[Q] Wifi "stuck" requiring reboot - Moto G Q&A, Help & Troubleshooting

Hi,
I've noticed that my XT1032 sometimes has its wifi "frozen".
What happens is that I'll be out and about and perhaps connect to wifi hotspot at a coffee shop.
When I get home, my wifi is "stuck" and still thinks it's seeing the wifi networks from when I was out. If i run a wifi analyzer app, it reports still seeing the wifi hotspots from when I was out.
Turning off wifi and turning it back on doesn't help.
I need to reboot the phone for the wifi to work properly and see and connect to my home network.
Anybody else getting this behaviour? Anybody have any suggestions on a fix?

no need to reboot,
AlbertDude said:
Hi,
I've noticed that my XT1032 sometimes has its wifi "frozen".
What happens is that I'll be out and about and perhaps connect to wifi hotspot at a coffee shop.
When I get home, my wifi is "stuck" and still thinks it's seeing the wifi networks from when I was out. If i run a wifi analyzer app, it reports still seeing the wifi hotspots from when I was out.
Turning off wifi and turning it back on doesn't help.
I need to reboot the phone for the wifi to work properly and see and connect to my home network.
Anybody else getting this behaviour? Anybody have any suggestions on a fix?
Click to expand...
Click to collapse
no need to reboot, airplane mode for a couple of seconds fixes the issue.

Same behaviour
thoper said:
no need to reboot, airplane mode for a couple of seconds fixes the issue.
Click to expand...
Click to collapse
I have the same problem on 4.3, i'mm hoping 4.4 fixes this.
---------- Post added at 02:06 PM ---------- Previous post was at 01:53 PM ----------
thoper said:
no need to reboot, airplane mode for a couple of seconds fixes the issue.
Click to expand...
Click to collapse
I have the same problem on 4.3, i'mm hoping 4.4 fixes this.

Same here!!
I also have the same problem. In addition, what I noticed is - I turn off the WiFi in Settings page and when I go into Settings->WiFi, it shows that the WiFi is turned ON. Now if I turn it OFF here, again when I come out, in Settings page it shows that the WiFi is turned ON. This goes on and on until I reboot.

It's probably a software issue
If you are rooted,then install a good and stable custom rom and you are good to then
Sent from my MT27i using xda app-developers app

I think that's the same behaviour as on my phone and probably why turning WIFI off and then on again didn't fix the issue -- it probably didn't really turn the WIFI off whereas I'm guessing that putting it into/out of Airplane mode actually does disable and reenable the WIFI.
I can live with the Airplane mode trick -- much better than needing to reboot!
vijay87 said:
I also have the same problem. In addition, what I noticed is - I turn off the WiFi in Settings page and when I go into Settings->WiFi, it shows that the WiFi is turned ON. Now if I turn it OFF here, again when I come out, in Settings page it shows that the WiFi is turned ON. This goes on and on until I reboot.
Click to expand...
Click to collapse

I have the same issue, but with another irritating problem:
It ereases all my previous saved wifi network.
I cant stand this. rebooting the phone always makes me loose all my previous saved wifi network. Did this happened to you guys, too ? I will try airplane mode and see if it stops erasing.
Hope kit kat solves this Sh*t

6 days since I moved into KitKat and no issues with WiFi so far. Hope it stays the same way
Sent from my XT1032 using Tapatalk

Me too!
Same issue for me. Doesn't happen often - but sometimes it does the same thing with my cell network connection. Also fixed with a quick airplane mode and back.
No one know a fix or at least the reason?
Chris

Related

Nexus 5 Wifi Issue

So I've had my Nexus 5 for roughly around a month and I hadn't experienced any issues others have had with wifi not connecting until now. My N5 will show im connected to my home wifi with full bars, but going into quick settings shows it to be orange. Suggesting there's no data transfer, I cannot use any internet based apps with wifi. I've tried some suggestions, switching my router off then on, rebooting the phone, turning some settings off in the advanced panel in wifi settings. All have failed.
I was just wondering if anyone else has this problem and if anyone has a fix to it.
Dillllz said:
So I've had my Nexus 5 for roughly around a month and I hadn't experienced any issues others have had with wifi not connecting until now. My N5 will show im connected to my home wifi with full bars, but going into quick settings shows it to be orange. Suggesting there's no data transfer, I cannot use any internet based apps with wifi. I've tried some suggestions, switching my router off then on, rebooting the phone, turning some settings off in the advanced panel in wifi settings. All have failed.
I was just wondering if anyone else has this problem and if anyone has a fix to it.
Click to expand...
Click to collapse
There was a thread around here somewhere that suggested turning off your mobile data helped fix this problem, I think it was in the N5 General forums.....here it is:
http://forum.xda-developers.com/showthread.php?t=2550690
Don't know if it'll help or not, just saw your thread and had just looked at the other one, figured I'd toss it out there.
Thanks for the reply, just tried that solution but still no luck.
I have a similar problem except that there are phases of wifi not working.
Sometimes I would have around 20-30 seconds of WiFi not working and there would be no data transfer.
Speeds are still fast when it is working however.
I played a little with only using mobile data and no wifi, and everything worked. (Small sample size however).
Seems like this is a WiFi only issue.
So somehow overnight the wifi has managed to fix itself, will report back if the problem returns.
The issue with the wifi returned unfortunately.
Dillllz said:
The issue with the wifi returned unfortunately.
Click to expand...
Click to collapse
Don't know if you've tried this but change your WiFi frequency band in advanced setting to either "5 GHz only" or "2.4 GHz only," whatever your router uses. Might be worth a try.
Thanks for the help, but I've tried changing some settings in advanced wifi settings but it hasn't worked. Even what you recommended I've tried that before and it didn't work.
wifi issue
Also I have the same issue - Im connected to router by wi-fi, home and work and time by time (5x a day) wifi stops working. Wifi is enabled in settings, but there is no connection. Restart the cellphone helps, but after that, maybe an hour, it appears again.
Issue was in 4.4 and still appers in 4.4.1.
Yet did not found how to solve it.
I have the same issue on my gnex running shiny 4.4, but I also had the same issue on 4.3. Tried the wifi options, nothing worked. Unfortunately, no solution for this device that has to last one more week. The double swipe down and tapping wifi gets the connection back, but it is only a work around.
The N5 connects seamlessly to my home and work wifi. A few days ago, I flashed the hammerhead factory image, TWRP and the 4.4.1 update.
Nexus 5 - wifi not switch automatically from data
pcloadletter1 said:
I have the same issue on my gnex running shiny 4.4, but I also had the same issue on 4.3. Tried the wifi options, nothing worked. Unfortunately, no solution for this device that has to last one more week. The double swipe down and tapping wifi gets the connection back, but it is only a work around.
The N5 connects seamlessly to my home and work wifi. A few days ago, I flashed the hammerhead factory image, TWRP and the 4.4.1 update.
Click to expand...
Click to collapse
Hey,
I have the same problem with 4.4.2.(factory rom, no root or not unlocked). Sometimes the wifi not works and get orange. I must put airplane mode to fix it. Its annoying.
But as well happens to me:
When I go out from office or home (where I have wifi connections saved in phone) the phone automatically switch to data plan from carrier. But when I come back the phone stays with data and there is not automatic switch to wifi. Sometimes it help to put wifi off or always airplane mode on/off for a while.
I do not know if it is normal behave of android but I would like have automatic switch to wifi.
I tried to change wifi details (changing bands, etc.) but not helped.
Please help. Thank you.
Is custom ROM or kernel will fix it??
For some unknown reason, as soon as I updated my router's firmware, the problem disappeared.
Updated Android 6.0 solved the issue
Dillllz said:
So I've had my Nexus 5 for roughly around a month and I hadn't experienced any issues others have had with wifi not connecting until now. My N5 will show im connected to my home wifi with full bars, but going into quick settings shows it to be orange. Suggesting there's no data transfer, I cannot use any internet based apps with wifi. I've tried some suggestions, switching my router off then on, rebooting the phone, turning some settings off in the advanced panel in wifi settings. All have failed.
I was just wondering if anyone else has this problem and if anyone has a fix to it.
Click to expand...
Click to collapse
So I had the unfortunate experience of having my wifi go down while on vacation and for 3 weeks I spent a good chunk of time wiping and reinstalling multiple versions from Cyanogen, Paranoid android and 4.4 - 5.1 to no avail. I just did another factory wipe today and installed the new Android 6.0
The Finger Pointing Game is OVER
Read through 30+ pages of other android users with similar experience and some people send their units back to LG and some even managed getting a new handset. There was never any hardware issues with my unit I just couldn't turn on the WiFi but after the install WiFi works? Guess next time you push a software update to our Phones CHECK YOUR SH*T google and Maybe DON'T Take 3 months to FIX your F*CK Up.
I have a similar issue. Since Lollipop my phone almost never automatically connects to my WiFi anymore. What's wrong?

WIFI issue!

As above..sometimes my wifi can't be turned on once i switched it off..and i have to reboot my phone for it to work again..isit cause of the new update? :crying:
Hi
cutiedoggy said:
As above..sometimes my wifi can't be turned on once i switched it off..and i have to reboot my phone for it to work again..isit cause of the new update? :crying:
Click to expand...
Click to collapse
Hi,
Similar issue. The WiFi doesn't auto connect to wherever I may go.
It used to auto connect to previous WiFi that I connected to and entered passwords
when needed. If I'm connected and then go outside for a while and come it won't
reconnect. I have read a slight trick. I turn Airplane mode on then off and then it
will reconnect. Any ideas on this. Seems to have happened lately after 33r update,
Ken
jus flash stock rom...you guys wil be okay
Sent from my Nokia_XL using XDA Premium 4 mobile app

38R Wi-fi connection issue

Ever since my phone got the XNPH38R update I've been having an issue with wi-fi
If I connect to wifi it works fine but as soon as I lose the wifi signal it can't seem to reconnect to the same wifi without rebooting the phone. Its especially annoying when I walk to get the mail or come home from anywhere.
I've tried manually connecting to the wifi after being disconnected in the android wifi settings menu but it doesn't connect until I reboot my phone.
I'm running the 64GB oneplus one on t-mobile in the usa.
Any suggestions?
jkentj said:
Ever since my phone got the XNPH38R update I've been having an issue with wi-fi
If I connect to wifi it works fine but as soon as I lose the wifi signal it can't seem to reconnect to the same wifi without rebooting the phone. Its especially annoying when I walk to get the mail or come home from anywhere.
I've tried manually connecting to the wifi after being disconnected in the android wifi settings menu but it doesn't connect until I reboot my phone.
I'm running the 64GB oneplus one on t-mobile in the usa.
Any suggestions?
Click to expand...
Click to collapse
I've had this issue on CM, except it'd work when I manually connected back to the wifi - I believe it's an issue when the phone goes to sleep it's failing to resume wifi connections.
The only thing I could suggest is try downgrading back down, or doing a clean re-install, and reporting this issue on CM's jira, so they can fix it.
https://jira.cyanogenmod.org/
I'm on OMNI now, so I can't really help you out, but do try unticking that 'wifi optimization' option, or perhaps using a tasker profile to turn off and on wifi whenever the screen display turns off and on respectively (at the trade off of loosing connection, so you won't be able to download stuff while the phone's off).
i have the same problem..

Wifi call drop bug

Hi. I believe there is a bug in the wifi cell operation of this phone.
I have tested from a clean fastboot OS install.
When you turn off wifi and stay on 3g or 4g phone calls will come through as normal.
As soon as you turn wifi on and connect to a wifi point all inbound calls and texts are dropped and never come through.
I have tested all different ways of this and the same event happens.
I then installed cm12 and this issue is not present in lollipop.
44s seems to be the problem. As at first i thought it was hardware. But after testing. With lollipop OS. Wifi and calls all function.
Is anyone else experiencing this issue.
All apn settings are correct. And all performed with fresh clean installs. By completly wiping system before tests.
Any info will be appreciated. As i do believe this is a bug in the current firmware.
Nope, I use WiFi very frequently (almost constantly) and I receive all calls and texts, on both KitKat and Lollipop. And so far your the only person I've seen report this, if it was indeed an issue with the firmware we'd see people talking about this a lot.
Transmitted via Bacon
What about when u turn off wifi then reconnect. Well if not its a hardware issue. Cause i have formatted this phone back to stock. So there is a definate issue.
Delete
JinJK's said:
I have WiFi issue but different & maybe someone also mention before. Its done with Any LP Rom & Kernel
When 3g/4g data is on. & i connect WiFi. So now All Data of internet go Thor WiFi.
But When My Wifi AP is out off range Wifi get disconnect & Mobile data will be in use
Now here is my problem
As Wifi is disconnected. i turn off wifi from Setting or Tile. But in battery start its still in use.
So Till i reconnect wifi again & with connected status, i turn off wifi, till that time Wifi is showing in use at battery start..
Click to expand...
Click to collapse
Go to Settings/WiFi/Advanced and turn off Scanning Always Available.
Transmitted via Bacon
---------- Post added at 05:57 AM ---------- Previous post was at 05:56 AM ----------
r8zer said:
What about when u turn off wifi then reconnect. Well if not its a hardware issue. Cause i have formatted this phone back to stock. So there is a definate issue.
Click to expand...
Click to collapse
I do that every time I leave the house and then come back again, still no problem for me.
Transmitted via Bacon
Looking on jira this problem does exsit on people phones. Just not enough of them for the cyan team to worry about. So looks like im sh##t out of luck on this one. Untill they release cm12s.

Weird Wifi Problem

Just got my new OP6 and i love it, especially the nocth . But one problem i`m facing is that the Wifi sometimes after it gets "dozed" out it doesnt turn back on. Only a reboot can help. ANyone else experiencing that problem?
Have you already updated your device to 5.1.5 via OTA?
You can find the update here -> https://forum.xda-developers.com/oneplus-6/how-to/oneplus-6-mirrors-official-oxygen-os-t3792244
fritzcola said:
Just got my new OP6 and i love it, especially the nocth . But one problem i`m facing is that the Wifi sometimes after it gets "dozed" out it doesnt turn back on. Only a reboot can help. ANyone else experiencing that problem?
Click to expand...
Click to collapse
I got the device this morning and updated to 5.1.5 and yes I had the same problem as you twice and only a reboot could fix it
joosef93 said:
I got the device this morning and updated to 5.1.5 and yes I had the same problem as you twice and only a reboot could fix it
Click to expand...
Click to collapse
I have the Problem when im on work and stand on the front to for smoking. It find the hotspot from work, but cant connect. So i have to turn of wifi that it change to mobile data...
i dont try to turn it on back, if it still using my mobil data. I will try tomorrow. I dont have the problem you facing...
I find this with mobile data from WiFi at times
fritzcola said:
Just got my new OP6 and i love it, especially the nocth . But one problem i`m facing is that the Wifi sometimes after it gets "dozed" out it doesnt turn back on. Only a reboot can help. ANyone else experiencing that problem?
Click to expand...
Click to collapse
Seriously, sounds similar like the bug from Lineage OS in OPO but the other way round. My OPO while leaving a wifi coverage area, will not be able to switch to mobile data. It just shows an X on mobile data. Only fix was to reboot. The issue happened while I was connected to a 5GHz wifi though, and soon after switching to 2.4GHz wifi, I did not face the issue anymore. I know your device is the newer OP6, but maybe you can try to observe when exactly does the issue happen. Only at office, home and etc? And what is the wireless freq band 2.4 or 5 just to verify if it has anything related.
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
joosef93 said:
I got the device this morning and updated to 5.1.5 and yes I had the same problem as you twice and only a reboot could fix it
Click to expand...
Click to collapse
Did you start experiencing the issue before or after the update?
sreefu90 said:
Seriously, sounds similar like the bug from Lineage OS in OPO but the other way round. My OPO while leaving a wifi coverage area, will not be able to switch to mobile data. It just shows an X on mobile data. Only fix was to reboot. The issue happened while I was connected to a 5GHz wifi though, and soon after switching to 2.4GHz wifi, I did not face the issue anymore. I know your device is the newer OP6, but maybe you can try to observe when exactly does the issue happen. Only at office, home and etc? And what is the wireless freq band 2.4 or 5 just to verify if it has anything related.
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
Did you start experiencing the issue before or after the update?
Click to expand...
Click to collapse
I don't know, I updated immediately to 5.1.5
The problem has been happening consistently during the few last days, in my Wifi advanced options it used to be Wifi always on , i changed it to no in the keep wifi during sleep
So now whenever the phone sleeps more than 10 minutes and disconnects from the wifi , when I use it again it does not connect to the wifi and when I go into wifi options I can't turn the wifi On. If I wait for 4 -5 minutes with the screen on, the problem resolves itself and a restart solves it immediately
Edit: this Problem has been happening for a lot of OnePlus 3 3t 5 5t users ...
https://forums.oneplus.com/threads/cant-turn-wifi-on.832171/
joosef93 said:
I don't know, I updated immediately to 5.1.5
The problem has been happening consistently during the few last days, in my Wifi advanced options it used to be Wifi always on , i changed it to no in the keep wifi during sleep
So now whenever the phone sleeps more than 10 minutes and disconnects from the wifi , when I use it again it does not connect to the wifi and when I go into wifi options I can't turn the wifi On. If I wait for 4 -5 minutes with the screen on, the problem resolves itself and a restart solves it immediately
Edit: this Problem has been happening for a lot of OnePlus 3 3t 5 5t users ...
https://forums.oneplus.com/threads/cant-turn-wifi-on.832171/
Click to expand...
Click to collapse
I see, thanks for clarifying your case. So in your situation, it most likely started after changing the "Keep wifi on during sleep". Did you try to revert that setting and verify if issue still persist? Not sure if OP toggled this same setting as well.
EDIT: Found this reported in oneplus forum with regards to op6.
https://forums.oneplus.net/threads/...g-phone-when-it-has-been-sleeping-op6.839725/
Wifi dozing off after some period of inactivity on phone.
Hi,
I have the same issue of wifi dozing off after some period of inactivity. The wifi symbol always shows that the wifi is connected. And I have the setting of "keep wifi always on during sleep". I found this issue on my new phone I bought, a month back. Customer service were very quick to send a replacement phone. But I can see this issue on the new phone too. I need to turn off my wifi and turn it back on many times in the day to get my messages and emails or to browse online. Whatsapp calls don't get through too. I have checked this issues with 2.4ghz and 5 GHz WiFi networks. My phone is currently running on OS 5.1.8. I think OnePlus customer service has created a ticket for this issue. Kindly let me know if anybody had this issue and got it resolved.
I love the phone. I would hate to not be able to use it.
Regards
-Mythri Thippareddy
mythri.thippareddy said:
Hi,
I have the same issue of wifi dozing off after some period of inactivity. The wifi symbol always shows that the wifi is connected. And I have the setting of "keep wifi always on during sleep". I found this issue on my new phone I bought, a month back. Customer service were very quick to send a replacement phone. But I can see this issue on the new phone too. I need to turn off my wifi and turn it back on many times in the day to get my messages and emails or to browse online. Whatsapp calls don't get through too. I have checked this issues with 2.4ghz and 5 GHz WiFi networks. My phone is currently running on OS 5.1.8. I think OnePlus customer service has created a ticket for this issue. Kindly let me know if anybody had this issue and got it resolved.
I love the phone. I would hate to not be able to use it.
Regards
-Mythri Thippareddy
Click to expand...
Click to collapse
I have the exact same problem!
I thought it to be my router/access point so actually set up a completely new router and access point (which was overdue anyway), but problem is still happening.
Every other wifi device works fine.
Also on OS 5.1.8
/Kim
kimjor said:
I have the exact same problem!
I thought it to be my router/access point so actually set up a completely new router and access point (which was overdue anyway), but problem is still happening.
Every other wifi device works fine.
Also on OS 5.1.8
/Kim
Click to expand...
Click to collapse
Hello, i have upgrade to the 5.1.9 and i have the same problem. When i was with 5.1.8 wifi works fine. Did you solve the problem? Thanks
Enviado desde mi ONEPLUS A6003 mediante Tapatalk
Hi guys, I've got a OP6 5.1.9, android 8.1.0, I was having the same problem. I tried everything ;reboot, plane mode, turn off and on router, change to wifi setting to static... but all didn't work.
Then I thought of changing the SSID Name (wifi network name) and now I can connect my phone.
Hope this solution works for you.
I am on Android Pie beta 3 and still facing the same issue.
Possible Solution!
Phone: OnePlus 6 - Android 9.0 pie
Just came across this problem starting last week. It initially started by connecting to 5G wifi when I got home from work but not the internet. Switching to 2.4 worked then back to 5G also worked. Yesterday nothing worked, not even neighbors wifi for work wifi. Tried everything on here and what google suggested but as most of you nothing worked. Today I found a solution..
1.) Open SETTINGS
2.) Go to SYSTEM
3.) Go to RESET OPTIONS
4.) Open Wi-Fi, MOBILE & BLUETOOTH
5.) Click RESET SETTINGS
6.) Enter Password and re-click RESET SETTINGS
DISCLAIMER:
It DID NOT reset my apn or mobile settings to default on Tmobile. Phone worked just fine and reconnected immediately to the mobile network. WIFI now seems to be working just fine. Hope this helps some of you!

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