Bad Proximity Sensor? - Nexus 5 Q&A, Help & Troubleshooting

Is anyone else having an issues when on a call to someone you take it away from your ear and look at your phone and the screen doesn't come back on. I have to hit the power button to make the screen wake up. I'm all stock (4.4.2) with unlocked bootloader. I m trying to see if this is a hardware problem where I need to RMA or software problem.

Mine works perfectly well. Are you sure you don't have anything that might be affecting the proximity sensor, like smudges or a screen protector?
Sent from my Nexus 5 using Tapatalk

No, I don't have any screen protector not any smudges. I saw similar issues on other phones and someone said to clear data and cache on the phone app so I don't know if that will work or not.

ProBird79 said:
Is anyone else having an issues when on a call to someone you take it away from your ear and look at your phone and the screen doesn't come back on. I have to hit the power button to make the screen wake up. I'm all stock (4.4.2) with unlocked bootloader. I m trying to see if this is a hardware problem where I need to RMA or software problem.
Click to expand...
Click to collapse
What time out do you have your screen set to? Sounds like it's simply locking after the designated time.
I've noticed the screen turning on and off occasionally when talking. Almost like the sensor isn't sure if I'm holding it to my head or not but then I do hold it away from my face.

I have the same issue...
I can't hang a call because the screen simply don't turn on when I remove my phone from the ear.
In add at this issue, seems like the proximity sensor turn off the backlight screen only.
When I finish a call, I found the clock screen opened, in my case the settings screen of advanced clock widget...
It's really annoying...
Sent from my Nexus 5 using XDA Premium 4 mobile app

Do you guys have a screen protector applied by any chance? Everyone had this issue with the nexus 4 because the sensor is really sensitive and picks the protector up, not letting it turn the screen on. Try removing a section of the protector where the sensor sits, this will fix your issue.

Surprisingly, I don't have this problem
Team Nexus 5 sucks. Underpowered battery for a 5inch 1080p screen that is non-removable. Weak generic antenna that drops signal. Worst speaker of any device on the market. Cheap plastic build.

dalton8 said:
Do you guys have a screen protector applied by any chance? Everyone had this issue with the nexus 4 because the sensor is really sensitive and picks the protector up, not letting it turn the screen on. Try removing a section of the protector where the sensor sits, this will fix your issue.
Click to expand...
Click to collapse
My phone is naked... No screen protector, no cover...
Sent from my Nexus 5 using XDA Premium 4 mobile app

bblzd said:
What time out do you have your screen set to? Sounds like it's simply locking after the designated time.
I've noticed the screen turning on and off occasionally when talking. Almost like the sensor isn't sure if I'm holding it to my head or not but then I do hold it away from my face.
Click to expand...
Click to collapse
I have it on 15 seconds. Shouldn't that feature be bypassed when a call is in progress so that the proximity sensor is usable. This is the first phone that I've had that has done this to me. On all others the proximity sensor stays live even after the predetermined sleep time.

After 15 seconds you're screen is simply turning off as you have set. Mine does so after 1 minute, which is my screen time out setting.
Sent from my Nexus 5 using Tapatalk

I have 30 minutes of inactivity...
The proximity sensor is broken...
Sent from my Nexus 5 using XDA Premium 4 mobile app

bblzd said:
After 15 seconds you're screen is simply turning off as you have set. Mine does so after 1 minute, which is my screen time out setting.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
During a call shouldn't the screen timeout be bypassed then go back to the default setting once the call has ended? That makes much more sense to me.

ProBird79 said:
During a call shouldn't the screen timeout be bypassed then go back to the default setting once the call has ended? That makes much more sense to me.
Click to expand...
Click to collapse
This seems to be the built in functionality of the phone and not a bug. I can't really say if one way is better then the other but I just turn the screen off during calls now.

This is the bug...
really annoying

same problem
ProBird79 said:
Is anyone else having an issues when on a call to someone you take it away from your ear and look at your phone and the screen doesn't come back on. I have to hit the power button to make the screen wake up. I'm all stock (4.4.2) with unlocked bootloader. I m trying to see if this is a hardware problem where I need to RMA or software problem.
Click to expand...
Click to collapse
Same problem here do any one have solution for this..

Related

[Q] Face Hangups....

Is anyone having issues with the Tbolt hanging up by shifting the phone around during a call? This is getting frustrating as its happening a lot. I'm using BAMF 1.6.3.
Any suggestions would be appreciated!
Eric
Yes...methinks it has something to do with the proximity sensor?
Under sound settings, try unchecking "flip for speaker". It may be too sensative.
Sent from my TB using XDA Premium App
zander06 said:
Yes...methinks it has something to do with the proximity sensor?
Click to expand...
Click to collapse
My proximity sensor is horrible.
so no solutions?
pnd4pnd said:
so no solutions?
Click to expand...
Click to collapse
None that I know of yet. It is the proximity sensor, as my bolt is also plagued by this issue. Hopefully someone will take the time to adjust the sensitivity of it in a ROM so that it doesn't wake up the phone so easily while on a call.
I have that same issue. I got in the habit of hitting the home button before I put the phone up to my face. By the time I end the call, my browser or something is opened, but at least I don't hang up on the person I'm talking to.
Another solution: after the call comes in and you answer, just hit the power button. The screen will turn off (and won't turn back on until you hit the power button again).
I saw another thread about this. Someone said that lint gets into the speaker grill and messes with the sensor. Just lightly blow onto the grill to get the lint out of the way. I had issues with the screen not turning off when I put the phone to my face. This solved my issue... for now.

SAGA LBC Mod 0.5.4 - screen locked during phone calls

Hi,
I have been using SAGA LBC MOD v0.5.4 for a few days. Beside a problem with WPA Enterprise WiFi connection (reported in a separate post), I observe another annoying issue. When I am in a phone call (no matter if I called or received one), I am not able to get back from "screen off" until the call is finished. This means that I have no chance to stop an accidental phone call, once the screen is locked. This is really annoying.
Can anyone confirm such a behavior and found a remedy for it?
Thanks,
/Adam
ediap said:
Hi,
I have been using SAGA LBC MOD v0.5.4 for a few days. Beside a problem with WPA Enterprise WiFi connection (reported in a separate post), I observe another annoying issue. When I am in a phone call (no matter if I called or received one), I am not able to get back from "screen off" until the call is finished. This means that I have no chance to stop an accidental phone call, once the screen is locked. This is really annoying.
Can anyone confirm such a behavior and found a remedy for it?
Thanks,
/Adam
Click to expand...
Click to collapse
when in call on this ROM I don't believe that the screen is locked, I believe what happens is that in an attempt to save battery the proximity sensor detects when it thinks you are holding the phone to your head and blacks out the screen, at least that what happens on mine, when I move the phone away from my head the screen lights.
Do you have a screen protector? if you do then it probably covers the sensor, which is to the left of the led at the top of screen, you can try cutting a small hole in the protector
Swyped from HTC Desire S using XDA Premium
Yes, I have screen protector and it seems it covers the proximity sensor. I will give it a try. Thanks!
This is normal behavior in this mod..
What do you mean by "normal behavior in this mod"?
The fact that if you move the phone away from head, the screen is still black (off) and cannot be restored even by clicking the power button? To me, this seems to be a bug, unless it is caused by a screen protector covering the sensor.
ediap said:
What do you mean by "normal behavior in this mod"?
The fact that if you move the phone away from head, the screen is still black (off) and cannot be restored even by clicking the power button? To me, this seems to be a bug, unless it is caused by a screen protector covering the sensor.
Click to expand...
Click to collapse
This is not behaviour and I've been on that mod since it's first version to it's most recent
On my device, without a screen protector it takes a second or so for the screen to light once the phone is removed from head but out always does
Swyped from HTC Desire S using XDA Premium

Nexus 5 randomly turns on

I haven't been able to find this problem documented anywhere so I thought I'd ask.
It seems that my Nexus 5 has suddenly began turning on when being held at a certain angle. I believe that the proximity sensor has something to do with it. It started to happen after I was on the phone for a couple of hours. I've tried restarting, and switching from Art to Dalvik.
Is anyone else familiar with this problem or a solution? It's driving me nuts!
Thanks
onewaylife4all said:
I haven't been able to find this problem documented anywhere so I thought I'd ask.
It seems that my Nexus 5 has suddenly began turning on when being held at a certain angle. I believe that the proximity sensor has something to do with it. It started to happen after I was on the phone for a couple of hours. I've tried restarting, and switching from Art to Dalvik.
Is anyone else familiar with this problem or a solution? It's driving me nuts!
Thanks
Click to expand...
Click to collapse
Are you using a case? it might be pressing the power button.
I have using a case, but there is an oversized cutout around the power button. I am almost certain that this is related to a bug with the proximity sensor.
Mine, when using stock kernel would sometimes turn on by itself after pulling it from my shirt pocket..
Hasn't happened since I stopped using stock kernel.
Doesn't seem too common another poster, think whozilla saw this behavior as well.
No biggie.just odd.
WR
Sent from my Nexus 5
onewaylife4all said:
I have using a case, but there is an oversized cutout around the power button. I am almost certain that this is related to a bug with the proximity sensor.
Click to expand...
Click to collapse
does it turn ON after you power the phone OFF
or you mean that it wakes up from sleep state randomly?
GUGUITOMTG4 said:
does it turn ON after you power the phone OFF
or you mean that it wakes up from sleep state randomly?
Click to expand...
Click to collapse
No, it won't turn on if the phone if OFF. I'm referring to it "waking up". It will wake up simply by holding the phone at a certain angle and distance away from the body.
onewaylife4all said:
No, it won't turn on if the phone if OFF. I'm referring to it "waking up". It will wake up simply by holding the phone at a certain angle and distance away from the body.
Click to expand...
Click to collapse
Are you using a custom Rom/kernel? if so, try installing a new Rom
If that happens to be a hardware problem, It could be more related to the power button than the P.sensor
Most common issues related to the sensor is that screen stays off. Eventually, a screen protector can produce that, but not in your case.
The proximity sensor won't notice the angle you tilt the phone at (compass sensor does). It needs to detect something in front of it closer than +-1 inch to act up and should
turn off the screen when in a phone call. There's no much reason to turn on screen because it is not its function and much less if not phone call is happening.
Maybe the USB port is dirty and thinks you plugged a charger
or power ribbon/connector is loose inside, if any.

Ghost presses when turning screen on (erratic)

Hello,
My Nexus 5 has been driving me insane since I got it (bought it used). When the screen turns back on, I get ghost presses anywhere on the screen. This happens sporadically.
I was able to pinpoint the problem by disabling the screen lock and running "multitouch Test". When turning the screen back on sometimes you can clearly see 5-10 ghost presses. The phone does not have a case, and there does not seem to be any pressure on the screen (else I would still see the press after turning it on).
This happens on AOSP or CAF based roms.
Am I the only one with this issue??
Is there a way to lock touchscreen input for 500/1000ms after waking up the screen (this would be a great workaround)?
Thanks
Is your phone charging when you notice this?
PsychDrummer said:
Is your phone charging when you notice this?
Click to expand...
Click to collapse
I tested this without charging.
I see. It happens sometimes when it's charging. I feel like it might also happen if your phone gets too hot.
Phillis said:
Hello,
My Nexus 5 has been driving me insane since I got it (bought it used). When the screen turns back on, I get ghost presses anywhere on the screen. This happens sporadically.
I was able to pinpoint the problem by disabling the screen lock and running "multitouch Test". When turning the screen back on sometimes you can clearly see 5-10 ghost presses. The phone does not have a case, and there does not seem to be any pressure on the screen (else I would still see the press after turning it on).
This happens on AOSP or CAF based roms.
Am I the only one with this issue??
Is there a way to lock touchscreen input for 500/1000ms after waking up the screen (this would be a great workaround)?
Thanks
Click to expand...
Click to collapse
Sounds like somebody sold you a lemon. I hope they transferred their warranty over to you.
My Nexus 5 is showing the same behaviour but only when I enable DT2W via any kernel. Can you confirm?
Sounds like water damage. Owned!

Anyone else having this problem?

When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor.
Click to expand...
Click to collapse
No, mine isn't doing that. You might have a dud.
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
Click to expand...
Click to collapse
I've had that happen on my Pixel 2 XL. Only once or twice and restart fixed it every time.
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
fury683 said:
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
Click to expand...
Click to collapse
I had a case with a built-in screen protector on it and I thought that might be what was causing it but after taking it off it still did it. Weird thing though once I put it on the wireless charger it stop doing it. Hasn’t done it all day even with case on. Weird. Still thinking about taking it back to Best Buy and swapping it out.
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
tonic1080 said:
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
Click to expand...
Click to collapse
Had this very issue with my pixel XL and blowing on the top speaker grille of dust with compressed air solved it.
But if this is out of the box that sucks. It should not be like that. My pixel was approaching two years when that happened.

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