Many of you have seen the multiple threads on multiple forums about the call quality issues with the Pixel 3 and 3XL, so I won't dig into that any further. Instead, I am asking if those who have issues can list the signal strength as reported by your device in the area where the call issues occur?
For example, my wife and I only had call issues at our house, where both of our devices registered -115 dBm of signal strength. This was not a problem for our Pixel 2's. When calling from my job, the issue was far less frequent and the signal strength is approximately -100 dBm. Finally, we received a signal booster from our carrier for the house and the call issues went away completely, measuring -80 dBm.
Based on this, I can only assume the Pixel 3's hardware is not holding on to signals as well as other phones and I need your help determining if the problems go away above a certain signal strength threshold.
INSTRUCTIONS:
1. Open the stock phone dialer app
2. Enter the test menu by dialing *#*#4636#*#*
3. Select "Phone Information"
4. Find the "Signal Strength" line and report the value you see.
Once again, please only list yours from an area where you experience consistent call quality issues.
Hi,I'm having call quality issues on my Pixel 3 with -108 dBm of signal strength
My third pixel xl. All 3 of them never had call issues. Other issues yes. Thankfully calling is good
Semi-related question. I'm on Project Fi. When I check the Phone Info "wifi calling provisioned" appears to be off and greyed out. When I check Settings it's enabled. My wifi signal is very strong, I'm sitting about 10 ft from the router. Not sure how to interpret that "provisioned" status. Also, wifi calling could theoretically mess up the stats from your cell signal strength data.
I have had my pixel 3xl for a week now,
And I must report that for me there have been no call quality issues whatsoever.
I'm on 3 (UK)
Signal strength: -84 dBm to 56 asu what does it mean?
I don't really have any call issues but my signal is 115-118 inside my house
If you're in an area with poor signal and you're using VoLTE the static noise/buzzing will occur . It's been pinpointed as a baseband/kernel issue the version on the 3/3XL's are incompatible with certain towers. In areas with good signal the buzzing/static won't be there over cell. If you're in an area with poor/mediocre service turn off VoLTE and to make calls on 3G and there will be no buzzing. Sadly the issue still persists with WiFi calling though.
I have more drop calls on this device then any other. Mostly driving, gotta be tower issues. My other phone didn't have this issue, but I'm with Verizon now I was with Sprint.
Tmobile -109 no bad call quality and decent data when not in super old building.
-105 for me
happening on BOTH pixel 3's on verizon. had pixel 1's before and NO issue. other users, including samsung and iphone on same plan, no probs. signal at -95 and -93 in 2 locations that I have had problems. I don't believe just signal strength, as both have good strength (tried both cdma and lte) and still issues. not all the time. funny thing, I was on conference call with both verizon and google when audio on my end just dropped, I could not hear anything and they could not hear anything but calls still connected. another time was on phone with verizon and she said (yes..she said) was very choppy. that was 1/9/19. called back 1/15, "John" then scheduled him self to call me back 11am yesterday (never called), now back on phone with verizon and she just had me fact reset phone. she said next step, new sim cards (I had not thought of that) and then replacement. Hate to say it, almost ready to go iphone.
Idk still no issues here
dinothong00 said:
Signal strength: -84 dBm to 56 asu what does it mean?
Click to expand...
Click to collapse
Is that the approximate signal strength you have where you experience call issues?
yanowman said:
-105 for me
Click to expand...
Click to collapse
Are you experiencing call issues?
mrbobo999 said:
happening on BOTH pixel 3's on verizon. had pixel 1's before and NO issue. other users, including samsung and iphone on same plan, no probs. signal at -95 and -93 in 2 locations that I have had problems. I don't believe just signal strength, as both have good strength (tried both cdma and lte) and still issues. not all the time. funny thing, I was on conference call with both verizon and google when audio on my end just dropped, I could not hear anything and they could not hear anything but calls still connected. another time was on phone with verizon and she said (yes..she said) was very choppy. that was 1/9/19. called back 1/15, "John" then scheduled him self to call me back 11am yesterday (never called), now back on phone with verizon and she just had me fact reset phone. she said next step, new sim cards (I had not thought of that) and then replacement. Hate to say it, almost ready to go iphone.
Click to expand...
Click to collapse
This is a very similar experience my wife had with T-Mobile. I have the same phone but don't have the problems, so it isn't a network issue, but the problem did go away once we started receiving a stronger signal with the booster.
Keep working with Google and they'll send you a new device, unless you purchased from Verizon and they'll make you jump through hoops.
TheMorpheus said:
Hi,I'm having call quality issues on my Pixel 3 with -108 dBm of signal strength
Click to expand...
Click to collapse
I have it on my Pixel 3 expecially in my office where the signal is not good. I did some test and I've noticed that the problem goes away if I switch to 2g (maybe for the better signal quality) but after 5/8 minutes the audio goes away, the other person doesn't hear me while the call stays open.
While testing I've also noticed that leving the phone in LTE with low signal in 4 hours (with podcast listenig and varius phone calls) I lost 40% of battery, in 2g I lost 20%.
My thought are that the device has a radio problem, high battery drain and call noise with low signals
PuffDaddy_d said:
This is a very similar experience my wife had with T-Mobile. I have the same phone but don't have the problems, so it isn't a network issue, but the problem did go away once we started receiving a stronger signal with the booster.
Keep working with Google and they'll send you a new device, unless you purchased from Verizon and they'll make you jump through hoops.
Click to expand...
Click to collapse
Update: 1/24/19. After fact reset and new sim card still same issues. Verizon sending out 2 "like new" pixel 3's. I read one post where user and wife both on 5th! RMA pixel 3 and same issue! I mentioned to Verizon rep and questioned option to switch to iphone if happens with "new" phones, she said not normal but there can be exceptions. Hope I don't end up blue in the face.
mrbobo999 said:
Update: 1/24/19. After fact reset and new sim card still same issues. Verizon sending out 2 "like new" pixel 3's. I read one post where user and wife both on 5th! RMA pixel 3 and same issue! I mentioned to Verizon rep and questioned option to switch to iphone if happens with "new" phones, she said not normal but there can be exceptions. Hope I don't end up blue in the face.
Click to expand...
Click to collapse
Good luck to you!
Guys can you boot into safe mode and see if the callaudio problem goes away?
Related
Anyone else experiencing a weaker signal with the AT&T One X versus other phones? I've had a Samsung Captivate and Lumia 900 at my work desk over the past ten months and have gotten 3-4 bars on HSPA+. With the One X, I only get one bar, and can't even send/receive text messages.
I'm in the middle of the first floor on a five story building... I would understand not getting a strong signal here, but the fact that my Captivate and Lumia 900 both worked fine in this same location makes me think something's up.
Actually, this phone has better signal than any other phone I've had.
I get a better signal than other phones. My bigger frustration is that it shows full bars when I have no data connection, or zero bars when everything is streaming just fine...
My signal is terrible. There is.no LTE in my area, but my HSPA sucks. I read something that said the antenna is on the bottom left of the phone, and sure.enough, when I hold it there I get 1 bar all the time. When checking battery usage stats I see lots of yellow and gray under Mobile network signal. Surprisingly thoug, my battery life is great, and I don't drop many calls.
Also, my speed tests are carp. Consistently getting 1-4 mbps down.
My phone had HORRIBLE signal. Nothing anywhere. Texts weren't making it out, and if they did it would be in multiples. Forget about MMS. And it got worse to the point where I was dropping every single call. Also was missing some Google Talk events. So I just exchanged it and got a new SIM card this morning.
In my office I was getting 0-1 bars, with the new one I'm at a pretty solid 3 bars. And so far no odd sms/mms/notification problems. I've already flashed the updated ROM, and rooted it. (the last one was flashed/rooted also) Doing a Titanium restore now...
americasteam said:
Actually, this phone has better signal than any other phone I've had.
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Click to collapse
Same here. As good as or probably better than my last phone. It could have to do with your area. I am well covered by 4G LTE; perhaps other networks are not as well received by the phone's antennas.
Sent from my HTC One X using XDA
I've noticed a strange behavior with my T-Mobile V20. It really likes to drop service and then show a loading symbol for a bit before locking onto a signal again.
Usually the current reception is weak (1 bar), but not always. Sometimes it does it when I have 2-3 bars of LTE, just to switch down to 5 bars 2G.
There are also times when it'll show that I have 3-4 bars of voice reception, but the status will say "Searching" and calls won't work. Rebooting will make LTE appear.
Is this normal behavior? I just got this phone, and it's also the phone I used to switch off Verizon. T-Mobile definitely has better coverage where I am, but that's only when it isn't dropping the signal.
I have the same issue with my LG V20 phone. The reception/signal strength is horrible. Callers constantly complain that my phone goes in an out, making it difficult to maintain a conversation. Bluetooth connectivity is also an issue as connecting the device requires multiple attempts. This phone is becoming useless due to the reception and Bluetooth connectivity issues. I will continue to use my Samsung Galaxy Note 4 as a backup. I have never experienced any such issues while using the Samsung device. Hopefully the developers at LG are taking notes and a fix/update will be released before 2017.
lgV20_user said:
I have the same issue with my LG V20 phone. The reception/signal strength is horrible. Callers constantly complain that my phone goes in an out, making it difficult to maintain a conversation. Bluetooth connectivity is also an issue as connecting the device requires multiple attempts. This phone is becoming useless due to the reception and Bluetooth connectivity issues. I will continue to use my Samsung Galaxy Note 4 as a backup. I have never experienced any such issues while using the Samsung device. Hopefully the developers at LG are taking notes and a fix/update will be released before 2017.
Click to expand...
Click to collapse
I haven't had problems with Bluetooth; in fact, I've had the opposite; Bluetooth works nicely.
I hate to say it, but I haven't actually made a call on my phone yet, so I can't comment on that, but you seem to be having it much worse than I am.
lgV20_user said:
I have the same issue with my LG V20 phone. The reception/signal strength is horrible. Callers constantly complain that my phone goes in an out, making it difficult to maintain a conversation. Bluetooth connectivity is also an issue as connecting the device requires multiple attempts. This phone is becoming useless due to the reception and Bluetooth connectivity issues. I will continue to use my Samsung Galaxy Note 4 as a backup. I have never experienced any such issues while using the Samsung device. Hopefully the developers at LG are taking notes and a fix/update will be released before 2017.
Click to expand...
Click to collapse
What kind of case are you using? It sounds like you have something blocking the signal (your case), you have multiple, defective radios in your device, or something -- in the area within which you operate your phone -- is interfering with the signal. I am not experiencing those issues at all, and neither is my wife (we're both using US996).
Good luck in any case. Your phone not working correctly is a horrible experience.
wtharp2 said:
What kind of case are you using? It sounds like you have something blocking the signal (your case), you have multiple, defective radios in your device, or something -- in the area within which you operate your phone -- is interfering with the signal. I am not experiencing those issues at all, and neither is my wife (we're both using US996).
Good luck in any case. Your phone not working correctly is a horrible experience.
Click to expand...
Click to collapse
Which carrier are you on?
I haven't had any problems with dropped calls. Then again, I'm usually somewhere near wifi and make most of my calls that way.
douger1957 said:
I haven't had any problems with dropped calls. Then again, I'm usually somewhere near wifi and make most of my calls that way.
Click to expand...
Click to collapse
I remember you... Howdy
Zacharee1 said:
I remember you... Howdy
Click to expand...
Click to collapse
Who's doing Note 4 customer service now that you and I aren't there anymore?
douger1957 said:
Who's doing Note 4 customer service now that you and I aren't there anymore?
Click to expand...
Click to collapse
Well now that CM14.1 is for all Snapdragon variants, we've got some new helpers.
So I've figured out at least one of the signal oddities. I'm going from one bar on LTE on T-Mobile to roaming on AT&T. I was able to use the app LTE Discovery to see that I was on AT&T's LTE B17 (which isn't even listed as supported on the H918). The phone was just disabling voice and data.
My cell reception seems normal for tmobile(which is mostly not good in my area) but the weird thing is on bluetooth. When i bend down at work with my phone in my pocket the BT signal get choppy. Like im compressing the antenna or something. Weird.
Bubba Fett said:
My cell reception seems normal for tmobile(which is mostly not good in my area) but the weird thing is on bluetooth. When i bend down at work with my phone in my pocket the BT signal get choppy. Like im compressing the antenna or something. Weird.
Click to expand...
Click to collapse
You could take a look at the FCC test for BT https://apps.fcc.gov/oetcf/eas/repo...on_id=Yart0xj3tUt4f53nf7wvbQ==&fcc_id=ZNFH918
I found out that this phone is rated for LTE B13 from there. Looks like it supports a lot more bands than LG or T-Mobile say, since even the FCC doesn't include B17.
Does anyone else have this problem and if so are there any fixes available?
I have fairly good cell signal within my home (around 95db), in the past (event when I first purchased my Pixel) I would never have any issues with calls being dropped but within the last 2 months I have noticed that when I use my Pixel normally (not on a call) the signal strength is fairly normal, but as soon as I answer a call the signal strength drops off and more often than not the call drops. I've had to start making sure whenever I am talking with someone I have to be near a window. My wife has a Samsung S7 and this does not happen to her.
Does this happen with anyone else?
Thanks so much in advance!
When the phone is idle it connects to LTE network but when you place a call it switches to HSPA network, that's why your reception drops down. At least that's what happenes on my phone.
My girlfriends Pixel 2 has been having audio problems on Three UK recently, during a call the audio cuts out and she cant hear the person on the other end (silence), but they can usually still hear her.
Its been doing it on and off for 6 months usually 5 or 6 minutes into a call. One of the symptoms is the Signal bar drops to empty immediately on answering a call (which sounds fine for the first few minutes even with 0 bars) It returns immediately on disconnecting the call to full.
We live very close to a 4G tower and get a great signal, as well as having tried a three home boost device to triple check the signal. And when hers drops the signal to 0 mine is always full (and looking at the actual signal strength.. its fine before and after on hers, and all the time on mine)
Google replaced the phone on Warranty after confirming the issue, and the replacement does the exact same thing.
I'm wondering if its something to do with VoLTE.. as I noticed when her SIM is in my phone (Pixel 3) VoLTE works.. but in hers its showing not provisioned. (I check this because it started happening not long after my phone became VoLTE enabled on Three)
Anyone got any other ideas or any similar experiences with Three? (It never did it on Tesco Mobile which was her old network.. and didn't do it on three immediately on changing to 3.)
Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Bugsy46 said:
Just received my Xperia 5 II. I'm enjoying it so far but unfortunately one of the most basic requirements is letting it down, 4G signal strength. I'm on Vodafone and using the SIM in my Mate20 Pro I can gain full bars. However using the same SIM in this phone I barely get one bar with the status showing around 105 - 115 dBm. Out of curiousity I switched to GSM using the test menu and it dropped to 85 dBm. Anyone experiencing similar?
Thanks.
Click to expand...
Click to collapse
Hi!! I have the terminal for about 1 week. I have the same problem. I have Vodafone Spain. I think it is a software problem because I have compared with a Realme x2Pro and the indicator is very good, the values are similar in Xperia. So I think it is an OS problem. Without any coverage bars, the phone makes calls without problems. They are not cut or similar.
That's good to hear thanks! Hopefully Sony can be made aware of this and provide a software update! As I type this it's sat between 0 and 1 bar
Do you have Vodafone ROM? Flashing an original Sony ROM may fix the problem. Can be?
It's pretty much out of the box and updated to the latest software. Interestingly my H+ speed is twice as fast as my 4G speed!
I've just logged in to create a thread about this problem, and I see that I'm not the only one experiencing it. It's really frustrating, my previous device (essential) in the same spot with the same sim card, can achieve 3(!) times faster download speed
Sent from my XQ-AS52 using Tapatalk
Same problem here with wifi and 3g (h).
Waiting fix for this issue..
I want to think that it is a software problem. Seeing that there are many people with the same problem, I do not think that all the devices are bad.
Unless the issue is due to hardware by design. They might've opted for a cheaper antenna system that doesn't get enough signal. In that case we're screwed.
I read quite a few posts regarding the X1ii having the same issue, that doesn't give me much hope! Thankfully I'm in the 14 day return period so I will keep an eye on this thread and also the signal when I'm in the car etc.
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
thepersona said:
I am experiencing the exact same issues on 4G LTE here in canada. And I don't understand what's going on because apart from my home going outside and using data exclusively I'm getting full speeds 4G plus no problem. However certain times of the day primarily during the evening I do have hiccups where I have dropped connection and it takes a while for the phone to just do its thing and then get to have the internet back. With regard to the low signal yeah I'm getting full service my phone calls are working properly text messages are sending but I'm only getting one to two or even zero bars on 4G LTE.
This is all on my brand new Sony Xperia 5 mark ii. I'm hoping the update to Android 11 or a couple of security patches down the line or lifespan of this device will fix this issue. But I'm going to try not to concern myself with it as of yet because again the one place I thought I wouldn't be able to get anything which is my use of the phone outside in public I was able to get full if not better service than anything I did at home. And at home it's not that bad either it's just one point in time the signal will cut off and drop.
Click to expand...
Click to collapse
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values are similar on other devices. At least in my case.
The speeds I tested personally have huge differences, so at least for me, there is a significant difference
Sent from my XQ-AS52 using Tapatalk
Befree197 said:
You have said it. He receives calls correctly and works perfectly. So I think it is a software bug. It does not mark the coverage well. The values are similar on other devices. At least in my case.
Click to expand...
Click to collapse
I am really hoping that it's a software bug and nothing more. Hopefully it will get addressed. it was interesting going into my local Telus having neither of the representatives in store know what VOLTE was. I was baffled I figured people that work there would have an idea of the services involved or bundled with what they're offering LOL but I think I'm better off dealing with tech support hahaha
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Ah, finally the same issues as I am experiencing. I also have only one or sometimes zero bars. The people I call also tell me connection is bad. Sounds drop, we can't talk simultaneously and so on. Sometimes I can't even internet with wifi. I also hear people on the phone that sounds drop.
I don't feel comfortable about all the suggestions to enable or disable stuff in the default settings, set preferred network to only 4g or disables 5g;
1- I tried this but doesn't make a difference
2- This should work out of the box. I have several phones (samsung, Iphone, Oneplus) and none of these have these problems.
Sometimes I do have full bars, and the internet is very good. I noticed this yesterday. And once on the other side told me the quality was allright, but almost all the time the strength is zero to one bar and quality is really bad.
I also tried a new simcard, no difference. Vodafone also sent it to repaird and I got a complete boardswap, but no difference.
linom said:
I was browsing the XP 5 M2 forums here with the intend to import this phone to India as it seemed an excellent buy. Now after seeing the poor signal issue, I have my concerns. However, you can try doing the following and report back
1. Check "mobile network standby" usage under the battery settings. If the signal actually is too low, this value should be in high percentages -maybe above 10% of the overall battery consumption.
2. Download and install GSAM/BBS battery monitor app and check the standby drain per hour on 4G/LTE, keeping the phone idle overnight or not use it for an hour during day time. Ideally it should be less than 1-1.5%/hr during the day on idle and overnight should be less than 1.0%/hr on LTE. If this is the case, its only the signal bars and a software issue. Avoid measuring on WIFI as the drain is usually much less on wifi anyways.
3. Download and install 'Network Cell Info" (https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite) and check the actual strength with different phones at the same spot and same time. Cellphones do switch towers frequently even at the same spot. This app will give detailed info on the signal strength and towers (if your telco provides). It will also show where the towers are located approximately and you can compare phones on how they stack up in a similar setting.
4. Force 4g/LTE mode only under network preferences (if available). Check the dBm and ASU levels in this mode and see if it's any different from 5G/4G mode.
If the standby drain is low and the phone lasts a day or more on normal usage, then no need of worry, its the signal bars that are showing wrong. I'd like to hear back from you all as my purchase decision will be based on your feedback on standby drain.
Click to expand...
Click to collapse
Here are some stats
https://i.ibb.co/2SwYRRg/mobile-network-standby.png
https://i.ibb.co/5jmytx3/standby-drain.png
https://i.ibb.co/WpztLJN/signal-strength.png
https://i.ibb.co/hdDg6nL/network-cell-info-xperia.png
https://i.ibb.co/RSQwn3Z/network-cell-info-pocophone.jpg
It's really disappointing for a phone that costs around 900 euros to suck at the most important task that it has to do. Yesterday I was sitting with a friend of mine that has an OnePlus 6T. He had full bars and I was between 1 and 2 bars. I haven't seen full bars ANYWHERE. I don't know what is wrong, I hope it's a software bug or something, but I'm not optimistic about that
Sent from my XQ-AS52 using Tapatalk
to compare signal quality you have to download netmonster, bars are not good to make a comparison, however compared to my old mate 20 pro the signal quality is good despite sometimes i have 1 bar if you open netmonster you can see good value, no complain at all , btw i live in Rome.
But I experience also bad quality. WiFi and cellular. My Samsung, iPhone and OnePlus didn't have problems with my WiFi also it's was weak upstairs, but my Sony has sometimes no WiFi at all.
And when calling, not over WiFi, sounds is bad, is dropping a lot.
Looks like Sony can't handle a weak signal as good as other phones?