So I just discovered a side on my bezel that "clicks" in a little. I didnt notice this before and ive had the tablet for about a week and a half. It doesn't bother me that much but I wonder if it didn't exist or got worse since I've gotten it. I can still exchange it with best buy but I dont really want to seeing as it doesn't bother me and I think I got pretty lucky cause I don't have any other problems with the tablet. So I want to keep it, but the only thing thats worrying me is the possibility of it getting worse.
Say it does get worse. If in 3 months the bezel starts to come off or something, what's Asus's included warranty. Is it a year? And how good is the coverage, will they replace it if I didn't do anything to damage it? Anyone have some experience?
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!
paddycr said:
I actually think that their warranty and RMA system is pretty good. The length of the warranty is written on the sticker with the serial number on it. It is the 2 small numbers at the end and should say "12" (meaning 12 months). I RMA'd my TF201 for a broken HDMI port a couple of months ago. I was a little anxious doing this as there were some horror stories on the Prime forum. However, it went really smoothly for me. It took about 10 days door-to-door. The only thing I had to pay for was shipping it to them. My Prime came back repaired and looking just as it did when I first sent it to them. Unfortunately it came back with the bootloader relocked and I was unable to unlock it again ('unknown error' problem) so I sold it on CL and now have a shiny new TF700!
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Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.
I havne't used the Asus RMA service yet (and probably never will), but I *have* read *alot* of horror stories about people getting the device back in worse shape than it was in when they sent it to them.
Plus, Asus makes you pay the shipping, which really blows - if there is a defect that I didn't cause, I should not have to pay to ship it to them to get it fixed.
I love the idea behind the Asus Transformer line of devices, but to be honest, Asus really kinda sucks overall (software QA, hardware QA, tech support and hardware support).
Their QA is simply un-acceptable - folks should *not* have to worry about exchanging a $500 device 5 or 6 times in order to find one that is just "acceptable".
I really can't wait until other vendors start making nice keyboard docks - when that happens, I think I will be saying goodbye to Asus for good. Unfortunately, right now there just isn't much real competition with a good keyboard dock, but they are slowly starting to crop up.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
pileot said:
Unfortunately my RMA experience was polar opposite to yours. 2 months without a tablet and NOTHING was fixed, it was returned with broken components exactly as i sent it. Very little communication, horrible customer support, we even got hung up on when we called about it. Overall -1 / 10 for customer service.
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Which repair facility did you send it to and when did you RMA? Reading that thread on the Prime forum it seemed that the facility in Texas that I sent mine to was absolutely clueless to start with. They did seem to improve after a few months after the release of the Prime lol. I think yours might have been one of the horror stories that made me not want to RMA!
Sent from my Nexus 7 using xda premium
I believe happily there is no shipping fee when you RMA in Europe.
Hopefully Lenovo will start with a kick with their tablet+dock bundles, but so far they have worse times between announcing and actually selling than ASUS.
RMA'd other items
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.
Thats OK said:
Sent a PC motherboard back to them a few months ago.
I got the same board back repaired after a month (they covered shipping.)
Sent a soundcard back to them last year and got a brand new card back after one week.
12 month limited warranty is not too bad on this tablet.
The registration process on the Asus member site kind of scared me.
Said my S\N was invalid...retyped it 10 or 11 times and it finally flew.
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Really strange how you guys struggle with RMA, why does the retailers not assist you guys aswell?
Degaron said:
Really strange how you guys struggle with RMA, why does the retailers not assist you guys as well?
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Amazon has been vewy vewy good to me (no sweat on the occasional return.)
So for all my no tax high dollar purchases I will usually run to them (that's if I am able to wait a day or two.)
The other 2 things came from Fry's (carry out) and after 14.999 days your a bit out of luck with them as a retailer.
Don't forget that depending on your credit card you have some protection.
Sent from my Galaxy Nexus using xda app-developers app
All I can say is that thier RMA experience sucks. I had to send mine in after I bricked it and they not only waited 4 weeks to finally contact me but I contacted them 6 times and finally got to talk to a supervisor and ripped his @$$ for the piss poor customer service. The day after my final call they finally contacted me with the repair cost of $279 to replace the motherboard and labor. We'll have to see how long it takes them to repair it and send it back. Needless to say I'm not buying ASUS products anymore.
I cannot vouch for Asus TF700 warranty, however I did purchase a UL30A from them a couple of year ago. During a flight the corner (hinge) cracked and I sent it in (I paid for outbound shipping). They replaced the plastic casing, but didn't actually replace the hinge and over the next 6 mos the piece came loose and disjointed. Now I have to be very careful when I open or close the lid and I usually keep it open just so I don't stress the joint. I wasn't thrilled with their job.
My TF700 (just started yesterday) has a weird screen click (very faint) when I tab sometimes depending on how hard I tap and where I hold it. If this problem worsens I will probably return it through my credit card (many credit cards extend the return period) and get a new one.
I broke my TF300 screen and the screen is cracked and unresponsive. I was wondering if there are any websites where I could mail my tablet in and get it repaired, or just take it into a store in NYC and get it repaired. I would use the ASUS service but they quoted me $250 and considering I bought the tablet for 300, its not worth it to me.
engsoccerfan said:
I broke my TF300 screen and the screen is cracked and unresponsive. I was wondering if there are any websites where I could mail my tablet in and get it repaired, or just take it into a store in NYC and get it repaired. I would use the ASUS service but they quoted me $250 and considering I bought the tablet for 300, its not worth it to me.
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You don't think you're up to the task? Scores of amateurs have resorted to self-help and passed the test with flying colors. Ain't that hard, just some patience.
Hello, so my situation is I just dropped my OPO two days ago and the screen is cracked and phone unusable (I am using my Galaxy SII skyrocket as a backup but it's pretty slow/can't handle much even even with Liquid smooth running on it). My OPO turns on and all but touch screen doesn't work. Anyways with the OnePlus Two supposedly coming out soon do you think I should wait and just buy that phone or should I pay to get my screen fixed or send it into insurance for a replacement and pay the $100 dollar deductible and they would send me a comparable replacement in this case she said the HTC One M8 and then I send them my phone after I receive the device from them. I don't know what the quality is of Asurion insurance replacement phones, I just assume that they were other peoples devices that were sent in and then "fixed up" by someone there. Also I looked here around town and the one place quoted me at $189 for the repair and that they don't stock the parts for the phone and so there a special order and it would take a few days for parts to arrive., I also checked at another place but they haven't responded back to me yet. So any ideas on what my best option is
1: Send it into Asurion pay $100 deductible and receive a One M8 or possbily Galaxy S5 if I ask for that one and they have one in stock (quality of there devices?)
2: pay a local repair shop to fix the screen (only quote as of this post was for $189) Edit I was also just quoted 135+Tax by another shop and again special order parts so it could take anywhere from a couple of days to a week or so for parts to arrive
3: Keep the device and just buy/wait for the OnePlus two and then sell this one for like 125-175 bucks on Swappa's Boneyard (Right now I see a 16GB model with cracked screen for sale at $150 on there and mines the 64 GB model but would need to figure out how to wipe the device 100% then if I do as the screen is unusable)
i have a transformer infinity tablet that over a year ago stopped functioning.. in fact, i purchased it originally and it lasted less than a year before it stopped booting past the BIOS, ASUS forced me to pay $100 for repairs because it was rooted, even though it was a HARDWARE failure as they said the onboard storage chip fried.. so they replaced it after i paid them only for it to happen again.. not wanting to spend another $100 for something that would probably just fail, yet again (never buying ASUS again now) its just been sitting in a box
now i notice i can buy working motherboards for $35.. my question is would there be any soldering involved, any hardware locking issues or could i purchase a replacement motherboard, replace the old with it and fix my tablet?
Yep it will as most of these things u see are not upgradable, the processor is not change able so there are no snap in slots. You'll have to solder...
Thank me if i helped ?
My phone "Stoned" after about 3 months of use. My phone has never been used for Gaming..Only official stuff. Found it dead one night and submitted to Delhi ASUS service centre TVS in Nehru place. For 2 months now, they kept saying spare parts have been ordered we can't refund. Now they are offering me a replacement. God help if this goes bad just after my warranty period expires. I am still paying EMI for the phone i no longer possess.. borrowed a smart-phone LG brand from a friend.. which is a **** phone but works. They called me today to take a replacement. Got them to write to ASUS for warranty extension of 2 months.. Fingers crossed. Lets see how long the replacement works for me. Anyone else who got a replacement? Please comment...