[Q] Signal strength (bars) on Sprint? - Nexus 5 Q&A, Help & Troubleshooting

Hi! I have had my 32GB N5 activated on Sprint for a few days, and as of today, I've seen only 2 out of 4 bars light on on the signal indicator most of the time. There was one occasion when I saw 3 light up, but very briefly.
Call quality doesn't seem to be too bad, but for the first time after about a few years, I had two dropped calls, and earlier today, I noticed a text message was delayed by about 15 minutes or so (based on when the sender sent it)
In a lot of the screen prints that I've seen of the N5 home screen (here on xda, and on google+ and even on AndroidPolice articles, I notice the same - 2 out of 4 bars lit up.
Signal strength on phone's About page shows anywhere from -100 to -113dBm
Normally, I'd ignore the signal indicator because different manufacturers may display it differently, but after the dropped calls and the delayed text messages, I'm wondering if there is a problem with my phone's reception.
I called Sprint and they pushed some profile updates and PRL updates (I had already tried this on my own earlier) - but it made no difference.
Couple of questions -
1. Are other N5 users (on Sprint) noticing the same thing with number of signal bars displaying?
2. Any test that can be done to see if it is a hardware issue?
I have a second line with Sprint - EVO LTE 4G and it currently shows full strength, and has no issues with dropped calls or delayed text messages.
Should I start a RMA for replacement?

Searched Google product forums and found other users (though on T-mo) that are running into the same issue
http://productforums.google.com/forum/#!searchin/nexus/signal/nexus/tsLNUsI7n0w/pPdP1Lak7DUJ
http://productforums.google.com/forum/#!category-topic/nexus/nexus-5/7s7DsI4DUYo

Related

Signal Strength Issues

Anyone else experiencing a weaker signal with the AT&T One X versus other phones? I've had a Samsung Captivate and Lumia 900 at my work desk over the past ten months and have gotten 3-4 bars on HSPA+. With the One X, I only get one bar, and can't even send/receive text messages.
I'm in the middle of the first floor on a five story building... I would understand not getting a strong signal here, but the fact that my Captivate and Lumia 900 both worked fine in this same location makes me think something's up.
Actually, this phone has better signal than any other phone I've had.
I get a better signal than other phones. My bigger frustration is that it shows full bars when I have no data connection, or zero bars when everything is streaming just fine...
My signal is terrible. There is.no LTE in my area, but my HSPA sucks. I read something that said the antenna is on the bottom left of the phone, and sure.enough, when I hold it there I get 1 bar all the time. When checking battery usage stats I see lots of yellow and gray under Mobile network signal. Surprisingly thoug, my battery life is great, and I don't drop many calls.
Also, my speed tests are carp. Consistently getting 1-4 mbps down.
My phone had HORRIBLE signal. Nothing anywhere. Texts weren't making it out, and if they did it would be in multiples. Forget about MMS. And it got worse to the point where I was dropping every single call. Also was missing some Google Talk events. So I just exchanged it and got a new SIM card this morning.
In my office I was getting 0-1 bars, with the new one I'm at a pretty solid 3 bars. And so far no odd sms/mms/notification problems. I've already flashed the updated ROM, and rooted it. (the last one was flashed/rooted also) Doing a Titanium restore now...
americasteam said:
Actually, this phone has better signal than any other phone I've had.
Click to expand...
Click to collapse
Same here. As good as or probably better than my last phone. It could have to do with your area. I am well covered by 4G LTE; perhaps other networks are not as well received by the phone's antennas.
Sent from my HTC One X using XDA

[Q] Signal Drop... but Not Lost

Hello all!
I was wondering if anyone has been experiencing signal loss (but not 100% cut-out) when the phone is asleep? Like if I have my phone on my desk, leave it alone for 20 minutes, I am greeted with no signal. I have never dropped a call (aside from the usual places) but it is just odd.
I have attached a screenshot taken just seconds after waking my phone. Notice the bars are greyed out (white shows a signal), but it is not the outline which would indicate that I am not connected to a tower, meaning no service.
I am on AT&T and all I have done is switch the SIM from my AT&T-Branded HTC One, to the Nexus 5. I have LTE and H+ but I'm not sure if there are any modifications I needed to make to the APN, or if I should just get a new SIM card from AT&T?
Forgive the n00b question, I am very new to GSM-based devices. I did not find any relevant posts about this issue.
Thanks in advance
signal sucks nationwide on nexus 5, do a google search if you don't believe me

Phone Signal Strength drops considerably during phone call

Does anyone else have this problem and if so are there any fixes available?
I have fairly good cell signal within my home (around 95db), in the past (event when I first purchased my Pixel) I would never have any issues with calls being dropped but within the last 2 months I have noticed that when I use my Pixel normally (not on a call) the signal strength is fairly normal, but as soon as I answer a call the signal strength drops off and more often than not the call drops. I've had to start making sure whenever I am talking with someone I have to be near a window. My wife has a Samsung S7 and this does not happen to her.
Does this happen with anyone else?
Thanks so much in advance!
When the phone is idle it connects to LTE network but when you place a call it switches to HSPA network, that's why your reception drops down. At least that's what happenes on my phone.

Let's Finally Solve This Call Quality Issue

Many of you have seen the multiple threads on multiple forums about the call quality issues with the Pixel 3 and 3XL, so I won't dig into that any further. Instead, I am asking if those who have issues can list the signal strength as reported by your device in the area where the call issues occur?
For example, my wife and I only had call issues at our house, where both of our devices registered -115 dBm of signal strength. This was not a problem for our Pixel 2's. When calling from my job, the issue was far less frequent and the signal strength is approximately -100 dBm. Finally, we received a signal booster from our carrier for the house and the call issues went away completely, measuring -80 dBm.
Based on this, I can only assume the Pixel 3's hardware is not holding on to signals as well as other phones and I need your help determining if the problems go away above a certain signal strength threshold.
INSTRUCTIONS:
1. Open the stock phone dialer app
2. Enter the test menu by dialing *#*#4636#*#*
3. Select "Phone Information"
4. Find the "Signal Strength" line and report the value you see.
Once again, please only list yours from an area where you experience consistent call quality issues.
Hi,I'm having call quality issues on my Pixel 3 with -108 dBm of signal strength
My third pixel xl. All 3 of them never had call issues. Other issues yes. Thankfully calling is good
Semi-related question. I'm on Project Fi. When I check the Phone Info "wifi calling provisioned" appears to be off and greyed out. When I check Settings it's enabled. My wifi signal is very strong, I'm sitting about 10 ft from the router. Not sure how to interpret that "provisioned" status. Also, wifi calling could theoretically mess up the stats from your cell signal strength data.
I have had my pixel 3xl for a week now,
And I must report that for me there have been no call quality issues whatsoever.
I'm on 3 (UK)
Signal strength: -84 dBm to 56 asu what does it mean?
I don't really have any call issues but my signal is 115-118 inside my house
If you're in an area with poor signal and you're using VoLTE the static noise/buzzing will occur . It's been pinpointed as a baseband/kernel issue the version on the 3/3XL's are incompatible with certain towers. In areas with good signal the buzzing/static won't be there over cell. If you're in an area with poor/mediocre service turn off VoLTE and to make calls on 3G and there will be no buzzing. Sadly the issue still persists with WiFi calling though.
I have more drop calls on this device then any other. Mostly driving, gotta be tower issues. My other phone didn't have this issue, but I'm with Verizon now I was with Sprint.
Tmobile -109 no bad call quality and decent data when not in super old building.
-105 for me
happening on BOTH pixel 3's on verizon. had pixel 1's before and NO issue. other users, including samsung and iphone on same plan, no probs. signal at -95 and -93 in 2 locations that I have had problems. I don't believe just signal strength, as both have good strength (tried both cdma and lte) and still issues. not all the time. funny thing, I was on conference call with both verizon and google when audio on my end just dropped, I could not hear anything and they could not hear anything but calls still connected. another time was on phone with verizon and she said (yes..she said) was very choppy. that was 1/9/19. called back 1/15, "John" then scheduled him self to call me back 11am yesterday (never called), now back on phone with verizon and she just had me fact reset phone. she said next step, new sim cards (I had not thought of that) and then replacement. Hate to say it, almost ready to go iphone.
Idk still no issues here
dinothong00 said:
Signal strength: -84 dBm to 56 asu what does it mean?
Click to expand...
Click to collapse
Is that the approximate signal strength you have where you experience call issues?
yanowman said:
-105 for me
Click to expand...
Click to collapse
Are you experiencing call issues?
mrbobo999 said:
happening on BOTH pixel 3's on verizon. had pixel 1's before and NO issue. other users, including samsung and iphone on same plan, no probs. signal at -95 and -93 in 2 locations that I have had problems. I don't believe just signal strength, as both have good strength (tried both cdma and lte) and still issues. not all the time. funny thing, I was on conference call with both verizon and google when audio on my end just dropped, I could not hear anything and they could not hear anything but calls still connected. another time was on phone with verizon and she said (yes..she said) was very choppy. that was 1/9/19. called back 1/15, "John" then scheduled him self to call me back 11am yesterday (never called), now back on phone with verizon and she just had me fact reset phone. she said next step, new sim cards (I had not thought of that) and then replacement. Hate to say it, almost ready to go iphone.
Click to expand...
Click to collapse
This is a very similar experience my wife had with T-Mobile. I have the same phone but don't have the problems, so it isn't a network issue, but the problem did go away once we started receiving a stronger signal with the booster.
Keep working with Google and they'll send you a new device, unless you purchased from Verizon and they'll make you jump through hoops.
TheMorpheus said:
Hi,I'm having call quality issues on my Pixel 3 with -108 dBm of signal strength
Click to expand...
Click to collapse
I have it on my Pixel 3 expecially in my office where the signal is not good. I did some test and I've noticed that the problem goes away if I switch to 2g (maybe for the better signal quality) but after 5/8 minutes the audio goes away, the other person doesn't hear me while the call stays open.
While testing I've also noticed that leving the phone in LTE with low signal in 4 hours (with podcast listenig and varius phone calls) I lost 40% of battery, in 2g I lost 20%.
My thought are that the device has a radio problem, high battery drain and call noise with low signals
PuffDaddy_d said:
This is a very similar experience my wife had with T-Mobile. I have the same phone but don't have the problems, so it isn't a network issue, but the problem did go away once we started receiving a stronger signal with the booster.
Keep working with Google and they'll send you a new device, unless you purchased from Verizon and they'll make you jump through hoops.
Click to expand...
Click to collapse
Update: 1/24/19. After fact reset and new sim card still same issues. Verizon sending out 2 "like new" pixel 3's. I read one post where user and wife both on 5th! RMA pixel 3 and same issue! I mentioned to Verizon rep and questioned option to switch to iphone if happens with "new" phones, she said not normal but there can be exceptions. Hope I don't end up blue in the face.
mrbobo999 said:
Update: 1/24/19. After fact reset and new sim card still same issues. Verizon sending out 2 "like new" pixel 3's. I read one post where user and wife both on 5th! RMA pixel 3 and same issue! I mentioned to Verizon rep and questioned option to switch to iphone if happens with "new" phones, she said not normal but there can be exceptions. Hope I don't end up blue in the face.
Click to expand...
Click to collapse
Good luck to you!
Guys can you boot into safe mode and see if the callaudio problem goes away?

Audio Problems (cutouts) on Three (UK), Possibly VoLTE related?

My girlfriends Pixel 2 has been having audio problems on Three UK recently, during a call the audio cuts out and she cant hear the person on the other end (silence), but they can usually still hear her.
Its been doing it on and off for 6 months usually 5 or 6 minutes into a call. One of the symptoms is the Signal bar drops to empty immediately on answering a call (which sounds fine for the first few minutes even with 0 bars) It returns immediately on disconnecting the call to full.
We live very close to a 4G tower and get a great signal, as well as having tried a three home boost device to triple check the signal. And when hers drops the signal to 0 mine is always full (and looking at the actual signal strength.. its fine before and after on hers, and all the time on mine)
Google replaced the phone on Warranty after confirming the issue, and the replacement does the exact same thing.
I'm wondering if its something to do with VoLTE.. as I noticed when her SIM is in my phone (Pixel 3) VoLTE works.. but in hers its showing not provisioned. (I check this because it started happening not long after my phone became VoLTE enabled on Three)
Anyone got any other ideas or any similar experiences with Three? (It never did it on Tesco Mobile which was her old network.. and didn't do it on three immediately on changing to 3.)

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