[Q] Screen tearing & distortion when left on all night as a bedside clock - Nexus 5 Q&A, Help & Troubleshooting

I always left my Galaxy S4 on all night long with an orbiting clock, dimmest screen, as my bed side clock. Obviously that's much more optimal with an OLED screen where the black area is actually off. On the Nexus 5, the whole panel has to be on all night long.
Anyways, using Dock Clock Plus to dim the screen all the way and orbit the clock to avoid screen burn in, I have been using the Nexus 5 the same way. On all night long as my clock. It worked fine for a few weeks but the last two nights I've woken up to see the screen all distorted and crazy looking.
I have to unplug the phone and turn the screen off and then it comes back mostly ok. A reboot fixes it 100%...though other factors may be involved. See the attached pictures of my screen.
So...is my phone defective? It works perfectly phone all day long after this happens...I'm not sure what triggers the problem but SO FAR, it doesn't seem to affect me.
Is it simply that an LCD panel cannot be left on all night like this? Thoughts, suggestions, RMA, live with it, etc.??
Thanks!

I don't think you have to worry about screen burn on the N5. I do the same except I just leave the click and widgets in one place. I don't see this issue but I think it may be software.
Also it may be the widgets you ate using for the daydream thing as well as any custom launchers which maybe caching the screen incorrectly.

obsanity said:
I don't think you have to worry about screen burn on the N5. I do the same except I just leave the click and widgets in one place. I don't see this issue but I think it may be software.
Also it may be the widgets you ate using for the daydream thing as well as any custom launchers which maybe caching the screen incorrectly.
Click to expand...
Click to collapse
Thanks for the feedback.
I am using Nova Launcher Prime and the clock is Dock Clock Plus. Never had this issue with the same setup on my Galaxy S4.
Any thoughts on how I can test out your theory if I leave it on again tonight and trigger the same occurrence?
Thanks

jeffreii said:
Thanks for the feedback.
I am using Nova Launcher Prime and the clock is Dock Clock Plus. Never had this issue with the same setup on my Galaxy S4.
Any thoughts on how I can test out your theory if I leave it on again tonight and trigger the same occurrence?
Thanks
Click to expand...
Click to collapse
Yeah,
For the launcher theory, right after you get this in the morning, go to Nova advanced settings and hit the restart Nova option.
For the widget, just try a different one. Maybe the default built-in clock.

obsanity said:
Yeah,
For the launcher theory, right after you get this in the morning, go to Nova advanced settings and hit the restart Nova option.
For the widget, just try a different one. Maybe the default built-in clock.
Click to expand...
Click to collapse
Thanks for your ideas. I think Nova is, in fact, responsible.
When it happened again last night, I opened and restarted Nova and it fixed it 90%. Another restart and 100%. I think tonight I will try to launch Dash Clock Plus from the GEL launcher and see if that makes a difference...if not, I'll try downgrading Nova from the beta to the latest stable release. Lastly, if that doesn't work, then it might be Dock Clock Plus and I'll have to try another Dock Clock.
Thanks again!

jeffreii said:
Thanks for your ideas. I think Nova is, in fact, responsible.
When it happened again last night, I opened and restarted Nova and it fixed it 90%. Another restart and 100%. I think tonight I will try to launch Dash Clock Plus from the GEL launcher and see if that makes a difference...if not, I'll try downgrading Nova from the beta to the latest stable release. Lastly, if that doesn't work, then it might be Dock Clock Plus and I'll have to try another Dock Clock.
Thanks again!
Click to expand...
Click to collapse
No problem. Based on your test I really think that if you just reinstall Nova it will fix your issues.

obsanity said:
No problem. Based on your test I really think that if you just reinstall Nova it will fix your issues.
Click to expand...
Click to collapse
So no issues at all last night after launching Dock Clock Plus from GEL launcher instead of Nova Prime.
Tonight I downgrade Nova Prime from beta to stable and test again, not using GEL.
If that works fine, I will try to replicate my problem by simply installing the beta again and seeing if it comes back tomorrow night.

obsanity said:
No problem. Based on your test I really think that if you just reinstall Nova it will fix your issues.
Click to expand...
Click to collapse
So not quite what I expected last night.
I uninstalled Nova Beta and installed the stable release. I turned on Dock Clock Plus and went to bed.
I woke up in the middle of the night and noticed it was distorting again...not what I expected.
Even worse, though, once I turned it on, it totally locked up. I spent 20 minutes trying to get it to clear itself up. Several reboots, crashes, freezes, still no dice. I could not get it stable. I even managed to uninstall Nova completely and get to the GEL launcher and still nothing.
The distortion/freezing/crashing was happening even during bootup, to the Google logo...I got into recovery/bootloader and STILL it was distorting/freezing/crashing. I thought my phone was done because half the time I turned it on, it would distort until the entire screen was frozen and I'd have to hard reset.
Finally, the only cure that I found was time. Turn it off and leave it off for a few minutes and it worked better...though after a few minutes of use it distorting.
I think that somehow, something is overheating internally and causing the issue. I'm not sure if it could possibly be Nova that's causing that...but I now know that getting away from Nova does not actually FIX it. Also, the "blame it on the beta" idea is out the window as well.
If I'm brave, I'll try again tonight to just use the GEL launcher instead of either Nova and see what happens, though I'm scared at this point. Thinking about an RMA.

jeffreii said:
So not quite what I expected last night.
I uninstalled Nova Beta and installed the stable release. I turned on Dock Clock Plus and went to bed.
I woke up in the middle of the night and noticed it was distorting again...not what I expected.
Even worse, though, once I turned it on, it totally locked up. I spent 20 minutes trying to get it to clear itself up. Several reboots, crashes, freezes, still no dice. I could not get it stable. I even managed to uninstall Nova completely and get to the GEL launcher and still nothing.
The distortion/freezing/crashing was happening even during bootup, to the Google logo...I got into recovery/bootloader and STILL it was distorting/freezing/crashing. I thought my phone was done because half the time I turned it on, it would distort until the entire screen was frozen and I'd have to hard reset.
Finally, the only cure that I found was time. Turn it off and leave it off for a few minutes and it worked better...though after a few minutes of use it distorting.
I think that somehow, something is overheating internally and causing the issue. I'm not sure if it could possibly be Nova that's causing that...but I now know that getting away from Nova does not actually FIX it. Also, the "blame it on the beta" idea is out the window as well.
If I'm brave, I'll try again tonight to just use the GEL launcher instead of either Nova and see what happens, though I'm scared at this point. Thinking about an RMA.
Click to expand...
Click to collapse
Definitely positively get it RMA. From what you just posted it looks like the screen connection is being affected by heat. Just get your data off of it before it goes dark completely.

Related

g2x just restarted on its own??

I never had restarting issues don't think it was what most of you guys going through this the first time it's happened. When it restarted all stock Widgets are back on the screen all firmware still the same runs a bit smoother don't really know what they changed anyone has a clue??????
Did it factory reset on you? All your apps still there?
I call it the G2x lottery, every time the phone reboots or I turn it off and back on, there's a chance it'll factory reset itself! I've actually been going on a month now with no random factory reset *fingers crossed*
Yea all my apps still here still logged in Google account just the original Widgets even the tip widget is restored seems a lil bit smoother.
filero555 said:
i never had restarting issues don't think it was what most of you guys going through this the first time it's happened. When it restarted all stock widgets are back on the screen all firmware still the same runs a bit smoother don't really know what they changed anyone has a clue??????
Click to expand...
Click to collapse
Welcome to the party, pal!
filero555 said:
I never had restarting issues don't think it was what most of you guys going through this the first time it's happened. When it restarted all stock Widgets are back on the screen all firmware still the same runs a bit smoother don't really know what they changed anyone has a clue??????
Click to expand...
Click to collapse
I know exactly what your talking about. I had to go through 2 other G2x'z before I got one that did not play opossum (freeze). But either Tuesday or Wednesday I heard the start up intro going off. Full battery. Then it happened today. Im sure it's an issue, but it's a different one than the others. Reason why I say different is that the others I had to remove the battery rinse and repeat when needed. With this issue, I simply have a Ghost reboot. I'll keep searching...
They don't call em Smart-phones for nothing.
I'm pretty used to the random reboots now. This is my 3rd G2x and it reboots the least. Once or twice a day. Actually Just rebooted 5 minutes ago sitting on the nightstand. Was hoping to see an update that would kill these random reboots but at this point, the terrible battery life and poor sound quality helped me decide that there won't be a 4th try.

wth!!! blue screen then fade to black

So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Wonder if the tablet or the battery overheated. Let it sit on the charger overnight. Hope that is all it was.
I honestly think it was the game...i got the tablet to boot into recovery and then rebooted it.so then i started to play the game again and bang blue screen. Same process, reboot into recovery and record....i could not get the tab to just turn on. After the last time i got it back on i have watched 3 hours of straight video and no problems.this was strange i have never had a device do this so we will see what happens.i uninstalled the game to be on the safe side
I'm just wondering if perhaps you are using Nova Launcher. I have had a blue screen 2 times now and on this last one yesterday it coincided with an update for Nova (play store was on auto update...) I managed to reboot with home and power button.
Yeah actually i am using nova...i use it on my g3 and nexus 7 too...I'll have to look into that thanks
Me too
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Click to expand...
Click to collapse
Just chimming in to say me too. Mine doesn't fade to black though, it just stays blue until I hit the power button then goes black and reboots. A few times it stayed blue until I held the power and volume buttons and rebooted like you did. I came here to try and find the stock rom for the At&t 12.2 and happened to see your comment. Nothing I have tried works. I used rom manager to fix permissions but with certain apps it just does not want to run right.
Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?
Eliphion said:
Hey! I get the exact same thing when playing Boom Beach. Im also using Nova Launcher. The screen goes blue, then fades to black and I have to reboot into recovery to get the tablet to turn back on. I havent played Injustice enough to notice it with that game, and I dont see it happen with Clash of Clans, or any other non intensive game. I chalked it up to overheating, but the Nova Launcher bit seems to be a common issue with us as well. Maybe it's Nova?
Click to expand...
Click to collapse
well i have not used nova on my 907a but i have notice the more farr you go form stock the more unstable the tablet behaves. at this point im just on stock rooted after trying several modes, I will stay like this until IF EVER some one builts a nice room for us.
Blue Screen On SamSung Galaxy Tab Pro 12.2 AT&T
wojo797 said:
So i was using my 907a playing injustice God's amongst us and right in the middle of play the screen goes blue and then the tablet shuts off. I hooked it up to my charger, no charging lights..this thing appears to be dead. Hopefully my Att insurance Will cover this...it was rooted but only do i could do the sdcard fix....any suggestions...i have had lot of devices this is a first
Click to expand...
Click to collapse
Just wanted to tell everyone else I'm having the same issue too. This started last week while I was in class using Samsung App Hword 2014 for a class report I made sure to save what I was doing but didn't save the 2nd half of my report. When I got the BLUE SCREEN OF DEATH..Last night I was playing Assassin's Creed Pirates and a few hours ago had this Tab crash on me with the BLUE SCREEN OF DEATH... Oh I also forgot to say that sometime it doesn't show key pad when you wake up the tablet for some reason I think Samsung needs to roll out an update fix for this.So anyone can get access to you tablet even if your tablet is setup for security key pin.
I hope this helps.
I did a chat with Samsung and they told me to clean my cache go to recovery mode.
power off the tablet, then hold the vol. up home button and power. That brings you to the recovery mode use the vol.button to clear cache and then reboot. I'm still testing it out. Seeing if this happens again but most likely will be returning it because I got a defective Samsung Galaxy Tab Pro 12.2 32 gig AT&T..
I recommend register your tablet on Samsung web site and report this I got a clam ID for record on my account. I think Samsung knows about this because they also said if my screen went from blue to black. Mine was stuck on blue and it rebooted.:highfive::laugh:
Same issue I was having. It was really bad after a while. Every few minutes or so. The tablet was unusable. I sent it back to Samsung to be fixed. I haven't had a single crash since I got it back. It seems to be a ATT version issue.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have the same issue. Maybe due to xposes framework. It does seem to get more unstable after root. I may go back to stock and see how it performs. Then only apply root.
Try going to developer options and unchecking force GPU rendering
I continue to have this issue about 5 to 20 times a day using any game or app that is resource hungry. Usually the minute I get the BSoD I hold the power button and home button until it reboots. I'm completely stock, no root.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
I contacted samsung and they are claiming they had no complaints...they recommended a restore .so i tried it, i then had it go blue on me while reading a book...so I'm calling tomorrow and recommend everyone on here experiencing this to contact them...this is bs
The AT&T version has a flaw that they don't want to admit until you complain about it. I have not had any issues since I sent it in for repair.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I have the same problem with mine and have sent it into samsung twice now with neither time fixing the issue
FYI - I had the same issue on a brand new, totally stock, 2 hour old Note. I had it for a week and it would blue->reboot at least once per day. I took it back to AT&T and swapped it out. I've had the replacement for 3 weeks now and it hasn't happened once.
Just sent mine back to Samsung... Should arrive there today... Hopefully they fix it
OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.
wojo797 said:
OK they closed my ticket... Replaced the LCD on my note and is being shipped back. I will keep this thread updated... I don't think it was the LCD but I could be wrong and that is a expensive repair for them to do just for the hell of it. So hopefully this fixes it.
Click to expand...
Click to collapse
Interesting. That's not what they replaced on mine. They replaced some part that gets updates from AT&T. They said it wouldn't update and that's what was causing the blue screen crash.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

Touch screen problem

Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....

Question Nova launcher bug

Hi! Anyone using nova launcher on their xiaoxin tablet? Whenever my tablet wakes after long sleep, say overnight or longer, it launches in the multitasking pane instead of home screen. Not a big deal but a little annoying. Anyone else seen this?
I'm using the chineese stock rom btw.
I've never seen that and I also use Nova. But it might be because I've got mine set to go to sleep at 11:30pm everyday so it doesn't have a long sleep?
Never does it in the day though.
mardon85 said:
I've never seen that and I also use Nova. But it might be because I've got mine set to go to sleep at 11:30pm everyday so it doesn't have a long sleep?
Never does it in the day though.
Click to expand...
Click to collapse
Thx, I will try to turn that function on.

Question Strange back button delay/behaviour?

Has anyone else experienced this? It's kinda hard to explain, but often times when I press the back button, the phone either 1. ignores the press (though I can confirm the press is registered because it vibrates and I have "show taps" enabled) or 2. there's quite a bit of delay before the action happens.
Unfortunately I can't figure out a pattern when this happens or what triggers it. I don't have a screen protector. Is there any way to fix/change this? I am rooted.
I've been using gestures for a year. I was surprised at how quickly I got used to it and wondered why I resisted for what seemed like so long. I know it's not for everyone, but I don't notice this issue with the gestures. I've even implemented a few custom gestures through Nova Launcher Prime.
roirraW edor ehT said:
I've been using gestures for a year. I was surprised at how quickly I got used to it and wondered why I resisted for what seemed like so long. I know it's not for everyone, but I don't notice this issue with the gestures. I've even implemented a few custom gestures through Nova Launcher Prime.
Click to expand...
Click to collapse
I try to like gestures with every new phone. This time I completely forgot and I guess I'll give them a shot again but man they really don't click with me.
NSD said:
I try to like gestures with every new phone. This time I completely forgot and I guess I'll give them a shot again but man they really don't click with me.
Click to expand...
Click to collapse
Maybe they'll fix whatever the other issue is and you can go back to them eventually. Try them again after each month's firmware update (first Monday of each month, normally - some exceptions for holidays).

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