Related
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
ben_pyett said:
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
Click to expand...
Click to collapse
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
olyloh6696 said:
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
ben_pyett said:
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
Click to expand...
Click to collapse
Yeh thanks I think it must be the heat that damaged the phone; it was working perfectly before for the last 3weeks!
My phone is just a month old now
Hopefully they just send me a new phone
I tried to act pleading in the email, but I did not mention anythig about leavig it in heat or the car. I just said it keeps crashing on me...
Hopefully I get a reply soon tommorow!
Sent from my HTC Desire S using XDA Premium App
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
olyloh6696 said:
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Click to expand...
Click to collapse
A2Z said:
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
Click to expand...
Click to collapse
Yeh, some of them have the same problem after a couple if weeks old (not exposed to heat or anything) what causes this problem?
How often do u have this problem??
My old Nokia 5230 has the same problem
Mine has the same problem and has never been exposed to extreme heat. I think the power button is faulty and after some use it get stuck some times and closes the phone down. I started pressing the button with less force and the random power downs stopped happening.
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
A2Z said:
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
To be honest, I think its more of a hardware problem!
My phone was running fine on stock and custom roms for 3 weeks, then it just started last week when I left my phone in the car
A lot if desire hd users had the same issue as us!
I'm awaiting a reply from HTC now
Will update on what they say.
the heat probably was the culprit
my phone reaches around 45c at times due to the high outside temperature here,but i don't have any problems so i guess yours was heated more
but if you can, try changing the battery it may help
Random shutdown
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Thanks for the replies everyone!
I received the following e-mail of HTC today:
Dear Oliver Loh,
Thank you for contacting HTC regarding your HTC Device.
I understand that you are currently experiencing difficulties with rebooting and random restarts.
I believe that the reason for this is because of a hardware issue.
In order to rectify this I would like you to perform the following actions:
) Make sure your device is fully up to date:
Menu - settings - about phone - system software update - tick box - check now.
) If possible test the device with or without a (new) battery, SIM, SD card.
To assist you further I have attached links to the HTC Support Site which will enable you to work through the above step by step:
http://www.htc.com/uk/support.aspx
Once the above has been completed you may be required to do a factory reset, for your convenience I have detailed the steps below:
) Restarting or factory resetting your phone:
Restarting your phone (soft reset):
If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive, try restarting your phone and see if that helps solve the problem.
Please remove the battery, wait for a few seconds, reinsert the battery, and then turn the phone on.
Performing a factory reset (hard reset):
Note: Factory reset will not remove the data and files that are in your phone’s microSD card.
Factory reset is not a step to be taken lightly. It will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.
Performing a factory reset via settings
Performing a factory reset using phone buttons:
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE or (Factory Reset), and then press POWER.
4. Press VOLUME UP to start the factory reset.
Should the above solution not resolve your query please can you confirm the following and reply to me:
1) Has the device been recently updated/upgraded or changed:?
2) Has a new application been recently downloaded:?
3) Please can you turn off all applications and UN-install any which are unessential, As they may be causing issues:?
4) What have you already done/tried to troubleshoot your issue/s:?
5) When did your issue/s occur or re occur:?
6) Is you device or applications fully up to date:?
Should the above fail to restore your device to full working order, the device (MAY) need to be sent for repair.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxx.
Sincerely,
Robert
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
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We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Click to expand...
Click to collapse
And today i can confirm the problem has occured 8 times today. Now it can do the problem up to 3 times in a row, when the device is in use.
It happened this morning 3 times, 2 in the afternoon, and as i am typing now, i just booted into recovery and the phone crashed on me twice at the recovery screen.
I will reply to HTC and tell them i have the stock rom etc, and will s-on my device and send it for repair soon hopefully
So what's your uptime since you changed??
rotem said:
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Click to expand...
Click to collapse
If the problem persists through multiple ROMs, it definitely sounds like a hardware problem. I'd return it to stock and have it sent in for repair under warranty.
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
LaKraven said:
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
Click to expand...
Click to collapse
Hmm.. it does make a bit more sense that the heat could have affected the battery rather than the phone itself.
The battery is probably unable to run under low power that is used when put in sleep mode so it just cuts itself out altogether.
My hypothesis...
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Julzx said:
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Click to expand...
Click to collapse
That's sounds like a bad battery connection, I'd take it back under warranty {if possible} as the chance of a fried eMMC chip must be high!
Hello XDA, i've heard (and know) that you guys are quite good with phones, and was hoping someone would be able to help me out, i can't find anybody with the same problem.
So here it is:
Since i've been skiing, often when i lock my phone the screens keeps on coming on and staying on the lock screen, and just won't turn off, so it's an obvious baterry drainer and pontentially dangerous for the screen, so i've resosrted to putting a black background image.
Also when the battery gets "critically low" my phone comes up with the message and also vibrates, but keeps on repeating in, just doesn't stop !
I've also noticed that when this problem occurs when i go into battery saver in options the second box constantly flashes as does the estimate remaining time and time since last charge.
My battery is now really bad when this happens, but supprisingly is ok when this doesnt happen.
Has anybody else had this problem, or something similar? and could someone give me some advice (factory reset? which i don't really want to have to do :/ )
Thank You
and my phone is generaly a bit buggy when this happens, like suddenly turning off etc.
Since this happened after skiing, I'm guessing your phone got a bit wet, probably around either the power button or the battery (or both). You can try drying it out by putting it in some warm dry rice (an excellent dessicant) but that's something you do within minutes of it getting wet, not days, if you want to avoid permanent damage.
You could also try taking the battery out and carefully inspecting it, comparing it with the battery from another phone, etc. If it appears damaged in any way (swollen, discolored, corrosion on the contacts, etc.) you could try replacing the battery and seeing if that helps. You could also replace the phone, of course, but you'll probably have to buy it at retail price unless you've got insurance that covers liquid damage.
You could try a factory reset before replacing the phone, since you'll lose all your data anyhow, but this doesn't sounds nearly as much like a software problem as it does like a hardware problem. However, getting your data off is actually possible, using a tool like WP7 Root Tools (which is really awkward to use for backup, but it can be done). If you wait the next however-long for Heathcliff74 to release a version of Root Tools that supports elevating other apps, you'll be able to use a data backup tool that I wrote last year and am modifying to work via any full-permissions access.
Thank you for the reply.
The same problem actually happened in November also, but quickly went back to normal, but it's been a week now so it's getting a bit annoying.
I just rang samsung and she obviously said do a reset, so i think i'll do this but this will erase everything, i would just like to keep my contacts and messages tbh.
Havn't got time do research that yet but i'll look after, unless someone points me to something first, and i'll post back.
Thanks
You can make a backup of the phone before hard-reset. That way, if the reset doesnt' fix anything, at least you can restore the backup and be back where you were before deciding on your next step.
I can't get the Backup program to work, http://forum.xda-developers.com/showthread.php?t=1103011
Keep getting "Le format de la chaîne d'entrée est incorrect."
And if i try the in the command prompt i just get a an error saying "updatewp.exe stopped working"
is there any other way of backing it up?
Thanks
I'm having several issues with my AT&T LG G3 (stock ROM) and I'm not sure if they're related or what the next steps should be for troubleshooting. Here's the timeline of issues:
Over the last couple of months my LG G3 and the battery has been getting really hot to the point the phone is unbearable in my pocket. I usually restart it and the temperature goes down (until it eventually goes back up hours later under normal usage). (NOTE: I got a notification only once during this time saying charging is disabled due to high phone temperature)
Suddenly today bluetooth and wifi won't turn on and they both give an error saying "connection not allowed" (cellular and gps works fine). I restart the phone, problem exists. Disabled battery saver mode/feature, problem exists. Booted into safe mode, problem exists.
Now when toggling the wifi and bluetooth button in settings the phone freezes temporarily, restarts and then freezes at the AT&T logo booting screen. Holding the power button for 10 seconds doesn't restart it/power it off - only pulling the battery out, waiting a couple of minutes and putting it back in does it power up (it does not power back on if I put the battery back in immediately). Then it gets to the LG logo booting screen (sometimes the AT&T logo screen), but restarts itself 2 or 3 times before finally booting into Android.
So, software problem (Android having issues talking to the bluetooth and wifi radio or corrupt system files)? Hardware problem where the excessive heat over the last couple months have caused damage to the bluetooth and/or wifi radio or some other components? Or maybe its the battery is damaged by the heat and now it gives bad voltage, amperage, etc. to the phone?
Any kind of help would be appreciated.
Thanks
sounds like a hardware issue to me. How long have you had the phone? Have you tried connecting your phone to a power outlet and seeing if the issue persists?
rquiett said:
sounds like a hardware issue to me. How long have you had the phone? Have you tried connecting your phone to a power outlet and seeing if the issue persists?
Click to expand...
Click to collapse
I just went into the AT&T device support center and they replaced it since it was still under their 1 year warranty. I can say for sure it's a hardware or software issue and not a damaged battery issue as the battery is in the new unit (actually "certified like new") and it's working fine (battery life is much better too). I wish I tried a factory reset to narrow it down further but I felt I was annoying the AT&T techs and just wanted to leave (they did me a favor of giving me a replacement phone on the spot, but I wanted to troubleshoot the old phone further being the persistent nerd that I am, LOL).
So if you have any of these issues, I recommend backing up your phone and factory reset it. If the issues persist then it's likely a hardware issue and needs to be replaced.
Hopefully that helps someone.
What really is the prob...
DiGiTY said:
I just went into the AT&T device support center and they replaced it since it was still under their 1 year warranty. I can say for sure it's a hardware or software issue and not a damaged battery issue as the battery is in the new unit (actually "certified like new") and it's working fine (battery life is much better too). I wish I tried a factory reset to narrow it down further but I felt I was annoying the AT&T techs and just wanted to leave (they did me a favor of giving me a replacement phone on the spot, but I wanted to troubleshoot the old phone further being the persistent nerd that I am, LOL).
So if you have any of these issues, I recommend backing up your phone and factory reset it. If the issues persist then it's likely a hardware issue and needs to be replaced.
Hopefully that helps someone.
Click to expand...
Click to collapse
They over clocked the CPU too much to make up for lost speed from all there bloat wear. Solution....only run there apps....or root. I tell ya,,arrg.....Mine was getting so hot it was uuncomfy on my ear. Way to go Driod, google and At&t
I received a supposedly "new" unlocked LG G3 D850 1 week ago. I wanted to ensure it worked before I loaded my stuff so I didn't put a SIM in for the first 5 days. It had a wifi problem in the first 10 minutes, but then wifi worked for several days while the phone just sat there and I checked weather and news occasionally. I needed to test with my SIM before the return period expired and I ran into a small problem there. That got resolved but neither wifi nor bluetooth have worked since then. "Connection Not Allowed". I see it's a VERY common problem for many LG phones. If this is a new phone, how can it be heat damaged already? I think it's defective hardware or a software bug. I haven't even loaded any new apps on the phone - it's completely AT&T stock. I will probably return it and pick a different brand.
My Z3 sometimes does "stealthy" auto reboots when not in use. The system crashes and does an auto reboot but not a full one because the phone won't ask for the sim pin code, it will reboot to the lockscreen so unless you're looking at the phone while it happens you won't notice. If you're lucky enough to catch the reboot, you'll notice the screen suddenly lighting up, and the boot animation will play, then the phone will go back to the lock screen where you left it. My phone does this a couple of times a week, most of the times I don't catch it but there's a way to tell: go to Settings → About Phone → Diagnostics → SYSTEM INCIDENTS
If it shows 0 this means you haven't had a reboot in the past 10 days. Right now on mine it shows 1 which happened during the night (so I didn't catch it happening). I always have 1 or 2 in there, I'm not sure if it always happened, but I started noticing it after Lollipop, and factory reset didn't help.
Please let me know if you have any "system incidents".
MarkMRL said:
My Z3 sometimes does "stealthy" auto reboots when not in use. The system crashes and does an auto reboot but not a full one because the phone won't ask for the sim pin code, it will reboot to the lockscreen so unless you're looking at the phone while it happens you won't notice. If you're lucky enough to catch the reboot, you'll notice the screen suddenly lighting up, and the boot animation will play, then the phone will go back to the lock screen where you left it. My phone does this a couple of times a week, most of the times I don't catch it but there's a way to tell: go to Settings → About Phone → Diagnostics → SYSTEM INCIDENTS
If it shows 0 this means you haven't had a reboot in the past 10 days. Right now on mine it shows 1 which happened during the night (so I didn't catch it happening). I always have 1 or 2 in there, I'm not sure if it always happened, but I started noticing it after Lollipop, and factory reset didn't help.
Please let me know if you have any "system incidents".
Click to expand...
Click to collapse
Hi Mark
I know this phenomenon on custom Roms or when using a custom kernel.
I think this is called a hot - reboot, kinda, because it's not a full reboot.
If you're using w custom kernel this might be the reason, or the settings of the kernel.
I can't check what you requested because I'm using the concept rom atm.
But I'm quite sure I don't have this issue, as I remember from kk days that the notifications are gone afterwards and I think this would go for lp too, and I didn't notice so far (on this rom).
But I did have had random reboots many times at different set ups of course. It can also occur on certain stock kernel settings or root apps I assume.
Gesendet von meinem D6603 mit Tapatalk
Aronuser said:
Hi Mark
I know this phenomenon on custom Roms or when using a custom kernel.
I think this is called a hot - reboot, kinda, because it's not a full reboot.
If you're using w custom kernel this might be the reason, or the settings of the kernel.
I can't check what you requested because I'm using the concept rom atm.
But I'm quite sure I don't have this issue, as I remember from kk days that the notifications are gone afterwards and I think this would go for lp too, and I didn't notice so far (on this rom).
But I did have had random reboots many times at different set ups of course. It can also occur on certain stock kernel settings or root apps I assume.
Gesendet von meinem D6603 mit Tapatalk
Click to expand...
Click to collapse
My phone is completely stock and I still have these weird reboots. Before I do another factory reset I'm trying to understand if other people have them (and then not bother with a factory reset because that would mean it's a firmware issue) or if I'm the only unlucky one who keeps getting them. Anyway, I was considering getting my phone serviced, I noticed the glass is a bit misaligned and I have a dead pixel, I called the service center and they said both issues are covered by the warranty. Might as well add random reboots to the list, maybe they'll get me a refurbished phone, mine has a few marks on it.
I factory reseted my phone and then sent it in for repairs, most likely got a refurb too since this one looks brand new, and I still have those "system incidents" happening early in the morning when the phone is just resting on my table.
I don't like begging for replies but please if you stumble upon this thread just drop a line saying if you have them or not. At this point I can't be the only one.
Also I'd like to know if there is any way to consult a log or something that would tell me why it happened.
I used to have them on kk, but they stopped. Mine would only happen at work, which led me to believe it was network related somehow... As if a spotty signal was heating up the phone or something. They stopped as randomly as they started.
Sent from my SM-T700 using XDA Premium HD app
I factory reseted my phone again after messing with the concept rom, and guess what, not even one day passes and the piece of crap reboots out of nowhere like always. I'm so mad right now, I only have 3 thirdparty apps installed, poweramp, the app from my mobile data provider and waze. I will start to try and get rid of this phone now, this is absolutely ridiculous.
I have exactly the same problem. Started after installing LP. Had someone found a solution?
Sam
Wait, is this happening on the Concept ROM? Because if so, you do know that's an unfinished ROM, right? Not meant to be a daily driver?
Clean flash the latest stock LP and go from there.
robogo1982 said:
Wait, is this happening on the Concept ROM? Because if so, you do know that's an unfinished ROM, right? Not meant to be a daily driver?
Clean flash the latest stock LP and go from there.
Click to expand...
Click to collapse
Dude, read the post again. It's happening on stock lollipop with literally no mods installed. I kept the concept rom for 5 days and it was absolutely stable for those 5 days. Stock lollipop reboots at least once every 10 days, but usually twice.
Here's a recap: I had the phone for quite a while now, I don't remember if I had reboots on KitKat, but I definitely have had them for the past 2 months or so. Meanwhile I got my phone refurbished because I had a dead pixel, it was already rebooting when I sent it in, got it back factory reseted and hardware refurbished and the reboots continued once I started installing all my stuff. Now I installed the concept rom to check it out, went back to stock lollipop with a full factory reset via PCC and after a day with pretty much nothing installed I had another reboot. The only thing that was kept during all this time is my 16Gb Class 3 SanDisk SD Card and my WIND (IT) nano sim card. I've decided to buy another SD Card anticipating the Android M memory unification feature, so I bought a Class 10 uhs3 32Gb SD Card from Kingston (which by the way isn't reaching anywhere near the declared speeds of 80/90mb/s, it only reads and writes at around 35 on the phone, I made a thread about it, maybe the phone itself can't read that fast), and I've been using it for a day now. I had no reboots yet but I had some weird app incidents under diagnostics, one from photo analyzer service and one from backup and restore (I hope they happened when I was still messing with the memory card in and out, because I didn't use any of those apps).
Here's a thread I made on the official forum:
https://talk.sonymobile.com/t5/Xper...oubleshoot/m-p/1057964/highlight/false#M26160
By the way, I still don't know if these reboots are rare or if everyone has them. Too few people have commented on whether they have them or not, while this thread has 447 views. If even 10 people commented saying if they had reboots or not I'd be able to rule out glitchy firmware. A friend of mine has the Z3C and he said he has no system incidents and his phone never rebooted.
Still getting soft/stealthy reboots
After doing a complete repair via pcc, I did not put a SD card back in my phone and only installed my google account and apps... No 3rd party apps. It goes for a couple days and then starts doing a reboot usually once every charge and mostly in the morning. The battery usage graph shows a pretty significant gap as if the phone was off but not completely off. Then I find system incidents in the diagnostic app but it only gives me the date and time of when it happens. No other information. Kind of useless if you ask me. This has all started after updating the official LP build . 200 firmware. Sony needs to investigate this became it's happening more and more for people on 5.1.1
I have a locked bootloader, stock kernel, rooted, xposed, dual recovery, tricked out rxz experience ROM with 85 apps (it includes 17-19 xposed add-ons) in addition to 102 system apps, no random reboots at all. I keep an eye on phone diagnostics, system status (temperatures, etc.) like a hawk.
So guys if this happens at you at stock rom , my suggestion is ask the service for replacement maybe.
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I am currently doing a test after repairing via pcc, installing a new Google acc, only important updates to apps I use that come pre-installed. So far it's been 5 days and no soft boots or incidents in diagnostics. Although it means nothing because usually after about a week or so is when the issues come back after doing a full repair or factory reset. I guess time will tell. Otherwise everything seems to be working great, especially battery life.
Hi all,
Hope somebody can shed some light on this issue I'm facing. This is my first ever post. All your input will be very much appreciated.
I purchased this S7 Edge DUOS (Dual sim version) around 8 weeks ago. Around 3 weeks into my ownership, I've started facing a persistent issue which I've tried to resolve with the best of my knowledge but unfortunately I haven't succeeded.
Randomly the phone will freeze for around 5 to 10 seconds and then restart. Sometimes a pixelated set of lines would appear across the screen when it freezes, a lot of the times they are green.
When the phone does reboot and I return back to the main screen, everything is back to normal and the apps I was using remain opened in the background, so it's not a proper reboot.
There is no such pattern on when this happens, it happens while being used on any app and a lot of the times it reboots while the phone is in my pocket. The only reason I realise is because the phone will be on the startup lock screen.
Battery life seems okay, nothing seems to be draining the battery. Although sometimes it does get hot and drains it temporarily.
I have cleared cache partition, done a factory reset and deleted third party apps. Nothing has resolved the issue. When I did the factory reset, the phone didn't crash for a good few days then started doing it again.
I just cannot work out what it may be and it's getting really frustrating!
I really hope somebody can shed some light on this, I am trying to avoid going down the return route.
Many Thanks in advance for all your help.
Hassan
Hi my mate had the exact taste problem with his s7 Edge single dim version, it woody of freeze and reboot and pixilated just as u explained and turned out his phone his cpu overheated and this was the result of it, he then returned it to Samsung and he received a brand new handset so best is to maybe return it as it sounds to be a faulty handset.
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