RMA questions - Nexus 5 Q&A, Help & Troubleshooting

I called the other day made an rma but didn't submit cuz I have to wait for funds to clear.
So I called back today got it done. I clicked the link in the email and clicked overnight shipping.
I was told over the phone all rmas will be ground ordered? How come I can pick overnight and it charges me more or less etc..
I was also told by first phone op that it is a refurb.
Then by second phone op brand new cuz its a n5
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It doesn't charge you, it puts a hold. So pick overnight. I've been sent 2 new ones.
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Related

Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0
Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.
magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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Click to collapse
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Click to collapse
Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.
Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.
I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.
BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.
thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Click to collapse
Did it comenwithout the battery cover? Just curious. Thanks
Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!
What was the reference number?
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How do I know if it's sunken in? Mine works but seems to be harder to get.
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If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.
Well I'll be at verizon tomorrow
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hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.
i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect
I only have this issue with the extended battery cover...
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trizzle21 said:
More reason why you should get a damn IPHONE 4
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Can we get a moderator here please?
This is just gonna cause problems.
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Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
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Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
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Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.
The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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Glad to at least see you got it replaced.
They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
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ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
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How can they be giving out refurbished phones and it's only been out for 30 days?
They handed me a whole new phone. The guy said they didn't have refurb yet.
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PowerSkin for a penny

I just saw this on the Vibrant forum. The power skin adds another 1500 mah. Though u have to pay a higher shipping charge, still a very good deal. It should fit our phone perfectly. http://forum.xda-developers.com/showthread.php?t=2005924
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Got 2 ordered and my roomie ordered 2. Shipping to Canada was $11 for one, $38 total for 4.
Nice idea for US citizens, for Israel for example, shipping itself costs 30$... at this cost I order 4 OEM batteries... (plus it's huge)
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I got mine the other day. With the powerskin on, it is thicker, but I let a stopwatch software run all night, after 14 hours of full on screen time, the powerglove was at 0 and my stock battery was at 35% and I had to charge it for todays use. not bad to get 14+ hours of screen time usuage.
getochkn said:
I got mine the other day. With the powerskin on, it is thicker, but I let a stopwatch software run all night, after 14 hours of full on screen time, the powerglove was at 0 and my stock battery was at 35% and I had to charge it for todays use. not bad to get 14+ hours of screen time usuage.
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How much thicker?
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It's about 3/4 inch thick with the case on.
Lol, damn, that is thick.
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gizmoscoop said:
Lol, damn, that is thick.
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Ya, but will be good for those long trips when you need extra juice and don't have charging available, and since they were a penny, hey. lol.
Mine is awesome
If I helped out, hit the thanks button.
To the people who bought one, how long does it take to ship?
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Mine showed within the week.
I received it in about week, it came by First Class mail.
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Ordered the 16th when I posted, got it the 28th and that's all the way up here in Canada, eh.
----------
Only gripe is it doesn't mount USB when you plug in through the side charging port, so you have to remove it from the case if you want to access your SD card. I used airdroid or samba share anyways, so doesn't bother me much. I like samba share, my phone appears right in my network along with the other zillion devices on my network, so easy to copy to.
A few days
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OK. I just ordered one. I might need one when I go on a trip or watching a movie on Netflix.
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gizmoscoop said:
OK. I just ordered one. I might need one when I go on a trip or watching a movie on Netflix.
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Me too
Apparently they are off dec 28-jan 1 and will start processing orders again on the 2nd. So if you're in the us expect it to arrive around jan 5th
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Can someone who plans to order one order 2 instead and I'll paypal him/her the mailing fee to me. For some reason they want 30$ for international shiping - there is no way this costs that much.
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itzik2sh said:
Can someone who plans to order one order 2 instead and I'll paypal him/her the mailing fee to me. For some reason they want 30$ for international shiping - there is no way this costs that much.
sent from me
Click to expand...
Click to collapse
Did you try:
Use code "MYFREEPSK" for free shipping
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Click to collapse
Or they don't do that for international?
The coupon gives me no discount but at least they dropped price from 30$ to 15$ for international. Just ordered one.
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When I used the code, it dropped shipping... by one penny. But hey, every cent counts?

Refurbed s4 on at&t website for $29.99

Just a heads up I just got two s4's for $60. And they both came with mdl. Sweeeet... Web only upgrade or new activation.
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I tried to get 1 but it has said "Sold Out Online" all day. I guess I was a day late and a dollar short.... Oh well.
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Bdoggy25 said:
I tried to get 1 but it has said "Sold Out Online" all day. I guess I was a day late and a dollar short.... Oh well.
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Call AT&T to order. I just did it 2 hours ago. Black is out of stock but white was still available. I recommend doing it quickly before they are out of stock as well.
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Mine's arriving tomorrow. I really I hope I'm as lucky as you and don't end up with MF3. Is it more likely refurb models don't have it?
http://forum.xda-developers.com/showthread.php?t=2406256
a thread was already established on this topic lets let this one die and use the other one...no need for duplicate threads

Class action lawsuit lol

Just received a letter saying the owners of the g2x won in a class action lawsuit. Lol we are entitled to $19 lol. Anyone else get this?
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From???
My kids are using my old phone.
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Got this in the mail aswell. I wonder how they knew I had a G2x and my info.
KRAZYADROIDMASTER said:
From???
My kids are using my old phone.
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Click to expand...
Click to collapse
Official notice from the untied state district court for the southern district of California. From LG G2x Claims Administor.
lgphonesettlement.com for more info
Same here, I'd rather Tmobile replace that piece of **** with a working device. But $19 is better than nothing, I think.... That whole situation and how Tmobile has treated me makes my blood boil!
Yup just got mine today.
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I guess people who bought them used aren't getting this, right? Sigh. I could have ordered some pizza with that 19 dollars.
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Its kind of weird that it went to my girlfriend's address.
My mom bought it for my birthday, I used it for about a year, then let my girlfriend use it for a while, then I was using it for a few months up until I got my Nexus 5.
Anybody get the money? Any snags?
Thanks lg !
Instead of $19 per litigant, LG should have provided ICS and we would be happy with that but the lawyers must be paid their $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ so they settled for the cash to get their $$$$$$$$$$$$$$$$$$$$$$$$$$$$$... Lawyers get the most $ out of any class-action lawsuit which is why class-action lawsuits are a farce.
Lol got mine yesterday... funny cuz my wife and I both got our G2X's for free from a co-worker. AND its addressed to my wife! Wonder if we'll get another one...
Sent from my litigated device...
What makes me angry is when you called to have the phone replaced they charged you 20 per replaced phone. I replaced mine at least 3 times
I'm all over this these fools owe me atleast 150
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DEFNUB said:
What makes me angry is when you called to have the phone replaced they charged you 20 per replaced phone. I replaced mine at least 3 times
I'm all over this these fools owe me atleast 150
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Click to expand...
Click to collapse
If im not mistaken the letter said u can receive up to $19 per replacement
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Ravinxx said:
I guess people who bought them used aren't getting this, right? Sigh. I could have ordered some pizza with that 19 dollars.
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I bought mine used, and I got the postcard.
I'm pretty sure T-Mobile is able to see what phone is being used on their network.
Oh well, 19 bucks is 19 bucks
I got my post card yesterday.
$19 is a ridiculuos amount. but something is better than nothing. Submitted my online claim today.
You don't need to have a claim form to get the money,go to LGPhoneSettlement.com to file a claim. I might get $28 because I had a replacement a few months after buying one.
I heard we get an additional $19 for each replacement phone too.. Which is nice since I got like 5
It is very mysterious how they knew what addresses to send them to.
The address I'm currently living at has never been on my t-mobile account. They're obviously pulling public records searches based on both purchase and usage data from T-Mobile.
I bought mine new from an eBay dealer and I also got one replacement from that dealer. The letter says that you have to had bought your phone from T-Mobile in order to get your $19 and that you might have to submit proof of this. I think it's just a load of BS on LG's part.
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yup got this post card too. I wonder is this legit or its scam for info? Im glad I got rid of that pos phone waiting and waiting for LG to release ICS and the same goes for Samsung Galaxy. Both phones were flagship but they pulled plug on them so quick
I got this as well and got rid of the g2x a few months after release. Thou i think they sent it out to all T-Mobile customers because my mom got one and she never owned a g2x.
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