[Q] Cannot receive MMS messages on Tmobile - Nexus 5 Q&A, Help & Troubleshooting

Has anyone else encountered this problem?
It seems I can sens MMS ok (typically using Handcent, but Hangouts OK too), but when I receive a MMS message in Handcent, It just says "Downloading" and then nothing. I noticed if I switch back to Hangous, I don't even see the MMS, same with Textra.
I've checked my APN settings and all look correct:
APN: fast.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: default,supl,mms
APN Protocol: IPv6
APN roaming: IPv4
Any ideas? Thanks.

machochico said:
Has anyone else encountered this problem?
It seems I can sens MMS ok (typically using Handcent, but Hangouts OK too), but when I receive a MMS message in Handcent, It just says "Downloading" and then nothing. I noticed if I switch back to Hangous, I don't even see the MMS, same with Textra.
I've checked my APN settings and all look correct:
APN: fast.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: default,supl,mms
APN Protocol: IPv6
APN roaming: IPv4
Any ideas? Thanks.
Click to expand...
Click to collapse
I have not received an MMS since I have gotten my Nexus 5, but I was able to send and receive them with my HTC One with hangouts on t-mobile. To get it to work on that phone I had to make sure wifi calling was turned off or wifi was turned off.

machochico said:
Has anyone else encountered this problem?
It seems I can sens MMS ok (typically using Handcent, but Hangouts OK too), but when I receive a MMS message in Handcent, It just says "Downloading" and then nothing. I noticed if I switch back to Hangous, I don't even see the MMS, same with Textra.
I've checked my APN settings and all look correct:
APN: fast.tmobile.com
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC: 310
MNC: 260
APN type: default,supl,mms
APN Protocol: IPv6
APN roaming: IPv4
Any ideas? Thanks.
Click to expand...
Click to collapse
Make sure your WiFi is off. I have to turn mine off to send/receive MMS.

Synyster06Gates said:
Make sure your WiFi is off. I have to turn mine off to send/receive MMS.
Click to expand...
Click to collapse
I have turned Wifi off, but still "Downloading" in Handcent. I verified that I was able to send and receive an MMS message to myself, and that worked OK. I have seen some people suggesting that receiving other provider's (Verizon, Sprint) MMS may be a problem, anybody verified that?

I've had much better luck with epc.tmobile.com.

Mr. Sprinkles said:
I've had much better luck with epc.tmobile.com.
Click to expand...
Click to collapse
Still no luck on the epc.tmobile.com side. I've read this setting a few times: MMS protocol: WAP 2.0 but it is not an option in Nexus 5 apn settings, could it be somewhere else? Or is it moot now.
I have also seen some MMS proxies around:
216.155.165.50 for the MMS Proxy and 8080 for MMS Port, but I haven't tried them yet...

I don't know if this also helps, but digging around I was able to save the Downloading mms to the handcent service, and when I open it there I see:
http://pol1mmsget.msg.eng.t-mobile.com/mms/wapenc?location=[PHONE_NUMBER]_5vn1gn&rid=026
My phone number does not have the brackets, obviously...

Related

No MMS no matter what ROM/KERNEL/firmware etc...

Like the title says, since the second ROM I ever installed, (CM7 alpha 10 I believe) I have not been able to send/receive MMS on any combo of software , ICS or GB, kernel , etc. I have verified the APN's, still nothing... my plan allows unlimited, so unfortunate that I can't use it...Any ideas are welcome
Sent from my Sensation using XDA
Sensation-al! said:
Like the title says, since the second ROM I ever installed, (CM7 alpha 10 I believe) I have not been able to send/receive MMS on any combo of software , ICS or GB, kernel , etc. I have verified the APN's, still nothing... my plan allows unlimited, so unfortunate that I can't use it...Any ideas are welcome
Sent from my Sensation using XDA
Click to expand...
Click to collapse
I have the same problem with MMS as well.
I opened a topic in Q/A section but no one replied...
Im on energy ics rom and its my first custom rom setted mms apns for rogers correctly couldn't send pics didn't try receiving tho...
Sent from my HTC Sensation Z710e using xda premium
I don't know if this helps or not, but It seems like people with American Carriers, or T-mobile tend to not have issues with MMS. I don't know if this would work, but maybe comparing APN settings and seeing if anything is missing may work?
Settings -> More.. -> Mobile Networks -> Access Point Names ->
at this point I had three or three options...
I assume they were: T-Mobile, T-Mobile Data, and T-Mobile MMS
Now since I use Simple Mobile, I had to change the T-Mobile to Simple Mobile with all the correct settings, and for MMS to work I also had to change the T-Mobile MMS APN with the same exact settings as the Simple Mobile APN.
-----------------------------------------------------------------------------
One other way you may try, after putting all the correct settings;
Where is says APN Type, write "mms" (without quotes)
Give it a try. Hope it helps.
Problem is, I'm on Bell Canada...
Sent from my Sensation using XDA
Me on rogers it wasn't a signal issue as i had full bars i just saw the "h" coming up only the upper bar was lightning but the lower one was normal..
Sent from my HTC Sensation Z710e using xda premium
Sensation-al! said:
Problem is, I'm on Bell Canada...
Sent from my Sensation using XDA
Click to expand...
Click to collapse
This is not my work, please try and confirm.
BELL:
Name: Bell Internet
APN: pda.bell.ca
Proxy: web.wireless.bell.ca
Port: 80
MMSC: http://mms.bell.ca/mms/wapenc
MMS proxy: web.wireless.bell.ca
MMS port: 80
MCC: 302
MNC: 610
APN type: Internet + mms
Authentication Type: none
ROGERS:
Here are the settings for Data
Name: Rogers
APN: internet.com
Username: wapuser1
Password: wap
MCC: 302
MNC: 72 (If that doesn't work try 720, its already filled in, leave it at what it is)
Leave the rest blank. Now you Data should be working
Here are the settings Multimedia Messaging
Name: Rogers MMS
APN: media.com
Username: media
Password: mda01
Server: 172.25.0.107
MMSC :http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 72 (If that doesn't work try 720, its already filled in, leave it at what it is)
APN Type: mms
Leave the rest blank. Now MMS should be working!
HAVE A LOOK AT HERE: http://forum.xda-developers.com/showthread.php?p=21105129
I'm on Wind and I cant neither send nor receive mms but I think my settings are correct since the phone detected it automatically. Any ideas ?
I am with O2 uk and also had this issue. I contacted them and they emailed their latest apn settings to me, which I copied in to my settings and my mms then worked fine. I think when some custom roms search for the apns automatically they pick up out of date settings. Just phone your carrier and ask for the apn settings for mms as if you are getting internet but no mms on several roms it can only be due to incorrect apn.
sent from my Sensation XE
Pikabat said:
I'm on Wind and I cant neither send nor receive mms but I think my settings are correct since the phone detected it automatically. Any ideas ?
Click to expand...
Click to collapse
Go into apns
Choose WIND MMS
Under MMSC it will say http://mms.windmobile..ca
Change it to http://mms.windmobile.ca
It never used to do this but I've noticed for the last couple months its messed.
That should solve it! Hit thanks if I helped!
cdstewart said:
Go into apns
Choose WIND MMS
Under MMSC it will say http://mms.windmobile..ca
Change it to http://mms.windmobile.ca
It never used to do this but I've noticed for the last couple months its messed.
That should solve it! Hit thanks if I helped!
Click to expand...
Click to collapse
it did lol thanks dude , any idea what caused that?
No clue, maybe I should call back office and let them know..
cdstewart said:
Go into apns
Choose WIND MMS
Under MMSC it will say http://mms.windmobile..ca
Change it to http://mms.windmobile.ca
It never used to do this but I've noticed for the last couple months its messed.
That should solve it! Hit thanks if I helped!
Click to expand...
Click to collapse
thanks! solved my problem!
MasterGGM said:
This is not my work, please try and confirm.
BELL:
Name: Bell Internet
APN: pda.bell.ca
Proxy: web.wireless.bell.ca
Port: 80
MMSC: http://mms.bell.ca/mms/wapenc
MMS proxy: web.wireless.bell.ca
MMS port: 80
MCC: 302
MNC: 610
APN type: Internet + mms
Authentication Type: none
ROGERS:
Here are the settings for Data
Name: Rogers
APN: internet.com
Username: wapuser1
Password: wap
MCC: 302
MNC: 72 (If that doesn't work try 720, its already filled in, leave it at what it is)
Leave the rest blank. Now you Data should be working
Here are the settings Multimedia Messaging
Name: Rogers MMS
APN: media.com
Username: media
Password: mda01
Server: 172.25.0.107
MMSC :http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 72 (If that doesn't work try 720, its already filled in, leave it at what it is)
APN Type: mms
Leave the rest blank. Now MMS should be working!
HAVE A LOOK AT HERE: http://forum.xda-developers.com/showthread.php?p=21105129
Click to expand...
Click to collapse
For those having trouble with Rogers, I wasted quite a bit of time trying to figure out why I couldn't send/receive MMS. Solution for me was this:
1. USE ONLY THIS APN, DELETE ALL THE OTHER APNS - For some reason, it conflicted and when I deleted all the other unnecessary APN's it worked great again. Here's what I used and ONLY this one for Rogers Canada. The internet.com apn doesn't work for me, fortunately I found this one that works!
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 720
Problem still exists, any ideas?
Sent from my Sensation using XDA

MMS not working!!!!

Hey guys i dont know if its normal but the mms arent working for me as i went and flash any rom available for the skyrocket, the only way i got them to work is if im in a odin stock tar.
Anything about this?
APN Settings
Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1 (yes this is in CAPS)
Server: leave blank
MMSC: mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank
katyl said:
Name: AT&T
APN: wap.cingular
Proxy: leave blank
Port: leave blank
Username:[email protected]
Password:CINGULAR1 (yes this is in CAPS)
Server: leave blank
MMSC: mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS Port: 80
MCC:310
MNC:410
APN Type: leave blank
Click to expand...
Click to collapse
Thanks! I went to a post on one of the roms and saw something like this a little different but it works. Thanks if the one i did stops working in the future i will use this one to see how it goes.
Could someone post the Rogers APN settings? I'm running the latest CM9 Alpha, but I'm also not able to send/receive MMS. Just want to make sure that I have the proper settings there... Unless there might be something else going on?
Daemon7542 said:
Could someone post the Rogers APN settings? I'm running the latest CM9 Alpha, but I'm also not able to send/receive MMS. Just want to make sure that I have the proper settings there... Unless there might be something else going on?
Click to expand...
Click to collapse
they never work for me on anything other than rogers roms... though ive only tried using the ltemobile.apn and the rogers-core-appl.apn.
though if you download Go Sms and turn off all notifications you can just open go sms when you get an mms and download it through that,.
Name:*Rogers
MMSAPN:*rogers-core-appl1.apn
MMSC:*http://mms.grps.rogers.com
MMS Proxy:*10.128.1.69
MMS Port:*80
MCC:*302
MNC:*720
APN Type:*mms
*all other settings left blank*
Add this AS WELL as your other APN, it won't have a selectable dot next to it, but it will enable your mms, just remember to save and reboot
Sent from my SGH-I727R using xda premium
Don't put the *'s
Sent from my SGH-I727R using xda premium
Thanks denenatse, that was exactly what I was looking for. Now to find out if that was my issue...
So... that APN info was already in my settings, so I'm not sure why this is happening. I just swapped my SIM over to my Captivate, which is running the latest CM9 nightly, and it's having the same issue (though again the APN info is there already). The MMS will show up, but when I click on the Download button it just sits there saying downloading for a while. If I then scroll the screen or do anything, the download button just comes back up like nothing has changed.
The weird thing is that I have still gotten a couple pictures and a video sent to me, so I'm not sure if this is a CM9 thing, a Rogers thing, or just me being a retarded duck...
Sorry about the lag time to getting this up, since this is the only thing not really working it's taken a back seat to life in general.
I'm with you, no MMS on CM9. Rogers, same APN settings. It's not a huge issue to me but I don't like it when things are not working lol.
I dont know if this will work on Rogers, but when ever i go to an ICS rom (from gingerbread), i have to turn on PAP authentication to get mms working. may want to give that a shot.
XDA_Diomedes said:
I'm with you, no MMS on CM9. Rogers, same APN settings. It's not a huge issue to me but I don't like it when things are not working lol.
Click to expand...
Click to collapse
Figured it out!
You will notice in the default APN that comes with CM9 the URL is:
http://mms.gprs.rogers.com
it's supposed to be:
http://mms.grps.rogers.com
Don't see the difference? Look closer
At first it didn't work, but you have to find all APNs that use that URL and fix it everywhere...
Yay MMS!!!
RabidSmurf said:
Figured it out!
You will notice in the default APN that comes with CM9 the URL is:
http://mms.gprs.rogers.com
it's supposed to be:
http://mms.grps.rogers.com
Don't see the difference? Look closer
At first it didn't work, but you have to find all APNs that use that URL and fix it everywhere...
Yay MMS!!!
Click to expand...
Click to collapse
Do you have an issue with rogers on CM9 sending large SMS messages ? I seem to be able to send short SMS, anything long says it does not send
unibombz said:
Do you have an issue with rogers on CM9 sending large SMS messages ? I seem to be able to send short SMS, anything long says it does not send
Click to expand...
Click to collapse
I don't have that problem currently, sounds like an MMS issue, I believe by default the MMS app is set to convert long messages to MMS maybe try un checking that setting?
On another note...
The "grps" URL worked for a while (even after several reboots) then quit on me again... I ended up purging all APN's from my phone and re-creating from scratch and now it works fine but only with the original "gprs" URL.
I am stumped, 50% of the google search results for "Rogers apn" use "grps" in the url, and the other 50% use "gprs"...
So yeah in summary, I don't know what's going on, and may be mistaken about the URL being a typo. MMS is fricken witchcraft... It's working on my phone now, but I don't dare touch anything for fear of breaking it again.
RabidSmurf said:
I don't have that problem currently, sounds like an MMS issue, I believe by default the MMS app is set to convert long messages to MMS maybe try un checking that setting?
On another note...
The "grps" URL worked for a while (even after several reboots) then quit on me again... I ended up purging all APN's from my phone and re-creating from scratch and now it works fine but only with the original "gprs" URL.
I am stumped, 50% of the google search results for "Rogers apn" use "grps" in the url, and the other 50% use "gprs"...
So yeah in summary, I don't know what's going on, and may be mistaken about the URL being a typo. MMS is fricken witchcraft... It's working on my phone now, but I don't dare touch anything for fear of breaking it again.
Click to expand...
Click to collapse
I just switched all my apn's to the grps now, and just going to test with my bro to see if he gets any of my mms or long txt. I will msg back in a bit to see how it goes
unibombz said:
I just switched all my apn's to the grps now, and just going to test with my bro to see if he gets any of my mms or long txt. I will msg back in a bit to see how it goes
Click to expand...
Click to collapse
You can also send yourself MMS messages, just type your phone number into the "To" box, after a minute or two you should receive the MMS from yourself.
That's how I was testing last night.
RabidSmurf said:
You can also send yourself MMS messages, just type your phone number into the "To" box, after a minute or two you should receive the MMS from yourself.
That's how I was testing last night.
Click to expand...
Click to collapse
Well long SMS dont send just tested, nor do MMS ... I will be changing roms probably tonight I cant be bothered messing with this too much as i need my phone
---------- Post added at 08:09 PM ---------- Previous post was at 07:59 PM ----------
SETTINGS I FOUND
-------------HSPA------------------
APN: rogers-core-appl1.apn
Proxy: <not set>
Port: <not set>
Username: <not set>
Password: <not set>
Server: <not set>
MMSC: http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302 (retrieved from SIM)
MNC: 720 (retrieved from SIM).
Authentication type: <not set>
APN type: <not set>
--------------LTE--------------------
APN - ltemobile.apn
Proxy - <not set>
Port - <not set>
Username- <Not set>
Passwors - <not set>
Server < not set>
MMSC - http://mms.gprs.rogers.com
MMS - proxy 10.128.1.69
MMS - Port 80
MMS protocol - Wap 2.0
MCC - 302
MNC - 720
Aythentication type - < not set>
APN type - either "*" or "internet + mms" Should work
__________________
---------- Post added at 08:30 PM ---------- Previous post was at 08:09 PM ----------
found this too
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/thread-id/8096/page/1
This is what works for me on Rogers for MMS/SMS:
To get to the configuration screen go to:
Settings > Wireless & Networks > Mobile Networks > Access Point Names
*menu button* > New APN
Data Configuration
Name: Rogers
APN: internet.com
Password: wap
MCC: 302
MNC: 720
APN Type: default,supl
*all other settings left blank*
MMS Configuration
Then if you need support for picture and video texts also add the following APN.
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.grps.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 720
APN Type: mms
*all other settings left blank*
The third APN is for tethering.
Name: Rogers Tethering
APN: isp.apn
MCC: 302
MNC: 720
APN type: default,supl
*all other settings left blank*
Delete all other APN's listed, so that there is only these three left.
Reboot............
Heeter
Heeter said:
This is what works for me on Rogers for MMS/SMS:
To get to the configuration screen go to:
Settings > Wireless & Networks > Mobile Networks > Access Point Names
*menu button* > New APN
Data Configuration
Name: Rogers
APN: internet.com
Password: wap
MCC: 302
MNC: 720
APN Type: default,supl
*all other settings left blank*
MMS Configuration
Then if you need support for picture and video texts also add the following APN.
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.grps.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 720
APN Type: mms
*all other settings left blank*
The third APN is for tethering.
Name: Rogers Tethering
APN: isp.apn
MCC: 302
MNC: 720
APN type: default,supl
*all other settings left blank*
Delete all other APN's listed, so that there is only these three left.
Reboot............
Heeter
Click to expand...
Click to collapse
+1 to this, exact settings I am currently using and everything is working fine (CM9 07/02/2012).
Couldn't tell you why grps.rogers.com ever worked but I swear it did!! I am not crazy...
Heeter said:
This is what works for me on Rogers for MMS/SMS:
To get to the configuration screen go to:
Settings > Wireless & Networks > Mobile Networks > Access Point Names
*menu button* > New APN
Data Configuration
Name: Rogers
APN: internet.com
Password: wap
MCC: 302
MNC: 720
APN Type: default,supl
*all other settings left blank*
MMS Configuration
Then if you need support for picture and video texts also add the following APN.
Name: Rogers MMS
APN: rogers-core-appl1.apn
MMSC: http://mms.grps.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 720
APN Type: mms
*all other settings left blank*
The third APN is for tethering.
Name: Rogers Tethering
APN: isp.apn
MCC: 302
MNC: 720
APN type: default,supl
*all other settings left blank*
Delete all other APN's listed, so that there is only these three left.
Reboot............
Heeter
Click to expand...
Click to collapse
Sorry to resurrect this post but when I do this there is no radio button beside the "Rogers MMS" APN. Is this normal? I'm still having difficulty sending MMS.
Thanks.

Your MMS doesn't work? Maybe this will help...

Hey all,
I've been having this issue with my phone not sending or downloading picture messages. Well, I am using Wind Mobile for demo, but it should work for others (prove me correct, by clicking the "thanks" button):
1. Add internet.windmobile.ca as APN #1
2 APN #2:
Name: Wind CA MMS
APN: mms.windmobile.ca
MMSC: http://mms.windmobile.ca
MMS Proxy: 74.115.197.70
MMS Port: 8080
MCC: 302
MNC: 490
Type: LEAVE THIS BLANK!
The problem with mine was the type was set to mms.
When you're done, make sure that this APN (because my phone only lets me select 1 APN, so select internet when you need internet, and mms when you need mms) is selected when you need to download/send MMS (and maybe a quick airplane mode network refresh). This ain't the prettiest way, but it gets the job done!
Hope this help.
Cheers.
[Props to polkiu over at howardforums for this]
This is actually pretty useful because in some ROMs the APNs are written wrong. For example, on my parent's phone I have to manually edit Straight Talk's T-Mobile APN.
youshoe said:
Hey all,
I've been having this issue with my phone not sending or downloading picture messages. Well, I am using Wind Mobile for demo, but it should work for others (prove me correct, by clicking the "thanks" button):
1. Add internet.windmobile.ca as APN #1
2 APN #2:
Name: Wind CA MMS
APN: mms.windmobile.ca
MMSC: http://mms.windmobile.ca
MMS Proxy: 74.115.197.70
MMS Port: 8080
MCC: 302
MNC: 490
Type: LEAVE THIS BLANK!
The problem with mine was the type was set to mms.
When you're done, make sure that this APN (because my phone only lets me select 1 APN, so select internet when you need internet, and mms when you need mms) is selected when you need to download/send MMS (and maybe a quick airplane mode network refresh). This ain't the prettiest way, but it gets the job done!
Hope this help.
Cheers.
[Props to polkiu over at howardforums for this]
Click to expand...
Click to collapse
Yes this definitely helped!!!! I have been looking for months!!!! APN type was set to MMS.
Thank youuu
Pixel 2 XL on Freedom Mobile
This fix worked like a charm thank you so much
Just replaced wind with freedom

[Q] MMS issues?

Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Try Handcent
boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.
oldcrow66 said:
I was able to sent text messages just fine, but not MMS photos. I installed Handcent and set the photo size to 100k and the messages went through. I'll be calling Tmobile tomorrow to make sure it's not a provisioning issue.
I'll update if a solution is found.
Click to expand...
Click to collapse
Would this help with receiving MMS messages though? I have issues sending and receiving them currently. Have not had an opportunity to speak with Motorola's level 2 support yet.
boogalah said:
Hey all, Moto G US version owner here, and having trouble getting MMS working on at&t. I spent some time on the phone with them earlier and was more or less told that the phone wouldn't work right on network, or something to that effect. This was frustrating since everything else worked fine, and it is supposedly tailored for US networks after all. So I tried several different APN settings from online but to no avail. I even copied over the APN settings from my unlocked GS3 (which has no problems at all on at&t's network) and it still wouldn't work. I've contacted Moto's customer service as well and they've given me the number for Level 2 support, will be speaking to them soon.
I'm at a loss here.. yes, it is a new device and all, but is anybody else having this problem?
Click to expand...
Click to collapse
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Name: AT&T Phone
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: not set
MMS proxy: not set
MMS port: not set
MCC: 310
MNC: Not set
APN type: default, supl, hipri, dun
APN protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
AT&T US MMS
Name: AT&T US MMS
APN: phone
Proxy: not set
Username: not set
Server: not set
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: unspecified
MVNO type: none
MVNO value: not set
FWIW I've also used this AT&T APN Suggested from ATT forum and it also works with MMS after a reboot.
NAME: AT&T Phone
APN: wap.cingular
Proxy: (not set)
Port: (not set)
Username: [email protected]
Password: CINGULAR1
Server: (not set)
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication Type: (not set)
APN type: (not set)
APN protocol: IPv4
APN: enabled (may need to check this, not sure about your model)
Bearer: unspecified
angomy said:
I'm on AT&T Gophone, not AT&T postpaid, so your experience may be different, but I've had no problem sending MMS to other phones (android + iphones) or receiving them.
The AT&T rep set up two APN that I can see, including them here for you to try out if you want:
Click to expand...
Click to collapse
Prepaid? Last I remember prepaid doesn't support 4G devices for data. And MMS uses data, not wifi. And while I'm aware the MotoG can use 3G(I have mine on Verizon)...AT&T tends to lock down their better phones to 4G only to get users on the contract.
I could be mistake and that phone is supported, but I don't believe they run 4G on prepaid/gophone and hence you might not be able to run data.
As of 2012 they had an inner memo to their call centers saying that 4G devices, Rimms, and iPhones wouldn't be supported for Data any further.
Having same problem as original post
I'm having the same problem as original post, except I'm using StraightTalk. My Moto G is the US version - GSM (uses AT&T network). I've set it up to use the APN that StraightTalk provided. Browser works OK, so I know data services are working, but I can't send or receive MMS messages. I've also tried Handcent that was mentioned in this thread, but it still doesn't seem to be sending. I've also tried the AT&T APN settings from this thread, but no go. Not sure what else to do...

MMS.....Message not downloaded

Hi folks....
I have a problem receiving MMS on my Z3.
Despite having it set to automatically download MMS, it never does.
I have downloaded the Internet and MMS settings for my provider EE, but it still wont retrieve them.
It gives me the option to 'download message' manually, but that won't work neither.
Has anybody had this issue and/or is there a fix?
Thanks
KurtHoyle said:
Hi folks....
I have a problem receiving MMS on my Z3.
Despite having it set to automatically download MMS, it never does.
I have downloaded the Internet and MMS settings for my provider EE, but it still wont retrieve them.
It gives me the option to 'download message' manually, but that won't work neither.
Has anybody had this issue and/or is there a fix?
Thanks
Click to expand...
Click to collapse
hey do this: http://support.t-mobile.com/thread/75713
I had this happen to me as well. Fixed it by setting the APN Protocol and APN Roaming Protocol from IPv6 to IPv4/IPv6 (see bold items below).
Below is a full list of my current APN settings that seem to work perfectly for me.
APN: fast.t-mobile.com
Proxy: not set
Port: not set
Username: not set
Password: not set
Server: not set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: not set
MMS port: not set
MMS protocol: WAP 2.0
MCC: 310
MNC: 260
Auth Type: not set
APN type: default,mms,supl,admin,hipri
APN proto: IPv4/IPv6
APN roaming proto: IPv4/IPv6
APN enable/disable: enable
Bearer: unspecified
Click to expand...
Click to collapse
worked for me
regulator207 said:
hey do this: http://support.t-mobile.com/thread/75713
worked for me
Click to expand...
Click to collapse
Thanks for your help. I'll give this a go...
One way around it that I did find, was switching to 3G from 4G...
Using 3G I can download them, using 4G I can't - which is weird
regulator207 said:
hey do this: http://support.t-mobile.com/thread/75713
worked for me
Click to expand...
Click to collapse
I don't even see MMS Protocol: WAP2.0 as one of the fields. Why is it not showing up on my T-Mobile (D6616) Z3?

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