My N5 freezes for a couple seconds and reboots. Happens every day or two. Usually it is when I have chrome or Google now open.
I've started to collect a last_kmsg when it happens. Is that the best way to troubleshoot? Do those reports contain any private data, or are they safe to post here in full?
Anyone else having this problem?
Cheers
PS running krt16m stock rom and kernel, chainfire's superSU, twrp recovery.
Here are the last three kmsg pulls.
Anyone care to hazard a guess as to whether I'm having hardware or software trouble?
Nothing looks "out of the ordinary" looks like a system crash, is this issue continuous? Perhaps make a back up through TWRP and restore, see if this resolves the hiccup.
I tried wiping EVERYTHING and installing the factory image. Let it sit while it downloaded all the user apps, updated system apps, etc. DIDN'T ROOT IT. Rebooted once and got a kernel panic almost immediately. ATTACHED: kmsg from that one and another from when I was backing up a few hours ago.
I'm no longer seeking help on this issue, but I'm still curious whether anyone else has this same problem with their first-run Nexus 5 in the near future.
Approached Google's support for RMA... they asked me to run it in safe mode, which I did for 24 hrs with heavy use. Still got a couple of kernel panics. They're cross-shipping a replacement to me now.
Fingers crossed that the new unit won't have any of the problems that so many folks on xda are mentioning: dead px, under-glass dust, faulty speaker, rattling buttons, etc! Thought I got off pretty lucky without those, but faulty RAM is more ruinous still.
I am having the same issue. I reflashed factory hoping to fix it, but its still doing it. TIme for RMA I guess.
Seems to be some errors with the CPU Cache?
L1 / TLB Error detected on CPU 2!
Kernel panic - not syncing: L1 recoverable error detected
Related
I've been searching the interwebs and XDA for days regarding the random reboots that the Nexus S is cursed with and I was wondering if there are any confirmed solutions? (Phone randomly reboots, and gets stuck at a bootloop with a very dark screen until battery pull).
I've read reports where an OTA was supposed to have fixed the problem and read other reports that stated that if the reboots persist after the OTA then the phone has a hardware issue and needs to be replaced.
Mine has been doing it at the most random times, which is a major inconvenience for me if I rely on the alarm clock to wake me up in the morning.
I've run factory wiped, flashed stock, Cyanogen, and NSCollab and they all have had the problem. Can anyone provide me with some help?
If I can't figure out how to get rid of them I think I'm going to try my luck with a refund or exchange before the warranty runs out.
I just got an AT&T version for my wife during the "free upgrade" promotion. I have not rooted or installed any roms and this phone is having some issues. Reboots at completely random times, goes into boot loops, and even locks on a black screen with the buttons lit. I have been searching for about 2 hours without any real answers. I have been through Aria, Captivate and now NS. Flashing roms and dealing with android quirks is usually not an issue, but I want to retain my ability to return this phone if it is faulty.
What I have tried:
1. Uninstalled questionable user apps
2. Switched SIM cards (used my SIM)
3. Factory Reset
Model: GT-I9020A
Ver: 2.3.4
Base: I9020AUCKE1
Build: GTJ61
Some help/suggestions from some experienced Nexus S owners would be appreciated. Thinking tomorrow will be a return to Best Buy.
andythefan said:
I've read reports where an OTA was supposed to have fixed the problem and read other reports that stated that if the reboots persist after the OTA then the phone has a hardware issue and needs to be replaced.
If I can't figure out how to get rid of them I think I'm going to try my luck with a refund or exchange before the warranty runs out.
Click to expand...
Click to collapse
I ended up doing an exchange at BB today and the problem is gone. I would definitely attribute your problem to a hardware issue. The new NS that I have is running smoothly and has not had one freeze or reboot yet. Get yours traded in before it is too late.
I would like to add that it seems there is a lot less support/community advice in the NS section than some of the other sections I visit. Strange...
I get the same thing, and frequently woke up (late) to bootlooping...
This is far from a fix or diagnosis.. but this is how I manage:
1. Buy a cheap alarm clock
2. when the phone is bootlooping, I plug in the usb (to computer), open dos prompt and type adb reboot or adb reboot recovery (then fix permissions). If you have the android sdk installed on your computer, of course.
I have a case.. and it's a pita pulling the battery out.
However, before i go to sleep, I've been turning off auto-sync (gmail, contacts, etc, all of them), and it hasn't bootlooped overnight since.
Something to try.. but good luck My signature has my phone version and setup.
Thanks for replying everyone. I went ahead and arranged to have it replaced. In my area only one Best Buy had Nexus S's in stock and they were sold out online. There was an armed robbery in the area near the Best Buy, but I went anyways!
I've got the last Nexus they had and just nandroid restored. Everything seems fine so far!
Not even a week into having a replacement Nexus S the reboots have started happening again. It's happened twice today. This leads me to think, is this a software issue?
Try a different kernel.
Wipe cache & dalvik.
Fix permissions.
Hey guys,
I need help. Badly. My trusty SCH-I535 has pretty much gone to pot over the last three days. It started with the lockscreen/power button becoming so loose and sensitive, that the screen was perpetually turning on and off. However, my warranty expired last Thursday. Aside from that, the software was functioning beautiful (Carbon ROM, unknown August 4.3 nightly). Today however, the phone decided to freak out. Suddenly, it began displaying the incorrect time, wouldn't show me new messages, and applications were incredibly unstable. In an attempt to fix the issue, I decided to re-flash the ROM. This however, made no change. Therefore, I made the decision to finally update to the most recent stable version. After doing this, the phone wouldn't boot past the carbon boot animation. I rolled back to an older build, and had the same issue.
Here's where it gets sucky. After rolling back didn't do anything, I was in the process of re-flashing 1.8. During install process, TWRP crashed. This left me without a bootable system partition. As the night has worn on, it's become worse and worse. Now, TWRP is crashing often before the splash screen, at the "Samsung Galaxy SIII" screen. Occasionally it will load, but always locks up and crashes before finishing the install process. Same deal with CWM. I have tried several versions of both recoveries and none have made a single bit of difference. I've scoured the forums, and can't seem to find an identical problem/working fix. I've tried everything I can find, and so far, nothing productive has happened. It's 3:25AM over here, and I'm exhausted. I'm at my wits end. Any input would be fantastic.
Thanks so much,
The_Unofficial
Did you try to flash via ODIN? Maybe it will help you to boot it to normal.
The_Unofficial said:
Hey guys,
I need help. Badly. My trusty SCH-I535 has pretty much gone to pot over the last three days. It started with the lockscreen/power button becoming so loose and sensitive, that the screen was perpetually turning on and off. However, my warranty expired last Thursday. Aside from that, the software was functioning beautiful (Carbon ROM, unknown August 4.3 nightly). Today however, the phone decided to freak out. Suddenly, it began displaying the incorrect time, wouldn't show me new messages, and applications were incredibly unstable. In an attempt to fix the issue, I decided to re-flash the ROM. This however, made no change. Therefore, I made the decision to finally update to the most recent stable version. After doing this, the phone wouldn't boot past the carbon boot animation. I rolled back to an older build, and had the same issue.
Here's where it gets sucky. After rolling back didn't do anything, I was in the process of re-flashing 1.8. During install process, TWRP crashed. This left me without a bootable system partition. As the night has worn on, it's become worse and worse. Now, TWRP is crashing often before the splash screen, at the "Samsung Galaxy SIII" screen. Occasionally it will load, but always locks up and crashes before finishing the install process. Same deal with CWM. I have tried several versions of both recoveries and none have made a single bit of difference. I've scoured the forums, and can't seem to find an identical problem/working fix. I've tried everything I can find, and so far, nothing productive has happened. It's 3:25AM over here, and I'm exhausted. I'm at my wits end. Any input would be fantastic.
Thanks so much,
The_Unofficial
Click to expand...
Click to collapse
Your broken power button is probably the issue. The reason your recoveries are crashing is likely because the power button is triggered and it's making the phone turn off in the middle of the process.
It's unfortunate your warranty just expired, but you can get it fixed through a website, then you should be good from there. Also I would try to call up Samsung and tell them what you think the problem is, they might give you a break and fix your phone anyway since it's only a week after warranty.
Sent from my SCH-I535 using Tapatalk 2
Details...
Alright guys. More details. Sorry it took so long to reply. Apparently I had Gmail set to send XDA emails to spam. Silly me.
The more times I attempt to boot to recovery, the earlier TWRP will freeze.
TWRP rarely makes it beyond the "Installing System" process
TWRP NEVER makes it beyond the "Creating Symlinks" phase
I'm using TWRP 2.6.3.0
If I let the phone sit, it gets farther in the installation process before hanging
Bad Username, I tried contacting Samsung and Verizon. Neither one of them would replace , or fix it for me. Have any specific resources for repairing the button? That would be excellent. I just ordered a cheap $3 case on Amazon to see if that would help fix the problem. I don't, however believe this is causing the problem. TWRP has a lockscreen. It never goes to the lockscreen, it just hangs, then eventually force reboots. Almost as if some temporary RAM storage is being filled up. It's quite strange.
skyss07 I would REALLY prefer not to flash to stalk. Like, REALLY. This would mean losing all my files and pictures. I'm not too keen on that. I'm saving that as a final resort only.
The_Unofficial said:
Alright guys. More details. Sorry it took so long to reply. Apparently I had Gmail set to send XDA emails to spam. Silly me.
The more times I attempt to boot to recovery, the earlier TWRP will freeze.
TWRP rarely makes it beyond the "Installing System" process
TWRP NEVER makes it beyond the "Creating Symlinks" phase
I'm using TWRP 2.6.3.0
If I let the phone sit, it gets farther in the installation process before hanging
Bad Username, I tried contacting Samsung and Verizon. Neither one of them would replace , or fix it for me. Have any specific resources for repairing the button? That would be excellent. I just ordered a cheap $3 case on Amazon to see if that would help fix the problem. I don't, however believe this is causing the problem. TWRP has a lockscreen. It never goes to the lockscreen, it just hangs, then eventually force reboots. Almost as if some temporary RAM storage is being filled up. It's quite strange.
skyss07 I would REALLY prefer not to flash to stalk. Like, REALLY. This would mean losing all my files and pictures. I'm not too keen on that. I'm saving that as a final resort only.
Click to expand...
Click to collapse
Mobile tech videos would do it, not sure what the cost would be, I'd try contacting them.
Sent from my SCH-I535 using Tapatalk 2
My Z3 sometimes does "stealthy" auto reboots when not in use. The system crashes and does an auto reboot but not a full one because the phone won't ask for the sim pin code, it will reboot to the lockscreen so unless you're looking at the phone while it happens you won't notice. If you're lucky enough to catch the reboot, you'll notice the screen suddenly lighting up, and the boot animation will play, then the phone will go back to the lock screen where you left it. My phone does this a couple of times a week, most of the times I don't catch it but there's a way to tell: go to Settings → About Phone → Diagnostics → SYSTEM INCIDENTS
If it shows 0 this means you haven't had a reboot in the past 10 days. Right now on mine it shows 1 which happened during the night (so I didn't catch it happening). I always have 1 or 2 in there, I'm not sure if it always happened, but I started noticing it after Lollipop, and factory reset didn't help.
Please let me know if you have any "system incidents".
MarkMRL said:
My Z3 sometimes does "stealthy" auto reboots when not in use. The system crashes and does an auto reboot but not a full one because the phone won't ask for the sim pin code, it will reboot to the lockscreen so unless you're looking at the phone while it happens you won't notice. If you're lucky enough to catch the reboot, you'll notice the screen suddenly lighting up, and the boot animation will play, then the phone will go back to the lock screen where you left it. My phone does this a couple of times a week, most of the times I don't catch it but there's a way to tell: go to Settings → About Phone → Diagnostics → SYSTEM INCIDENTS
If it shows 0 this means you haven't had a reboot in the past 10 days. Right now on mine it shows 1 which happened during the night (so I didn't catch it happening). I always have 1 or 2 in there, I'm not sure if it always happened, but I started noticing it after Lollipop, and factory reset didn't help.
Please let me know if you have any "system incidents".
Click to expand...
Click to collapse
Hi Mark
I know this phenomenon on custom Roms or when using a custom kernel.
I think this is called a hot - reboot, kinda, because it's not a full reboot.
If you're using w custom kernel this might be the reason, or the settings of the kernel.
I can't check what you requested because I'm using the concept rom atm.
But I'm quite sure I don't have this issue, as I remember from kk days that the notifications are gone afterwards and I think this would go for lp too, and I didn't notice so far (on this rom).
But I did have had random reboots many times at different set ups of course. It can also occur on certain stock kernel settings or root apps I assume.
Gesendet von meinem D6603 mit Tapatalk
Aronuser said:
Hi Mark
I know this phenomenon on custom Roms or when using a custom kernel.
I think this is called a hot - reboot, kinda, because it's not a full reboot.
If you're using w custom kernel this might be the reason, or the settings of the kernel.
I can't check what you requested because I'm using the concept rom atm.
But I'm quite sure I don't have this issue, as I remember from kk days that the notifications are gone afterwards and I think this would go for lp too, and I didn't notice so far (on this rom).
But I did have had random reboots many times at different set ups of course. It can also occur on certain stock kernel settings or root apps I assume.
Gesendet von meinem D6603 mit Tapatalk
Click to expand...
Click to collapse
My phone is completely stock and I still have these weird reboots. Before I do another factory reset I'm trying to understand if other people have them (and then not bother with a factory reset because that would mean it's a firmware issue) or if I'm the only unlucky one who keeps getting them. Anyway, I was considering getting my phone serviced, I noticed the glass is a bit misaligned and I have a dead pixel, I called the service center and they said both issues are covered by the warranty. Might as well add random reboots to the list, maybe they'll get me a refurbished phone, mine has a few marks on it.
I factory reseted my phone and then sent it in for repairs, most likely got a refurb too since this one looks brand new, and I still have those "system incidents" happening early in the morning when the phone is just resting on my table.
I don't like begging for replies but please if you stumble upon this thread just drop a line saying if you have them or not. At this point I can't be the only one.
Also I'd like to know if there is any way to consult a log or something that would tell me why it happened.
I used to have them on kk, but they stopped. Mine would only happen at work, which led me to believe it was network related somehow... As if a spotty signal was heating up the phone or something. They stopped as randomly as they started.
Sent from my SM-T700 using XDA Premium HD app
I factory reseted my phone again after messing with the concept rom, and guess what, not even one day passes and the piece of crap reboots out of nowhere like always. I'm so mad right now, I only have 3 thirdparty apps installed, poweramp, the app from my mobile data provider and waze. I will start to try and get rid of this phone now, this is absolutely ridiculous.
I have exactly the same problem. Started after installing LP. Had someone found a solution?
Sam
Wait, is this happening on the Concept ROM? Because if so, you do know that's an unfinished ROM, right? Not meant to be a daily driver?
Clean flash the latest stock LP and go from there.
robogo1982 said:
Wait, is this happening on the Concept ROM? Because if so, you do know that's an unfinished ROM, right? Not meant to be a daily driver?
Clean flash the latest stock LP and go from there.
Click to expand...
Click to collapse
Dude, read the post again. It's happening on stock lollipop with literally no mods installed. I kept the concept rom for 5 days and it was absolutely stable for those 5 days. Stock lollipop reboots at least once every 10 days, but usually twice.
Here's a recap: I had the phone for quite a while now, I don't remember if I had reboots on KitKat, but I definitely have had them for the past 2 months or so. Meanwhile I got my phone refurbished because I had a dead pixel, it was already rebooting when I sent it in, got it back factory reseted and hardware refurbished and the reboots continued once I started installing all my stuff. Now I installed the concept rom to check it out, went back to stock lollipop with a full factory reset via PCC and after a day with pretty much nothing installed I had another reboot. The only thing that was kept during all this time is my 16Gb Class 3 SanDisk SD Card and my WIND (IT) nano sim card. I've decided to buy another SD Card anticipating the Android M memory unification feature, so I bought a Class 10 uhs3 32Gb SD Card from Kingston (which by the way isn't reaching anywhere near the declared speeds of 80/90mb/s, it only reads and writes at around 35 on the phone, I made a thread about it, maybe the phone itself can't read that fast), and I've been using it for a day now. I had no reboots yet but I had some weird app incidents under diagnostics, one from photo analyzer service and one from backup and restore (I hope they happened when I was still messing with the memory card in and out, because I didn't use any of those apps).
Here's a thread I made on the official forum:
https://talk.sonymobile.com/t5/Xper...oubleshoot/m-p/1057964/highlight/false#M26160
By the way, I still don't know if these reboots are rare or if everyone has them. Too few people have commented on whether they have them or not, while this thread has 447 views. If even 10 people commented saying if they had reboots or not I'd be able to rule out glitchy firmware. A friend of mine has the Z3C and he said he has no system incidents and his phone never rebooted.
Still getting soft/stealthy reboots
After doing a complete repair via pcc, I did not put a SD card back in my phone and only installed my google account and apps... No 3rd party apps. It goes for a couple days and then starts doing a reboot usually once every charge and mostly in the morning. The battery usage graph shows a pretty significant gap as if the phone was off but not completely off. Then I find system incidents in the diagnostic app but it only gives me the date and time of when it happens. No other information. Kind of useless if you ask me. This has all started after updating the official LP build . 200 firmware. Sony needs to investigate this became it's happening more and more for people on 5.1.1
I have a locked bootloader, stock kernel, rooted, xposed, dual recovery, tricked out rxz experience ROM with 85 apps (it includes 17-19 xposed add-ons) in addition to 102 system apps, no random reboots at all. I keep an eye on phone diagnostics, system status (temperatures, etc.) like a hawk.
So guys if this happens at you at stock rom , my suggestion is ask the service for replacement maybe.
Sent from my D6603 using Tapatalk
I am currently doing a test after repairing via pcc, installing a new Google acc, only important updates to apps I use that come pre-installed. So far it's been 5 days and no soft boots or incidents in diagnostics. Although it means nothing because usually after about a week or so is when the issues come back after doing a full repair or factory reset. I guess time will tell. Otherwise everything seems to be working great, especially battery life.
Hi all
I have an annoying issue just started to happen yesterday
I have BKL09 Version with latest stock EMUI 9.1 AND patches
Suddenly the device is rebooting randomly just after 3 to 5 min of use ..it may reboot now while I'm writing this !
I have tried to uninstall the last 5 apps or so that may have contributed into this but no luck
I can also try to do factory reset but it's a pain as I have lots of apps and data to backup
Just wondering if anyone has faced the same situation or what else I can look for before factory reset ?
Thank you
Reboots If not under use?
Reboots If battery full or empty or both?
Before reboots IT shows Something on the screen?
Hopefully is a software problem. Try to backup your data an reset everything. If that didnt work, hopefully is the battery.
The worst case the problem may be some chip on the motherboard(cpu, memory, some electronic) that has aged or water damage or purely bad luck.
I had a Nexus 5X with the well know "soldering problems" that did the dame thing; sudden reboots.
slvjpn said:
Reboots If not under use?
Reboots If battery full or empty or both?
Before reboots IT shows Something on the screen?
Hopefully is a software problem. Try to backup your data an reset everything. If that didnt work, hopefully is the battery.
The worst case the problem may be some chip on the motherboard(cpu, memory, some electronic) that has aged or water damage or purely bad luck.
I had a Nexus 5X with the well know "soldering problems" that did the dame thing; sudden reboots.
Click to expand...
Click to collapse
Thank you for the response
It reboots randomly while in use and not in use
When it reboots , battery is always have juice never empty or low charged
It's just hang for few seconds then reboot itself
I have tried wipping the cash partition as advised by support when I called them over the phone but it didn't help
Next I'm going to monitor for few days then try a factory reset
But if it's battery ..how can I get it replaced ?
Sent from my Honor View 10 using XDA Labs
If You opened a phone before, battery in this model is prety simple to be replaced. You should be carefull with batteries as they might be dangerous. If You never did IT, You should find a service that can do that for You.
A replacement battery is 15$ dollars in my country and the service should be around another 15-20$ as it's not so hard to replace IT. This phone s are not glued - You can check IT on YouTube.
i also have the same issue from mid march and it has progressively worsened only. did you find any solution
I have a very weird issue with my HTC U11 plus:
When the screen is off (the device is asleep, not turned off), pressing the power button or using the fingerprint sensor turns it on, but there is a random delay, between 5 and 20 seconds, where the screen stays blank.
Additionaly, the Edge Sense is absolutely unreliable: there is again a delay of between 5 seconds and 35 seconds.
It has started doing that last week.
I tried factory resetting it today, but I get the same result. I have opened a ticket at HTC, but as it is out of warranty, I don't think they'll be able to help me...
Has anyone ever seen such an issue?
Did you solve this？
I have this problem too and my camera also have delay when i open.
I tried flash the stock RUU,but it's no use.?
No, unfortunately not. HTC support said they could repair it but as it was out of warranty they gave me a quote for several part replacement they might have to do, and it cost the price of a new handset (500 euros for a motherboard replacement) so in the end I went with a new handset
It's so unfortunately.?
I have the exact same issue and from the last weekish or so, and no luck fixing it or finding out what is causing it. Also tried factory reset, safe mode doesn't help. Randomly its ok at times but typically 5 seconds to wake from sleep mode. Ive done no system updates. And yes camera is affected, almost feels like CPU tied up doing something.
running android 9
software 2.20.709.2
kernel 4.4.153
It must be an APP issue causing this, does someone have the issue on a rooted device to see what's using the CPU. Once its out of sleep mode for a bit its all ok and runs normal.
---------- Post added at 02:42 PM ---------- Previous post was at 02:11 PM ----------
Hi edzilla,
Did you try another ROM, or does anyone with the HTC u11+ not have this issue and if so what ROM/stock version are you on?
I believe I was on the latest update when it happened, and that that there wasn't any update before it started happening.
ill try rooting/aftermarket rom later to confirm if its hardware.
i downgraded back to android 8 RUU and the issue is still there. i have not tried non stock rom yet but this seems like a hardware issue with the screen or CPU once its in full sleep mode. is anyone running a decent alternative rom i can try?
Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!
ForSH-3719 said:
Anybody found a solution? Like with a different ROM? Or confirmed it is hardware?
I have the same. Came out of the blue. First it was draining the battery. That has stopped now. But since a couple weeks, huge delay when starting. Up to 25sec.
Thought it was an app. So did a hard reset, wiped everything. But even without any apps installed, still the same delay when starting from standby.
Android 9
software 2.19.401.2
kernel 4.4.153
Is it worth putting a different ROM? Don't want to waste a weekend...
So maybe better directly getting a new phone? Any thoughts?
Thank you!
Click to expand...
Click to collapse
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.
jaya21 said:
I couldn't find a good rom to try and never found a fix for the slow wake issues.. still happens in safe mode so not an app. Most likely hardware.. gave to my daughter who can deal with the issue better than me.
Click to expand...
Click to collapse
Then won't spend time - served me well for 3+ years.
Will get a new phone...
Thanks a lot for letting me know.