[Solved!] Slow 3G on my Moto G - Moto G Q&A, Help & Troubleshooting

I am absolutely in love with this phone but I am really bummed by the 3G data speeds I am getting. I have tested using the Speedtest app all over my city and I never seem to get more than 1Mbps. I just tested my wife's iPhone 4 in the same location as my Moto G and she got 5Mbps and above and I got 0.70Mbps on the Moto G. Both phones are Straight Talk. I really want to keep this phone but these speeds are a dealbreaker. Any ideas?
Edit: I stumbled upon another thread that mentioned that you can set the preferred network. Even though my notification has always shown 3G I never knew you could select between 2G and 3G in the preferred network settings. I selected 3G and boom 7.97Mbps. Way fast enough for my needs! I'm keepin' mah phone!

What carrier are u on
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Please help with this issue
Sprangbrake said:
I am absolutely in love with this phone but I am really bummed by the 3G data speeds I am getting. I have tested using the Speedtest app all over my city and I never seem to get more than 1Mbps. I just tested my wife's iPhone 4 in the same location as my Moto G and she got 5Mbps and above and I got 0.70Mbps on the Moto G. Both phones are Straight Talk. I really want to keep this phone but these speeds are a dealbreaker. Any ideas?
Edit: I stumbled upon another thread that mentioned that you can set the preferred network. Even though my notification has always shown 3G I never knew you could select between 2G and 3G in the preferred network settings. I selected 3G and boom 7.97Mbps. Way fast enough for my needs! I'm keepin' mah phone!
Click to expand...
Click to collapse
Hey sprangbreak, I have the moto g as well on straight talk and I tried what you said to fix the extremely slow 3g and mine didn't work. It's still anywhere from 0.05-0.01Mbps. I don't understand how to fix this issue im having.

Ya same here. I think I am going to go back to net10 after this month is up. I am in love with this phone too, but have the Moto G from the play store, I should be getting 4G speeds, but hell, I'm not even getting 2G! I've tried all the APN settings I could find on the web and still nothing. Any help would be awesome!
Sent from my XT1032 using XDA Premium 4 mobile app

Sprangbrake said:
Edit: I stumbled upon another thread that mentioned that you can set the preferred network. Even though my notification has always shown 3G I never knew you could select between 2G and 3G in the preferred network settings. I selected 3G and boom 7.97Mbps. Way fast enough for my needs! I'm keepin' mah phone!
Click to expand...
Click to collapse
Thanks, my speeds improved dramatically after changing that setting. See the attachment, first 2 were before and one after. I'm on 3 network in the UK.

Related

simultaneous voice and data ovet 3G:D

we all know that this phone has simultaneous voice and data over 4 g but I also read that it has the capability over 3 g but was not advertised because the user experience may suffer. So I gave it a whirl yesterday and it worked great but I was also in area with full 3G coverage. Just nice to know of another advantage we have over other smart phones at verizon. I've never read of the bionic or charge to have this feature also
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bowtieduece said:
we all know that this phone has simultaneous voice and data over 4 g but I also read that it has the capability over 3 g but was not advertised because the user experience may suffer. So I gave it a whirl yesterday and it worked great but I was also in area with full 3G coverage. Just nice to know of another advantage we have over other smart phones at verizon. I've never read of the bionic or charge to have this feature also
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Yeah also it depends on your tower if it is upgraded to do that or not.
Voice & Data over 3G works where I live. I don't have 4G (yet) - but I was able to browse the internet at the same time as making a phone call. Love it!
Works for me also on a 3G network.
also works for me
Works for me also now my friends with EyePhone 4s got nothing on me
works in socal. #winning

Help ! G2X - Poor Reception ? Anyone Else ?

Just got the G2X today.
I'm having extremely poor to no reception at work.
All TMO phones I've used (G1, G2, N1, NS, Mytouch, Mytouch 4G, Galaxy S 4G)
in the past have random reception problems, mostly what I'd say is passable reception at work (in and out of steel buildings).
This G2X is the worst yet.
TMO service walked me thru putting a new sim in and and all.
But it didnt help.
It jumps back and forth from 2G with 2 bars to no service at all.
I didnt like the Galaxy S 4G but it got better reception.
I like this phone, vanilla and all.
Anyone else having this issue ?
If not its going back to TMO.
I got mine this morning at 10 and I have been having great reception! 4 bars with the 4G! And I came from the Samsung 4g also!
Sent from my LG-P999 using XDA Premium App
How do you know if you got 4G, I got the 4G symbol but network connection says utms and I mainly get around 3mb download on speedtest, but sometimes it goes to 7 or 8 mb down...but still says utms, I thought that was 3G. thanks!
reception
I have had great reception with the G2X. Better than both the G2 and MT4G.
fhaines
I love the phone, but the reception isn't very good in my house. The nexus s had better reception.
Sent from my LG-P999 using XDA App
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
EtherealRemnant said:
G2x's reception is on average about 5 to 10 dB weaker than the MT4G that its replacing but I have full coverage everywhere I go and at home I just use wifi calling so its a non-issue.
I live right by an air force base and I'm sure their signals interfere with cell reception. at&t has tons of towers out here and I had to switch because of the signal interference being so bad.
Click to expand...
Click to collapse
I still have the MyTouch 4G and Galaxy S 4G and they both have much better
reception than the G2X does.
I'm pretty disappointed.
I'll probably end up returning it and going back to the MyTouch 4G
(I didnt care for the Galaxy S 4G....200mb internal memory what ?).
Especially since its being reported the Sensation is hitting beginning of June.
There are like 6 or 7 "poor reception" threads in here.
Does that mean this is now definitely a known issue ?
All I got was them walking me thru putting in a new sim.
Nothing improved and the tech said oh well it must be just the area you are in.
And this was after me telling her the MyTouch 4G and the Galaxy S 4G didnt
behave in this manner !
I'm leaning towards returning the phone at this point, but I'm going to wait
a week or so and see if any software updates addressing this are forthcoming.
I had a great reception with my G2x. Had 4G throughout the day both at home and office. And on the way from between home and office too.
Unfortunately had to return it for reboot issues.
I am getting only umts. The device shows 4G but still only umts. I have installed new sim card and had it reset on the network and nothing changes. Even my Vibrant will show hspda when in 3g areas but not this phone so far. I have called CS 3 times and finally they have agreed to send out a replacement phone. I also have had random reboots ( it reboots but reboots right back up to the app you were running before the reboot.) and after speaking for only apporx. a minute the phone feels like it will burn your ear., I really want to keep this phone but if the replacement is the same than I will just send it back and wait for the SGS II or the Sensation. Really is a shame as there is so much I really like about it.
Got the phone, what gives. Connectivity sux, shows like 3 bars and 4g but the internet is slow and spotty. What gives? My HD2 runs just fine in the same spot.
Sent from my Nexus One using XDA App
I'm not getting any signal issues. My signal has been working great. I'd say return it man and get another one.
No 3G At All ! Whats Up With That ?
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
My G2X has the best signal I have ever had with a T-Mobile phone. I keep a data signal in more places than I did with my Vibrant.
going_home said:
Definitely has an issue.
I've never seen it get 3G on this phone.
Only 2G or 4G.
I guess I will be returning the phone.
I really hate to, I like the phone.
But there is definitely something wrong with it.
Click to expand...
Click to collapse
My signal is great, but I'm only seeing 2G or 4G. This does not surprise me, I'm in a HSPA+ area. Why would I ever see 3G?
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Frag x 3 said:
I can't take the reception jumping from full 4G down to 2G constantly. I ordered the Nexus S and I'm not looking back. Even without support for 14.4, SAMOLED and better service will make up for it.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
FWIW, I came from a Nexus S and think the reception is quite a bit better with the G2X.
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
jrwingate6 said:
If you have reception problems you can try 2 things:
1) Go into your mobile network settings and change your network mode to GSM/WCDMA if it isn't already selected. Then click on network operators and do a search. You should see T-Mobile UMTS, T-Mobile GSM and ATT GSM. Once you see the networks it finds, click on select automatically. Before leaving this menu, make sure you click on data roaming. Don't worry, you won't be charged unless your internationally roaming.
2) Swap out your SIM card.
Click to expand...
Click to collapse
Did all that the 1st day (4-20-11).
Finally returned the phone today after testing the data connectivity
at work today with the MyTouch 4G versus the G2X.
No problem with the MT4G but the G2X had horrible or zero internet.
I will post the results with a new phone tomorrow.
The rep said they just got in a new batch of phones.
I hope the exchange has fixed the issue.
Its mostly wifi hotspotting that its really evident.
I want the phone to work because its the snappiest phone I've ever used.
Maybe it could be the area you are in. Both of my G2x and G2 have solid 4g signal.

From 4g with full bars to 1x....

I just got my thunderbolt and my 4g keeps dropping.... Is there a problem?
Sent from my ADR6400L using XDA Premium App
Ever since the nationwide outtage a week ago my 4g has been spotty at best.
I have noticed slower 4g speeds on average and it drops alot more as well.
DroidHam said:
I just got my thunderbolt and my 4g keeps dropping.... Is there a problem?
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
yeah, stop dropping it
I had the same problem after spending a weekend in Mexico - they replaced my SIM card at the store and it has worked fine ever sense.
I keep cycling through 3g/1X and the network is constantly unavailable, wtf is going on? Im so disappointed with this phone so far.
I dont know if I need to install a new radio? I installed bamfs remix 1.6 and some lean kernel, did I do something wrong? My Incredible never had these issues
Where do you live? That obviously matters, 4g coverage keeps expanding in Chicagoland area, I get 4g almost everywhere I go.
I live in Akron, I get full 4g bars then it drops to nothing, then 1x, then 3G. its unreal
Did you enter your address in the coverage map? Don't know how big Akron 4g coverage is, but again, I rarely ever lose 4g around Chicago and the burbs.
Unrooted BOLT, same issue with connection
I have been seeing the same about the connectivity being bad. I live in burbs of Philadelphia, only about 20 mins from city so i'm not going to pin it on my location..
So you are rooted? I however am not. Just got the thing and wanted to see how it was for a bit before rooting, but now i'm thinking before i root i better make sure the phone isn't crap or i'm not gonna be able to return it.
Ugh. Let me know if you're going to try and call VZ, HTC, or whatever. PM me if you find anything.
DroidHam said:
I keep cycling through 3g/1X and the network is constantly unavailable, wtf is going on? Im so disappointed with this phone so far.
I dont know if I need to install a new radio? I installed bamfs remix 1.6 and some lean kernel, did I do something wrong? My Incredible never had these issues
Click to expand...
Click to collapse
it's not just the 4 g service I can even keep a 3g signal have the time and I use to have no problems on my incredible
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DroidHam said:
it's not just the 4 g service I can even keep a 3g signal have the time and I use to have no problems on my incredible
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Cant ***
Sent from my ADR6400L using XDA Premium App
I'm in Wilmington, DE.
Mine is going up and down, as well as getting 3G or just bars in areas that should be 4G.
Another person in the office here, which should be good 4G, also having his phone do the same.
I'm rooted, he is stock.
It happens to me just about anywhere I go lately.
mg00000 said:
I have been seeing the same about the connectivity being bad. I live in burbs of Philadelphia, only about 20 mins from city so i'm not going to pin it on my location..
So you are rooted? I however am not. Just got the thing and wanted to see how it was for a bit before rooting, but now i'm thinking before i root i better make sure the phone isn't crap or i'm not gonna be able to return it.
Ugh. Let me know if you're going to try and call VZ, HTC, or whatever. PM me if you find anything.
Click to expand...
Click to collapse
I don't know where you got that information from but thats false. You can easily return to a complete stock state after rooting if need be.
http://forum.xda-developers.com/showthread.php?t=1009423
mg00000 said:
I have been seeing the same about the connectivity being bad. I live in burbs of Philadelphia, only about 20 mins from city so i'm not going to pin it on my location..
So you are rooted? I however am not. Just got the thing and wanted to see how it was for a bit before rooting, but now i'm thinking before i root i better make sure the phone isn't crap or i'm not gonna be able to return it.
Ugh. Let me know if you're going to try and call VZ, HTC, or whatever. PM me if you find anything.
Click to expand...
Click to collapse
Pretty much from Mid-County to the Lehigh Valley exit is still 3G in most areas but south towards the city and in the Lehigh Valley itself is all LTE. I travel down from Allentown to Philly regularly and I can tell you this from personal experience.
FYI Lehigh Valley LTE is down right now but I just got out of a meeting with Verizon (less than an hour ago) and they supposedly knew there was some maintenance being done in our area (so that may be the reason for the current outage.) If you switch out of LTE Mode to CDMA LTE auto you should pick up 3G (I'd also enable airplane mode and then disable it to pick up a strong 3G for right now.)
Oh and +1 on the rooted/non-rooted thing. You can flash back to non-rooted stock from a rooted state to send it back. Instructions are in the development forum.
Cubs2008 said:
Pretty much from Mid-County to the Lehigh Valley exit is still 3G in most areas but south towards the city and in the Lehigh Valley itself is all LTE. I travel down from Allentown to Philly regularly and I can tell you this from personal experience.
FYI Lehigh Valley LTE is down right now but I just got out of a meeting with Verizon (less than an hour ago) and they supposedly knew there was some maintenance being done in our area (so that may be the reason for the current outage.) If you switch out of LTE Mode to CDMA LTE auto you should pick up 3G (I'd also enable airplane mode and then disable it to pick up a strong 3G for right now.)
Oh and +1 on the rooted/non-rooted thing. You can flash back to non-rooted stock from a rooted state to send it back. Instructions are in the development forum.
Click to expand...
Click to collapse
Hi there, thanks for that info i appreciate it. I seem to be missing where htc allows us to switch btwn the 4g and 3g, i searched for the question but didn't get much results. So i'll my noob question right here. Where is that done?
I see under Settings > Wire & networks > Mobile network settings there is a System select option, for "Change the cdma roaming mode", is this where i'm supposed to be? Roaming doesn't seem to be the area i'd think to have to change this particular thing, but i don't see much else in these menus. Please advise or link a thread that i didn't see in my results.
Verizon has a problem with their new eHRPD network.. which is what the Thunderbolt is on by default.. (this allows for 4G + simultaneous talk and browse on 3G).. However, though 4G works OK, 3G doesn't seem to.
In order to tap into Verizon's original 3G network.. dial ##778# on your phone.. go to edit mode (you'll see pop up after you dial that number)..password is 000000 (6 zeros).. go to modem settings.. Rev.A and eHRPD is probably selected there by default.. choose "Enable" option... which will kick it out of eHRPD and then hit menu.. commit changes.. and the phone will reboot. You'll be on Verizon's original 3G network which will work fine.. but you won't have 4G.
I don't know about you but I still have 4g...
4g
g00s3y said:
I don't know about you but I still have 4g...
Click to expand...
Click to collapse
I knew N.J. was better
Go Giants!!
kriskmk said:
Verizon has a problem with their new eHRPD network.. which is what the Thunderbolt is on by default.. (this allows for 4G + simultaneous talk and browse on 3G).. However, though 4G works OK, 3G doesn't seem to.
In order to tap into Verizon's original 3G network.. dial ##778# on your phone.. go to edit mode (you'll see pop up after you dial that number)..password is 000000 (6 zeros).. go to modem settings.. Rev.A and eHRPD is probably selected there by default.. choose "Enable" option... which will kick it out of eHRPD and then hit menu.. commit changes.. and the phone will reboot. You'll be on Verizon's original 3G network which will work fine.. but you won't have 4G.
Click to expand...
Click to collapse
that defeats the purpose eh? Is this the same thing built into BAMF?
DroidHam said:
that defeats the purpose eh? Is this the same thing built into BAMF?
Click to expand...
Click to collapse
I am not sure.. i don't use BAMF..

[Q] Slow internet speeds - EVDO?

Anyone else having super slow internet speeds on their Photon Q LTE? My Evo Shift was way faster, and I'm wondering what my problem could be. I returned my Galaxy III in favor of the Photon Q LTE because I thought it still had EVDO. :/
Haven't noticed anything slower than the Epic was, which isn't the phone in either case---its Sprint (pre Network Vision).
Is it possible you live in a WiMax area and had been using that on the Shift? That at least would account for the difference. Pre-NV 3G data speeds on Sprint are always sluggish regardless of which phone you use pretty much.
Yea cause of the new iPhone 5 users noticed speeds are getting slower than usual. Had a lot of people complain at work I just pointed at the iPhone 5 banner lol!
Sent from my XT897 using xda premium
Sprint is just slow. Thats about it. Mine was getting about 500k down, and i updated my profile, and my PRL, which double that, which still isnt good. Try that out and see if that helps. Oh yeah, this is 3g btw. On 4g, I have gotten about 12mbs is the fastest I have seen so far.
whitelightnin3006 said:
Sprint is just slow. Thats about it. Mine was getting about 500k down, and i updated my profile, and my PRL, which double that, which still isnt good. Try that out and see if that helps. Oh yeah, this is 3g btw. On 4g, I have gotten about 12mbs is the fastest I have seen so far.
Click to expand...
Click to collapse
Depends on location ive get over 1.5-2 on the norm, except lately cause their doing network upgrades in my area
Sent from my XT897 using xda premium
whitelightnin3006 said:
Sprint is just slow. Thats about it. Mine was getting about 500k down, and i updated my profile, and my PRL, which double that, which still isnt good. Try that out and see if that helps. Oh yeah, this is 3g btw. On 4g, I have gotten about 12mbs is the fastest I have seen so far.
Click to expand...
Click to collapse
Correction, I got 36mbs this morning on 4g

3G Issues

First of all, my LTE works fine, this is only an issue with the 3G radios. Basically, I often have issues with 3G actually sending and receiving data. When it does, it is slower than 1X for me. It drains the battery at crazy rates such as 20%/hr with little to no use. This has happened regardless of rom, although now I am on the stock f1 update and unrooted. I bought this phone used so there's no hope of a CLNR. I've had it "fixed" by samsung twice and nothing has changed. Any ideas? I have an upgrade but I'm waiting for the One or the 5S and REALLY don't want to use it on a phone I wouldn't be happy with.
Same exact problem here. 4G works fine. 3G is essentially useless. Often when it changes to 3G, I wish it would just go to 1X so that at least it would be functional. I've never really found a solution. The other day my phone was in 3G and I tried to send a text msg with a picture. It took almost ten minutes. Completely useless.
Friends with 3G Verizon phones never have any problems. They always get a solid 3G connection. I used to be with Sprint (useless) and set my Evo to roam on Verizon because the 3G was so much more responsive and quick than Sprint. Not seeing that with my S3.
usmaak said:
Same exact problem here. 4G works fine. 3G is essentially useless. Often when it changes to 3G, I wish it would just go to 1X so that at least it would be functional. I've never really found a solution. The other day my phone was in 3G and I tried to send a text msg with a picture. It took almost ten minutes. Completely useless.
Friends with 3G Verizon phones never have any problems. They always get a solid 3G connection. I used to be with Sprint (useless) and set my Evo to roam on Verizon because the 3G was so much more responsive and quick than Sprint. Not seeing that with my S3.
Click to expand...
Click to collapse
Yeah none of my friends have issues either. My friend with her iPhone 5 was using it next to me and it loaded pages in just a few seconds, still slower than 3G, but mine took almost a minute.
Amphibliam said:
Yeah none of my friends have issues either. My friend with her iPhone 5 was using it next to me and it loaded pages in just a few seconds, still slower than 3G, but mine took almost a minute.
Click to expand...
Click to collapse
Forgot to mention... My wife's also got an S3. Mine's rooted with CleanROM and LK1 modem. Her's has the latest update. She has the same issues with 3G. She also had them on MB1.
Fortunately my phone doesn't flip over to 3G often. But when it does, I just stick it back in my pocket, because it won't do anything useful until it switches back to 4G.
I've never found the answer to this problem, but I'd really like to. I understand that this is a 4G phone, but it should be able to fall back to 3G with no problems.
usmaak said:
Forgot to mention... My wife's also got an S3. Mine's rooted with CleanROM and LK1 modem. Her's has the latest update. She has the same issues with 3G. She also had them on MB1.
Fortunately my phone doesn't flip over to 3G often. But when it does, I just stick it back in my pocket, because it won't do anything useful until it switches back to 4G.
I've never found the answer to this problem, but I'd really like to. I understand that this is a 4G phone, but it should be able to fall back to 3G with no problems.
Click to expand...
Click to collapse
FYI, I just tried AOSP for the hell of it and data speeds are much better. Too bad it seems a bit buggy. :/
nvm, speeds still absolutely blow
i have a network extender and most of the time I can't send pic messages..piece of ****...ive tried multiple basebands...im convinced its the phone
sent from a violated Vzw Galaxy s3
Amphibliam said:
FYI, I just tried AOSP for the hell of it and data speeds are much better. Too bad it seems a bit buggy. :/
nvm, speeds still absolutely blow
Click to expand...
Click to collapse
Theoretically AOSP ROMs should have absolutely no effect on data or voice since they don;t touch the radio firmware.
I was in a 3G zone this evening and did a speedtest.
23 kbps down. It died when trying to run the upload portion of the test. Friends with regular 3G phones routinely get 800 kbps - 1200 kbbs down.
I agree. It has to be the phone. And given that it seems to happen across multiple radios and only to some people, it's probably hardware related. Doesn't matter when I get 4G. Sucks when I can't.
I'm going to be at camp for a week soon and I only get 3G there so I'm strongly considering buying a used 4S until a new phone comes.
I have 3g signal in the house.. wide open all bars with a network extender..I go outside to get 4g, then it will send pic messages. dumbphone
sent from a violated Vzw Galaxy s3
Amphibliam said:
I'm going to be at camp for a week soon and I only get 3G there so I'm strongly considering buying a used 4S until a new phone comes.
Click to expand...
Click to collapse
I don;t think its a Samsung problem, more like a Verizon wide issue. If you look in the verizon user forums, all the Iphone and HTC and Moto folks complain about the same things.
https://community.verizonwireless.com/thread/784496
I don't think so. Not only are they not complaining about just 3G, my friends' phones work fine.
Not only that, but my GNex I had before this somehow consistently had 2 mbps dl speeds on 3g.
Friends on Verizon with 3g only phones get excellent speeds where I am at. Verizon 3g is not the problem around here. On 3g phones, it is fast and responsive. When switching from Sprint, I went with Verizon based on the quality of its 3g.
Sent from my SCH-I535 using Tapatalk 2
I thought it was just me been having the same problem. Suddenly no 4g at home and 3g is no good. Good thing I have the WiFi.
Sent from my SCH-I535 using xda app-developers app
Shamec said:
I thought it was just me been having the same problem. Suddenly no 4g at home and 3g is no good. Good thing I have the WiFi.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Too bad you have to rely on something else that you pay for independently for your phone to be able to do its job. These phones should work on 3G. I have to imagine that there are some who don't have 4G that have to rely on 3G. Maybe they just don't get this phone, or get it and return it?

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