Advice wanted. Nexus 5 RMA - Nexus 5 Q&A, Help & Troubleshooting

So... I received my phone last night. The vibration motor was DOA ( started working 5mins ago though). And there is some pretty bad backlight bleed.
Is it worth RMA'ing?
Sent from my Nexus 5 using XDA Premium 4 mobile app

Kwongger said:
So... I received my phone last night. The vibration motor was DOA ( started working 5mins ago though). And there is some pretty bad backlight bleed.
Is it worth RMA'ing?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
if the light bleed bothers u i dont see why u wouldnt

My 1st arrived with a DOA vibrator, but never worked. THat was the only issue. Got my 2nd one and vibrator works as expected. I love this phone
You're going to get light bleed of some kind on any backlit LCD. Is it bad? Do you use your phone in a dark closet with the screen set to display a black screen? Up to you

Kwongger said:
So... I received my phone last night. The vibration motor was DOA ( started working 5mins ago though). And there is some pretty bad backlight bleed.
Is it worth RMA'ing?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yes why wouldn't you? You paid for it you don't pay for 90% functional you want 100%

hello00 said:
if the light bleed bothers u i dont see why u wouldnt
Click to expand...
Click to collapse
Right that's what the plan is. I am just asking if someone had a similar experience and how it went with the RMA and stuff.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Kwongger said:
Right that's what the plan is. I am just asking if someone had a similar experience and how it went with the RMA and stuff.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
take a pix of how bad it is

Kwongger said:
Right that's what the plan is. I am just asking if someone had a similar experience and how it went with the RMA and stuff.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There's a whole thread on rma. http://forum.xda-developers.com/showthread.php?p=47198623

jd1639 said:
There's a whole thread on rma. http://forum.xda-developers.com/showthread.php?p=47198623
Click to expand...
Click to collapse
yup. I know that exists. There's not much discussion of how the experience was though.

mistahseller said:
Yes why wouldn't you? You paid for it you don't pay for 90% functional you want 100%
Click to expand...
Click to collapse
I agree. I just don't want to go through the trouble of RMA'ing for a worse (or equal) device lol

There is no reason to think that you would get an equal or worse product if you RMA it. If you do RMA the RMA.

Related

The bleeding is geting worse

Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
Sent from my Nexus S using XDA App
I was just looking at mine today and you might be right-when I got it a little over a week ago the bleeding was minor-nothing to worry about, now it's clearly visible under low light environment- top left and right corners as well as the bottom left corner. Completely unacceptable for $550 device that claims to be one of the best super smart phones out there.
I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
Sent from my Nexus S using XDA App
samomamo said:
I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
There are apps in the market to fix the dead pixel-give it a try. As far as the bleeding-we are on the same boat it seems...
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
Well I was trying to think that too blowing out of proportion, I paid $544 something and fff them if they going to take my money and give me half ass ****.
Sent from my Nexus S using XDA App
Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
Click to expand...
Click to collapse
I have it as well but I only notice it in complete darkness on full brightness.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
The people that ***** are those that ***** a lot. The minority is always the most vocal.
Guess what other device has a similar "problem". The evo 4g, yet there isn't as much complaining now.
People should do their research before buying. This phone has been out for quite some time now.
Sent from my LG-P999 using XDA App
Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
Click to expand...
Click to collapse
How many exchanges have u done?
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
How many exchanges have u done?
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....
Pecata said:
One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....
Click to expand...
Click to collapse
Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I really think some people are blowing this issue out of proportion.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
orly? were blowing out of proportion?
charlieb620 said:
Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....
samomamo said:
Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
I was buying it until you said you had bleeding from the middle. Turn down your brightness.
nate420 said:
orly? were blowing out of proportion?
LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....
Click to expand...
Click to collapse
I returned for other reasons. I had reboot issues.and data stuck in 2g one. I had minimal on all. Like I said u only notice in a complete pitch black room with brightness on 100%. Yes blown out of proportion. The issue isnt gonna be fixed for some time. Most stores arent even on a second batch shipment. Keep returning if u think it will make matters better. Some people have reported diff. Taking a chance when the one u have may be the best it can get.
Sent from my LG-P999 using XDA Premium App
What u buying it it bleeding from right side in the middle if I put the phone from the angle I can see 2 spots leaking the light in the middle its like the screen is not sitting tight
Sent from my Nexus S using XDA App

what can i do?

i got my nexus 5 and did the speaker mod where i drill holes.now 2 days later i got light bleed on screen and bluehish tint spots ,i know warranty is void cause of mod . can i just buy speaker module and install it and try to rma?
that's pretty fraudulent
Thank adam first of all
caribouxda said:
Thank adam first of all
Click to expand...
Click to collapse
I'd like to thank you instead! This is XDA, no one forces anyone to do anything on here. The OP of this post made his own choice of opening up his phone and drilling the holes.
Many people have done the same mod and no one else is facing the same problem. It could well be the OP drilled a little bit too hard which makes sense considering the screen is showing signs of damage.
OP: I was looking for spare speaker parts myself but have not seen any yet ( UK ).
Can you take a picture of the damage?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Its clouding. Weird because i didnt have it after i did mod.its a blue tint that i can only see in dark screen.black backgrounds. Ill try to take a pic
Sent from my Nexus 5 using xda app-developers app
Sent from my Nexus 5 using xda app-developers app
bgaccord said:
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Does the damage coincide with where you put the holes? For example where the bluish marks are on the screen?
Sent from my Nexus 5 using XDA Premium 4 mobile app
avocco said:
Does the damage coincide with where you put the holes? For example where the bluish marks are on the screen?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
no, from what I'm seeing it looks like there may be something under the back cover which is causing pressure on the display. that does not look like light separation.
Take it back apart and see what you see.
AdamOutler said:
no, from what I'm seeing it looks like there may be something under the back cover which is causing pressure on the display. that does not look like light separation.
Take it back apart and see what you see.
Click to expand...
Click to collapse
First of all.i want to thank adam for mod.
This issue has nothing to do with mod.I took phone apart and couldn't find anything. I turn it on without back cover and same issue.it started when i sat on it .its was in the bed under blanket ,forgot i had it there.
I can only see tge blue tint when it's black background. Others colors is not there
Sent from my Nexus 5 using xda app-developers app
bgaccord said:
First of all.i want to thank adam for mod.
This issue has nothing to do with mod.I took phone apart and couldn't find anything. I turn it on without back cover and same issue.it started when i sat on it .its was in the bed under blanket ,forgot i had it there.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
After reading that, the thread became pointless.
good day.
bgaccord said:
First of all.i want to thank adam for mod.
This issue has nothing to do with mod.I took phone apart and couldn't find anything. I turn it on without back cover and same issue.it started when i sat on it .its was in the bed under blanket ,forgot i had it there.
I can only see tge blue tint when it's black background. Others colors is not there
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
This is what you should have started this thread with. You already know what caused the issue, and you're trying to get a free replacement on the phone by using Fraud.
I realize this is going to come across as offensive, but you were dumb enough to sit on your phone and now you're dumb enough to try to get XDA to help you attempt fraud against Google so you don't have to pay the money to get it fixed. Read the forum rules about illegal activity.
hotleadsingerguy said:
This is what you should have started this thread with. You already know what caused the issue, and you're trying to get a free replacement on the phone by using Fraud.
I realize this is going to come across as offensive, but you were dumb enough to sit on your phone and now you're dumb enough to try to get XDA to help you attempt fraud against Google so you don't have to pay the money to get it fixed. Read the forum rules about illegal activity.
Click to expand...
Click to collapse
I'm sorry guys. I'm an idiot. Last question
Why Is tint only visible black backgrounds? where can i get display for low price?
Sent from my Nexus 5 using xda app-developers app
Replacement LCD
For the LCD: http://www.etradesupply.com/lg/android-models/lg-nexus-5.html
Please be detailed in your original post.
Good Day and good luck.
bgaccord said:
I'm sorry guys. I'm an idiot. Last question
Why Is tint only visible black backgrounds? where can i get display for low price?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
It's probably only visible on a dark screen because those are the areas where the actual display are under stress from the phone being bent. It won't necessarily make it BRIGHTER.... just more easily noticed. Kind of like if you touch your computer monitor. touch the screen where it's lighter, and you don't really notice much of anything. touch where it's darker, and you'll more easily see the distortion.

(Q) Worth an RMA?

I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
You should be happy with your phone. If the things which you have described bother you, by all means, send it back.
okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
For me, the rattle might not be a deal breaker but the Dead pixel sure is! I would RMA it. You can ignore the occasional rattle but the dead pixel kinda pops up
okmijnlp said:
I got my nexus on Tuesday, the next day I realised the power button rattles whenever I tapthe top right corner of the screen. The day after I found one single dead pixel. I ran an app to fix it overnight but it didn't.
Is this worth a RMA? I live in the UK if that makes a difference. Thanks!
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Definitely! There's no excuse for defects. Its not a perfect phone but a dead pixel straight out of the box is unacceptable.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Hardware help!

So in the last three days I lost the vibrator motor, loud speaker, and the microphone. Anyone know if this has been an issue and if it can be fixed? Otherwise it's an RMA.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Did you drop the phone in the toilet? Throw it against a wall? Flash a kernel meant for another device?
If you answered know to all three questions: RMA it.
theesotericone said:
Did you drop the phone in the toilet? Throw it against a wall? Flash a kernel meant for another device?
If you answered know to all three questions: RMA it.
Click to expand...
Click to collapse
Don't you hate auto correct, lol
Sent from my Nexus 5
jd1639 said:
Don't you hate auto correct, lol
Sent from my Nexus 5
Click to expand...
Click to collapse
Know I don't. lol Nice catch.
I am
justibasa said:
So in the last three days I lost the vibrator motor, loud speaker, and the microphone. Anyone know if this has been an issue and if it can be fixed? Otherwise it's an RMA.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I am sorry to inform you my friend. Your N5 has become a retarded N3 lol
Lol. Called for an RMA.
Sent from my Nexus 5 using XDA Premium 4 mobile app

Lg Repair Rip Off?

Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
That price is pretty normal in Denmark. Here its usually cheaper to buy a new smartphone, than getting it fixed. Its only iPhone that is cheap because so many unauthorized store use cheap China spare parts
Sent from my Nexus 5 using XDA Premium HD app
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Thats not screen repair thats a new screen lol They are likely charging you for a new phone cause it so badly damaged. If I were you id buy the front assembly and repair it yourself
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
It should be just the screen because I replaced it with an eBay one but the screen wasn't a original. It kinda work with the eBay one but it didn't. I sent it back and I'm guessing it was the screen. Everything in it is not damage and I live is the united States by the way.
Edit: Can anyone link me to an OEM screen ? On eBay or Amazon only
Sent from my Nexus 5 using xda app-developers app
koe1974 said:
I'm not passing any judgment on you so don't get offended, but my guess is they figure since you took a drill to it, either a. they think you don't care about the money or b. you're an idiot and will pay without questioning.
But from the pictures, it wouldn't surprise me if it's not just the screen.
good luck!
Click to expand...
Click to collapse
Only the screen broke and I was drunk so you get the point lol.
Sent from my Nexus 5 using xda app-developers app
xXghostXx313 said:
Only the screen broke and I was drunk so you get the point lol.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
or c. they think you're still drunk and will pay :beer:
I'd get a new phone. As hinted already....you'd be lucky if the only thing wrong is the screen. Probably more damage than that. I wouldn't potentially waste money on trying to fix it.....only to discover there's other problems too.
Did you drive over it a few times??? Lol
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
koe1974 said:
or c. they think you're still drunk and will pay :beer:
Click to expand...
Click to collapse
Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
Sent from my Nexus 5 using xda app-developers app
xXghostXx313 said:
Lol I won't pay that and they said its tamper because I open it and for some reason will charge that price. They said parts are missing which is nothing at all besides the screen lmao. I'm gonna try a replacement screen from amazon.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
See my previous post. Careful you don't waste money trying to fix it....I bet there's more wrong than just the screen.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
xXghostXx313 said:
Anyone know why is Lg charging me this much for a screen repair? I will call in the morning but that is ridiculous for that price. All I want is a screen repair.
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
joannn said:
Oh God!! What did you do to your phone?? And after this why do you even think of repairing it??!! Just get a new phone, probably it would be cheaper than that price on the cheque..:good: good luck
Click to expand...
Click to collapse
I decided not to repair it and maybe use it for parts. I thought it still had a chance of life but forget it lol. Its my old nexus by the way. I was trying to see if it was possible lol
Sent from my Nexus 5 using xda app-developers app

Categories

Resources