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I've been having a problem with my Fuze randomly not being able to receive text messages or calls.
Sometimes when people call, they say it rings twice and goes to voice mail. All the while, I never hear anything or get a notification. This happened once after I texted someone to call me when they get a chance. They tried 3 times and then texted me back to say that they were getting sent to voice mail. I didn't get notification for either until after I called this person myself 20 minutes later. Right when the call connected, I got notification of a new text message.
Another time, somebody was calling me for 3 days. I didn't know he was trying to reach me until he finally left a voice mail and I got the notification for that (no missed call notifications).
I called AT&T and their tech support did some tests (called my phone) but since it isn't reproducible 100% of the time, they couldn't offer any explanation.
This isn't a bars/signal issue either as this is occurring in the same spot where my Tilt would always receive calls fine.
Has anyone else seen this?
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
8notime said:
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
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Did you get a Fuze when you switched? Has that worked better for you? I'm still within my 30 days, so I'm debating exchanging it or just returning it and giving up.
I'm having the same problem. I did a quick search and found this;
This AT&T Forum Post
I tried the workaround and haven't had a chance to really test it yet though. I also noticed a few other settings in there that might have accounted for it.
One selection inside the phone settings had to do with whether calls went to voicemail when you're "Unavailable" or "Busy." I'm not familiar enough with the phone to know when it might tag me as either one so I unchecked both and I'm going to recreate my missed calls this morning.
Someone called after the phone had been sitting on my desk all night so I thought maybe it thought I was "Unavailable" due to inactivity (I dunno, I'm winging it) so I'm letting it idle for a few hours and getting a call later to see what happens.
Incidentally I have the exact same problem, no call coming in, but then I get the voicemail message after I try calling someone.
Unless I'm misunderstanding your point, "Unavailable" just means that your phone is switched off or out of signal, and "Busy" means you are already in a call. It's nothing to do with the behaviour or features of the phone.
Cheers,
Steve.
Yeah, I'm wondering if the phone is becoming "Unavailable" for some other reason than me being out of range. I have full bars in the house and that's where this all happened.
I've noticed, too, that I didn't get any email (I have it set to check every hour, even hit send/receive after someone told me they sent me something and it still didn't find it until I sent a second email to myself from another address)
Again, I don't know much about phones but it almost seems like the phone has bars but drops off the network for accepting calls/messages until you do something to activate the system again... or something. I dunno, just speculating.
Last week I went in and exchanged my Fuze for a new one since it was still within the 30 days. Up until tonight, I thought the problem was fixed. I was chatting with my wife over IM and she told me that she tried to call but that it just went to voicemail. I asked her to call back and leave a voicemail to see if it would notify me. I also asked her to send me a text. I didn't get notification for either. I checked my data connection by starting up Opera and going to a few sites. So I know that I had a verifiable connection to the network. I called my voicemail and checked the message I knew that she had left. Only after I made the call did I get notifications for the text messages I had missed. I never got any notification for the voicemail or missed calls.
Unfortunately, it seems this is a problem that isn't related to individual hardware as this is my 2nd phone with the same problem. I've also replaced my SIM card since a salesperson at an AT&T store suggested that it might help. I'm running the stock AT&T ROM minus the bloat, so it's not a custom ROM issue either. At this point, I'm not sure what I should do.
The only other thing I can think of that makes me unique is that I currently reside in Washington state but my number is one that I had ported from California. Is there anything about you're (skyau) situation that makes you unique?
Well the same thing happened again tonight. I received text messages 10 minutes late and I didn't get a voicemail notification until I initiated a call. As much as this sucks, I'm hoping it will stay this consistent so that I can have tech support replicate the problem and then try and fix it.
You may have a problem with your phone number. I'd try changing it.
Have you had experience with a problem like this? Is the phone number really the issue?
If that's what the problem actually is, I'm willing to get a new number. But I don't want to change it just to check and see if that fixes it.
same problem! Really pissing me off I just lost a important job because of this issue a few moments ago! Is everyone running a stock rom? I tested a few, now back to stock no apps nothing trying to find this gremlin WTF!
I'm running stock ROM without the bloat.
I exchanged my Fuze (I'm now on my 3rd) on Saturday and changed my phone number yesterday. I'm waiting to see if the issue happens again. If it does, I'll probably do stock ROM, all the bloat, no apps. If there are still problems, I'll probably try different ROMs.
I was able to get AT&T tech support on the line when the problem was occurring luckily. We went through his battery of tests and he verified that there was a problem. It would seem that the phone forgets/loses it's connection to the towers/network. Notifications (calls, texts, voicemails) aren't received until after the phone remembers/reconnects to the network. It remembers/reconnects when you initiate a call or send a text (essentially require the phone to use the network).
The tech told me that as far as he could tell, it was a hardware issue and that I should exchange my phone. So I'm on number 3 now and hoping for the best. I changed my number because I've been in a different state for 2 years and I had no ties to previous area code. So I figured now was as good a time as any to get a full fresh start (phone/number/SIM).
That sucks about losing the job.
Bump, I just realized a few moments ago that my phone rings once and then it says missed call, i always assumed they called me and then hung up after one ring in case i was in class or i was busy so that i could call them back. this is not the case? Also a few cases a call will drop every now a then... is this due to the radio rom i flashed? typical symptoms of a incompatible radio for a specific location? I'm using the .25.35 blackstone radio in ithaca, ny.
Having the same issue. Phone is asleep, then alerts me to a VM. Missed call doesn't show up in missed call list.
Really pissing me off and I think is responsible for my issues with Slide2Answer somehow.
The only time I have missed calls is because of MSVC. If someone calls and it is private or unknown, it will not ring. If it is somebody in my phone book or who doesn't have a private number, the phone will ring.
So I turned MSVC off and the private callers and the unknown callers will ring in.
it happens to me sometimes as well sometimes the d pad area will flash but i cant answer and it wont appear on screen then it wont say missed call.
sometimes if i try to hit the dial button it will also drop connection and instantly pick it up again
annoying but not a huge problem for me
and of course not on stock rom
I'm a Soldier stationed in Honduras but temporarily deployed to Haiti. My wife is back at my original home station in the U.S. She is still on AT&T and while in Honduras, I was with Tigo. While on Tigo, we could both send and receive phone calls and texts just fine. I just recently arrived in Haiti and picked up Digicel service. I have local and international money on my account. I have not changed my wife's contact number in any way, however now, she can receive my calls but we can't receive eachother's texts.
I've given her my number which is:
011 509 (xxxxxxxx)
In Honduras, with Tigo, it always worked when I would call/text using:
001(803)(xxxxxxx)
I've heard some others say that I could use the plus (+) sign making my call look like:
+1(803)(xxxxxxx)
I can't always call, so we rely on texts quite often. We have both sent texts to eachother with no avail. I don't know what else to do. Please help!
King
Found out how my wife can text me. She uses +509xxxxyyyy and it works perfectly. She still cannot receive my texts using the two methods in the original post above. I erased her number from my contacts and had her call me. It showed up as +1803xxxyyyy so I saved that number and tried to send a text but ended with the same result. I am being charged for each attempt.
I understand now that different carriers may require different country inputs of country codes. I don't understand why digicel will not allow me to send out a text when it is included in the pre-paid service and I have international time loaded as well as local.
Anyone? I've hit a road block and I'm out of ideas. Please help.
Hi,
I bought a T-Mobile HTC 8X in the US, unlocked it and brought it back with me to Israel. Now, when Israeli contacts call me, their numbers appear as (for example) 050 555 5555. When they text me, the number shows up as +97250 555 5555. For some reason the phone isn't able to tell that those two are the same number. I couldn't find anything while looking through the settings. I tried playing around with regions and all and came up with nothing. My old AT&T Focus had no issues and my dad's British 8S is working fine as well.
If I remember correctly, In WP7 deivces there's a registry setting which allows to control how many digits from the right identify the number as unique. However, I couldn't find a registry editor for the 8X (is there any?) so that information won't help me right now.
So now, my caller ID function sucks and the only way to actually ID contacts is to save 2 numbers for each one... really frustrating.
Does anyone know how to fix this?
Thanks!
Eyal
HTC support emailed back
And after sending them my IMEI they said that unfortunately there's nothing they can do and T-Mobile phones show that symptom in places like Israel and Europe.
So, it's either selling it on ebay or waiting for a registry editor or flashing it with a new ROM somehow. Option #1 seems like the most realistic one at the moment. This really sux.
Eyal
eyal453 said:
Hi,
I bought a T-Mobile HTC 8X in the US, unlocked it and brought it back with me to Israel. Now, when Israeli contacts call me, their numbers appear as (for example) 050 555 5555. When they text me, the number shows up as +97250 555 5555. For some reason the phone isn't able to tell that those two are the same number. I couldn't find anything while looking through the settings. I tried playing around with regions and all and came up with nothing. My old AT&T Focus had no issues and my dad's British 8S is working fine as well.
If I remember correctly, In WP7 deivces there's a registry setting which allows to control how many digits from the right identify the number as unique. However, I couldn't find a registry editor for the 8X (is there any?) so that information won't help me right now.
So now, my caller ID function sucks and the only way to actually ID contacts is to save 2 numbers for each one... really frustrating.
Does anyone know how to fix this?
Thanks!
Eyal
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Actually, if I remember correctly from my previous experience with unlocked phones, most true Caller-ID (where the phone can identify who is calling even if they AREN'T in your Contacts list) requires XML code embedded in the phone (somewhere, don't ask me where) by the provider. Some providers use the same frameworks, so it's possible to get it working from network to network, but in most cases no.
I've never seen a situation tho, where it couldn't pick up the name from the Contacts list, based on the number coming in. I seem to remember you can turn on a feature called "International Dialing Help" that might bring them both together. OR put the entire phone number in your contacts. (As it is displayed when it comes in on Text).
drtolson said:
Actually, if I remember correctly from my previous experience with unlocked phones, most true Caller-ID (where the phone can identify who is calling even if they AREN'T in your Contacts list) requires XML code embedded in the phone (somewhere, don't ask me where) by the provider. Some providers use the same frameworks, so it's possible to get it working from network to network, but in most cases no.
I've never seen a situation tho, where it couldn't pick up the name from the Contacts list, based on the number coming in. I seem to remember you can turn on a feature called "International Dialing Help" that might bring them both together. OR put the entire phone number in your contacts. (As it is displayed when it comes in on Text).
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I tried saving the entire number, but because local Israeli numbers get an extra "0" the phone is not able to ID them. Local call comes in as 050-5555555. SMS, like an intl. call, comes in as +97250-5555555. The "International Dialing Help" really helps when you're dialing. I thought it would fix the caller-id issue but it doesn't.
I spoke with HTC and with WP8 support on twitter. It's a known issue for T-mo phones and according to WP8 support, it has been forwarded to the appropriate team which probably means it'll be fixed in months to come. Until then, the only option is to get the phone flashed by one of the Israeli carriers with the Israeli version of the OS.
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
I have the same issue in Albania...i belive you ! It's a very a anoying matter , from that moment i have editet all the numbers i frequently call or text..!
chpv said:
HI everyone.
Sorry for the second post in a few days, but this is an annoying issue
I have a verizon galaxy s6, and I am currently living in Belgium, using belgian sim (carrier BASE). I don't think this issue is unique to the country or the carrier.
The problem I am having is that when I receive a text message from a belgian number, the number that shows on my phone has the country code: +32 xx xxx xxxx. I can get text messages like this, but when I try to reply, the message fails. (this has happened on every number ive tried to respond to.) The only way I can get my texts to send is by making the number into a new contact, and removing the +32 country code. The same goes for when i'm trying to call, I have to remove the country code, if I keep it, the call fails. I've tried turning on and off assisted dialing, and I did a factory reset on my phone. Ive tried dialing US numbers and they have also failed, so it's not forcing the +1 country code on my numbers while calling either.
This is a huge pain, because it forces me to make a new contact for every single new number, even if its not a number I need/want to keep, and go in and adjust it manually.
Thanks for the help, it's very appreciated.
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Hi, I'm from Argentina and have had the same issue with sms. In my case, I was able to send sms but cannot reply because the messages comes with +54 (My country Code) before the line number. After 2 weeks claiming to the carrier (Personal), the problem was fixed changing the SIM CARD for a new one. I Hope this can be helpful for you.
Regards.
Martin
Hey guys I have a Google Pixel XL4 and my father has a Samsung Galaxy S5. I received a text of a Tik Tok link from what I thought was him at first but then realized it wasn't from him as my saved contact but a different number from Georgia. I also noticed at the beginning of the Text was "Dad" right before the TikTok message that he shared from TikTok. I then Googled the number and it said that it's most likely involved in Spamming etc. I then decided to Call it because I wanted to screw with the Scammer for the hell of it lol and but instead to my surprise my Father's phone then started ringing and it came up on his screen that it was a Restricted caller but it's from my phone? I thought to myself do I have a eSim setup on my phone and don't know about it or something, or I could have a VOIP number setup like Jabber or Google Voice? Or would the issue be on his side? I have checked my phone and there is not evidence of a seccond Sim or eSim I do have Google Voice but that is a different number. I have yet to get a chance to look at his phone because he is not here currently but am wanting to find out some thoughts and ideas on what could be doing this? Thank You for any responses!!
MDThompson51686 said:
Hey guys I have a Google Pixel XL4 and my father has a Samsung Galaxy S5. I received a text of a Tik Tok link from what I thought was him at first but then realized it wasn't from him as my saved contact but a different number from Georgia. I also noticed at the beginning of the Text was "Dad" right before the TikTok message that he shared from TikTok. I then Googled the number and it said that it's most likely involved in Spamming etc. I then decided to Call it because I wanted to screw with the Scammer for the hell of it lol and but instead to my surprise my Father's phone then started ringing and it came up on his screen that it was a Restricted caller but it's from my phone? I thought to myself do I have a eSim setup on my phone and don't know about it or something, or I could have a VOIP number setup like Jabber or Google Voice? Or would the issue be on his side? I have checked my phone and there is not evidence of a seccond Sim or eSim I do have Google Voice but that is a different number. I have yet to get a chance to look at his phone because he is not here currently but am wanting to find out some thoughts and ideas on what could be doing this? Thank You for any responses!!
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i once had google voice completely hijack my phones calls and texts for several hours while i tried to figure it out. I have to uninstall it and reboot to get it resolved and as soon as i reinstalled google voice, it did the exact same thing again. try uninstalling it and any other apps that can make calls and try it again. If it keeps doing it, get 3 examples of the call and call your provider and have them investigate. Im a network operations center tech, this is kinda what i do for a living but with an ISP, not a phone co. But that is the process if you want to find out whats happening to the call routing.
completely nonrelated side note, your username minus the M on front basically my name if you squeeze "ug" between the D and the T. Kinda random LOL