WiFi weirdness - Moto G Q&A, Help & Troubleshooting

I got my Moto G yesterday (8 GB english retail version) and I tried to connect to my corporate WLAN which has PEAP authentication. I got the following screen which missing both textboxes for anonymous identity and password, and there are also a lot of missiong options I have on other Android phones. What could be the problem? It would be really weird if the phone didn't support PEAP authentication.

There was already another thread about this...apparently Moto is working on a fix, and in the meantime somebody figured out a workaround. Details here: http://forum.xda-developers.com/showthread.php?t=2548399
-- Nathan

Thanks, I was looking for PEAP only. Glad to know that this is a known issue.

Related

Cannot connect to 802.1x PEAP MSCHAPv2 network

I cannot connect my AT&T Fuze to my work wireless network. This network requires the following settings:
Network Authentication: Open
Data Encryption: WEP (key is automatically provided)
Authentication: 802.1x Protected EAP (PEAP)
Inner Authentication: Secured password (EAP-MSCHAP v2)
Problem #1 - When I add the wireless network to the Wi-Fi settings, I select EAP type as "PEAP." I try to press the <Properties> button to set the inner authentication to MSCHAPv2, but receive an error message "Cannot log on to the network. This network requires a personal certificate to positively identify you." However this network does not require personal certificates.
Problem #2 - So I ignore that and press <Finish>. I am prompted for my credentials (username/password/domain). I enter them and press <OK>. No good. I am then repeatedly prompted for my credentials. [UPDATE: I just tried it for the 53rd time and just this once I was able to magically connect.]
I have read through many posts of similar complaints. I disabled server certification validatin by adding the ValidateServerCert value to the HKLM\Comm\EAP\Extension\25 key even though I have successfully installed the appropriate root certificate on the device. I also added the ValidateServerCert value to the \26 key just in case. I also set the wireless power mode to Best Performance.
What makes this particularly annoying is that I configured a coworkers iPhone to connect to the network. It was a giant pain because I had to install some sort of enterprise configuration software on a server and email her a mobile configuration profile from this application. Well the joke is on me because my WM6.1 phone cannot even connect.
Advice on what to do next? Thanks for your assistance.
I have the exact same problem... anybody found some sort of solution?
In case you still have the problem:
http://www.securew2.org/
Their program helped me overcome my issues with peap. Hope it works for you too
(taken from http://forum.xda-developers.com/showthread.php?t=284534&page=2 )
Thanks! Just how i tried - and too workng!
In case you still have the problem:
http://www.securew2.org/
Their program helped me overcome my issues with peap. Hope it works for you too
Click to expand...
Click to collapse
I am the OP. I was looking at SecureW2 as a last resort, as I am generally opposed to installing 3rd party applications to perform what should be core OS functions. Too many potential issues down the road. Fortunately I overcame my problem #2 stated above. On a separate post, somebody captured network traffic and determined that credential request/response was getting out of sync b/c the access point was not allowing enough time to respond. So after entering credentials and checking the "Save" box, I just banged away on the <OK> button as fast as possible. Eventually I connected. At this point the credentials are cached so I immediately connect from then on. I have tried this on two different HTC Fuze devices to my company's 802.1x PEAP MSCHAPv2 wireless network and it works great.
I also verified that since I installed the proper root certificate on my Fuze, I do not need to disable certificate validation by changing the ValidateServerCert registry value.
So the Windows Mobile 6.1 networking has two problems that will hopefully be fixed in a future update to make this easier for everyone.
So all you do is hit the OK button as fast as possible?
just making short login ans password
So all you do is hit the OK button as fast as possible?
Click to expand...
Click to collapse
Yes if you are experiencing problem #2 in the original post, repeated login prompts even though you know the credentials are correct.
just making short login ans password
Click to expand...
Click to collapse
The length of the username and password do not matter. And most credentials used with corporate networks are subject to complexity rules so cannot be arbitrarily short.
I found another solution, well the It guys from my Uni did.
Apparently you just have to increase the Wifi power setting to max. Otherweise the phone cannot process the peap crypto processes as it is limited by power saving mode.
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/101f89b3-87fc-4cef-ac92-ece1aca9c12f/
i have the same problem. i dont understand how you overcame it
as0r: Changing the wifi power setting did not resolve problem #2 described in my original post, repeated login prompts.
jvar11889: How far did you make it, are you experiencing at problem #2 described in my original post, repeated login prompts? Is your required wifi configuration the same (802.1x PEAP MSCHAPv2)? I have succeeded on two different Fuzes, multiple times.
as0r said:
I have the exact same problem... anybody found some sort of solution?
In case you still have the problem:
http://www.securew2.org/
Their program helped me overcome my issues with peap. Hope it works for you too
(taken from http://forum.xda-developers.com/showthread.php?t=284534&page=2 )
Click to expand...
Click to collapse
I used this solution and worked for me!
Tried all the other tips mentioned, like for example the "power trick", without any luck!
However i have just flashed my TP from stock norwegian ROM to ROMeOS, dont know if this had any influence, but sercurew2 did the trick!
Its not really a 3rd party software, more like and integration into windows mobile!
Follow the instalations and setup guide from the site!
And Thanks for posting this, i have tried to get it working for more than 2 weeks now
Its not really a 3rd party software, more like and integration into windows mobile!
Click to expand...
Click to collapse
I disagree because the release notes clearly list the DLL's installed on your device. There is nothing inherently wrong with 3rd party software; I just like to reduce complexity by only installing additional software when I can't get what I want using the buillt-in features. If this was the only way I could connect to my 802.1x network, I would certainly install it.
I'm glad you are up and running. I have a hard time believing Microsoft is not aware of these problems. If they are serious about WM competing with iPhone and Android, Microsoft needs to jump on top of problems like this.
rlsmith999 said:
I disagree because the release notes clearly list the DLL's installed on your device. There is nothing inherently wrong with 3rd party software; I just like to reduce complexity by only installing additional software when I can't get what I want using the buillt-in features. If this was the only way I could connect to my 802.1x network, I would certainly install it.
I'm glad you are up and running. I have a hard time believing Microsoft is not aware of these problems. If they are serious about WM competing with iPhone and Android, Microsoft needs to jump on top of problems like this.
Click to expand...
Click to collapse
I agree with you! MS should do something about this! However, i talked to the EU HTC Support team, and they said a new ROM / Fimrware is due to be released end of February! Maybe there will be some kind of fix to this problem? Have heard that the HTC TP have some kind of problems installing certificates or something like that (havent read this myself, just heared it from someone working in a Cell Phone shop).
Hope you'll post here if you find a better solution!
Good luck!
zemlol said:
I used this solution and worked for me!
Tried all the other tips mentioned, like for example the "power trick", without any luck!
However i have just flashed my TP from stock norwegian ROM to ROMeOS, dont know if this had any influence, but sercurew2 did the trick!
Its not really a 3rd party software, more like and integration into windows mobile!
Follow the instalations and setup guide from the site!
And Thanks for posting this, i have tried to get it working for more than 2 weeks now
Click to expand...
Click to collapse
I am glad it helped you, but it stopped working for me a couple of days ago. Would you mind posting your config?
Cheers
Try and go into the securew2 settings tab !
And check for "prompt for username and password" ?
It switches on and off sometimes!
What config info you want?
hi boys...
i have the same problem... I cant connect to wifi of my university because his used a protocol that not compatible of andoid...
this is the guide of my University for linux sistem...
Sicurezza wireless: WPA e WPA2 Enterprise
Autenticazione: EAP Protetto (PEAP)
Identita anonima : anonymous
Certificato della CA: (Nessuno)
Versione PEAP: Versione 0
Autenticazione interna: MSCHAPv2
utente : il proprio indirizzo di mail studenti (esempio [email protected])
Password: ( la password del servizio wifi inserita in fase di attivazione)
now the problem is that my liquid ask me only password, and only for this not possible to connect.
anyway help me...
Same here
i have the same issue as well. i have tried all kinds of solutions. adding the reg key, securw2, advanced config tool and many more but nothing has worked. i even flashed a new 6.5 rom and that didnt work either. my fellow techs have i-phones and they find this pretty funny so i would love to get it to work. I like htc and dont really want to go to iphone so hopefully someone out there has the solution that works.

wireless - peap -mschapv2 - certificates

Hello, Please forgive me if this is posted in wrong area.
I have searched and searched for solutions to get my fuze's wireless to work on my employer's peap mschapv2 wireless network that doesn't use certificates. I have tried adding the reg key, advanced config tool, adjusting battery power, and even tried the new tael rom and many other solutions but nothing works. It always asks for the personal certificate (wich we dont use). If you have had the same issue or have any guidance to offer or know of a rom that this works on then i would greatly appreciate it. I get heckled by my fellow techs who have iphones because the iphone gets on with no problems. so it would be good to not let iphone win the battle at my work.
thanks,
I have the same problem
Moved as not ROM Development.

[Q] 802.1x eap issues

Has anyone gotten this type of corporate secured wifi to work successfully? I log in with A D credentials and IP address is assigned but can't browse out to internet. I have tried several roms and kernels to no avail. My Droid X works fine without any modifications. Anyway to pull from a Droid X the kernel etc that allows it to work and port it to the g tablet? This tablet would be very useful for in my office. thanks to you who help the clueless.
I am also having this problem as well, in trying to connect the G-Tab to a WiFi network on a college campus. I've already consulted with a few tech experts there, and also used instructions which were written up for that campus' tech site.
The problem I have having is that when I try to connect to "UIC-WiFi" there is nothing on the G-Tab wireless networks menu that states anything about changing the
"credential settings." All I see is something about "visible passwords," and "Factory Reset."
Is there a way this can be enabled?
Any help is greatly appreciated!
ZephyrsDream said:
I am also having this problem as well, in trying to connect the G-Tab to a WiFi network on a college campus. I've already consulted with a few tech experts there, and also used instructions which were written up for that campus' tech site.
The problem I have having is that when I try to connect to "UIC-WiFi" there is nothing on the G-Tab wireless networks menu that states anything about changing the
"credential settings." All I see is something about "visible passwords," and "Factory Reset."
Is there a way this can be enabled?
Any help is greatly appreciated!
Click to expand...
Click to collapse
Sounds like you are running the g tab with no hacks. The software out of the box does not have the necessary menus to enter the wifi information for our network type. You can either load a custom ROM from here or download Wifi Advanced Configuration Editor app for free from market which will give you the fields as well. I have all the settings field but it just doesn't work as it matches my Droid X exactly which works fine. This post will probably get buried as I guess no one else has the problem or cares. I hope I helped you at least.
read this post
Solution is in this post. Worked like a charm.
http://forum.xda-developers.com/archive/index.php/t-864201.html
Btw, I'm running TnTlite.
Thank youfor suggesting "WiFi Configuration Editor." It worked!
ZephyrsDream said:
Thank youfor suggesting "WiFi Configuration Editor." It worked!
Click to expand...
Click to collapse
Glad to help. I wish I could figure out what the issue is with mine though. log or something to tell me where it is failing after trying to get out to three internet.

Wi-fi issue (and how to solve it!)

Received today (finally! :silly my XT1650-03 Dual SIM in white/gold flavour and... only few seconds after turning it on... the first issue!
And not a minor one, a bad issue... weird that nobody have reported it before!
Turned on, boot, chose language, selected a wifi and... error during verifying connection: no Internet!
Obviously, my wifi had a good Internet connection up & running...
Tried again. Nope. Tried my old phone in hot spot mode (ever worked fine with every piece of hardware...), connected... same error!
Major problem was that on this phone the verifying step can't be bypassed (ignore is gray out...), so I was on a no way loop.
After A LOT of tries, at last it decided to bypass and go after BUT all my wifi connection still were marked as "Connection without internet" and no navigation available.
I've tested three known good wireless connections, all open, all same result.
Tried to configure them as static IP, inserted good data (it's my work, I KNOW what to insert...), same result.
The phone was connected, was pingable, has good IP, Gateway, DNS but... No internet.
My old phone and my pc, in wifi on the same network, was laughing at new arrived while surfing the Web. ..
After some Google searching (and a LOT of stupid "solutions"...) I found the good one... :fingers-crossed:
It's needed to enable Developer options and, inside, enable an option called "Use old/Lollipop DHCP client".
After that we *have to* delete the memorized wifi connections and recreate them. After that they work fine!
Weird thing is that, when I set manually the connection parameters, there shouldn't be anymore a DHCP protocol to be used...!!!
BUT probably, since it seems to need connections to be deleted before begin to work fine on them, even with manual (correct!) parameters it continues to mark them as "No internet" for some strange reason...
I think this is an issue related to Marshmallow more than Moto Z itself, BUT anyway it is a bad bug and I can't understand @google what they have "invented" this time to have such an absurd behaviour on a simple (and old) protocol as DHCP!
Obviously, connection parameters before and after the setting were exactly the same (same IP, same gateway, same DNSs), BUT with old DHCP enabled they are now of Moto Z taste...
Nobody had faced this issue before?
I didn't have this, probably just you. Haven't heard of anyone else either, so i can assume it might be your Router/WiFi AP that is old/outdated and uses redundant/old protocols (try updating the Routers Firmware, see if that helps). If that isn't the case, then i don't know (maybe someone else also has/had this problem, don't ask me).
yanniclord said:
I didn't have this, probably just you. Haven't heard of anyone else either, so i can assume it might be your Router/WiFi AP that is old/outdated and uses redundant/old protocols (try updating the Routers Firmware, see if that helps). If that isn't the case, then i don't know (maybe someone else also has/had this problem, don't ask me).
Click to expand...
Click to collapse
I have to repeat myself... It's my work... I know what I'm talking about...
Up to date, four tested, three not working vs. one working with new protocol enabled. All working with old one.
DHCP is a old, simple & efficient protocol, there is no need to mess up it...!
WiFi compatibility *must* be best as possible (think about public hotspots, airport, etc... I Travel a lot and I need it!) and not limited in any way by absurd changes in well working protocols...!
When I'll be @hong Kong airport and my Moto Z eventually refused to connected WiFi, what should I do? Ask them to "upgrade router firmware"?
If you Google "marshmallow dhcp client issues" it's full of thread of people having this issue...
What they have invented is still a mistery instead...
I don't have this problem too.
I have the phone from august. It is an UK model, single sim. I have done factory reset more than 5 times and never had that problem. It is your phone with this problem.
SteveHG said:
I don't have this problem too.
Click to expand...
Click to collapse
You'll have...
Great post. I have that problem to with wifi, cannot establish connection. Your guidance is perfect solution.
I guess is more to Marshmallow problem (software) rather than hardware issue.
izamd said:
Great post. I have that problem to with wifi, cannot establish connection. Your guidance is perfect solution.
I guess is more to Marshmallow problem (software) rather than hardware issue.
Click to expand...
Click to collapse
Yes, BUT... I've found MM ROMs on other devices where this doesn't happen...
Be careful that on Nougat this option is no more available...

Question Lenovo P11 Pro WIFI problem

Hi!
Have had the Pro version for a while. It connects to my home mesh network without a problem. Asus XT8 (WIFI6). Works great!
At my work they also use a WIFI6 mesh network, delivered by Cisco I think. But I cannot get the tablet to connect. It doesn't even try to authenticate. My Pixel 5 connects no problem, also countless other devices, Samsung's, Apple's, etc. But my P11 Pro doesn't even want to authenticate. I've tried to reset the tablet, but didn't fix anything. It connected once and that was the very first time it connected to the work network. I've tried to use QR code from a device that has connection, no avail.
I've tried talking to my administrator, but to no help. My device, not their problem... And yeah, it most defiantly seems to be my device that has a problem. I found out they use WPA3 key (or at least has the option enabled), could that be the problem? At home and other networks I can connect to I belive is only using WPA2 key.
Android 10 is compatible with WPA3.
Have you tried "Forgetting" the SSID and trying to connect again?
Does the administrator have MAC address blocking on the router?
Thank you for answering.
I've tried deleting the SSID information from the tablet, but it doesn't rectify the problem. Same result, says "connecting..." under the SSID and the nothing.
I'll ask if they can check if the MAC been blocked! But, in WIFI options the MAC "spoofing"/randomizer in Android is enabled for this network
Try your MAC hardware address rather than random if you can. You'll be presenting to the router with different MAC addresses every time you connect and if they do have MAC address blocking then you'll be blocked.
I'm grasping at straws to be honest
Did you bought the Chinese version with global rom? because I bought it, and i was having problems with the wifi, I found out it was only with the 5 ghz network, it only connected to the Chinese allowed bands. The only solution I found was with magisk changing the props where the wifi region is located, but then you loose widevine L1.
m+a+r+k said:
Try your MAC hardware address rather than random if you can. You'll be presenting to the router with different MAC addresses every time you connect and if they do have MAC address blocking then you'll be blocked.
I'm grasping at straws to be honest
Click to expand...
Click to collapse
I've talked to admin, they told me there's no special MAC ban. It's also NOT WIFI6 as I thought earlier, but 5, and WPA2-PSK. Same as home I believe.
aresjan said:
Did you bought the Chinese version with global rom? because I bought it, and i was having problems with the wifi, I found out it was only with the 5 ghz network, it only connected to the Chinese allowed bands. The only solution I found was with magisk changing the props where the wifi region is located, but then you loose widevine L1.
Click to expand...
Click to collapse
No, this one is bought from Lenovo's website (DigitalRiver), based in EU where I live (Norway). One of the reasons I bought it was widewine L1 support XD.
BFalck said:
I've talked to admin, they told me there's no special MAC ban. It's also NOT WIFI6 as I thought earlier, but 5, and WPA2-PSK. Same as home I believe.
Click to expand...
Click to collapse
I see no reason why it should misbehave then - strange.
Well, even then you can check if the wifi region is correct, you can go to the recovery and select "view recovery logs" and check the following props "ro.product.countrycode" and "ro.boot.wificountrycode" if any of this says "CN" then is the region wrong and the culprit is the lenovo oficial ROW rom.
ro.product.countrycode=SE
ro.boot.wificountrycode=SE
I think this would be correct as SE would correspond to Sweden. Norway and Sweden are neighbouring countries and I see often that many manufacturers doesn't have Norway as an option, but Sweden is listed (and Denmark...)
Or should I contact customer support and ask if I should have recieved one that says NO in these entries?
Well looks ok, you can use an app like wifi analyzer to see what channel is your work network, and if your tablet see it, if your tablet cannot see it, maybe they are using a forbidden channel (for example here in Spain you cannot use the 14 channel on 2.4 ghz network, but i found that some routers use it anyway), in case that the tablet find the network it can be a rom related problem. I doubt is hardware related because you said the connection is fine on your house and you can connect one time at your work. Anyway is not a bad idea contacting Lenovo customer support with the connection parameters.
It can see the network just give. In android and in Wifi analyzer app. Doesn't use any forbidden channels afaik.
Yeah, I probably should contact Lenovo.
Thank you for your help
Update:
Was in contact with Lenovo Technical Support. They hadn't heard about this issue before (OFC). But they recommended I do a what he called "hard hard reset" using Lenovo Moto Smart Assistant as the reset I've done is what he called a soft reset, using the factory reset in Android (not recovery).
So I'll try that and see if that helps.
I also asked about the countrycode beeing Sweden, I was told it is that for all Scandianvian countries.
Hello.
I have the exact same issue as BFalck. With the wifi in my home I have no problem while with the wifi at work I can't connect in any way. The network is seen and saved but the connection fails. I must say, however, that my unit is the Chinese one with the European Rom of Lenovo. BFalck let me know if with the "hard hard reset" you can solve. Thank you
ivanfix69 said:
Hello.
I have the exact same issue as BFalck. With the wifi in my home I have no problem while with the wifi at work I can't connect in any way. The network is seen and saved but the connection fails. I must say, however, that my unit is the Chinese one with the European Rom of Lenovo. BFalck let me know if with the "hard hard reset" you can solve. Thank you
Click to expand...
Click to collapse
Sorry to say, the hard reset didn't solve my problem.
Do you know which router/access point you're having trouble with? My job use Cisco air-ap2802i-e-k9.
BFalck said:
Sorry to say, the hard reset didn't solve my problem.
Do you know which router/access point you're having trouble with? My job use Cisco air-ap2802i-e-k9.
Click to expand...
Click to collapse
I'm sorry but I don't know this detail. It is very likely that a Cisco device is being used, however. My company provides many wifi networks and the tablet connects to all but not the one that reaches my office...
So I had one of the administrators on site a couple of days ago. We've tried to error check the wlan. In the logs of the AP's the Lenovo tablet doesn't seem to even register trying to connect to the network. That confirms my suspicion there's something wrong with the WiFi in the tablet. Some kind of incompatibility with some devices.
I'll be attaching a image of the label of the AP's we're using.
I have this issue too.
My Xiaoxin Pad Pro ( installed with the Lenovo Pad P11 Pro ROM ) will not connect to my wifi 6 (ax) enabled router on the 5 GHz frequency for use with wifi 5 (ac), only connetcs to 2.4 GHz.
Really annoying. And I cannot disable the wifi 6 function to test connecting to ac-only.
Some backwards compatibility problems, perhaps. Or region specific configurations.
No issues to connect to 5 GHz using my old Netgear r6300v2 (ac-enabled).
Anyone able to connect to a WiFi 6 network?
Yes, no problem connecting to my XT8 mesh at home running W6. Workplace only has W5.
I managed to get it to work by changing the pre-selected channel option from ISP.
I had to find a way to bypass the locked option in the webUi in the router. (Praise the internet)
My ISP had pre-selected a higher channel range (B-range with DFS) and my P11 did not work with that.
The only other option was "without DFS" and that is only available in the lower A-range (channel 36, 40, 44, 48)
Hope this can help someone!
I can confirm as per previous forum member that this tablet cannot work with 5ghz control channels out of the A-RANGE. It is easy if the router is at home to be changed. At least in ASUS router. Maybe caused by CN wifi profile.aside from that I thinks this tablet is just perfect.

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