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ive come here because this is the most knowledgable place about android phones and need some advice from the experts
i recently broke my atrix and could not afford a new phone from at&t. i knew it wasnt a good idea but bought a galaxy s2 off craigslist for 200$. tested it with my sim card and all worked so i paid the guy. next day no data working, called at&t and gave them the imei # and they registered it and all was good for about two days. then went to make a call after 2 days of use and get a recording the device is blocked by at&t. call them and they tell me the phone was reported lost or stolen. after explaining all of this to them they gave me contact email for the owner to return it to him and a discount on a new phone. this was over a week ago and the person has not responded. is this phone garbage at this point? what can i do with this phone? i have done some unlocking, rooting and custom roms with my atrix and evo and i would like to know my options to get the phone usable .....
Won't work until you contact owner
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Illnevertell said:
Won't work until you contact owner
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Click to expand...
Click to collapse
so basically i can save it for spare parts if this guy never contacts me, excluding the mainboard...
resetting the imei to a generic wont help either?
Did you try telling at&t you can't contact the owner? Or maybe tell them you contacted him and he told you that there must have been a mistake and it wasn't stolen just sold.
Im missing something? Why would at&t ask for/why give them the imei number? Unlike cdma, imei is not used by gsm in authentication/connection to network. But since youve given it to them i can only assume they checked it, found it dtolen and blocked it.
Im assuming as soon as u put the sim in another phone it works?
I know the imei is held within the efs, and that it can be changed on the original galaxy s2, u may want to look into that
kishke said:
Did you try telling at&t you can't contact the owner? Or maybe tell them you contacted him and he told you that there must have been a mistake and it wasn't stolen just sold.
Click to expand...
Click to collapse
i did, in my initial conversation with a supervisor explain that i had bought this skyrocket legitimately (or what i thought was a legitimate buy) and being that i was willing to return the phone i still feel possesion was 9/10ths of the law. she explained to me that these devices are shut down via imei# via fcc database and only the owner could in fact, turn the device back on. good side to this is they actually are sending me the exact phone brand new. also what i found odd was that his contact email is a hotmail, i would have expected a gmail account. im taking a guess that maybe he was in on this 200$ scam and him and the guy i bought it from split the money. i called the seller back and he asked me "which phone was this", telling me hes sold more then one phone. at&t is making me whole at the end of the day but the skyrocket i got in this scam is brand new and would hate to just throw it out
icenight89 said:
Im missing something? Why would at&t ask for/why give them the imei number? Unlike cdma, imei is not used by gsm in authentication/connection to network. But since youve given it to them i can only assume they checked it, found it dtolen and blocked it.
Im assuming as soon as u put the sim in another phone it works?
I know the imei is held within the efs, and that it can be changed on the original galaxy s2, u may want to look into that
Click to expand...
Click to collapse
yea i was reading this efs folder holds that. is there a procedure that you know of for this specific phone in a post you can point me to? thanks..
You could just put it on Craigslist and sell it again.. pass along the good karma.
aycockonxion said:
You could just put it on Craigslist and sell it again.. pass along the good karma.
Click to expand...
Click to collapse
no i wont do that. stuff like this at the wrong time could end badly for the seller and i wouldnt want to outright rob anyone
icenight89 said:
Im missing something? Why would at&t ask for/why give them the imei number? Unlike cdma, imei is not used by gsm in authentication/connection to network. But since youve given it to them i can only assume they checked it, found it dtolen and blocked it.
Im assuming as soon as u put the sim in another phone it works?
I know the imei is held within the efs, and that it can be changed on the original galaxy s2, u may want to look into that
Click to expand...
Click to collapse
I could be wrong, but wasn't legislation passed that forces them to do this now?
Sent from my EVO using xda app-developers app
00mred00 said:
I could be wrong, but wasn't legislation passed that forces them to do this now?
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
yes i read that sometime earlier this year or ending 2011 they are required by law to do this now. which if i had known i would have never took a 200$ chance. im still left with a 200$ paperweight. ill take all suggestions at this point and thanks for all the responses...
You could sell it to someone looking to go to straight talk, different sim so it should work.
Sent from my SAMSUNG-SGH-I727 using xda premium
Its a long shot but try flashing my efs fix, it may change ur imei:
http://forum.xda-developers.com/showthread.php?t=1611796
I should also note that its been found several times that people have accidentally wiped there imei's with the skyrocket, so i know that it can be done.
Have hope, ur phone is NOT yet reclused to a paperweight
Like someone said before the block should be only on at&t, you could probably sell it to someone who uses another carrier and clarify that in will probably won't work for at&t.
kishke said:
Like someone said before the block should be only on at&t, you could probably sell it to someone who uses another carrier and clarify that in will probably won't work for at&t.
Click to expand...
Click to collapse
Just go to a mobile store and ask them to force another IMEI number
ok thanks everyone, i will look into which option i decide to go with and post here my results...thank you all for the great input:cyclops:
I bought a HTC one s for 200$ off of Craiglist (first time buying anything from there) came home and tried putting a SIM card in it doesn't get any signal. So i called tmobile up and they said to me the phone was block for fraud and they told me there isn't anything they can do about it. I tried calling n texting the seller back he would not respond. Is there anything i can do with the phone now or am i just stuck with the way the phone is now?
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
I bought a HTC one s for 200$ off of Craiglist (first time buying anything from there) came home and tried putting a SIM card in it doesn't get any signal. So i called tmobile up and they said to me the phone was block for fraud and they told me there isn't anything they can do about it. I tried calling n texting the seller back he would not respond. Is there anything i can do with the phone now or am i just stuck with the way the phone is now?
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Not much you can do as far as T-mobile.
It could be SIM unlock to use on a different network, ie AT&T.
Meant to "quote" but gave you a "Thanks" LOL
i tried the free method of unlocking it but that didn't work. I thought i was coming up with the wrong code but turns out it was the correct code because i tried a online website that charge to unlock it and they gave me the same exact code i came up with and still haven't had any luck
Sent from my Galaxy Nexus using Tapatalk 2
Did you use a SIM card from a different carrier than T-mobile?
baseballfanz said:
Did you use a SIM card from a different carrier than T-mobile?
Click to expand...
Click to collapse
Yeah i tried using my at&t SIM card but every time i try to type the unlock code in it would tell me unsuccessful unlock. I tried it at least 4 times.
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
Yeah i tried using my at&t SIM card but every time i try to type the unlock code in it would tell me unsuccessful unlock. I tried it at least 4 times.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yeah I do see some peoples say their unlock code don't work either.
baseballfanz said:
Yeah I do see some peoples say their unlock code don't work either.
Click to expand...
Click to collapse
I'm curious as to why it will not work, is it because the phone imei was block by tmobile. Would that also block me from unlocking it. I look everywhere online n i can't seem to find a solution.
Sent from my Galaxy Nexus using Tapatalk 2
I have no idea what you can do OP but damn that sucks. Good luck with resolving it... now I'm going to think twice before buying a phone from Craiglist.
Always power up, insert sim and make a test call, text and data pull with any used phone purchase. Put the screen through tests, and the touch sensor. Test the headphone jack and all buttons. Look at water damage indicators.
There is a sim unlock thread in development section have you tried it? The only way than would be to change your imei though thats ILLEGAL! As ILLEGAL as stealing and buying the steal!
mughalgxt said:
There is a sim unlock thread in development section have you tried it? The only way than would be to change your imei though thats ILLEGAL! As ILLEGAL as stealing and buying the steal!
Click to expand...
Click to collapse
I tried that thread did everything correct but had no luck unlocking it.
Sent from my Galaxy Nexus using Tapatalk 2
igotdez said:
I tried that thread did everything correct but had no luck unlocking it.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Does the wifi work fine? Hopefully it isn't a hardware issue!
Everything works fine the phone is practically new it came with the original box and everything. Its just block by T-Mobile carrier. I'll go check at a local cell phone shop and see if they can unlock it, to see if it works on another carrier. If it doesn't then got damnit I'm stuck with the phone way it is....
Sent from my HTC One S using Tapatalk 2
Making call., send text , .... On the phone before you buy still not enough. There are some asshole out there sell the phone;
1) then report stolen (assume they have insurance ) . Then whatever you do still meaningless.
2) they are on value plan ( they pay full price for thier phone in 20 month). Then they stop using tmobile.
=> both cases above will make tmobile lock your phone.
The most safety way to buy phone on craoglist now is have proof of purchase from the owner.
Sent from my HTC VLE_U using xda app-developers app
A proof of purchase from seller on CL does not insure you won't have these fraud problems.
To OP, I would file a police report.
baseballfanz said:
A proof of purchase from seller on CL does not insure you won't have these fraud problems.
To OP, I would file a police report.
Click to expand...
Click to collapse
no, with proof of purchase that shows the seller is the one who bought the phone from tmobile, then you can contact tmobile so they can unlock your phone and make the seller pays for what he/she did. If you file a police report, i assume they wouldn't do anything except you have to turn in the phone you bought. There are several topics on XDA discuss about this problem and the only loser is the buyer. I'm feel sorry for OP.
P/s: nasty things like this are happening more often on Craigslist lately, this is why i won't buy phone from craigslist anymore.
tritran18518 said:
no, with proof of purchase that shows the seller is the one who bought the phone from tmobile, then you can contact tmobile so they can unlock your phone and make the seller pays for what he/she did.
Click to expand...
Click to collapse
What these people are doing is buying the phone on a payment plan. Sell the phone on CL and not make the payments to Tmobile. Sometimes phone will work for a month till it get BL. There's no disputing that it was bought from Tmobile but no payment to then equal BL phone.
baseballfanz said:
What these people are doing is buying the phone on a payment plan. Sell the phone on CL and not make the payments to Tmobile. Sometimes phone will work for a month till it get BL. There's no disputing that it was bought from Tmobile but no payment to then equal BL phone.
Click to expand...
Click to collapse
Yeah, that's the case make me pissed off. By BL a phone because some one not pay money for them, Tmobile just wastes their phone, make the buyer become such a loser and pretty angry to tmobile them-self . however, the winner is the a**hole who sold the phone...
Weirdest thing is that it can't be unlocked ?? Gosh
Sent from my HTC One X using xda premium
Not sure how it works in the States but here in the UK if your phone gets blocked it'll be blocked on all UK carriers.
If you put any sim card it checks against a database and notifies that it's barred.
No way around it apart from changing IMEI which is ILLEGAL.
Sent from my HTC One X using Tapatalk 2
I purchased a AT&T HTC One X Unlocked from a online seller through paypal (from USA). I got the phone along with the unlocked code and I unlocked i succesfully. I stay in India. I was using the phone for past one month and it was working absolutely fine. All of a sudden today I am getting a message "IMEI Locked - Please contact customer support". Although I could make calls and browse internet. But don't know what happens next and till when it works.I am very tensed. I shelled out 400$.
What is supposed to be do to resolve the issue?? Will rooting the phone helps?? or my phone is gonna be an expensive brick?? I didn't update the OS or anything. :crying::crying:
Please reply ASAP. I will be very very thankful.
chaitanya.alur said:
I purchased a AT&T HTC One X Unlocked from a online seller through paypal (from USA). I got the phone along with the unlocked code and I unlocked i succesfully. I stay in India. I was using the phone for past one month and it was working absolutely fine. All of a sudden today I am getting a message "IMEI Locked - Please contact customer support". Although I could make calls and browse internet. But don't know what happens next and till when it works.I am very tensed. I shelled out 400$.
What is supposed to be do to resolve the issue?? Will rooting the phone helps?? or my phone is gonna be an expensive brick?? I didn't update the OS or anything. :crying::crying:
Please reply ASAP. I will be very very thankful.
Click to expand...
Click to collapse
Someone rely ASAP..it's urgent..I am attaching the screen shot also..
Stolen...........only way to unblock it is the original account holder must report it as recovered..........
Sent from my HTC One XL using xda premium
Get in touch with your carrier and ask them why the imei is locked
Not sure if us carriers share stolen imeis with Indian carriers
sent from my limited edition red Gnex
It's a at&t branded device, so no other carrier will have any information on it.
Sent from my HTC One XL using xda premium
Do you still have unlock code with you??
Does any sort of OS update happened??
His phone isn't sim locked. It's imei is locked. At&t just started locking them on stolen phones in late July this year.
Sent from my HTC One XL using xda premium
18th.abn .. thanks.. I thought of sim locked... then I do not think there is a feasible way to recover it.. Is it something like bad ESN for CDMA phones?
---------- Post added at 12:26 AM ---------- Previous post was at 12:24 AM ----------
But I thought at&T can block usage of it only on it;s network
18th.abn said:
It's a at&t branded device, so no other carrier will have any information on it.
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
That's my point bro ...he's in India so how can an Indian carrier block his imei ....either his imei is 0 or cloned
sent from my limited edition red Gnex
even if they block this IMEI won't it still work with other gsm companies?
it won't work on at&t no?
It's not like cdma phones were its just on a list, which even then when you flash them to other carriers the imei has to be "repaired"(which means changed). With u.s. gsm I believe the lock is sent to device, and the only way to unlock is by a code given by or sent from the carrier.........I'm researching it but I'm 90% sure that's how they are doing it.......and by op screenshot it supports as it is the same with simlocked phones but different msg....if he slides to unlock it probably goes to a dialled to enter code............would like a confirmation on this from the op if he's still here.......
Either way, he bought on eBay so he is protected and can get a refund, or he stole it and is looking for help and there isn't an answer except call at&t
Sent from my HTC One XL using xda premium
18th.abn said:
Either way, he bought on eBay so he is protected and can get a refund, or he stole it and is looking for help and there isn't an answer except call at&t
Sent from my HTC One XL using xda premium
Click to expand...
Click to collapse
My money's on it being stolen. Yep, I have no faith in humanity.
With the way AT&T is blacklisting stolen devices, it's pretty much like the cdma list. The imei gets blocked from any gsm.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
Can they lock the IMEI if you have an unpaid bill with AT&T, but have SIM-unlocked the phone and have a Straight Talk SIM?
I'd suspect even that they may be carrier partners, have roaming agreements an such in place to reach that far. Idk.
WR
Sent from my One X
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
sandys1 said:
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
Click to expand...
Click to collapse
They may, be shared but most do nothing, in Canada nadda.
This is not world encompassing yet.
WR
Sent from my One X
sandys1 said:
all carriers share stolen IMEI numbers in a global list that is available for all carriers, around the world, to use.
In India, it is mandatory for carriers to honor the global block list because of terrorism concerns.
to the original poster - your phone is marked as stolen. The best way to deal with this is to contact AT&T, show them proof of purchase (Paypal receipt, etc.), show them the original craigslist posting, share identity documents like passport, etc. and request for unblocking. Once they have unblocked, then you will have to do the same with your local (Indian provider).
Click to expand...
Click to collapse
Oh!.. is it. I never thought they will be blocked in India..anyway thanks for the info
I was just about to buy an AT&T unlocked HTC one X from ebay for use in India when I came across this post. Should I be worried? :silly:
Well, I would recommend that you ask him for photographic proof that phone is functioning fine with a simple card.
I also found this link that talks about being able to verify stolen imei in India http://imei-number.com/imei-validation-check/ not sure if it works.
Or you could go my way and buy from XDA. I heard that Swappa is also reputable - but not as much as XDA.
Sent from my HTC One X using xda premium
Hello,
In order to make my phone more valuable for when I sell it, where can I get an unlock code from AT&T for free?
I just got this replacement today but the original one I got in December (For Christmas).
I'm just looking to sell this thing (not now but whenever I have it for at least 1-2 years) and get a Samsung Galaxy S3 (Or get something from ChinaVasion.com)
Anybody?
Thanks in advanced,
TCF38012
tcf38012 said:
Hello,
In order to make my phone more valuable for when I sell it, where can I get an unlock code from AT&T for free?
I just got this replacement today but the original one I got in December (For Christmas).
I'm just looking to sell this thing (not now but whenever I have it for at least 1-2 years) and get a Samsung Galaxy S3 (Or get something from ChinaVasion.com)
Anybody?
Click to expand...
Click to collapse
Most of the time, if you're account is in good standing with AT&T, you can just call them up and ask for one. You may have to be the account holder though.
I read that somewhere that at&t will only give up the unlock code if you paid full price for the phone. I got my unlock code from.....
www.myworld.ebay.com/unlockliberty?_trksid=p2047675.l2559
it was only $3.45 I was shocked that it actually worked. From the listing you will need to email the seller your IMEI I never got my code until I did that.
You can get the code 3 months after getting the phone from ATT, you just call them and they give you the code. Thats what I did.
Sent from my MB865 using xda app-developers app
ziembus said:
You can get the code 3 months after getting the phone from ATT, you just call them and they give you the code. Thats what I did.
Sent from my MB865 using xda app-developers app
Click to expand...
Click to collapse
Did you have to give them the last 4 digits of a SSN?
Thanks in advanced,
TCF38012
yes they use it to verify that you are the account owner...
edit-i was asked for the same when I got my original atrix unlocked and also for the iphone
I got my phone from ebay for like $80. No matter what I did a sim card would not be recognized in the phone. At&t gave my mother the run around about repairing it so I sent it in for repair and motorola fixed it with out any issues. I don't think at&t would have given me the unlock code because I was not the original owner. Same reason why they would not repair it.
Hello,
I bought a T-Mobile Galaxy S7 on samsung.com and i haven't been able to SIM unlock it.
After many calls and chats, T-Mobile support told me this: "... because the device was purchased directly from the manufacturer our system doesn't recognize the device as being a T-Mobile device. Even though it is a T-Mobile model and has T-Mobile software, a T-Mobile device is considered to be one bought or sold by T-Mobile directly. We have a database of the IMEI's of the devices we carry and sell, and this lets us unlock eligible devices upon a customer's request."
Samsung support is useless.
I tried a 3rd party unlock service two weeks ago and I'm still waiting. They asked me to please be patient because the T-Mobile server has been down.
T-Mobile unlock app did more damage than good.
I'm also still trying to return the cellphone but Samsung hasn't sent any prepaid labels yet, I've called 3 times on 3 different weeks and they said they're about to send it. , that I should wait a couple of days.
So, in the mean time, is there any other option to unlock this thing? like a brute force unlock.
Thanks.
Let me know if you find an answer. I have an s6 edge that till date after it being active on T-Mobile for over 8 months (Samsung purchase phone - T-Mobile variant) the application from T-Mobile tells me the device is not eligible". Samsung care says they don't unlock that my carrier does lol
Sent from my iPhone using Tapatalk
Would it be possible to flash the MetroPCS ROM and use a SIM unlock service for MetroPCS? Or do the same with AT&T?
yeah everyone i have tried for unlocking says the service is down...more like the inside person they use is not available...have asked a couple of sites and ebay sellers...same thing...they must all use the same person or exploit.
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
nktwister said:
I was getting the runaround from Samsung to goto T-Mobile and vice versa.. luckily the T-Mobile tech support was helpful and agreed to be on conference with Samsung support and it was a battle with Samsung to get some responsible answer as they kept saying that they don't unlock phones. Then when we escalated to the manager, she repeated the same but at the end created a case to service the phone. Once it reached Samsung, they just said updated software and are sending back on same day.. Not sure if it got fixed, will let you know as soon as I get it..
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
jazzdglass said:
I doubt if updating software can actually sim unlock it. But who knows, perhaps Samsung has a magical software update. Let us know please. If it works we could dump the OS a d reflash other locked units with Odin maybe? Lol
Click to expand...
Click to collapse
That was a bummer.. the stupid Samsung technical support just reflashed the same software and sent back the phone in a generic box (did not get original box back) .. the same problem still exists.. the device unlock app doesn't work and T-Mobile doesn't have the unlock code for this imei..
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Febby said:
I got T-Mobile to fix mine.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
nktwister said:
Can you please elaborate on what you asked and what was done by T-Mobile? Did you buy your phone from Samsung.com?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Febby said:
What you want to state to them is for them to request a ticket for your Imei to be white listed for the device unlock application. Let them know it is the T-Mobile variant of the phone bought directly from Samsung.com
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
nktwister said:
I did the same and the T-Mobile rep said that it did not work and they are getting the same error that imei cannot be whitelisted for the mobile device unlock application.. they are clear that it was T-Mobile phone from Samsung.com.. were you on g930t rom? Did you buy yours from Samsung.com or from someone else?
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Febby said:
It was bought directly via samsung.com as a t-mobile variant with t-mobile firmware. That's odd unless if your model was modified at some point? Perhaps lazy t-mobile rep? What I was told is that after 5 days even if bought from Samsung as a t-mobile variant it will lock itself once a sim card is left in it
Sent from my SM-G930T using Tapatalk
Click to expand...
Click to collapse
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
nktwister said:
Oh ok, the rep has not given up and she is still trying everyday for a solution.. my model was never modified, everything stock and used on T-Mobile for 1.5 months.. I wonder how you can be eligible for unlock if you've not used tmo sim for more than 5 days.. Maybe your rep involved some engineer to add the imei through backdoor process? Did you email them proof of purchase?
Click to expand...
Click to collapse
I've had T-Mobile service for around 2 years almost and I did use the T-Mobile s6 edge for almost 11 months.
I believe what the rep that helped me meant is that when you buy a T-Mobile variant phone from Samsung or any oem that you should run the Device unlock app asap otherwise once you leave a SIM card inserted for 5 days or more it will lock the device to that carrier that the sim belongs to.
Sent from my iPhone using Tapatalk
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
Thanks for the replies.. I wasn't able to check last solution as my rep agreed to replace it with T-Mobile sold device.. so got an s7 edge which is cheaper now than s7
Sent from my iPhone using Tapatalk
entropism said:
I can clarify a bit on this, as I went through the same thing. Tech support even 3 way called Samsung with me, and they were arguing for over an hour until we got fed up.
Basically, the IMEI needs to be added to the T-Mobile database, but because it was never sold by them it errors out. I just got off the phone with Tech Support and sadly, their notes don't go back far enough to tell me exact process, but I was told that the Business Support department was the one that actually solved the issue for me (along with contacting their Samsung Rep). Maybe that will help you guys out, at least as a starting point.
Edit: T-Mobile support just confirmed. Speak to Business Support, they can fix it.
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I registered in this forum just to say thanks to you. I wasted more than two weeks speaking to tech support. Their attitude was great but they did nothing effective. I read your post and spoke to business support, the unlock issue got resolved quickly over the weekend.
This really saves my ass because I am going overseas soon. T-mobile really need to have better communication between different departments.
A small update for anyone who ends up here via google:
T-Mobile is now aware of the issue, and if you contact them on Twitter (@tmobilehelp), their specialised customer service division, T-Force, can get you unlocked and out the door almost immediately. The process takes a few days, but they know the steps to take to get the ball rolling.
Wow, I can't believe it took 3 months to solve this.
I don't know how much time I lost calling T-Mobile and Samsung. BTW, Samsung support is the worst ever.
Since I heard the about the unlock problem, I started trying to return my phone in parallel while trying to unlock it. Samsung people didn't want to provide prepaid shipping labels, first I never got them after I was told to wait a couple of days. I called many times and got the same response. Then the 30 days passed and they started saying it was to late to return, that I had to pay restocking fee. It took me another month explaining it was their fault the 30 days passed and that I needed prepaid shipping label and a full refund. I received the shipping labels the 2nd week on May and returned the phone. I still haven't received my refund. I called today, and the representative told me the refund was posted just today, and told me to wait 3 to 5 business days.
I'm happy some of you were able to unlock it. I got tired of waiting and talking with the support guys. And I don't even have a T-Mobile line. That's why I wanted to unlock it in the first place.
The easiest way to unlock this is changing the IMEI number, i recently paid $80 to get it changed but it now shows up as unlocked & clean on the T-MOBILE network. Sorry i didn't read this post before maybe this information could have helped.