Corporate email stopped syncing - RAZR HD Q&A, Help & Troubleshooting

My boss has a Razr HD and yesterday it stopped syncing his latest exchange email. I made sure "Auto-sync data" was checked. I even removed and re-added his corporate account and cleared the email app cache. It will sync everything up until today's emails. I refresh and get nothing.
He got the latest Android update yesterday but I don't know if that's related or not.
Any ideas? Help me get some brownie points!

Related

[Q] Email Setup

I'm trying to set up my email on my new Transformer. It's a Google Apps email and it is set up correctly on my Droid X right now, but I keep getting the error
"Setup could not finish
Cannot connect to server.
(Expected string, none found.)"
I've triple checked the details and my Transformer is set up on Wifi just fine.
Any ideas?
Same thing has happened to me this morning gmail still works but the asus mail program won't connect.
there appears to be a problem at google. this started happening to me last night, and IMAP services are still down. the regular gmail app (POP3) still works.
mike5065 said:
there appears to be a problem at google. this started happening to me last night, and IMAP services are still down. the regular gmail app (POP3) still works.
Click to expand...
Click to collapse
IMAP is working great on my phone (2gmail accounts)- using K9--- and on my outlook on PC( same 2 accounts).
NOT working on the Transformer- using stock email
Are there any fixes to this or an ETA when going to be fixed at Google.
I had this problem with Asus mail this morning (I connect to my Gmail account using Exchange settings though).. I rebooted the tablet and it seems to be behaving itself now (not sure if this helps anyone or not?)
tried reboot- did not work- still getting connection error for GMAIL accounts ONLY.
The AOL accounts work fine.
how do you search in the regular email app? The option exists in the gmail app but i don't see it in the regular app. Pretty lame.

ICS 4.0.4 Exchange & Calendar Sync Issues

I have two problems since I did a manual upgrade to my I9020T from 2.3.6 to 4.0.4
Exchange Emails - I am using the stock email app. I found that every few hours, the exchange data gets refreshed and all mails gets deleted from handset. Then it will immediately start downloading all mails again from the beginning. This is causing huge data usage and battery drain. I have tried deleting all email accounts, delete call cache in recovery menu and re-creating exchange account again. Still problem persists. When ever the email app starts a refresh, first it will show "No Messages" and then it will again download all emails.
Calendar: Recurring meeting in calendars do not sync with my handset. Other meeting sync without any issues.
Has any body faced such a problem?
I've experienced the same problem with the email client the and the sync.
I had to delete the exchange account from the phone because it ate the battery in 3-4 hours.
You can try deleting data under Settings | Apps | all for calendar, calendar storage, email and exchange services.
Also, I've a lot of issues being resolved by doing a factory reset after updrading to ICS 4.0.4 (just make sure you backup your info).
Factory reset is the last thing I want to do. I have more than 50 games installed and other apps are also installed. I will need to download all of them again if I do a factory re-set. But if there is no solution, I will have to do it any ways. Would a factory re-set delete data from the additional storage on the phone?
Alternatively I have configured touchdown for emails and it works fine. But it does not sync calendar at all. Under accounts and settings, when I open touchdown I do not even see the calendar sync option. Not sure if this is a compatibility issue with ICS.
I finally did a factory reset of the phone and have configured exchange email. Everything seems to be fine. No refresh - delete of emails and recurring meeting sync is too working fine.
Nice!! Good thing is working now!
The problem has come back. I don't think I can do a factory reset every 2-3 weeks. This must be a bug in the stock email client. What is the best alternative email app that I can use? Let me know if you know anything.
I think there is no other solution to this issue unless Google fixes this and I see a remote chance. Untill I am ready to throw this and buy a new phone, I want to get an alternate solution.
I'm on the SGS2, and also on 4.0.4.
My issue is similar, but not quite like yours.
I have some recurring meetings that do sync. I'm just not getting anything new to sync.
Maybe an update will fix it.
Anyway, just wanted to let you know that you're not alone, and that it's not limited to your phone.
-Defiant
Seems to be a common problem - I've also got exactly the same problem on my Desire with 4.0.4
I had issues with stock client and an exchange account too, honestly, after so much researching, i just got Enhanced Email from the market, works so much better
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
anshumandash said:
I tried Touchdown as a replacement. It worked fine for 2 weeks. And now, similar problems are back with Touchdown as well. It is now happening at least once a day. All mails get deleted, and downloaded again. The only difference is that Touchdown downloads mails faster than the stock email.
So, I believe the problem lies with ICS 4.0.4 and how it handles Exchange services. I am not sure if google is even ready to recognize this problem. I had posted this issue in google forums, and no one from google have answered anything.
Click to expand...
Click to collapse
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
bringonblink said:
I'm assuming this works OK on gingerbread? If not could be a problem with the exchange server
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
While I have not tested this exchange server when my Nexus S was running gingerbread, there are others in the company who are connecting to the same exchange server from their gingerbread phones without any problem.
So I am assuming this works on gingerbread. Is there any setting that need to be looked at the exchange server when the connection is from a ICS phone? Just trying to think differently.
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
geejay008 said:
Hi,
Just wondering if there's been any updates on this?
Same problems on my Desire HD running IceColdSandwich 8.6.1... with emails syncing ok, but no exchange calendar sync...
...weird in that no error messages comes up when i press directly to sync calendar, but yet no data coming through.
Like I said though, emails and even contacts are coming through to the device ok.
Click to expand...
Click to collapse
My problem got resolved by doing factor reset & flashing Google factory images as I was on stock ROM. You can try format of /system in cwm recovery and flashback the ROM. This could be a corruption in Exchange connected. You should take complete backup though.
Alternatively you can try using another email client and see if calendar syncs. There are many in play store.
Right now I am on a custom JB ROM and every thing is fine.
Sent from my Nexus S
I had this problem since I had to reconfigure exchange after out server was migrated. I disabled the calendar sync and the issue did not reappear. Not sure if that is related or just a coincidence.

[Q] Tweak Google Mail Sync?

Is this possible? My sync tends to be really slow sometimes. I've been waiting about 20 mins now for Gmail to push a message to my device. I'm using the TrickDroid v3 ROM.
I cleared my cache for Google Mail and that seemed to work. However, while on a mobile connection Gmail refuses to sync.
I cleared my cache, cleared all the data for Gmail and even deleted the account and re-added it. Still nothing?!?!?! IM and the web works over 3G/HSPA just not sync.
The sync use to he so much better about a year ago. They kept updating the app and other thongs and now the sync just sucks. When people tell me they sent me an email I'm forced to go into gmail and refresh myself or ill stay waiting forever.
Sent from my HTC one sex
My problem was an APN issue, I just needed to clear out some other settings I had in there. The sync seems to work fine and it's quick enough.

[Q]Exchange Account Showing Account Deleted

For some reason my S3 stopped syncing my work calendars on my Exchange account. All boxes were checked to sync, etc.
I finally removed the account completely and re-added it and now I have all the items including my calendar back.
Now, though, every time I open the account I see a message flash by that says "account deleted". Obviously it isn't. I even tried changing the account name but that didn't help.
Does anyone have any ideas on how to get rid of this flashing message?
Ansextra said:
For some reason my S3 stopped syncing my work calendars on my Exchange account. All boxes were checked to sync, etc.
I finally removed the account completely and re-added it and now I have all the items including my calendar back.
Now, though, every time I open the account I see a message flash by that says "account deleted". Obviously it isn't. I even tried changing the account name but that didn't help.
Does anyone have any ideas on how to get rid of this flashing message?
Click to expand...
Click to collapse
Which rom? Something similar happened to me on Synergy 1.2. After about 6 hours the account would get deleted, I guess the exchange server noticed something funky and automatically wiped the account on the phone.
*** Forgot to mention I was running the Exchange no security patch.
I actually figured it out. It wasn't the phone giving me the error message. It was Nova Launcher. I had my corporate account set up as a dock swipe gesture. When I deleted and re-added the account Nova still saw the original account apparently. Now everything seems to be fine. Thanks!

Contacts not restoring from Exchange server on Android L

Anyone who flashed the new android L factory image facing this issue where not all the contacts from exchange server are getting sync'd?
Not working for me either. Also calendar from Exchange (Office 365 in my case) is not getting synced, and I cannot even see it in the list of available calendars.
testinguser said:
Anyone who flashed the new android L factory image facing this issue where not all the contacts from exchange server are getting sync'd?
Click to expand...
Click to collapse
Can you sync email normally? I couldn't even sync email since it told me exchange services has stopped every seconds
E-mail sync works fine, and even the Exchange policies came through correctly (PIN & encryption in my case). Posted question to Google Product forums as well.
UPDATE: Now after 2,5 hours of waiting, I do see calendar items and also contacts being synced from Exchange, so I'm considering this working for me at least for now.
My exchange is not working. Just syncing mail forever (nothing ever comes up) and calendar wont show. I have cleared data for exchange and gmail and deleted and readded the account several times. No luck at all. Please help me, I need to get to my work mail!!
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
testinguser said:
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
Click to expand...
Click to collapse
During the time for syncing, have you received any notification ( error) which tells you the "Exchange services has stopped" ?
testinguser said:
Just an update. The issue is now resolved.
Here is what I did: I completely removed the exhange server account. Reset phone. Create exhchange server account and let it do it's thing while it was pulling down the info rather than try to much around with the phone this time around. Worked just fine. All contacts / emails / calendar everything sync'd correctly. I am connecting to outlook.office365.com.
Click to expand...
Click to collapse
Hi, please help me. I have a company Exchange account on my N5 and everything works well, except the contacts sync. If I create a new contact on Nexus 5, it won't be sync to Exchange. In the opposite direction - from desktop to N5 - works well. (I choose the "Exchange contact", if I create a new contact, please tell me other something...) All the other syncs work well, like calendar, e-mail, only this way doesn't work. So what is your opinion, your method can help me as well? Or it is a bug in Lollipop? If I remember, it worked well with 4.4.4, but I'm not sure
I deleted all phones from Exchange (there were N5 a few times and my last phones as well) and my Exchange account from phone as well. Next I sync and the result is: when I create a new contact on the N5, it will be appear in the "Recommend Contacts" account. Then I can move it to "Contacts" account. It isn't complete solution, but better then earlier

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