Nexus 5 wifi, youtube, Facebook and some page problems - Nexus 5 Q&A, Help & Troubleshooting

So i have problem, i cant see pictures and videos in facebook, and youtube wont even load showing network problems. All works on cellular data, and other wifi networks, but not in home. I have ipad mini, galaxy note 2 and old xperia x1 and nexus 4. Problema have only with my nexus 5 and n4. All other devices works without any problems on same network
Sent from my Nexus 5 using XDA Premium 4 mobile app

gefilus said:
So i have problem, i cant see pictures and videos in facebook, and youtube wont even load showing network problems. All works on cellular data, and other wifi networks, but not in home. I have ipad mini, galaxy note 2 and old xperia x1 and nexus 4. Problema have only with my nexus 5 and n4. All other devices works without any problems on same network
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Try updating your apps and see if that helps. Also clear dalvik/cache in recovery. Although both of this has very little chance as I suspect problem with your ROUTER. Usually Routers have different frequencies and different types like N,A,B,G etc.
You might need to check your router frequency and reset your ROUTER if that still doesnot work.
Also, Nexus 4 and 5 have options in WIFI settings to change frequency that is used. Look if that can sort it out!
Good Luck

I changed all, reseted router many times, tryed many things with ip and encryptions. No success. Im have no clue, reinstalled apps, cleared dalvik, no changes. Other devices works fine only n5 and n4 dont.
Sent from my Nexus 5 using XDA Premium 4 mobile app

gefilus said:
So i have problem, i cant see pictures and videos in facebook, and youtube wont even load showing network problems. All works on cellular data, and other wifi networks, but not in home. I have ipad mini, galaxy note 2 and old xperia x1 and nexus 4. Problema have only with my nexus 5 and n4. All other devices works without any problems on same network
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Did you ever find a fix for this? I'm having the exact same problem.

Have you confirmed your router's DHCP settings - assuming that it is over WiFi signal? Does it work over Mobile data?
Otherwise, it works with News & Weather, checking email, etc. ?
Open your PC's Command Prompt and run a Ping test - can you "ping" your N5's assigned IP address (look under Settings/WiFi for it? ... trying to see if you have basic connectivity.
Check your router's logs for any throttling or bandwidth management/restrictions - are certain ports blocked or closed?
If nothing else help, do a Master/System Reset and re-configure all your settings (after doing TB & Custom Recovery backup first, just in case) - or, consider flashing the older radio as many are complaining about the newer ones.
Of course, you might want to download & clean flash/install the factory image ... as a weekend project.

Related

[Q] Help, (Galaxy R) Apps don't work with WiFi, but work fine on 3G/GPRS

Hello,
I was in a different city for a few days.
During the time, I used 3G / Edge for apps / mail.
When I got back, I realised that none of my apps were working with Wifi.
Market was showing "No Connection - Retry"
Mail app showed "connot connect to server"
Tapa talk showed "connection error"
Youtube showed "connection error"
And so on with some other apps (Tunein radio etc)
However, only Web Brower works fine with WiFi
Also, all apps work flawlessly with 3G.
I also noticed, that once I started a download using 3G, & switched to Wifi afterwards, the download completed perfectly with WiFi.
I have a Micromax A70 (Android 2.2.1) & a Galaxy Tab P1000 (android 2.2).
They work fine with the same WiFi connection, so I guess its not a WiFi/Router/ISP issue.
So can any one help with this issue ?
I searched several forums/googled, but got no definite solutions
I tried stopping & clearing cache /data of market app, as well as google framework, but this did not work.
Other Info:
My phone is rooted, CWM installed, using steps found in this forum.
Thanks!!
Use Static IP ?
Ace-ing all tests.
Hi,
1. How to use static IP?
2. Why is a static IP needed. I didn't need it until I left town. My other devices work fine without static IP. Also, I use my phone's Wifi in 4 different locations so a static IP may not be wise. Now it does not work with any Wifi location. Again I repeat Web browser works fine with WiFi.
Friends, please read the question completely, before replying ... no offence meant ... I appreciate your replies.
Thanks!
Sent from my GT-I9103 using Tapatalk 2
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
roycejp said:
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
Click to expand...
Click to collapse
u r on which rom??
did u tried to restart??
roycejp said:
So ...
I guess no one has experienced this problem or no one on this forum knows the answer
Thank You.
Click to expand...
Click to collapse
You could try reflashing the latest stock ROM available for your country, it is probably because of some software bug in the system/system app's settings.
Do update here on the progress.
Hello,
I am using the stock ROM that came with my phone.
I had rooted the phone as described earlier.
I had installed GO launcher.
Anyways I backed up all my apps n data and reinstalled the CWM backed up ROM.
Now all is well again.
I an sending this post from my phone using wifi.
Im still curious why this happened.
thanks!
Sent from my GT-I9103 using Tapatalk 2
roycejp said:
Now all is well again.
I an sending this post from my phone using wifi.
Im still curious why this happened.
thanks!
Sent from my GT-I9103 using Tapatalk 2
Click to expand...
Click to collapse
Nice to know your R is working again.
It was probably a software bug which was removed when you restored from the backup.
I think you might have set up proxy
From the strange behavior, i can only think of one reason:
Since proxy works only for browsers on android and that too only for WIFI networks, I suppose that is the case. If accessing your wifi network requires a proxy, then you cannot do much about the problem AFAIK. Otherwise, you can go to wifi setting ->tap menu ->click Advanced and clear the proxy and the port.
andy034 said:
I suppose that is the case. If accessing your wifi network requires a proxy, then you cannot do much about the problem AFAIK. Otherwise, you can go to wifi setting ->tap menu ->click Advanced and clear the proxy and the port.
Click to expand...
Click to collapse
I don't know much about wifi, but my R is fine now after reflashinb.
I'll keep this in mind should the problem re-occur!
Thanks.
Sent from my GT-I9103 using Tapatalk 2
hey there
im having the same problem here dude I digged alot of forums but couldnt find any solution yet...im thinking about flashing a new rom
my phone is gs4 9500

Certain Websites work on 3g but not on wifi?

Hi All,
I am new to these forums and to android, but have searched this fault no end, and have still not been able to solve this fault. So am looking for some help and advice.
I have a Samsung Galaxy S4 sim free on uk 3 network and started to notice that a lot of links I was clicking from twitter etc were not loading, or I would just get a page not found message like the ones you get when there is a genuine incorrect link posted, an example of this was links from Forbes website.
I then noticed though, if I switch wifi off and it connects to cellular data the same links work first time?
The strange this is on wifi, all my apps etc update fine, and even if I open up samsung browser and go to lots of sites, they all work, it is just a few that dont.
One I definitely know that doesnt work is newsnow co uk whenever I am on wifi and try to connect it says page cannot be displayed, but works on 3g
Some sites I have read say it is linked to proxy settings?
Any assistance will be greatly appreciated.
Gims
Sounds like your wifi dns settings. Could be your device, router, or isp. If you can connect to those sites using a laptop or computer on the same wifi then it is the device settings. You might want to check out setDNS in the Play Store.
Sent from my SHV-E300K
Yeah I can access using my wifes phone and laptops etc
I will look into DNS setting on S4
Thanks
Is setDNS for rooted phones? Mine is not rooted
I have the same issue. And I don't think is a problem with router or modem. Definitely a phones problem. It happens at home and at my work.
And it's temporary. If you disable wifi and turn it on again it works.
Sent from my GT-I9505G using xda app-developers app

WiFi connectivity issues

Just received my Nexus 5 today and I'm noticing some strange connectivity issues while on WiFi. Some apps would complain network is unavailable, Facebook would load with no pictures, etc. This happens randomly, sometimes after few minutes others - an hour(s). Rebooting the phone or even cycling WiFi off/on usually recovers it, until it happens again. Cellular data works fine all the time. It can't be the WiFi network I'm connecting to as I have a myriad of devices that have worked and continue working without any problems.
I tried 3 other WiFi networks (different routers) with different configurations of encryption as well no encryption, switching between 5GHz, 2.4GHz, no matter what, problem occurs sooner or later.
Noticed on Google support forums few users describing exactly the same issue, surprised I didn't find reports here on XDA. Maybe not many people got their phones yet.
Anyone else getting the same "treatment" from their new Nexus 5?
Sent from my Nexus 5 using Tapatalk
I am seeing exactly the same thing. Wifi will work great, then all of a sudden, nothing. Stays that way for a couple of minutes, then all of a sudden it works again.
How many bars does the sifi icon show ?
Number of bars doesn't matter. I can have full bars sitting a meter from the router and issue would happen anyways.
I tried playing with WiFi optimizations in advanced settings to no avail unfortunately. Hopefully this is a bug that Google can quickly fix with a software update
Sent from my Nexus 5 using Tapatalk
Same here. Got my N5 yesterday and experienced the same at home. Same for my brother.
Hope that gets clarified soon. Not the nicest feeling having a new phone with that (or any) kind of issue...
Yes, my N5 started doing the same on my home wifi connections (using Apple's Airport Extreme 2.4/5GHz router).
The Playstore or Youtube apps would not display images or take forever. When I switched wifi off those apps worked fine.
I got it working again when I "forgot" my wifi setting for the 2.4 and 5Ghz channels then reconnected to the 2.4. I'll let that run for a day or so then try activating the 5Ghz.
Hmmm... This may have been what was going on here...
http://forum.xda-developers.com/showthread.php?t=2516307
Is it similar to the issue I described?
http://forum.xda-developers.com/showthread.php?t=2515635
I usually don't have connection issues outright, but do have issues reconnecting. However I did notice I list connection overnight after I went to bed.
Sent from my Nexus 5 using xda app-developers app
Nah. Its no connection issue. We can connect easily and have full signal bars, but still no connection randomly for a couple of minutes.
Boonyard said:
Hmmm... This may have been what was going on here...
http://forum.xda-developers.com/showthread.php?t=2516307
Click to expand...
Click to collapse
Sound like it - yes.
pinksoviet said:
Is it similar to the issue I described?
http://forum.xda-developers.com/showthread.php?t=2515635
I usually don't have connection issues outright, but do have issues reconnecting. However I did notice I list connection overnight after I went to bed.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Hmm - no I don't think that's the one. Phone connects fine, just over time randomly does this thing with the connectivity issues.
--EDIT
OOPs my mistake...
I looked in Setting/Wifi/Advanced ...
I turned OFF "Avoid Poor Connections"
and everything seems to work the way i want ( when i tell it to go to Wifi, it does that )
--EDIT end
i added star to this issue because of same problem . If enough stars get added Google may get on it.
(Didn't know if I should create a new thread for this as it is a wifi issue but seems to be soemthing different than what the OP decribed, my issues are related only to playstore app downloading)
I too am having terrible wifi issues on my new Nexus 5. But mine are different from those described here I think. Whenever I cycle through the wifi, turn it off and on again it doesn't fix the problem (not temporarily and ofc not permanently)
When browsing the web, the play store and mostly everything it works great and is very fast, BUT when downloading or updating an app the wifi speed is practically non-existant.
Sometimes showing that it will take 25 hours to download a 25mb app :S
This while my Galaxy Nexus on the same wifi network is as speedy as ever.
I have tried factory resetting my Nexus 5, I have cleared the cache and data of the play services app and of the play store app, I have tried changing the wifi bands (from auto, to 5 to 2.4 and back to auto), I have turned off the wifi optimization, but none of those things helped. I even tried some DNS HSPC wifi settings thingy I read here
That didn;t help either.
I have unplugged my router and replugged it in but that didn't help either.
I literally had to leave my brand new Nexus 5 downloading all night just so that it could install the apps I wanted on it. So far for playing around with the phone on day 1
What makes it even weirder is that occasionaly the wifi issues resolve itself and I can get good download speeds for several seconds or sometimes up to a few minutes, but then right after it is straight back to crap speeds. Some other reported that only while making a portion of the map available offline in Google Maps their app download speeds were great, but that didn't work for me either.
I don't know what to do and if it is a hardware issue or a software issue. Please help me.
Below some info that might be useful to helping me solve this.
White Nexus 5 32GB
Bought from US play store
Shipped to and using it in the Netherlands
Currently does not have a SIM card inside (that is still in my Galaxy Nexus till the wifi issues are resolved)
Unrooted, only installed the mandatory update during the setup
All apps downloaded are apps that are also on my Galaxy Nexus which works without a hitch
Any and all suggestions/ideas/help are welcome
I think the problem somehow related to DNS. I found that if I configure static IP settings and point DNS to Google's instead router's, things work normally. I reconfigured my router to advertise 8.8.8.8 and 8.8.4.4 as DNS servers for the DHCP and now for over 24 hours I haven't experienced the disconnection issue.
If your router cannot be reconfigured, try assigning static IP settings and Google's DNS to see if it helps.
I still believe that's a software bug on the phone, we can't blame a device (the router) that has worked for years and works fine with everything else but the Nexus 5, being at fault.
Sent from my Nexus 5 using Tapatalk
I currently can't reconnect to my Wi-Fi at home as it's stuck showing the last scan I did some 40 miles away at a shopping centre earlier today.
Of course none of these networks are now present, yet all mine are shown as not found!
Guessing a reboot will fix it as toggling Wi-Fi didn't. Mobile data is working fine.
leobg said:
I think the problem somehow related to DNS. I found that if I configure static IP settings and point DNS to Google's instead router's, things work normally. I reconfigured my router to advertise 8.8.8.8 and 8.8.4.4 as DNS servers for the DHCP and now for over 24 hours I haven't experienced the disconnection issue.
If your router cannot be reconfigured, try assigning static IP settings and Google's DNS to see if it helps.
I still believe that's a software bug on the phone, we can't blame a device (the router) that has worked for years and works fine with everything else but the Nexus 5, being at fault.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Not as tech as I want to be, so could you explain to me what the difference is in setting the DNS to Google's instead of routers? I have no idea what DNS is/does so what happens when you point it soemwhere else?
WORPspeed said:
Not as tech as I want to be, so could you explain to me what the difference is in setting the DNS to Google's instead of routers? I have no idea what DNS is/does so what happens when you point it soemwhere else?
Click to expand...
Click to collapse
DNS stands for Domain Name Service. What it basically does is to translate those easy to remember names such as www.Google.com to the actual numeric address (also called IP address) of the server that serves that site on the Internet. Home routers almost always sport built-in DNS service to speed up name translation requests from internal devices. What I figured is going on on the nexus 5 is it "doesn't seem to like" some DNS servers. Works fine with some, doesn't with others. What happens is at one point, for whatever reason, it stops being able to translate names to addresses and as result "decides" there is no working connection as it fails to connect to the corresponding servers. Google hosts publicly available DNS servers with the easy to remember IP addresses of 8.8.8.8 and 8.8.4.4 which apparently Nexus 5 doesn't have problem working with. Once it gets "instructed" to use them instead router's, everything works fine.
At least that's what I figured is going on so far.
Sent from my Nexus 5 using Tapatalk
BTW, just found one small and very useful app that can display information about WiFi connection as well as DNS servers associated to it.
Sent from my Nexus 5 using Tapatalk
leobg said:
DNS stands for Domain Name Service. What it basically does is to translate those easy to remember names such as www.Google.com to the actual numeric address (also called IP address) of the server that serves that site on the Internet. Home routers almost always sport built-in DNS service to speed up name translation requests from internal devices. What I figured is going on on the nexus 5 is it "doesn't seem to like" some DNS servers. Works fine with some, doesn't with others. What happens is at one point, for whatever reason, it stops being able to translate names to addresses and as result "decides" there is no working connection as it fails to connect to the corresponding servers. Google hosts publicly available DNS servers with the easy to remember IP addresses of 8.8.8.8 and 8.8.4.4 which apparently Nexus 5 doesn't have problem working with. Once it gets "instructed" to use them instead router's, everything works fine.
At least that's what I figured is going on so far.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks, but that wouldn't fix my issue right, because it doesn't explain why only play store downloads are terribly slow while the rest works fine.
Gave it a shot and at first it seemed to work, but after a short while the problem re-arose
DNS has nothing to do with weak or lost WIFI connections...
You can be perfectly connected, at full n speed to a WIFI AP without getting proper acces to Internet : THIS can DNS isue.
But in no way a DNS isue can leads to lost or very weak WIFI signal.
2 solutions are possible with Nexus 5 :
- WIFI module has the same badly coded shape as camera one...
- its hardware related wich, no need to say, could be the worst case...
I am having the same issue since day one. In fact it just occurred as I was replying to this thread. Mostly occurs when the phone comes out of sleep mode. However it will occur often and at random.
Sent from my Nexus 5 using xda app-developers app

[Q] Orange signal icons when on data plan

Hello,
i have a strange issue (i'm aware of problems that were having Nexus 4 and Nexus 5 users, but i don't know if it's the same) when i'm not connected to any WiFi router and i have access to internet via my provider.
Whenever i check the Quick Settings Panel in the Notification drawer the signal bars are orange and not white as they should have been, no matter if i'm in area with good signal perception (4G selection on the phone), or bad (2G/3G selection on the phone).
The result is that i have access to internet, i can surf via a web browser, use Facebook, read articles/forums in Tapatalk and so on, but i get no notifications for almost every app that notifies you (Gmail, apps that notifies you for live scores for favorite teams such as FotMob, pm in Facebook or notifications for replies/mentions on G+).
When i connect to WiFi router, then i get a barrage of notifications that i've missed the time i was on data plan.
Unfortunatelly, i have no friends that have a micro-SIM and have a data plan enabled, or those who have data plan enabled they have a Mini-SIM (for devices such as Galaxy S3 mini), and i can't try one in order to see if the problem exists with their SIMs.
Do you have in mind what should the problem be?
This looks like a Google services issue.
Try applying a theme and see if it persists. I remember seeing what you are describing at some point
samflorin said:
This looks like a Google services issue.
Click to expand...
Click to collapse
Yes, i know from the Nexus 4 and Nexus 5 threads that the orange icon bars means that you have no connection to Google servers.
But i can't understand why only me among my friends with the same Operator, meet such an issue!
markbencze said:
Try applying a theme and see if it persists. I remember seeing what you are describing at some point
Click to expand...
Click to collapse
To be honest i'm already using an Android L - CM11/PA Theme and as soon as i read your post i was hoping that this is causing the problem, but i applied the stock one, did a reboot, and the icons are still orange.
Thanks both of you for your replies.
tsiftsism said:
Hello,
i have a strange issue (i'm aware of problems that were having Nexus 4 and Nexus 5 users, but i don't know if it's the same) when i'm not connected to any WiFi router and i have access to internet via my provider.
Whenever i check the Quick Settings Panel in the Notification drawer the signal bars are orange and not white as they should have been, no matter if i'm in area with good signal perception (4G selection on the phone), or bad (2G/3G selection on the phone).
The result is that i have access to internet, i can surf via a web browser, use Facebook, read articles/forums in Tapatalk and so on, but i get no notifications for almost every app that notifies you (Gmail, apps that notifies you for live scores for favorite teams such as FotMob, pm in Facebook or notifications for replies/mentions on G+).
When i connect to WiFi router, then i get a barrage of notifications that i've missed the time i was on data plan.
Unfortunatelly, i have no friends that have a micro-SIM and have a data plan enabled, or those who have data plan enabled they have a Mini-SIM (for devices such as Galaxy S3 mini), and i can't try one in order to see if the problem exists with their SIMs.
Do you have in mind what should the problem be?
Click to expand...
Click to collapse
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
playya said:
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
Click to expand...
Click to collapse
When you clear data inside Manage space, does that mean that all your accounts will be wiped out and you'll have to add them all over the beginning?
tsiftsism said:
When you clear data inside Manage space, does that mean that all your accounts will be wiped out and you'll have to add them all over the beginning?
Click to expand...
Click to collapse
No... thats frameworks
Sent from my A0001 using Tapatalk
playya said:
try clearing data for google play services thats what I usually do when I have issues getting notifications and it seems to work. remember to clear both clear cache and go into manage space and clear data in there as well
Click to expand...
Click to collapse
Didn't help either.
tsiftsism said:
Didn't help either.
Click to expand...
Click to collapse
have you gone into your google account to see if anything is stuck? trying to update or can't
playya said:
have you gone into your google account to see if anything is stuck? trying to update or can't
Click to expand...
Click to collapse
As soon as i am connected to WiFi router everything is ok.
When on data plan under my Google email there is a Sync error, which i think is right considering that the orange icon bars means that there is no connection to Google servers (that's what i've read in Nexus 4 and 5 threads).
tsiftsism said:
As soon as i am connected to WiFi router everything is ok.
When on data plan under my Google email there is a Sync error, which i think is right considering that the orange icon bars means that there is no connection to Google servers (that's what i've read in Nexus 4 and 5 threads).
Click to expand...
Click to collapse
ok so I would try different APN's, check and uncheck data enabled option, check off data roaming option, tick and untick all options in Google that wont sync. I mean try it all if you have not already of course. I have had the orange before and thats all I did was check the main stuff and no issues. If you can make calls and stuff I am quite sure you are ok.
Try 2g only - try it all basically of course if you have not already
For a colleague the issue was operator related. When he was on LTE he had no connection to google servers. It eventually got fixed after a million calls to customer care. If it matters the operator was DU UAE.

Internet stopping while watching YouTube video

Hi everyone.
Every time I watch a YouTube video on a specific WiFi network, the internet stops after 3 minutes of watching the video. There will be a message saying "Connection to server lost. Touch to retry".
This happens on YouTube app as well as the YouTube website (using Google Chrome).
When this happens, I have to wait around 4 minutes for the internet to start working again and when I try to view a webpage on Chrome, I receive this error: DNS_PROBE_FINISHED_NO_INTERNET
This problem happens on any version of the YouTube app. I have also cleared all data in Google Play Services and YouTube.
Does anyone how to fix this?
The network works fine on all other devices, as well as my old Xperia Z1.
It seems like this guy had the same problem on his LG G3 but never provided a solution.
Thanks.
Any help?
Info
Lambo16 said:
Hi everyone.
3 days ago, I received a Xperia Z5 as a Christmas present. I am LOVING this phone, it's amazing.
But there is one problem that is really bugging me.
Every time I watch a YouTube video on a specific WiFi network, the internet stops after 3 minutes of watching the video. This happens on YouTube app as well as the YouTube website.
When this happens, I have to wait around 4 minutes for the internet to start working again and when I try to view a webpage on Chrome, I receive this error: DNS_PROBE_FINISHED_NO_INTERNET
Does anyone how to fix this?
The network works fine on all other devices, as well as my old Xperia Z1.
It seems like this guy had the same problem on his LG G3 but never provided a solution.
Thanks.
Click to expand...
Click to collapse
well it s network issue maybe modem on phone or router
have u set any proxy or vpn on ur phone or wifi router??
:good:
Geeks Empire said:
well it s network issue maybe modem on phone or router
have u set any proxy or vpn on ur phone or wifi router??
:good:
Click to expand...
Click to collapse
No proxy, VPS or DNS.
What do I do now?
Any other details? Is it only YouTube that's giving you a problem or all network connections? You using Chrome or the YouTube app to view over WiFi? Need more detail to troubleshoot
augie7107 said:
Any other details? Is it only YouTube that's giving you a problem or all network connections? You using Chrome or the YouTube app to view over WiFi? Need more detail to troubleshoot
Click to expand...
Click to collapse
This is only a problem with YouTube (so far) and as I said in the post it's the website and the app.
Try uninstalling the updates to chrome and YouTube.
Lambo16 said:
This is only a problem with YouTube (so far) and as I said in the post it's the website and the app.
Click to expand...
Click to collapse
Doesn't work unfortunately.
Any help?
Use a different browser and see if the issue remains.
It must be an issue with your network configuration as it's the app and the browser have you rebooted your router. Can you access fine on a pc watching the same video? Maybe something with your isp?
Does the same video play without wifi?
Sent from my E6653 using Tapatalk
zippy01 said:
It must be an issue with your network configuration as it's the app and the browser have you rebooted your router. Can you access fine on a pc watching the same video? Maybe something with your isp?
Does the same video play without wifi?
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
The same video plays fine on a different network. I have rebooted the router and have tested the network on different devices and they all work. My old Xperia Z1 worked fine.
Factory reset or Repair your phone using pc companion?
gm007 said:
Factory reset or Repair your phone using pc companion?
Click to expand...
Click to collapse
Do I loose all my data then?
Lambo16 said:
Do I loose all my data then?
Click to expand...
Click to collapse
Yes do a backup first.
But try the connection before restoring ur data.
Sent from my E6653 using Tapatalk
gm007 said:
Yes do a backup first.
But try the connection before restoring ur data.
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
Eugh. Is there anything else I can do first?
I presume that it is an incompatibility with something between your phone and your router if the same video plays on the network. I would really try troubleshoot the router as I don't think it's anything wrong with the phone
Sent from my E6653 using Tapatalk
zippy01 said:
I presume that it is an incompatibility with something between your phone and your router if the same video plays on the network. I would really try troubleshoot the router as I don't think it's anything wrong with the phone
Sent from my E6653 using Tapatalk
Click to expand...
Click to collapse
That's what I'm thinking. I don't think there is anything wrong with my phone as it works fine on every other network. Then again, all other devices work fine with this network...
This is everything I've tried:
- Rebooting router
- Changing router channel
- Changing router DNS
- Changing device DNS
- Using VPN
- Clearing YouTube data
- Clearing Google Play services data
- Rebooting device
- Uninstalling YouTube updates
So far nothing has worked
I should probably add that I get this message on the YouTube app: "Connection to server lost. Touch to retry"

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