what to do about insurance? - Nexus 5 Q&A, Help & Troubleshooting

I have a S4 on att and I just ordered my N5 so what do I do about the insurance I have for my S4 through att? Do I just cancel it and if so what is a better option for phone insurance?

mattfox27 said:
I have a S4 on att and I just ordered my N5 so what do I do about the insurance I have for my S4 through att? Do I just cancel it and if so what is a better option for phone insurance?
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I looked into this for a while...
There are a bunch of third party insurance companies like Asurion, Squaretrade, Ensquared, etc. I can't say anything about their reliability but at the very least, I know that the major carriers use Asurion when they sell you insurance. However, the deductible for Asurion is pretty high. Ensquared is probably the cheapest in terms of first payment and then deductible.

Related

Insurance on the NS?

Can you get insurance through Tmobile with this phone?
Sent from my HTC Vision using XDA App
Nope. I just ordered mine and talked to T-Mobile about insurance, as of right now they are not covering the NS. Maybe later they will...?
Thanks, I'll hold off on it for now then.
Sent from my HTC Vision using XDA App
I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....
Insurance from Best Buy
Offered at $10/month. Not worth it, IMHO.
I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.
daragh said:
Offered at $10/month. Not worth it, IMHO.
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I was thinking to same since it didn't cover loss, but the t-mobile one was 4.99 so its not that much more...
Cheeze[iT] said:
I was thinking to same since it didn't cover loss, but the t-mobile one was 5.99 so its not that much more...
Click to expand...
Click to collapse
I went ahead and got the bestbuy insurance
c_licious said:
I already had the $4.99 insurance on my line for the mytouch 4g and called t-mobile to see if it would transfer. The rep told me it would automatically cover the new phone including theft and loss. $120 deductible if theft or loss and free replacement for hardware and other warranty issues.
Click to expand...
Click to collapse
Good call, just confirmed this with T-Mobile as well. Now I'm worry free.
Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs
apogee82 said:
Will T-Mobile handset insurance still apply for this handset?
"T-Mobile will not be selling the phone so they will not be offering their insurance. We recommend Best Buy's Geek Squad Black Tie Protection ($9.99 per month)."
http://www.bestbuymobile.com/article/google-nexus-s-faqs
Click to expand...
Click to collapse
time to call t-mobile, again to confirm. maybe if I get 5 yes's its gotta be true right?
Weird just got off the phone with assuron (spelling?) and they said that it will probably be covered, similar to the nexus one, but what was weird was when he said that with the nexus one, when people said their phone broke, they would send a comparable phone ie. vibrant....
Id be careful with the best buy insurance, i bought it a long time ago once on my iPod which ended up breaking which they had to send it in and have them look into the issue to see if they would cover it, 3 weeks later i get it returned to me saying they would not cover the problem. I believe it won't cover a LOT of things that the T-Mobile like lost or water damange, so i would be careful getting the best buy "insurance" plan for this phone.
Also T-Mobiles insurance website, w**.phoneclaim.com/t-mobile does not list the Nexus S as one of the items they will be covering and i spoke with two T-Mobile reps in stores that said that it would not be covered, this is the main reason i am holding off on getting the phone.
Best of luck to all and i hope none of you need to worry about it anyways!
Best Buy Mobile offers $10/month for any accidental damage including water. NO DEDUCTIBLE, UNLIMITED claims. 48-72 hour rapid exchange process.
does not cover lost/stolen
I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.
Best option, as always, is to claim it through your home or renters insurance. It barely touches your policy and is much easier to file a claim, provided you have a solid insurance company.
n1kki6 said:
I purchaed my insurance through squaretrade.com.
I have used them before with no problems on a claim. $100 up front, $50 dollar deductable if you break it.
Click to expand...
Click to collapse
^This. $100 is for 2 years, which comes to $4.17/mo
BruceCLin said:
^This. $100 is for 2 years, which comes to $4.17/mo
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Click to collapse
I'll wait until the 25th. They'll probably release coupons that can get you can extra 10-20% off.
Cheeze[iT] said:
I did mine through Best Buy. They cover everything but loss. Should be enough. I hope....
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Click to collapse
I got it too. No questions asked and no deductible for $10 is alright to me..
I also called T-Mobile to confirm and my rep said yes, my insurance will transfer over to the new phone.

Cell Phone Insurance

I saw some other threads and figured I'd share a new discovery of mine. Not sure if anyone has heard of them:
http://www.worthavegroup.com/
Very affordable insurance and beats out SquareTrade, I think.
Just finished a claim on my EVO 4G with SquareTrade and they closed the warranty once they reimburse me. So essentially, once they pay you for a new phone, your warranty is considered fully used regardless of how many years of coverage you have left. Worth Ave has unlimited claims and includes theft and loss and all that cool stuff for a good price. $50 deductible for $599 coverage for my new Epic 4G Touch (iPhones have different coverage but other devices like Android phones are the same essentially). Roughly $60 bucks a year flat fee. I did my research on them before hand and I've only read good things.
Just thought I'd share!
-Rip
Do they reimburse you or just send you a "refurbished" phone? I like the fact that SquareTrade reimburses you so you can go out and buy any new phone on the market and yes, then you do have to buy a new warranty but it is a totally "new" phone.
frodoboy said:
Do they reimburse you or just send you a "refurbished" phone? I like the fact that SquareTrade reimburses you so you can go out and buy any new phone on the market and yes, then you do have to buy a new warranty but it is a totally "new" phone.
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Click to collapse
SquareTrade reimbursed me to the EVO's current market value ($450). They do not give out refurbs and I believe Worth Ave is the same. They are not actual repair shops so they are not entitled to give you a replacement or refurb. Either they pay for repair at an authorized/licensed repair depot or they reimburse you with good old cash to buy another phone at current market value.
Insurance
Hello,
I don't know about in the US but my mobile is covered under the "accidental damage" portion of my home insurance policy, sure it might cost me my excess but I will only pay it if I damage the phone which may not happen.
regal_beaver said:
Hello,
I don't know about in the US but my mobile is covered under the "accidental damage" portion of my home insurance policy, sure it might cost me my excess but I will only pay it if I damage the phone which may not happen.
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Click to collapse
Usually homeowner's policies have pretty high deductibles, usually $500 or more and that basically leaves you without coverage on all phones.
I think this is covered in some other threads. But check with your home owners insurance. I can get a rider for mine that costs $18/year. It is $18/year for up to $5000 of computers, cell phones, software, peripherals, etc. Not $18/device. Just $18/year!
It is all risk coverage. So it covers theft, loss, damage (like dropping it). $50 deductible.
So check with your insurance carrier is you have home owner's insurance (or apartment insurance).
a case is my insurance policy.
These always have deductible, take a couple of days and get a refurb old phone.
With the way tech changes, always feel its just better to trade up to a new phone if you lose/break.

What is the best insurance for at&t HTC One X

there are many who can offer insurance for the at&t One X ........I am wondering who provides the best insurance to cover the device ? ? ?
It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
AT&T gave me complete coverage for $6.99 a month because Im a premier member... it covers accidental damage, water damage, lost, stolen, and what sounds like deliberate damage.
Deductible is $200 though.
Red5 said:
AT&T gave me complete coverage for $6.99 a month because Im a premier member... it covers accidental damage, water damage, lost, stolen, and what sounds like deliberate damage.
Deductible is $200 though.
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I think best buy is $10 a month, no deductible but doesn't cover lost/theft. I pay $15 for my iPhones and I recall the other phones being less.
Plus they don't mind deliberate damage
dmbrown81 said:
It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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Click to collapse
Ensquared's deductible is $75 plus an ADDITIONAL $25 for second and third claims... so that'd be 100 bucks a pop if you had to replace your phone more than once. At least, that's what it is currently on their website... don't know if you were perhaps grandfathered in under older, more generous terms.
$75 deductible fee per claim
All 2nd and 3rd claims carry a $25 additional deductible for admin charges.
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Click to collapse
I only know this because I was checking them out earlier today! Just curious, has anybody actually had to file a claim (or multiple claims) with ensquared? It seems like a pretty good deal, but I am extremely weary of any insurance/warranty type service - it's been my (limited) experience that they try to squirm out of their contractual obligations. As they say: once bitten, twice shy.
I use the Best Buy protection.
- $9.99
- No deductible
- Doesn't cover loss or theft, but you can run it over with a car, and they'll replace it no questions asked.
I'm gonna get a warranty from these guys: http://www.squaretrade.com
2 years comes out to about $5/month and the deductible is only $99
I like my phones to be naked, never broke my nexus one, but you never know...
Sent from my HTC One X using xda premium
So even if I get phone through Att I can get insurance through someone else?
Sent from my HTC PH39100 using xda premium
joshua54 said:
So even if I get phone through Att I can get insurance through someone else?
Sent from my HTC PH39100 using xda premium
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Of course.
The reason I'm getting it from AT&T is the turn around time for getting a replacement is usually quicker.
zonk7ate9 said:
I'm gonna get a warranty from these guys: http://www.squaretrade.com
2 years comes out to about $5/month and the deductible is only $99
I like my phones to be naked, never broke my nexus one, but you never know...
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
FWIW, SquareTrade has a pretty good reputation, however there are some caveats ... for example, it's another 30 bucks for loss and theft coverage, which is included with the $99 2 year Ensquared coverage. SquareTrade's warranty is also only good for 1 claim with a $599 limit(I think), where as Ensquared covers up to 3 claims with a per claim limit of $1000.
Ensquared sounds like a really good deal with the included loss and theft coverage, plus up to 3 claims. But you know what they say about things that sound too good to be true...
I'll never get insurance for the device unless I can't get a warranty.
I'm pretty careful with my electronics so accidental damage has never been an issue.
And I have AT&T/HTC if anything goes wrong with it for a year.
I got some GWG Wireless Protection plan. $80 flat for two years (25 months actually) and $50 deductible on the claim.
http://stars.wirelessprotectionprogram.com/tc/WPPParrot2YTCsAllStates.pdf
It's pretty sweet because now that it's paid for, I already count the money as spent, there's no monthly fee I'm stuck with. $80/25 = $3.20/mo. so it's better than any other insurance plan I've ever had on a phone. Claims can be filled out online I believe or I can just go into the store and they'll help me.
I recently discovered that, if I automatically pay my cell phone bill with my Wells Fargo credit card, they automatically enroll me in their cell phone insurance program. The coverage is up to $600 and only has a $25 deductible! You might check and see if your bank/credit card company has something similar!
Billy
Third-party insurance
gunnyman said:
So even if I get phone through Att I can get insurance through someone else?​
Of course.
The reason I'm getting it from AT&T is the turn around time for getting a replacement is usually quicker.
Click to expand...
Click to collapse
Woah, hold on there.
You could get third-party insurance, such as SquareTrade or Ensquared. But you would NOT be able to get insurance from Best Buy if you bought the phone at an AT&T store.
(Of course, Best Buy also sells AT&T contract phones, and if you bought it there, you COULD get Best Buy insurance).
My question is this; if I buy a phone with contract from Best Buy, or Amazon Wireless, can I sign up for insurance from AT&T?
Yes. I added insurance on a phone I bought from Amazon on contract.
dmbrown81 said:
It depends where you get your phone from. That's why I'm getting mines from Best Buy. $9.99 per month and covers everything except lost or stolen without a deductible and as many claims as you like. My wife dropped her gs2 and it was replaced 2 days later.
I used ensquared for my other phones. $65 or $75 for one year and covers everything and up to 3 claims per year with a $75 deductible for the first one and $25 after that
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
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I went best buy. I paid the 2 years up front instead of monthly. Like $160 for 2 years. Unlimited claims. No deductible. I'll never lose my phone. I grab it before my wallet.
Sent from my HTC One X using xda premium
I have a friend that has nothing but good luck with Ensquared. Here's the story.
My friend bought an unlocked Galaxy S, and had it insured with Ensquared. A couple weeks after she buys the phone, the mic stops working. She gives them a call and complain, and they told her they will send her out a replacement phone BUT it won't be a Galaxy S, free of charge.
She waits a couple days, and they sent a Brand new LG Thrive (3D) phone and told her to go ahead and keep her old Galaxy S.
My friend then goes out and buy an unlocked Samsung Infuse, insured with Ensquared. The speaker doesn't work as it should. They then send out an BRAND NEW (unlocked) Galaxy S II, back when they were just released last year. It was worth at least $500 back then. They tell her to keep the Infuse, and again refused to charge her for the replacement.
Corporate Discount?
Slightly off-topic, but my company has a corporate deal with ATT, which gets me a % off my bill each month. But I also found out when buying the HOX that with my corporate discount, I can actually buy any phone off-contract at 50% off retail, which means the HOX would be $300 out of contract. I had no idea this was part of our discount and would have never known unless I asked since not ATT nor my company would ever volunteer the info. Anyway, if you have a company discount, check into what it gets you. For me, this makes going w/o insurance a lot easier.
Bought mine at best buy. There insurance is 10 a month with no deductible. If I'm not mistaken att was 8 a month with 100 deductible.
Sent from my HTC One X using Tapatalk 2
moehagene said:
If I'm not mistaken att was 8 a month with 100 deductible.
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Click to collapse
Deductible for the One X on AT&T's insurance is $199.

Canadian Phone Insurance, What's Everyone Using?

So, I'm liking this phone. So much so I don't want to be without it. Im given a couple options for insurance, and im wondering what people have gone with. I myself have 2 Options:
FutureShop Product Exchange Plan:
Pros - Unlimited Exchanges
- I work at FutureShop, So no BSing around.
Cons- Doesn't Cover Accidental, Lost or Stolen
Price: 200-250$, 0$ deductable
Ensquared Insurance
Pros - Cheap as Hell
- All Phones replaced Fast, and From what I understand, most are new
- Covers Lost, Stolen, Accidental
Price 99$, 99$ deductable.
So really it comes down to if I think Ill break it, or whatever.
Ensquared looks like the no brainer decision to me. For a total of $200 you pay for the insurance & a deductible. The 1st option looks more expensive for the insurance even if you don't file a claim.
ronj1986 said:
Ensquared looks like the no brainer decision to me. For a total of $200 you pay for the insurance & a deductible. The 1st option looks more expensive for the insurance even if you don't file a claim.
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Click to collapse
Yea, I know. However, FutureShop has over the counter, Brand New in Box EVERYTIME Phones. I'm just stuck and dont want to buy both, cause that would be overkill.
I went with Fido Device protection plan. They use Asurion, as do Bell, telus, and rogers. I just had to go through a claim with them. While the customer reps sound nice and all. The waiting time for a replacement was huge even though they mentioned next day replacements. I had to pay 10$ on my monthly plan plus 120$ deductible. My phone finally shipped after a week, will receive it on coming tuesday due to holidays in between. Really hope it's not a refurb or faulty phone.
5hr3wd said:
I went with Fido Device protection plan. They use Asurion, as do Bell, telus, and rogers. I just had to go through a claim with them. While the customer reps sound nice and all. The waiting time for a replacement was huge even though they mentioned next day replacements. I had to pay 10$ on my monthly plan plus 120$ deductible. My phone finally shipped after a week, will receive it on coming tuesday due to holidays in between. Really hope it's not a refurb or faulty phone.
Click to expand...
Click to collapse
I think ill pass on ASS-urion, haven't heard any positive things come from their neck of the woods. Also, its hella expensive :S
QuickSkope said:
I think ill pass on ASS-urion, haven't heard any positive things come from their neck of the woods. Also, its hella expensive :S
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Click to collapse
Interesting, I went with the Telus protection. 8 bucks a month and $150 deductible and can be used twice a year. Didn't know of any other decent options. Just didn't want to get ****ed like I did when I smashed the screen on my imported S3.
Sent from my SGH-I337M using xda premium
QuickSkope said:
So, I'm liking this phone. So much so I don't want to be without it. Im given a couple options for insurance, and im wondering what people have gone with. I myself have 2 Options:
FutureShop Product Exchange Plan:
Pros - Unlimited Exchanges
- I work at FutureShop, So no BSing around.
Cons- Doesn't Cover Accidental, Lost or Stolen
Price: 200-250$, 0$ deductable
Ensquared Insurance
Pros - Cheap as Hell
- All Phones replaced Fast, and From what I understand, most are new
- Covers Lost, Stolen, Accidental
Price 99$, 99$ deductable.
So really it comes down to if I think Ill break it, or whatever.
Click to expand...
Click to collapse
If you havent purchased the phone already, purchase it from a Wirelesswave or T-Booth store in the malls, its $100 and covers you for 2 years, it doesnt cover any of the accidentals, but if you never have to use the warranty you get all of your money back at the end of your 2nd year.

[Q] Galaxy S5 Insurance

Did you get insurance on your galaxy S5?
If so, which insurance did you choose and why?
I got the square trade insurance offered at Sam's Club for $99 w/ a $65 deductible. The thing that sold me on them is they don't send refurb phones. However they do not cover lost or stolen. I'm curious if I've made a good choice because I still have 27 days to get a full refund.
jlandry287 said:
Did you get insurance on your galaxy S5?
If so, which insurance did you choose and why?
I got the square trade insurance offered at Sam's Club for $99 w/ a $65 deductible. The thing that sold me on them is they don't send refurb phones. However they do not cover lost or stolen. I'm curious if I've made a good choice because I still have 27 days to get a full refund.
Click to expand...
Click to collapse
Sprint covers lost or stolen.
They used to replace phones under warranty (without T.E.P.) for $35.00 now it's $75.00
With T.E.P. and under warranty replacement is free (but could be a refurb).
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
How long is Sam's $99.00 warranty cover (a year)?
Best Buy is only a $1 cheaper/mo. Does not cover lost or stolen. Broken Screen is $150.00 deductible. Yikes.
I think Best Buy won't give you refurb either.
mswlogo said:
Sprint covers lost or stolen.
They used to replace phones under warranty (without T.E.P.) for $35.00 now it's $75.00
With T.E.P. and under warranty replacement is free (but could be a refurb).
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
How long is Sam's $99.00 warranty cover (a year)?
Best Buy is only a $1 cheaper/mo. Does not cover lost or stolen. Broken Screen is $150.00 deductible. Yikes.
I think Best Buy won't give you refurb either.
Click to expand...
Click to collapse
The square trade warranty is for 2 years.
Are you sure that replacement is free? Last year w/ my S4 the screen got destroyed and I had to pay $190 just to get a new one. And Sprint told me they couldn't even help me, that I had to file a claim w/ an external company (Assurion I think). The phone I got was a refurb, which I was very angry with. I pay $190 for a REFURB?!
However, I do not like that square trade does not replace lost or stolen. Afterall, thieves today are more active than ever. They do offer an app, however that will locate your phone. But like any thief steals a phone and leaves it on.
mswlogo said:
Sprint covers lost or stolen.
If lost or stolen I think it's $150.00 deductible. Or if it's out of warranty.
Click to expand...
Click to collapse
$200 deductible. We dropped our TEP on all our phones and are saving $60 a month. Insurance (for sure TEP) is a sucker's game and it took me forever to figure that out. $200 deductible plus $13 a month for TEP over 24 months??? Just buy a N5 brand new and you've saved money. We now have 2x S3's as backup phones we're hanging on to since they were such good phones in case we have to send back to Samsung for repair.
Take a look at the Wells Fargo credit card protection: https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/
It looks like pay your full bill for 3 months on their card and you are covered for no premium with a $25 deductible with a lot of small print. I just found out about it so I haven't hit my 3 months yet or made a claim to report my experience.
jlandry287 said:
The square trade warranty is for 2 years.
Are you sure that replacement is free? Last year w/ my S4 the screen got destroyed and I had to pay $190 just to get a new one. And Sprint told me they couldn't even help me, that I had to file a claim w/ an external company (Assurion I think). The phone I got was a refurb, which I was very angry with. I pay $190 for a REFURB?!
However, I do not like that square trade does not replace lost or stolen. Afterall, thieves today are more active than ever. They do offer an app, however that will locate your phone. But like any thief steals a phone and leaves it on.
Click to expand...
Click to collapse
Well I just got a new M8 for free. Was past 14 days. Without T.E.P. He said it would have been $75.00
Broken screens might be different because that's not a manufacture warranty claim.
I had dropped buying T.E.P. as well for past few years until my M8 died and they said I still had time to add it and get replacement for free.
Got our phones thru costco,
Square Trade was $100 for 24 months with $50 deductible.
Sent from my Rooted Sprint GS5 SM-G900P
I use SquareTrade. Sprint TEP is simply too expensive.
Never have I thought about other insurance providers for the phone other than Asurion, but to cut the cost in half with others?
I've already had to pay a $200 deductible for a replacement, would be nice to not have to spend that much again...
Anyone already previously use companies like SquareTrade? What's your experience? Do they cover lost phones?

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