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Hi,
I'm not sure if there already is a thread about this problem, so sorry if there is
When I grabbed my Nexus 5 out my pocket, the screen didn´t work. It only shows pixels. I´ve tried to reset it to factory settings using a hard reset but that doesn´t work. It still only shows the pixels. I can´t send it back to LG for repair because I´ve changed the kernel and I can´t get a connection with my pc. Does anybody have any idea how to fix it?
Thanks in advance!
What do you mean by "can only see pixels" ?? Blurry lines?? Distortion?? If so, there's a possibility that the flex cable might have gone bad.. In any case, you need to send it in for repairs.
vin4yak said:
What do you mean by "can only see pixels" ?? Blurry lines?? Distortion?? If so, there's a possibility that the flex cable might have gone bad.. In any case, you need to send it in for repairs.
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Click to collapse
Yes I can only see blurry lines in different colours. But is it possible to repair it by replacing the screen + touch module?
Kleunius said:
Yes I can only see blurry lines in different colours. But is it possible to repair it by replacing the screen + touch module?
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Click to collapse
May be, May be not. No one can know the extent of the damage without opening up the device.
You need professional help. So, it's either Google (if you've bought from play) or LG. There's nothing you can do here as the screen is completely useless. Just send it in and hope for the best.
If you want to backup your data, you could boot up the phone (if you can) and use adb to backup if you've enabled usb debugging. But that's about it..
Good luck!
vin4yak said:
May be, May be not. No one can know the extent of the damage without opening up the device.
You need professional help. So, it's either Google (if you've bought from play) or LG. There's nothing you can do here as the screen is completely useless. Just send it in and hope for the best.
If you want to backup your data, you could boot up the phone (if you can) and use adb to backup if you've enabled usb debugging. But that's about it..
Good luck!
Click to expand...
Click to collapse
Thanks for the info vin4yak!
Kleunius said:
Thanks for the info vin4yak!
Click to expand...
Click to collapse
Sure.. Np.
Let us know how it goes!
Nexus 5 showing only pixels
Hi
Even I am facing the same issue. My nexus 5 is only 4 months old and from the past few days, display is not working consistently. It only shows pixels all over the screen and there is no image at all. Also, there is no physical damage to the phone at all. Although It just fell once recently on its back from a chairs height but it already had a strong spigen slim armor case that provides pretty good protection so i dont think that fall could have caused any internal damage.
A few days after this and after i upgraded to 5.1, I first started to see the screen hanging and then suddenly when i tried to restart, it started showing pixels all over the screen. A few times when i press power button multiple times, then sometimes (say 1 out of 20 times or even less) ,home screen appears but even then it does not work. I am very frustrated with the problem and not sure what could be the issue. Could you please let me know what could be the problem. I have shown it to some repair shops but it looks like they are just looking to grab money and they simply tell me that they can replace display.
So i thought its better to post it here in xda to get feedback on this. Please can you let me know what could be problem, is it hardware or software issue and how it could be resolved. Please help me urgently as I am not able to use the phone.
Thanks.
Hey guys I've had my N5 for almost a year now but it seems to have gone kaput on me recently...
On Monday I was on a skype call, (just audio) when my phone suddenly restarted, I didn't pay much mind to it as that happened before and it would usually just cut back on, but this time, it restarted, and restarted and just didn't stop. That lead me to think its the power button being stuck so i checked it out and made sure its not being depressed and well yeah it wasn't. And soon after that the phones screen was sometimes on during the reboots and sometimes off. I knew it was rebooting because the N5 vibrates a bit when Google pops up on the loading screen in a certain way, but yeah now the screen doesn't light up at all, there's still vibrations and sounds like when I call or when I say Okay Google a few times, the LED will even light up during a call. I know the phone is "on and working" in the background but the screen doesn't light up and as such I can't touch it, any ideas and or advice friends?
bump de bump?
Possibly your backlight burnt out? Water damage?
if you are running cyanogenmod, you could be experiencing sod "sleep of death". thats when you know the phone is on and working, but the screen doesnt turn on. ive been reading lots of complaints about cm and the sod.
TheROMGuy said:
Possibly your backlight burnt out? Water damage?
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Click to collapse
As the phone kept rebooting it went from seeing everything, to seeing nothing but the back light to dark, so maybe? It was just by me on my desk too so I was doubtful about the water damage but I put it in the sealed rice bag for about 24 hours just in case but still no luck.
I actually am running cyanogenmod and whenever I do have a problem I always feel that its related to CM as the phone doesn't have any physical damage...maybe I should look into that, any other ideas friends?
P.S I am using the ElementalX Kernel and UNFORTUNATELY I turned on the FAST CHARGE USB option and that makes the phone play funny with the computer, if you guys have any advice as to how I could turn off that option please do let me know
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
dynamo147 said:
http://forum.xda-developers.com/goo...l-06-03-14-one-click-factory-restore-t2513937
I used this tool to try and remove anything that could be bothering my phone, software wise, and I'm not sure if it wiped away Kernels and Roms but thought you guys should know, my computer now recognizes the phone and I can see folders and such, which are now empty.
Click to expand...
Click to collapse
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
simms22 said:
all it does is completely wipe your phone and install an older android version. flashing the factory img will do the same, except youll get the newest android version. don't use these tools, doing things the right way will be more beneficial to you. anyways, since cm is having issues, try a different rom, or just go stock.
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Click to collapse
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
dynamo147 said:
Thats my problem though my screen is still untouchable or see able and it makes it hard to flash stuff since I can't properly use TWRP, and having the fast charge hack on my computer doesnt really sense im in USB Debug but I guesssss its off now though, but still no screen loving
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Click to collapse
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
simms22 said:
if still no screen, its probably physically damaged(hit or factory damage). is an exchange possible?
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Click to collapse
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
dynamo147 said:
Well i got mine through the Play Store and I did think about an RMA, I know there was that free screen replacement thing going on but the customer rep sounded like he had no idea what I was talking about. and I'm thinking its a flex cable issue as my phone hasn't incurred any damage from drops or bumps or anything since i make it a point to be stationary while using phone, but....where the sim card tray is, that "bridge" or thin piece on the bottom side toward the phone has split as a result of my bad sim card ejecting, but that was when i first obtained the phone, also there is another split, inside the phone there is a canopy above the charging port that is split but i still know that occurred long before this, and its not even an electrical piece along with the sim card bridge thing.
BUTTT yeah im afraid if I RMA they will use that as an excuse to charge me $400, even though I know it's not playing any sort of factor in my screen acting up....Is there a policy on that?
Click to expand...
Click to collapse
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
simms22 said:
ive rma'ed before, google is really good about it. i sent my nexus 7 back with a custom recovery, rom, kernel.. and the thing going on with google and exchanging the n5 once without question, isnt about the screen, its for anything.
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Click to collapse
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
dynamo147 said:
I suppose I might as well shoot for it? Is there a way to decline paying for the device if they decide that I should pay?
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Click to collapse
send back the rma? honestly, i dont know. i dont know anyone thats ever had to pay. unless its obvious that you did something, youll be fine.
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
I will chat it up with one of the customer service peeps and see what they think then, and maybe even hopefully one will know about the replace anything deal
anactoraaron said:
So when you hold down the power button and the vol - for about 15 seconds the bootloader screen doesn't show up? If so, yeah try to RMA.
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Click to collapse
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
dynamo147 said:
and yup Ik its in bootloader mode though because the computer beeps and tries installing drivers and what not and also because it does that single vibrate, but yeah the screen is still dark so I can't see my selections, I believe I can still actually make a selection though, just unable to see them
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Click to collapse
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
anactoraaron said:
Check to make sure you have the newest drivers (there's a sticky in the general section with all the useful info). If you bought it from the play store see if you can get an RMA - Google seems to have a good rep with this. It wouldn't hurt to flash a factory image to erase everything either before sending it off (privacy and whatnot). If you have the newest TWRP (2.8.0.1) if you boot into recovery and you should be able to access the internal storage without having to select anything (in case there's anything there not backed up). Boot to recovery is volume down twice and power I think.
Click to expand...
Click to collapse
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
dynamo147 said:
Well now that I used that tool I'm not sure if my recovery is still TWRP or if it's stock, it flashed a stock factory image I'm told, but that doesn't remove the Kernel and Recovery too does it? I wanna get it as stock as possible before I sent it out. At this point I believe it has a factory image but I can't say for sure about anything else
Click to expand...
Click to collapse
See here http://forum.xda-developers.com/showthread.php?t=2513701.
Hi, the other day while I was using my OPO as a GPS unit in the car, it seemed to freeze and restart, but it didn't boot. I thought it was just an empty battery problem. But since then, I haven't been able to use my phone again.
Apparently, it boots correctly, but I can't see anything on the screen. I say it boots correctly because I can hear the notifications, the led blinks, and I can even feel the feedback if I touch the capacitive buttons. Also I was able to backup my data through adb. But the screen is completely black. The only moment where it shows something is at the moment of booting, where the cyanogen logo should be, but it's completely scrambled (see attachment)...
I tried going back to stock (with the help of Bacon Root Toolkit) with no luck.
Has anyone faced the same problem? Do you think it might be a software problem? Otherwise, do you think it's a screen problem that I can fix changing the screen? Or it might be a problem with the GPU and changing the screen will not accomplish anything?
Thanks in advance for your help.
Cheers,
Capelare.
PS: Well, apparently I can't post the image since I just registered. It's here anyway: i_imgur_com/V9oH2el.jpg Just change the _ for dots, please. I'm sorry for the inconvenience.
bump
Nobody knows what might be the problem?
Reflashing didn't help anything? Even with wiping all data?
Then i think its an hardware- based problem.
Capelare said:
Hi, the other day while I was using my OPO as a GPS unit in the car, it seemed to freeze and restart, but it didn't boot. I thought it was just an empty battery problem. But since then, I haven't been able to use my phone again.
Apparently, it boots correctly, but I can't see anything on the screen. I say it boots correctly because I can hear the notifications, the led blinks, and I can even feel the feedback if I touch the capacitive buttons. Also I was able to backup my data through adb. But the screen is completely black. The only moment where it shows something is at the moment of booting, where the cyanogen logo should be, but it's completely scrambled (see attachment)...
I tried going back to stock (with the help of Bacon Root Toolkit) with no luck.
Has anyone faced the same problem? Do you think it might be a software problem? Otherwise, do you think it's a screen problem that I can fix changing the screen? Or it might be a problem with the GPU and changing the screen will not accomplish anything?
Thanks in advance for your help.
Cheers,
Capelare.
PS: Well, apparently I can't post the image since I just registered. It's here anyway: i_imgur_com/V9oH2el.jpg Just change the _ for dots, please. I'm sorry for the inconvenience.
Click to expand...
Click to collapse
Try booting into fastboot (volume up and power when off) you will hear a vibration and fastboot mode should come up, if this doesn't happen, it's pretty much a dead giveaway that the hardware is broken
matze222 said:
Reflashing didn't help anything? Even with wiping all data?
Then i think its an hardware- based problem.
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Click to collapse
noahvt said:
Try booting into fastboot (volume up and power when off) you will hear a vibration and fastboot mode should come up, if this doesn't happen, it's pretty much a dead giveaway that the hardware is broken
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Click to collapse
Thank you! Nothing happens with any of those methods. So yeah, I also suspected that it's a hardware problem... But do you know if I can figure out if it's the screen or the graphics system (I don't know how to call it other than graphic card... and it's not a card lol) before purchasing a screen replacement... Any ideas?
Thanks again,
Capelare.
Capelare said:
Thank you! Nothing happens with any of those methods. So yeah, I also suspected that it's a hardware problem... But do you know if I can figure out if it's the screen or the graphics system (I don't know how to call it other than graphic card... and it's not a card lol) before purchasing a screen replacement... Any ideas?
Thanks again,
Capelare.
Click to expand...
Click to collapse
I find it hard to believe that the gpu is broken, the cpu, gpu and more are all on a single chip and I don't think one part can just fail without the others failing too... but you never know, if you can still send it to oneplus for warranty do it, it saves you a lot of time. If you can't there are a few things you can do:
1. If you had usb debugging enabled and authorized to your pc, you can try to use some screen mirroring software on your pc that works via usb.
2. Contact a repair shop that will allow you to test a new or used display with your current phone.
3. Try connecting your one to a tv by using a micro usb to hdmi cable (DON'T KNOW IF THE ONE SUPPORTS THIS!!).
Good luck!
noahvt said:
I find it hard to believe that the gpu is broken, the cpu, gpu and more are all on a single chip and I don't think one part can just fail without the others failing too... but you never know, if you can still send it to oneplus for warranty do it, it saves you a lot of time. If you can't there are a few things you can do:
1. If you had usb debugging enabled and authorized to your pc, you can try to use some screen mirroring software on your pc that works via usb.
2. Contact a repair shop that will allow you to test a new or used display with your current phone.
3. Try connecting your one to a tv by using a micro usb to hdmi cable (DON'T KNOW IF THE ONE SUPPORTS THIS!!).
Good luck!
Click to expand...
Click to collapse
Thanks, I can't send it to oneplus because this screen is already a replacement and I changed it myself. I will try asking for another display
I didn't know the gpu and the cpu were on the same chip, but I also think it's not likely that one would fail and not the other.
Cheers,
Capelare.
Hi,
My phone was working well, I had no issues of any kind. Today, I just pick it up and the screens turns on but it's all black, but I can tell the phone was actually on because the LED was blinking, showing I had unseen notifications.
I can't access bootloader mode nor recovery mode either, since the same thing happened. I tried restoring a factory image via Fastboot, but it also didn't work.
Should I take the phone to a service or is there any solution for this?
Thanks in advance.
Hi, i was searching for a solution for the same problem and i found your post. did you have found a solution perhaps? it seems to be a software related problem for me... i still trying to figure out what the problem is.
Was the phone ever dropped or knocked about? Possible loose internal connection?
audit13 said:
Was the phone ever dropped or knocked about? Possible loose internal connection?
Click to expand...
Click to collapse
You were right! it seems that when i push the back cover in the point where internally the mic flex cable is attached i can replicate the problem. i ordered a spare part...will see if the replacement of this cable will fix the problem. btw definetely not a software problem.
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
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Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
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Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
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Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
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Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
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Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
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Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.