[Q] Mobile Data doesn't work. - Moto G Q&A, Help & Troubleshooting

Hi! I have really mysterious problem with my Moto G. I have Global GSM (because I live in Europe) , 16GB model purchased in US. Of course I'm running stock US ROM (4.4.2). Yesterday I purchased mobile data bundle from T-Mobile, then enabled it and everything was working fine for ~20 minutes. After that mobile data icon disappeared. Now every time when I try to enable mobile data icon does not appear and for example Chrome shows me that I'm offline. Is that because I'm running US ROM in Europe? Also if this is important I have little homescreen lag with stock launcher on US ROM but my friend with UK works really smooth. If so can i flash my US model to UK ROM without problems? Sorry for such dumb questions but I'm new to Android (I was running iOS before). I was searching whole Moto G forum but didn't find any familiar problem. Is there any reason or I need to flash/wipe?

I have a similar or maybe the same problem.
My mobile data drops every now and then. Most of the times it happens when I leave home in the morning. Somehow the switch from wifi at home to the mobile data does not happen and I am offline.
I did not find a solution yet other then rebooting the phone which brings back connectivity.
I found some threads in the internet where Kitkat users with different phones face similar issues, but no solution yet.
http://code.google.com/p/android/issues/detail?id=63524
http://productforums.google.com/forum/#!topic/nexus/saOjkcCsPSo
I believe this must be a KitKat SW issue.
Or, maybe it is a Moto G issue, because I also ordered the international model in the US and use it in Malaysia, similar to what you did. Still I tend towards a SW issue in KitKat.
I will monitor this problem and post as soon as I have a solution.

The problem is you didn't just flash the US 4.4.2 ROM, you also flashed the US MODEM firmware which is included in the Stock Firmware Images. I was having something similar happen on a UK handset with US ROM / MODEM firmware. Flashing the UK 4.4.2 Firmware Image here solved it. I suggest you don't flash another region's Modem firmware.
FYI: Custom ROMs don't normally change the Modem firmware.

Just for my understanding:
In the US there are two versions to purchase, the "US" and the "International" version.
Since I live in Malaysia I ordered the "International" version, I suppose the thread starter did the same. Would this problem still affect us??

Since I doubt Motorola will do anything, you could experiment yourself. There is a Retail Asian Stock firmware image you could try flashing and see if things improve. Also there is now a 4.4.2 Stock Retail EU firmware image.
Asian Stock Retail firmware image (4.3):
http://sbf.droid-developers.org/download.php?device=14&file=796​
EU Stock Retail firmware image (4.4.2):
http://www.filefactory.com/file/15a....4.2_KLB20.9-1.10-1.9_cid7_CFC_1FF_v8.xml.zip​

Robx34 said:
Hi! I have really mysterious problem with my Moto G. I have Global GSM (because I live in Europe) , 16GB model purchased in US. Of course I'm running stock US ROM (4.4.2). Yesterday I purchased mobile data bundle from T-Mobile, then enabled it and everything was working fine for ~20 minutes. After that mobile data icon disappeared. Now every time when I try to enable mobile data icon does not appear and for example Chrome shows me that I'm offline. Is that because I'm running US ROM in Europe? Also if this is important I have little homescreen lag with stock launcher on US ROM but my friend with UK works really smooth. If so can i flash my US model to UK ROM without problems? Sorry for such dumb questions but I'm new to Android (I was running iOS before). I was searching whole Moto G forum but didn't find any familiar problem. Is there any reason or I need to flash/wipe?
Click to expand...
Click to collapse
Just flash a new radio. You can download radios from http://forum.xda-developers.com/showthread.php?t=2649763

Related

Atrix 2 Probably softbrick or something

Hello Guys
i am complete noob with Motorola Phones and i need some assistance here
some how i was messing around with the RSD tool and i tried to flash into the ATRIX 2 the ROM from Razr (completely noob) so my phone stack on the flash mode and even if i try to restart phone comes back in the flash mode
unfortunately i manage to find and download the AT&T version i flash it with RSD tool but for bad luck software is lock and i cant get internet access through 3G only from wifi.
does any one know from where i can download the original ME865 stock rom with multilingual because as of now i manage to find only 2 one from AT&T and one from China version which has only Chinese and English language but even although you choose English some icons remains in Chinese language
thanks
Greeco said:
Hello Guys
i am complete noob with Motorola Phones and i need some assistance here
some how i was messing around with the RSD tool and i tried to flash into the ATRIX 2 the ROM from Razr (completely noob) so my phone stack on the flash mode and even if i try to restart phone comes back in the flash mode
unfortunately i manage to find and download the AT&T version i flash it with RSD tool but for bad luck software is lock and i cant get internet access through 3G only from wifi.
does any one know from where i can download the original ME865 stock rom with multilingual because as of now i manage to find only 2 one from AT&T and one from China version which has only Chinese and English language but even although you choose English some icons remains in Chinese language
thanks
Click to expand...
Click to collapse
woops i messed up.
tylercarter said:
http://forum.xda-developers.com/showthread.php?t=1396650
try this. never flash firmware from another device. especially a new device.
scroll down till you get to how to flash fxz. its all there and even the stock rom. good luck.
Click to expand...
Click to collapse
He is looking for the international version of the fxz for the ME865, not the Chineese, or US AT&T version.... he flashed our ROM and now his SIM is AT&T locked....
First question, do you have the MB865(American version) or ME865(Chinese version)?
NVM reread it and seen Jim's post
jimbridgman said:
He is looking for the international version of the fxz for the ME865, not the Chineese, or US AT&T version.... he flashed our ROM and now his SIM is AT&T locked....
Click to expand...
Click to collapse
do we even have an international fxz? if we do does it work on our phone?
Originally the phone i took it with the ME865 Asian version probably because Chinese was not the main language when i start the phone.
after i mess up with the phone and i was not able to restart it
i download the USA version from AT&T but as i said the software is locked only with AT&T sim card so i cant use 3g network since my provider is from Middle East (Dubai)
i found later on and i download the Chinese version ME860 but main language is Chinese so after starting up the phone even if i choose English some part of the phone and some notifications remain in Chinese language.
what am looking is the Asia version ME865 or the official Rom comes from Motorola its self and not from any specific provider
sorry for the confusion but with my S2 i didn't had this problem that the only reason i regret buying Motorola
jimbridgman said:
He is looking for the international version of the fxz for the ME865, not the Chineese, or US AT&T version.... he flashed our ROM and now his SIM is AT&T locked....
Click to expand...
Click to collapse
you are correct that's exactly my request and issue
thanks for helping me out coz my English are not that much good
Greeco said:
Originally the phone i took it with the ME865 Asian version probably because Chinese was not the main language when i start the phone.
after i mess up with the phone and i was not able to restart it
i download the USA version from AT&T but as i said the software is locked only with AT&T sim card so i cant use 3g network since my provider is from Middle East (Dubai)
i found later on and i download the Chinese version ME860 but main language is Chinese so after starting up the phone even if i choose English some part of the phone and some notifications remain in Chinese language.
what am looking is the Asia version ME865 or the official Rom comes from Motorola its self and not from any specific provider
sorry for the confusion but with my S2 i didn't had this problem that the only reason i regret buying Motorola
Click to expand...
Click to collapse
Your first issue was flashing a ROM that does not support all the hardware. Now I can link you to the ME865 fxz, but it is the Chinese version, and it is not a "Motorola" blank slate, it is from a carrier, ALL ROMS that are stock come from a carrier, that is how it works.
Here is the true ME865 fxz, but that is the Chinese version, and you HAVE to flash that first, since that is the hardware you have, you might have to download some languages to from the market to get it all to work in your native language though:
http://4tel.mobi/edison_china_5.5.1-1_GC-86_EDSCHN-6_cfc_ME865_bbs.mfunz.com.rar
For good and for Bad luck i already have both version
i really appreciate your support i
new that the XDA guys are nice but i never expect so much
i will stick at the moment with the AT&T version till later on (i really hope) to get the availability with more stock Roms.
the thing is that the Chinese version you send me is the same as the one i have already and based on what i read on the net is only for china but the one was on my phone was the official Motorola unlocked software which as i see at the moment is not yet available for download
thanking you one thousand times for the support and hope in the near future to get what i am looking desperate for.

[Q] My HOS got an FW update today 2012-05-08 (1.78.401.2)

Anyone else got the 1.78.401.2 FW update?
I have no clue of what it entails...
I also updated!
Installing ...
1.78.401.2 just came out today yet people are already requesting ROM's based on 1.78.401.2....
Also got the update (after manually checking for it) and installing as we speak.
Hope its fixing at least some of the numerous bugs (wireless, wifi, 3G issue, etc) that everybody has with (unbranded) HOS.
G.
I also haven't got any notification but based on this thread tried and am downloading right now - it's 59MB.
Will update the status since I'm among the network issues suffering customers...
Does it include a new baseband (radio)?
Nothing in the UK yet
I'm guessing you guys are all US HOS owners, no update in the UK yet. Are there any release notes?
I checked manually for updates and it worked.
HTC says only "system enhancements"
we will see...
@rboekee
i have the EU - version, unbranded that's the important thing...
Update is not working for those having a custom recovery installed...
After flashing the Stock Recovery with this wonderful One klick tool the Update is working just fine...
http://forum.xda-developers.com/showthread.php?t=1604677&page=6
I had my Bootloader unlocked via HTCdev... Seems like an unlocked Bootloader has got nothing to do with this issue!
To keep your Phone rooted after the update, use OTA Rootkeeper from the Playstore!
rboekee said:
I'm guessing you guys are all US HOS owners, no update in the UK yet. Are there any release notes?
Click to expand...
Click to collapse
I'm in the US.. Stumbled upon this thread and just manually checked my HOS for software updates but it says none :/
Hmm...
The Jones said:
Does it include a new baseband (radio)?
Click to expand...
Click to collapse
there is a new base band: 0.16.31501S.17_2_10.23.315.01S.10L
BTW, It now includes also Hebrew T9 in the phone!!! (only if you change your phone language to Hebrew fully)
Just got mine at the weekend, have tried checking for an update there and theres nothing happening at the mo.
3 UK, sim locked, no root, no customer recovery.
I forgot to mention, I'm with a EU phone.
Sent from my HTC One S using XDA
orenfl said:
there is a new base band: 0.16.31501S.17_2_10.23.315.01S.10L
BTW, It now includes also Hebrew T9 in the phone!!! (only if you change your phone language to Hebrew fully)
Click to expand...
Click to collapse
Sorry if this is the wrong place to ask, but can I flash the radio if I am dev-unlocked?
Seems like it's not available in the US yet? I tried checking in and then check for update but nothing. Asked the woman to do the same and no update for her either. I'm in Boston btw.
For those with the update in the US how is the signal? Is it jumping up and down still? I'm getting tired of this and tried everything so I'm hoping it's the radio firmware and not the hardware itself.
Sent from the One.
The update is only available for unbranded EU phones.
Edit:
It looks like Vodafone Germany has also released the update.
rboekee said:
I'm guessing you guys are all US HOS owners, no update in the UK yet. Are there any release notes?
Click to expand...
Click to collapse
If you didn't know the HTC way of numbering their FW then I can tell you that the *.401.* designates the EU version (possibly the WW version too)...
And yes... I live in Sweden and my HOS is unbranded...
Yep just unbranded only..
Sent from the One.
Mine also an unbranded one.
As for the update itself, it seems that the radio issues are not yet solved.
3g/H issues are still here.
I did notice that on a certain place which has no reception, with the old radio I was still with reception signal though no actual reception was present, while with the new radio the reception really drops to no signal status.
Yet, as I mentioned, there data switches which are interfering to the data transfer are still here... :-(
Sent from my HTC One S using XDA
I can confirm as well that data issue still here H/3G still interrupting a contstand data stream.
Also can confirm that the signal is lower compared the previous update.
My HOS is EU unbranded.
I cannot see any Hebrew language added after the installation.

[Q] Switching firmwares

Hello friends, I'm trying to fix up a GT-N8000 for a friend, it's got ZCBLL5 firmware on it(he got it from china somehow). It did not come with the play store(or any google apps), and since he's an apple guy, he turned to me for help. As it's not my tablet, and i haven't messed much with samsung devices, i don';t want to brick it, so i'm turning to the xda community for a bit of help. We're located in canada, however i see there isn't a canadian firmwrae for this variant. Which would be the best region FW to install, and would it mess up the 3g ability, like would it mess up the IMEI or the CSC. Or would i be better off to root and sideload/flash GAPPS? And would the 3g still function here in canada with the chinese FW. Thanks in advance
Well the german firmware is the one which is updated first so I would advice either the German one or the Nordic one, once you do that you will stop receiving OTA and will have to manually update. I am from India and have installed german and Nordic ones cell services just work fine. The issue with IMEI getting messed to my knowledge will happen only with custom roms.
Once you install any of these roms you will get gapps automatically

[Q] questions before flashing...

1) i ordered a global 16gb moto g from amazon US site...i live in egypt
which stock firmware should i download for this phone..i want both latest stock images for 4.3 and 4.4
from this page http://sbf.droid-developers.org/phone.php?device=14
2)i live in egypt..will i get ota like anybody in the world have the same model of the phone or i will get it in a different time because i live in a different country?
3)if i removed an app (eg. moto assist) using titanium backup..will i still get ota or not?
4)how many firmwares released for 16gb global version based on 4.4?
thanks in advance
sevomemo said:
1) i ordered a global 16gb moto g from amazon US site...i live in egypt
which stock firmware should i download for this phone..i want both latest stock images for 4.3 and 4.4
from this page http://sbf.droid-developers.org/phone.php?device=14
2)i live in egypt..will i get ota like anybody in the world have the same model of the phone or i will get it in a different time because i live in a different country?
3)if i removed an app (eg. moto assist) using titanium backup..will i still get ota or not?
4)how many firmwares released for 16gb global version based on 4.4?
thanks in advance
Click to expand...
Click to collapse
1) If your not rooted and still stock... you dont have to worry about downloading it there.. But just in case, Just check which model you got, if its the international version, you should download this one: Blur_Version.172.44.4.falcon_umts.Retail.en.US for kitkat or Blur_Version.14.14.16.falcon_umts.Retail.en.US for jellybean.
2) Once your receive your moto g,you can update it to 4.4.2 since OTA is already out for US. I got mine from uk and i live in Mauritius, i received the OTA like others in the uk.
3) Never tried this, but it should work.. You will receive the OTA but can't confirm installation will be successful without errors . you could just disable the app (eg: moto assist) and it doesn't require root.
4) You don't need to worry if you have the 16gb or 8gb, since you will download the same firmware.

How much signal do you have? J700

Hi guys! Can you tell me how much signal do you have? I tried flashing three different modem.bin from Stock Roms trying to getting a better signal, because I have a bad signal, and I didn't have lucky.
My signal is: -99 dbm 41 asu (just 2 bars or one).
Do you have the same signal?
Im trying to guess if it's a software problem (Custom ROM, modem.bin etc), a Mobile Network Operator problem or a Hardware problem (something broken or idk).
Thanks!
PS: I have a Samsung J7 2015 (J700m)
The problem, I guess, is software. But not what you think - not the roms.
Backup your data - sms, contacts, messages etc, and full wipe and then flash the latest stock firmware via Odin.
This will give you the latest radio software. Maybe this will work better. :good:
On the Samsung site the latest J700M firmware is 700MUBU2BRxx depending on country. E.g. xx for Brazil is C2, for Mexico D1, Chile A1.
Download from updato.com your country specific firmware; link below.
J700M stock firmware on updato.com
Good luck!
dodo2244 said:
The problem, I guess, is software. But not what you think - not the roms.
Backup your data - sms, contacts, messages etc, and full wipe and then flash the latest stock firmware via Odin.
This will give you the latest radio software. Maybe this will work better. :good:
On the Samsung site the latest J700M firmware is 700MUBU2BRxx depending on country. E.g. xx for Brazil is C2, for Mexico D1, Chile A1.
Download from updato.com your country specific firmware; link below.
J700M stock firmware on updato.com
Good luck!
Click to expand...
Click to collapse
Hi bro, thanks for the answer!
Alright, I'll try. Im downloading J700MUBU2BRA1 (Im from Argentina) and I'll flash it via ODIN. After that, I'll come back here to tell you if it works.
Just 2 more questions:
1) Im downloading the "ARO" Version. Its okay? My phone is Factory Unlock. I saw "Claro" and "Movistar" versions, and they are Mobile Network Operator, but I don't Know what its ARO or ANC.
2) After flashing the Stock Firmware, I can back to EnigmaUX or other custom rom right? Without losing the fix, assuming this helped me.
Thanks! Have a nice day :good:
See inserts below .....
Cherno87 said:
Hi bro, thanks for the answer!
Alright, I'll try. Im downloading J700MUBU2BRA1 (Im from Argentina) and I'll flash it via ODIN. After that, I'll come back here to tell you if it works.
Just 2 more questions:
1) Im downloading the "ARO" Version. Its okay? My phone is Factory Unlock. I saw "Claro" and "Movistar" versions, and they are Mobile Network Operator, but I don't Know what its ARO or ANC.
ARO looks good. I think its the generic firmware for Argentina (as opposed to Carrier specific, with maybe customization, bloatware, locked apn etc)
2) After flashing the Stock Firmware, I can back to EnigmaUX or other custom rom right? Without losing the fix, assuming this helped me.
Yes. You'll have to reinstall TWRP first
Latest TWRP v3.2.3.0 is here Official TWRP page for J700 M/F/H exynos
Thanks! Have a nice day :good:
Click to expand...
Click to collapse
dodo2244 said:
See inserts below .....
Click to expand...
Click to collapse
Thanks for trying man! But this didn't work.
Not just after flashing a Custom Rom, even with Stock Firmaware I had bad signal, and now with Xperience OS Too. See attached screenshots :crying:
Hmmm ........
Maybe you're just in an area with a weak signal.
Have you ever seen a stronger LTE signal right there?
Try this to analyze the LTE signals around you.
Advanced LTE Discovery on Google Playstore
At least you have the latest Radio for your fon.
dodo2244 said:
Hmmm ........
Maybe you're just in an area with a weak signal.
Have you ever seen a stronger LTE signal right there?
Try this to analyze the LTE signals around you.
Advanced LTE Discovery on Google Playstore
At least you have the latest Radio for your fon.
Click to expand...
Click to collapse
Maybe, as I thought, its a Hardware problem... because I have a tower near my house, less than 100 meters (328 feet or 109 yards). It's weird... tomorrow comes a friend who also have a J7 but full stock, never root or anything, I'll see how much signal she have.

Categories

Resources