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Just called samsung galaxy s support because my phone has been having quite a few issues lately. I talked to the guy for about 5 or 10 minutes and wasnt going to fight it, but he was very firm that they would only repair and reflash my phone and not replace it. AND told me that I would have to get a gophone in the meantime if I wanted to use my cell
Ive dealt with samsung before when I had the blackjack 2 and they replaced my phone no problem. Does anyone know what the deal is or what the magic words are to get a new phone and not the same problem ridden phone I have now? Im sure theyll just tell me nothing was wrong with it...
Once you are past the 30 day return policy, there is a 1 year warranty on the device through AT&T warranty center. I did not have any issues with getting a replacement through the warranty center..
Not sure if you purchased the phone at an AT&T retail store tho
I did, but when I looked through my warranty information, samsung holds the 1 year warranty. I can go through ATT warranty center though and they wont give me this trouble?
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
Hmm... Okay Ill give that a try tomorrow. Do I just call customer service then?
I had my phone replaced under warranty (external speaker stopped working) on the 30th day. I walked into an att store and walked out in 15 minutes with a new handset.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mines way past 30 days
born_fisherman said:
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
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the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
sayurann said:
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
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Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
alphadog00 said:
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
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hmm... the att store guy also said u shud get new since captivate is a new model and a refurb unit is very rare... i just dont like the idea of getting the phone without the box and it is "new"...
i can send my phone to samsung and they will format my phone, thats my other choice... i am confused now...
btw, is there anyway to recover my data on the internal sd card?
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
Konner920 said:
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
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i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
sayurann said:
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
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They refused me, Again. I can't get the phone replaced. If I could get the damn key combos working I could fix it.
I seem to be getting sleep death on any kernel that isn't by glitterballs, anyone else? I really want to use other kernels but I can't due to the random intermittent shut downs.
You need to call AT&T warranty service to get your phone replaced. It is a known hardware defect. See other threads about shutdonw issue.
Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.
hamburgertrain said:
Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.
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1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too
joeshmoe08 said:
1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too
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Do you think this is the same for refurbs too?
If you initially got the phone as a refurb, the warranty period is ninety days through at&t though you may be able to still go direct to samsung. It would me worth a shot.
newter55 said:
If you initially got the phone as a refurb, the warranty period is ninety days.
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that's exactly my situation, so now the warranty period is over, is there any way to get a replacement?
Did u get a refurb in the first place. I got mine exchanged for the 4th time in I think 5th month after buying it.
Yes it is a refurb.
Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device
DeMarzo said:
Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device
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At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.
newter55 said:
At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.
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Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.
diablo009 said:
Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.
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Did you not read the thread? We are talking about a refurb.
newter55 said:
Did you not read the thread? We are talking about a refurb.
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My mistake. I think I missed that part of it when seeing it on phone.
Yeah, that's the risk you take (only 90-day warranty) buying a refurb from AT&T. As mentioned above, try Samsung and see if you get any luck.
just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.
BigB42078 said:
just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.
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From when you sent it in how long did it take for them to get it back to you?
Lets see they received it 01/19/2011, replaced the TIB on the 20th, and passed all functional testing on the 24th. Received it on 26th. They send a prepaid UPS label 2 day air. So 17th through 26th = 9 days.
Sent from my SAMSUNG-SGH-I897, on Cognition 3.04 using XDA App
I don't know if this is the same thing but when after I lock my phone, the screen remains black when I try to access it again. I know the phone is still on because the battery starts to get warm while in my pocket. I have to hard reset to get it back on.
This has only happened while trying two ROMS (Serendipity and Paragon). I do not have this problem with Cognition. I have made sure that I am using ODIN to go back to stock each time (haven't Master Cleared yet).
Any ideas at what it could be?
I am sort of iffy about sending it in because after a flash to stock firmware and using it for a couple days, I have had no sleep death..
my inspire touchscreen does not work at all. i've done all the trouble shooting i could fine and did a full wipe. i called customer service looking for a replacement device but they don't have any in the warranty warehouse. i am still in the 30 days but do not have the receipt and anyway the phone was bought as a gift. i talked to numerous customer service representatives and they all told me to either wait for the phone to come in stock after the 30 days which they dont even know if it will be or call the manufacturer which will take 3 weeks. now i have a non working phone but i know att customer service has inspires when people call up to purchase them. i was wondering if there was anything i could say/do to get a replacement other than waiting for god knows how long.. thanks
xcxgottix said:
my inspire touchscreen does not work at all. i've done all the trouble shooting i could fine and did a full wipe. i called customer service looking for a replacement device but they don't have any in the warranty warehouse. i am still in the 30 days but do not have the receipt and anyway the phone was bought as a gift. i talked to numerous customer service representatives and they all told me to either wait for the phone to come in stock after the 30 days which they dont even know if it will be or call the manufacturer which will take 3 weeks. now i have a non working phone but i know att customer service has inspires when people call up to purchase them. i was wondering if there was anything i could say/do to get a replacement other than waiting for god knows how long.. thanks
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If you bought it at a corporate store then the date you purchased is in AT&T's system. You SHOULD be able to walk in and swap it out without any problems.
gunnyman said:
If you bought it at a corporate store then the date you purchased is in AT&T's system. You SHOULD be able to walk in and swap it out without any problems.
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i didnt buy the device,my friend who bought it for me is in a different state and he told me he would help out but he wont be back for a month so that wont work..
xcxgottix said:
i didnt buy the device,my friend who bought it for me is in a different state and he told me he would help out but he wont be back for a month so that wont work..
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shouldn't matter. The phone has been out for less than 30 days and it's on YOUR account (I assume) so you should be able to get a new one.
gunny's right, shouldn't make a difference, unless your friend bought it at a retail store (best buy, costco, etc). If he bought it at an AT&T corporate store, you can exchange it at any store. My wife ordered an Aria online from AT&T last year, couldn't get a connection to a cell tower, customer service said she could take to any AT&T (corp) store and exchange it. They did, new one worked fine.
I'm waiting for my RMA return package (Full Refund) how long does it take for Google to send the return package out? Anyone else send there Nexus 5 back for refund ?
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
dicecuber said:
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
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I asked how long until my return package is ehre they said.
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."
i don't get it :/
Update.
After 9 days of being on the phone and writing emails asking where my return package to come the case got escalated and now i have someone telling me they don't send out return packages i would have to send the device back myself, even after all this im still willing to send it back myself but they wouldn't give me a return address i have to wait until Wednesday for a "shipping Label"
Hi everyone.
So for the first time, I plumped for insurance. Because I am so paranoid about breaking that screen on my S8+.
I've never had it before (I had Apple Care on my iPhone) and am just curious as to your experiences of T-Mobile's plan. I was toying with going with Samsung's Premium Care because it says they deliver a replacement to your door, but the Tmobile guy convinced me to try theirs instead.
What I'm wondering is what happens if you break the screen? (I'm guessing people did this with the S7E and the S6E).. Say I call Tmobile and tell them, do they make me send the phone off for repair or do they ship a replacement out to me and then we swap? I'm used to Apple Care where they would take the deductible and then just replace in store.
I believe the Samsung one is near to that (not in store, but they deliver the replacement to you) so wonder how T-Mobile vary. If it's the kind of thing where they are going to make me wait weeks to have it fixed, I'll cancel it.
Thanks.
I've been. T Mobile customer since day 1. I've had the regular & jump insurance since I had my G1. I've only had to replace my phone 2 times since then. Once from theft and once from cracked screen both times i had to pay the premium which was around $100-$200 depending on the price of the phone. Once the replacement comes you send them the broken one. This time around I am trying out Samsung's Insurance.
My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
Sent from my SM-G955U using Tapatalk
T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one
MacTheRipperr said:
My insurance is included with my jump 1 program. T-Mobile uses a third party insurance company called Assurant. The deductible for for my S7 flat was $175. As the previous poster said, you fork out the dough, they send you a new or refurbished device along with a return shipping label. The newer the phone, the more likely you are to receive a brand new and not a refurbished device. The more expensive these devices get, the higher your deductible is going to be. I've never used another insurance before.
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This has been my experience as well regarding the process. I have been in a TMobile store when a huge argument have broken out regarding the need to replace a phone. So if I have any doubts I just say I lost it because I don't want any rep trying to be God.
This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!
philliplavelle said:
This is great - thanks guys. I just wanted to make sure I wouldn't be in the situation where I called them to say I had a smashed screen, they sent me a returns label and then I had to send the phone off and wait three weeks for it to be fixed or anything like that.
Do they tend to issue replacements fairly quickly? I'm on the policy with Jump. Not that I have any intention of using it but I'm paranoid about this screen!!!
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yeah if its during the week and you call early enough its usually next day two days tops
funziebear said:
T mobile is doing it a bit different now for some reason if your device has defects they send the replacement to a tmobile store where they will inspect your phone before they give you the replacement its happen twice like this that ive seen . My sister just did it they just charged her the 5 dollar shipping fee since it was hardware issue but the guy said that their insurnace claims will be handled like that from now on , waste of personal time IMO but i guess saves them money from people trying to pull a fast one
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That's the warranty exchange process. I agree. Completely waste of time.
For the insurance claim, once approved, they ship the replacement phone overnight to the house.
Sent from my SM-G955U using Tapatalk
I did warranty exchange 2 times and paid $5 bith times shipped to my house and when I recieved it I sent old one back
Sent from my SM-G955U using Tapatalk
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
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I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
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Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.
xile6 said:
Has to be the same color and it will be new.
Mall my phones have been new (well wife's lol, i havent broken mines)
She drop her note 7 right after the first exchange and had to file a claim and got the phone overnight the next day.
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Sweet! Thanks!
Sent from my SM-G955U using Tapatalk
xile6 said:
you gotta make a claim with the insurance company.
They will charge you whatever the deductible is. You pay that and they send you a phone next day air.
Get that new phone and put the old one back in the box and return it. All prepaid labels.
You can do this 2 times a year.
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Click to collapse
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
Sent from my Galaxy S8+ using XDA Labs
SlickNGU said:
I just got my claim approved. Seeing as the s8+ juts came out, do you think I'll get a brand new device or a refurbished? Do you think it will be the same color as my current one?
Sent from my SM-G955U using Tapatalk
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Click to collapse
SlickNGU said:
I got another question. So I received my replacement device and it came in with all the accessories, including the afg headphones. When I send my old phone to them, do I need to send all the accessories with it? I'm wanting to keep the headphones at least
Sent from my Galaxy S8+ using XDA Labs
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I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.
xile6 said:
I always keep the stuff and just return the phone and sim crd tray.
They never ask for them.
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Awesome! Thanks for the help!
Sent from my Galaxy S8+ using XDA Labs
My insurance is included with my jump