window club http://www.club1941.com/-ezp-19.html
Legal window Focalprice http://dynamic.focalprice.com/helpinfo?currentCategoryID=45
General webpage construction from here?? I'm no webmaster so not sure how thats done http://www.new-supplier.com/
Re the above apparently the seller has apologized on facebook for copying some webpages so I guess thats ok then, if you say sorry then your not guilty of copyright infringement, But tell me this if they are genuine, why, after spending enormous amounts on their stock over 600 items, all apparently in stock, yet they skimp on their website and pinch other sites copyright material?
How have they come by all this stock?? the bigger established sites seem to have problems getting stocks of the Jiayu S3 3Gb version, but apparently they still hve stocks and still sending them out, and at an amazing price too, and by the way its not just this forum involved theres a couple more HERE and Here from Russia and Poland and I'm sure their are many more around the world where forum users have ordered from this site, and do you know why?? because if you google 'club1941 review' see which result comes at the top of the pile.
XDA is probably the most well known site of its kind in the world it is trusted and has an excellent reputation, and I will wager that many people have seen that review and taken it as gospel, I don't doubt the reviewer's honesty and the review of the phone seems unbiased and detailed, however the glowing review he gives of the website, without any knowledge of their history and integrity I believed has caused many to order from this site, how many of you ordered from club1941 before you saw that members posts on here? and that reviewer has admitted he received payment for that review in the form of a refund of his payment for the Jiayu S3 3 gb that he purchased from clu1941.
I realise that I'm probably p**sing into the wind and most of you will just wait and see what comes in the post, and more will probably order, tempted by the unrealistic prices, as I was.
And I wouldnt be at all surprised if the first few packages to arrive are genuine, that's not unheard of.
I'm not an expert on paypal and their ways, so if you have any queries paypal related please ring them up and ask advice if you go to the contact page in your paypal account there is a free phone number there, that's in the uk anyway.
Some of you probably think I have a chip on my shoulder regarding this site, and you're probably right, I dont like people who try to steal from me, or anybody else, and I'm old enough and ugly enough not to care what people think.
Why have I only put negative stuff here?? because I cant find anything positive, prove me wrong show me something positive about this site that will give me confidence in it
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
oscarblue48 said:
Will add a bit more here later, watch this space
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
Click to expand...
Click to collapse
Despatched , but full refund? More information, please!
My package sent via nl post just got its status updated to "the item is pre-advised" which means something is flying from China to Netherlands
Yeah. Something is flying for sure an that something may be many,many things.
Seems like they do ship the items.
Judging from the tracking number most likely it's from Singapore.
ivivdim said:
Despatched , but full refund? More information, please!
Click to expand...
Click to collapse
He opened a dispute because he felt it was dodgy, even after he got a tracking number
If it isn't a scam, why would the seller accepted dispute immidiatelly without canceling the shippment?
They are so rich that they give Jiayu S3 3GB for free?
TheCityAndTheStars said:
Yeah. Something is flying for sure an that something may be many,many things.
Click to expand...
Click to collapse
That reminds me to this:
The guy ordered 3 umi zeros and this was what came in the mail.
That immediate refund although item has been dispatched is really suspicious
oscarblue48 said:
Will add a bit more here later, watch this space
Purchase 26th Feb
Order no 2339
Tracking no RF319086806SG
dispute opened 27th full refund received immediately
Shipment Status 2nd March Despatched to overseas (Country code: GB)
Click to expand...
Click to collapse
What happens if/when you receive phone? Should we all start disputes once dispatched?
decayed.cell said:
He opened a dispute because he felt it was dodgy, even after he got a tracking number
Click to expand...
Click to collapse
Making refund when there is clear proof that something is already sent sounds to me like pure confession of a scam by the seller?
TheCityAndTheStars said:
If it isn't a scam, why would the seller accepted dispute immidiatelly without canceling the shippment?
They are so rich that they give Jiayu S3 3GB for free?
Click to expand...
Click to collapse
Why would the buyer open a dispute after he received a tracking number if the buyer isn't trying to scam the shop?
Have you ever tried going through the Paypal dispute process as a seller? It's a long and painfully drawn out process. The whole thing is completely biased towards buyers. If it was a proper and fair system theres no way oscarblue48 should have been able to open up a dispute after the tracking number was provided. This gives the seller a chance to actually send the goods, and the buyer to assess the goods before any action is taking.
Obviously these guys are new so maybe the shipping guys didn't notify the ordering guys. Hopefully they pick up the error soon enough and oscarblue48 doesn't end up scamming the shop.
elkosith said:
That reminds me to this:
The guy ordered 3 umi zeros and this was what came in the mail.
That immediate refund although item has been dispatched is really suspicious
Click to expand...
Click to collapse
3 Umi Zero and they sent him that thing? Oh God that's so sad [emoji27]
Venael said:
My package sent via nl post just got its status updated to "the item is pre-advised" which means something is flying from China to Netherlands
Click to expand...
Click to collapse
can you please tell us the order date, sending date
decayed.cell said:
Why would the buyer open a dispute after he received a tracking number if the buyer isn't trying to scam the shop?
Have you ever tried going through the Paypal dispute process as a seller? It's a long and painfully drawn out process. The whole thing is completely biased towards buyers. If it was a proper and fair system theres no way oscarblue48 should have been able to open up a dispute after the tracking number was provided. This gives the seller a chance to actually send the goods, and the buyer to assess the goods before any action is taking.
Obviously these guys are new so maybe the shipping guys didn't notify the ordering guys. Hopefully they pick up the error soon enough and oscarblue48 doesn't end up scamming the shop.
Click to expand...
Click to collapse
Seller had number of days to reply his dispute..they didn't do it, they didn't wait, they refunded immidiatelly as they do not care about the "picture" of Jiayu coming @oscarblue48 way. Picture with proper SG track.
IMHO
Because he wants to make money If there are any problems out there, less people will order it...
Guys, there is already the same thread http://forum.xda-developers.com/showthread.php?t=3042199 Let's use it instead of this one.
van_gogh said:
Guys, there is already the same thread http://forum.xda-developers.com/showthread.php?t=3042199 Let's use it instead of this one.
Click to expand...
Click to collapse
This one was specifically made to discuss how legit or not legit club1941 is. Also I don't find the price surprising since the official price from Jiayu's weibo account is 899 CNY for Basic and 999 CNY for Advanced http://www.weibo.com/jiayuyt, which would be just under $160 USD for the Advanced