AT&T slow LTE download but high upload - Nexus 5 Q&A, Help & Troubleshooting

I just got a nexus 5 on at&t and I am getting some weird speed test results. My download speed on LTE is getting around 3-4 mb but my upload speed is around 15-17. How can this be? My APN settings seem correct. Could it be anything with the simcard or just network issues? I am in the Cleveland Ohio area so its full blown LTE . I have been expecting at least around the 17-20 LTE speed at minimum. Any advice?
Sent from my Nexus 5 using Tapatalk

i have seen this kind of behavior on my network when i am throttled for speed. but it could be different for you.

Does this time to time for me on s4. After a while it clears up. I think it's something on the att network end.
Sent from my GT-I9505G using XDA Premium 4 mobile app

So just as a followup to my original post... i chatted with an online AT&T support rep about my situation and it appears they are saying that my Nexus 5 is not shown to be connected to their LTE network..even though my phone shows I am connect to LTE. They show it is registered for LTE on their end but it is not actually connected to LTE at all... its only connected to their GSM network (4g HSPA / 4g HSPA+). They are opening a ticket for it and i should hopefully hear back from them in the next few days. Has anybody ever heard of this happening? The phone actually showing its connected to LTE but actually on the networks end, it really is not? If this really is the case, there would be no way to actually know this. Only from my feeling that my speed tests did not seem right to what i was expecting from LTE.

thafngame24 said:
So just as a followup to my original post... i chatted with an online AT&T support rep about my situation and it appears they are saying that my Nexus 5 is not shown to be connected to their LTE network..even though my phone shows I am connect to LTE. They show it is registered for LTE on their end but it is not actually connected to LTE at all... its only connected to their GSM network (4g HSPA / 4g HSPA+). They are opening a ticket for it and i should hopefully hear back from them in the next few days. Has anybody ever heard of this happening? The phone actually showing its connected to LTE but actually on the networks end, it really is not? If this really is the case, there would be no way to actually know this. Only from my feeling that my speed tests did not seem right to what i was expecting from LTE.
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Im interested in hearing what you find out.
Thanks for going through the steps.

I will let you guys know what the outcome is... i just did a few more speed tests through download Cleveland, OH (which is LTE) and my results are still very strange... about 3-4 mbps down while 12-14 mbps upload.... it just almost seems like my download speeds are that of HSPA where my upload speeds are more on the line of LTE speeds. Very strange.

i made a very interesting discovery when playing with my apn settings... my two default apns after putting my att sim card in were ATT Phone and ATT WAP.... if i were to run speed test after speed test using these default apn settings.. i would notice my download speed start up around 5-7 mbps but the quickly drop down to around 3.... and it has been consistently doing that.. while my upload speed would be higher.... now if I just change the ATT Phone APN to pta instead of phone and then run the speed test, it get around 10-12 download speed with a similar upload speed to the first.... it almost seems like the phone apn is throttling or capping my download speed but the change to pta seems normal.. with upload speeds being uneffected.... anybody have any clue what could be happening? i mentioned this to a rep about am i being throttled speedwise and they said no of course... i am still waiting to hear back regarding my ticket but i will be sure to mention this to them.... just hoping somebody knows whats going on out there and can help out in the meantime.... very strange..................... and it has to be something with the phone apn because my wife has an att moto x and i matched her apn settings to a tee and she gets 17 mb down while mine is still around 3... but the change to pta gets it much closer to her speeds with her att branded moto x. will be curious to hear your thoughts out there in xda land!!!

I have AT&T as well. I used the default APN. I get anywhere from 20mbit to 30mbit on LTE around here both upload and download.
I would be *VERY* careful when you call AT&T. Their system does not recognize the Nexus 5 since they don't sell it, and when giving the IMEI to set the provisions in their system for data and services it sometimes gives it a "dumb phone" data plan which only lets it connect to 3G. (It would show HSPA or HSPA+ or 3G on status bar though). Some people were forced to grab friends IMEI's and tell them they had some phone AT&T supports like a Galaxy S4 or something that uses LTE to get reprovisioned for LTE support.
Sounds to me like you're just on a bad set of towers. I used to get 30-50mbit with my Galaxy S4 when they first turned LTE on in my area back in June 2012. Right before I sold my S4 I was only getting 20-30mbit, and I get the same with my Nexus 5 now as more and more users in the area started getting and using the LTE service, it bogged the towers down. Perhaps channels they reserve for upstream/upload only aren't affected as much as downstream/download channels?

WoodburyMan said:
I have AT&T as well. I used the default APN. I get anywhere from 20mbit to 30mbit on LTE around here both upload and download.
I would be *VERY* careful when you call AT&T. Their system does not recognize the Nexus 5 since they don't sell it, and when giving the IMEI to set the provisions in their system for data and services it sometimes gives it a "dumb phone" data plan which only lets it connect to 3G. (It would show HSPA or HSPA+ or 3G on status bar though). Some people were forced to grab friends IMEI's and tell them they had some phone AT&T supports like a Galaxy S4 or something that uses LTE to get reprovisioned for LTE support.
Sounds to me like you're just on a bad set of towers. I used to get 30-50mbit with my Galaxy S4 when they first turned LTE on in my area back in June 2012. Right before I sold my S4 I was only getting 20-30mbit, and I get the same with my Nexus 5 now as more and more users in the area started getting and using the LTE service, it bogged the towers down. Perhaps channels they reserve for upstream/upload only aren't affected as much as downstream/download channels?
Click to expand...
Click to collapse
Yeah Im for sure not on a dumb phone data plan... I do show I am connected to LTE. Would you mind sharing what your APN settings are and also how did you activate your Nexus 5? Did you just previously have another AT&T LTE and just swapped sim cards? I just find it very strange that be just changing my APN from phone to pta, I get different results with download speeds..... because from what I was reading from other forums, pta and phone are basically the same now.

thafngame24 said:
Yeah Im for sure not on a dumb phone data plan... I do show I am connected to LTE. Would you mind sharing what your APN settings are and also how did you activate your Nexus 5? Did you just previously have another AT&T LTE and just swapped sim cards? I just find it very strange that be just changing my APN from phone to pta, I get different results with download speeds..... because from what I was reading from other forums, pta and phone are basically the same now.
Click to expand...
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I had another AT&T LTE phone and I just swapped the Sim. As far as AT&T knows I still have my Galaxy S4. This is the apn it used automatically and the settings for it that work for me.
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WoodburyMan said:
I had another AT&T LTE phone and I just swapped the Sim. As far as AT&T knows I still have my Galaxy S4. This is the apn it used automatically and the settings for it that work for me.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
So If you log into your online at&t account, does it still show the S4 as the phone on your line"

thafngame24 said:
So If you log into your online at&t account, does it still show the S4 as the phone on your line"
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Click to collapse
Yea exactly. I also kept my IMEI on file from that phone in case I ever need to call support so they still think I have the phone since the Nexus phones are totally unsupported on their end. They refuse to give the least amount of support even to any phone that has a unlocked or unlockable bootloader on their network.
Sent from my Nexus 5 using Tapatalk

Related

Has AT&T Crippled Upload speed?

It sure looks like it. Why? Who knows? Help avoid network congestion? Not once have I seen above 0.5Mbs up. Forget about down. That's terrible too. I feel deceived. Nowhere in the settings will u find HSPA+. Only HSDPA. Go to settings,scroll all the way down. I think its phone info or something. System should day HSPA+ (4G) not HSDPA.
Whatever....I give up.
well first of all, 4G isn't running yet for anyone, and it is crippled, it has been already talked about thou, root ur phone and you'll be fine.
epicKA8 said:
well first of all, 4G isn't running yet for anyone, and it is crippled, it has been already talked about thou, root ur phone and you'll be fine.
Click to expand...
Click to collapse
WRONG! Officially,ATT hasit out in Buffalo,Providence,Baltimore.
Fuze-A-Rama said:
WRONG! Officially,ATT hasit out in Buffalo,Providence,Baltimore.
Click to expand...
Click to collapse
And I see you're in Brooklyn, so you just answered your own question as to why you're not getting 4G. As suggested earlier, Rooting your phone and flashing a new ROM should give you HSUPA (look through the forum, people are reporting between 1-3mbps up)
It is easy to fix so while it would be nice out of the box the user can fix it.
Fuze-A-Rama said:
It sure looks like it. Why? Who knows? Help avoid network congestion? Not once have I seen above 0.5Mbs up. Forget about down. That's terrible too. I feel deceived. Nowhere in the settings will u find HSPA+. Only HSDPA. Go to settings,scroll all the way down. I think its phone info or something. System should day HSPA+ (4G) not HSDPA.
Whatever....I give up.
Click to expand...
Click to collapse
A quick reading on telephony protocol is in order:
http://en.wikipedia.org/wiki/High_Speed_Packet_Access
Fuze-A-Rama said:
WRONG! Officially,ATT hasit out in Buffalo,Providence,Baltimore.
Click to expand...
Click to collapse
I am in Baltimore and if I go closer to the city I get the better speeds. I live about 10 miles out so I do not see it at home. I plan on heading there this weekend to run a few speed tests, only problem is there is allot more network congestion there.
I posted this in the Speed thread, the 2nd shot was with my Hero in downtown Baltimore about a month ago.
Here is what I am getting after root in the Inspire, was taken halfway between Baltimore and DC. Not sure why it picked a WV server.
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Here is the best I ever got on my old Hero
homeslice976 said:
And I see you're in Brooklyn, so you just answered your own question as to why you're not getting 4G. As suggested earlier, Rooting your phone and flashing a new ROM should give you HSUPA (look through the forum, people are reporting between 1-3mbps up)
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Click to collapse
Holdon justaminute,it says if the arrows under the 4G symbol are illuminated,u got 4G. Well..... they're litup. Most of the time. Something underhanded is goinon with At&t.
Whatzup with that?
mine is illuminated as well, that just means the network is tehre, but if they're only porting 3g speeds over the network, its all yours gonna get.
This is upsetting. Upload speeds are definitely crippled.
Sent from my Inspire 4G using XDA App
AT&T hasn't launched HSPA+ yet. Upload and download speeds are going to be Shorty 'til it launches. AT&T says that HSPA+ willbe completely rolled out by March 31st.
Sent from my Inspire 4G using XDA App
Crippled unless they remove the limitation with a firmware update. No prob getting 1700 up on a captivate on my home tower; never break 500 with inspire. Has NOTHING to do with any switch getting flipped with regard to upload speeds.
If you want higher upload speeds, root and flash.
Twenty4 said:
I am in Baltimore and if I go closer to the city I get the better speeds. I live about 10 miles out so I do not see it at home. I plan on heading there this weekend to run a few speed tests, only problem is there is allot more network congestion there.
I posted this in the Speed thread, the 2nd shot was with my Hero in downtown Baltimore about a month ago.
Here is what I am getting after root in the Inspire, was taken halfway between Baltimore and DC. Not sure why it picked a WV server.
Here is the best I ever got on my old Hero
http://i40.photobucket.com/albums/e237/CHTwenty4/ScreenShot.png[/IM[/QUOTE]
are u suggesting this is 4g speeds??? i'm getting about that here in chicago on my iphone4 up and down, and up on the inspire.
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Click to collapse
So even though the 2 arrows are lit we're not on 4G? Thisis lame. Best I see is 3dn/.5up. WTF? Nobody mentionedtheres no 4G for your new 4G phone yet! .....U think this is something we oughtta know? Before we buy a phone?
Ya think?
im getting on average 4.5download
This is definitely false advertisement on AT&T's part. Miami does not have 4g turned on, it's not even on the AT&T map for current 4g areas, but yesterday a rep. in my friendly neighborhood AT&T store, told me that if I had the "+" next to the "H" I'm getting 4g. So, I did a speed test in front of him and I got 1.8 down and 0.3 up. He seemed baffled and walked away. I just don't want to be stuck for another 2 years for a service that it is not true 4g. Maybe T-mobile 4g or Verizon LTE are better.
Fuze-A-Rama said:
So even though the 2 arrows are lit we're not on 4G? Thisis lame. Best I see is 3dn/.5up. WTF? Nobody mentionedtheres no 4G for your new 4G phone yet! .....U think this is something we oughtta know? Before we buy a phone?
Ya think?
Click to expand...
Click to collapse
If the down arrow is lit it means there is downloading going on, if the up arrow is lit it means there is uploading going on, regardless of what network it's connecting to.
When you see the H+, this could mean you're connected to 3G, HSDPA, or, if available, HSPA+ (there's not multiple icons for these networks). HSPA+ (which isn't really "4G" - this is a marketing ploy developed by T-Mobile which AT&T decided to latch on to, I think they should be sued for this) is currently being rolled out, but it's not available in most areas.
calin75 said:
This is definitely false advertisement on AT&T's part. Miami does not have 4g turned on, it's not even on the AT&T map for current 4g areas, but yesterday a rep. in my friendly neighborhood AT&T store, told me that if I had the "+" next to the "H" I'm getting 4g. So, I did a speed test in front of him and I got 1.8 down and 0.3 up. He seemed baffled and walked away. I just don't want to be stuck for another 2 years for a service that it is not true 4g. Maybe T-mobile 4g or Verizon LTE are better.
Click to expand...
Click to collapse
T-Mobile 4G is HSPA+ as well, but I think they've rolled it out in more areas. The LTE network is a true 4G network, but I don't know how available it is either
As per owners manual,or quickstart manual that's in the box, it says,when u see the 2 arrows litup that means u got 4G. I know 1 means up & other is down.......
Only VZ & MetroPCS have LTE. This is all just marketspeak for the gullible. Thousands of people think they're on 4G because of marginally better speeds than they were getting!........EXCEPT ON THE UPLOAD!...
homeslice976 said:
If the down arrow is lit it means there is downloading going on, if the up arrow is lit it means there is uploading going on, regardless of what network it's connecting to.
When you see the H+, this could mean you're connected to 3G, HSDPA, or, if available, HSPA+ (there's not multiple icons for these networks). HSPA+ (which isn't really "4G" - this is a marketing ploy developed by T-Mobile which AT&T decided to latch on to, I think they should be sued for this) is currently being rolled out, but it's not available in most areas.
T-Mobile 4G is HSPA+ as well, but I think they've rolled it out in more areas. The LTE network is a true 4G network, but I don't know how available it is either
Click to expand...
Click to collapse
Uh, no. LTE is not 4G.
http://en.wikipedia.org/wiki/4G
Well... I'm glad we cleared thatup. Back to the question. Why? Engadget said what I was thinking,that its to avoid congestion. So we're suffering because the system can't handle all the customers? Somebody should do something about this......

[Q] Is anyone getting actual 4G?

Meaning you go into your settings and you see HSPA? I'm thinking I may need a new sim card because I never see it and my connection keeps dropping. But even on my modded Vibrant, I saw HSPA in the settings when it switched. I dunno... I love the phone though, this connection thing is just really bothering me..
And Rom Manager isn't downloading the recovery, can someone post the update.zip?
kangxi said:
Meaning you go into your settings and you see HSPA? I'm thinking I may need a new sim card because I never see it and my connection keeps dropping. But even on my modded Vibrant, I saw HSPA in the settings when it switched. I dunno... I love the phone though, this connection thing is just really bothering me..
And Rom Manager isn't downloading the recovery, can someone post the update.zip?
Click to expand...
Click to collapse
I went to tmobile a week ago, and told him I wasn't getting any decent data speeds, and he looked at my sim card, (it was old), and said I had a 2g sim card. He swapped it out, and I've been getting better speeds. I didn't know there was such a thing as 2g sim cards, but mine was about 2 years old, so who knows. It's worth a shot regardless.
I'd like to know, too - I've seen a number of conflicting statements regarding T-Mobile's 4G, i.e., is 4G UMTS or HSPA, etc. T-Mobile's site shows that my area has 4G coverage, I have the 4G icon showing on my phone, but the network type shows as UMTS. The data speeds I'm seeing appear more aligned with that I'd expect on 3G as opposed to 4G; however, I'm far from unhappy.
I'd also like to know if there really is a 4G SIM card that's required. My current SIM came from my G2, which I purchased at release (no 4G in my area at that time, though). The G2 demonstrates the same 4G behavior: 3G-type data speeds and a network type of UMTS.
kangxi said:
Meaning you go into your settings and you see HSPA? I'm thinking I may need a new sim card because I never see it and my connection keeps dropping. But even on my modded Vibrant, I saw HSPA in the settings when it switched. I dunno... I love the phone though, this connection thing is just really bothering me..
And Rom Manager isn't downloading the recovery, can someone post the update.zip?
Click to expand...
Click to collapse
I can confirm that your phone WILL NOT display HSPA in the settings. Mine only shows UMTS even when I am getting 4G speeds. Last night I hit 10.7megs on my downstream using the speedtest app and when I checked the settings menu, it still showed "UMTS". I have been running a lot of speed tests all over Atlanta and I get speeds ranging from 3-10 megs (usually between 5-8 megs) and I have NEVER seen anything other than UMTS. I don't believe you will ever see anything different in the settings menu as long as you are on 3g or 4g.
I notice the same UTMS is a constant for me however when I get in a known hspa+ area. I get a little better speeds than I did on my n1. I wonder if its the way lg/the radio interface is reporting. my icon in my status bar never shows 3g just 4g or 2g. something is inconsistent in what the device shows vs what it is actually doing.
my. 2 cents
Here's a screenshot (as you can see, the speeds are "4G" but never once did it ever say anything other than UMTS in the settings menu.)
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It will always say umts unless you're using data. The only time it will display hspa is when you are using data. I get 4g speeds.
I see it on mines
Not sure if its because I am signed on to Gochat or not.
I'm getting hspa showing in my settings.
See that just complicates things even further. He is shoe HSPA... also I AK using the mobile signal widget and it still doesn't show an H.
Sent from my LG-P999 using XDA App
Ok people - hspa and hspa+ are both umts. You will ALWAYS be on umts until TMobile converts to a true 4G network. Then they will probably call that 5g...
Sent from my LG-P999 using XDA Premium App
Deleted... comment above makes sense to me.
We know that. At least I know that. I am referring to it specifically saying HSPA in the settings, which other phones do.
Sent from my LG-P999 using XDA App
And can someone tackle the second part of my question? Uploading the update.zip from rom manager. It would take like two seconds.
Sent from my LG-P999 using XDA App
Diceman4 said:
Ok people - hspa and hspa+ are both umts. You will ALWAYS be on umts until TMobile converts to a true 4G network. Then they will probably call that 5g...
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
This is absolutely correct. GSM 4G is LTE not HSPA/HSUPA/HSDPA or HSPA+ All of the carriers talking about 4G in the USA it is simply a marketing point.
The GSMA allowed the carriers to redefine the definition of 4G is, thus allowing them to brand 3G networks as 4G. Sad really.
dabajan said:
This is absolutely correct. GSM 4G is LTE not HSPA/HSUPA/HSDPA or HSPA+ All of the carriers talking about 4G in the USA it is simply a marketing point.
The GSMA allowed the carriers to redefine the definition of 4G is, thus allowing them to brand 3G networks as 4G. Sad really.
Click to expand...
Click to collapse
This is correct, a tmo rep was in the store when i bought my g2x and he was talking about the new network tmo is working on setting up, he was showing 40mb/s speeds on his test device. true 4g will be able to go up to ~70mb/s in larger cities like wash dc
kangxi said:
And can someone tackle the second part of my question? Uploading the update.zip from rom manager. It would take like two seconds.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
I think this is what you are looking for. Navigated to sdcard/clockworkmod/recovery-update.zip. Hope this helps.
Thank you. But I guess clockwork was just having some issues with their server. It worked after like the 50th attempt.
Sent from my LG-P999 using XDA App
mysterioustko said:
I can confirm that your phone WILL NOT display HSPA in the settings. Mine only shows UMTS even when I am getting 4G speeds. Last night I hit 10.7megs on my downstream using the speedtest app and when I checked the settings menu, it still showed "UMTS". I have been running a lot of speed tests all over Atlanta and I get speeds ranging from 3-10 megs (usually between 5-8 megs) and I have NEVER seen anything other than UMTS. I don't believe you will ever see anything different in the settings menu as long as you are on 3g or 4g.
Click to expand...
Click to collapse
What part of Atlanta? I'm in Buckhead and I'm lucky to hit 1Mbps.
Sent from my T-Mobile G2x using XDA App
PatrickGilmore said:
What part of Atlanta? I'm in Buckhead and I'm lucky to hit 1Mbps.
Sent from my T-Mobile G2x using XDA App
Click to expand...
Click to collapse
I've run speed tests in the following areas: College Park, East Point, Hapeville, Fayetteville (today), Smyrna, Cobb County area (near the perimeter), Doraville, North Druid Hills area, Buford hwy (both Gwinnett and Dekalb side), Snellville, Stone Mountain, and Decatur.
In short, I've pretty much tested all over the city. On the low end I'll get about 4 megs and the highest I've gotten is 10.7megs (in College Park near the airport).

Slow Speed + No H+ Logo / Indicator

This is going to sound abit weird and im not sure if anybody has noticed but my N5 seems to be slower (connection) than my N4?
I used to get an avg of around 20mbps download and a ping of around 30-50ms on my N4
on my N5 i am getting 12mbps avg and 100ms ping?
I am on the same network Three (uk) who have DC-HSDPA and i have tested in the same area where i normally do, with full signal and i cant get any better than 12mbps on my N5
I've also noticed that on the N4 within the signal bars used to show an up and down arrow to indicate data activity and the H used to change into a H+ when data connection was active but on the N5 there are no indicators? The H stays as it is and there are no data activity indicators?
Would i be right in assuming that this is normal or has anybody else had a H+ signal on their N5? sorry for the confusing post.
Thanks
I'm on three also . did a speed test and got 22mb down . on the n4 I got about 18mb down ... Could it be just signal issues today ?
Yes I miss the arrows indicating data as well , those will he missed
Sent from my Nexus 5 using Tapatalk
Go into the mobile network settings and verify the APN information is correct based on your carrier. If you still have your Nexus 4, take the SIM card from your Nexus 5 and put it in the 4, see if the network connectivity is as slow or works better. If it's slower then it could be some other issue; if it's fast like it should be, look at the APN info and write it down, put the SIM card back in the Nexus 5 and modify the APN info to match what the Nexus 4 was using.
Reboot it and that should get you up and functional with the proper speeds, more or less. If this doesn't help/work then you could have some other issues.
And yes, there's always the possibility your Nexus 5 has some hardware issues, it's always something to consider even in spite of it being pretty crappy if true.
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OK thanks I'll give that a try.
Italia those are the results that I normally expect too. Do you mind if I ask you which APN settings you are using?
Also are you running it in 3g or 4G mode? Thanks for your help guys
Sent from my Nexus 5 using xda app-developers app
italia0101 said:
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Click to expand...
Click to collapse
That ping for HSPDA is insane!
Which country/network is that?
r0cafella said:
That ping for HSPDA is insane!
Which country/network is that?
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Click to collapse
UK three network .. They are so good for internet .. They offer free LTE when its launched too
Sent from my Nexus 5 using Tapatalk
italia0101 said:
UK three network .. They are so good for internet .. They offer free LTE when its launched too
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thank you sir, I knew 3 was good but that is jawdropping.
Time to switch me thinks!
How good/bad is the coverage?
r0cafella said:
Thank you sir, I knew 3 was good but that is jawdropping.
Time to switch me thinks!
How good/bad is the coverage?
Click to expand...
Click to collapse
Coverage is decent .. I'd say less than o2 though . most my mates are on o2 , they pull no where near my data speed every time
Sent from my Nexus 5 using Tapatalk
ticketseriously said:
This is going to sound abit weird and im not sure if anybody has noticed but my N5 seems to be slower (connection) than my N4?
I used to get an avg of around 20mbps download and a ping of around 30-50ms on my N4
on my N5 i am getting 12mbps avg and 100ms ping?
I am on the same network Three (uk) who have DC-HSDPA and i have tested in the same area where i normally do, with full signal and i cant get any better than 12mbps on my N5
I've also noticed that on the N4 within the signal bars used to show an up and down arrow to indicate data activity and the H used to change into a H+ when data connection was active but on the N5 there are no indicators? The H stays as it is and there are no data activity indicators?
Would i be right in assuming that this is normal or has anybody else had a H+ signal on their N5? sorry for the confusing post.
Thanks
Click to expand...
Click to collapse
I had this same question too. Earlier i was getting around 5Mbps on 3 (UK). I'm told that stock ROMs don't have a H+ icon so that answers that question. I was expecting to get DC-HSDPA speeds though. Just tested again and got 2Mbps.
ticketseriously said:
...
Italia those are the results that I normally expect too. Do you mind if I ask you which APN settings you are using?
Also are you running it in 3g or 4G mode? Thanks for your help guys
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Changing from 4G mode to 3G mode made no difference to me. I don't see how Italia's APN settings would be any different to ours? I don't have another DC-HSDPA enabled phone to try so i can't tell if it's the phone or the network that's at issue.
DirkGently said:
I had this same question too. Earlier i was getting around 5Mbps on 3 (UK). I'm told that stock ROMs don't have a H+ icon so that answers that question. I was expecting to get DC-HSDPA speeds though. Just tested again and got 2Mbps.
Changing from 4G mode to 3G mode made no difference to me. I don't see how Italia's APN settings would be any different to ours? I don't have another DC-HSDPA enabled phone to try so i can't tell if it's the phone or the network that's at issue.
Click to expand...
Click to collapse
Ah right, maybe its just the network having an off day then? do mobile carriers throttle the connection like broadband carriers (off peak + peak times) or maybe because ive used quite abit of data this month they have throttled my speed.
I just used the default APN that was on the sim card so i guess changing the APN wont make much difference. I guess i just expected a faster speed from a newer phone lol
ticketseriously said:
Ah right, maybe its just the network having an off day then? do mobile carriers throttle the connection like broadband carriers (off peak + peak times) or maybe because ive used quite abit of data this month they have throttled my speed.
I just used the default APN that was on the sim card so i guess changing the APN wont make much difference. I guess i just expected a faster speed from a newer phone lol
Click to expand...
Click to collapse
It doesn't feel like throttling to me. I haven't used much data recently and it's the beginning of the month. Who knows? I've checked the 3 coverage map and this area is supposed to get good DC-HSDPA. I'll have to keep speed testing over time to see if the situation changes. Maybe i'll drop 3 a quick call if it doesn't improve.
Hopefully this area will get 4G soon, once the rollout begins in earnest.
Not sure how accurate this is. But I read somewhere that the 5 HSPA is at 21 MBPS max vs the 4 which was 42.
Knowing that you will always be lower than theoretical caps, that would make sense for slowing a bit.
But again, I haven't done a ton of research on it.
Sent from my HTC Sensation XE using xda app-developers app
Zandeer said:
Not sure how accurate this is. But I read somewhere that the 5 HSPA is at 21 MBPS max vs the 4 which was 42.
Knowing that you will always be lower than theoretical caps, that would make sense for slowing a bit.
But again, I haven't done a ton of research on it.
Sent from my HTC Sensation XE using xda app-developers app
Click to expand...
Click to collapse
From GSM Arena: DC-HSDPA, 42 Mbps; HSDPA, 21 Mbps; HSUPA, 5.76 Mbps; LTE, Cat3, 50 Mbps UL, 100 Mbps DL
Phone is definitely capable enough! 3 themselves are quite conservative stating on their website that people should expect 12Mbps on DC-HSDPA. Italia has had 23Mbps already!
Could more 3 UK users post up their speedtest results?
I am with Three and getting bad speeds, download 0.35mbps upload 2.12mbps. On my S2 was getting downloads of 6mb with a similar upload speed. Going to call them tomorrow as all APN settings look fine.
LexLuth0r said:
I am with Three and getting bad speeds, download 0.35mbps upload 2.12mbps. On my S2 was getting downloads of 6mb with a similar upload speed. Going to call them tomorrow as all APN settings look fine.
Click to expand...
Click to collapse
I asked on the OcUK forum and at least one other person was getting 23Mbps, just like Italia. As soon as i got home from work i ran Speedtest again myself and this time got 16Mbps, which is in DC-HSDPA territory. I don't think there's any problem with the phones now, but perhaps the network hasn't been great today? I'd suggest running Speedtest a few more times and in different locations for a few days and see if anything changes.
For those getting 23Mbps on 3G, you should be very happy. My colleague was getting the same speed on EE, but on their 4G network. It looks like it'll be a while before we get decent 4G speeds in this country!
DirkGently said:
I asked on the OcUK forum and at least one other person was getting 23Mbps, just like Italia. As soon as i got home from work i ran Speedtest again myself and this time got 16Mbps, which is in DC-HSDPA territory. I don't think there's any problem with the phones now, but perhaps the network hasn't been great today? I'd suggest running Speedtest a few more times and in different locations for a few days and see if anything changes.
For those getting 23Mbps on 3G, you should be very happy. My colleague was getting the same speed on EE, but on their 4G network. It looks like it'll be a while before we get decent 4G speeds in this country!
Click to expand...
Click to collapse
I had to get a new SIM card the other day as my old S2 sim was too big so hoping it might just be a problem with the sim card and they need to activate something as getting 4 bars with a H symbol so would have expected better speeds. Just hoping its not a hardware fault...
LexLuth0r said:
I had to get a new SIM card the other day as my old S2 sim was too big so hoping it might just be a problem with the sim card and they need to activate something as getting 4 bars with a H symbol so would have expected better speeds. Just hoping its not a hardware fault...
Click to expand...
Click to collapse
With such a low download speed there's a possibility of throttling in action. The last time i had speeds consistently low like that it was definitely because of throttling by 3. Have you used a lot of data recently?
Only normally use 100mb off data a month. Most of the time am connected to WiFi at home/work. It was only looking at this thread that made me check. Been stuck indoors for the last few days with the lurgy but going into work tomorrow where I get good speeds of 8mb+ so will do another test there before I start to get concerned.
Just tested a couple of times first test was just under 20 Mbps the next one was 23.85Mbps.
Just moved from my S4 and never got anywhere near this, the S4 gave me 1/2 bars signal strength the N5 gives me at least 3
Sent from my Nexus 5 using XDA Premium 4 mobile app

LTE issues on T-Mo?

Got my N5 over lunch, and got it set up.
Coming from HSPA+42 on my HTC One S, I immediately installed Speedtest app to see what I get now. Boy was I disappointed.
1. It has trouble actually completing any tests. Half the time it ends in "Network Communications Issues" error message.
2. When it DOES complete a test, it's disappointing on the speed. I've gotten a max of 10mbps down, and 2mbps up. This doesn't make any sense, as my One S was able to get 7mbps down and 5-6mbps up.
Anyone else dealing with this? The phone's great, but I swear, if T-Mobile is gonna F up this whole LTE implementation, I'm gonna be royally pissed.
Are your APN settings correct?
Also, wrong section, this belongs in the Q&A section.
my tmobile was activated in store, so i'm not sure if that matters, but i have had no issues since switching this morning. solid LTE connection pulling down 15mbps pretty consistently
LTE working fine on T-Mobile here. Maybe it's a bad simcard?
Sent from my Nexus 5 using xda app-developers app
nickmv said:
Got my N5 over lunch, and got it set up.
Coming from HSPA+42 on my HTC One S, I immediately installed Speedtest app to see what I get now. Boy was I disappointed.
1. It has trouble actually completing any tests. Half the time it ends in "Network Communications Issues" error message.
2. When it DOES complete a test, it's disappointing on the speed. I've gotten a max of 10mbps down, and 2mbps up. This doesn't make any sense, as my One S was able to get 7mbps down and 5-6mbps up.
Anyone else dealing with this? The phone's great, but I swear, if T-Mobile is gonna F up this whole LTE implementation, I'm gonna be royally pissed.
Click to expand...
Click to collapse
I tested T-mobile's HSPA+ and LTE on the Nexus 5, HTC One, and Moto X, all side by side and running concurrently with the tests repeated frequently throughout the day. The Nexus 5 did just as good as the others and had a trend towards better speeds (the N5 still has the fastest speed I've gotten at my work of all 3 devices). The reception is also slightly better on the Nexus 5 over the other two phones, averaging about 10-15 dB better than the Moto X which is the worst of the 3 devices.
T-mobile's network, from my experience, does not offer consistently fast data throughput. I can run speed tests back-to-back and get a 10-fold change in data speeds. It doesn't seem to impact actual performance enough for me to notice, but it'll be reflected on all the tests I run. I think the device is perfectly fine.
Ritual82 said:
LTE working fine on T-Mobile here. Maybe it's a bad simcard?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Bad simcard couldn't possibly be the cause of a data conectivity issue. If it was a bad SIM, the whole connection (data, voice, SMS, MMS, etc) would fail, so I know there's no issue there. Plus, it's been working fine in my One S (though a bit slow on T-Mo's HSPA+ network). This same issue also happened on my GF's N5 last night when I was testing hers out.
Also, for the first response -- yes, APN is by default set to fast.tmobile. I checked that first to make sure it wasn't set to EPC instead.
LTE is working great on TMO for me. I'm getting about 10-11mb down and 6-8mb up. I'm not really close to a tower either, their network is mostly in the city area - I'm just outside of it by a few miles. I didn't modify anything on my phone -just popped my sim out of my Nexus 4 and put it in my Nexus 5.
Must be you.
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SmiLey497 said:
Must be you.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
i just jizzed my pants
My speed test were just like yours op. Not sure if its the phone or my APN settings but the Nokia 521 that I had prior had better speeds. Its especially noticeable and slow when it goes in h mode.
Sent from my Nexus 7 using xda app-developers app
Jealous
SmiLey497 said:
Must be you.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
What city was that in?
My T-Mobile LTE speed tests here in Indianapolis are crap compared to that .
kcm117 said:
What city was that in?
My T-Mobile LTE speed tests here in Indianapolis are crap compared to that .
Click to expand...
Click to collapse
San Jose. The Bay area is pretty great with T-Mo coverage
SmiLey497 said:
San Jose. The Bay area is pretty great with T-Mo coverage
Click to expand...
Click to collapse
Wow, I wish I was getting those speeds on TMO in the Bay Area. I can't even get LTE in most of Los Gatos. Wonder if it's because I'm on prepaid....
I am also having the same problem. I have the $30 plan and in the DC area. On the upload test, sometimes I get "Network Communication Issue" error and sometimes when I am successful. On the successful attempt, for the first seconds or so, I get good speed but then it just died and drop the overall speed to at most 2.5 Mbps.
I am getting "Network communications issues" as well. My apn is fast.t-mobile.com. I am in the Baltimore area. Interestingly I get this more in the areas where my signal is strongest.
Edit: For me, when it fails it's always the upload test that fails. I just ran another test and got 22 down/1.13 up. Since the upload speed was much lower than normal I ran the test again and that time the upload test failed again.
zerin said:
I tested T-mobile's HSPA+ and LTE on the Nexus 5, HTC One, and Moto X, all side by side and running concurrently with the tests repeated frequently throughout the day. The Nexus 5 did just as good as the others and had a trend towards better speeds (the N5 still has the fastest speed I've gotten at my work of all 3 devices). The reception is also slightly better on the Nexus 5 over the other two phones, averaging about 10-15 dB better than the Moto X which is the worst of the 3 devices.
T-mobile's network, from my experience, does not offer consistently fast data throughput. I can run speed tests back-to-back and get a 10-fold change in data speeds. It doesn't seem to impact actual performance enough for me to notice, but it'll be reflected on all the tests I run. I think the device is perfectly fine.
Click to expand...
Click to collapse
Yeah, I second this one. Up until sometime late last winter/early spring I got REALLY GOOD HSPA+ with an n4, and then suddenly it went ENTIRELY into the crapper, as in mostly useless in a worse way than Sprint. i.e. seemingly good one second crap the next(T-mo HSPA+) v. just totally crap(Sprint).
With the n5, I no longer have the HSPA+ dropouts on LTE, but bandwidth is no better than the best it ever was on HSPA+, which in reality, is fine with me as I only use it when not at home/work/somewhere with REAL low latency broadband(although I must admit that at home I have comcraptic, which I really don't consider real given the variability in latency and bandwidth which I consider to be unacceptable even for home use given the wide variation/cost of "product").
That said T-mo since sometime early this year was utter **** on HSPA+ while beforehand it was pretty awesomely good. LTE gets me only back to where the "awesome" was and ain't awesome at ALL for LTE, but better than Sprint or AT&T, as Verizon crushes all comers overall(gotta love full signal in the boondocks of BFE upper peninsula... not dropping out in underpasses(AT&T), etc.) .
[EDIT]
Oh yeah, by HSPA+ "awesome" I'm talking:
60-120ms pings(test server coupla miles away)
c. 8Mbps on a "good" day down
c. 2Mbps on a "good" day up
And theoretically, I'm in a VERY good/EXCELLENT coverage area... so it's like I got very good HSPA+ then crap HSPA+ then crap LTE that was about as "good" as very good HSPA+... [EDIT2] I'm NO WAY NEAR those 20+ Mbps bandwidth tests, never have been... [/EDIT2]
Still better than my alternatives for the price though I guess... voice/messaging works as well as Sprint/Verizon, data is WAY WAY WAY better than Sprint, voice messaging is WAY/WAY/WAY better than AT&T, and then welp we're done with our choices... (although I expect a cap R when in the boondocks of the UP... v. full signal no R, OTOH it's a bit cheaper... which ATM is a factor...)
[/EDIT]
I wasn't getting LTE at all on my phone, got a new sim card and that fixed the problem. The guys at my t-mo store were super helpful.
I am also receiving the "Network communications issues" error when testing my speed. It will hover around 5 - 6 Mbps downstream and before the test can finish it will say "Network communications issues". I am on T-Mobile's LTE in Milwaukee. APN setting is "fast.t-mobile.com" which is the recommended setting for LTE speeds by T-Mobile.
Edit: I am using a nano sim that I had recently got and am using a micro sim adapter.
Count me in!
I also get "network communications issues". It always happens on upload. Never had this on the N4.
I get 6-8 Mbps download and 1-4 Mbps upload on T-mobile LTE. Upload always spikes the first couple seconds and then stays consistently low.
I am using a full size sim card that I cut down to micro size. I also have two micro sims I ordered from Tmobile. I'll give one of those a try at the end of my month to see if that makes a difference.

t-mobile rep lying about LTE speeds

So I'm typically getting 3-4Mbps down and 2.3 or so up with t-mobile despite my address showing "excellent" coverage (their top rated coverage on the coverage map). When I asked for an estimate of what speed I should expect in my area they told me 20Megabytes per second.. yes they said "megabytes". I corrected them and they confirmed that it's actually 20 Megabits.
That was one of several lies they told me, here are a few more:
1) They said that I could activate the $30 5GB 4G/100min plan by calling them. It says on the website that it's only available on t-mobile's website and at walmart. When I called to activate the plan as they told me I could, I was notified that it isn't possible. I fought back explaining that they told me I can do that and they said they would do it as a "courtesy".
2) Prior to signing up, when I asked for a tax/fees estimate for my state, the sales rep's exact words were: "What you see is what you pay, all fees and taxes are included in the listed prices." I soon found out that it's also false and they do charge some extra fees on top of that $30, as well as the other plans.
3) I just called them regarding the very slow speeds and the guy asked me to turn my phone off and leave it off so he can do something and then asked me to turn it on and do a test. This time the result was: 11.05 down / 2.71 up with 103ms ping. He didn't listen to me when I said 11 down and 2.7 up so he said "oh, 2 mbps is normal for LTE". He thought that I was saying I had 2.71 down and that this is "normal". He explained that the tech team would see that I got atleast 2 MBps and tell me it's normal for LTE. I said: "really? because if you actually look at the specifications you would see that none of the carriers actually provide LTE speeds." He said "I'm glad you're up to date on the knowledge of it, the thing is they will see that you hit atleast 2 Mbps and will say that it's normal." He basically refuses to do anything actually useful for me to fix their network issue. I live about 5 minutes (walking time) from a state university so they better get their network straight and fix these issues.
This is the second time T-mobile has lied to me. Back when I lived in California I had a sidekick in 2008 and they told me I'd be having full bars every around my address for a large radius. I came out here and the signal was terrible and dropping calls constantly. They told me they'd waive the cancellation fee for me since their agent was incorrect, then proceeded to send me bills and harass me for an early termination fee.
What would be the best way to get through to these low level uneducated tier 1 support agents and actually get the issue resolved? T-mobile appears to be the only company in the area with "LTE coverage". Maybe I'm better off trying out AT&T?
I think I'll call again in a moment to see what they tell me next.
sneak310 said:
any useful replies?
Click to expand...
Click to collapse
I get 25 down, 16 up
jawmail said:
I get 25 down, 16 up
Click to expand...
Click to collapse
i get 33 down and 20 up
If you haven't anything helpful/useful to say to the question in the OP don't say anything at all.
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20 megabytes down.
Sent from my Nexus 5 using Tapatalk
I'm wondering how to get t-mobile to understand that 2Mbps isn't LTE speed.. lol
i get 40mbps down and 15mbps up 30ms ping with 3-4 LTE bars
sounds like yours is actually still on HSPA...have you tried typing *#*#4636#*#* in your dialer and selecting LTE only?
note that you won't actually be able to make calls when using these settings just for testing
colonelcack said:
i get 40mbps down and 15mbps up 30ms ping with 3-4 LTE bars
sounds like yours is actually still on HSPA...have you tried typing *#*#4636#*#* in your dialer and selecting LTE only?
note that you won't actually be able to make calls when using these settings just for testing
Click to expand...
Click to collapse
I tried it and didn't get any singal at all. Someone I spoke to this time told me they'd transfer me to a tech support agent, apparently he's the same old tier 1 loser.
He says that because I don't have a "t-mobile branded device" I can't get LTE. He says it has to be straight from t-mobile. He says that it's the same for all phones. I told him he's full of crap and it's the same phone regardless of being branded. He says that it's because if I owned ATT I wouldn't want people using it on t-mobile. I said no, this is an unbiased unlocked by manufacturer device straight from Google. He keeps saying he isn't making it up and can send me an email. I said it's no good to send me that now, after your company told me I can use LTE on an unlocked Nexus 5.
I accepted the email he wanted to sent me and it said it needs the 1700/2100 band to operate on their network. I said I checked that before-hand and told him already. He starts asking if I installed apps and telling me to uninstall all third-party browsers because they cause issues on the phone.
He said to go into "browser" and look for "bands" in "settings". He told me to clear the cache/cookies/history in Chrome and turn off the phone and that he'd "get me a new connection". Nice irrelevant cache purging t-mobile! He had me turn it back on and asked for my address for coverage checking. He said he can't find my street address which is odd since nobody ever has that issue. Now he says "who told you that you can get LTE at your address?" I told him that tmobile told me and the chart shows it. He says I'm between the 3G and 4G connection, I'm really close to it. He tried to tell me that H means 4G and I explained that it's actually 3G.
He asked me who told me that HSPA is 3G? I told him what to search for in google and he keeps repeating to back up my arguments with facts and I keep explaining to him why and where to look. He says I don't back up my facts and now he's asking "if you're the technician at t-mobile and the customer is saying H is not 4G what would you think?" I said that they are lying to me or misinformed. He just argues non-stop. He said if I believe t-mobile is wrong and "H is not 4G" then maybe I can talk to the supervisor and tell them that H is not a 4G sign.
I spoke with the supervisor and they said they can't guarantee LTE on a non-tmobile branded phone. I asked what the difference is, they said the "Settings on your device". She sent me another email. I asked about the ISIS sim card I read about people receiving for their unlocked Nexus 5's on this forum and they said a new sim card won't change anything.
I'm calling again
you do get the LTE symbol next to the bars correct?
How many bars of LTE are you seeing? I normally only get HSPA in my house, and LTE outside. I just did a test and I'm getting 2.42/.32 with 2-3 bars of HSPA. With about 2 bars of LTE though outside of my house I get about 18mbs down. With full bars I've gotten a little under 50 mbs down which impressed me.
Have you re-checked & compare your T_Mo APN settings (i.e. using fast.t-mobile.com) - using IPV 4 instead of IPV6 (toggle them & test to see if you notice any difference.) If you move to another nearby location closer to T-Mo towers and check your speed again - are there any difference on both downloads & uploads?
Zepius said:
you do get the LTE symbol next to the bars correct?
Click to expand...
Click to collapse
No, I get 3G or H.
PsychDrummer said:
How many bars of LTE are you seeing? I normally only get HSPA in my house, and LTE outside. I just did a test and I'm getting 2.42/.32 with 2-3 bars of HSPA. With about 2 bars of LTE though outside of my house I get about 18mbs down. With full bars I've gotten a little under 50 mbs down which impressed me.
Click to expand...
Click to collapse
I get 3-4 bars typically but NOT of LTE. I can't get the LTE icon to even appear. I've gone outside and still only was able to get H. I will go outside again in a moment and check for LTE.
Letitride said:
Have you re-checked & compare your T_Mo APN settings (i.e. using fast.t-mobile.com) - using IPV 4 instead of IPV6 (toggle them & test to see if you notice any difference.) If you move to another nearby location closer to T-Mo towers and check your speed again - are there any difference on both downloads & uploads?
Click to expand...
Click to collapse
I haven't tried forcing IPv6 or IPv4. I'm doing that now and with full "H" bars I got 7 down and 1 up on IPv4. When switching to IPv6 only, I get 7 down and 1 up.
I went outside to perform the same tests. I got 9/2 on full "H" bars using IPv4 and the same results for IPv6, however on IPv6 I did get an upload spike to 62Mbps which I guess is just a mistake from the app.
Can you ask the local TM store to give you a test phone to verify that LTE is possible in the area? The maps are always inaccurate, and there are often coverage holes.
embhorn said:
Can you ask the local TM store to give you a test phone to verify that LTE is possible in the area? The maps are always inaccurate, and there are often coverage holes.
Click to expand...
Click to collapse
The closest store is too far to walk and I have no car now, but thanks for the good suggestion.
I was told by ATT last night that they "mix HSPA+ and LTE" for "better speeds and more consistent coverage". Most likely feeding me garbage like t-mobile? I told them how I've seen an LTE S4 getting 30Mbps on Sprint and suggested that since theirs is "better than the other networks" as they claim, that I should be able to get such speeds. They told me "those speeds or better".
if you're not getting a LTE symbol, your account isnt provisioned for it and needs to have that provision OR you do not have LTE signal available at your residence/places you go.
Zepius said:
if you're not getting a LTE symbol, your account isnt provisioned for it and needs to have that provision OR you do not have LTE signal available at your residence/places you go.
Click to expand...
Click to collapse
Interesting, I can ask them if they've done that. Anyways, they told me before buying that I'd have it and it even shows on their coverage chart:
Maybe he didn't know the difference between HSPA and LTE since they call HSPA "4G". He thought 2 mbs is good for HSPA (which it's ok, not great. I' ve usually gotten about 5 mbs on HSPA)
EDITL Yeah, that's what I thought. The map is a bit misleading. It' shows "4G" coverage which is what they call HSPA as well.
that actually shows you have 4G which tmobile considers h/h+. you need to find a LTE coverage map.
Zepius said:
i get 33 down and 20 up
Click to expand...
Click to collapse
With what do you guys measure?
Sent from my Nexus 5 using xda app-developers app
klauspabst said:
With what do you guys measure?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
speedtest app

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