[Q] Nexus 5 Stock email app CRASH, help - Nexus 5 Q&A, Help & Troubleshooting

The stock email app on my Nexus 5 keeps crashing when I open it. Ever since I added my Windows Live Mail account and my University's Exchange account I can't use the app for more than 3 seconds (i.e. I can't use it).
As the settings are inside the app I can't modity/delete either of the mail-accounts. In 'settings'->'apps'->'email' all options are greyed out ('force stop', 'disable', 'clear data'), only 'clear cache' is clickable but doesn't change the app's behavior.
What do I do to get it running again?
In the attached screenshots you can see it has something to do with java, I think, I'm all but an expert.
Help would be greatly appreciated, thanks!

Related

[Q] the only gripe... very slow Email app with Exchange

The only gripe i have with the Galaxy Tab is the abominably slow Email app with Exchange integration. On any app start or when return from reading an Email it takes a full 30 or more seconds to load the Email list (i sync 1 week) and more often than not the screen / app becomes unresponsive and force closes.
I discovered that unlike Touchdown the in-built Email app simply downloads all Emails (1 week horizon) in all sub-folders (i have many, organization freak...). With Touchdown i can pre-select the folders i want on the Phone/Tab, which obviously makes the number of items much smaller.
By now i don't want to change from Email to Touchdown, because I like the integration of Emails & calendar entries, etc. native, but I have to work with the tab on work Email,... can't wait for every mail for 30 sec to load
Does anybody experience this too, and are there any remedies?
thanks
That isn't the case with me. I have 27 subfolders (really), not counting Inbox, Sent, Junk and Deleted folders. I need to manually refresh all but the main Inbox.
Response time moving from folder to folder is also a non-issue, and I sync back a full month (which is thousands and thousands of emails). I don't notice any extra delay when leaving Email and doing something else on the tab either.
I'm using Push, not timed polling, and no "peak schedule" so that may make a difference.
Sounds like you might have some database corruption going on. Try going into Settings/Applications/Manage Applications/All/Email and then "Clear data". This will nuke the mail on your device without changing your account settings. Sync up again and see if you still have the problem.
If you do, go into Accounts and Sync, click on your Exchange account, and click Remove Account, then reboot the Tab. Once you've done that, set your account back up, resync, and see what the situation is.
Croak said:
That isn't the case with me. I have 27 subfolders (really), not counting Inbox, Sent, Junk and Deleted folders. I need to manually refresh all but the main Inbox.
Response time moving from folder to folder is also a non-issue, and I sync back a full month (which is thousands and thousands of emails). I don't notice any extra delay when leaving Email and doing something else on the tab either.
I'm using Push, not timed polling, and no "peak schedule" so that may make a difference.
Sounds like you might have some database corruption going on. Try going into Settings/Applications/Manage Applications/All/Email and then "Clear data". This will nuke the mail on your device without changing your account settings. Sync up again and see if you still have the problem.
If you do, go into Accounts and Sync, click on your Exchange account, and click Remove Account, then reboot the Tab. Once you've done that, set your account back up, resync, and see what the situation is.
Click to expand...
Click to collapse
I will try clear data
I did see the issue reported (with no solution) on other forums though
Thanks
Edit: cleared data, same issue. I am hesitant to re-setup, because others have reported that that didn't help them either. I am on JM6, interesting that you don't hv the issue
shmigao said:
The only gripe i have with the Galaxy Tab is the abominably slow Email app with Exchange integration. On any app start or when return from reading an Email it takes a full 30 or more seconds to load the Email list (i sync 1 week) and more often than not the screen / app becomes unresponsive and force closes.
I discovered that unlike Touchdown the in-built Email app simply downloads all Emails (1 week horizon) in all sub-folders (i have many, organization freak...). With Touchdown i can pre-select the folders i want on the Phone/Tab, which obviously makes the number of items much smaller.
By now i don't want to change from Email to Touchdown, because I like the integration of Emails & calendar entries, etc. native, but I have to work with the tab on work Email,... can't wait for every mail for 30 sec to load
Does anybody experience this too, and are there any remedies?
thanks
Click to expand...
Click to collapse
I'm having this issue too, any solutions?
Same here,
have 50 subfolders
use Countdown actually.
Peter
Same with me. Very slow!!
It was the same on the original firmware/rom, on JK5 and JM6. Also performed full factory reset but it makes no difference.
Using the eval of roadsync at the moment and it works pretty well but it does not integrate very well with the calendar and contacts apps. I will probably configure roadsync for email and the built in app for calendar and contacts to get a working solution. Annoying and very disappointing!!
Search for the port for Galaxy S of the email app from galaxy tab, it solved the slowdowns and it removed the security pass.
Update:
This is it - http://forum.xda-developers.com/showthread.php?t=810454
Sent from my GT-P1000 using XDA App
This worked for me no lag when opening up my corp inbox. Tab now 100% perfect.
Had to change the galaxy email app shortcut as it was set to open the previous account by default. Even though they were called the same it always opened a blank mail box . I then had to change to all accounts. Now resolved
Sent from my GT-P1000 using XDA App
Skimi said:
Search for the port for Galaxy S of the email app from galaxy tab, it solved the slowdowns and it removed the security pass.
Update:
This is it - http://forum.xda-developers.com/showthread.php?t=810454
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
you used the first apk in that thread? i mean the email file in the first post?
shmigao said:
you used the first apk in that thread? i mean the email file in the first post?
Click to expand...
Click to collapse
it worked, but broke my camera (no odex file)
shmigao said:
you used the first apk in that thread? i mean the email file in the first post?
Click to expand...
Click to collapse
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.
Croak said:
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.
Click to expand...
Click to collapse
yeah, i can see that in the referred thread...
so is there a newer version that works AND is not taking 30-60 sec to load?
Croak said:
Be careful, it's a very OLD email.apk, from a pre-release leak of the Tab ROM.
It's missing a few features, and it has a lot more connection issues. I tried it just to bypass needing a PIN, it was not reliable.
Click to expand...
Click to collapse
It's old but is usable, the stock one is impossible to use... maybe in future updates samsung can solve this huge problem...
Sent from my GT-P1000 using XDA App
ok, this thread needs to be updated a bit, because just simply referring to the link is bad advise.
it broke my camera (driver crash), probably because the email.apk posted in the other thread linked does not have an *.odex file
i reverted back to the original email.apk and email.odex and my camera is working again.
scary
haha
now i am still stuck with a very slow email app
shmigao said:
ok, this thread needs to be updated a bit, because just simply referring to the link is bad advise.
it broke my camera (driver crash), probably because the email.apk posted in the other thread linked does not have an *.odex file
i reverted back to the original email.apk and email.odex and my camera is working again.
scary
haha
now i am still stuck with a very slow email app
Click to expand...
Click to collapse
You have to use only the email.apk and keep the original Email.odex, then the camera works fine...
The only problem i found is that the version of the port is from an old version... anyone have a more recent version?
Sent from my GT-P1000 using XDA App
Skimi said:
You have to use only the email.apk and keep the original Email.odex, then the camera works fine...
The only problem i found is that the version of the port is from an old version... anyone have a more recent version?
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
There seems to be a new firmware from samsung out... Wonder whether there is a new email client too...
Last time I tried to pull it from the fw, but didn't succeed.
Any solutions on this?
I think the problem is related with security from exchange. Because when I use the stock app I have to assign a pin to access the system, and the mail app works very slow, but when I use a modded version without the security it works normally...
Sent from my GT-P1000 using XDA App
Skimi said:
Any solutions on this?
I think the problem is related with security from exchange. Because when I use the stock app I have to assign a pin to access the system, and the mail app works very slow, but when I use a modded version without the security it works normally...
Sent from my GT-P1000 using XDA App
Click to expand...
Click to collapse
Am also looking for solution still newer fw's like JME have not solved it yet
The implementation of Exchange on Android is screwed... I use an Exchange 2010 server and not all my folders show on my android device. And even the ones which show dont update ona regular basis (My Sent folder updates once in a while... Right now it hasn't updated for 2 weeks)
On top of it it doesn't update all the features/items. For instance impossible to have birthdays for contacts. Or impossible to modify an event from the exchange calendar (It's only possible to delete it)
Not much to say. It's disappointing on a phone. It's ridiculous on a tablet (you expect at ;east the email client and the calendar to be perfect on a tablet)
Same happens to me since the beginning, anyone has found a solution???
I think it's unacceptable
Thanks

Email with HTML does not open

I am hoping someone can help. I just moved from my Tilt2 to the inspire so forgive the error in my Sig.
I am running stock rom and have exchange, gmail and email on the mail app.
After a while, the email app will not open an email with html content, old and new.
It will show the email header but when it attempts to render the content, it goes back to the email list.
The only way to get it to work is to remove the battery. Resetting the phone does not work.
Help!
Sent from my Inspire using XDA App
No one has encountered this? The only way to fix is to do a battery pull.
I would appreciate ANY help!
I actually had this problem. Go into settings for internet and make sure "load images" is checked.

Serious Facebook authentication issues

Hey guys, just got my G2x a few days ago and I love it, but Facebook has been giving me some serious problems with authentication.
Upon initial launch of the app, it asks for my credentials, which I supply, but then almost immediately a gray popup dialog looks like this:
Code:
/[U]![/U]\ Facebook sign-in
Please re-enter your Facebook password.
Username
(my email)
Password
(password entry field)
[ Sign in ] [ Logout ]
(Sorry, I don't have a screen capture app installed, but I doubt I'm the only one having an issue.)
I enter my password and I get a message saying "Facebook authentication succeeded". But then almost immediately after the message disappears, I'm prompted to re-enter my password again into the same popup dialogue.
Suggestions? Solutions? Any help would be greatly appreciated!
Edit: Also shows a very quick popup dialogue about "Session does not match the current stored session."
My Facebook works perfectly. Maybe try reinstalling it or doing a hard reset. Are you trying to connect some kind of weird way?
Btw, holding home and pressing power takes a screenshot.
Sent from my LG-P999 using XDA App
Have you updated Facebook's app? The one that came on this phone did have some bugs. I have had zero issues though.
See, the weirdest thing is that my device did not have Facebook preloaded on it. I had to download from the Market. It's up-to-date too. Version 1.5.4
I like on how the G2X is a pure Google phone (besides a few preinstalled T-Mobile apps) but I'm really lost about the Facebook issue.
Mine also did not have Facebook or Twitter preloaded
Sent from my T-Mobile G2x using XDA App
You could try to uninstall and reinstall the app.
Sent from my LG-P999 using XDA App
Excellent suggestions guys, but I tried it already. Should I unroot and try a hard reset?
Oh man. It's getting a bit out of hand. I was able to take screens and I'll try to upload them ASAP. The only option is to remain signed out of the app.
Major bummer...
Excellent news guys. I solved my own issue. It seems like the mobile app doesn't play nice with HTTPS (secure browsing) if you have it enabled on the Facebook website. After disabling HTTPS on the full Facebook website under Account Settings, I was able to log in and stay logged in without an issue.
Hazzah! I even called T-Mobile to get help and wound up solving the issue while being on the phone with them and now (thanks to me) they have documentation about the issue and how to solve it!
Helping the community by giving back! Viva la Open Source!

Gmail Query

I hope this isn't a really silly question.. does anyone know how to empty the recycle bin in the GMail app on the transformer?? I have the dustbin icon available on other folders but can't find one here (or an empty option).
Sent from my Transformer TF101 using XDA Premium App
Galoot said:
I hope this isn't a really silly question.. does anyone know how to empty the recycle bin in the GMail app on the transformer?? I have the dustbin icon available on other folders but can't find one here (or an empty option).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
I dont have a recycle bin on mine (that I see) so I'm not sure I can help.
Galoot said:
I hope this isn't a really silly question.. does anyone know how to empty the recycle bin in the GMail app on the transformer?? I have the dustbin icon available on other folders but can't find one here (or an empty option).
Sent from my Transformer TF101 using XDA Premium App
Click to expand...
Click to collapse
Because when you "Delete" emails from the Gmail app they aren't deleted, they are archived. At least that's my guess.
If you mean the 'trash' label, it does not appear there is a function to delete all. Across the board in the app, there's no 'check all' option to delete multiple messages under a label.
I would guess if you want to empty it, you'd have to do it from a PC, or at least in the desktop version of the website.
Thanks all.. yeah looks like it's not an option on the Gmail App then.
Sent from my Transformer TF101 using XDA Premium App
Rushed job
I dont know. I find the gmail for tablet a little disturbing. There certainly stuff lacking. The amount of emails downloade is only few. And when you scroll down, there's a "download more" button. That's pretty damn annoying. When you're offline you can't go back very far.
On my EVO4G, there's a setting to download weeks worth, months worth, whatever you specify. There's none of that settings on the asus mail or the gmail for tablet. But at least you can set exchange limits.
Also you can't select a range of emails. But you can select multiple and move it to another folder by putting check marks by the ones you select then hold down a couple of seconds...then drag it to trash can...the trash can will empty itself when you exit the email.
I use the stock email app for my gmail instead of the actual gmail app. Seems to work better and have more options.
nxp3 said:
I dont know. I find the gmail for tablet a little disturbing. There certainly stuff lacking. The amount of emails downloade is only few. And when you scroll down, there's a "download more" button. That's pretty damn annoying. When you're offline you can't go back very far.
On my EVO4G, there's a setting to download weeks worth, months worth, whatever you specify. There's none of that settings on the asus mail or the gmail for tablet. But at least you can set exchange limits.
Also you can't select a range of emails. But you can select multiple and move it to another folder by putting check marks by the ones you select then hold down a couple of seconds...then drag it to trash can...the trash can will empty itself when you exit the email.
Click to expand...
Click to collapse
The setting is under Settings > Your Gmail Account > Labels to Sync.
Lets you set the number of days, and then you can either set each label to 'Sync all' or the amount of days you set in the top setting option.
Works fine for me. I don't have but maybe 10 emails in my inbox, and they stay synced just fine.
If you've already set the above to 'Sync all', then likely it's the data-phobic behavior built into the app. Notice there's no setting to automatically display images? Likely because they don't want the application to suck down a ton of data while you're on 3G or 4G (which costs you money).
IIRC, I think Honeycomb 3.1 has some advanced settings to differentiate between being on WiFi (where you probably don't care about data limits) and 3G/4G.
FrayAdjacent said:
The setting is under Settings > Your Gmail Account > Labels to Sync.
Lets you set the number of days, and then you can either set each label to 'Sync all' or the amount of days you set in the top setting option.
Works fine for me. I don't have but maybe 10 emails in my inbox, and they stay synced just fine.
If you've already set the above to 'Sync all', then likely it's the data-phobic behavior built into the app. Notice there's no setting to automatically display images? Likely because they don't want the application to suck down a ton of data while you're on 3G or 4G (which costs you money).
IIRC, I think Honeycomb 3.1 has some advanced settings to differentiate between being on WiFi (where you probably don't care about data limits) and 3G/4G.
Click to expand...
Click to collapse
I'm not getting that setting for gmail. My exchange account has amount of days to sync, but the gmail does not. How are you setting up the gmail with number of days to sync? I don't have "labels to sync" nor do I have "sync all" in my settings. Are we talking about the transformer here?
EDIT: OK nevermind...you are talking about the GMAIL app, not the email app set up with gmail account. Yeah, I guess there's more options in the original gmail app than the one from asus.

Stock email app issue

So I use the stock email app. But for some reason it loses authentication of all my accounts constantly. When it does it asks me to retype in the password. But it won't actually let me do it. When I click in the text box it just disappears. The only thing i have been able to do is delete the accounts and re add them. Anyone have a fix?
delete app data and retry email setting
Sent from my SM-G955N using XDA-Developers Legacy app
K9, works on every device I've ever used. Never an issue, always worth downloading.
After the update that came in yesterday it works normal, had the same problem
Sent from my SM-G955F using XDA-Developers Legacy app
use outlook for android, its a fantastic email program. i also like nine email
I think the stock email is the best email out there (except apples mail app on iOS). So I don't want to is another. But I have this problem too, or something similar. It's just stops syncing and the only way to get it to restart is to reboot or go to account settings and force a resync by going past 'enter password'.
ekerbuddyeker said:
I think the stock email is the best email out there (except apples mail app on iOS). So I don't want to is another. But I have this problem too, or something similar. It's just stops syncing and the only way to get it to restart is to reboot or go to account settings and force a resync by going past 'enter password'.
Click to expand...
Click to collapse
Can you please explain what you like about the stock email app?
Im trying to decide between stock, gmail, inbox, email by easilydo, or anything else, and I need help! haha
Thanks for any info you can provide!
Bladescarr said:
Can you please explain what you like about the stock email app?
Im trying to decide between stock, gmail, inbox, email by easilydo, or anything else, and I need help! haha
Thanks for any info you can provide!
Click to expand...
Click to collapse
I find it smoother and faster to work with than any of the third party packages. Just my opinion.
androidoholic said:
So I use the stock email app. But for some reason it loses authentication of all my accounts constantly. When it does it asks me to retype in the password. But it won't actually let me do it. When I click in the text box it just disappears. The only thing i have been able to do is delete the accounts and re add them. Anyone have a fix?
Click to expand...
Click to collapse
Actually I had the same problem with Outlook, which uses OSS authentication, what I did, it was to revoke all permission on my accounts, then clean the cache on the app.
Another way it's to use IMAP settings.

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