Will removing the back cover void the warranty? - Nexus 5 Q&A, Help & Troubleshooting

I'm going to see about doing the GPS fix with some cardstock, but am wondering whether removing the back cover will void the warranty? I'm guessing not, but just checking.
Technically messing with the GPS antenna connections would void it, but that's pretty much impossible for them to tell, unless you RMA it with the mod still in place.
Regardless, my GPS sucks ass right now and I'm trying to see if this mod will fix it.

Nevermind. Just did it, it doesn't void warranty, and I lodged card stock below the GPS antenna connections. It appears that it's fixed my issues! But only a drive home for lunch will truly tell.

nickmv said:
Nevermind. Just did it, it doesn't void warranty
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How do you know?
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rootSU said:
How do you know?
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1. There's no indicator tape that I can see. Just some standard white/off-white colored glue on the very bottom.
2. How on Earth could they check? It wouldn't make sense to put any indicator tape on the back cover, because in order to check that, they'd have to remove the back cover in the first place. So, let's say there was tape there that indicated tampering. Only way to tell would be to tamper with the tape in the first place (by removing the cover). So if you had tampered with it, they wouldn't know, because they'd have ripped/tampered with it in order to check anyways.
I think it's much more likely that there's water damage tape or some other tape in ANOTHER location, but not on the back cover. Because I sure didn't see any, and my 2nd point I think is a dead giveaway.

Related

Void warranty sticker

Has anyone's void warranty sticker ever fallen off of their HTC phone?
HTC is telling me that they can't repair my phone under warranty because some sticker is not on the phone. I never opened it nor sent it in for repair! They want to charge me $145.50 for a free repair under warranty! Anyone have a good defense for this?
That is realy bad:
These stickers have been made to break in case of removal.
It hadn't been there in the first place AND passed QC, the odds are slim that HTC will believe this.
Not that I am saying that you are lying, just that HTC doesn't believe that it could happen.
IMHO there is nothing you can do if you got a phone without void sticker and HTC denies you your warranty.
Best of luck!
EquinoXe
Ya, I'm not sure if it wasn't put on from the factory or if it fell off with my obsessive usage. lol
basically its a sticker that goes over a srew, to open the case you have to remove the sticker or damage the sticker.....
if it was water damage you can fix that lol
They say I need to replace the flexboard. Anyone have any suggestions?
The doesn't respond and the earpiece doesn't work.
I dont really want to pay $145 for a phone im going to use for 9 more months...
I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something
nir36 said:
I doubt you can replace a flexboard by yourself if you hadn't had any experience with these things.
you can go over to your device's specific section in the forum and look it up.. see if there's any info on this. hope you find something
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Depending on the device the flexboard could be bought for relatively cheap, and with the help of the service manual you could assemble it yourself (if you have some degree of mechanical insight and know how to hold some basic tools).
Just keep track of all the screws and be gentile with the device..
void sticker
does anyone know of any place i can purchase one of the screw cover void stickers?
In search of Void stickers
I got my phone a couple of weeks after it came out. Then shortly after I rooted it and installed a custom rom. Everything was fine until about a month or so later when I noticed dust gathering at the bottom left corner of the screen. So I figureed I can disassemble it and when I was half way pulling it apart, I realized its too risky! Needless to say I removed the Void sticker...guess my only option is to find a sticker and un-root the phone so I can send it for repair. Any one know where I can get my hands on this tiny little things? Any help is much appreciated!

Water or some kind of spot behind the screen

Hey guys. My TP seems to have a streak that looks like water/oil behind the screen. This phone is only a couple of months old and I've taken good care of it. It hasn't been anywhere near water (the water damage indicator is intact).
I read somewhere that this isn't water, but that when the LCD and the touch overlay make contact, it can produce this spot.
My concern is that this phone is being warrantied next week. My friend was kind enough to push it through for me, but he warned that when they get my current phone back after they mail me the replacement, they'll notice that mark. After that, they might void my warranty and charge me full retail for the phone ($550, after I already paid $350 for this one).
He suggested that I CAREFULLY take the phone apart and clean that mark up before I send it back (he thinks it's a water spot, but he's not sure). I can do that and try my best to avoid voiding the warranty (stickers, etc). However, I figured I'd ask here first and see what other suggestions I can get on how best to clean this mess up.
Any suggestions?
It's probably a Newton Ring. Don't put the phone in your pocket. It's usually caused by pressure on the digitizer.
The digitizer is basically two transparent conductive sheets squishing a gel between them. When you touch with the stylus, it dimples one sheet so they touch. Constant pressure over a large area will cause the gel to become nonuniform in thickness and you get the oily looking mark.
http://forum.xda-developers.com/showthread.php?t=475294
-I had this happen on a PDA I had once and I think it went away, or maybe I massaged the digitizer a little and it made it better, I don't remember. But it did get better.
Oh excellent, thanks for your reply man That thread was informative. Yeah, that's what I thought it was too, but I wasn't sure, still pretty new to this. Do you think VZW/HTC will void the mfg warranty over it (like they would over water damage)?
What I'm basically getting at is, should I go through the effort of trying to get rid of the spot so they won't kick up a fuss, or will they cover it no problems?
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
duke_stix said:
If you open your handset you will definetly void your warranty
HTC are aware of this 'Newton Ring' issue with the touch pro device.
As such, do not do anything to your handset, simply return it under the warranty and get yourself a replacement, if they kick up a fuss, deny payment and get them to verify you caused the fault.
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Click to collapse
Yeah, I'm not going to open it I was contemplating it, but it seems like the warranty should cover this "problem." I just hope Verizon doesn't kick up a fuss about it. If they do, I'll follow your advice and get them to verify that I caused the fault.
Thanks for the feedback

G2X screen bleed fix

All you need to do to fix the screen bleed is loosen the screws on the back of the phone. Ya'll are crazy taking multiple trips to tmobile, picking up all these phones and having the same problem everytime. Man, such an easy fix for such a huge fiasco.
I might add, it may be necessary to get further inside the phone to loosen screws. That would of course mean breaking the "void" sticker covering one of the screws. I haven't tried this yet, but loosening the outer screws did a lot of good for now.
If anyone has a teardown of the g2x, post it! this would be greatly helpful.
EvanPatrickSmith said:
All you need to do to fix the screen bleed is loosen the screws on the back of the phone. Ya'll are crazy taking multiple trips to tmobile, picking up all these phones and having the same problem everytime. Man, such an easy fix for such a huge fiasco.
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Pictures....
My boy got that problem on his ima try it later on his device mines has very little in the corner but it doesn't even bother me .....actually nothing really bothers me about this device I love it oh wait one thing I'm missing from my mytouch 4g ....the optical track pad thing lol.....other than that this phone is great .....I get the casual network disconnects but ehh what phone doesn't .....
EvanPatrickSmith said:
All you need to do to fix the screen bleed is loosen the screws on the back of the phone. Ya'll are crazy taking multiple trips to tmobile, picking up all these phones and having the same problem everytime. Man, such an easy fix for such a huge fiasco.
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Legit picture before and after or video of the before and after.
Is anyone willing to attempt to open up their G2X and see if they can fix the problem?
Yes before and after with pictures please. Thanks!
Loosening the screws won't help with the light bleed though since it's due to an improper sealing of the lcd panel. Tightening or loosening the screws won't change that.
As for the actual backlight bleed effect, I'm pretty sure that's a result of the light bleed but I'm not 100% sure so if anyone is brave enough to try it, it would be much appreciated.
WHat youre saying makes no sense. How will loosening the screws fix any screen bleed issue? I think you should explain better because this doesnt sound very plausable. WHat in actuality is causing the screenbleed to disapear?
UNless somehow you are re-adjusting the case, which in turn actually covers the outer edge of the screen better, thereby eliminating "screenbleed", what you are saying is ridiculous. I would think loosening the screws would have the opposite effect.
seriously, specifics and step by step on what you did would be greatly appreciated by the rest I'm sure as this seems to be a major defect in the phone.
I personally have zero screen bleed, unless I turn up the brightness to 100% and then its very very minor in the top left.
freakboy13 said:
WHat youre saying makes no sense. How will loosening the screws fix any screen bleed issue? I think you should explain better because this doesnt sound very plausable. WHat in actuality is causing the screenbleed to disapear?
UNless somehow you are re-adjusting the case, which in turn actually covers the outer edge of the screen better, thereby eliminating "screenbleed", what you are saying is ridiculous. I would think loosening the screws would have the opposite effect.
seriously, specifics and step by step on what you did would be greatly appreciated by the rest I'm sure as this seems to be a major defect in the phone.
I personally have zero screen bleed, unless I turn up the brightness to 100% and then its very very minor in the top left.
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Step by step? 1) put screw driver in screw and turn lefty loosy 2) repeat step for other screws.
The logic behind this process is to remove pressure on the corners of the screen. If you push down in the middle of the screen, you get screen bleed in the middle. So, if you pull back a bit on the inside housing (after back cover is removed and screws are loosened), you can see the screen bleed move around and sort of disappear.
I guess it's possible that the bleed is caused by too much pressure? Improperly torqued screws? I'd say the theory is plausible but it doesn't bother me enough to try. Thanks for the info OP!
The OP is a LG Rep trying to get ppl to void their warranty so they don't have to replace them. This is stupid!
wondercoolguy said:
The OP is a LG Rep trying to get ppl to void their warranty so they don't have to replace them. This is stupid!
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That actually does make sense cuz i think he re edit his post saying it will void the warranty and when I first looked at the post it didn't have thy part as I recall
My void sticker is on the middle screw so just for kicks I went ahead and loosened the top left screw. Did absolutely nothing. This thread needs to be locked for misinforming users.
Can someone else try this please. I don't expect anyone to void there warranty to see if this works but if you just loosen the outside screw it will not void your warranty. I don't have a screw driver small enough. This doesn't sound plausible but it does make me curious. If nobody does it tonight, I will buy a smaller screw driver tomorrow and try it.
Before doing this, you may want to peek what's inside from FCC:
http://www.phonescoop.com/phones/fcc_query.php?gc=BEJ&pc=P999DW
Choose "details", then open "internal photos".
jrwingate6 said:
Can someone else try this please. I don't expect anyone to void there warranty to see if this works but if you just loosen the outside screw it will not void your warranty. I don't have a screw driver small enough. This doesn't sound plausible but it does make me curious. If nobody does it tonight, I will buy a smaller screw driver tomorrow and try it.
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I'll try it......edit:close thread didn't do ****...
yea tried it, this does nothing.
I would be more then happy to take apart my phone. however the link provided with the photos is not enough to go on and disassembly it gets me to the core but it seems to stop there.
wondercoolguy said:
The OP is a LG Rep trying to get ppl to void their warranty so they don't have to replace them. This is stupid!
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Hahahahahahaha! This right here is the quality posting I expect from XDA. Good loving Lord.
well, i'm not sure about your phones, but my G2x does not have the "void" sticker over the screw holes....
when removing the battery cover all the screws are accessible... is the "void" sticker maybe under the cover beneath the battery cover?
javolin13 said:
well, i'm not sure about your phones, but my G2x does not have the "void" sticker over the screw holes....
when removing the battery cover all the screws are accessible... is the "void" sticker maybe under the cover beneath the battery cover?
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Who knows... I'm not touching anything. heh...

[Q] LED squeaking noise

Hello. I've used my Nexus 5 for some weeks now, but I've encountered an anoying issue...
Right around the LED (under the camera) there is a nasty squeaking noise whenever I touch the area (e.g touching the area under a call, with my index finger)... What can I do to fix this, and will it void my warranty to pop up the back cover, and put a bit of tape to prevent the cover to go up and down creating the noise?
Please help.
Strange. I only heard complaints about a rattling noise due to a loose power button.
Where did you buy your device?
Yes, it will definitely void your warranty if you open the device.
Potetsjokolade said:
Hello. I've used my Nexus 5 for some weeks now, but I've encountered an anoying issue...
Right around the LED (under the camera) there is a nasty squeaking noise whenever I touch the area (e.g touching the area under a call, with my index finger)... What can I do to fix this, and will it void my warranty to pop up the back cover, and put a bit of tape to prevent the cover to go up and down creating the noise?
Please help.
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I have this problem too. Had it on both my phones.
Take off the back cover, put some petroleum jelly around the hole in the cover and reattach the cover. Wipe off the rest.
I'm not kidding. This fixed it.
No, it won't void the warranty if you take it out and put it back properly. Technically it will, but your choice.
Sent from my Nexus 5 using Tapatalk
aooga said:
I have this problem too. Had it on both my phones.
Take off the back cover, put some petroleum jelly around the hole in the cover and reattach the cover. Wipe off the rest.
I'm not kidding. This fixed it.
No, it won't void the warranty if you take it out and put it back properly. Technically it will, but your choice.
Sent from my Nexus 5 using Tapatalk
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Since I live in Norway, we got extremely good laws for us consumers, I've asked for a replacement, the sound has moved to the cornere and sides
I RMA'ed it. Got a new device and the problem appeared arter 1 week... What to do? I'm considering to buy doublesided tape and tape it from the inside...
Any suggestions.

[Q] Does removing back and/or disassembling Nexus 5 void Google Warranty?

My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
joeman55 said:
My phone was briefly dropped in water. I quickly dried it off, and powered down the device. After letting it sit in rice for a day or so, I powered it back on. It boots up just fine, but the touch screen does not work properly. I can't even get past my pattern lock screen, because the touch screen does not sense all the places my finger goes. I am considering two things. 1 - going the RMA process and returning the phone to Google for another one. I'm sure somewhere along the way they'll discover that the phone got wet, and I'll be screwed. 2 - I've read online that you can disassemble the phone, and put rubbing alcohol on it, and blow dry it and fix the water damage.
My question is. Will removing the back, and trying to fix the device myself void the warranty. I would love to get the device working on my own, but also fear voiding out any possibility to use the warranty in the future. Or if I can't fix it on my own, I'd like the warranty/RMA rout to fall back on
Any help, or experience with this is much appreciated! Thank you!
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You dropped it in water. You already voided your warranty. Opening the back and trying to fix it yourself really doesn't matter at this point does it. If you manage to use rubbing alcohol and through some magic of chemistry reset the sensor and return the device for RMA all you've managed to do is commit fraud. Be a man and accept responsibility for your actions instead of expecting Google to pay for your mistake.
This thread should be locked before I can't contain myself as nicely as poster above me.
WR
Sent from my Nexus 5
marleyfan61 said:
You already voided your warranty
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Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
Doesn't anyone get insurance? Mine is against damage, loss, theft, drops, water, whatever.
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
To the OP - just claim on insurance or buy a new one. You're not gonna fool Google by trying to cover it up
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That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
shotta35 said:
That makes no sense. If the device is subjected to things not covered by the warranty, it is null and void at that point.
Same with opening the the device and perfectly putting it back together. They may never know it was opened and probably will still honor the warranty for other claims later down the road however. Water damage isn't covered by warranty as you mentioned but that doesn't mean you have a warranty anymore either. The microphone could stop working tomorrow and it wouldn't be covered by warranty because of previous water damage.
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Not true. Say someone dropped it and the screen cracked. This isn't covered by the warranty but if the microphone went this would be covered unless it can be proven that the drop damaged the mic. OK, in this instance the water has killed the phone but the warranty isn't technically void in its entirety
EddyOS said:
Not true. The warranty doesn't cover water damage but the warranty is still intact so long as you don't try and repair it yourself
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Click to collapse
Perhaps. Google MAY cover things clearly not affected by or caused by water. Something like the button rattle. However currently Google replaces the phone with a new one, not refurbished (at least according to the rep I spoke with).. They will NOT do that with a phone that has water damage. This would open the door for people to drop their phone in water and then get a new one claiming button rattle.
The OP is clearly having issues related to water damage and is therefore not covered under warranty.
To the OP, I would suggest leaving it in rice for several more days and trying again. Sometimes more time is required. Sometimes it doesn't help at all.
@joeman55 - if you paid for the phone using a credit card (that provides accidental damage warranty), you may want to go that route.
I wish. I just paid for it using my debit card. I think for now, I will let it sit in rice for a few more days. Then, if that's still not working, go the RMA route. I had a friend who did that, and it worked out for him.
I see, one guy has no honor, but he's your friend.
So its OK.
Things perpetuate if no one makes a stand to do different.
It's clear, the change won't start with either of you two.
WR
Sent from my Nexus 5

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