Everytime I call Expansys in the UK, I am greeted by uninterested sales staff unwilling to find out basic information about their products. It's just like noone there can be bothered.
Has anyone else had this experience?
Can anyone recommend another retailer?
Thanks.
I had a similar experience a year or so ago, having to practically coax information out of the salesman on the phone. It's a shame, because withstanding their sales staff I've found they are a great supplier.
me too maybe we shloud get the MD EMAIL and forward the thread lol
I've sent a link to [email protected].
Related
Dont Buy In Expansys Much Bad Support!!!!!!!!
why? Please expand and tell us your experience....
dontbuyexpansys said:
Dont Buy In Expansys Much Bad Support!!!!!!!!
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Click to collapse
Odd?
I have bought a number of items from them and had no problems?
Hard to comment when you dont expand (pardon the pun) on your experience
I too have purchased from them and find them very helpful.
When i asked if the phone could be delivered to my work address if it was early or home address if it was late, it unexpectedly did come to my work address!
Very happy!
Expansys technical support
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process. Very few "voluntary" support staff respond to enquiries on their forum and it takes a long time for the answer to really help you. But from what I read here HTC is not much better otherwise we would not need the help of all you guys.
wovens said:
I guess the guy bought an Expansys branded (MWG) phone.
Expansys is very good at selling equipment and customer services related to sales in general but technical support for products they launch themselves is another matter. But I guess they are learning in the process.
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Unfortunately they are "learning" the wrong way, i.e. in favour of profit over users. MWg support is a prime example - when they first launched their own products under the Ubiquio brand there was regular dialogue on the forums between customers, the Expansys/Ubiquio product managers, and even the TFW engineers, as well as actively developed firmware. Since the move to MWg, that's pretty much all dried up, and the whole of eXpansys' official forum support is done by one, very busy, employee (in addition to a few volunteer helpers who answer general questions).
On the other hand, that's still a lot more than you get from most other on-line retailers.
I use eXpansys sometimes for small purchases. Never had a problem.
It seems though from various things I've heard they are very good when everything is going right. When something goes wrong however....oh dear!
Just some random person with a grudge trying to take down a company. Woooohooooo! You fail!
I have purchased several items from them with no problems - they bent over backwards to get my diamond to me before i went on hols
Not the best
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
jolley_small said:
I asked a qu on the forum; was not even acknowledged.
I also asked a qu about getting my USB port fixed via their service; I noticed I had a few missed calls one night which could have been them, but I never received an email reply...
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You never get response from them, thats my experience too.
You get less information how things will get handled when you deal with Expansys.
Good or bad, have seen other companies who take customer care serious.
Thats the point.
My first order went perfect from them, my next one was not what i did order. then the **** begins.
The wiki list of prices showed this shop to be the cheapest one! http://www.tigaduacellular.com
I tried to order from them, please see what happened! DO NOT BUY ANYTHING FROM THEM! PLEASE!
Here we go, the e-mail conversation with their sales department:
-----------------------
Please Confirm Your Tiga Dua Cellular: Order #
to me
Hello XXX,
Thank you for your order. We have the phone you order in stock.
We have the EU and Asia version available.
We will dispatch your order after we have verified your payment. Please
confirm if you want to cancel this order or want to continue this order.
So we can provide you with our payment information.
If you have any questions regarding your order, don't be hesitate to contact
us.
Best Regards,
Mr. XXX
http://www.tigaduacellular.com
Email: [email protected]
Phone:
--------------------------------
Me to the shop
Hello,
Thanks for your extremely fast reply! I would like to purchase the EU version of the phone. So please continue with the Touch Pro EU version order.
Sincerely Yours,
XXX
---------------------------------
Me to the shop again
Hi,
I'm wondering if you have noted my message that i would like to continue with the purchase of the Touch Pro EU version as noted below. Now I find myself missing the payment information, which I am waiting from you to send me. The first contact from you was extremely fasy, which I'm thankful for, but approximately how long it can take to tell me how to pay?
The thing that you don't have option to pay via Credit card is already quite annoying, but even more annoying is to wait for the bank transfer payment information. Nothing personal, I'm just used to that shops would be more eager to get the money from the customers.
Sincerely yours,
XXX
---------------------------------
to me
Actually, we have send the payment information to you, the day you reply the
email.
We don't know if you already received it or not.
---------------------------------
Me to the shop
Hello,
Alright, I see! So the payment information is not sent via e-mail but by post. I am honestly sorry for my misunderstanding. I was assuming to get it to my e-mail. Thanks for the info. I'll be looking forward getting that information. Again sorry for my bad behaviour. all the best!
Regards,
XXX
---------------------------------
to me
Of course we have sent the information via e-mail.
Well I guess you're not serious buyer anyway.
Hope you will get your "FREE PHONE" with other website.
---------------------------------
Me to the shop
Hi,
I would really like to buy the phone, but have not received any confirmation? I double checked my spam folder also, nothing in there! I am really serious, as soon as you can provide me with the payment information i would like to purchase the phone.
Because i tried to be the nicest possible to you, i will take all the e-mails, collect a nice package of them and get in contact with your superior. This is not customer service.
You will hear from me, Mr. XXX. Too bad that you werent able to do your job. I will make sure no one will ever buy from your shop again if this harm done by you is not corrected.
Think twice before you fool around like that, WHAT MAKES YOU THINK I WASNT A SERIOUS BUYER?
Sincerely,
XXX
---------------------------------
Me to the shop
PS. this information, and all the emails we have been sending to each other will soon be found from all the biggest mobile phone forums, where your customers are also coming.
---------------------------------
to me
Oh yes.
And you're just a customers who don't pay but want mobile phones.
Or maybe you're just another Nigerian buyer.
---------------------------------
Me to the shop
Excuse me!
I was ASKING YOU to send me the PAYMENT INFORMATION! BECAUSE YOU FAILED TO DO SO IN THE FIRST PLACE!
All this will be reported to your superior. Thanks.
Regards,
XXX
DAMN!!!!! what the hell....
Unbelievable!!!!
Thnx 4 sharing dude!
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
adamdon89 said:
I was gona buy from them but when a seen they only do "Bank To Bank Transfers" a shat out of it. Don't see why any site wouldn't do paypal.
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I'm glad i never got those payment instructions. who knows where my money could be right now!
And also remember, when ordering from them, you will probably have to pay the toll and VAT at your home country, so it really isn't even that cheap.
OMG
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
Amazing.......
You should copy the web-link from here and send them an email with the details of this post..... not good at all? and "who" pays "bank to bank" only these days - very strange indeed?
.
WizzarD-me said:
What a clueless webshop contact.
I think you should inform the owner of the shop so you can get this guy fired!
thanks for sharing
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I thought to do so, but after doing whois pings on the domain, found out that the website is registered to a person with a same surname than the person answering my e-mail. Family biz.. They can go to hell with their stupid shop, just ordered from expansys.
Sounds very dodgie.... Thanks for sharing....
I bought from highstreet "Kamla" in London on Tottenham Court Road... UK version for £499.
A bit more expensive but from my past experience with HTC P3600 which was quite unstable initially, I thought it's better to buy from a shop where I can go back to if anything goes wrong.
I tell you...that is nuts. I had an issue with the first Touch Pro I ordered. Thank goodness I did it on E-Bay. Paypal refunded my money after my dispute, found another seller, and bought two of them with next day air delivery. Though I had one seller try to mess around with me, money was safe, and still had my Touch Pro within a week of the UK's launch.
Good luck with your next seller.
if it wasn't blindingly obvious to you already:
DON'T PAY BY BANK TRANSFER OR WESTERN UNION.
A merchant who doesn't take cards is generally always a scammer; bank transfers/WU are irreversible, this is precisely why they're required by scammers.
If you want to buy a device, buy it on a card; the price is cheaper than average for a good reason, use your noodle.
Hi guyz I am looking for a Tilt with a nice price tag. I can have shipping either in India, Canada, Australia. I am looking for some nice offers. If somebody is interested than kindly reply here with full detail of your product. What are expecting for it do let me know. No problem of unlocking as I will do that myself.
You can also contact me on my mail id [email protected] as well.
Regards
Sak
sakshamkatyal said:
Hi guyz I am looking for a Tilt with a nice price tag. I can have shipping either in India, Canada, Australia. I am looking for some nice offers. If somebody is interested than kindly reply here with full detail of your product. What are expecting for it do let me know. No problem of unlocking as I will do that myself.
You can also contact me on my mail id [email protected] as well.
Regards
Sak
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Click to collapse
I'm selling mine, I listed before in ebay but the person never paid. I am selling it with a 1gb SD card, 2 stylus, 2 batteries, original HTC case and was asking $270. I have images that I took for ebay.
i am also selling mine on ebay. Last person won and didn't pay.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=190268154935
I did my bid there. Hope it comes within my budget
No more offers. I believe lots of people still loves their Tilt.
Does anyone have experience with them? I was hoping to buy a Galaxy S2 for AT&T from them, but I don't know if it's legit. I have been emailing them, and they do respond very quickly. They say they get their products "directly from the manufacturing company in large quantities at factory wholesale prices." The reason I am skeptical is because they use Western Union Money Transfer, and not Paypal. They did say that I could send half the payment before they ship and half after I get it, so can anyone tell me if this is a good deal? Or just a scam?
Thanks!
Anyone? Would be helpful thanks.
Moved
Sorry and thank you!
The only thing i can rely on is this: http://www.resellerratings.com/store/Negri_Electronics
anybody have experience with them?
http://negrielectronics.com
I ordered a Lumia 820 and 920 from them and I really recommend you. I live in Mexico City and I haven't problem to my packages. They ship to a lot of countries via UPS and Fedex (I got my two phones by Fedex). They can help you with the customs in your country if you ask them. Five stars rated by me.
imeem said:
The only thing i can rely on is this: http://www.resellerratings.com/store/Negri_Electronics
anybody have experience with them?
http://negrielectronics.com
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Reseller ratings, unfortunately, is not a good sample to seek accurate reviews from. 9 times out of 10 customers only use this site to leave negative comments. While only 2% of all orders actually leave reviews to begin with.
Reviews found here are more accurate: http://nel.ec/NEGoogleReviews
These reviews are taken directly from the customer, by Google Checkout, in their follow up email that is sent to all shipped orders. This will give you a better sample, and size for your request.
- Negri Electronics
Negri Electronics said:
Reseller ratings, unfortunately, is not a good sample to seek accurate reviews from. 9 times out of 10 customers only use this site to leave negative comments. While only 2% of all orders actually leave reviews to begin with.
Reviews found here are more accurate: http://nel.ec/NEGoogleReviews
These reviews are taken directly from the customer, by Google Checkout, in their follow up email that is sent to all shipped orders. This will give you a better sample, and size for your request.
- Negri Electronics
Click to expand...
Click to collapse
wow never expected a person related to Negri Electronics to reply to this thread.
Ordered 2 HTC Butterfly and they were cancelled without explanation
Last week I bought 2 HTC Butterfly, from Negri Electronics. At first, the site wouldn´t let me buy 2, so I bought just one for $ 779.50.
I came back the nex day for the other one that I needed, and saw that the price had gone up to $ 818. I really needed these phones so I bought it anyways. A few days later, I get a refund notice from the 2 sites I used to pay for my purchase, Paypal and Amazon, and no email, no explanation whatsoever from Negri. There is something very fishy about this company, I´¨ve been researching online and found several complaints about them.
The phones I purchased and were cancelled without any reason are listed as IN STOCK on their web site, if I were you I would stay away from these people, just my 2 cents.
Hippolito said:
Last week I bought 2 HTC Butterfly, from Negri Electronics. At first, the site wouldn´t let me buy 2, so I bought just one for $ 779.50.
I came back the nex day for the other one that I needed, and saw that the price had gone up to $ 818. I really needed these phones so I bought it anyways. A few days later, I get a refund notice from the 2 sites I used to pay for my purchase, Paypal and Amazon, and no email, no explanation whatsoever from Negri. There is something very fishy about this company, I´¨ve been researching online and found several complaints about them.
The phones I purchased and were cancelled without any reason are listed as IN STOCK on their web site, if I were you I would stay away from these people, just my 2 cents.
Click to expand...
Click to collapse
Very sorry to hear about your issue. Did you ask anyone at NegriCare about these issues before posting on this board? Often times asking a customer care representative you are able to get an answer so your post on this board is complete. Instead it just leaves others in the dark thinking that we did something deceitful.
If you have an order number, you can contact [email protected] and you can check on the status. Here are some possibly reasons it was canceled.
1. You paid with Google or Amazon and the order was considered "fraud" and it was canceled. At this point no email is sent from our behalf.
2. You paid with PayPal for a color BLACK Butterfly, which is not released. At this point the order would be canceled after 30 days automatically. We do not have the option to extend that.
3. The order was canceled because you sent an email to request just this. In this case your order would have been canceled and no email would be sent.
These are all possibly scenarios. There isn't anything "fishy" about canceled orders. In fact, it happens alot. The screening process is quite involved and out of our control. Often times the customer would be furious with us when we didn't do anything. This is why it's best to contact the company prior to venting on message boards as it might not have been under our control.
Please contact us at your earliest convenience. It's never nice to be called "fishy" and we would like to make sure that you don't have that opinion of us any longer.
---------- Post added at 03:13 PM ---------- Previous post was at 03:08 PM ----------
Hippolito said:
There is something very fishy about this company, I´¨ve been researching online and found several complaints about them.
The phones I purchased and were cancelled without any reason are listed as IN STOCK on their web site, if I were you I would stay away from these people, just my 2 cents.
Click to expand...
Click to collapse
You will always find complaints if you look hard enough. We just hope that you are able to see past the petty issues that a few customers had and focus on the great experiences others have had - and posted about.
Here are a few 3rd party sites that collect reviews of Negri Electronics
http://nel.ec/Y8f2mS
http://nel.ec/ZH6Pqf
http://nel.ec/R7riBe
Please keep in mind that it's very difficult to get a customer to leave a good review even if they have had a great experience. Often times the only time a review is left is when it's negative. Of over 56,000 successful orders, only the above have left reviews. Of that population, look at how many are positive.
No
I had a misfortune to buy a defective phone from this web-store. After the return, multiple emails, delays, unreasonable and unfair offers, they have finally suggested a partial refund which I agreed to just to be ignored once again. Today, 7 months since return, our dispute is still not settled. I wouldn't call that trustworthy.
Something has happened to them. Their "contact' page is missing. and my replies to my existing email chain are unanswered for 3 weeks.