[Q] Screen turns off when starting an application after water contact - Nexus 5 Q&A, Help & Troubleshooting

Hi,
after my girlfriends nexus had some contact with water under an open tap (just for a second) it behavious very strange.
She turned it off right after the incident and we dried it for some days. Then we tried to turn it on again. There were no problems so far, but after we entered the PIN code and started an application, the screen turned off (with animation). I restarted the phone, same behaviour.
Ok, after that I tried a factory reset in the recovery. Still the same problem, so I flashed the factory image again. Nothing changed.
So my last try was to unlock the device and flash a custom rom (cyanogen). Now the setup works fine, but after I try to open the first application, the screen turns off again. Also flashing was never a problem.
Does anybody have an idea what else can i try?
Thanks in advance

kickedINtheHEAD said:
Hi,
after my girlfriends nexus had some contact with water under an open tap (just for a second) it behavious very strange.
She turned it off right after the incident and we dried it for some days. Then we tried to turn it on again. There were no problems so far, but after we entered the PIN code and started an application, the screen turned off (with animation). I restarted the phone, same behaviour.
Ok, after that I tried a factory reset in the recovery. Still the same problem, so I flashed the factory image again. Nothing changed.
So my last try was to unlock the device and flash a custom rom (cyanogen). Now the setup works fine, but after I try to open the first application, the screen turns off again. Also flashing was never a problem.
Does anybody have an idea what else can i try?
Thanks in advance
Click to expand...
Click to collapse
when u tried almost of software troubleshooting it should be hardware problem
so take it to service to check its hardware
:good:

kickedINtheHEAD said:
Hi,
after my girlfriends nexus had some contact with water under an open tap (just for a second) it behavious very strange.
She turned it off right after the incident and we dried it for some days. Then we tried to turn it on again. There were no problems so far, but after we entered the PIN code and started an application, the screen turned off (with animation). I restarted the phone, same behaviour.
Ok, after that I tried a factory reset in the recovery. Still the same problem, so I flashed the factory image again. Nothing changed.
So my last try was to unlock the device and flash a custom rom (cyanogen). Now the setup works fine, but after I try to open the first application, the screen turns off again. Also flashing was never a problem.
Does anybody have an idea what else can i try?
Thanks in advance
Click to expand...
Click to collapse
you must, immediately after water contact, dis-assemble the device and dry it with a cold hair dryer.

Related

[Q] Screen won't stay on for more than an Instant

ok, weird issue.
Yesterday I came back to my TF having left it inmy bag for the day, and it would not turn on at all.
I tried various things and then decided that the battery must be totally dead.
I left it to charge over night, and come the morning was able to watch it booting.
However once It finished boot it goes to black screen. Pressing the power button sometimes gives a flicker of backlight and then goes blank again. sometimes it even gives a glimpse of the screen.
Plugging in the power sometimes gives a longer blink of the booted ROM.
I have tried a cold boot, a full data wipe and I have used NV flash to fully reinstall the ROM (Prime 1.8)
After the full reinstall I go through the Google initial setup process without a problem, as soon as the rom boots I am back to the flicker of screen going off..
Does anyone have any ideas??
Still got the problem, does this sound like hardware to anyone else?
if the screen doesnt work during boot it is hardware problem. flash ur rom again or wipe it
chatch15117 said:
if the screen doesnt work during boot it is hardware problem. flash ur rom again or wipe it
Click to expand...
Click to collapse
Screen works fine during boot
Done both of your suggestions unfortunately, as I stated in my original posting.
I am going to try going back to Stock, and assuming its an app NOT restore any during the rebuild process.

Weirdest display issue

Hey guys,
I have a really strange display issue with my Galaxy R.
I'm on CM10.1 nightly and already tried different nightlies with factory reset and wipe data/cache.
If the phone is not used for a while (sometimes even after 30 minutes), meaning it is on and screen is off, the display won't turn on anymore.
So I press the power button and the capacitive buttons light up, but the screen stays completely black.
Today I noticed that I can even use the touch screen and I could hear all sounds, I even managed to open the dialer and start typing blindly and it would make the dial sounds.
But whatever I try, the screen won't turn on.
Also, it seems when I'm connected to a charger and/or connected to wifi, this problem doesn't seem to occur.
Then I have no choice but to remove the battery, but then often I can't even start the phone.
Sometimes it takes some minutes, sometimes a really long time until I can start it again.
Usually the battery isn't drained, this only happened once.
This occurs after I dropped the phone twice, so it might be related to that.
(Though before I've also dropped it and this never happened.)
Any ideas?
flash stock ics and see if problem persists.
once i flashed a custom rom and faced this issue, reverted to stock and now my device is running with zero issues.
Nikhil said:
flash stock ics and see if problem persists.
once i flashed a custom rom and faced this issue, reverted to stock and now my device is running with zero issues.
Click to expand...
Click to collapse
I tried to find the stock rom online, but all links seem to be down.
Do you know where I can get it?
wasabah said:
I tried to find the stock rom online, but all links seem to be down.
Do you know where I can get it?
Click to expand...
Click to collapse
You need to register and then download from here.
Thanks for that, I installed newest stock rom.
Could boot fine, set up the phone, put it to the side.
One hour later I checked it - same problem again.
Capacitive buttons flaring up, screen not.
Thanks for that, I installed newest stock rom.
Could boot fine, set up the phone, put it to the side.
One hour later I checked it - same problem again.
Capacitive buttons flaring up, screen not.
Then you should visit SSC. They can only repair your device.

Random screen crashes, freezes, glitches

Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Smith_S9 said:
Hello! I have a stock Android Lollipop 5.0.1 Nexus 5 and for the past week or so I have been experiencing a weird issue.
The device randomly crashes. By "crashes" I mean the screen goes black, but the backlight is still on (it's a lighted black). I can push the power button and it will turn completely black (locked) and if I push it once more it turns lighted black again.
To get the device back into usable state I have to keep the power button pressed until the phone resets. Sometimes I keep it pushed for a full minute and nothing happens, sometimes 10 seconds are enough. Sometimes it will go through the "Google" logo and then stay in the lighted black state until I finally manage to reboot it again. Sometimes it crashes again right after it boots up.
It's weird because a lot of the times it's ok throughout the day and then when I go out in the evening, I take it out of the pocket and I see it crashed. Sometimes it crashes while I actually use it.
Last night it started doing something else: instead of lighted black, the screen is filled with static noise. It doesn't move or anything, it's a still image. Today, when a crash like that occurred, the screen glitched first (random lines on the screen, some parts got moved, really weird). I will get some photos if it happens again.
The problem is that I can't identify what's causing it. There is no particular app or action that I do / use that triggers this. It also doesn't seem to be movement-based, as it sometimes happens while it's sitting still on a table.
I updated to 5.0.1 about a day before this started happening, but I'm still not sure if it's software or hardware-based.
I tried a factory reset and booting into safe mode, none of these helped. I will only consider flashing a custom ROM as a final resort, because I'm not sure if it voids the warranty.
PS: the device is still under warranty, but I'm away for the holidays and will be until the beginning of the next year. And I'd like to have a usable device, especially while I'll be on the road.
Click to expand...
Click to collapse
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
gee2012 said:
I have none of your issues, try booting the device in safe mode and see if the problems still occure. It must be a or multiple downloaded apps that are causing your issues. Or try a data factory reset and restore/download your apps one by one amd try to identify the culpritt.
Click to expand...
Click to collapse
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Smith_S9 said:
I said in the post that I tried both of those things. The crash occurred seconds after booting in safe mode and factory reset did not help either.
Click to expand...
Click to collapse
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Same issues with my Nexus 5
gee2012 said:
Flashing the 5.0.1 factory image in fastboot should fix your issues. Or try flashing system.img first, maybe thats enough.
Click to expand...
Click to collapse
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
reimer1 said:
I am experiencing SAME exactly issues in my N5 with 5.01 and 5.1 . EXACTLY... you are not alone
Seems a software problem (third party app ?) , started in 5.01 and now is in 5.1 , of course system and boot images where flashed with fastboot, so no solution using
Stock, Rooted, using Nova Launcher - Smartwatch 2 - Google Cardboard - Chromecast and many apps.
But started ..if memory helps .. after installing Cardboard 3D apps.
Click to expand...
Click to collapse
My phone had an issue with the screen. I went to the LG service and they replaced the screen entirely, so that's that.
again and again...
i'm in the same case... I don't have any clues or solutions, i'm just wainting like a dumb... I don't know what to do, i always have to make the thing with the power button and the lower sound button to make it show the boot screen, but it glitch after few seconds... PLS HALP

Blinking Logo phone not working.

Please help my phone is confused like it is blinking lg logo but not getting on. In charge it gets on but in few seconds it gets off.
I think you are in soft brick state for some reason.. Did you try to do anything prior to this situation?
How did that happened? Similar issue happened to me, heres my post from other thread:
My H955 suddenly rebooted and it keeps on bootloop. It turns on fully and after 10-30 seconds (the hotter it gets, the less time it stays booted up) reboots again. After I left it to cooldown, there was error that root is gone or smth like that, and I had to agree to EULA and terms&conditions but the phone rebooted again. Maybe some kind of update was pushed in or whatever. This is the first time for me to happen. I have not installed new apps or mods on my phone like in two weeks.
Btw, seems like this is soft reboot, because there is no sounds and it didn't asked for SIMs PIN. I guess it has something to do with xposed..
I have used this method http://www.hard-reset.mobi/lg-g-flex-2-hard-reset/#to do factory reset. It seems to work, however phone still reboots. @mnshkpr8 try this to do factory reset, maybe this will help you.
Later I will try this http://forum.xda-developers.com/g-flex2/help/to-unbrick-g-flex-2-ls996-t3286105
Hi. I have similar problem here.
My phone wont pass LG logo if without charging on, the phone keep booting.. And if i charging on the phone just works fine, but if i plug out the charger the phone just turn off and restart again. Mine still using stock rom. Any suggest ?
This happened to me today as i edited one system file so I could get any app on split screen, I used flashtool and flashed the same kdz in normal mode, It flashed and everything is normal again.
any solution to this?

Home button/fingerprint sensor stopped working

My U11 (64Gb Eu version) is completely stock, bootloader locked. Today the Home button stopped working-including the fingerprint sensor. It doesn't recognize any touch. After some restart-wich didn't solve the problem-I decided to make a factory reset. It didn't help and on top of that, the fingerprint menu has disappeared from Settings .
Did anybody experienced something like this?
If something that should be in the Settings section is missing after a Factory Reset & you didn't modify it, sounds like it's time to get a warranty replacement.
I had this once after getting the phone wet, dryed off imidiately but took about an hour for the fingerprint reader and button to work again. Maybe not as water resistant as they're advertising with?
joeyzbg said:
I had this once after getting the phone wet, dryed off imidiately but took about an hour for the fingerprint reader and button to work again. Maybe not as water resistant as they're advertising with?
Click to expand...
Click to collapse
It was never really wet... Started quite suddenly. It must be some hardver related issue. I bought it only two weeks ago, so I called the shop to arrange the warranty. Thank you guys for the responses.:good:
Happend to my 2 times
Just had to power phone off and on to make home pottom work again
that is weard
Having the problem now. I did not get the phone wet at all. I tried resetting it, no luck. Fingerprint option is in settings, but doesn't load, with the phone freezing for a bit, and then nothing.
And I'm experiencing the same issue. Please someone help. HTC customer service is the worst I ever experienced and I don't want to send the phone to them.
EDIT : PROBLEM SOLVED !
JUST BOOT INTO SAFE MODE AND IT WILL WORK ! After that you can reboot normally and it will continue to work.
Boot to safe mode : turn off your HTC u11, press power button to turn it on as you do usually, but when the white htc logo appears, press and hold volume down until the phone boots completely.
Didn't work for me
I think you have to reset your phone to factory settings. Backup your data and try it. Let it boot, then power off the phone and power it again to safe mode.
ibolito said:
I think you have to reset your phone to factory settings. Backup your data and try it. Let it boot, then power off the phone and power it again to safe mode.
Click to expand...
Click to collapse
Didn't work for me. Reset everything except internal storage and recovery. Didn't even get asked for fingerprint on setup...like the hardware disappeared. Woke up next day, rebooted, and it worked. PITA to not have a home button!
rowihel2012 said:
Happend to my 2 times
Just had to power phone off and on to make home pottom work again
that is weard
Click to expand...
Click to collapse
Same here.
Happened 1 time after a call.
After pin insert all works fine again. No restart needed
Dev check....now should sensor for for. It didn't last night.
I tried everything
Doesn't work
??????
Just wipe system cache and it works again.
http://droider.eu/2017/07/01/how-to-wipe-cache-partition-on-htc-u11/
I think it is broken
Or may be the last update I did it
Nothing happened
Still not working
---------- Post added at 07:01 AM ---------- Previous post was at 07:00 AM ----------
Please tell me if there is other issues
rambus47 said:
Just wipe system cache and it works again.
http://droider.eu/2017/07/01/how-to-wipe-cache-partition-on-htc-u11/
Click to expand...
Click to collapse
It happened to me again. Two nights in a row. I was walking in rain lastnight, and problem started several hours later. Seems to be issue on other devices as well: https://forums.oneplus.net/threads/...vailable-issue-started-out-of-nowhere.450914/
If we have TWRP, would we wipe or erase cache? I thought erase was more thorough?
I followed advice in above thread and let phone battery fully drain, and tried to power on again to make sure battery is dead. Then fully charge to 100%. Don't think that worked, it was late. This am, once again, after charging all night, I reboot and it works.
I'm on Leedroid, rooted with AOSP lock screen. I wonder if the "don't require PIN after boot" setting is causing problems? And this option is both in Lee Tweaks and System Security.... not sure I understand the difference. I'm also having to enter a PIN on a System prompt when I boot... not the normal lockscreen. Also, I have to enter a PIN when I start TWRP.... weird.
So is this hardware or software issue? Should we send it back? Is there a 30 day money back guarantee?
Hi,
I have the issue since last update I did recently is 1.24.400.8 . Did factory reset multiple times and fingerprint settings option has totally disappeared. Did get wet in water or anything. Please help. It's a new phone and did not expect this from HTC
Please suggest if any workaround or fixes. Thanks.
srikanthmk said:
Hi,
I have the issue since last update I did recently is 1.24.400.8 . Did factory reset multiple times and fingerprint settings option has totally disappeared. Did get wet in water or anything. Please help. It's a new phone and did not expect this from HTC
Please suggest if any workaround or fixes. Thanks.
Click to expand...
Click to collapse
Well the last two nights mine was fixed in the morning after full charge and reboot. When it worked this am, I deleted all fingerprints and reprogrammed. Has worked all day so far.....
(Edit) Stopped working after one day.
akenis said:
Well the last two nights mine was fixed in the morning after full charge and reboot. When it worked this am, I deleted all fingerprints and reprogrammed. Has worked all day so far.....
Click to expand...
Click to collapse
I dont know how it started but, since last update 1.27.400.8, the fngerprint aka home button is almost dead. How does full charge and reboot helps? Does booting in safe mode helps ?
can we downgrade HTC u11 to first firmware
Before updating
Can this make the sensor work again?
---------- Post added at 08:08 AM ---------- Previous post was at 08:04 AM ----------
Should I make factory reset from settings or in recovery mode?

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